JP2014040265A - Self oil feed system and self oil feed method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a self oil feed system for achieving labor saving of processing that relates to inputting and designating oil feed contents and payment contents by a user when the user performs oil feeding in a self-SS.SOLUTION: A self oil feed system has a self externally mounted machine 100, a negative authority system 300 connected to each self externally mounted machine 100, and a smart phone 400 for enabling short-range radio communication with the self externally mounted machine 100. The negative authority system 300 has a smart phone use member DB 351 having identification information about a user or the smart phone 400, oil feed information and payment information, extracts the oil feed information and the payment information from the smart phone use member DB 351 on the basis of the identification information received from the self externally mounted machine 100 and read from the smart phone 400 and responds to the self externally mounted machine 100; and the self externally mounted machine 100 executes oil feed operation and payment processing on the basis of the oil feed information and the payment information received from the negative authority system 300.

Description

  The present invention relates to a technique for systematizing a refueling process at a service station, and more particularly to a technique effective when applied to a self-refueling system and a self-refueling method that simplify a refueling process at a self-refueling service station.

  At gas stations and service stations (hereinafter sometimes collectively referred to as “SS”), in recent years, employees do not perform refueling operations, but users themselves perform from refueling operations to payments. The installation of so-called self-SS is spreading.

  In the self-SS, an external machine having a POS (Point Of Sale) function such as settlement and slip issuance is installed together with refueling, and a user performs a refueling operation by operating a screen of the external machine. At this time, the user is required to specify the refueling conditions (for example, oil types such as regular and high-octane, the amount of refueling, etc.) and the settlement means. In addition, in order to secure payment settlement, before the refueling operation, for example, the credit card is read once, or the provisional settlement is made by depositing with a prepaid card or cash, etc., and the settlement and the main settlement are performed after the refueling operation. It requires complicated procedures that are different from ordinary consumer commerce transactions such as processing flow. When a point card is used together for settlement, it becomes more complicated.

  As described above, in the self-SS, the user's processing becomes complicated. As a technique for improving convenience for the user by simplifying and improving the efficiency of refueling work and settlement processing, for example, prepaid rechargeable It is conceivable to use a card for identifying a user such as a card, an RFID tag, or the like to associate and manage information related to processing contents such as input, designation, and settlement by the user.

  In the self-SS, in order to save labor in processing such as input, designation, and settlement by the user, in the conventional technology, a card for identifying the user such as a prepaid card, or a device such as an RFID tag is first used. It is necessary to perform work such as having it issued at an SS or the like, or being installed at a predetermined location. For this purpose, it is necessary to provide the SS's employees with registration information such as the user's own identification information, refueling conditions and payment method designation, etc. This is a burdensome process for employees. In addition, in the prior art, since it is not possible to confirm the actual refueling and payment details without issuing a paper receipt or slip, an unnecessary receipt is issued. It is a mechanism that can cause waste.

  SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a self-fueling system and a self-fueling method capable of saving the processing related to input / designation of the details of refueling and settlement by a user during refueling in the self-SS. Another object of the present invention is to provide a self-lubricating system and a self-lubricating method that can reduce the workload of users and SS employees at the first use. Another object of the present invention is to provide a self-fueling system and a self-fueling method that can prevent a wasteful paper receipt from being issued after a refueling operation.

  The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in this application, the outline of typical ones will be briefly described as follows.

  A self-refueling system according to a typical embodiment of the present invention is a self-refueling system for a user to perform a self-refueling operation at a service station, and has the following features. That is, the self-fueling system includes one or more self-external machines installed in a service station, each having a built-in weighing machine, and a negative authorization system connected to each self-external machine via a first network. And a portable information processing terminal that is owned by the user and capable of performing short-range wireless communication with the self-external device.

  The negative authorization system includes identification information about the user or the information processing terminal, refueling information including information related to the user's refueling content, and payment information including information related to the user's payment method; Based on the identification information read from the information processing terminal held by the user, received from the self-external machine used by the user for refueling work, The refueling information and the settlement information are extracted from the user member recording means and respond to the self-external machine. The self-external machine is based on the refueling information and the settlement information received from the negative authorization system. Then, refueling work and settlement processing related to the user are executed.

  Among the inventions disclosed in the present application, effects obtained by typical ones will be briefly described as follows.

  That is, according to the typical embodiment of the present invention, it is possible to save labor in the self-SS in relation to the input / designation of the refueling content and settlement content by the user at the time of refueling. Moreover, according to the typical embodiment of this invention, it becomes possible to reduce the workload of the user and SS employee at the time of first time use. Further, according to the representative embodiment of the present invention, it is possible to prevent a wasteful paper receipt from being issued after the refueling operation.

It is the figure which showed the outline | summary about the structural example of the self-oil supply system which is one embodiment of this invention. It is the flowchart which showed the example of the flow of a process of the oil supply operation | work (member registration to initial oil supply) in one embodiment of this invention. It is the flowchart which showed the example of the flow of a process of the oil supply operation | work in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a data structure of smart phone registration member DB of the customer management system in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a data structure of smart phone use member DB of the negative authorization system in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a data structure of purchasing history DB of the negative authorization system in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a data structure of the purchase performance DB of the customer management system in one embodiment of this invention. It is the flowchart which showed the example of the flow of the process of the oil supply operation | work in the conventional self SS.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted. In the following, in order to make the features of the present invention easier to understand, the description will be made in comparison with the prior art.

<Overview>
In the conventional self-service station, the user inputs and specifies the details of refueling and payment each time when refueling. FIG. 8 is a flowchart illustrating an example of a flow of processing of a refueling operation in a conventional self-SS. When the user visits the self-external machine, the self-external machine first accepts selection of a settlement means by the user (S31). Here, for example, the user selects a payment means such as cash, a credit card, or a prepaid card by an input / instruction using a liquid crystal touch panel, buttons, or the like.

  If, for example, a credit card is selected in step S31, then a credit card used for settlement is read (S32). Furthermore, when using a point card (accumulating points or using the accumulated points for settlement), the target point card is read (S33). The self-external machine is equipped with a card reader function for reading the contents of the magnetic stripe and IC chip of these cards.

  Thereafter, input / designation of information relating to the refueling content is accepted. For example, first, selection of an oil type is accepted (S34). Here, for example, the user selects a type such as regular gasoline, high-octane gasoline, or light oil. Further, input / designation of information relating to the refueling condition is accepted (S35). Here, the user selects, for example, “full tank” or refueling by quantity designation or amount designation. If the quantity designation or the amount designation is selected, the selection of the refueling quantity or the refueling amount is accepted (S36). Here, for example, in the case of specifying the quantity, the user can select from preset patterns of oil supply quantity such as 10 liters and 20 liters, or can directly specify the oil supply quantity. In the case of specifying the amount, it is possible to select from a predetermined amount pattern such as 1000 yen, 2000 yen, or directly specify the amount of refueling.

  After that, the confirmation input by the user is accepted by displaying the content of the refueling quantity or amount designated by the user on the screen of the self-external machine or outputting the voice (S37). Further, upon settlement, an instruction is received as to whether or not to use the points stored in the point card read in step S33 (S38). After accepting the input and instruction of the content as described above, the final confirmation input by the user for the entire refueling content is accepted (S39).

  Then, according to the refueling content whose content was confirmed in step S39, the user himself performs a refueling operation on the vehicle (S40). When the refueling operation is completed, the self-external machine notifies the settled settlement contents such as the quantity and the amount of money actually refueled on the screen and receives the confirmation input from the user (S41). When confirmation from the user is input, for example, settlement with a credit card company is performed based on the credit card information read in step S32 (S42). Thereafter, a receipt is output based on the information on the refueling content confirmed in step S39, the content of the settlement confirmed in step S41, and the result of the settlement in step S42 (S43), and the refueling process is terminated.

  As described above, the conventional self-SS has a complicated processing flow in which the user inputs and specifies the refueling content and the settlement content each time refueling, and the load on the user is high. Here, in general, the details of the refueling and payment when the user refuels (especially the oil type, credit card and point card used for the settlement) are changed every time refueling, unless the vehicle is replaced. That usually doesn't happen very often.

  Therefore, the self-refueling system according to an embodiment of the present invention holds information related to the contents of the “normal refueling” in a server or the like, and this information is stored in the smartphone held by the user at the time of refueling. By acquiring the self-SS after reading the information, it is possible to save labor in the processing related to the input / designation of the refueling content and settlement content by the user. Unlike the techniques described in Patent Documents 1 and 2, etc., a device for identifying a user is not a dedicated device such as a card having a settlement function such as a prepaid card or an RFID tag, but a smartphone. By adopting a configuration in which an application is introduced and used in such a general-purpose information processing terminal, it is possible to reduce the workload of users and SS employees at the first use. Similarly, it is possible to prevent a waste paper receipt from being issued after the refueling operation.

<System configuration>
FIG. 1 is a diagram showing an outline of a configuration example of a self-fueling system according to an embodiment of the present invention. The self-fueling system 1 uses one or more self-external machines 100 installed in each SS, a customer management system 200 and a negative / authorization system 300 configured as a center system in an information processing system, and a fueling service. It is an oil supply system provided with an information processing function, which has a configuration including a smartphone 400 held by each user.

  Here, each self-external device 100 is connected to a customer management system 200 and a negative / authority system via a network 510 including a closed network such as a dedicated line or VPN (Virtual Private Network) or a LAN (Local Area Network). 300 can be connected. The negative authorization system 300 can be connected to the customer management system 200 via the network 510, and is connected to the point partner company system 601 and the credit card company system 602 via a network such as VPN.

  The customer management system 200 has, for example, a web server program (not shown) and the like, and can accept a connection from an information processing terminal such as a smartphone 400 or a PC (not shown) held by the user via the Internet 500. In addition, as will be described later, each smartphone 400 can be connected to the self-external device 100 by NFC (Near Field Communication) compliant near field communication such as FeliCa (registered trademark).

  The self-external machine 100 is an external machine for performing processing from refueling to settlement by self-service installed in each SS. For example, the self-external machine 100 is used for a refueling function by incorporating a measuring machine (not shown) or for settlement. The POS function includes an operation menu display using a liquid crystal touch panel or the like, and means for receiving input / instructions from a user. The self-external device 100 includes various units such as a settlement means setting unit 110, a media reading unit 120, a fuel supply content setting unit 130, a fuel supply processing unit 140, and a settlement processing unit 150 that are implemented by software.

  The settlement means setting unit 110 has a function of accepting and holding a selection of a settlement means (cash, credit card, prepaid card, etc.) at the time of refueling by the user. The media reading unit 120 has a reader function for reading information from various media. The media here includes smartphones 400 in addition to credit cards and various point cards, etc. In addition to the magnetic stripe card reader function, the reader function includes a non-contact IC card reader function compliant with NFC. Have.

  The refueling content setting unit 130 has a function of accepting selection and designation of the refueling content by the user and holding it. The oil supply content includes, for example, oil type (regular, high-octane, light oil, etc.), oil supply conditions (“full tank”, quantity specification, amount specification, etc.), quantity and amount in the case of quantity specification or amount specification. The oil supply processing unit 140 has a function of executing a fueling operation by controlling a measuring machine (not shown) according to the oil supply content held by the oil supply content setting unit 130.

  The settlement processing unit 150 performs provisional settlement before the refueling operation is executed according to the settlement unit set by the settlement unit setting unit 110, and the final settlement content according to the result of the refueling operation by the refueling processing unit 140. And a settlement (clearing) process according to the settlement contents. You may make it perform the payment about goods and services (for example, a car wash, oil exchange, etc.) other than refueling. In the case of payment with cash or a prepaid card, the self-external machine 100 itself completes the payment (clearing), and in the case of payment with a credit card, between the credit card company system 602 via the negative authorization system 300 To complete the settlement.

  As described above, the customer management system 200 has a Web server program (not shown), and uses the refueling service user, particularly the smartphone 400 that is a feature of the present embodiment, to input refueling contents and settlement contents. This is a server system that provides various services to a user who uses a refueling method for designation. The customer management system 200 includes, for example, each unit such as a smartphone member information management unit 210, a purchase performance inquiry unit 220, and a sales promotion information extraction unit 230 implemented by software. Moreover, it has tables, such as a smart phone registration member database (DB) 241 and purchase performance DB242 mounted by the database and the file table.

  The smartphone member information management unit 210 registers, in the smartphone registered member DB 241, member information about a user who uses a refueling method of inputting and specifying refueling contents and settlement contents using the smartphone 400 among users of the refueling service. And have a function to manage. The management process described above may be performed by each user accessing the smartphone member information management unit 210 via an application, a Web browser, or the like from an information processing terminal such as the smartphone 400 or a PC (not shown), if possible. The administrator of the customer management system 200 or the like may perform it according to the application from the user.

  The purchase record inquiry unit 220 accepts an inquiry request for purchase records (including purchase records of other products and services such as car wash and oil change in addition to refueling) from each user using the smartphone 400 and the like. With reference to the record DB 242, it has a function of providing information on the corresponding purchase record. In addition to the inquiry, a receipt for each purchase record may be output to a printer or file owned by itself. The sales promotion information extraction unit 230 analyzes the contents of the purchase record DB 242 during the inquiry process in the purchase record inquiry unit 220 or based on a request from the self-external device 100 or the negative authorization system 300, It has a function of extracting and providing sales promotion information for users (members). The analysis method of the contents of the purchase record DB 242 is not particularly limited, and various analysis methods can be used as appropriate.

  The negative authorization system 300 has a function of a so-called negative authorization system used in a general credit card settlement system, and also includes identification information of each user (smart phone possessed), information related to settlement with a credit card, Furthermore, it is a server system that holds and manages information related to the fueling content. The negative authorization system 300 includes various units such as an oil supply control unit 310, a customer management cooperation unit 320, a point cooperation unit 330, and an authorization cooperation unit 340 implemented by software. Further, it has tables such as a smartphone use member DB 351 and a purchase history DB 352 implemented by a database, a file table, or the like.

  Based on the request from the self-external machine 100, the refueling control unit 310 sets and controls the refueling content in the self-external machine 100 based on the registration information held in the smartphone user member DB 351 for the target user. For example, it further includes various units such as an authentication unit 311, a fuel supply content management unit 312, and a purchase history registration unit 313.

  The authentication unit 311 has a function of performing authentication processing with reference to the smartphone user DB 351 based on the identification information transmitted from the self-external device 100, that is, the terminal identification number held in the smartphone 400 held by the user. . For example, authentication processing is performed depending on whether or not there is a valid entry corresponding to the target terminal identification number in the smartphone user member DB 351. If the authentication is rejected, the refueling process using the refueling contents and the information of the settlement means held in the smartphone user DB 351 is not performed, that is, the refueling process is performed according to the procedure shown in FIG. .

  The refueling content management unit 312 has a function of setting / controlling by acquiring from the smart phone member DB 351 and responding to information related to the refueling content and payment corresponding to the terminal identification information transmitted from the self-external device 100. When the target user performs the refueling process using the smartphone 400 for the first time, there may be cases where the information related to the refueling content and the settlement is not registered in the smartphone user member DB 351. In this case, the refueling content management unit 312 registers the refueling content transmitted from the self-external machine 100 and information related to settlement (first implementation content) in the smartphone user member DB 351. The purchase history registration unit 313 has a function of registering the information related to the refueling content and the purchase content of other products / services transmitted from the self-external device 100 in the purchase history DB 352 as the purchase history.

  The customer management cooperation unit 320 has a function of synchronizing and synchronizing the smartphone use member DB 351 and the purchase history DB 352 of the negative authorization system 300 with the smartphone registered member DB 241 and the purchase record DB 242 of the customer management system 200, respectively. . Although there is no particular limitation on the timing of synchronization, since there may be a need to refuel immediately after registering a member using the smartphone 400, at least between the smartphone using member DB 351 and the smartphone registered member DB 241 It is desirable to synchronize at an interval of immediate to several tens of minutes. The synchronization between the purchase history DB 352 and the purchase record DB 242 can be made at a timing such as daily.

  In the present embodiment, for example, the identification information of the user (smart phone 400) registered in the smart phone registered member DB 241 by accessing the smart phone member information management unit 210 of the customer management system 200 from the smart phone 400, Synchronize with the smartphone user DB 351 of the authorization system 300. Further, the information on the purchase history of goods / services stored in the purchase history DB 352 of the negative authorization system 300 from the self external device 100 in the SS is synchronized with the purchase record DB 242 of the customer management system 200.

  In this synchronization, not all data items held in each table are subject to synchronization. In other words, data items that are unnecessary in both systems are not synchronized. Furthermore, the credit card number (PAN: Primary Account Number) information used by the user for payment is registered and held only in the smartphone user DB 351 of the negative authorization system 300, and is registered in the smartphone of the customer management system 200. It is not subject to synchronization with the member DB 241. Therefore, the user does not register the credit card information when registering the member with the customer management system 200, and the credit card information read by the self-external device 100 at the first refueling after the member registration, as will be described later. Shall be registered.

  In this way, the customer management system 200 and the negative authorization system 300 are separated, and only necessary data items are synchronized, so that an area where credit card information (PAN) is transmitted and received is provided in each self-external area. It can be limited to the machine 100 and the negative authorization system 300 and the network 510 therebetween. As a result, for example, when the self-refueling system 1 is constructed, if the system is certified to meet the criteria of Payment Card Industry Data Security Standard (PCIDSS), the system subject to examination is minimized. This can reduce the burden on system construction.

  In the present embodiment, the negative / authorization system 300 has a purchase history DB 352 and a purchase history registration unit 313, holds information on purchase histories from the self-external device 100, and also by the customer management cooperation unit 320. Although it is configured to be synchronized with the purchase record DB 242 of the customer management system 200, it may be recorded directly as a purchase record in the purchase record DB 242 of the customer management system 200. Generally, when paying for refueling at the SS, the credit card credit check process is not performed again when refueling is completed and purchase details are confirmed. This is because it is not necessary to connect to the system 300. The point cooperation unit 330 cooperates with the point partner company system 601 to accumulate points on various partner point cards when the user refuels or purchases other products / services in the self-external machine 100 or Perform processing such as using points. Moreover, you may perform the authentication process etc. as a premise of these processes.

  The authorization cooperation unit 340 cooperates with the credit card company system 602 through a credit card payment network system such as CAFIS (Credit And Finance Information System (registered trademark)) (not shown), and the user refuels in the self-external machine 100. Alternatively, it has a function of performing a settlement process using a credit card when purchasing other products / services. This includes so-called negative information check processing and authorization processing for the target credit card.

  The smartphone 400 is a portable information processing terminal that can access a Web server system via the Internet 500 by operating a Web browser or an application program, for example. In this embodiment, a so-called “smart phone” is described as an object. However, an information processing terminal having a function equivalent to that of the smartphone 400 described later can be used even if a mobile phone, a tablet terminal, or the like is used. It is natural to be good.

  The smartphone 400 includes various units such as an oil supply application 410 implemented by software and an NFC communication unit 420 including software and hardware that performs communication processing. The refueling application 410 is a self-external machine used when a user performs a refueling process, such as pre-designating the details of refueling in the self-external machine 100 or obtaining and displaying a receipt after refueling. 100 has a function to supplement and extend the user interface function at 100. In order to perform refueling using the smartphone 400, the customer management system 200 may have a function of performing member registration, changing member registration information, and the like.

  Note that these functions may be realized by, for example, downloading and executing the refueling application 410 from an application providing site or the like, or accessing and executing the customer management system 200 using a web browser (not shown). You may implement | achieve by a web application.

  The NFC communication unit 420 is a function that performs NFC-compliant short-range wireless communication such as FeliCa (registered trademark). Thereby, it is possible to communicate with the self external device 100 by the non-contact IC card reader function compliant with NFC which the media reading unit 120 of the self external device 100 has.

<Processing flow>
Below, the flow of the process of the oil supply operation | work in the self-oil supply system 1 which has a structure as shown in the example of said FIG. 1 is demonstrated. FIG. 2 is a flowchart showing an example of a processing flow of a refueling operation (first refueling from member registration) in the self-SS of the present embodiment. The user downloads the refueling application 410 from the application providing site or the like in advance to the smartphone 400 held (S01).

  Further, the user accesses the customer management system 200 using the refueling application 410 or the web browser, and designates member registration information for performing refueling using the smartphone 400, whereby the smartphone member information management unit 210. Registers the member information in the smartphone registered member DB 241 (S02). The registered information is appropriately synchronized with the smartphone use member DB 351 by the customer management cooperation unit 320 of the negative authorization system 300.

  The information registered here includes, for example, the member's name and contact information input by the user, information such as a service of interest (for example, car washing, vehicle inspection, etc.), and terminal identification that is automatically acquired from the smartphone 400 Contains a number. For example, the terminal identification number can be read and used by reading the terminal identification number recorded in the FeliCa (registered trademark) chip or the like built in the smartphone 400, thereby absorbing the influence of the difference in specifications for each model of the smartphone 400. Can do. Here, the credit card information used for settlement is not input / registered.

  Thereafter, when the user visits the self-external device 100 of the SS, the user touches the smartphone 400 with the non-contact IC card reader portion of the self-external device 100. Thereby, the media reading unit 120 of the self-external device 100 performs NFC-compliant short-range wireless communication with the smartphone 400 and reads the terminal identification information held in the smartphone 400 (S03).

  After that, the refueling content setting unit 130 of the self-external machine 100 transmits the read terminal identification information to the negative authorization system 300 as a key, and the information related to the refueling content and settlement registered in the smartphone user member DB 351. An inquiry is made (S04). At this time, in the negative authorization system 300, for example, after the authentication process in the authentication unit 311 of the refueling control unit 310, the refueling content management unit 312 receives the refueling content and settlement corresponding to the target terminal identification information from the smartphone user member DB 351. The information related to is extracted and responded. However, in the case of the first refueling after the user's membership registration, basically, such information is not registered.

  Therefore, if either the fueling content or the information related to the settlement is not registered, it is determined that the fueling is the first time, and the self-external device 100 obtains insufficient information from the user. To prompt users to input and specify information that is lacking. For example, the card of the media reading unit 120 is urged to allow a card reader to read a credit card used for payment (when a credit card is used as a payment means) or a point card used when making a payment (when a point card is used together). The credit card or point card information is read by the reader function (S05, S06). At this time, the credit card may be subjected to credit check through the authorization cooperation unit 340 of the negative authorization system 300, and the point card may be inquired through the point cooperation unit 330.

  Furthermore, when the information is insufficient, the refueling content setting unit 130 of the self-external machine 100 accepts and sets the refueling content input / designation through the operation of the liquid crystal touch panel or buttons by the user ( S07). The processing here is the same as the processing contents of steps S34 to S38 in the example of the conventional processing flow shown in FIG. In addition, in step S02, when the user registers the member information, if the information (oil type, refueling condition, etc.) of the refueling content is registered in advance by the refueling application 410 of the smartphone 400, etc. Can also be obtained from the negative authorization system 300 in step S04. Therefore, in this case, by using the acquired information, it is possible to reduce the processing load on the user even for the first refueling.

  Thereafter, the final refueling content is confirmed (S08), the refueling processing unit 140 performs a refueling operation (S09), the settlement content determined according to the actual refueling processing result is confirmed (S10), and the settlement processing unit 150 performs the settlement. Processing is performed (S11). These series of processes are the same as the process contents of steps S39 to S42 in the example of the conventional process flow shown in FIG.

  During the refueling operation in step S09, the refueling processing unit 140 acquires the sales promotion information about the target user extracted from the purchase record DB 242 by the sales promotion information extracting unit 230 of the customer management system 200 via the network 510, This may be displayed on a liquid crystal touch panel or output by voice to perform sales promotion activities. The results of the refueling process in the refueling processing unit 140 and the settlement process in the settlement processing unit 150 are transmitted to the negative authorization system 300 and recorded in the purchase history DB 352 by the purchase history registration unit 313 of the refueling control unit 310. The data may be transmitted to the customer management system 200 and recorded directly in the purchase record DB 242.

  At the time of settlement in step S11, the settlement processing unit 150 confirms with the user whether or not a receipt output is necessary via a liquid crystal touch panel or the like, and if it is designated that a receipt on a paper medium is required, the receipt is printed out. (S12). When it is specified that a receipt on a paper medium is unnecessary, electronic data of the receipt may be generated and transmitted to the smartphone 400, or the user may purchase a customer management system separately. The purchase record DB 242 may be accessed via the record inquiry unit 220 and printed out as necessary with reference to the recorded contents.

  Thereafter, the refueling content set by the first refueling, the information of the credit card used for settlement, the necessity of receipt output, etc. are transmitted to the negative / authorization system 300 by the refueling content setting unit 130, and the refueling control unit 310 refuels. The content management unit 312 registers in the smartphone use member DB 351 (S13).

  That is, the user member registration information registered in the smartphone user member DB 351 needs to be registered in the smartphone registered member DB 241 of the customer management system 200 via the refueling application 410 of the smartphone 400 in advance, and For information that can be registered, the registered information is acquired by synchronizing with the smartphone user DB 351.

  On the other hand, the credit card information used for settlement (which may further include information on the details of refueling) is not input by the user via the refueling application 410 or the like of the smartphone 400, but instead of the self-external device 100. The information read by the card reader is used as it is. As a result, the user's input burden is reduced, and as described above, the smartphone 400 and the customer management system 200 are configured not to handle credit card information (PAN), so that the scope of PCIDSS-compliant authorization can be limited. it can.

  Through the above processing, when the contents of “normal refueling” and information on the credit card used for settlement are registered in the smartphone user member DB 351 of the negative authorization system 300, the user thereafter installs the smartphone 400 self-externally. By simply touching the machine 100, the self-external machine 100 can automatically read out the information and set it as a fueling content or a means of settlement, so that the fueling process can be greatly simplified.

  FIG. 3 is a flowchart showing an example of the flow of the refueling process in the self-SS of the present embodiment. When the user visits the SS external device 100, the user touches the smartphone 400 with the non-contact IC card reader portion of the self external device 100, and the media reading unit 120 of the self external device 100 The terminal identification information held in 400 is read (S21). The process here is the same as step S03 in FIG. 2 described above.

  After that, the refueling content setting unit 130 of the self-external device 100 transmits the read terminal identification information as a key to the negative authorization system 300 and is registered in the smartphone user DB 351 as in step S04 of FIG. Inquires about the details of the fuel supply and the information related to the settlement (S22). At this time, in the negative authorization system 300, for example, after the authentication process in the authentication unit 311 of the refueling control unit 310, the refueling content management unit 312 receives the refueling content and settlement corresponding to the target terminal identification information from the smartphone user member DB 351. The information related to is extracted and responded. The refueling content setting unit 130 of the self-external machine 100 acquires these information and sets it as the refueling content.

  After that, the refueling content setting unit 130 of the self-external machine 100 presents the acquired refueling content and information related to payment to the user by displaying the information on the liquid crystal touch panel, etc. A confirmation input is accepted (S23). At this time, it is also possible to change from the registered contents, that is, the contents of “ordinary fueling”. After that, the final refueling content is confirmed (S24), the refueling processing unit 140 performs a refueling operation (S25), the settlement content determined according to the actual refueling processing result is confirmed (S26), and the settlement processing unit 150 performs settlement. Processing is performed (S27). These series of processes are also the same as the processes in steps S39 to S42 in the example of the conventional process flow shown in FIG. 8 as in the example of FIG.

  In addition, in step S23, when the content registered in the smartphone user DB 351 of the negative authorization system 300, that is, the content of “normal refueling” is changed, the content is based on an instruction from the user. The registration contents may be updated by the same process as the process of step S13 in FIG.

  In this way, the member registration for performing the refueling operation using the smartphone 400 is performed, and the refueling operation after the second time greatly increases the processing flow compared to the example of the processing flow in the prior art shown in FIG. Simplified and user workload is reduced. In addition, since the user can independently perform member registration and refueling application 410 introduction into the smartphone 400, registration of user information and credit card information used for settlement, the work of the SS employee The load can also be reduced.

  In addition, in step S03 of FIG. 2 or step S21 of FIG. 3, the user performs the subsequent refueling operation without performing the process of touching the smart phone 400 to the non-contact IC card reader of the self external device 100 and reading it. May be refueled in accordance with the processing flow of the prior art as shown in the example of FIG.

<Data structure>
FIG. 4 is a diagram showing an outline of an example of the data configuration of the smartphone registered member DB 241 of the customer management system 200. The smartphone registered member DB 241 is a master table that holds member information of users of the refueling service who use the refueling method of inputting and specifying the refueling content and the settlement content using the smart phone 400. , Terminal identification number as management information, member name as member information, contact information and member information, oil type and refueling conditions as refueling information, settlement means as settlement information, use of point card and receipt necessity Have items. The key item is a terminal identification number.

  The item of terminal identification number as management information holds identification information that can uniquely identify the terminal of the smartphone 400 used by the target member. For example, a terminal identification number recorded on a FeliCa (registered trademark) chip built in the smartphone 400 can be used.

  Each item of the member name and contact address as the member information holds contact information such as the name, address and telephone number of the target member. In addition, the item of member information holds various attribute information such as the gender and age of the target member, and services of interest (for example, car washing, vehicle inspection, etc.). Furthermore, you may have the attribute information etc. of the possessed vehicle. Note that each item of the management information and the member information is information that the user accesses and registers in the smartphone member information management unit 210 of the customer management system 200 using the refueling application 410 of the smartphone 400, a Web browser, or the like.

  The oil type item as the oil supply information holds information on the oil type in “normal oil supply” that is normally performed by the target user. For example, a code value indicating a type such as regular, high-octane, or light oil is held. Similarly, the item of the refueling condition holds information on the refueling condition in “normal refueling”. For example, “full tank”, a code value for identifying refueling by specifying a quantity or specifying an amount, and the like are held. In the case of quantity designation or amount designation, information on the quantity or amount is also retained.

  The item of payment means as the payment information holds information on the payment means used by the target user in “normal refueling”. For example, a code value indicating the type of cash, credit card, prepaid card or the like is held. Similarly, the item of whether or not the point card is used holds a code value, a flag value, and the like indicating whether or not the point card is used together (uses the point) in the settlement of “normal refueling”. In addition, the item of necessity of receipt holds a code value, a flag value, and the like indicating whether or not a receipt on a paper medium is output in the settlement of “ordinary refueling”. As described above, the smartphone registered member DB 241 does not hold a credit card number (PAN).

  Each item of the above-mentioned refueling information and settlement information is information that is synchronized from the smartphone user DB 351 of the negative authorization system 300 described later via the customer management cooperation unit 320, but the user refuels the smartphone 400. You may access and register the smart phone member information management part 210 of the customer management system 200 by the application 410, a web browser, etc.

  FIG. 5 is a diagram showing an outline of an example of the data configuration of the smartphone use member DB 351 of the negative authorization system 300. Similarly to the smartphone registered member DB 241 shown in FIG. 4, the smartphone user DB 351 is a user of the refueling service who uses a refueling method for inputting and specifying refueling contents and settlement contents using the smartphone 400. Is a master table that holds member information about, for example, terminal identification number as management information, oil type and refueling condition as refueling information, settlement means as settlement information, settlement card information, use of point card, point card Each item includes information and receipt necessity. The key item is a terminal identification number.

  The terminal identification number as management information is information that is synchronized from the smartphone registered member DB 241 of the customer management system 200 by the customer management cooperation unit 320. Each item of the oil type and the refueling condition as the refueling information has the same content as the corresponding item of the smartphone registered member DB 241 shown in FIG. 4, but basically, the refueling content registered from the self-external machine 100 The value is set and registered based on the information, and is synchronized with the smartphone registered member DB 241 of the customer management system 200 by the customer management cooperation unit 320.

  Each item of the payment means and payment card information as payment information includes information on the payment means used by the target user in “normal refueling” and information on a credit card number (PAN) when paying with a credit card. Hold. About the item of a payment means, it is the same content as the corresponding item of smart phone registration member DB241 shown in FIG. In addition, each item of the presence / absence of the point card and the point card information includes the code value and flag value indicating whether or not the point card is used together in the “regular refueling” settlement, and the card number of the point card used. Keep information. About the item of use / non-use of the point card, the content is the same as the corresponding item in the smartphone registered member DB 241 shown in FIG. Also, the receipt necessity item is the same as the corresponding item in the smartphone registered member DB 241 shown in FIG.

  The value of each item of these payment information is basically the refueling content registered from the self-external machine 100 for the blank item that has not been set at the first refueling after the user has registered as a member. The value is set / registered based on the information such as, and is synchronized with the smartphone registered member DB 241 of the customer management system 200 by the customer management cooperation unit 320.

  On the other hand, FIG. 6 is a diagram showing an outline of an example of the data configuration of the purchase history DB 352 of the negative authorization system 300. The purchase history DB 352 is a table that holds, as a purchase history, information related to the details of refueling and the purchase details of other products / services transmitted from the self-external machine 100. For example, the purchase date and time and purchase SS as history information, Each item includes a terminal identification number as management information, oil type and refueling conditions as refueling information, settlement means as settlement information, settlement card information, use / nonuse of point card, point card information and receipt output. The key item is a composite key of terminal identification number and purchase date / time.

  Each item of purchase date and time and purchase SS as history information includes information on date and time when the user refuels the self-external machine 100 or purchases a product / service, and the SS that performed refueling or purchasing. Information such as a name and a store number that can identify the store is held. The items of management information, refueling information, and settlement information are basically the same as the items of the smartphone user member DB 351 shown in FIG. The value of each item in the purchase history DB 352 is set based on information acquired and transmitted by the POS function of the self-external device 100.

  Note that, regarding the receipt output item of the settlement information, unlike the receipt necessity item of the smartphone user member DB 351, information regarding whether or not a paper medium receipt is actually output may be held. In this case, not only when the self-external machine 100 prints out during refueling, but also when the purchase record DB 242 is accessed via the purchase record inquiry unit 220 of the customer management system 200 and a receipt is printed out from the purchase record. The result may be reflected in the item.

  FIG. 7 is a diagram showing an outline of an example of the data configuration of the purchase record DB 242 of the customer management system 200. Similar to the purchase history DB 352 shown in FIG. 6, the purchase record DB 242 is a table that holds information related to refueling contents transmitted from the self-external machine 100 and purchase contents of other products / services as a purchase record. For example, purchase date / time and purchase SS as history information, terminal identification number as management information, oil type and refueling condition as refueling information, settlement means as settlement information, use of point card, point card information and receipt output, etc. Has each item. The key item is a composite key of terminal identification number and purchase date / time.

  Each item in the purchase record DB 242 has the same contents as the corresponding item in the purchase history DB 352 shown in FIG. 6, and is information synchronized from the purchase history DB 352 by the customer management cooperation unit 320 of the negative authorization system 300. However, the items of the payment card information in the purchase history DB 352 are not subject to synchronization (the purchase record DB 242 does not have such items), so that credit card information does not appear outside the negative authorization system 300. To do.

  Note that the data configuration (items) of each table shown in FIGS. 4 to 7 is merely an example, and other table configurations and data configurations are possible as long as similar data can be held and managed. It may be.

  As described above, according to the self-fueling system 1 according to the embodiment of the present invention, the information related to the content of “normal fueling” is held in the negative authorization system 300, and this information is When refueling, the self-external device 100 reads the identification information held in the smartphone 400 held by the user, and obtains and sets it from the negative authorization system 300 using this as a key. Labor-saving in processing related to input / designation of settlement contents is possible.

  In addition, as a device for identifying a user, the refueling application 410 is introduced into a general-purpose information processing terminal such as the smartphone 400, not a dedicated device such as a prepaid card or other card having a payment function or an RFID tag. By using the configuration, the workload of users and SS employees at the first use can be reduced. In addition, by making it possible to refer to the receipt information via the smartphone 400 after the refueling operation, it is possible to prevent a useless paper receipt from being issued.

  Further, the server-side system is functionally separated into the customer management system 200 and the negative authorization system 300 so that the credit card information (PAN) is held only in the negative authorization system 300 so that the user can access the Internet 500. Is not held in the customer management system 200 that can be accessed via the network, thereby minimizing the object for obtaining certification that the PCIDSS standard is satisfied and reducing the burden of system construction At the same time, security can be maintained.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiments. However, the present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the scope of the invention. Needless to say. For example, the above-described embodiment has been described in detail for easy understanding of the present invention, and is not necessarily limited to the one having all the configurations described. In addition, it is possible to add, delete, and replace other configurations for a part of the configuration of the embodiment.

  Each of the above-described configurations, functions, processing units, processing means, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit. Information such as software programs, tables, and files for realizing each function can be stored in a recording device such as a memory, a hard disk, or an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD. .

  Moreover, in each said figure, the control line and the information line have shown what is considered necessary for description, and do not necessarily show all the control lines and information lines on mounting. Actually, it may be considered that almost all the components are connected to each other.

  INDUSTRIAL APPLICABILITY The present invention can be used for a self-lubricating system and a self-lubricating method that simplify a refueling process in a self-refueling service station.

1 ... Self-oiling system,
DESCRIPTION OF SYMBOLS 100 ... Self-external machine, 110 ... Settlement means setting part, 120 ... Media reading part, 130 ... Refueling content setting part, 140 ... Refueling process part, 150 ... Settlement processing part,
DESCRIPTION OF SYMBOLS 200 ... Customer management system, 210 ... Smartphone member information management part, 220 ... Purchase performance inquiry part, 230 ... Sales promotion information extraction part, 241 ... Smartphone registration member database (DB), 242 ... Purchase result DB,
DESCRIPTION OF SYMBOLS 300 ... Negative authorization system, 310 ... Refueling control part, 311 ... Authentication part, 312 ... Refueling content management part, 313 ... Purchasing history registration part, 320 ... Customer management cooperation part, 330 ... Point cooperation part, 340 ... Authorization cooperation part 351: Smartphone use member DB, 352 ... Purchase history DB,
400 ... Smartphone, 410 ... Refueling application, 420 ... NFC communication part,
500 ... Internet, 510 ... Network,
601: Point partner company system, 602: Credit card company system.

Claims (8)

A self-refueling system for a user to perform refueling work at a service station,
One or more self-external machines with built-in weighing machines installed at one or more service stations;
A negative authorization system connected to each self-external machine via a first network;
A portable information processing terminal held by the user and capable of short-range wireless communication with the self-external device;
The negative authorization system includes identification information about the user or the information processing terminal, refueling information including information related to the user's refueling content, and payment information including information related to the user's payment method; Based on the identification information read from the information processing terminal held by the user, received from the self-external machine used by the user for refueling work, In response to the self-external machine by extracting the refueling information and the settlement information from the user member recording means,
The self-external machine executes a refueling operation and a settlement process related to the user based on the refueling information and the settlement information received from the negative authorization system. The self-fueling system according to claim 1,
A customer management system connected to the negative authorization system via the first network and connected from the information processing terminal via a second network;
The customer management system acquires, in advance, the identification information and member information including the attribute information of the user from the information processing terminal via the second network, and associates them with registered member recording means. Recorded in
The negative authorization system previously synchronizes the contents of the registered member recording means of the customer management system with the user member recording means,
The self-external machine accepts an input from the user for the shortage information when the refueling information and the settlement information received from the negative / authorization system have a shortage of information for performing a refueling operation. Refueling work and settlement processing based on the received information and the refueling information and the settlement information received from the negative authorization system, and after execution, the information received from the user, A self-refueling system that transmits to a negative authorization system and registers in the user member recording means. The self-fueling system according to claim 2,
Information relating to a credit card used by the user for payment processing is held only in the user member recording means of the negative authorization system, and is not held in the registered member recording means of the customer management system. Self refueling system. In the self-fueling system according to any one of claims 1 to 3,
The self-refueling system, wherein the payment information held in the user member recording means of the negative authorization system includes information related to a point card used by the user in the payment process. In the self-fueling system according to any one of claims 1 to 4,
The payment information held in the user member recording means of the negative authorization system includes information on necessity of print output of a receipt relating to payment processing,
The self-refueling system does not print a receipt when the payment information received from the negative authorization system does not require a printout of a receipt. In the self-fueling system according to any one of claims 1 to 5,
The self-external machine transmits the contents of refueling work and settlement processing as purchase results to the customer management system via the first network,
The customer management system records the purchase record received from the self-external machine in a purchase record recording unit, and responds to the purchase record inquiry request from the information processing apparatus including the information processing terminal held by the user. On the other hand, a self-refueling system that extracts and responds to the corresponding contents of the purchase record recording means. A self-lubricating method in a self-lubricating system for a user to perform refueling work at a service station,
The self-oiling system is
One or more self-external machines with built-in weighing machines installed at one or more service stations;
A negative authorization system connected to each self-external machine via a first network;
A portable information processing terminal held by the user and capable of short-range wireless communication with the self-external device;
User member recording means having identification information about the user or the information processing terminal, refueling information including information related to the user's refueling content, and payment information including information related to the user's payment method The negative authorization system has the use based on the identification information read from the information processing terminal held by the user, received from the self-external machine used by the user for refueling work. Extracting the refueling information and the settlement information from a member recording means and responding to the self-external machine;
The self-external machine performs a step of performing a refueling operation and a settlement process for the user based on the refueling information and the settlement information received from the negative authorization system. Method. The self-fueling method according to claim 7,
The self-oiling system is
A customer management system connected to the negative authorization system via the first network and connected from the information processing terminal via a second network;
The customer management system acquires in advance the identification information and member information including the attribute information of the user from the information processing terminal via the second network, and associates them with registered member recording means. The steps to record in
The negative authorization system, in advance, synchronizing the contents of the registered member recording means of the customer management system with the user member recording means;
When the self-external machine has a shortage of information for performing a refueling operation in the refueling information and the payment information received from the negative authorization system, the self-external machine accepts input from the user for the shortage information. Performing a refueling operation and a settlement process based on the received information and the refueling information and the settlement information received from the negative authorization system;
The self-external machine executes after refueling work and settlement processing, transmitting the information received from the user to the negative authorization system and registering it in the user member recording means A self-lubricating method characterized by that.

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