JP2013149190A - Guide service management server apparatus, guide service management method, guide service management program, and guide service mediation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable proper guide at any time according to a use language and a guide area.SOLUTION: A bot participation processing unit 11 makes a bot participate in an SNS(Social Networking Service). A navigator recruitment processing unit 12 recruits navigators enabling guide of a prescribed area using a prescribed language, and establishes friendship on the SNS between the bot and the navigators having applied. A control unit 110 acquires a guide requirement having been posted on the SNS from a user having the friendship with the bot on the SNS through a communication I/F 102. A guide request processing unit 14 posts a message for navigator according to the guide requirement to the SNS through the bot, and then mediates the guide requirement to the navigators and requests guide to the navigators having been recruited and collected.

Description

  The present invention belongs to the field of telecommunications technology, and relates to an apparatus, a method, a program, and a system that allow a foreign tourist, for example, to provide guidance services such as route guidance appropriately through a network.

  Tourists who visit tourist spots are often unfamiliar with the land. For this reason, various inventions for improving the convenience for tourists have been made. For example, in Patent Document 1 described later, an operator terminal used by an appropriate guide is determined based on position information from a caller terminal used by a traveler, and bidirectional communication between the caller terminal and the operator terminal is possible. Thus, a technology for providing a tourist information service is disclosed. Further, Patent Document 2 described later discloses an invention relating to a tourist information guide device that allows tourists to obtain tourist information in their native language.

JP 2005-005938 A JP 2006-072642 A

  By the way, when a foreigner unfamiliar with Japanese wants to ask for directions in his native language or English, for example, he / she usually does not know who to ask for guidance. Even if the foreigner knows a Japanese who is fluent in the native language of the foreigner and can contact the Japanese, the location (area) where the foreigner is located I don't necessarily know. Thus, as in the invention described in Patent Document 1 described above, it is conceivable to use a sightseeing guide system according to the current position of the user.

  However, in the case of the invention described in Patent Document 1, it is necessary to prepare an operator for each language area and make it stand by, which is too expensive and is not realistic. In addition, when the invention described in Patent Document 2 is applied to a very limited sightseeing spot, a certain effect can be expected, but detailed route guidance cannot be performed. Japan is aiming to become a tourism-oriented country, and it is an important issue for foreigners who visit Japan to provide information services that can be used anytime, anywhere. This is true not only in Japan but also in other countries that want to accept many foreign tourists.

  In view of the above, it is an object to enable appropriate guidance at any time according to the language used and the guidance area.

In order to solve the above-described problem, a guidance service management server device according to the first aspect of the present invention provides:
Participation processing means for joining a virtual participant having preset attribute information including at least a language used and a guidance area to SNS (Social Networking Service) on the network;
Through the virtual participants, recruiting guides capable of guiding the guidance area in the language used, and guide recruitment means for establishing a relationship on the SNS with the guides who have applied;
Through the virtual participant, a guidance request that can specify the language used and the current location is acquired from the guideee who has established a relationship on the SNS with the virtual participant. A guidance request acquisition means,
Guidance request means for mediating the guidance request by posting a message for the guidance in response to the guidance request to the SNS through the virtual participant, and requesting guidance for the gathered recruiters It is characterized by including these.

  According to the guidance service management server device of the first aspect of the present invention, first, the participation processing means selects a virtual participant (bot) having preset attribute information including at least the language used and the guidance area. Participate in a predetermined SNS. Then, through the virtual participants, the guide recruitment means recruits guides capable of guiding the guide area in the language used, and the relationship (friends) on the SNS with the guide guide who has applied. Relationship). Thereby, it is possible to refer to postings between the guide who has established the relationship on the SNS and the virtual participant. In this case, a guide who has established a friendship with a virtual participant has the same meaning as having registered the guide with the guide service management server device.

  Thereafter, through the virtual participant, the guidance request acquisition means is posted on the SNS from the guided person who has established a relationship (friend relationship) on the SNS with the virtual participant. Get a guidance request that can specify the language and current location of the person being guided. Here, the guided person who has established the relationship (friend relationship) on the SNS with the virtual participant has the same meaning as performing user registration with the guidance service management server device. . The guidance request means posts a message for the guide according to the acquired guidance request to the SNS through the virtual participant, and requests guidance from the guide gathered through the guide recruitment means. To do.

  As a result, (1) free of charge by region by language, recruitment of paid guides, (2) acceptance of guide requests from guides, (3) guides to guides in response to guide requests from guides All requests for guidance can be made through SNS. In addition, there is no need to always have a fixed guide waiting, and it is possible to construct a system that can provide a guide service appropriately at any time according to the language used and the guide area.

  In addition, SNS means the online community formed on the Internet imitating the human relationship in the real world. There are various SNSs, such as “mixi (registered trademark)” operated by Mixi Co., Ltd. and “Facebook (registered trademark)” operated by Facebook, Inc., and are widely used.

  According to the present invention, it is possible to provide an appropriate guidance service at any time according to the language used and the guidance area without incurring high costs or constructing a large-scale system.

It is a figure for demonstrating the outline | summary of the guidance service mediation system of embodiment. It is a figure for demonstrating the navigator terminal device 2 and the user terminal device 3. FIG. It is a block diagram for demonstrating the structural example of the guidance service management server apparatus 1. FIG. 4 is a diagram for explaining an example of data stored in a user information file 130. FIG. It is a figure for demonstrating the example of the data stored in character DB143. It is a figure for demonstrating the example of the data stored in the navigator information file. It is a flowchart for demonstrating the navigator recruitment registration process performed in the guidance service management server apparatus 1. FIG. 5 is a flowchart for explaining guidance request processing performed in a user terminal device 3; It is a flowchart for demonstrating the navigator mediation process performed in the guidance service management server apparatus 1. FIG. It is a flowchart following FIG. 4 is a flowchart for explaining guidance request reception processing performed in a navigator terminal device 2.

  Hereinafter, an embodiment of the apparatus, method, program, and system of the present invention will be described with reference to the drawings. The present invention can be implemented in the same way in various countries around the world, but in the following, for the sake of simplicity of explanation, the explanation will be made by taking an example of implementation in Japan for foreign tourists who came to Japan. To do.

[System overview and device configuration example]
FIG. 1 is a diagram for explaining the outline of a guidance service mediation system to which an embodiment of the system of the present invention is applied. A guidance service management server device (hereinafter simply referred to as a server device) 1 designates a virtual participant (hereinafter referred to as a bot) having predetermined attribute information as a predetermined SNS (Social Networking Service). Through the relevant bot, recruiting guides (hereinafter referred to as navigators) and guides responding to guidance requests from foreign tourists (hereinafter referred to as users) who are guides Intermediary.

  Specifically, as shown in FIG. 1, SNS-A and SNS-B, the server apparatus 1 provides predetermined attribute information to a predetermined SNS as indicated by a double line block. Join the bot you have. In FIG. 1, the Chinese bots C 1 and C 2 and the English bot E 1 show a part of the bots that the server device 1 participates in SNS-A and SNS-B.

  The Chinese bot C1 recruits navigators that can guide the inside of Tokyo in Chinese, and acts as an intermediary for navigable navigators to users who request guidance in Tokyo in Chinese. In FIG. 1, the navigators AC11, AC12,... Are based on attribute information including friend conditions such as “person who can guide in Tokyo in Chinese” disclosed by Bot-C1 for Chinese. The navigator has established a friendship with the Chinese bot C1. That is, in SNS-A, when other participants (participants other than the bot) establish a friendship with the Chinese bot C1, the server device 1 in which the Chinese bot C1 is participating in the SNS. This means that the other participant is registered as a navigator. In other words, the navigators AC11, AC12,... Are SNS-A participants registered as navigators for the server device 1 through the Chinese bot C1.

  Chinese users UC11 and UC12 are Chinese users. The Chinese users UC11, UC12,... Are, for example, rented SNS-A accounts that have established friendships with the Chinese bot C1 in advance in SNS-A as one of services such as travel agencies. Is. That is, the Chinese users UC11, UC12,..., Who have been lent in advance with an SNS-A account that has established a friendship with the Chinese bot C1 in SNS-A, have the Chinese bot C1 participate in the SNS. A user who is registered with the server device 1. The Chinese users UC11, UC12,... Can request a Chinese navigator for the Chinese bot C1.

  Similarly, the Chinese bot C2 recruits navigators that can guide the Kyoto prefecture in Chinese and plays a role of mediating the navigator that can guide the user who requests guidance in Kyoto in Chinese. In FIG. 1, navigators AC21, AC22,... Are based on attribute information including a friend condition “person who can guide in Kyoto Prefecture in Chinese” disclosed by Bot-C2 for Chinese to SNS-A. The navigator has established a friendship with the Chinese bot C2. That is, the navigators AC21, AC22,... Are SNS-A participants registered in the navigator for the server apparatus 1 through the Chinese bot C2.

  Chinese users UC21 and UC22 are users who use Chinese. Chinese users UC21, UC22,... Are given an SNS-A account that has previously established a friendship with Chinese bot C2 in SNS-A as one of the services of a travel agency, for example. It is. That is, the Chinese users UC21, UC22,... Are those who have been registered as users with the server device 1 that has the Chinese bot C2 participating in the SNS. Then, the Chinese users UC21, UC22,... Can request a Chinese navigator for the Chinese bot C2.

  Similarly, the English bot E1 recruits navigators that can guide the inside of Tokyo in English and plays a role of mediating the navigator that can guide the users who request the guidance in Tokyo in English. In FIG. 1, navigators AE11, AE12,... Are used for English according to attribute information including a friend condition “person who can guide in Tokyo in English” disclosed to SNS-A by bot E1 for English. The navigator has established a friendship with bot E1. That is, the navigators AE11, AE12,... Are SNS-A participants registered in the navigator for the server apparatus 1 through the English bot E1.

  The English users UE11 and UE12 are users who use English. The English users UE11, UE12,... Are provided with an SNS-A account in which a friendship with the English bot E1 is established in advance in SNS-A as one of services such as a travel agency. . That is, the English users UE11, UE12,... Are persons who are registered as users with respect to the server device 1 in which the English bot E1 is participating in the SNS. The English users UE11, UE12,... Can request an English navigator for the English bot E1.

  In FIG. 1, navigators BC11, BC12,..., Navigators BC21, BC22,..., Navigators BE11, BE12, are similar to the above, and Chinese bots C1, C2,. The navigator recruited in SNS-B is shown. In other words, the navigator BC11, BC12,..., The navigator BC21, BC22,..., The navigator BE11, BE12... Are connected to the server apparatus 1 through the Chinese bots C1, C2,. You are a registered SNS-B participant. That is, Chinese bots C1, C2,..., English bots E1,... Participate in various SNSs and recruit navigators that meet friendship conditions that are defined mainly by language and region (wide call Collect).

  In FIG. 1, only three bots are shown for each of SNS-A and SNS-B. However, each SNS can have various bots having the same corresponding language but different corresponding regions, and various bots having different corresponding languages even in the same corresponding region.

  In FIG. 1, the Chinese user UC11 logs in to the SNS-A using the loaned account, and posts a guidance request that can specify the language and current position to the SNS-A. Assume that Bot C1 requests (requests) guidance for a certain place in Tokyo in Chinese. In response to a guidance request from the Chinese user UC11, the Chinese bot C1 posts to the SNS-A and SNS-B that it is searching for a navigator capable of guiding somewhere in Tokyo. As a result, the Chinese bot C1 mediates the guidance request from the user to the navigator having a friendship, and requests guidance from each navigator. Then, it is assumed that the navigator AC11, a participant of SNS-A, has responded to the bot C1 for Chinese by posting to SNS-A that it can respond to the guidance request of the Chinese user UC11. . In this case, the Chinese bot C1 mediates the navigator AC11 to the Chinese user UC11 as the guidance request source.

  In this embodiment, when the guidance requesting user and the navigator that provides guidance are participants of the same SNS, the P2P (Peer to Peer) technology provided by the SNS is applied free of charge. Provide guidance service by voice call using voice call service. For this reason, the Chinese bot C1 notifies the navigator AC11 by posting an account lent to the Chinese user UC11 of the guidance request source to the SNS-A, and the voice call between the Chinese user UC11 and the navigator AC11. Mediate means.

  The posting in this case uses a so-called direct message function provided by SNS-A to post a message including an account lent to the Chinese user UC11 at a predetermined posting location for the navigator AC11. The direct message function in SNS is a function for posting message information to a posting location assigned to a target destination. By using this direct message function, in this example, only the poster (bot) and the posting destination (navigator AC11) to which the posting location is assigned can refer to the posted message.

  The navigator AC11 dials the Chinese user UC11 using the free voice call service available in SNS-A using the posted guidance requester account as indicated by the dotted arrow in FIG. Connect the telephone line. Then, a voice guidance service (road guidance) is performed. In this way, a voice guidance service by the navigator AC11 is provided to the Chinese user UC11.

  In addition, in FIG. 1, by logging in to SNS-A using an account loaned by Chinese user UC12 and posting to SNS-A, the Chinese bot C1 has a location in Tokyo in Chinese. Suppose you want to request guidance. In response to a guidance request from the Chinese user UC12, the Chinese bot C1 posts to SNS-A and SNS-B that it is searching for a navigator capable of providing guidance in some places in Tokyo. As a result, the Chinese bot C1 mediates the guidance request to a navigator who is in a friendship relationship and requests guidance from each navigator. Then, it is assumed that the navigator BC12, a participant of SNS-B, has responded to the bot C1 for Chinese by posting to SNS-B that it can respond to the guidance request of the Chinese user UC12. . In this case, the Chinese bot C1 mediates the navigator BC12 to the Chinese user UC11 as the guidance request source.

  In this embodiment, if the user requesting guidance and the navigator providing guidance are participants of different SNS, there is no charge between terminal devices installed with software for using the free voice call service. Use a service that enables voice calls. The free voice call service is also an application of P2P technology, and is basically the same as the free voice call service provided in SNS-A. However, it can be used even if not participating in the same SNS.

  For this reason, as will be described later, software for using the free voice call service is installed in the navigator terminal device used by the navigator and the user terminal device used by the user to use the free voice call service. It is assumed that a free voice call ID is assigned. In this case, the Chinese bot C1 posts to the SNS-B a free voice call ID used in the free voice call software installed in the user terminal device used by the Chinese user UC11 who is the guidance requester. The notification is sent to the navigator BC12 and the voice call means between the Chinese user UC12 and the navigator BC12 is mediated.

  The posting in this case also posts a message including the free voice call ID of the Chinese user UC12 to a predetermined posting location for the navigator BC12 using a so-called direct message function provided by SNS-B. Then, as shown by the dotted arrow in FIG. 1, the navigator BC12 dials the Chinese user UC12 and connects the telephone line using the free voice call software, and performs voice route guidance. In this case, the guidance terminal device used by the navigator BC12 and the user terminal device used by the Chinese user UC12 are logged in to the free voice call service through software for using the free voice call service, and the call line is not connected. It is assumed that it can be connected. In this way, a guidance service by the navigator BC12 is provided to the Chinese user UC12.

  As described above, the server apparatus 1 can link the navigator and the user on a predetermined SNS, and can link the navigator and the user beyond the SNS. Each navigator uses his / her own terminal device, and each user uses, for example, a portable terminal device borrowed from a travel agency or the like to perform postings or refer to postings on a predetermined SNS, or to provide guidance. Providing services and receiving guidance services. Below, the structural example of the navigator terminal device 2 which a navigator uses, and the user terminal device 3 which a user uses, and the structural example of the server apparatus 1 are demonstrated.

  As described above, in this embodiment, when a user who is a foreign traveler makes a post to SNS-A, bots C1, C2,..., E1,. An environment for requesting guidance is prepared. In this case, the bot is specified according to the language (language used) mainly used by the user and the guidance area, and an account having a friendship with the bot is lent to the user. That is, an account having a friendship with the Chinese bot C1 is lent to a user in the guidance area in the vicinity of Tokyo, which mainly uses Chinese. In addition, an account having a friendship with the Chinese bot C2 is lent to a user who mainly uses Chinese in the vicinity of Kyoto as a guide area.

  And some users may visit different areas such as sightseeing in Kyoto after sightseeing in Tokyo. In such a case, an introduction of a bot in charge of another target guidance area is received through a bot in a friendship relationship, and a friendship is established with the bot in charge of the target guidance area. Thereby, the navigator can request the target guidance area through the bot in charge of the target guidance area where the friendship is newly established. That is, the Chinese bot C1 whose guidance area is near Tokyo is requested to introduce a bot whose guidance area is near Kyoto, and the Chinese bot C2 whose guidance area is near Kyoto is introduced. Then, a new friendship can be established with the Chinese bot C2 and a navigator capable of guiding the vicinity of Kyoto can be requested to the Chinese bot C2. In this way, other bots can be introduced through the bot.

[Configuration Example of Navigator Terminal Device 2 and User Terminal Device 3]
FIG. 2 is a diagram for explaining the navigator terminal device (guide person terminal device) 2 and the user terminal device (guided person terminal device) 3. 2, navigator terminal devices 2 (1), 2 (2),... Are used by navigators AC11, AC12,... That have established friendships with the Chinese bot C1. Further, the user terminal devices 3 (1), 3 (2),... Are used by Chinese users UC11, UC12,.

  The navigator terminal devices 2 (1), 2 (2),... Have the same basic configuration. Therefore, in the following description, the navigator terminal devices 2 (1), 2 (2),... Are collectively referred to as navigator terminal device 2 unless otherwise indicated. In addition, navigator terminal devices used by other navigators that establish friendships with other bots are also configured similarly to navigator terminal devices 2 (1), 2 (2),. In addition, each of the user terminal devices 3 (1), 3 (2),... Has the same basic configuration. Therefore, in the following description, the user terminal devices 3 (1), 3 (2),... Are collectively referred to as the user terminal device 3 unless otherwise specified. Further, user terminal devices used by other users who are friends with other bots are also configured in the same manner as the user terminal devices 3 (1), 3 (2),.

  As the navigator terminal device 2, various terminal devices having a communication function such as a personal computer, a tablet-type terminal device, and a high-function mobile phone terminal called a smartphone can be used. The navigator terminal device 2 has eight basic functions as shown in the block diagram of the basic configuration on the upper end side in FIG. The communication I / F 21 converts a signal received through the Internet 4 or the like into data that can be processed by the own device and takes it in. In addition, the communication I / F 21 converts various data for transmission into a signal conforming to the protocol and transmits the signal to a network such as the Internet. The control unit 22 controls each unit of the navigator terminal device 2 and is configured by connecting a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory) through a CPU bus (not shown). Computer device.

  In this embodiment, the storage device 23 is a hard disk drive (hereinafter abbreviated as HDD). The recording device 23 includes a hard disk as a recording medium, and performs writing / recording holding / reading / deleting various application programs and data obtained by various processes to the hard disk. The recording device 23 is also installed with software for using the above-described free voice call service. The operation unit 24 includes a keyboard, a mouse (pointing device), and the like, receives an operation input from the user, and supplies the received information to the control unit 22. Under the control of the control unit 22, the display processing unit 25 forms video signals for forming various display images to be displayed on the display unit 26 described later, and supplies this to the display unit 26. The display unit 26 receives the video signal supplied from the display processing unit 25 and displays an image corresponding to the video signal on its own display screen.

  The posting processing unit 27 performs processing for posting various messages to the logged-in SNS-A through the communication I / F 21 under the control of the control unit 22. Under the control of the control unit 22, the call processing unit 28 decodes voice data from the other party received through the communication I / F 21, converts it into a voice signal, and supplies this to a speaker 28R as a receiver. In addition, the call processing unit 28 converts the navigator's voice collected by the microphone 28 </ b> S as a transmitter into voice data, and transmits the voice data to the other party through the communication I / F 21.

  The navigator terminal device 2 having such a configuration establishes a friendship with a predetermined bot through the SNS in response to an instruction from the navigator, and receives a request for guidance through the guidance request being mediated through the bot. Then, when the navigator can provide guidance in response to the guidance request received through the mediation, a notice that guidance is possible is posted in accordance with an instruction from the navigator. Then, the navigator terminal device 2 uses the free voice call service in response to a request (request) through the bot so that the navigator can provide guidance to the user who requested the guidance by voice.

  On the other hand, since the user terminal device 3 is carried and used, various portable terminal devices having a communication function such as a high-performance mobile phone terminal called a tablet terminal device or a smartphone are used. be able to. In this embodiment, the user terminal device 3 is, for example, a high function mobile phone terminal. In the case of this example, the user terminal device 3 is lent to a user from, for example, a travel agency. The user terminal device 3 lent to the user is set and used so that the language mainly used by the user is used. Of course, it is also possible to register and use necessary information and software provided to a high-function mobile phone terminal that a user brings in from his country or purchases in Japan.

  The user terminal device 3 has nine basic functions as shown in the block diagram of the basic configuration on the lower end side in FIG. The wireless communication unit 31 converts a signal received through the Internet 4 or the like (including a mobile phone network) into data that can be processed by the own device. In addition, the wireless communication unit 31 converts various data for transmission into a signal conforming to the protocol and transmits the signal to a network such as the Internet. The control unit 32 controls each unit of the user terminal device 3 and is a computer device configured by connecting a CPU, a ROM, and a RAM through a CPU bus (not shown).

  In this embodiment, the storage device 33 includes a nonvolatile memory as a recording medium. The recording device 33 performs writing / recording holding / reading / deleting various application programs and data obtained by various processes to / from the nonvolatile memory. The recording device 33 is also installed with software for using the above-described free voice call service.

  The operation unit 34 includes a touch panel affixed to a display screen, which will be described later, a hardware key provided on the user terminal device 3, and the like. The operation unit 34 receives an operation input from the user and supplies the received information to the control unit 32. Under the control of the control unit 32, the display processing unit 35 forms video signals for forming various display images to be displayed on the display unit 36 described later, and supplies this to the display unit 36. The display unit 36 receives the video signal supplied from the display processing unit 35 and displays an image corresponding to the video signal on its own display screen. The GPS unit 37a and the GPS antenna 37b are for measuring the current position of the own device.

  The posting processing unit 38 performs processing for posting various messages to the logged-in SNS through the wireless communication unit 31 under the control of the control unit 32. Under the control of the control unit 32, the call processing unit 39 decodes voice data from the other party received through the wireless communication unit 31, converts it into a voice signal, and supplies this to a speaker 39R as a receiver. In addition, the call processing unit 39 converts the user's voice collected by the microphone 39 </ b> S as a transmitter into voice data, and transmits the voice data to the other party through the wireless communication unit 31.

  The user terminal device 3 having such a configuration is provided with an account that has previously established a friendship with a predetermined bot, and this is set in the recording device 33. And the user terminal device 3 requests | requires guidance with respect to the bot in a friend relationship by posting a guidance request | requirement to SNS according to the instruction | indication from a user. As will be described in detail later, in response to an access from the navigator specified by the bot, a free voice call service is used so that the navigator can receive the voice guidance service.

[Configuration Example of Guidance Service Management Server 1]
Next, a configuration example of the server device 1 will be described. FIG. 3 is a block diagram for explaining a configuration example of the server apparatus 1. As illustrated in FIG. 3, the server device 1 includes a connection terminal 101, a communication I / F 102, a control unit 110, a recording device 120, and a user information file 130. The server device 1 includes a multilingual dictionary DB 141, a map DB 142, a character DB 143, and a scenario DB 144. Here, the term “DB” is an abbreviation for database. The server device 1 further includes a bot participation processing unit 11, a navigator recruitment processing unit 12, a navigator information file 13, a guidance request processing unit 14, and a billing processing unit 15.

  The connection terminal 101 forms a connection end to a network such as the Internet. The communication I / F 102 converts a signal received through the Internet 4 or the like into data that can be processed by the own device, and takes it in. Further, the communication I / F 102 converts various data for transmission into a signal conforming to the protocol and transmits the signal to the Internet or the like. The control unit 110 controls each unit of the server device 1 and is a computer device configured by connecting a CPU 111, a ROM 112, and a RAM 113 through a CPU bus 114 as shown in FIG. The storage device 120 includes a hard disk as a recording medium, and is a hard disk drive (HDD) that performs writing / recording holding / reading / deleting various application programs and data obtained by various processes.

  The user information file 130 is created in a large-capacity recording medium such as a hard disk, for example, and stores and holds information related to a user who borrows the user terminal device 3 from a travel agency or the like. Registration of information in the user information file 130 is performed when the user terminal device 3 is loaned to the user. FIG. 4 is a diagram for explaining an example of data stored in the user information file 130. In this embodiment, the user information file 130 stores and holds the information shown in FIG. 4 for each user.

  In FIG. 4, an SNS account is for participating in a predetermined SNS already acquired by a travel agency or the like, and has a friendship relationship with a predetermined bot, that is, a predetermined bot is assigned to the SNS. The user registration is performed for the server apparatus 1 that participates. The user name is the name of the user to whom the SNS account is lent, and the language type indicates the type (type) of the language mainly used by the user.

  The mobile phone number is a mobile phone number assigned to the user terminal device (high function mobile phone terminal) 3 borrowed by the user. The free call ID is identification information for a free voice call service acquired in advance to use the free voice call service between the terminal devices in which the predetermined software is installed. As other information, for example, settlement information (credit card number or the like) such as a usage fee for a borrowed user terminal device 3 or a usage fee when using a paid guide service described later is stored and held.

  The multilingual dictionary DB 141 stores, for example, language information (dictionary information) of various languages for translating messages of various languages posted on the SNS. In this embodiment, the map DB 142 stores and holds at least detailed map information in Japan, and multilingual map information in which map notes such as place names are expressed in multiple languages. Further, in the map DB 142, for example, an image such as a satellite photograph or an image taken from a road is stored and held in association with the latitude and longitude as in the map.

  The character DB 143 stores and holds predetermined attribute information (information related to personality (character)) regarding the bots to participate in each SNS. FIG. 5 is a diagram for explaining an example of data stored in the character DB 143. As shown in FIG. 5, in the character DB 143, for each bot indicated by a Chinese bot C1, a Chinese bot C2,..., An English bot E1,. Attribute information such as information specifying the SNS to which the bot participates, profile, friend condition, and the like are registered. The profile is information such as name, gender, age, place of birth, place of residence, field of expertise.

  The attribute information shown in FIG. 5 is an example. In this embodiment, the essential attribute information about the bot is information on the language used (navigation language), the guidance area, and the field (leisure facilities, hot springs, shopping, etc.). By including information indicating the field in the attribute information, it is possible for a user who intends to purchase souvenirs to perform a more suitable navigator of a navigator, such as intermediating a detailed navigator at a shopping place.

  The friend condition is condition information for other participants (participants other than the bot) who establish a friendship with the bot. One of the important roles of the bot in this embodiment is to recruit navigators that can guide a predetermined area in a predetermined language. For this reason, the friend condition is that he is fluent in a predetermined language and is familiar with a predetermined area.

  That is, in the case of the example shown in FIG. 5, the Chinese bot C1 is fluent in Chinese and gathers friends (other participants) familiar with the geography of Tokyo to form a navigator community. Note that even if you are familiar with the geography of Tokyo, you do not need to be familiar with all areas of Tokyo, and you may be familiar with some areas of Tokyo. This is the same for other regions. In addition, the Chinese bot C2 is fluent in Chinese and gathers friends (other participants) who are familiar with the geography of Kyoto to form a navigator community. Similarly, the English bot E1 is fluent in English and gathers friends (other participants) who are familiar with the geography of Tokyo to form a navigator community. The Korean bot K1 is fluent in Korean. Gather friends (other participants) who are familiar with the geography of Tokyo to form a navigator community.

  In this way, it is possible to determine what kind of navigator community is formed around the bot according to the friend condition determined (set) in advance for each bot. In other words, the personality (characteristic) of the community to be formed can be determined by friend conditions. Therefore, bots that form various communities can be configured depending on how to set friendship conditions.

  The scenario DB 144 has attribute information set in the character DB 143, and stores and holds scenario information for each of the bots participating in one or more SNSs to have a conversation with other participants in the SNS that participated. The conversation is performed in order for the bot to collect information from other participants or to provide information to other participants. Also, scenario information is prepared for each bot so that a conversation according to the set personality can be performed. Further, in this embodiment, for example, the Chinese bots C1 and C2 are in Chinese, the English bot E1 is in English, and the Korean bot is in Korean so that the conversation can be performed in Korean. A scenario is created in the language.

  As shown in FIG. 5, the bot participation processing unit 11 causes one or more bots set with attribute information to participate in one or more target SNSs. In this case, the preset attribute information shown in FIG. 5 is disclosed (disclosed) on the participating SNS, the bot acquires the identification information (account) in the SNS, and participates in the SNS.

  The navigator recruitment processing unit 12 refers to the attribute information (profile and friend condition) of each bot disclosed to the SNS through one or more bots, and requests from other participants who have requested to become friends. Accept. Further, the navigator recruitment processing unit 12 recruits a navigator by posting a message for recruiting navigators to the participating SNS as necessary. Then, the navigator recruitment processing unit 12 establishes a friendship on the SNS with another participant who has requested to become a friend, thereby setting the other participant as a navigator, and information on the navigator. Record in the information file 13. In this way, the navigator recruitment processing unit 12 realizes a function of recruiting navigators and registering participants who have applied as navigators in the SNS in which the bot has participated.

  The navigator information file 13 is created in a large-capacity recording medium such as a hard disk, for example, and stores information about other participants who have become navigators by establishing friendships with the bot as described above. Registration of information in the navigator information file 13 is performed by the navigator recruitment processing unit 12 as described above. FIG. 6 is a diagram for explaining an example of data stored in the navigator information file 13. In this embodiment, the navigator information file 13 stores and holds information about navigators who have become friends for each bot and each SNS.

  In FIG. 6, the bot type is information for identifying a bot that recruits navigators. The participating SNS is information for identifying the SNS that has recruited the navigator. For each navigator, the navigator account, reward category, guide registration number, name, gender, age, birthplace, residence, guideable area, language level, etc. are stored and held. The navigator account is an account in the SNS of the other participant who has become a navigator by establishing a friendship with a bot (bot).

  The reward category is information indicating whether it is a free navigator or a paid navigator. The guide registration number is a registration number of a paid guide registered in a predetermined administrative organization or the like in the case of a paid navigator. This is because, in the case of a paid guide, only a person registered with a predetermined administrative organization can obtain a reward and perform a guide (guidance). For this reason, in the case of a paid navigator, identity verification is performed, and if it is confirmed that the guide registration number belongs to the person concerned, a friendship with the bot can be established, and it becomes a navigator.

  The name, sex, age, place of birth, and place of residence are information acquired from the profile information of the other participants who have become navigators by establishing friendships. The guideable area is information indicating the guideable area notified from another participant who has become a navigator. The language level or the like is information notified from other participants who have become navigators, and is information that objectively indicates how proficient a predetermined language is.

  In the example shown in FIG. 6, the Chinese bot C1 makes the other participant a navigator in SNS-A by establishing a friendship with another participant whose account is “ccccc ...”. ing. The navigator is a “free” navigator, whose “name” is “XXX”, “male”, “25 years old”, “Beijing”, living in “Tokyo”, “Shinjuku, Shibuya” , Harajuku ”is familiar with the geography, and it is understood that Chinese is a native language among Chinese students.

  In the case of the example shown in FIG. 6, the Chinese bot C1 establishes a friendship with another participant whose account is “dddddd...” In SNS-B. I am a navigator. The navigator is a “paid” navigator, “guide registration number” is “xxxx ...”, “name” is “□□ ○○”, “female”, “35 years old”, “Kanagawa I am known to be from “Tokyo”. In addition, the navigator is familiar with the geography of “Minato Ward, Chiyoda Ward, Shinagawa Ward”, has graduated from the Chinese Department of Foreign Language University, has studied abroad in China, and is a professional Chinese guide. It is grasped.

  Thus, by storing information about navigators in the navigator information file 13, each bot can appropriately manage and grasp how many navigators are collected in each SNS. Can do.

  When there is a guidance request posted to the SNS by a user who has a friendship with the bot, the guidance request processing unit 14 requests guidance (guide) from a plurality of navigators that match the guidance request through the bot. Post a message to SNS. The message is a message for a navigator formed in response to a guidance request from a user, and includes information (a language used and a guidance area) indicating where and in what language the guidance is desired.

  Furthermore, the guidance request processing unit 14 also performs a process of mediating the navigator responding to the navigator message posted to the SNS to the user who requested the guidance. Specifically, the guidance request processing unit 14 uses the direct message function provided by the SNS to post information for making a free voice call to a predetermined storage location on the SNS of the responding navigator. Mediate the navigator to the user requesting guidance.

  In addition, when the user and the navigator participate in the same SNS and the SNS provides a free voice call service, the information for performing the free voice call is the account of the requesting user in the SNS. It is. If the user and the navigator are not participating in the same SNS, or if the SNS does not provide a free voice call service even if they are participating in the same SNS, The information notifies the requesting user's free call ID managed in the user information file 130. Accordingly, the specified navigator can provide guidance to the requesting user in a predetermined language using the free voice call service.

  In addition, when the paid navigator provides the guidance service, the billing processing unit 15 collects a log when the paid navigator provides the requesting user to the requesting user through the navigator terminal device 2. Then, for example, the billing processing unit 15 calculates a fee according to the provision time of the guidance service, and performs a process of transmitting it to the credit company together with necessary information such as the user's credit card number in the user information file 130. .

  The server device 1 having such a configuration recruits navigators for each language and region for each bot, requests posting from a navigator that can be guided according to a guidance request from a user, and guides the navigator that can be guided Process to mediate to the requesting user.

[Processing of Server Device 1, Navigator Terminal Device 2, and User Terminal Device 3]
Next, processing performed in each of the server device 1, the navigator terminal device 2, and the user terminal device 3 having the above-described configuration will be specifically described with reference to flowcharts.

[Navigator recruitment registration process in server device 1]
First, the navigator recruitment registration process performed in the server device 1 will be described. FIG. 7 is a flowchart for explaining the navigator recruitment registration process. The process shown in FIG. 7 is a 1 for the control unit 110 to control the bot participation processing unit 11 and recruit navigators capable of guiding a predetermined area in a predetermined language based on data stored in the character DB 143. After the above bots participate in one or more SNSs, the control unit 110 executes the bots.

  In recent years, many SNSs have released various application program interfaces (APIs) for facilitating participation in their own services from various communication devices and Web pages for the purpose of promoting the use of their own services. Yes. Therefore, the control unit 110 and the bot participation processing unit 11 of the server apparatus 1 use one or more bots having attribute information set in advance in the character DB 143 to one or more SNSs using an API published by each SNS. Let them participate. Thereafter, the process shown in FIG. The processing shown in FIG. 7 is executed for each bot when each bot is logged in at each SNS.

  Then, the control unit 110 controls the navigator recruitment processing unit 12, solicits navigators capable of guiding a predetermined area in a predetermined language through the bots participating in each SNS, and accepts the application (step S101). ). Specifically, in step S101, a request for becoming a friend from another participant who refers to the attribute information (profile information or friend condition) of the bot disclosed to the SNS is accepted. In step S101, when there are few other participants who become friends, a process for posting a message for recruiting navigators to the participating SNS through the bot is also performed.

  And the control part 110 confirms whether there exists a request | requirement of becoming the friend with respect to the said bot in SNS in which the bot has participated (step S102). If it is determined in step S102 that there is no request for the bot to be a friend, the processing from step S101 is repeated. Also, in the determination process in step S102, it is determined that there is a request to be a friend for the bot. In this case, the navigator recruitment processing unit 12 determines whether or not to become a friend by checking the profile information of other participants of the request source and the posted message information (step S103). In step S103, the navigator recruitment processing unit 12 asks the other participants for questions when the information necessary for determining whether or not to become a friend is insufficient. After collecting such information, it is determined whether or not to become a friend in consideration of the information.

  And the control part 110 discriminate | determines whether it decided to become a friend in the process of step S103 (step S104). When it is determined in step S104 that it has been determined that the user is to become a friend, a predetermined process for making the other participant a friend is performed on the SNS, and information on the other participant who has become a friend is obtained. Registration in the navigator information file 13 (step S105). As described with reference to FIG. 6, the information registered in the navigator information file 13 is information acquired from the other participant's profile information or information obtained by asking a question, for example, reward category, guide registration This is information such as number, guideable area, and language level.

  Then, after the process of step S105, or in the determination process of step S104, if it is determined that the friend is determined not to be the friend, the control unit 110 determines that the request to become the friend processed this time is It is determined whether or not it is the last request (step S106). If it is determined in step S106 that the request is not the last request, the processing from step S103 is performed for the request to become the next friend. Further, in the determination process of step S106, when it is determined that the request processed this time is the last request at the present time, the process from step S101 is repeated.

  In this way, the server device 1 executes the process shown in FIG. 7 for each bot that participates in each SNS, and recruits navigators for each bot. As a result, navigators can be collected by language and region. The collected navigators can manage the navigator for each bot because the friendship between the corresponding bot and the SNS is established. That is, since each bot recruits navigators that can guide a predetermined area in a predetermined language, it is possible to collect navigators for each language-specific area and manage them on the SNS.

[Guidance request processing of user terminal device 3]
Next, the guidance request process of the user terminal device 3 will be described. FIG. 8 is a flowchart for explaining the guidance request process. When the control unit 32 of the user terminal device 3 receives a predetermined operation input for performing the guidance request process through the operation unit 34, the control unit 32 performs the process illustrated in FIG. The predetermined operation input is, for example, for selecting an icon or menu item associated with the process. It is assumed that an application program for executing the processing of the flowchart shown in FIG. 8 is prepared in advance in the recording device 33 of the user terminal device 3.

  And the control part 32 logs in to predetermined SNS using the account for predetermined SNS lent to the user of an own machine (Step S201). In this embodiment, the SNS account is registered in the storage device 33 of the user terminal device 3. In addition, a password corresponding to each account is provided to the user in advance, and by inputting this password, it is possible to log in to a predetermined SNS using the SNS account.

  Then, the control part 32 acquires the present position of an own machine through the GPS part 37a (step S202). And the control part 32 controls the display process part 35, displays a predetermined message input screen on the display part 36, and receives the input of the message from a user (step S203). In step S203, a message requesting information such as “I don't know how to get to the station”. Please tell me. “I do n’t know the location of the restaurant. It is input according to the language used.

  In addition, the predetermined message input screen is provided with an “OK” button that is selected when the message input is completed and an “Exit” button that is selected when the guidance request process is terminated. For this reason, the control part 32 receives the confirmation input through those operation buttons through the operation part 34 (step S204). Then, the control unit 32 determines whether or not the “OK” button has been operated (step S205), and when determining that the “OK” button has not been operated, determines whether or not the “Exit” button has been operated. A determination is made (step S206).

  If it is determined in step S206 that the “Exit” button has not been operated, the processing from step S203 is repeated to continue accepting operation input for a predetermined message input screen. If it is determined in the determination process in step S206 that the “Exit” button has been operated, the process proceeds to step S213 to log out from the predetermined SNS that has logged in (step S213), and the process shown in FIG. 8 ends.

  In step S205, it is determined that the “OK” button has been operated. In this case, the control unit 32 controls the posting processing unit 38 to form a guidance request including the current position acquired in step S202 and the message information received in step S203, and this is transmitted through the wireless communication unit 31. Post to SNS (step S207). Thereby, a predetermined bot participating in the SNS having a friendship can refer to the posting.

  Thereafter, the control unit 32 acquires a post from a predetermined bot posted to the SNS, and displays it on the display unit 36 through the display processing unit 35 (step S208). In this step S208, for example, a post message from a predetermined bot such as “Looking for navigator. Please wait for a while.” Or “Navigator found. Please wait for contact from navigator.” Is displayed. Is done. For example, when a navigator is not found, a message such as “A navigator that can be supported is not found. I will guide you with a map and an image near the current location.” May be provided.

  If a navigator participating in another SNS is found, in step S208, “Navigator is found. Please run the free voice call software and wait for the navigator.” In some cases, a message including contents for instructing to execute the free voice call software and log in to the free voice call service may be displayed. In addition, a message such as "There is a paid navigator. The fee is 1000 yen in 10 minutes. Are you sure you want a paid navigator?" May be posted.

  The posting from the predetermined bot is expressed in the language used by the requesting user. Therefore, the message expressed in Japanese is expressed in the language used by the user.

  For example, it is assumed that a message requesting confirmation of whether or not a paid guide is acceptable is provided from a predetermined bot. In this case, the control unit 32 receives an input of a response message through the operation unit 34, controls the posting processing unit 38 to form a response message, and posts the response message to the SNS through the wireless communication unit 31 (step) S209).

  Thereafter, the control unit 32 provides a free and paid voice guidance service or a map or image guidance service according to information received through the wireless communication unit 31 (step S210). Specifically, in the case of a free and paid voice guidance service, the control unit 32 controls the wireless communication unit 31 and the call processing unit 39 according to the access from the navigator, so as to communicate with the terminal device of the navigator. A telephone line is connected to the terminal so that guidance by voice call can be received. In the case of a map or image guidance service, the control unit 32 acquires a map or image posted from a predetermined bot through the wireless communication unit 31. Then, the acquired map or image is displayed on the display unit 36 through the display processing unit 35 and provided to the user. The user can aim at the destination based on the displayed map or image.

  Then, the control unit 32 receives a predetermined end operation (step S211). The predetermined end operation is an operation of selecting the “Exit” button displayed on the display unit 36 through the operation unit 34 or operating a predetermined hardware key. And the control part 32 discriminate | determines whether completion | finish operation was received (step S212), and when it has discriminate | determined that it has not received, it repeats the process from step S210 and continues provision of guidance service. If it is determined in step S212 that the end operation has been accepted, a predetermined end process such as logging out from the logged-in SNS is executed (step S213), and the process shown in FIG. 8 is ended. When the free voice call service is used, a predetermined process for releasing the call line is also performed in step S213.

  As described above, the user can receive the guidance service by the voice call by the free navigator using the free voice call service or the paid navigator by posting the guidance request to the predetermined SNS using the user terminal device 3. it can. Even when a navigator is not found, it is possible to receive a guidance service using a map, a street image, or the like.

[Navigator Mediation Processing of Server Device 1]
Next, navigator mediation processing performed in the server device 1 will be described. 9 and 10 are flowcharts for explaining the navigator mediation process. The processing shown in FIGS. 9 and 10 is performed by causing one or more bots having predetermined attribute information to participate in one or more SNSs, and executing the navigator recruiting process described with reference to FIG. After a certain amount of navigator is secured, the control unit 110 of the server device 1 executes the navigator.

  First, the control unit 110 controls the communication I / F 102, and posts from users (users registered as users) who are loaned accounts that have friendships with each bot participating in each SNS. Confirm with reference (step S301). And it is discriminate | determined whether there exists a guidance request | requirement from a user (step S302), and when it determines with there being no, the process from step S301 is repeated.

  Also, it is assumed that it is determined that there is a guidance request from the user in the determination process in step S302. In this case, the control unit 110 controls the guidance request processing unit 14, analyzes the guidance request from the user, forms a message for the navigator including information obtained by the analysis, and outputs the message for the guidance request. Post to the SNS through the bot in accordance with (step S303). Specifically, in step S303, the guidance request processing unit 14 specifies the language used by the guidance requesting user. In this embodiment, the language to be used can be identified according to which language the bot that refers to the guidance request is for. This is because, as described above, in this embodiment, it is determined which bot and friend account are lent to the user according to the language used by the user.

  In addition to this, it is possible to refer to the stored data of the user information file 130 according to the account lent to the user who has posted the guidance request, and to specify the language used by the language type of the user. Further, as described above, since the user terminal device 3 is a high-function mobile phone terminal called a smartphone or the like, information indicating the language used in the user terminal device 3 is included in the guidance request from the user. By doing so, it is possible to specify the language used by the user who requested the guidance based on the information.

  In addition, the guidance request processing unit 14 extracts information indicating the current position included in the guidance request posted by the user. As a result, the language used and the guidance area are identified, and by confirming the friend condition of the character DB 143, it is possible to identify through which bot the guidance request from the user is mediated. Then, for example, the guidance request processing unit 14 forms a navigator message (message for requesting guidance) including a language used, a current position, and a message from the user, and posts the message to the SNS through the identified bot. Thereby, a navigator who has a friendship with the bot that made the posting can refer to the message for the navigator.

  Then, the control unit 110 refers to a post from the navigator that has established a friendship with the bot through the bot that posted the navigator message (step S304). The control unit 110 determines whether or not there is a post notifying that guidance from the navigator who has established a friendship with the bot is possible (step S305). When it is determined that there is no post, the time is up. It is determined whether or not (step S306). The determination process in step S306 is not shown in FIG. 3, but the time control unit provided in the server device 1 measures the time from the posting in step S303, and from the navigator even after waiting for a predetermined time (for example, 3 minutes). If there is no posting indicating that it is possible to guide, it is determined that the time is up.

  In step S306, when it is determined that the time is not yet up, a message indicating that the response is waiting from the navigator is formed, and this is referred to the guidance request to be processed in step S301. Through the SNS (step S307). The post can be referred to through the user terminal device 3 by the user of the guidance requester who has established a friendship with the bot. After the process of step S307, the control unit 110 repeats the process from step S304 and waits for a post (response) from the navigator to the navigator message.

  If it is determined in step S306 that the time is up, there is no navigator that can be handled at this time, and the process proceeds to step S308 shown in FIG. In this case, the control unit 110 does not find the navigator through the bot referring to the guidance request to be processed, and makes a posting to the SNS that introduces the guidance using the map or the street image or the information center (step S308). ). The posting is made through a bot that refers to the guidance request currently being processed in step S301. As a result, the posting can be referred to through the user terminal device 3 by the user of the guidance requester who has established a friendship with the bot. Thereafter, the control unit 110 introduces a road guide or information center using a map or a street image stored in the map DB 142 (step S309), and repeats the processing from step S301 shown in FIG.

  Also, in step S305, it is determined that there is a post indicating that guidance from the navigator who has established a friendship with the bot that has posted the guidance request for navigator is possible. In this case, control unit 110 determines whether or not the navigator that has posted that guidance is possible is a free navigator (step S310). The determination can be performed based on the reward category for the navigator in the navigator information file 13.

  When it is determined in the determination process of step S310 that the navigator that has posted that guidance is possible is a free navigator, the control unit 110 controls the guidance request processing unit 14 to display the free navigator as a bot. The process of mediating to the user of the guidance request source is performed (step S311). In step S311, the control unit 110 controls the guidance request processing unit 14 to include identification information for a free voice call of the guidance request source for the free navigator that has posted that guidance is possible. Post a message to the SNS. As a result, by requesting the free requesting navigator who has posted that the guidance is possible to the guidance requesting user to actually provide guidance, the guidance requesting user is notified. You can mediate a free navigator.

  The posting in step S311 is made through a bot that has established a friendship with the free navigator that has posted that guidance is possible. In this case, the posting is made using the direct message function described above. The This is because it includes identification information for a free voice call of the guidance requester. In addition, the identification information for the free voice call of the guidance requester is the user's account if the guidance requesting user and the specified navigator are participating in the same SNS, and if they are different, the user information This is a free call ID acquired in advance in the data stored in the information file 130.

  Further, in step S311, a message that the navigator makes a call to the guidance requesting user is formed and posted to the SNS. The posting is posted through a bot that refers to the guidance request to be processed in step S301. As a result, the posting can be referred to through the user terminal device 3 by the user of the guidance requester who has established a friendship with the bot.

  As a result, the free voice call service is used from the navigator terminal device 2 of the free-use navigator to the user terminal device 3 of the requesting user to connect the call line, and voice guidance is started. And after the process of step S311, the control part 110 repeats the process from step S301.

  Also, in the determination process in step S310, it is determined that the navigator that has posted that guidance is possible is not a free navigator (there is a paid navigator). In this case, the control unit 110 controls the guidance request processing unit 14 to form a message for inquiring the user of the guidance request whether switching to the guidance service by the paid navigator is possible. (Step S312). The posting is posted through a bot that refers to the guidance request to be processed in step S301. As a result, the posting can be referred to through the user terminal device 3 by the user of the guidance requester who has established a friendship with the bot.

  And the control part 110 confirms with reference to the posting from the user of the said guidance request origin (step S313). Thereafter, the control unit 110 proceeds to the process of step S314 in FIG. 10, and determines whether or not the response from the requesting user has approved switching to the guidance service by the paid navigator (step S314). Assume that it is determined in the determination process in step S314 that switching to the guidance service by the paid navigator is not approved. In this case, the control unit 110 performs guidance processing using a map, a street image, or the like or introduction of a guidance office (step S308, step S309), and thereafter repeats the processing from step S301 shown in FIG.

  Also, it is assumed that it is determined in the determination process in step S314 that switching to the guidance service by the paid navigator has been accepted. In this case, the control unit 310 controls the guidance request processing unit 14 to perform a process of mediating the paid navigator to the guidance requesting user through the bot (step S315). In step S315, the control unit 110 controls the guidance request processing unit 14 to include identification information for a free voice call of the guidance request source for the paid navigator who has posted that guidance is possible. Post a guidance request message to the SNS. As a result, by requesting the paid navigator who has posted that the guidance is possible to the guidance requesting user to actually provide guidance, the guidance requesting user is notified. You can mediate a paid navigator.

  The posting in step S315 is performed through a bot that has established a friendship with the paid navigator that has posted that guidance is possible. In this case, the posting is made using the direct message function described above. The This is because it includes identification information for a free voice call of the guidance requester. In addition, the identification information for the free voice call of the guidance requester is the user's account if the guidance requesting user and the specified navigator are participating in the same SNS, and if they are different, the user information This is a free call ID acquired in advance in the data stored in the information file 130.

  Further, in step S315, a message that the navigator makes a call to the guidance requesting user is formed and posted to the SNS. The posting is posted through a bot that refers to the guidance request to be processed in step S301. As a result, the posting can be referred to through the user terminal device 3 by the user of the guidance requester who has established a friendship with the bot.

  As a result, a free voice call service is used to connect the call line from the navigator terminal device 2 of the paid navigator that has posted that the guidance is possible to the user terminal device 3 of the requesting user, Voice guidance is started. In this case, since the navigator is a paid navigator, the control unit 110 controls the billing processing unit 15 to perform billing processing according to the time of the guidance service, for example (step S316). That is, in step S316, the billing processing unit 15 collects a log at the time of guidance service by voice call of the navigator terminal device 2 of the paid navigator. Then, the guidance service time is specified from the log at the time of the guidance service by the voice call, the guidance service fee is calculated according to the guidance service time, and the predetermined credit card company notified by the user is charged. The billing process is performed. Thereafter, the control unit 110 repeats the processing from step S301 shown in FIG.

  In this way, the server device 1 mediates a free or paid navigator that can be guided to the guidance requesting user in response to a guidance request from the user terminal device 3 of the user. If a navigator that can be guided is not found, it is possible to introduce a guidance service using a map, a street image, or the like, or a guidance office.

[Guidance request acceptance processing of navigator terminal device 2]
Next, the guidance request reception process of the navigator terminal device 2 will be described. FIG. 11 is a flowchart for explaining the guidance request receiving process. When the control unit 22 of the navigator terminal device 2 receives a predetermined operation input for performing the guidance request reception process through the operation unit 24, the control unit 22 executes the process illustrated in FIG. The predetermined operation input is, for example, for selecting an icon or menu item associated with the process. It is assumed that an application program for executing the processing of the flowchart shown in FIG. 11 is prepared in advance in the recording device 23 of the navigator terminal device 2.

  And the control part 22 logs in to predetermined SNS using the account for predetermined SNS which the user of the own machine has acquired beforehand (step S401). In this embodiment, the SNS account is registered in the storage device 23 of the navigator terminal device 2. In addition, a password corresponding to each account is determined in advance by a user who is a navigator, and by inputting this password, it is possible to log in to a predetermined SNS using the account for the SNS. .

  Note that the user of the navigator terminal device 2 has a friendship relationship with a predetermined bot that the server device 1 has input into the predetermined SNS through the navigator recruitment registration process performed by the server device 1 described with reference to FIG. Is established. That is, the user of the navigator terminal device 2 establishes a friendship with a predetermined bot in the usual manner according to the procedure provided in the predetermined SNS, and thereby the server device 1 through the bot. Is registered as a navigator.

  Then, the control unit 22 acquires a post from a bot having a friendship with the user (navigator) of the own device through the communication I / F 21, and displays this on the display unit 26 through the display processing unit 25. (Step S402). As described above, a message for navigator (message for requesting guidance) may be posted from the bot in response to a request for guidance from the user, which is viewed by the user (navigator) of the navigator terminal device 2. To be able to. And the control part 22 receives the operation input from a user through the operation part 24 (step S403). This is because the post from the bot is a message for the navigator in response to the guidance request from the user, and when it is possible to respond to this, it is necessary to make a post notifying that guidance is possible.

  Then, the control unit 22 determines whether or not the operation input received in step S403 is an instruction to perform message input (step S404). When it is determined in the determination process of step S404 that the received operation input is an instruction to input a message, the control unit 22 controls the posting processing unit 27 and based on the information received through the operation unit 24. Then, a message notifying that guidance is possible is formed and posted to the SNS (step S405). Thereby, the post can be referred to by the bot in a friendship relationship, and can be used as a response to a navigator message (entry candidate entry) in response to a guidance request from the user.

  Thereafter, the control unit 22 confirms a post requesting guidance to the user of the user's own device by a direct message from a friend bot (step S406). And the control part 22 discriminate | determines whether there exists a posting which requests | requires the guidance to the user of an own machine (step S407). If it is determined in step S407 that there is no posting to the user of the own device, it is determined whether the time is up (step S408). Although the determination process in step S408 is not shown in FIG. 2, the time control unit provided in the navigator terminal device 2 measures the time from the posting in step S405, and even if it waits for a predetermined time (for example, 5 minutes) If there is no posting from a related bot, it is determined that the time is up.

  If it is determined in step S408 that the time has not yet expired, the control unit 22 repeats the processing from step S406, and waits for the posting to the user of the own device. If it is determined in step S408 that the time is up, the control unit 22 determines that it has not been selected as a navigator for the current navigator message, and repeats the processing from step S402.

  Then, in the determination process in step S407, it is determined that there is a post requesting guidance to the user of the own device. In this case, the control unit 22 connects the call line to the user terminal device 3 that is the guidance request source, using the identification information of the other party who is notified by the direct message function and uses the free voice call service, A guidance service by voice call is provided (step S409). In this way, the navigator that actually provides guidance is mediated to the user who requested the guidance through the navigator terminal device 2 in response to the request from the bot. When the guidance service ends, the control unit 22 receives an operation input from the user of the navigator device 2 (step S410).

  Thereafter, the control unit 22 determines whether or not an operation input instructing logout from the SNS has been received (step S411). If it is determined in the determination process in step S411 that an operation input for instructing logout is not received, a process corresponding to the received operation input is executed (step S412), and the process from step S402 is repeated. If it is determined in the determination process in step S411 that an operation input instructing logout has been received, the control unit 22 logs out from the logged-in SNS (step S413) and ends the process illustrated in FIG.

  If it is determined in the determination process in step S404 that the received operation input does not instruct to input a message, the process from the determination process in step S411 is performed as shown in FIG. Accordingly, when an operation input for instructing logout is accepted in step S403, the SNS is logged out (step S413), and the process shown in FIG. 11 can be ended. In step S403, when an operation input for instructing logout is not received, processing corresponding to the received operation input, for example, processing such as scrolling of the display screen is performed (step S412), and processing from step S402 is performed. Can be.

  In this way, the navigator terminal device 2 enables the user of the navigator terminal device 2 to refer to posts from the bot that has established the friendship. And according to the message for navigators according to the guidance request from the user posted from the bot, it is possible to respond to the messages for navigator by posting that the guidance is possible. Thereafter, when guidance is requested through the bot, based on the information from the bot, a telephone line is connected to the user terminal device 3 that is the guidance request source to provide guidance service by voice call. be able to.

[Effect of the embodiment]
(1) Recruitment of paid navigators by language and area, (2) Acceptance of guidance requests from users, (3) Requests for guidance to guides in response to guidance requests from guided people, etc. All can be done through SNS. Then, a navigator corresponding to the language used by the user requesting the guidance and the current position (guidance area) can be quickly mediated to the user. In addition, by adopting a mode in which the navigator recruits through the SNS, it is not necessary to collect the navigator fixedly in a guidance center or the like, and a highly reliable guidance mediation system can be constructed at low cost.

[Modifications, etc.]
In the above-described embodiment, a case has been described in which a plurality of bots by language and region form a friendship with a navigator and with a user. However, the present invention is not limited to this. For example, a navigator bot and a user bot may be provided separately. In this case, it is possible to prevent the user from referring to the posts of the navigator, and it is possible to prevent the navigator from referring to the posts of the user.

  In order to obtain the same effect as when the navigator bot and the user bot are separately provided, each bot may use a navigator account and a user account separately. In this case, unlike the case where the navigator bot and the user bot are provided separately, it is not necessary to increase the attribute information given to the bot.

  In addition, although a large number of bots for recruiting navigators are provided for each region by language, only one bot may accept a request for guidance from a user. This is because the language used and the guidance area can be specified according to the information included in the guidance request from the user, and an appropriate bot can be specified in the server device 1 accordingly.

  It is also possible to provide a configuration in which only one bot for recruiting navigators is provided in each SNS, and navigators are recruited by language and by guidance area through this single bot. In this case, a bot having one attribute information can recruit navigators in various languages and various regions by changing recruitment conditions. In addition, by sequentially changing the attribute information of one bot, navigators of various languages and various regions can be recruited sequentially.

  In addition, in order to more efficiently recruit navigators, a registration site is prepared, and means for guiding to the registration site from a banner on the top page of the site of the company or the like that operates the server device 1 may be provided. Good. The registration site includes a function for acquiring user accounts of various SNSs using, for example, APIs provided by various SNSs. In addition, the registration site has a function of accepting input of necessary information such as a language used and a guide area, and introducing a bot that the server apparatus 1 participates in each SNS in response to the input. can do. Of course, in the case of a person who has already participated in any of the SNSs, the bots of the participating SNSs can be introduced.

  It is also possible to guide to the registration site through various bots participating in various SNSs. In other words, by making a post that introduces the registered site of the navigator on the bot page (posting place called SNS bulletin board, wall, news feed, etc.) of the SNS where the bot participates, You can be directed to a registration site. The bot in this case is not limited to the bot in which the use language and the guidance area are determined as described above, and a bot input to the SNS for various purposes can be used.

  In the embodiment described above, the current position of the user terminal device 3 is included in the guidance request from the user terminal device 3 used by the user. However, since it is not necessary for the user to visually recognize the current position itself, it may not be displayed using a hash tag. Also, a dedicated account for notifying the current position is provided on the bot side so that the current position is posted to the dedicated account, and posting to the account is not displayed on the user terminal device 3 or the navigator terminal device 2. Also good.

  In the above-described embodiment, the current position of the user terminal device 3 is determined using the GPS unit 37a mounted on the user terminal device 3, but the present invention is not limited to this. For example, the description content of the address display provided on a road information sign or a telephone pole may be input through the operation unit 34 of the user terminal device 3 and used as information indicating the current position. Further, although not shown in FIG. 2, an address display provided on a road guide sign, a utility pole, or the like is photographed through a camera unit provided in the user terminal device 3, and this is posted as information indicating the current position. The current position of the user terminal device 3 may be specified by performing image recognition on one side.

  In Kagawa and Tokushima prefectures, multilingual call centers are available for sightseeing. Therefore, the multilingual call center can be registered as one navigator having a friendship with a predetermined bot, and the call center can be used as a navigator.

  In the embodiment described above, the navigator that has responded quickly to the navigator message in response to the guidance request from the user is mediated to the user. However, it is not limited to this. A number of free and paid navigators may respond to navigator messages in response to a guidance request. For this reason, when multiple navigators respond, give priority to mediating the free navigator. If there is no free navigator and there is a paid navigator, mediate the paid navigator. Also good. Further, when a response is given that a plurality of free navigators or a plurality of paid navigators can be guided, a measure such as intermediating a navigator having a higher language level is taken based on the information stored in the navigator information file 13. You can also.

  In addition, before posting a guidance request, the user first selects whether to request a guidance service using a free navigator, a guidance service using a free navigator, or a simple guidance service using a map or image. Post a request for guidance that includes the selected information. Then, on the server device 1 side, according to the conditions included in the guidance request, the free navigator is preferentially introduced, and conversely, the paid navigator is preferentially introduced, or a map or a street image is used. A simple guidance service can be provided first.

  Further, when receiving a guidance service using a free voice call service by a free and paid navigator, by performing a predetermined operation through the operation unit 34 of the user terminal device 3, for example, on the server device 1 or the Internet It is also possible to receive map information and image information of a corresponding area from a map server or the like and display it on the display unit 36 for reference. Similarly, the navigator terminal device 2 receives the map information and image information of the corresponding area during the provision of the guidance service using the free voice call service, and displays this on the display unit 26 for reference. You can also

  In the above-described embodiment, the description has been made assuming that the guidance service by voice call is provided using the free voice call service, but the present invention is not limited to this. A paid voice call service for making a call through a normal mobile phone network may be used. In this case, the bot may post using the direct message function to the navigator that identifies the mobile phone number of the user terminal device lent to the user requesting the user information file shown in FIG. In this case, the navigator that makes the call bears the call charge, but the call charge is calculated based on the call log, and the requesting user pays the navigator, or the travel agency pays the navigator. By doing so, the navigator does not have to bear the burden.

  In the above-described embodiment, the case where the navigator performs route guidance by voice to the user is mainly described, but the present invention is not limited to this. It is also possible to provide text guidance. For example, if the destination that the user wants to guide is clear, such as “I want to go to a department store,” provide a guidance service with text and map information according to the user's language. You can also. Specifically, a sentence (characters) corresponding to the user's language such as “Please follow the directions described on the provided map” and a map image with a lead to the destination are sent to the user terminal device 3. Thus, a guidance service can be provided to the user.

  Guidance by the character or map image is effective when the navigator is not found. In this case, the map information prepared in the map DB 142 can be used, and the guidance text may be prepared in the scenario DB 144, for example. Also, if you want to guide the information offices in the vicinity of the user, simple guidance with only text (letters) such as "Please leave the west station wicket and ask at the information center on the right corner." It can also be done.

  It is also possible to establish a friendship between the user and the navigator and to post to the SNS with each other so that the route guidance can be performed through information exchange using characters. In this case, in order to prevent the navigator from being used for purposes other than the route guidance, the procedure for canceling the friendship with the user from the navigator side is performed from the navigator side after the route guidance is completed. You can do it.

  In the above-described embodiment, the user's language is assumed to be Chinese, English, and Korean. However, the present invention is not limited to this. Of course, bots for various languages such as Thai, Vietnamese, French and German may be formed. The area can also be various areas.

  Also, a foreigner who has long lived in Japan and is willing to support his / her country, or who has now returned to his / her home country but who has lived in Japan for a long time and is familiar with a certain area of Japan. SNS participants who have the ability to become a navigator, such as those who want to support at least foreigners who can learn about and at least have a daily conversation in the given language. It is thought to have. Therefore, it is possible to sufficiently collect highly capable navigators.

  The multilingual dictionary 141, the map DB 142, the character DB 143, and the scenario DB 144 are formed on a recording medium such as a hard disk in the same manner as the user information file 130 and the navigator information file 13. The multilingual dictionary 141, the map DB 142, the character DB 143, and the scenario DB 144 can be formed on different recording media, or can be formed on the same recording medium.

[Others]
As is clear from the description of the embodiment described above, the function of the participation processor of the guidance service management server device is realized by the bot participation processing unit 11 of the guidance service management server device 1, and the function as navigator recruiting means is the navigator. The recruitment processing unit 12 realizes, and the function of the guidance request acquisition unit is realized by the cooperation of the communication I / F 102 and the control unit 110. The function as the guidance request unit is realized by the cooperation of the control unit 110 and the guidance request processing unit 14. Further, the guidance request processing unit 14 realizes the function of the consent request processing unit of the guidance service management server device, the map DB 142 realizes the function of the storage unit, and the function as the information providing unit functions as the control unit 110 and the communication I / F 102. Is realized.

  In addition, the function as the participation processing means of the navigator terminal device is realized by the cooperation of the communication I / F 21 and the control unit 22 of the navigator terminal device 2, and the function as the recruitment posting means and the guideable posting means is mainly posting. The processing unit 27 realizes the function as a calling means, and the call processing unit 28 realizes the function. In addition, the function as the participation processing unit of the navigator terminal device is realized by the cooperation of the wireless communication unit 31 and the control unit 32, and the function as the current position acquisition unit is mainly realized by the GPS unit 37a and the GPS antenna 37b. The function as the guidance request posting unit is realized by the posting processing unit 38, and the function as the calling unit is realized by the call processing unit 39.

  Further, mainly, the processes shown in the flowcharts of FIGS. 7, 9, and 10 correspond to the guidance service management method of the present invention. In addition, mainly, a program that executes processing according to the flowcharts of FIGS. 7, 9, and 10 corresponds to the guidance service management program of the present invention. Further, the program corresponding to the flowchart shown in FIG. 8 is a program executed by the user terminal device 3, and the program corresponding to the flowchart shown in FIG. 11 is executed by the navigator terminal device 2. It is.

  DESCRIPTION OF SYMBOLS 1 ... Guidance service management server apparatus, 11 ... Bot participation process part, 12 ... Navigator recruitment process part, 13 ... Navigator information file, 14 ... Guidance request process part, 15 ... Billing process part, 101 ... Connection terminal, 102 ... Communication I / F, 110 ... control unit, 120 ... recording device, 130 ... user information file, 141 ... multilingual dictionary DB, 142 ... map DB, 143 ... character DB, 144 ... scenario DB, 2 ... navigator terminal device, 21 ... communication I / F, 22 ... control unit, 23 ... recording device, 24 ... operation unit, 25 ... display processing unit, 26 ... display unit, 27 ... post processing unit, 28 ... call processing unit, 28R ... handset, 28S ... transmission 3 ... user terminal device 31 ... wireless communication unit 32 ... control unit 33 ... recording device 34 ... operation unit 35 ... display processing unit 36 ... display unit 37a ... GPS , 37b ... GPS antenna, 38 ... post processor, 39 ... call processor, 39R ... receiver, 39S ... transmitter

Claims (7)

Participation processing means for joining a virtual participant having preset attribute information including at least a language used and a guidance area to SNS (Social Networking Service) on the network;
Recruiting guides capable of guiding the guide area in the language used, guide guide recruiting means for establishing a relationship on the SNS with the guide who has applied,
Through the virtual participant, a guidance request that can specify the language used and the current location is acquired from the guideee who has established a relationship on the SNS with the virtual participant. A guidance request acquisition means,
Guidance request means for mediating the guidance request by posting a message for the guidance in response to the guidance request to the SNS through the virtual participant, and requesting guidance for the gathered recruiters And a guidance service management server device. The guidance service management server device according to claim 1,
The guidance service management server device, wherein the guidance request means mediates a guide who responds to a post made through the virtual participant to a guided person who is a guidance request source. It is a guidance service management server device according to claim 1 or 2,
When the guide who mediates to the guided person of the guide requesting person is a guide who provides the guide for a fee, the guide person of the request source is provided for a fee through the virtual participant. An acceptance request means for posting a message asking for consent,
When the posting requesting to accept the fee-based guidance from the guided person through the virtual participant is confirmed, the guidance requesting means guides the guide who is to pay for the guidance. A guide service management server device, which mediates to the guideee of the request source. A guidance service management server device according to any one of claims 1, 2, or 3,
We have an account for the guide and an account for the guide,
The account for the guide can be used to post and refer to the message, and the account for the guide can be used to post and reference the message with the guide. A guidance service management server device characterized in that it can be performed. A participation processing step in which a participation processing means participates in an SNS (Social Networking Service) on the network with a virtual participant having preset attribute information including at least a language used and a guidance area;
A guide recruiting process for recruiting guides capable of guiding a predetermined area in a predetermined language and establishing a relationship on the SNS with the guide who has applied;
The guidance request acquisition means specifies the language used and the current position posted to the SNS from the guided person who has established the relationship on the SNS with the virtual participant through the virtual participant. A guidance request acquisition process for acquiring possible guidance requests;
The guidance request means mediates the guidance request by posting a message for the guider in response to the guidance request to the SNS through the virtual participant, and guides the gathered recruitment guide. A guidance service management method in a guidance management server device, comprising: a guidance requesting process. A guidance service management program executed by a computer installed in a guidance service management server device connected to a network,
Participation processing in which a control unit accesses a social networking service (SNS) on a network through a communication unit, and participates in the SNS with a virtual participant having preset attribute information including at least a language used and a guide area Steps,
Recruiting guides capable of guiding a predetermined area in a predetermined language and establishing a relationship on the SNS with the guides who have applied,
Through the virtual participant, a guidance request that can specify the language used and the current location is acquired from the guideee who has established a relationship on the SNS with the virtual participant. A guidance request acquisition step,
A guidance request step for mediating the guidance request by posting a message for the guidance in response to the guidance request to the SNS through the virtual participant, and requesting guidance to the gathered recruiters. A guide service management program characterized by executing and. Information is transmitted through the SNS (Social Networking Service) on the network to the guidance service management server, the guide terminal of the guide who performs the guidance, and the guide terminal of the guide who receives the guidance. A guidance service mediation system that performs
The guidance service management server device includes:
Participation processing means for joining a virtual participant having preset attribute information including at least a language used and a guidance area to the SNS;
Recruiting guides capable of guiding a predetermined area in a predetermined language and establishing a SNS relationship with a guide who has applied,
Through the virtual participant, a guidance request that can specify the language used and the current location is acquired from the guideee who has established a relationship on the SNS with the virtual participant. A guidance request acquisition means,
Guidance request means for mediating the guidance request by posting a message for the guidance in response to the guidance request to the SNS through the virtual participant, and requesting guidance for the gathered recruiters And
The guide terminal device is:
Participation processing means for participating in the SNS;
In response to a message for recruiting guides from the virtual participants, application posting means for posting to the SNS to apply for guides,
In response to a guidance request for a guide from the virtual participant, a guidance possible posting means for posting that guidance is possible to the SNS,
In response to the guidance request from the virtual participant to his / her own device, a call means for providing guidance by voice call, and
The guided person terminal device is:
Participation processing means for participating in the SNS;
Current position acquisition means for acquiring the current position;
Guidance request posting means for posting a guidance request including the acquired current position to the virtual participant;
A call service mediation system comprising: a call means for receiving a guide from a guide by voice call.

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