JP2013161326A - Information processing system, information processing device, server, terminal device, information processing method and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a processing result corresponding to abnormality in traffic to a user, before official information is disclosed.SOLUTION: An information processing system 1 comprises a terminal device 30 which is connected with a server 10 through a network 50. The information processing system 1 comprises: use route information acquisition means (124) which acquires use route information showing a use route of a user; abnormality content specification means (130) which specifies abnormality content on the use route on the basis of the use route information when an abnormality notification showing occurrence of abnormality in a traffic state on the use route is generated; and abnormality processing means (324) which executes processing corresponding to the abnormality content.

Description

  FIELD Embodiments described herein relate generally to an information processing system, an information processing device, a server, a terminal device, an information processing method, and a computer program. The present invention relates to a processing method and a computer program.

  Conventionally, railway operation information is received from a server operated by a railway company, a non-communication section of the railway is identified based on the operation information, a detour that avoids the non-communication section is searched, and a bypass is made to an affected user from the non-communication section A traffic information notification system for notifying a road is known.

  For example, the traffic information notification system of Patent Document 1 is to notify a train user of a detour that bypasses an accident section when a state of discontinuity due to an accident such as a commuter train occurs. is there.

JP 2004-46284 A

  However, in the traffic information notification system of Patent Document 1, it is determined whether or not a disconnected state has occurred based on official information from the railway company. Therefore, even if the user notices the disconnection state before the official information is published, the processing result (for example, the disconnection state has occurred or the delay has occurred) until the official information is released. There is a problem that it is not possible to obtain a notification that informs that the occurrence of the error occurred.

  A problem to be solved by the present invention is to provide a user with a processing result corresponding to traffic abnormality before official information is published.

  An information processing system according to the present invention includes a server and a terminal device connected to the server via a network. The information processing system includes a usage route information acquisition unit that acquires usage route information indicating a usage route of a user, and an abnormality notification that indicates that an abnormality has occurred in a traffic state on the usage route. An abnormality content specifying unit that specifies abnormality content in the usage route based on usage route information, and an abnormality processing unit that executes processing according to the abnormality content.

  According to the present invention, it is possible to provide a user with a processing result corresponding to traffic abnormality before official information is published.

The block diagram which shows the structure of the information processing system 1 of 1st Embodiment. The flowchart of the information processing of 1st Embodiment. The sequence diagram of the guidance route search process (S10) of 1st Embodiment. The figure which shows an example of the guidance route image of 1st Embodiment. The sequence diagram of the abnormality process (S12) of 1st Embodiment. The sequence diagram of a detour route search process (S14) of 1st Embodiment. The figure which shows an example of the detour route image of 1st Embodiment. The block diagram which shows the structure of the information processing system 1 of 2nd Embodiment. The sequence diagram of abnormal processing (S12) of a 2nd embodiment. The figure which shows the data structure of the user information of 2nd Embodiment. The block diagram which shows the structure of the information processing system 1 of 3rd Embodiment. The block diagram which shows the structure of the server control part 12 of 3rd Embodiment. The sequence diagram of the abnormality process (S12) of 3rd Embodiment. The figure which shows the data structure of the user information of 3rd Embodiment. The flowchart of abnormality information verification processing (S32-16) of 3rd Embodiment. The figure which shows the data structure of the reliability information of 3rd Embodiment. The figure which shows an example of the abnormal image of 3rd Embodiment. The flowchart of the 1st example of the reliability management process (S32-18) of 3rd Embodiment. The flowchart of the 2nd example of the reliability management process (S32-18) of 3rd Embodiment.

  The present embodiment will be described with reference to the drawings.

(First embodiment)
A first embodiment will be described. 1st Embodiment demonstrates the example which performs the process according to the abnormality of traffic based on the abnormality information containing abnormality content. In the first embodiment, the abnormality content is specific details of the abnormality (for example, an abnormal place, an abnormal route, an abnormality type, and the like).

  A configuration of the information processing system 1 according to the first embodiment will be described. FIG. 1 is a block diagram illustrating a configuration of an information processing system 1 according to the first embodiment.

  The information processing system 1 includes a server 10, a terminal device 30, and a network 50. The server 10 and the terminal device 30 are connected to each other via the network 50. In addition, the number of the server 10 and the terminal device 30 is not limited to this.

  The server 10 includes a server control unit 12, a server storage unit 14, and a server communication unit 16. For example, the server control unit 12 is a computer processor. The server storage unit 14 stores data handled by the server control unit 12. The server communication unit 16 is a communication interface between the server 10 and the network 50.

  The server control unit 12 includes a server communication control unit 120, a route network information acquisition unit 122, a route search unit 126, a server output control unit 128, and a server abnormality processing unit 136. Each unit of the server control unit 12 will be described later.

  The terminal device 30 includes a terminal control unit 32, a terminal storage unit 34, a terminal communication unit 36, an operation unit 38, a position information acquisition unit 40, and a display unit 42. For example, the terminal control unit 32 is a computer processor. The terminal storage unit 34 stores data handled by the terminal control unit 32. The terminal communication unit 36 is a communication interface between the terminal device 30 and the server 10. The operation unit 38 receives an instruction from the user of the terminal device 30. For example, the operation unit 38 is an input user interface such as a hardware keyboard, a software keyboard, and a pointing device. The position information acquisition unit 40 acquires position information indicating the position of the terminal device 30. For example, the position information acquisition unit 40 is a GPS (Global Positioning System) receiver. The display unit 42 displays an image. For example, the display unit 42 is an LCD (Liquid Crystal Display).

  The terminal control unit 32 includes a terminal communication control unit 320, a terminal output control unit 322, a terminal abnormality processing unit 324, an abnormality content specifying unit 326, and a usage route information acquisition unit 328. Each unit of the terminal control unit 32 will be described later.

  Information processing according to the first embodiment will be described. FIG. 2 is a flowchart of information processing according to the first embodiment.

  The information processing of the first embodiment includes guide route search processing (S10), abnormality processing (S12), and detour route search processing (S14).

  The guidance route search process (S10) of the first embodiment will be described. FIG. 3 is a sequence diagram of the guide route search process (S10) of the first embodiment.

  <S10-30> The operation unit 38 receives a search request from the user. The search request includes at least a departure place and a destination. The departure point is the starting point of the guide route searched by the route search unit 126. The destination is the end point of the guidance route searched by the route search unit 126. Next, the terminal communication control unit 320 transmits a search request to the server 10 via the terminal communication unit 36 and the network 50. The search request may include a use route condition (for example, at least one of departure time or arrival time, waypoint, and use route) in addition to the departure point and the destination.

  <S10-10> The server communication control unit 120 receives a search request via the network 50 and the server communication unit 16.

  <S10-12> The route network information acquisition unit 122 acquires route network information of a traffic network. When route network information is stored in the server storage unit 14, the route network information acquisition unit 122 reads the route network information from the server storage unit 14. On the other hand, when the route network information is not stored in the server storage unit 14, the route network information acquisition unit 122 acquires the route network information via the server communication unit 16 and the network 50.

  <S10-14> The route search unit 126 uses the route network information to search for a guide route from the departure point to the destination included in the search request. When the search request includes the usage route condition, the route search unit 126 searches for the guidance route in consideration of the usage route condition.

  <S10-16> The server output control unit 128 generates guide route information indicating the guide route, and then transmits the guide route information to the terminal device 30 via the server communication unit 16 and the network 50.

  <S10-32> The terminal communication control unit 320 receives the guide route information via the network 50 and the terminal communication unit 36.

  <S10-34> The terminal output control unit 322 generates guide information for output corresponding to the guide route information. Next, the display unit 42 displays the output guide information. For example, the terminal output control unit 322 generates a guidance route image as output guidance information corresponding to the guidance route information. FIG. 4 is a diagram illustrating an example of a guidance route image according to the first embodiment.

  The guide route image in FIG. 4A includes an image indicating a guide route (for example, a route name or a road name) from the departure point S to the destination G, and abnormality notification buttons 42a-1 to 42a-3 (abnormal notification generation). Instruction information). The abnormality notification button 42a-1 corresponds to the departure place S. The abnormality notification button 42a-2 corresponds to the guidance route. The abnormality notification button 42a-3 corresponds to the destination G. The abnormality notification buttons 42a-1 to 42a-3 are abnormality notification images for generating an abnormality notification indicating that an abnormality has occurred at a corresponding location. For example, when the user selects the abnormality notification button 42a-2, an abnormality notification indicating that an abnormality (for example, a train delay or an accident traffic jam) has occurred in the guidance route is generated, and when the user selects the abnormality notification button 42a-2. An abnormality notification indicating that an abnormality (for example, a personal injury) has occurred at the departure point S is generated.

  The guide route image of FIG. 4B includes an image showing a walking route R1 from the departure point S to the station St1, an image showing a route R2 of the route A from the station St1 to the station St2, and a destination route from the station St2. It includes an image showing the route R3 of the route B to G, and abnormality notification buttons 42a-4 and 42a-5 (abnormality notification generation instruction information). The abnormality notification button 42a-4 corresponds to the route R2. The abnormality notification button 42a-5 corresponds to the route R3. The abnormality notification buttons 42a-4 and 42a-5 are abnormality notification images that generate an abnormality notification indicating that an abnormality has occurred in the corresponding route. For example, when the user selects the abnormality notification button 42a-4, the station name list 42a-6 for the route A is displayed. Next, when the user selects the station St1 from the station name list 42a-6, an abnormality notification indicating that an abnormality has occurred at the station St1 is generated.

  Note that the terminal output control unit 322 may generate text information as output guidance information corresponding to the guidance route information instead of the guidance route image of FIG. 4A or 4B. The text information includes abnormality notification generation instruction information such as a character string for abnormality notification. In this case, the display unit 42 displays text information.

  In other words, the abnormality notification is information indicating that an abnormality has occurred in the traffic state on the user's usage route. The abnormality notification image is an abnormality notification unit that receives a user instruction to generate an abnormality notification. The abnormality notification means is not limited to the abnormality notification image.

  The abnormality process (S12) of the first embodiment will be described. FIG. 5 is a sequence diagram of the abnormality process (S12) of the first embodiment.

  <S12-30> The terminal abnormality processing unit 324 determines whether an abnormality notification has been generated. When the abnormality notification is generated (S12-30: YES), the terminal abnormality processing unit 324 acquires the abnormality notification, and then S12-32 is executed. When the abnormality notification is not generated (S12-30: NO), S12-30 is repeatedly executed until the abnormality notification is generated.

  <S12-32> The usage route information acquisition unit 328 acquires the guidance route information as usage route information indicating the usage route of the user. As a result, the usage route of the user is specified in the terminal device 30.

  <S12-34> The abnormality content identification unit 326 identifies the abnormality content in the usage route based on the abnormality notification and the usage route information (guidance route information). Thereby, the abnormality content corresponding to the abnormality notification is specified in the terminal device 30. For example, when the user selects the abnormality notification button 42a-2 in FIG. 4A, the abnormality content specifying unit 326 specifies a place on the guide route as an abnormal place, and sets a route on the guide route as an abnormal route. As specified. Further, when the user selects the station St1 from the station name list of FIG. 4B, the abnormality content specifying unit 326 specifies the station St1 as an abnormal place, and specifies the route A passing through the station St1 as an abnormal route. To do.

  <S12-36> The terminal abnormality processing unit 324 generates abnormality information including the abnormality content identified by the abnormality content identification unit 326. Thereby, the process result according to the abnormal content (namely, traffic abnormality) is obtained.

  <S12-38> The terminal communication control unit 320 transmits abnormality information to the server 10 via the terminal communication unit 36 and the network 50.

  <S12-10> The server communication control unit 120 receives the abnormality information via the network 50 and the server communication unit 16.

  The detour route search process (S14) of the first embodiment will be described. FIG. 6 is a sequence diagram of the detour route search process (S14) of the first embodiment.

  <S14-10> The route network information acquisition unit 122 acquires the route network information of the traffic network as in S10-12.

  <S14-12> The server abnormality processing unit 136 searches for a detour route from the departure place to the destination using the route network information. The detour route is a route that avoids the abnormality content corresponding to the abnormality notification (that is, a route different from the guide route). Thereby, the processing result according to the traffic abnormality is obtained. For example, when the user selects the abnormality notification button 42a-2 in FIG. 4A, the server abnormality processing unit 136 searches for a bypass route that avoids the abnormality content on the guidance route. When the user selects the station St1 from the station name list of FIG. 4B, the server abnormality processing unit 136 includes a detour route that does not include the route A that passes through the station St1 (for example, a route that passes through the station St6). Search for a route that uses.

  <S14-14> The server output control unit 128 generates detour route information indicating the detour route, and then transmits the detour route information to the terminal device 30 via the server communication unit 16 and the network 50.

  <S14-30> The terminal communication control unit 320 receives the detour route information via the network 50 and the terminal communication unit 36.

  <S14-32> The terminal output control unit 322 generates a detour route image corresponding to the detour route information. Next, the display unit 42 displays a detour route image. FIG. 7 is a diagram illustrating an example of a detour route image according to the first embodiment. As shown in FIG. 7, the detour route image includes an image showing a detour route from the departure point S to the destination G. The detour route image may further include an abnormality notification image, similarly to the guidance route image (see FIG. 4).

  If the abnormality process of the first embodiment is not executed, the server 10 cannot identify the abnormality place until the official information provided by the transportation facility is announced. Therefore, the server 10 cannot search for a detour route until official information is announced.

  On the other hand, according to the first embodiment, the server 10 can identify an abnormal place before the official information is published. As a result, the server 10 can search for a detour route before the official information is published. Thereby, the user can acquire the processing result (for example, detour route information) according to the traffic abnormality before the official information is published.

(Second Embodiment)
A second embodiment will be described. 2nd Embodiment demonstrates the example which performs the process according to the abnormality of traffic based on the abnormality information which does not contain abnormality content. Note that a description similar to that of the above-described embodiment is omitted.

  A configuration of the information processing system 1 according to the second embodiment will be described. FIG. 8 is a block diagram illustrating a configuration of the information processing system 1 according to the second embodiment.

  As in the first embodiment, the information processing system 1 includes a server 10, a terminal device 30, and a network 50. In addition, the number of the server 10 and the terminal device 30 is not limited to this.

  The server 10 includes a server control unit 12, a server storage unit 14, and a server communication unit 16 as in the first embodiment.

  The server control unit 12 includes a server communication control unit 120, a route network information acquisition unit 122, a use route information acquisition unit 124, a route search unit 126, a server output control unit 128, and an abnormality content specification unit 130. Prepare. Each unit of the server control unit 12 will be described later.

  Similarly to the first embodiment, the terminal device 30 includes a terminal control unit 32, a terminal storage unit 34, a terminal communication unit 36, an operation unit 38, a position information acquisition unit 40, and a display unit 42. .

  The terminal control unit 32 includes a terminal communication control unit 320, a terminal output control unit 322, and a terminal abnormality processing unit 324. Each unit of the terminal control unit 32 will be described later.

  Information processing according to the second embodiment will be described. Information processing of the second embodiment is the same as that of the first embodiment (see FIG. 2). Further, the guide route search process (S10) of the second embodiment is the same as that of the first embodiment (see FIG. 3). Further, the detour route search process (S14) of the second embodiment is the same as that of the first embodiment (see FIG. 6).

  The abnormality process (S12) of the second embodiment will be described. FIG. 9 is a sequence diagram of the abnormality process (S12) of the second embodiment.

  <S22-30> The terminal abnormality processing unit 324 determines whether an abnormality notification has been generated, as in the first embodiment (S12-30). When the abnormality notification is generated (S22-30: YES), the terminal abnormality processing unit 324 acquires the abnormality notification, and then S22-32 is executed. When the abnormality notification is not generated (S22-30: NO), S22-30 is repeatedly executed until the abnormality notification is generated.

  <S22-32> The position information acquisition unit 40 acquires position information indicating the position of the terminal device 30. Thereby, the position of the terminal device 30 corresponding to the abnormality notification is specified in the terminal device 30.

  <S22-34> The terminal abnormality processing unit 324 includes a user ID (Identification) for identifying the user, the positional information acquired by the positional information acquisition unit 40, and the time when the abnormality notification is generated (hereinafter referred to as “abnormality occurrence time”). ) And anomaly information including these. Thereby, the processing result according to the traffic abnormality is obtained. For example, the user ID is information received by the operation unit 38 or information stored in the terminal storage unit 34, and the abnormality occurrence time is information obtained from the terminal control unit 32.

  <S22-36> The terminal communication control unit 320 transmits abnormality information to the server 10 via the terminal communication unit 36 and the network 50, as in the first embodiment (S12-38).

  <S22-10> The server communication control unit 120 receives the abnormality information via the network 50 and the server communication unit 16 as in the first embodiment (S12-10).

  <S22-12> The usage route information acquisition unit 124 acquires usage route information based on the user information stored in the server storage unit 14 and the abnormality information. Thereby, the use route of the user corresponding to the user ID included in the abnormality information is specified in the server 10.

  FIG. 10 is a diagram illustrating a data structure of user information according to the second embodiment.

  The user information in FIG. 10A includes usage route information associated with the user ID. In this case, the usage route information acquisition unit 124 acquires the usage route information corresponding to the user ID included in the abnormality information from the user information stored in the server storage unit 14. For example, when the user ID is “001”, the usage route information acquisition unit 124 acquires the usage route information 1.

  The user information in FIG. 10B includes usage route information associated with the user ID and time. In this case, the usage route information acquisition unit 124 acquires the usage route information corresponding to the user ID and the abnormality occurrence time included in the abnormality information from the user information stored in the server storage unit 14. For example, when the user ID is “001” and the abnormality occurrence time is “8:30”, the usage route information acquisition unit 124 acquires the usage route information 1A.

  <S22-14> The abnormality content identification unit 130 identifies the abnormality content based on the position information included in the abnormality information and the usage route information acquired by the usage route information acquisition unit 124. Thereby, the abnormality content corresponding to the abnormality notification is specified in the server 10.

  According to the second embodiment, even if the terminal device 30 cannot identify the abnormality content, the server 10 can identify and identify the abnormality content before the official information is published. A detour route can be searched based on the abnormality content. Thereby, the user of the terminal device 30 who cannot specify the abnormality content can also acquire the processing result (for example, detour route information) according to the traffic abnormality before the official information is published.

(Third embodiment)
A third embodiment will be described. 3rd Embodiment demonstrates the example which provides the process result according to the abnormality of traffic to another user based on the abnormality information obtained from a certain user. Note that a description similar to that of the above-described embodiment is omitted.

  A configuration of the information processing system 1 according to the third embodiment will be described. FIG. 11 is a block diagram illustrating a configuration of the information processing system 1 according to the third embodiment.

  The information processing system 1 includes a server 10, a plurality of terminal devices (first terminal device 30a and second terminal device 30b), a network 50, and an official information distribution server 70. The server 10, the first terminal device 30a, the second terminal device 30b, and the official information distribution server 70 are connected to each other via the network 50. In addition, the number of the server 10, a some terminal device, and the official information delivery server 70 is not limited to this.

  The configuration of the server 10 is the same as that in the first embodiment or the second embodiment. The structure of the 1st terminal device 30a and the 2nd terminal device 30b is the same as that of the terminal device 30 of 1st Embodiment or 2nd Embodiment. In addition, the structure of the 1st terminal device 30a and the 2nd terminal device 30b may mutually be the same, and may differ. For example, the configuration of the first terminal device 30a is the same as the terminal device 30 of the first embodiment or the second embodiment, and the second terminal device 30b is one of the terminal devices 30 of the first embodiment or the second embodiment. You may provide only the structure of a part.

  The official information distribution server 70 distributes official information indicating traffic abnormalities.

  A configuration of the server control unit 12 according to the third embodiment will be described. FIG. 12 is a block diagram illustrating a configuration of the server control unit 12 according to the third embodiment.

  The server control unit 12 includes a server communication control unit 120, a route network information acquisition unit 122, a use route information acquisition unit 124, a route search unit 126, a server output control unit 128, an abnormality content identification unit 130, an abnormality An information verification unit 132 and a reliability management unit 134 are provided. Each unit of the server control unit 12 will be described later.

  Information processing according to the third embodiment will be described. Information processing of the third embodiment is the same as that of the first embodiment (see FIG. 2). The guidance route search process (S10) of the third embodiment is the same as that of the first embodiment (see FIG. 3). Further, the detour route search process (S14) of the third embodiment is the same as that of the first embodiment (see FIG. 6).

  The abnormality process (S12) of the third embodiment will be described. FIG. 13 is a sequence diagram of the abnormality process (S12) of the third embodiment.

  <S32-30> The terminal abnormality processing unit 324 of the first terminal device 30a determines whether an abnormality notification has been generated, as in the first embodiment (S12-30). When the abnormality notification is generated (S32-30: YES), the terminal abnormality processing unit 324 of the first terminal device 30a acquires the abnormality notification, and then S32-32 is executed. When the abnormality notification is not generated (S32-30: NO), S32-30 is repeatedly executed until the abnormality notification is generated.

  <S32-32> The location information acquisition unit 40 of the first terminal device 30a acquires location information indicating the location of the first terminal device 30a, as in the second embodiment (S22-32). Thereby, the position of the first terminal device 30a corresponding to the abnormality notification is specified in the first terminal device 30a.

  <S32-34> The terminal abnormality processing unit 324 of the first terminal device 30a generates abnormality information including the user ID for identifying the user, the positional information acquired by the positional information acquisition unit 40, and the abnormality occurrence time. . Thereby, the processing result according to the traffic abnormality is obtained. For example, the user ID is information received by the operation unit 38 of the first terminal device 30a or information stored in the terminal storage unit 34 of the first terminal device 30a, and the abnormality occurrence time is the terminal control of the first terminal device 30a. Information obtained from the unit 32.

  <S32-36> The terminal communication control unit 320 of the first terminal device 30a performs abnormality information via the terminal communication unit 36 of the first terminal device 30a and the network 50, as in the first embodiment (S12-38). Is transmitted to the server 10.

  <S32-10> The server communication control unit 120 receives abnormality information via the network 50 and the server communication unit 16 as in the first embodiment (S12-10).

  <S32-12> The usage route information acquisition unit 124 obtains usage route information based on the user information and the abnormality information stored in the server storage unit 14 as in the second embodiment (S22-12). get. Thereby, the use route of the user corresponding to the user ID included in the abnormality information is specified in the server 10.

  FIG. 14 is a diagram illustrating a data structure of user information according to the third embodiment.

  The user information includes usage route information and a user address associated with the user ID. The user address is information indicating a destination of information transmitted by the server 10. The usage route information acquisition unit 124 acquires usage route information corresponding to the user ID included in the abnormality information from the user information stored in the server storage unit 14. For example, when the user ID is “001”, the usage route information acquisition unit 124 acquires the usage route information 1.

  <S32-14> The abnormality content identification unit 130 is based on the location information included in the abnormality information and the usage route information acquired by the usage route information acquisition unit 124, as in the second embodiment (S22-14). To identify the abnormal content. Thereby, the abnormality content corresponding to the abnormality notification is specified in the server 10.

  The abnormality content identification unit 130 may identify the abnormality content based on the abnormality occurrence time and the usage route information. For example, the abnormality content identification unit 130 refers to the usage route information and identifies a route that is traveling on the usage route at the time of occurrence of the abnormality as an abnormal route.

  <S32-16> The abnormality information verification unit 132 executes an abnormality information verification process on the abnormality information received by the server communication control unit 120. FIG. 15 is a flowchart of the abnormality information verification process (S32-16) of the third embodiment.

  <S32-160> The abnormality information verification unit 132 acquires the reliability of the user corresponding to the user ID included in the abnormality information from the reliability information stored in the server storage unit 14.

  FIG. 16 is a diagram illustrating a data structure of reliability information according to the third embodiment.

  The reliability information in FIG. 16A indicates the reliability for each user ID. The abnormality information verification unit 132 acquires the reliability corresponding to the user ID included in the abnormality notification using the reliability information stored in the server storage unit 14. Thereby, the reliability of the user corresponding to the user ID included in the abnormality information is specified in the server 10. For example, when the user ID included in the abnormality notification is “001”, the reliability “1” is acquired, and when the user ID included in the abnormality notification is “002”, the reliability “3”. Is acquired, and when the user ID included in the abnormality notification is “003”, the reliability “5” is acquired.

  The reliability information in FIG. 16B indicates the reliability for each abnormality content. The abnormality information verification unit 132 uses the reliability information stored in the server storage unit 14 to acquire the reliability corresponding to the abnormality content (for example, abnormality type) identified by the abnormality content identification unit 130. Thereby, the reliability corresponding to the abnormality content included in the abnormality information is specified in the server 10. For example, when the abnormality type is “A line delay”, the reliability “1” is acquired, and when the abnormality type is “B line delay”, the reliability “3” is acquired. Is “C line delay”, the reliability “5” is acquired. The initial value of the reliability information may be 0 or an arbitrary value set by the user.

  <S32-162> The abnormality information verification unit 132 determines whether or not the acquired reliability is greater than the threshold value Th. The threshold value Th may be a fixed value or an arbitrary value set by the user. When the reliability is larger than the threshold value Th (that is, when the abnormality information is reliable) (S32-162: YES), S32-164 is executed. When the reliability is smaller than the threshold value Th (that is, when the abnormality information is unreliable) (S32-162: NO), the abnormality information verification process ends (that is, the abnormality information is not transmitted). When the reliability is equal to the threshold value Th, S32-164 may be executed, or the abnormality information verification process may be terminated.

  <S32-164> The abnormality information verification unit 132 determines the destination of the abnormality information based on the user information in FIG. For example, the abnormality information verification unit 132 determines the user address corresponding to the user ID included in the abnormality information (for example, “002 @ xyz” corresponding to the user of the second terminal device 30b) as the destination of the abnormality information.

  <S32-166> The server communication control unit 120 transmits the abnormality information to the second terminal device 30b corresponding to the destination of the abnormality information via the server communication unit 16 and the network 50. The abnormality information transmitted by the server communication control unit 120 includes an abnormality place and an abnormality occurrence time. As a result, out of the abnormal information transmitted from the first terminal device 30a, the reliable abnormal information is distributed to the second terminal device 30b used by the user affected by the abnormality.

  As an example, an example where the threshold Th is 4 will be described.

  The abnormality information corresponding to the user IDs “001” and “002” in FIG. 16A and the abnormality information corresponding to the abnormality contents “route A delay” and “route B delay” in FIG. Since the degree is smaller than the threshold Th, it is abnormal information that cannot be trusted. In this case, since S32-164 and S32-166 are not executed, the abnormality information is not transmitted to the second terminal device 30b. As a result, it is possible to prevent abnormal information with low reliability from confusing the user.

  On the other hand, the abnormality information corresponding to the user ID “003” in FIG. 16A and the abnormality information corresponding to the abnormality content “route C delay” in FIG. It is anomaly information that can be trusted. In this case, since S32-164 and S32-166 are executed, the abnormality information is transmitted to the second terminal device 30b. As a result, the user can acquire highly reliable abnormality information before the official information is published.

  <S32-40> The terminal communication control unit 320 of the second terminal device 30b receives abnormality information (that is, abnormality information with high reliability) via the network 50 and the terminal communication unit 36. The abnormality information includes abnormality content and abnormality occurrence time. The position information and the abnormality occurrence time are the same as the information included in the abnormality information transmitted in S32-36. That is, the position information and the abnormality occurrence time are the position information and the abnormality occurrence time acquired in the first terminal device 30a. In other words, when the abnormality information is reliable, the second terminal device 30b can acquire the position information and the abnormality occurrence time acquired in the first terminal device 30a.

  <S32-42> The terminal output control unit 322 of the second terminal device 30b generates an abnormal image as output guide information corresponding to the abnormal information. Next, the display unit 42 of the second terminal device 30b displays an abnormal image. FIG. 17 is a diagram illustrating an example of an abnormal image according to the third embodiment. As shown in FIG. 17, the abnormal image includes abnormal contents (for example, abnormal route “Route A”, abnormal place “Station St1 to Station St2”, and abnormality occurrence time “2011/01/05 10: 09 ").

  In the third embodiment, not only the abnormal image is displayed in S32-42, but also the detour route search process (S14) of the first embodiment may be executed. In this case, the user of the 2nd terminal device 30b can acquire detour route information according to abnormal information with high reliability, before official information is announced.

  <S32-18> The reliability management unit 134 executes a reliability management process following the abnormality information verification process (S32-16). In the reliability management process, the reliability management unit 134 manages reliability information indicating the reliability information of the abnormality content.

  A first example of reliability management processing according to the third embodiment will be described. FIG. 18 is a flowchart of a first example of reliability management processing (S32-18) of the third embodiment.

  <S32-180> The reliability management unit 134 acquires the official information distributed by the official information distribution server 70 via the network 50 and the server communication unit 16.

  <S32-182> The reliability management unit 134 determines whether or not the abnormality information received in S32-10 matches the official information acquired in S32-180. If the abnormality information matches the official information (S32-182: YES), S32-184 is executed. If the abnormality information does not match the official information (S32-182: NO), S32-186 is executed.

  <S32-184> The reliability management unit 134 increases the reliability corresponding to the user ID included in the abnormality information in the reliability information of FIG. For example, when the user ID is “001”, the reliability management unit 134 increases the reliability corresponding to the user ID “001” in FIG. Thereby, the reliability of the user who posted the abnormal information that matches the official information increases.

  <S32-186> The reliability management unit 134 lowers the reliability corresponding to the user ID included in the abnormality information in the reliability information of FIG. For example, when the user ID is “002”, the reliability management unit 134 decreases the reliability corresponding to the user ID “002” in FIG. As a result, the user who posted the abnormal information that does not match the official information has a lower reliability.

  A second example of the reliability management process of the third embodiment will be described. FIG. 19 is a flowchart of a second example of the reliability management process (S32-18) of the third embodiment.

  <S32-280> The reliability management unit 134 counts the number of abnormality information received in S32-10 for each abnormality content.

  <S32-282> The reliability management unit 134 determines whether the number of abnormality information exceeds a predetermined number for each abnormality content. When the number of abnormal information exceeds a predetermined number (S32-282: YES), S32-284 is executed. When the number of abnormal information does not exceed the predetermined number (S32-282: NO), S32-284 is not executed (that is, reliability is maintained).

  <S32-284> The reliability management unit 134 increases the reliability corresponding to the abnormality content of the abnormality information received by the number exceeding the predetermined number in the reliability information of FIG. For example, when the abnormality content identified in S32-14 is “route A delay”, the reliability management unit 134 increases the reliability corresponding to the abnormality content “route A delay”. As a result, the abnormality content having a larger number of posted abnormality information has higher reliability.

  According to the third embodiment, before the official information is announced, the second terminal device 30b can acquire the abnormality information generated by the first terminal device 30a. As a result, the user of the second terminal device 30b can obtain a processing result (for example, abnormality information or detour route information) according to traffic abnormality before the official information is published.

  Further, according to the third embodiment, when the reliability exceeds the threshold, the abnormality information is transmitted to the second terminal device 30b, so that the reliability of the abnormality information acquired by the second terminal device 30b can be increased. it can. As a result, it is possible to prevent abnormal information with low reliability from confusing the user.

  Further, according to the third embodiment, the reliability can be managed according to whether or not the abnormality information matches the official information. As a result, it is possible to improve the accuracy of the reliability of abnormality information before official information is published. In particular, the reliability can be managed according to the user's posting history.

  Further, according to the third embodiment, the reliability can be managed according to the number of abnormal contents. As a result, it is possible to improve the accuracy of the reliability of abnormality information before official information is published. In particular, the reliability can be managed according to the number of postings of abnormal contents.

  In the above-described embodiment, the example in which the abnormal process (S12 in FIG. 2) is performed after the guide route search process (S10 in FIG. 2) has been described. However, the guide route search process and the abnormal process are performed in conjunction with each other. May be. In particular, in the third embodiment, an example in which the server 10 transmits abnormality information to the second terminal device 30b based on the abnormality information received from the first terminal device 30a has been described. When the search request is received from the device 30b, not only the guide route information corresponding to the search request but also the abnormality information corresponding to the guide route information may be transmitted to the second terminal device 30b.

  Specifically, as in S32-10 to S32-14 of FIG. 13, the server communication control unit 120 receives abnormality information (including the abnormality occurrence time) from the first terminal device 30a, and the abnormality content specifying unit 130 However, the abnormal content (including abnormal routes) is specified based on the abnormal information. On the other hand, as in S10-10 to S10-14 in FIG. 3, the server communication control unit 120 receives a search request from the second terminal device 30b, and the route search unit 126 searches for a guide route based on the search request. To do.

  Next, the server abnormality processing unit 136 has an elapsed time from the abnormality occurrence time included in the abnormality information (for example, an elapsed time from the abnormality occurrence time to the reception time of the search request) within a predetermined time (for example, 30 minutes). And whether or not the guidance route includes an abnormal route.

  Next, when the elapsed time from the occurrence time of the abnormality is within a predetermined time and the guide route includes an abnormal route, the server output control unit 128 uses only the guide route information in S10-16 of FIG. In addition, abnormality information (including abnormality content and abnormality occurrence time) is also transmitted to the second terminal device 30b.

  Next, in S10-32 and S10-34 of FIG. 3, the terminal output control unit 322 of the second terminal device 30b generates output guide information including the guide route information and abnormality information received from the server 10.

  Thereby, the user of the second terminal device 30b simply inputs a search request using the operation unit 38, and not only the guide route information corresponding to the search request, but also the abnormal information corresponding to the guide route information (that is, the first information Information provided by the user of the one terminal device 30a) can also be obtained.

  In addition, each configuration of the server 10 and the terminal device 30 (including the first terminal device 30a and the second terminal device 30b) of the present embodiment is not limited to FIG. 1 or FIG. That is, at least a part of the configuration of the server 10 may be provided in the terminal device 30, or at least a part of the configuration of the terminal device 30 may be provided in the server 10.

  For example, in the server 10 of the first embodiment, information stored in the server storage unit 14 is stored in the terminal storage unit 34, and a route network information acquisition unit 122 and a route search unit 126 are provided in the terminal device 30. The terminal abnormality processing unit 324 may execute the processing of the server abnormality processing unit 136. In this case, the terminal device 30 can execute the information processing of the first embodiment even when the terminal device 30 is not connected to the network 50.

  For example, in the server 10 of the second embodiment, the information stored in the server storage unit 14 is stored in the terminal storage unit 34, the route network information acquisition unit 122, the usage route information acquisition unit 124, the route search unit 126, The abnormal content specifying unit 130 may be provided in the terminal device 30. In this case, the terminal device 30 can execute the information processing of the second embodiment even when the terminal device 30 is not connected to the network 50.

  Further, the server storage unit 14 may be provided outside the server 10. In this case, the server 10 and the terminal device 30 (including the first terminal device 30a and the second terminal device 30b) are connected to the server storage unit 14 via the network 50.

  At least a part of the information processing system 1 according to the present embodiment may be configured by hardware or software. When configured by software, a program for realizing at least a part of the functions of the information processing system 1 may be stored in a recording medium such as a flexible disk or a CD-ROM, and read and executed by a computer. The recording medium is not limited to a removable medium such as a magnetic disk or an optical disk, but may be a fixed recording medium such as a hard disk device or a memory.

  Further, a program that realizes at least a part of the functions of the information processing system 1 according to the present embodiment may be distributed via a communication line (including wireless communication) such as the Internet. Further, the program may be distributed in a state where the program is encrypted, modulated or compressed, and stored in a recording medium via a wired line such as the Internet or a wireless line.

  In addition, this invention is not limited to embodiment mentioned above, It deform | transforms and implements a component in the range which does not deviate from the summary. Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above-described embodiments. For example, you may delete a some component from all the components shown by embodiment mentioned above. Furthermore, constituent elements over different embodiments may be appropriately combined.

DESCRIPTION OF SYMBOLS 1 Information processing system 10 Server 12 Server control part 120 Server communication control part 122 Path | route network information acquisition part 124 Use route information acquisition part 126 Path | route search part 128 Server output control part 130 Abnormal content specific | specification part 132 Abnormal information verification part 134 Reliability management Unit 136 server abnormality processing unit 14 server storage unit 16 server communication unit 30 terminal device 30a first terminal device 30b second terminal device 32 terminal control unit 320 terminal communication control unit 322 terminal output control unit 324 terminal abnormality processing unit 326 abnormality content specification 328 Usage route information acquisition unit 34 Terminal storage unit 36 Terminal communication unit 38 Operation unit 40 Location information acquisition unit 42 Display unit 50 Network

Claims (19)

An information processing system comprising a server and a terminal device connected to the server via a network,
Usage route information acquisition means for acquiring usage route information indicating the usage route of the user;
When an abnormality notification indicating that an abnormality has occurred in the traffic state on the usage route is generated, an abnormality content specifying means for specifying an abnormality content in the usage route based on the usage route information;
An information processing system comprising: an abnormality processing unit that executes processing according to the abnormality content. The abnormality processing means generates abnormality information including abnormality occurrence time or abnormality location,
The information processing system according to claim 1, wherein the abnormality content identification unit identifies the abnormality content based on the abnormality occurrence time or the abnormality location and the usage route information. Operation means for accepting a search request including at least a departure place and a destination;
A route search means for searching for a guide route from the departure place to the destination and generating guide route information indicating the guide route;
Output control means for generating guide information for output corresponding to the guide route information;
Display means for displaying the output guide information,
The information processing system according to claim 1, wherein the output guide information includes abnormality notification generation instruction information that instructs generation of the abnormality notification. Storage means for storing user information including the use route information associated with a user ID (Identification) for identifying a user;
Operating means for receiving the user ID,
The information processing system according to claim 1, wherein the usage route information acquisition unit acquires usage route information corresponding to the user ID from the user information. The user information includes the usage route information associated with the user ID and time,
The abnormality processing means generates abnormality information including an abnormality occurrence time,
The information processing system according to claim 4, wherein the usage route information acquisition unit acquires usage route information corresponding to the user ID and the abnormality occurrence time from the user information. Storage means for storing user information including the use route information and a user address associated with a user ID (Identification) for identifying a user;
An anomaly information verification means for determining a destination of the anomaly information based on the user information; and
The information processing system according to claim 1, wherein the abnormality processing unit generates abnormality information including the user ID. Operation means for accepting a search request including at least a departure place and a destination;
A route search means for searching for a guide route from the departure place to the destination and generating guide route information indicating the guide route;
Output control means for generating guide information for output corresponding to the guide route information,
The abnormality processing means generates abnormality information including an abnormality occurrence time and an abnormal route,
The output control means generates the output guide information further including the abnormality information when the elapsed time from the abnormality occurrence time is within a predetermined time and the guide route includes the abnormal route. The information processing system according to claim 1 to 6. Route network information acquisition means for acquiring route network information of the traffic network,
The information processing system according to claim 1, wherein the abnormality processing unit searches for a detour route based on the route network information and the content of the abnormality. Reliability management means for managing reliability information indicating the reliability of the abnormality information;
Anomaly information verification means for verifying the reliability of the anomaly information using the reliability information;
The information processing system according to claim 1, further comprising: an output control unit that generates output guidance information corresponding to the abnormality information when the reliability exceeds a threshold value.   The information processing system according to claim 9, wherein the reliability management unit acquires official information, and manages the reliability information according to whether the official information matches the abnormality information.   The information processing system according to claim 9 or 10, wherein the reliability management unit manages the reliability according to the number of the abnormality information.   The information processing system according to claim 9, wherein the reliability information indicates a reliability for each user ID.   The information processing system according to claim 9, wherein the reliability information indicates a reliability for each abnormality content. An information processing system comprising a server and a terminal device connected to the server via a network,
Usage route information acquisition means for acquiring usage route information indicating the usage route of the user;
When an abnormality notification indicating that an abnormality has occurred in the traffic state on the usage route is generated, an abnormality content specifying means for specifying an abnormality content in the usage route based on the usage route information;
Reliability management means for managing reliability information indicating the reliability of the abnormal content;
An information processing system comprising: Usage route information acquisition means for acquiring usage route information indicating the usage route of the user;
When an abnormality notification indicating that an abnormality has occurred in the traffic state on the usage route is generated, an abnormality content specifying means for specifying an abnormality content in the usage route based on the usage route information;
An information processing apparatus comprising: an abnormality processing unit that executes processing according to the abnormality content. A server that can be connected to a terminal device via a network,
Usage route information acquisition means for acquiring usage route information indicating the usage route of the user;
When an abnormality notification indicating that an abnormality has occurred in the traffic state on the usage route is generated, an abnormality content specifying means for specifying an abnormality content in the usage route based on the usage route information;
An abnormality processing means for executing processing according to the abnormality content. A terminal device that can be connected to a server via a network,
Usage route information acquisition means for acquiring usage route information indicating the usage route of the user;
When an abnormality notification indicating that an abnormality has occurred in the traffic state on the usage route is generated, an abnormality content specifying means for specifying an abnormality content in the usage route based on the usage route information;
An abnormality processing means for executing processing according to the abnormality content. Obtaining usage route information indicating the usage route of the user;
Identifying an abnormality content in the usage route based on the usage route information when an abnormality notification is generated indicating that an abnormality has occurred in the traffic state on the usage route;
And a step of executing a process according to the abnormal content. Obtaining usage route information indicating the usage route of the user;
Identifying an abnormality content in the usage route based on the usage route information when an abnormality notification is generated indicating that an abnormality has occurred in the traffic state on the usage route;
A computer program for causing a computer to execute a process according to the abnormality content.

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