JP2002288090A - Electronic mail automatic delivery method, electronic mail automatic delivery system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To effectively use electronic mails transmitted and received between customers and customer representatives in the whole company. SOLUTION: A mail server 1 collects the electronic mails transmitted and received between customers and customer representatives and determines whether the collected electronic mails are electronic mails for business negotiation or not. The mail server 1 determines a prescribed delivery designation other than a transmitting designation for the electronic mails determined to be for business negotiation, and delivers the determined electronic mails to the determined delivery designations such as an internal terminal 3, a SFA server 2, a production department and the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic e-mail system for automatically distributing a negotiation e-mail transmitted between a customer and a customer representative to a destination that requires the e-mail other than the sending and receiving destinations. The present invention relates to a distribution method and an electronic mail automatic distribution system.

[0002]

2. Description of the Related Art In recent years, with the development of information technology, electronic mail has been used as a means of selling business to customers by companies. The customer representative (sales person) has been conducting business activities by, for example, sending an e-mail or the like that introduces a product to the customer and receiving a reply e-mail from the customer such as a product inquiry. .

[0003]

In the above system, an e-mail exchanged between a customer and a person in charge of the customer informs various departments, managers, department heads, etc. in the company in content. Whereas is desirable in companies, email exchanges have been virtually closed between customers and customer contacts, and those emails have not been effectively utilized.

[0004] In view of the above problems, the present invention provides an automatic e-mail distribution method and an e-mail automatic distribution system that enable effective use of e-mail transmitted and received between a customer and a customer representative throughout the company. The purpose is to provide.

[0005]

In order to achieve the above object, an electronic mail automatic distribution method according to a first aspect of the present invention provides a method for determining whether or not an electronic mail to be transmitted and received is an electronic mail for negotiation. Is determined, a predetermined distribution destination other than the transmission and reception destination is determined for the electronic mail determined to be for negotiations, and the electronic mail is distributed to the determined distribution destination.

[0006] According to such a configuration, the e-mail determined to be for business negotiations is distributed to a predetermined destination other than the transmission / reception destination. The content can be directly grasped by the distribution destination. As a result, the e-mail exchanged between the customer and the person in charge of the customer can be effectively used throughout the company.

[0007] By searching for a keyword indicating that the email is a negotiation email, it may be determined whether the email is the negotiation email.

[0008] The determination of the destination other than the transmission / reception destination may be determined based on the importance of the electronic mail.

The importance of the negotiation electronic mail may be determined based on the importance of the customer and the importance of the product related to the negotiation.

[0010] A keyword indicating a customer is searched for the e-mail for business negotiation, the importance of the customer is determined based on the customer obtained by the search, and a keyword indicating a product is searched for the e-mail for business negotiation. The importance of the product may be determined based on the product obtained by the search.

[0011] The distribution destination other than the transmission / reception destination may be determined by searching for a keyword indicating the department to which the electronic mail is transmitted.

[0012] With regard to the negotiation e-mail, a negotiation stage may be determined, and data representing the determined negotiation stage and the negotiation e-mail may be distributed to the determined department.

The e-mail for negotiation may be classified and stored for each negotiation stage.

[0014] When the ratio of the unnecessary message from the distribution destination is greater than or equal to a predetermined value for the keyword indicating the department to which the e-mail is transmitted, the keyword is deleted and the distribution of the e-mail is stopped. Yes, you may. By doing so, unnecessary emails need not be delivered.

According to a second aspect of the present invention, in the electronic mail automatic distribution system, it is determined that the transmitted / received electronic mail is an electronic mail for negotiation, and that the electronic mail is for negotiation. For the determined electronic mail, there is provided a distribution destination determining means for determining a predetermined distribution destination other than the transmission / reception destination, and a distribution means for distributing the electronic mail to the determined distribution destination.

According to such a configuration, the e-mail determined to be for business negotiations is distributed to a predetermined destination other than the transmission / reception destination. The content can be directly grasped by the distribution destination. As a result, the e-mail exchanged between the customer and the person in charge of the customer can be effectively used throughout the company.

The determining means may determine whether or not the electronic mail is a negotiation electronic mail by searching for a keyword indicating that the electronic mail is a negotiation electronic mail.

[0018] The distribution destination determining means may determine the distribution destination based on the importance of the electronic mail.

[0019] The distribution destination determining means may determine the importance of the e-mail for the negotiation based on the importance of the customer and the importance of the product related to the negotiation.

The distribution destination determining means searches for a keyword indicating a customer with respect to the e-mail for negotiation, determines the importance of the customer based on the retrieved customer, and determines the importance of the e-mail for negotiation. Alternatively, a keyword indicating a product may be searched, and the importance of the product may be determined based on the obtained product.

[0021] The distribution destination determining means may determine a distribution destination other than the transmission / reception destination by searching for a keyword indicating a department to which the electronic mail is transmitted.

The negotiation e-mail is provided with a negotiation stage judging means for judging a negotiation stage, and the distribution means is provided with data representing the negotiation stage determined by the negotiation stage judging means, and the negotiation e-mail. May be distributed to the determined department.

When the ratio of the message indicating that the electronic mail is to be transmitted to the department indicating that the message is unnecessary from the distribution destination is equal to or more than a predetermined value, the keyword may be deleted. Good. By doing so, unnecessary emails need not be delivered.

A program according to a third aspect of the present invention provides a computer with a procedure for determining whether or not an e-mail to be transmitted and received is an e-mail for negotiations. For the mail, a procedure for determining a predetermined delivery destination other than the transmission / reception destination and a procedure for delivering the e-mail to the determined delivery destination are executed.

According to such a configuration, the e-mail determined to be for business negotiations is distributed to a predetermined destination other than the transmission and reception destinations. The content can be directly grasped by the distribution destination. As a result, the e-mail exchanged between the customer and the person in charge of the customer can be effectively used throughout the company.

[0026]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an embodiment of an automatic e-mail distribution method and an automatic e-mail distribution system according to the present invention will be described.

FIG. 1 is a block diagram showing the configuration of an automatic e-mail distribution system according to this embodiment. As shown in FIG. 1, the automatic e-mail distribution system according to this embodiment includes a mail server 1, an SFA server 2 used for an SFA (Sales Force Automation) system for managing sales activities of products, and an in-house terminal 3. (3-1 to 3-m:
m is the total number of in-house terminals), a router 4, and a LAN (Local Area Network) 5 for interconnecting these. The LAN 5 is connected to customer terminals 6 (6-1, 6-n: n is the total number of customer terminals) via the Internet 7.

The mail server 1 includes a processing unit 11 and a storage unit 12.

The processing unit 11 includes a central processing unit (CP)
U) etc., and operates based on an application program or the like for automatically distributing electronic mail. That is, the processing unit 11 determines whether or not the e-mail transmitted and received between the in-house terminal 3 and the customer terminal 6 is an e-mail for business negotiations, etc. And the like for distribution to the distribution destination. Further, the processing unit 11 sends the e-mail or the like determined to
Supply to server 2.

The storage unit 12 includes a hard disk, a RAM,
(Random Access Memory), etc.
, A program storage area 121, a mailing list 122, a first keyword list 123, a customer-specific importance list 124, a product-specific importance list 125, a second keyword list 126, an unnecessary rate reference file 127, a mailbox area 128, Outgoing mail storage area 129
It has.

The program storage area 121 shown in FIG.
Email sent and received between the customer and the customer representative
Stores application programs for automatic dynamic distribution to distribution destinations other than the customer and the person in charge of the customer.

The mailing list 122 shown in FIG. 2 is a list necessary for distributing electronic mail transmitted and received between a customer and a customer representative to a destination other than the customer and the customer representative. As shown in FIG. 3, the mailing list 122 includes a delivery destination of the electronic mail (for example, “Ichiro Koyama”), an importance indicating the degree of importance of the electronic mail (for example, “2”), and a mail of the delivery destination. Items such as addresses are registered.

The importance in the mailing list 122 is the sum of the importance in the customer-specific importance list 124 described later and the importance in the product-specific importance list 125, and the lowest value is "2". And the highest value is “10”.
The importance in the mailing list 122 is in the above range because the importance in the customer-specific importance list 124 and the product-specific importance list 125 is “1” with the lowest value and the highest in each. This is because the value is “5”.

The first keyword list 123 shown in FIG.
Is used to determine whether the e-mail is an e-mail related to negotiations. First keyword list 123
As shown in FIG. 4, a first keyword (for example, “purchase”, “sale”, “negotiation”), which is a reference keyword, and a second keyword (for example, “try”) following the first keyword , "Want to", "of"), and second
An item consisting of a third keyword (for example, “think”, “think”, “plan”) following the keyword is registered. The second keyword and the third keyword are:
This is effective when the number of characters is within a predetermined number of characters (for example, within 15 characters) from the first keyword.

The customer-specific importance list 124 shown in FIG.
When calculating the importance of the mailing list 122, it is used together with the product-specific importance list 125. As shown in FIG. 5, a customer name (for example,
"Shiro Yamaguchi", "Goro Umino"), the name of the company where the customer works (for example, the company where "Shiro Yamaguchi" works is "A
A) is registered, and the customer's assigned department signature (for example, the assigned department signature of “Shiro Yamaguchi” is “sales department”) is registered. The customer-specific importance list 124 includes a customer's email address (for example, the email address of “Yamaguchi Shiro” is “yamaguti@aa.co.jp”) and a customer's importance (for example, “Yamaguchi Shiro”). Are registered with the importance of "1").

The product-specific importance list 125 shown in FIG.
When calculating the importance of the mailing list 122, it is used together with the customer-specific importance list 124. As shown in FIG. 6, in the product-specific importance list 125, the product names (for example, “M1” and “M2”) of each product and the importance of the product name (for example, the product “M1”) are displayed. The importance is
"2") is registered.

The second keyword list 126 shown in FIG.
Is used to determine the department to which the e-mail is required for the e-mail transmitted and received between the customer and the customer representative. Second keyword list 12
6, as shown in FIG. 7, a manufacturing department keyword (for example, “manufacturing”, “production”, “make”) including a keyword for distributing an e-mail to the database of the manufacturing department, and a product planning department The product planning department keywords (for example, “planning”, “planning”, and “planning”), which are keywords to be distributed to the database, are registered. The list 126 includes a customer information section keyword (for example, a keyword for distributing an e-mail to a database of a section that manages customer information).
Sales staff keywords (for example, "Rokuro Ueno", "Shichirou Tanaka", "Hachiro Nakano") consisting of "requests", "desires", and "expectations") and keywords for distribution to the database of the customer department. Is registered.

The unnecessary rate reference file 127 shown in FIG.
This file is required to delete unnecessary keywords from the second keyword list 126. As shown in FIG. 8, the file 127 includes keywords registered in the second keyword list 126 (for example, “manufacturing”,
"Request" and "Want" are registered, and the number of distribution participations indicating the number of times of participation in the distribution of the e-mail for each keyword (for example, "351" for "manufacturing") is registered. The file 127 also includes an unnecessary message count (for example, “42 times” for the keyword “manufacturing”) indicating the number of times that a message indicating that the electronic mail is unnecessary is received from the department that has delivered the electronic mail. (For example, “12.0” for the keyword “manufacturing”) is registered.

The mailbox area 128 shown in FIG.
As shown in FIG. 9A, a mail box 128a is provided for each person in charge of the customer, and a mailbox 128a is provided for each section such as the manufacturing section and the product planning section. The mailbox 128a of each customer representative and the mailbox 128a for each department accumulate electronic mails distributed from customers and the like. For example, the mailbox 128 of "Ichiro Koyama"
a (E-mail address of Ichiro Koyama is Kouyama@ashya.co.j
In p), e-mails delivered from the e-mail address "yamaguti@aa.co.jp" are stored.

Transmission mail storage area 129 shown in FIG.
As shown in FIG. 9B, the e-mail transmitted to the customer or the like is accumulated for each customer contact person. For example, in the location 129a of "Ichiro Koyama", the mail address "yamaguti @ a
a.co.jp "is stored.

The SFA server 2 shown in FIG.
And a storage unit 22. The processing unit 21 includes a storage unit 22
By executing a program stored in the system, various information related to sales activities is acquired and converted into a database, and information is provided according to access from an employee terminal (for example, an in-house terminal 3 or a mobile terminal). Processing is performed. For example, the processing unit 21 receives, from the mail server 1, an e-mail for negotiation and data including a numerical value indicating a negotiation stage of the negotiation e-mail from the mail server 1, and stores the received e-mail in the storage unit 22 for each negotiation stage. Store in database.
In addition, the information of the customer of the business partner, the visit history to the customer, the progress of the negotiation, the new product information, the schedule of the salesperson, the information such as the claims received from the customer, and the like are acquired and stored in the database of the storage unit 22.

The processing section 21 provides various information stored in the database of the storage section 22 in response to a request from an employee terminal. For example, an e-mail relating to a negotiation with a customer is stored for each negotiation stage, so that the viewer can easily know the progress of the negotiation. At this time, the processing unit 21 performs in-house security management by selecting information that can be provided to the employee of the accessing source according to the department, class, and the like. In addition, the processing unit 21 performs various analyzes using various data stored in the database of the storage unit 22,
The analysis result may be supplied to an employee terminal. The content of the analysis is arbitrary. For example, the sales performance may be analyzed for each salesperson, or the sales performance and the complaint status of each product may be analyzed.

The storage unit 22 has a database for storing e-mails from the mail server 1 and various information related to business activities. In addition, the storage unit 22 stores the control unit 21
Stores various programs and the like required to execute the program.

The in-house terminal 3 is a terminal operated by employees (customer representatives, managers, employees of each department, etc.), and is composed of a computer or the like in which mailer software is installed, and is operated by a keyboard, a mouse and the like. And a display device such as a liquid crystal display. In-house terminal 3
Sends an e-mail for business negotiation to the customer via the mail server 1 in accordance with an instruction of a customer representative or the like. In this e-mail for negotiation, a value indicating the stage of the negotiation is input and set by the customer representative.

The negotiation stage set by the customer representative for the negotiation e-mail includes (1) the stage of securing contacts (the activity of transmitting an e-mail to a new customer for the first time) and (2) ) Relationship establishment (sending e-mail to a new customer and then receiving e-mail from the customer) and (3) Scrutiny of the situation (competition of the customer's existing equipment, such as competitors) (4) performing an activity of transmitting and receiving an e-mail having an event that is expected to affect the success or failure of the condition, and (4) performing an interest (activity of transmitting an e-mail inviting a customer request). , (5) conducting a needs grasp (an activity of sending an e-mail for grasping the contents of a product or the like required by a customer);
(6) Issue extraction (activity of sending and receiving e-mails to search for issues to be solved in order to realize the provision of products and the like required by customers), and (7) Proposal (products requested by customers) (8) an activity of transmitting and receiving e-mail for proposing a contract for providing a service, etc .; and (8) a stage of removing purchase obstruction factors (activity of transmitting and receiving e-mail for eliminating factors that refuse to conclude a contract). 9) Orders, that is, a stage in which a contract for a transaction is established, and nine stages.

Further, the in-house terminal 3 acquires an electronic mail addressed to itself from the mail server 1 and displays the electronic mail under the instruction of the operator.

The customer terminal 6 is constituted by a computer or the like in which mailer software is installed, and includes an input device such as a keyboard and a mouse, and a display device such as a liquid crystal display. The customer terminal 6 may be a mobile phone or the like having a mail function. In addition, the customer terminal 6
If an e-mail addressed to itself is delivered to a mailbox (not shown) of the provider, the e-mail addressed to the self is read from the mailbox under the instruction of the operator.

Next, the operation of the electronic mail automatic distribution system of this embodiment will be described with reference to the flowchart of FIG.

The mail server 1 has a mailbox area 1
It is determined whether there is any newly stored e-mail in any one of the mail box 128a of E.28 and any one of the e-mail storage locations 129a of the customer representatives in the transmission mail storage area 129. (Step S1
0). If the mail server 1 determines that no new e-mail is stored in the above location (step S1
0; No), and wait until a new e-mail is stored.
On the other hand, the mail server 1 stores the mail box 128a of the mail box area 128 and the mail storage area 1 for transmission.
If it is determined that a new electronic mail has been stored in the storage device 29 (step S10; Yes), the newly stored electronic mail is read (step S20).

After that, the mail server 1 sets the first keyword list 123
The keyword, the second keyword, and the third keyword are searched, and based on the search results, it is determined whether the read e-mail is an e-mail for negotiation (step S30) (this e-mail determination for negotiation) Details of the processing will be described later).

When the mail server 1 determines that the read e-mail is not a business negotiation mail (step S40; No), the mail server 1 proceeds to step S10 and continues the same processing as described above. . On the other hand, the mail server 1
If it is determined that the read e-mail is a negotiation e-mail (step S40; Yes), the negotiation stage is determined for this negotiation e-mail (step S50) (the negotiation stage determination processing). Will be described later in detail).

When the mail server 1 determines that the e-mail is an e-mail for business negotiations and determines the negotiation stage, the mail server 1 uses the customer-specific importance list 124, the product-specific importance list 125, and the mailing list 122 to The distribution destination of the e-mail for this negotiation is determined (step S6).
0) (Detailed description of the distribution destination determination processing will be described later). Thereafter, the mail server 1 delivers the e-mail to the determined delivery destination mailbox, and also delivers the negotiation e-mail and the data indicating the negotiation stage to the database of the SFA server 2 (step S70).

Next, the mail server 1 searches the second keyword list 126 for a keyword for determining a delivery destination, and determines a department to which an electronic mail is to be delivered. , Described later.)
(Step S80). When the mail server 1 determines the department to which the e-mail is to be delivered, the mail server 1 delivers the e-mail to the mailbox of the determined department (step S90).

Subsequently, the mail server 1 adds 1 to the number of distribution participations of the keyword involved in the distribution in the unnecessary ratio reference file 127 (step S95), and calculates the unnecessary ratio based on the number of distribution participations and the number of unnecessary messages. After the calculation, the unnecessary rate of the corresponding keyword is rewritten (step S100), and the process ends.

The above-described negotiation mail determination processing in step S30 will be described with reference to the flowchart in FIG.

When the mail server 1 reads the newly stored electronic mail, the mail server 1 searches the read electronic mail for the first keyword (step S310).
If any of the first keywords registered in the first keyword list 123 is not found from the email as a result of the search (step S320; No), the mail server 1 reads the read email. It is determined that the email is not a negotiation email (step S380), and the negotiation email determination processing ends. On the other hand, if any of the first keywords is retrieved from the e-mail (step S320; Yes), the mail server 1 sets the e-mail to within 15 characters from the first keyword.
Search for any of the second keywords (S
330).

If none of the second keywords is detected from the electronic mail as a result of the search (step S340; No), the mail server 1 proceeds to step S380.
Then, the process ends. On the other hand, when any of the second keywords is detected from the e-mail (step S340; Yes), the mail server 1 sets the e-mail within 15 characters from the first keyword.
A search is performed to determine whether any of the third keywords is present (step S350).

If none of the third keywords is detected from the e-mail as a result of the search (step 360; No), the mail server 1 proceeds to step S380 and thereafter ends the processing. On the other hand, when any of the third keywords is detected from the e-mail (step S360; Yes), the mail server 1 determines that the read e-mail is a business negotiation mail (step S3).
70), the negotiation electronic mail determination processing ends.

Next, the negotiation stage determination processing in step S50 in FIG. 10 will be described with reference to FIG.

The mail server 1 determines whether the source of the read e-mail is a customer (step S5).
10). If the sender is not a customer, the mail server 1
That is, in the case of a customer representative (step S510; N
o), search the e-mail, and read out the numerical value indicating the negotiation stage displayed in the e-mail (step S52)
0), the process ends.

On the other hand, if the source of the e-mail is a customer (step 510; Yes),
Since there is no numerical value or the like indicating the negotiation stage in the e-mail, the e-mail distributed to the customer by the customer rep from the transmission mail storage area 129 is traced back to the time before the e-mail was distributed. Reading is performed (step S530). Thereafter, the mail server 1 shifts the processing to step S520, and performs the above-described processing.

Next, the e-mail delivery destination determining process in step S60 will be described with reference to the flowchart of FIG.

The mail server 1 has a mailbox area 1
If it is determined that the e-mail read from the mail box 128a in the storage 28 and the storage 129a of the customer representative in the transmission e-mail storage area 129 is an e-mail for business negotiations, The name is read (step S610). Next, the mail server 1 determines, for the customer-specific importance list 125,
The retrieved customer name is searched (step S620).

When the retrieved customer name is not detected from the customer-specific importance list 124 as a result of the search (step S630; No), the mail server 1 sets the importance of this customer to “1”. Then, the importance is stored in the work area (step S650), and the process proceeds to step S660. On the other hand, when the read customer name is detected from the customer-specific importance list 124 (step 630; Yse), the mail server 1 reads the customer importance from the customer-specific importance list 124, and Is determined as the importance of the customer, and this is stored in the work area (step S64).
0).

When the mail server 1 ends the process of determining the importance of the customer, the mail server 1 searches the electronic mail for a product registered in the product-specific importance list 125 (step S660). As a result of the search, the mail server 1 converts the electronic product importance list 12
If the product registered in No. 5 is not detected (step S670; No), the distribution destination determination processing ends. On the other hand, when the mail server 1 searches for a product registered in the product-specific importance list 125 from the e-mail (Step 670; Yes), the mail server 1 reads the importance of the product from the product-specific importance list 125, and reads this importance. Is determined and stored in the work area (step S68).
0).

When the mail server 1 determines the importance of the customer and the merchandise, the mail server 1 reads out the importance of the customer stored in the work area and the importance of the merchandise, and adds them. Next, the mail server 1 compares the added value with the importance of the mailing list 122, and determines a delivery destination whose importance of the mailing list 122 is equal to or less than the added value as a delivery destination of the e-mail (step S690). , And the process ends.

Next, the process of determining the department to which the e-mail is to be delivered in step S80 of FIG. 10 will be described with reference to FIG.

The mail server 1 sends the e-mail
A keyword registered in the second keyword list 126 is searched (step S810). Mail server 1
If the keyword registered as the second keyword is not detected from the e-mail as a result of the search (step S820; No), the process of determining from the department to distribute ends. On the other hand, if the mail server 1 searches for the keyword registered as the second keyword from the e-mail during the gross search (step S820; Yes), the mail server 1 determines
The department in which the keyword is classified is stored in the work area (step S830).

Next, mail server 1 determines the department stored in the work area to be the department to which the e-mail is to be transmitted (step S840), and ends the processing.

Next, a process performed when a message indicating that the transmitted e-mail is unnecessary is received from the department that has transmitted the e-mail will be described with reference to FIG.

At regular intervals, for example, at the end of the job, the mail server 1 checks whether or not there is a message indicating that the electronic mail previously delivered from each section is unnecessary (step S910). If there is a message indicating that the delivered e-mail is unnecessary (step S910; Yes), the mail server 1 adds 1 to the number of unnecessary messages of the keyword involved in the distribution in the unnecessary rate reference file 127. Then, the unnecessary rate is calculated based on the number of times of distribution involvement and the number of unnecessary messages (step S930).

Subsequently, mail server 1 determines whether or not the unnecessary rate of the keyword involved in the transmission is equal to or more than a predetermined value (step S940), and determines that the unnecessary rate of the keyword is equal to or more than the predetermined value. In this case, (Step S94
0; Yes), the corresponding keyword is deleted from the second keyword list 126 and the unnecessary rate reference file 127 (step S950), and the process ends. On the other hand, when the mail server 1 determines that the unnecessary rate of the keyword is less than the predetermined value (Step S940; No), the mail server 1 rewrites the unnecessary rate of the keyword in the unnecessary rate reference file 127 (Step S960), To end.

According to the electronic mail automatic distribution system of this embodiment, the electronic mail determined to be for negotiations is distributed to a predetermined distribution destination other than the transmission and reception destination, so that the transmitted and received electronic mail can be effectively used company-wide. Can be used. Further, the manager, the section manager, and the like can directly grasp the voice of the customer from the e-mail transmitted and received between the customer and the customer representative.

According to the automatic e-mail distribution system of this embodiment, the e-mail for negotiation and the data including the numerical value indicating the negotiation stage are distributed to the customer database of the SFA server 2. It can be used for the SFA system.

According to the automatic e-mail distribution system of this embodiment, the distribution destination of the transmitted / received e-mail is determined for each department, and the e-mail is automatically distributed. Can be obtained.

According to the automatic e-mail distribution system of this embodiment, the unnecessary rate of the e-mail is calculated, and if the unnecessary rate is equal to or more than a predetermined value, the keyword is deleted. E-mail transmission can be suppressed, and efficient e-mail transmission can be performed.

In the electronic mail automatic distribution system of this embodiment, the first keyword, the second keyword, and the third keyword are used as keywords for searching for an electronic mail for negotiation. In addition, this system has a search condition of determining whether or not the e-mail is for negotiation based on whether or not the second keyword and the third keyword have 15 characters or less from the first keyword. However, the present invention is not limited to such a configuration, and it is needless to say that a suitable number of keywords and search conditions can be obtained in consideration of search accuracy and search time.

In the automatic e-mail distribution system of this embodiment, if the unnecessary rate of a keyword registered in the second keyword list 126 is equal to or more than a predetermined value, the corresponding keyword is added to the second keyword list 126.
The first keyword list 123 is also deleted when the unnecessary rate is equal to or more than a predetermined value, and the corresponding keyword is deleted. The distribution of the mail may be stopped.

In the automatic e-mail distribution system of this embodiment, the unnecessary rate reference file 12 having the items of the number of times of distribution participation, the number of unnecessary messages, and the unnecessary rate
7 was used, the items of the number of times of distribution involvement, the number of unnecessary messages, and the item of the unnecessary rate
6 may be provided.

[0080]

According to the present invention, the e-mail exchanged between the customer and the person in charge of the customer can be effectively utilized in the whole company.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an automatic e-mail distribution system according to an embodiment of the present invention.

FIG. 2 is a diagram illustrating a configuration of a storage unit according to the mail server in FIG. 1;

FIG. 3 is a diagram showing a configuration of a mailing list in FIG. 2;

FIG. 4 is a diagram showing a configuration of a first keyword list in FIG.

FIG. 5 is a diagram showing a configuration of a customer-specific importance list in FIG. 2;

FIG. 6 is a diagram showing a configuration of a product-specific importance list in FIG. 2;

FIG. 7 is a diagram showing a configuration of a second keyword list in FIG. 2;

FIG. 8 is a diagram showing a configuration of an unnecessary rate reference file in FIG. 2;

9A is a diagram illustrating a configuration of a mailbox area in FIG. 2; FIG. 9B is a diagram illustrating a configuration of a transmission mail storage area in FIG. 2;

FIG. 10 is a flowchart showing the operation of the electronic mail automatic distribution system of the embodiment.

11 is a flowchart showing the negotiation electronic mail determination processing operation in FIG.

FIG. 12 is a flowchart showing a negotiation stage determination processing operation in FIG. 10;

FIG. 13 is a flowchart illustrating a distribution destination determination processing operation in FIG. 10;

FIG. 14 is a flowchart showing a distribution section determination processing operation in FIG. 10;

FIG. 15 is a flowchart illustrating a processing operation for deleting an unnecessary keyword.

[Explanation of symbols]

 1 mail server 11 processing section 12 storage section 121 program storage area 122 mailing list 123 first keyword list 124 customer-specific importance list 125 product-specific importance list 126 second keyword list 127 unnecessary rate reference file 128 mailbox area 129 transmission mail Storage area 2 SFA server 21 Processing unit 22 Storage unit 3-1 to 3-m In-house terminal 4 Router 5 LAN 6-1 to 6-n Customer terminal 7 Internet

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI theme coat ゛ (Reference) H04L 12/58 100 H04L 12/58 100F F-term (Reference) 5B075 ND03 NK32 PP10 PQ02 PQ36 PQ46 QM06 UU40 5K030 GA08 HA05 HB16 HC14 KA01 KA06 LD11 LD17 LE17 MB18

Claims (18)

[Claims] 1. An electronic mail transmitted / received is determined as to whether it is an electronic mail for negotiation, and a predetermined distribution destination other than the transmission / reception destination is determined for the electronic mail determined to be for negotiation. An electronic mail automatic delivery method, wherein the electronic mail is delivered to the determined delivery destination. 2. The electronic mail according to claim 1, wherein a search is made for a keyword indicating that the electronic mail is for business negotiations, and whether or not the electronic mail is for business negotiations is determined. Automatic delivery method. 3. The automatic e-mail distribution method according to claim 1, wherein the determination of a destination other than the transmission / reception destination is determined based on the importance of the e-mail. 4. The electronic mail automatic delivery method according to claim 3, wherein the importance of the e-mail for the negotiation is determined based on the importance of the customer and the importance of the product related to the negotiation. . 5. Searching for a keyword indicating a customer with respect to the e-mail for negotiation, determining the importance of the customer based on the searched customer, and specifying a keyword indicating a product for the e-mail for negotiation. 5. The automatic email distribution method according to claim 4, further comprising: retrieving a keyword, and determining the importance of the product based on the retrieved product. 6. The automatic e-mail distribution method according to claim 1, wherein a destination other than the transmission / reception destination is determined by searching for a keyword indicating a department to which the e-mail is transmitted. . 7. A negotiation stage is determined for the negotiation e-mail, and data representing the determined negotiation stage and the negotiation e-mail are delivered to the determined section. The electronic mail automatic distribution method according to claim 6. 8. The automatic e-mail distribution method according to claim 7, wherein the e-mail for negotiation is classified and stored for each negotiation stage. 9. When the ratio of a message indicating that the message is unnecessary from the distribution destination is equal to or more than a predetermined value for the keyword indicating the department to which the electronic mail is transmitted, the keyword is deleted and the distribution of the electronic mail is performed. 8. The automatic e-mail distribution method according to claim 6, further comprising: 10. A determination means for determining whether an e-mail to be transmitted / received is an e-mail for negotiations, and a predetermined distribution destination other than the transmission / reception destination for an e-mail determined to be for negotiations. An automatic e-mail distribution system comprising: a distribution destination determining unit that performs the distribution; and a distribution unit that distributes the electronic mail to the determined distribution destination. 11. The system according to claim 10, wherein said determining means determines whether or not the electronic mail is a negotiation electronic mail by searching for a keyword indicating that the electronic mail is a negotiation electronic mail. E-mail automatic distribution system described in 1. 12. The electronic mail automatic distribution system according to claim 10, wherein said distribution destination determining means determines a distribution destination based on the importance of said electronic mail. 13. The delivery destination determining means determines the importance of the e-mail for the negotiation based on the importance of the customer and the importance of the product related to the negotiation. E-mail automatic delivery system described in. 14. The distribution destination determining means retrieves a keyword indicating a customer from the e-mail for negotiation, determines the importance of the customer based on the retrieved customer, 14. The automatic e-mail distribution system according to claim 13, wherein a keyword indicating a product is searched for the mail, and importance of the product is determined based on the obtained product. 15. The method according to claim 10, wherein the distribution destination determining means determines a distribution destination other than the transmission / reception destination by searching for a keyword indicating a department to which the electronic mail is to be transmitted. Automatic e-mail delivery system described. 16. A negotiation stage determining means for determining a negotiation stage of the negotiation electronic mail, wherein the distribution means includes data representing the negotiation stage determined by the negotiation stage determining means, and the negotiation electronic mail. The electronic mail automatic distribution system according to claim 15, wherein the electronic mail is distributed to the determined section. 17. A system according to claim 17, further comprising a deletion unit for deleting the keyword indicating the department to which the electronic mail is to be transmitted, when the ratio of the message indicating that the message is unnecessary from the distribution destination is equal to or more than a predetermined value. Claim 15
Or an automatic e-mail distribution system according to item 16. 18. A procedure for determining whether or not an e-mail to be transmitted / received is an e-mail for negotiations. A predetermined distribution destination other than the transmission / reception destination is determined for the e-mail determined to be for negotiations. A program for executing a determining step and a step of distributing the electronic mail to the determined destination.