JP2013077969A - Information processing apparatus, information processing method, program, and information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable an apparatus carried by a user to perform suitable calling operation.SOLUTION: An information processing apparatus comprises: a determination unit for determining calling operation corresponding to inputted information from a sensor; and a controller which controls the calling operation performed when a telephone call, an e-mail, an instant message or the like incomes to the device provided with the sensor, using the result of the determination by the determination unit. The information processing apparatus performs calling operation corresponding to identification information identified from the inputted information, using an identification model learned previously.

Description

  The present invention relates to an information processing apparatus, an information processing method, a program, and an information processing system.

  In recent years, various communication devices such as fixed telephone terminals, mobile telephone terminals, and PCs (Personal Computers) have become widespread. These communication devices perform call operations in response to incoming calls such as telephone calls, electronic mails, and instant messages. The call operation includes, for example, generation of a ring tone, vibration (vibration), a change in display on the screen, and the like.

  Furthermore, since the communication device is usually provided with a function for setting a call operation, the user can select an appropriate call operation according to his / her own situation. As an example, a user of a mobile phone terminal can select the generation of a ringtone as a call operation if the call can be made, and can select a change in display on the screen as the call operation if the call cannot be made. it can.

  There is also a technique for automatically selecting and setting a call operation without any user operation. For example, Patent Document 1 discloses a technique for switching a call operation of a softphone operating on a PC based on whether or not a screen saver is activated, that is, whether or not a PC non-operation time exceeds a predetermined time.

JP 2009-135739 A

  However, the technique disclosed in Patent Document 1 is based on the premise that the communication device is basically fixed to a location and the communication device is operated when a user is present at the location. That is, for example, in a communication device carried by a user and operated by the user as necessary, such as a mobile phone terminal, even if the technology is applied, an appropriate call operation according to the situation of the user Cannot be selected automatically. As an example, the user cannot talk during a conference, but can talk during a break. However, there may be no difference in the length of non-operation time of the mobile phone terminal between when the user is in a meeting and when the user is resting. Therefore, in the above technology that focuses on the non-operation time, the change of display on the screen is automatically selected as a call operation during a conference, and the occurrence of a ring tone is automatically selected as a call operation during a break. I can't do that either.

  Therefore, the present invention is intended to provide an information processing apparatus, an information processing method, a program, and an information processing system that enable an apparatus carried by a user to perform an appropriate calling operation.

  According to the present invention, a determination unit that determines a call operation corresponding to input information from a sensor, and a control unit that controls a call operation at the time of an incoming call in a device including the sensor, using a determination result by the determination unit. Are provided.

  The determination unit may determine a call operation corresponding to the identification information identified from the input information using a previously learned identification model.

  The first identification information is identified from the storage unit that stores the identification information and the predicted response pattern in the case of performing a call operation corresponding to the identification information, and the first input information from the sensor. In this case, whether or not the response pattern observed as a result of the call operation corresponding to the first identification information matches the first predicted response pattern stored corresponding to the first identification information. And a detecting unit for detecting.

  When a mismatch between the observed response pattern and the first predicted response pattern is detected, the first input information corresponds to the second predicted response pattern corresponding to the observed response pattern. An acquisition unit that acquires the combination with the second identification information stored as the re-learning data of the identification model.

  When the first identification information is identified, the number of mismatches detected between the observed response pattern and the first predicted response pattern is counted as the number of mismatches for the first identification information. A counter unit, and the acquisition unit acquires a combination of the first input information and the second identification information as the relearning data when the number of mismatches reaches a predetermined number. Also good.

  The storage unit stores the first input information and the observed response pattern for each detection until the number of mismatches reaches a predetermined number, and the acquisition unit stores the predetermined number of times. A combination of the first input information and the second identification information may be acquired as the relearning data.

  The storage unit stores the identification information and a predicted interrupt refusal degree of the user of the device when the identification information is identified, and the detection unit identifies the first identification information. And detecting whether or not the estimated interrupt refusal level of the user of the device matches the first predicted interrupt refusal level stored in correspondence with the first identification information. Also good.

  When a mismatch between the observed response pattern and the first predicted response pattern is detected, and when a match between the estimated interrupt rejection and the first predicted interrupt rejection is detected, the first Acquiring a combination of the input information of 1 and the second identification information stored in correspondence with the second predicted response pattern corresponding to the observed response pattern as relearning data for the identification model May be further provided.

  The estimated interrupt refusal degree may be estimated from a usage state of a predetermined device associated with the device.

  The response pattern may include the time from the start of the selected response means or call operation to the response.

  The response means may include a call, a call rejection, a hold, or a recording to an answering machine when the incoming call is an incoming call.

  The determination unit may determine a call operation corresponding to the input information and an interrupt rejection level estimated by a user of the device.

  The sensor may acquire input information corresponding to the type of substance in proximity to the sensor, and the identification information may be information corresponding to the type of substance.

  The call operation may include ringtone generation, vibration, or display change on the screen.

  According to the present invention, a step of determining a call operation corresponding to input information from a sensor, a step of controlling a call operation at the time of an incoming call in a device including the sensor, using a determination result by the determination unit, , An information processing method is provided.

  Further, according to the present invention, the computer performs a call operation at the time of an incoming call in a device including the sensor, using a determination unit that determines a call operation corresponding to input information from the sensor, and a determination result by the determination unit. A control unit for controlling and a program for functioning as a control unit are provided.

  In addition, according to the present invention, there is provided an information processing system including an information processing device and related equipment, wherein the information processing device uses identification information learned in advance to identify information identified from input information from a sensor. A determination unit that determines a corresponding call operation, a control unit that controls a call operation at the time of an incoming call in a device including the sensor, using the determination result by the determination unit, the identification information, and the identification information Corresponding to the first identification information when the first identification information is identified from the storage unit that stores the predicted response pattern in the case of performing the call operation correspondingly and the first input information from the sensor A detection unit that detects whether or not a response pattern observed as a result of the paging operation matches a first predicted response pattern stored corresponding to the first identification information. The device estimates the interrupt rejection level of the user of the device, and the storage unit corresponds to the identification information and the predicted interrupt rejection level of the user of the device when the identification information is identified. And when the first identification information is identified, the detection unit stores the interrupt rejection estimated by the user of the device and the first identification information stored in correspondence with the first identification information. An information processing system is provided for detecting whether or not the predicted interrupt rejection level matches.

  As described above, according to the information processing apparatus, the information processing method, the program, and the information processing system according to the present invention, an apparatus carried by a user can perform an appropriate call operation.

It is explanatory drawing which shows an example of a schematic structure of the information processing system which concerns on this embodiment. It is a block diagram which shows an example of a structure of the user terminal by the side of the incoming call which concerns on 1st Embodiment. It is explanatory drawing explaining an example of the reference table memorize | stored in the memory | storage part which concerns on 1st Embodiment. It is a block diagram which shows an example of a structure of the user terminal of the transmission side which concerns on 1st Embodiment. It is a flowchart which shows an example of the schematic flow of the information processing in 1st Embodiment. It is a block diagram which shows an example of a structure of the user terminal by the side of the incoming call which concerns on 2nd Embodiment. It is explanatory drawing explaining an example of the reference table memorize | stored in the memory | storage part which concerns on 2nd Embodiment. It is a flowchart which shows an example of the schematic flow of the information processing in 2nd Embodiment. It is a block diagram which shows an example of a structure of the user terminal by the side of the incoming call which concerns on 3rd Embodiment. It is explanatory drawing explaining an example of the reference table memorize | stored in the memory | storage part which concerns on 3rd Embodiment. It is a flowchart which shows an example of the schematic flow of the information processing in 3rd Embodiment.

  Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

  In the following, <1. Schematic configuration of information processing system>, <2. First Embodiment>, <3. Second Embodiment>, <4. Third Embodiment> Embodiments of the present invention will be described in the order of “third embodiment>.

<1. Schematic configuration of information processing system>
First, a schematic configuration of an information processing system 1 according to an embodiment of the present invention will be described with reference to FIG. FIG. 1 is an explanatory diagram illustrating an example of a schematic configuration of an information processing system 1 according to the present embodiment. Referring to FIG. 1, the information processing system 1 includes an incoming user terminal 100 (hereinafter called incoming terminal 100), an outgoing user terminal 200 (hereinafter called outgoing terminal 200), and a related device 300. In the present embodiment, the receiving terminal 100 is an example of an information processing apparatus.

(Incoming terminal 100 and outgoing terminal 200)
The incoming terminal 100 is a communication device used by the user 10, and the outgoing terminal 200 is a communication device used by the user 20. Incoming terminal 100 and outgoing terminal 200 are, for example, a smartphone or another mobile phone terminal. Incoming terminal 100 and outgoing terminal 200 can communicate with each other via network 30. The network 30 includes a wireless communication network of any method, and the receiving terminal 100 and the transmitting terminal 200 have the wireless communication function of the method. The method may be, for example, a wireless LAN (Local Area Network) method such as IEEE802.11a / b / g / n, or WCDMA (Wide-band Code Division Multiple Access), WiMAX (Worldwide Interoperability for Microwave). (Access), LTE (Long Term Evolution), PHS (Personal Handy-phone System) and other cellular systems.

  Further, the transmission terminal 200 transmits a telephone call, an electronic mail, an instant message, and the like using the wireless communication function. In addition, the receiving terminal 100 receives calls, e-mails, instant messages, and the like using the wireless communication function. Then, the receiving terminal 100 controls the calling operation according to the incoming call. That is, the incoming terminal 100 generates, for example, a ringing tone, vibrates the incoming terminal 100, and changes the display on the screen of the incoming terminal 100 in response to an incoming call.

  The incoming call terminal 100 is carried by the user 10 to various places. Referring to FIG. 1, in case A, the user 10 is working at his / her own seat in the office. In this case, the receiving terminal 100 is placed, for example, on the desk of the user 10. In case B, the user 10 has moved from one place to another. In this case, the receiving terminal 100 is, for example, in the pocket of the clothes of the user 10. Further, in case C, the user 10 is participating in the conference in the conference room. In this case, the receiving terminal 100 is placed on a desk in a conference room, for example.

(Related equipment 300)
The related device 300 is a device used by the user 10. The related device 300 is, for example, a PC (Personal Computer) used by the user 10. In addition, the related device 300 is associated with the receiving terminal 100. For example, information related to the related device 300 is registered in the receiving terminal 100, or information related to the receiving terminal 100 is registered in the related device 300.

  In addition, the related device 300 communicates with the receiving terminal 100 by a communication function provided in its own device. The communication function is, for example, a communication function of a short-range wireless communication system such as Bluetooth, ZigBee, or IrDA. In the communication with the related device 300, the receiving terminal 100 refers to information related to the related device 300 registered in the own device, or transmits information addressed to the own device from the related device 300 that registers the own device. It is possible to know that the related device 300 is associated with its own device.

  The example of the configuration of the information processing system 1 according to the embodiment of the present invention has been described above with reference to FIG. 1, but the configuration of the information processing system 1 is not limited to the above-described example.

  For example, the receiving terminal 100 is not limited to a smartphone or another mobile phone terminal. Any communication device that performs a call operation in response to an incoming call, e-mail, instant message or the like and is carried by a user may be used. For example, the receiving terminal may be a notebook PC (Personal Computer), a portable information terminal (Personal Digital Assistant), an electronic book terminal, a game machine, a music player, or the like.

  Further, the transmission terminal 200 is not limited to a smartphone or another mobile phone terminal. It may be any communication device that transmits a telephone, electronic mail, instant message, or the like.

  Further, the related device may communicate with the receiving terminal 100 by a communication function of a method other than the proximity type such as a wireless LAN instead of the communication function of the short-range wireless communication method.

  In the present embodiment, the receiving terminal 100 performs an appropriate call operation according to the situation of the user 10 at the time of the incoming call. Thereafter, <2. First Embodiment>, <3. Second Embodiment> and <4. In the third embodiment, the specific contents will be described.

<2. First Embodiment>
First, a first embodiment of the present invention will be described. According to the first embodiment of the present invention, using the input information from the sensor provided in the receiving terminal 100, the receiving terminal 100 is caused to perform an appropriate call operation according to the situation of the user 10 at the time of the incoming call. .

  In the following, the first embodiment is described in <2-1. Configuration of user terminal on receiving side>, <2-2. Configuration of user terminal on transmission side>, <2-3. The process will be described in the order of process flow>.

<2-1. Configuration of incoming user terminal>
With reference to FIG. 2 and FIG. 3, the configuration of the receiving terminal 100-1 according to the first embodiment will be described. FIG. 2 is a block diagram showing an example of the configuration of the receiving terminal 100-1 according to the first embodiment. Referring to FIG. 2, the receiving terminal 100-1 includes a sensor 110, an identification unit 120, a storage unit 130, a call control unit 140, a communication unit 150, a call output unit 160, a response input unit 170, a voice processing unit 181 and a voice input. A unit 183, an audio output unit 185, and an audio storage unit 187. Here, the call control unit 140 is an example of a determination unit and a control unit.

(Sensor 110)
The sensor 110 acquires input information corresponding to the environment of the receiving terminal 100-1. The sensor 110 is, for example, an optical sensor such as a photoresistor or a light-to-frequency converter. The sensor 110 is not limited to only one sensor, and may be a plurality of sensors. For example, the sensor 110 may be a photoresistor and a light-frequency converter.

  As an example, the sensor 110 acquires input information corresponding to the type of substance that is close to the sensor 110. Using the fact that the light reflection characteristics differ depending on the type of substance, the sensor 110 can acquire input information according to the type of substance when the sensor 110 is an optical sensor as described above. Referring to FIG. 1, the “self-seat desk” of case A, the “chest pocket” of case B, and the “conference room desk” of case C are made of, for example, “wood”, “cotton”, and “glass”, respectively. Has been. In this case, if the receiving terminal 100-1 is in the “seat desk”, the sensor 110 acquires an input signal corresponding to “tree”, and if the receiving terminal 100-1 is in the “chest pocket”, the sensor 110 Acquires an input signal corresponding to “cotton”. Further, if the receiving terminal 100-1 is at the “conference room desk”, the sensor 110 acquires an input signal corresponding to “glass”.

  When the sensor 110 is an optical sensor, one or more light emitters may be provided in the vicinity of the sensor 110 in consideration of the possibility that sufficient light does not reach the sensor 110. For example, in combination with the sensor 110, one or more emitting diodes (hereinafter referred to as LEDs) may be provided.

(Identification part 120)
The identification unit 120 identifies identification information from input information from the sensor 110 using an identification model learned in advance. The said identification information is information which shows the user's 10 condition directly or indirectly, for example. As an example, the identification information is the position of the receiving terminal 100-1 such as “the desk at the seat”, “the chest pocket”, “the desk in the conference room”, or the like. These pieces of identification information indirectly indicate that “user 10 is at his / her seat”, “user 10 is moving”, and “user 10 is participating in the conference”.

  The identification model is a model for classifying unknown input information from the sensor 110 as an appropriate candidate among predetermined identification information candidates. In the identification model, a combination of input information from the sensor 110 and ideal identification information corresponding to the input information is learned in advance as teacher data. The identification model is learned by an arbitrary learning algorithm such as SVM (Support Vector Machine) or a neural network.

  More specifically, an example of the identification method by the identification unit 120 will be described. For example, as described above, the sensor 110 can acquire input information according to the types of substances (“wood”, “cotton”, and “glass”) that are close to the sensor 110. Thus, input data for teacher data is acquired under the following conditions, teacher data that is a combination of the input information and the following ideal identification information is created, and an identification model is learned.

  According to the identification model learned from the teacher data, the input information corresponding to the “tree” is classified into the “personal desk” that is a candidate for the identification information. Similarly, input information corresponding to “cotton” is classified as “chest pocket”, and input information corresponding to “glass” is classified as “desk in conference room”. Therefore, after learning the identification model, for example, when the receiving terminal 100-1 is at a desk at his / her desk, the sensor 110 acquires input information corresponding to “tree”, and the identification unit 120 identifies the input information. It can be confirmed that the model is classified as “Self Desk”. Therefore, the identification unit 120 can identify “the desk at the seat” from the input information. Similarly, when the receiving terminal 100-1 is in the chest pocket or when the receiving terminal 100-1 is at the desk in the conference room, the identification unit 120 similarly determines the “chest pocket” or “conference room” from the input information. Can be identified.

Thus, the identification unit 120 can identify the position of the receiving terminal 100-1 from the input information. The method of identifying the type of substance using an optical sensor is described in the document `` Harrison, Chris and Hudson, Scott E. Lightweight Material Detection for Placement-Aware Mobile Computing.In Proceedings of the 21st Annual ACM Symposium on User Interface Software and Technology. UIST '08.
ACM, New York, NY, 279-282.

  As described above, information that directly or indirectly indicates the situation of the user 10 can be obtained from input information from the sensor 110 by identification using a previously learned identification model.

(Storage unit 130)
The storage unit 130 stores information that should be temporarily or permanently stored in the receiving terminal 100-1. More specifically, the storage unit 130 stores, for example, identification information identified by the identification unit 120 and information indicating a call operation at the time of an incoming call by the receiving terminal 100-1. Hereinafter, this point will be described more specifically with reference to FIG.

  FIG. 3 is an explanatory diagram illustrating an example of the reference table 131 stored in the storage unit 130 according to the first embodiment. Referring to FIG. 3, the reference table 131 stores identification information and call operation information correspondingly. The identification information is identification information identified by the identification unit 120. In the example of FIG. 3, the identification information is any one of “seat desk”, “chest pocket”, and “conference room desk”. The call operation information is information indicating a call operation at the time of an incoming call by the receiving terminal 100-1. In the example of FIG. 3, the call operation information is any one of “generation of ringtone”, “vibration”, and “change of display on the screen”.

In the reference table 131, an appropriate call operation when the identification information is identified is determined by the correspondence between the identification information and the call operation information. For example, “occurrence of ringing tone” is defined as an appropriate call operation when “own desk” is identified as identification information.
This is because “if the receiving terminal 100-1 is at the desk at his / her desk, the user 10 is at his / her desk, so that the user 10 is in a state where he / she can talk, and even if a ringing tone is generated, there is no inconvenience”. It is possible. Further, “vibration” is defined as an appropriate calling operation when “chest pocket” is identified as identification information. This is because, if the receiving terminal 100-1 is in the breast pocket, the user 10 is moving, so it is unclear whether the user 10 can make a call, and there is a possibility that it may be inconvenienced by the occurrence of a ringtone. It is because it is thought that there is. Further, “change of display on screen” is defined as an appropriate call operation when “conference room desk” is identified as identification information. This is because “if the receiving terminal 100-1 is at a desk in the conference room, the user 10 is participating in the conference, so that the user 10 is in a state incapable of calling and annoying due to the occurrence of ringtone and vibration. This is because it is considered to take "

  In this way, by determining an appropriate correspondence between the identification information and the call operation information, if the correct identification information can be acquired, it is possible to determine an appropriate call operation according to the situation of the user 10 at the time of the incoming call. It becomes possible.

  In addition, the storage unit 130 stores an identification model used by the identification unit 120, for example. Furthermore, the storage unit 130 may also store teacher data for learning the identification model.

(Call control unit 140)
The call control unit 140 determines a call operation corresponding to the input information from the sensor 110. In other words, the call control unit 140 determines a call operation corresponding to the identification information identified from the input information using an identification model learned in advance. More specifically, the call control unit 140 searches the call operation information corresponding to the identification information acquired from the identification unit 120 with reference to the reference table 131 of the storage unit 130, for example, to obtain the identification information. The corresponding call operation is determined. For example, when the call control unit 140 acquires the identification information “desk of the seat”, the call control unit 140 searches for call operation information “generation of ringtone” corresponding to the identification information. Then, the call control unit 140 determines that the call operation corresponding to the identification information is “occurrence of ringing tone”.

  In addition, the call control unit 140 controls the call operation at the time of an incoming call in a device including the sensor 110 using the determination result of the call operation. That is, the call control unit 140 controls the call operation of the receiving terminal 100-1 using the determination result. More specifically, the call control unit 140 causes the call output unit 160 to perform a call operation by, for example, notifying the call output unit 160 of the determined call operation.

  By such determination and control of the calling operation, it is possible to cause the receiving terminal 100-1 to perform an appropriate calling operation according to the situation of the user 10 at the time of incoming call based on the input information or identification information from the sensor. . As a result, the user 10 can save the trouble of selecting the call operation of the receiving terminal 100-1 according to his / her situation. In addition, it is possible to prevent an inappropriate call operation from being performed when the user 10 forgets to select a call operation according to his / her situation.

  The calling operation includes, for example, generation of a ringing tone, vibration, or change of display on the screen, but is not limited thereto and may be any calling operation. Further, the call operation may be a combination of a plurality of call operations, such as a combination of ringtone generation and vibration.

(Communication unit 150)
The communication unit 150 communicates with other communication devices. More specifically, the communication unit 150 communicates with the calling terminal 200 via the network 30, for example.

  For example, when the communication unit 150 receives a call, e-mail, instant message, or the like from the transmission terminal 200, the communication unit 150 notifies the call output unit 160 and the response input unit 170 that there is an incoming call.

  Further, when the communication unit 150 is notified of a response means to the incoming call from the response input unit 170 when there is an incoming call, the communication unit 150 performs control according to the response means. For example, if the incoming call is an incoming call, and the response means is “call”, the communication unit 150 transmits a response signal to the calling terminal 200 and establishes a session with the calling terminal 200. . If the response means is “call rejection”, communication unit 150 transmits a signal notifying call rejection to calling terminal 200. If the response means is “pending”, a signal notifying that the response means is on hold is transmitted to the transmitting terminal 200. If the response means is “answer machine”, the communication unit 150 performs the same operation as “call”, and transmits a signal notifying the input of the answering machine message to the calling terminal 200. In addition, the communication unit 150 instructs the audio processing unit 181 to output the received audio data to the audio storage unit 187.

  Communication unit 150 transmits data to transmitting terminal 200 and receives data from transmitting terminal 200. For example, in the case of voice data transmission / reception in a telephone, the communication unit 150 outputs the voice data received from the calling terminal 200 to the voice processing unit 181 and transmits the voice data input by the voice processing unit 181 to the calling terminal 200. To do. Note that the communication unit 150 disassembles data to be transmitted into packets as necessary and assembles the received packets.

(Call output unit 160)
The call output unit 160 performs a call operation when an incoming call is received at the receiving terminal 100-1. More specifically, the call output unit 160 performs the call operation determined by the call control unit 140 when notified from the communication unit 150 that there is an incoming call. For example, the call output unit 160 generates a ring tone, vibrates the incoming terminal 100-1, or changes the display on the screen of the incoming terminal 100-1.

(Response input unit 170)
The response input unit 170 selects a response means when receiving an incoming call. More specifically, for example, when there is an incoming call to the receiving terminal 100-1, the response input unit 170 selects one of the response means from the plurality of response means according to the operation of the user 10. . Then, the response input unit 170 notifies the communication unit 150 of the selected response means. The response means includes, for example, recording to a call, rejecting a call, holding, or answering machine when the incoming call is an incoming call.

(Audio processing unit 181)
The audio processing unit 181 performs analog / digital conversion (A / D conversion) on the audio signal input by the audio input unit 183 and encodes it as necessary. Then, the voice processing unit 181 outputs the processed voice data to the communication unit 150.

  In addition, the voice processing unit 181 decodes the voice data input by the communication unit 150 as necessary, and performs digital / analog conversion (D / A conversion) on the voice data. Then, the audio processing unit 181 outputs the processed audio signal to the audio output unit 185. Note that the voice processing unit 181 may output the voice data input from the communication unit 150 to the voice storage unit 187 in accordance with control by the communication unit 150.

(Voice input unit 183)
The voice input unit 183 acquires a voice signal from the voice uttered by the user 10 and outputs the voice signal to the voice processing unit 181. The voice input unit 183 is, for example, a microphone.

(Audio output unit 185)
The audio output unit 185 reproduces audio from the audio signal input by the audio processing unit 181. The audio output unit 185 is, for example, a speaker, an earphone, or a headphone.

(Audio storage unit 187)
The voice storage unit 187 stores the voice data input by the voice processing unit 181.

<2-2. Configuration of user terminal on outgoing side>
Next, the configuration of the transmission terminal 200 according to the first embodiment will be described with reference to FIG. FIG. 4 is a block diagram illustrating an example of the configuration of the transmission terminal 200 according to the first embodiment. Referring to FIG. 4, the transmission terminal 200 includes a voice input unit 210, a voice output unit 220, a voice processing unit 230, an operation input unit 240, and a communication unit 250.

(Voice input unit 210)
The voice input unit 210 acquires a voice signal from the voice uttered by the user 20 and outputs it to the voice processing unit 230. The voice input unit 183 is, for example, a microphone.

(Audio output unit 220)
The audio output unit 220 reproduces audio from the audio signal input by the audio processing unit 230. The audio output unit 220 is, for example, a speaker, an earphone, or a headphone.

(Audio processor 230)
The audio processing unit 230 performs analog / digital conversion (A / D conversion) on the audio signal input from the audio input unit 210 and encodes it as necessary. Then, the voice processing unit 230 outputs the processed voice data to the communication unit 250.

  Also, the audio processing unit 230 decodes the audio data input by the communication unit 250 as necessary, and performs digital / analog conversion (D / A conversion) on the audio data. Then, the audio processing unit 230 outputs the processed audio signal to the audio output unit 220.

(Operation input unit 240)
The operation input unit 240 acquires input information corresponding to the operation of the user 20. More specifically, for example, the operation input unit 240 acquires a telephone number or a user ID as a transmission destination in accordance with an operation of the user 20, and communicates a transmission using the telephone number or the user ID as a transmission destination. Request to the section 250.

(Communication unit 250)
The communication unit 250 communicates with other communication devices. More specifically, the communication unit 250 communicates with the receiving terminal 100 via the network 30, for example. The communication unit 250 operates in the same manner as the communication unit 150 of the receiving terminal 100-1.

<2-3. Process flow>
Hereinafter, an example of information processing according to the first embodiment will be described with reference to FIG. FIG. 5 is a flowchart illustrating an example of a schematic flow of information processing according to the first embodiment.

  First, in step S401, the communication unit 150 of the receiving terminal 100-1 receives a call, e-mail, instant message or the like from the calling terminal 200, and notifies the call output unit 160 and the response input unit 170 that there has been an incoming call. Notice.

  Next, in step S403, the sensor 110 acquires input information corresponding to the environment of the receiving terminal 100-1. Next, in step S405, the identification unit 120 identifies identification information from input information from the sensor 110 using an identification model learned in advance. In step S407, the call control unit 140 determines a call operation corresponding to the input information from the sensor 110.

  Next, in step S409, the call control unit 140 controls the call operation at the time of incoming call at the receiving terminal 100-1 using the determination result of the call operation. Then, the call output unit 160 performs a call operation when an incoming call is received at the receiving terminal 100-1. Then, the process ends.

  As described above, the first embodiment has been described. According to the first embodiment, the input information from the sensor provided in the receiving terminal 100 is used to make an appropriate response according to the situation of the user 10 at the time of the incoming call. It is possible for the receiving terminal 100-1 to perform a simple call operation.

<3. Second Embodiment>
In the first embodiment, the call operation corresponding to the situation of the user 10 is selected using the input information from the sensor 110. However, the sensor 110 may output an erroneous value constantly due to hardware failure, contamination, or the like. In this case, undesirable identification information (for example, the position of the receiving terminal 100-1) is identified from the input information from the sensor, and an inappropriate call operation according to the identification information is selected. Therefore, in the second embodiment, the correspondence relationship between the input information from the sensor 110 and the identification information is verified using the response pattern of the user 10 to the call operation at the receiving terminal 110-2, and the correspondence relationship is verified. If is not appropriate, re-learning of the identification model is performed.

  In the following, the second embodiment is described in <3-1. Configuration of called-side user terminal>, <3-2. The process will be described in the order of process flow>.

<3-1. Configuration of incoming user terminal>
With reference to FIG. 6 and FIG. 7, the structure of the receiving terminal 100-2 which concerns on 2nd Embodiment is demonstrated. FIG. 6 is a block diagram illustrating an example of the configuration of the receiving terminal 100-2 according to the second embodiment. Referring to FIG. 6, the receiving terminal 100-2 includes a sensor 110, an identification unit 120, a storage unit 133, a call control unit 140, a communication unit 150, a call output unit 160, a response input unit 173, a voice processing unit 181 and a voice input. A unit 183, a voice output unit 185, a voice storage unit 187, and a verification learning unit 190. Here, the verification learning unit 190 is an example of a detection unit, an acquisition unit, and a count unit.

Here, constituent elements other than the storage unit 133, the response input unit 173, and the verification learning unit 190 are not different from those of the first embodiment. Therefore, here, the verification learning unit 190 newly provided, and the changed parts of the storage unit 133 and the response input unit 173 that are partly changed from the storage unit 130 and the response input unit 170 of the first embodiment will be described. .
The

(Storage unit 133)
The storage unit 133 stores the identification information identified by the identification unit 120 and the predicted response pattern when performing a call operation corresponding to the identification information. Here, the predicted response pattern includes, for example, a response means that is predicted to be selected or a predicted time from the start of the call operation to the response. As described above, the response means includes, for example, a call, a call rejection, a hold, or a recording to an answering machine when the incoming call is an incoming call. Hereinafter, more specific contents of the storage unit 133 will be described more specifically with reference to FIG.

  FIG. 7 is an explanatory diagram illustrating an example of the reference table 135 stored in the storage unit 133 according to the second embodiment. Referring to FIG. 7, the reference table 135 stores identification information, call operation information, prediction response means, prediction response time, and number of mismatches correspondingly. Here, the identification information and the call operation information are the same as the identification information and the call operation information of the reference table 131 described in FIG.

  Here, the predicted response unit is a response unit that is predicted to be selected when the call operation indicated in the call operation information is performed. In the example of FIG. 3, the prediction response means is any one of “call”, “hold”, and “no response”. “No response” indicates that no response means is selected by the user 10.

  The predicted response time is an estimated time from the start of the call operation to the response when the call operation indicated in the call operation information is performed. In the example of FIG. 7, the predicted response time is any one of “short”, “medium”, and “−”. Although not described in the example of FIG. 7, the predicted response time may be “long”. These “short”, “medium” and “long” are categories of response time length. As an example, “short” may indicate less than 5 seconds, “medium” may indicate 5 seconds or more and less than 20 seconds, and “long” may indicate 20 seconds or more. Note that “-” indicates that there is no response time because there is no response.

  Further, the number of mismatches is the number of times when a mismatch between the actually observed response means or response time and the predicted response means or predicted response time corresponding to the identification information is detected when certain identification information is identified. is there. The detection of the mismatch will be described later in connection with the verification learning unit 190.

  Thus, by defining the correspondence between the identification information and the predicted response pattern, it is possible to compare the actual response pattern with the predicted response pattern.

(Response input unit 173)
The response input unit 173 observes the response pattern at the time of incoming call. The response pattern includes, for example, the time from the start of the selected response means or call operation to the response. For example, when there is an incoming call and the call output unit 160 generates a ring tone, if the user 10 selects hold after 10 seconds, the response input unit 173 observes “hold” as a response means, “10 seconds” is observed as the response time. Alternatively, if the user 10 does not respond, the response input unit 173, for example, observes “no response” as a response means and does not observe the response time. Then, the response input unit 173 outputs the observed response pattern to the verification learning unit 190.

(Verification learning unit 190)
The verification learning unit 190, when the first identification information is identified from the first input information from the sensor 110, the response pattern observed as a result of the call operation corresponding to the first identification information, and the first It is detected whether or not the first predicted response pattern stored corresponding to one identification information matches. A specific example will be described with reference to FIG. 7. When “identification desk” is identified as identification information by the identification unit 120 from the input information from the sensor 110, as shown in the reference table 135, the call output unit 160. Generates a ringtone. And the response input part 173 observes "call" as a response means, for example, and observes "3 second" as a response time. In this case, the verification learning unit 190 is a predictive response unit corresponding to the observed response unit “call”, the observed response time “3 seconds”, and the identification information “occurrence of ringing tone”. A comparison is made between “call” and the predicted response time “short (less than 5 seconds)”. Then, the verification learning unit 190 detects a match between the observed response unit and response time and the predicted response unit and predicted response time. That is, it is determined that the identification information from the input information of the sensor 110 has been correctly identified.

  Another specific example will be described with reference to FIG. As in the above specific example, when “identification desk” is identified as identification information by the identification unit 120 from the input information from the sensor 110, the call output unit 160 generates a ring tone as shown in the reference table 135. Let Here, for example, the response input unit 173 observes “pending” as a response means and “10 seconds” as a response time. In this case, the verification learning unit 190 is a predictive response unit corresponding to the observed response unit “pending”, the observed response time “10 seconds”, and the identification information “occurrence of ringing tone”. A comparison is made between “call” and the predicted response time “short (less than 5 seconds)”. Then, the verification learning unit 190 detects a mismatch between the observed response unit and response time and the predicted response unit and predicted response time. That is, it is determined that the identification information from the input information of the sensor 110 is not correctly identified.

  Thus, by detecting whether or not the actually observed response pattern matches the predicted response pattern, it is possible to obtain the appropriate correspondence between the identification information and the predicted response pattern from the input information of the sensor 110. The correctness of identification information can be verified. That is, it can be known that the maintenance of the sensor 110 or the relearning of the identification model is necessary. As a result, it is possible to avoid continuously selecting inappropriate call operations.

  For example, when a mismatch between the observed response pattern and the first predicted response pattern is detected, the verification learning unit 190 corresponds to the first input information and the observed response pattern. A combination with the second identification information stored corresponding to the second predicted response pattern is acquired as relearning data for the identification model. A specific example will be described with reference to FIG. For example, as described above, when the identification information is “seat desk” and the observed response means and response time are “pending” and “10 seconds”, the response means and response time are predicted. A mismatch between the response means (call) and the predicted response time (short (less than 5 seconds)) is detected. In this case, the verification learning unit 190 identifies the combination of the predicted response means and the predicted response time corresponding to the combination of “pending” as the observed response means and “10 seconds” as the response time from the reference table 135. To do. That is, the verification learning unit 190 specifies “hold” and “medium (5 seconds or more and less than 20 seconds)” that are combinations of the predicted response time and the predicted response time. Next, the verification learning unit 190 acquires the identification information “chest pocket” stored in the reference table 135 corresponding to the combination of “pending” and “medium (more than 5 seconds and less than 20 seconds)”. Then, the verification learning unit 190 acquires the combination of the input information from the sensor 110 and the identification information “chest pocket” in this case as teacher data for re-learning the identification model.

  As described above, the input information from the sensor 110 and the ideal identification information derived from the predicted response pattern are acquired as teacher data, so that the appropriate correspondence between the identification information and the predicted response pattern is assumed. Highly accurate teacher data can be continuously acquired. Therefore, a more reliable identification model can be obtained by learning again using the teacher data.

  Further, for example, when the first identification information is identified, the verification learning unit 190 indicates the number of times that a mismatch between the observed response pattern and the first predicted response pattern is detected. It is counted as the number of mismatches for the identification information. Then, the verification learning unit 190 acquires a combination of the first input information and the second identification information as the re-learning data when the number of mismatches reaches a predetermined number.

  A specific example will be described with reference to FIG. As described above, when the identification information is “self-sitting desk”, a mismatch between the response means and the response time and the predicted response means and the predicted response time is detected. In this case, the verification learning unit 190 increases the number of mismatches in the reference table 135 by one. Then, for example, when the number of mismatches reaches five, the verification learning unit 190 is ideally derived from the input information from the sensor 110 when the mismatch is detected, the prediction response unit, and the prediction response time. A combination with identification information (for example, “chest pocket”) is acquired as teacher data for relearning.

  By providing such a mismatch count, relearning can be performed only when the reliability of the identification model is really low. That is, it is possible to avoid inappropriate relearning when a mismatch is detected by chance.

  Further, the verification learning unit 190 causes the storage unit 133 to store the first input information and the observed response pattern for each detection until the number of mismatches reaches a predetermined number. Then, the verification learning unit 190 acquires a combination of the first input information and the second identification information for the predetermined number of times as the relearning data. More specifically, for example, when the predetermined number of times is 5, the verification learning unit 190 stores the input information and the observed response pattern from the sensor 110 each time a mismatch is detected. To remember. Then, when the number of mismatches reaches five, five teacher data are acquired from the input information for five times and the observed response pattern. In this way, even when teacher data is not acquired every time a mismatch is detected, teacher data corresponding to the number of mismatches can be obtained. Note that the number of mismatches may be the total number of times that mismatches have been detected. Alternatively, the number of mismatches may be the number of times a mismatch is detected for a predetermined time or a predetermined number of times, that is, the frequency of the number of mismatches.

  In addition, the verification learning unit 190 re-learns the identification model using the acquired re-learning teacher data. Note that the verification learning unit 190 may perform learning whenever teacher data is obtained, or perform re-learning every time a predetermined number of teacher data is acquired or every time a predetermined time elapses. Also good.

<3-2. Process flow>
Hereinafter, an example of information processing according to the second embodiment will be described with reference to FIG. FIG. 8 is a flowchart illustrating an example of a schematic flow of information processing according to the second embodiment. Here, only steps S411 to S423 that are differences between an example of information processing according to the first embodiment and an example of information processing according to the second embodiment will be described.

  In step S411, the response input unit 173 starts measuring the response time. In step S413, the response input unit 173 observes the response pattern at the time of the incoming call.

  Next, in step S415, the verification learning unit 190 detects whether or not the observed response pattern matches the predicted response pattern stored corresponding to the identified identification information. As a result, if a mismatch is detected, the process proceeds to step S417. On the other hand, if a match is detected, the process ends.

  In step S417, the verification learning unit 190 increases the number of mismatches for the identified identification information by one. In step S419, the verification learning unit 190 determines whether the number of mismatches has reached a predetermined number. As a result, when the number of mismatches reaches a predetermined number, the process proceeds to step S421. On the other hand, when the number of mismatches does not reach the predetermined number, the process ends.

  In step S421, the verification learning unit 190 acquires a combination of the input information from the sensor and the identification information stored corresponding to the predicted response pattern corresponding to the observed response pattern as teacher data for relearning. To do.

  Next, in step S423, the verification learning unit 190 re-learns the identification model using the acquired re-learning teacher data. Then, the process ends.

  As mentioned above, although 2nd Embodiment was described, according to the said 2nd Embodiment, the correctness of the identification information identification from the input information of the sensor 110 is verifiable by utilizing a response pattern. . Thereby, it is possible to know that the maintenance of the sensor 110 or the relearning of the identification model is necessary. Furthermore, since teacher data can be continuously acquired automatically, a more reliable identification model can be obtained by learning again using the teacher data.

<4. Third Embodiment>
In the second embodiment, the response pattern is used for verification of the identification model and acquisition of teacher data for relearning. However, the observed response pattern may be different from the predicted response pattern because the user 10 suddenly becomes busy or the user 10 can respond to an incoming call accidentally. In this case, although the identification information is correctly identified from the input information of the sensor 110, the relearning teacher data is acquired as an identification error. As a result, the relearning using inappropriate teacher data may impair the reliability of the identification model. Therefore, in the third embodiment, inappropriate interrupt data is used by obtaining the estimated interrupt refusal level of the user 10 from the related device 300 and using the interrupt refusal level in addition to the response pattern. Avoid relearning.

  In the following, the third embodiment is described in <4-1. Configuration of related equipment>, <4-2. Configuration of called-side user terminal>, <4-3. The process will be described in the order of process flow>.

<4-1. Configuration of related equipment>
The related device 300 estimates the interrupt refusal degree of the user 10. The interrupt rejection degree is information indicating how much the user 10 wants to refuse to be interrupted during work. The interrupt rejection level is represented by a plurality of stages, such as “small”, “medium”, or “large”.

  More specifically, the related device 300 estimates the interrupt refusal degree of the user 10 from the usage status of the related device 300, for example. As an example, the related device 300 estimates the interrupt refusal degree from the keystroke speed of the keyboard, the amount of mouse operation, the timing of software switching, and the like. For example, when the keyboard keying speed is fast, it is considered that the user 10 is concentrated on the work. That is, the user 10 wants to refuse the interruption. Therefore, in this case, the related device 300 estimates the interrupt rejection level as “large”. Further, immediately after the software is switched, the user 10 is considered to have switched from one work to another. That is, the user 10 is considered to allow interruption. Therefore, in this case, the related device 300 estimates that the interrupt rejection level is “low”.

  Moreover, the related apparatus 300 may estimate the interrupt refusal degree of the user 10 from the measurement result of the head movement of the user 10, for example. As an example, the related apparatus 300 can measure the head movement by photographing the head of the user 10 with a camera and analyzing the video of the camera.

  Note that the method for estimating the interrupt rejection level is described in more detail in the document “HAI Symposium 2010 3B-4 Interaction Mediation Agent Based on User Interrupt Rejection Level Estimation Takaaki Tanaka Junya Fujita”.

  Then, the related device 300 transmits the estimated interrupt rejection degree to the receiving terminal 100 using the communication function.

<4-2. Configuration of incoming user terminal>
With reference to FIG. 9 and FIG. 10, the configuration of the receiving terminal 100-3 according to the third embodiment will be described. FIG. 9 is a block diagram showing an example of the configuration of the receiving terminal 100-3 according to the third embodiment. Referring to FIG. 9, the receiving terminal 100-3 includes a sensor 110, an identification unit 120, a storage unit 137, a call control unit 140, a communication unit 153, a call output unit 160, a response input unit 173, a voice processing unit 181, and a voice input. A unit 183, a voice output unit 185, a voice storage unit 187, and a verification learning unit 193.

Here, constituent elements other than the storage unit 137, the communication unit 153, and the verification learning unit 193 are not different from those of the second embodiment. Therefore, here, only the changed parts of the storage unit 137, the communication unit 153, and the verification learning unit 193 that are partially changed from the storage unit 133, the communication unit 150, and the verification learning unit 190 of the second embodiment will be described.
The

(Storage unit 137)
The storage unit 137 stores the identification information identified by the identification unit 120 and the predicted interrupt refusal degree of the user 10 when the identification information is identified. Here, the predicted interrupt rejection level is, for example, an interrupt rejection level predicted to be estimated by the related device 300. Hereinafter, more specific contents of the storage unit 137 will be described more specifically with reference to FIG.

  FIG. 10 is an explanatory diagram illustrating an example of the reference table 139 stored in the storage unit 137 according to the third embodiment. Referring to FIG. 10, the reference table 139 stores identification information, call operation information, predicted response means, predicted response time, predicted interrupt rejection level, and number of mismatches correspondingly. Here, the identification information, call operation information, prediction response means, predicted response time, and number of mismatches, excluding the predicted interrupt rejection level, are the same as those in the reference table 135 described in FIG.

  Here, the predicted interrupt rejection level is an interrupt rejection level predicted to be estimated by the related device 300 when the corresponding identification information is identified. In the example of FIG. 10, the predicted interrupt rejection level is one of “small”, “medium”, and “large”.

  Thus, by defining the correspondence between the identification information and the predicted interrupt rejection level, it is possible to compare the actually estimated interrupt rejection level with the predicted interrupt rejection level.

(Communication unit 153)
The communication unit 153 receives the estimated interrupt refusal degree of the user 10 from the related device 300 and outputs it to the verification learning unit 193.

(Verification learning unit 193)
When the first identification information is identified from the first input information from the sensor 110, the verification learning unit 193 corresponds to the interrupt rejection degree estimated by the user 10 and the first identification information. Then, it is detected whether or not the first predicted interrupt refusal degree stored in the memory matches. A specific example will be described with reference to FIG. 10. When the identification section 120 identifies “own desk” as identification information from the input information from the sensor 110, the verification learning section 193 changes to “own desk”. Specify “small” as the corresponding predicted interrupt rejection level. In addition, the verification learning unit 193 receives “large” as the interrupt refusal degree estimated by the user 10 by the communication unit 153. Then, the verification learning unit 193 detects a mismatch between “large” that is the estimated interrupt rejection level of the user 10 and “small” that is the predicted interrupt rejection level.

  Thus, by detecting whether or not the actually estimated interrupt refusal level matches the predicted interrupt refusal level, the user 10 suddenly becomes busy, and the user 10 responds to an incoming call accidentally. It is possible to know that the user 10 was in an exceptional situation such as being able to do so.

  Further, the verification learning unit 193 detects a mismatch between the observed response pattern and the first predicted response pattern, and determines that the estimated interrupt refusal and the first predicted interrupt refusal match. When detected, a combination of the first input information and the second identification information stored corresponding to the second predicted response pattern corresponding to the observed response pattern is represented by the identification model. Acquired as re-learning data. That is, even if a mismatch between the observed response pattern and the predicted response pattern is detected, if the estimated interrupt rejection level and the predicted interrupt rejection level do not match, the user 10 is in an exceptional situation. The verification learning unit 193 does not acquire teacher data for relearning.

  A specific example will be described with reference to FIG. For example, it is assumed that the identification information identified by the identification unit 120 is “seat desk”. In this case, the predicted response means and the predicted response time are “call” and “short (less than 5 seconds)”, and the “predictive interrupt rejection” is “small”. Here, for example, if the observed response means and the predicted response time are “pending” and “10 seconds”, the verification learning unit 193 determines the observed response means and response time, the predicted response means, and the predicted response time. Inconsistency is detected. Furthermore, if the estimated interrupt rejection level of the user 10 received from the related device 300 is “large”, the verification learning unit 193 detects a mismatch between the estimated interrupt rejection level and the predicted interrupt rejection level. To do. That is, it is considered that the user 10 was in an exceptional situation. Therefore, the verification learning unit 193 does not acquire teacher data for relearning.

  As described above, since the case where the user 10 is in an exceptional situation is considered by adding the verification based on the interrupt rejection level, the teacher data is correct although the identification information is correctly identified from the input information of the sensor 110. Can be avoided. As a result, since the appropriate teacher data is used in the relearning of the identification model, the reliability of the identification model can be maintained.

<4-3. Process flow>
Hereinafter, an example of information processing according to the third embodiment will be described with reference to FIG. FIG. 11 is a flowchart illustrating an example of a schematic flow of information processing according to the third embodiment. Here, only steps S425 and S427 which are differences between an example of information processing according to the second embodiment and an example of information processing according to the third embodiment will be described.

  In step S <b> 423, the communication unit 153 receives the estimated interrupt refusal level of the user 10 from the related device 300 and outputs it to the verification learning unit 193.

  In step S427, the verification learning unit 193 detects whether or not the estimated interrupt rejection level matches the predicted interrupt rejection level stored in correspondence with the identified identification information. As a result, if a match is detected, the process proceeds to step S417. On the other hand, if a mismatch is detected, the process ends.

  Although the third embodiment has been described above, according to the third embodiment, it is possible to prevent the teacher data from being acquired even though the identification information is correctly identified from the input information of the sensor 110. As a result, since the appropriate teacher data is used in the relearning of the identification model, the reliability of the identification model can be maintained.

  As mentioned above, although preferred embodiment of this invention was described referring an accompanying drawing, it cannot be overemphasized that this invention is not limited to the example which concerns. It will be apparent to those skilled in the art that various changes and modifications can be made within the scope of the claims, and these are naturally within the technical scope of the present invention. Understood.

  For example, the information processing apparatus may not be a user terminal on the receiving side. The information processing apparatus may be another apparatus that controls the calling operation of the receiving user terminal. In this case, the information processing apparatus includes a call control unit (determination unit, control unit) and a storage unit, and also includes an identification unit or a verification learning unit (detection unit, acquisition unit, count unit) as necessary. Good. As an example, the information processing apparatus may be, for example, a PBX (Private Branch eXchange).

  In addition, the call operation has been described mainly with respect to the call operation when an incoming call is received, but the present invention is not limited to this. The call operation may be another communication call operation such as an electronic mail or an instant message.

  Moreover, the sensor which acquires input information is not restricted to an optical sensor. The sensor may be another sensor such as a GPS sensor, an acceleration sensor, a gyro sensor, or a geomagnetic sensor. For example, the GPS sensor may acquire the position information as input information, and the call operation of the incoming user terminal may be controlled according to the position information. The sensor may be built in the user terminal on the incoming side, or may be detachable from the user terminal on the incoming side.

  Further, the identification information is not limited to the position of the user terminal on the receiving side, and may be arbitrary information corresponding to the calling operation. For example, the identification information may be a symbol having no explicit meaning, such as “A”, “B”, and “C”. Further, the identification information may be information that directly indicates the call operation. That is, the identification information may be the call operation information itself without interposing any information between the input information from the sensor and the call operation information. Conversely, some information may be interposed between the identification information and the call operation information.

  Also, in the verification and learning by the response pattern, the correctness of the correspondence between the identification information and the call information is verified by the response pattern on the assumption that the identification information from the sensor input information has high reliability. Also good.

  Further, the interrupt refusal degree may be estimated by the user terminal or the information processing apparatus without being estimated by the related device. In this case, the related device may transmit information used for estimating the interrupt rejection level to the user terminal or the information processing apparatus. Further, the interrupt rejection level is not used for verifying the identification information from the sensor input information like the response pattern, but can be used for determining the calling operation similarly to the identification information. Good. That is, the call operation corresponding to the input information from the sensor and the interrupt rejection degree estimated by the user may be determined.

  In addition, the information processing system 1 may include a communication device that automatically transmits a telephone, an electronic mail, an instant message, or the like, instead of the user terminal on the transmission side.

  Further, each step in the information processing of this specification does not necessarily have to be processed in time series in the order described in the flowchart. For example, each step in the information processing may be processed in an order different from the order described as the flowchart, or may be processed in parallel.

  It is also possible to create a computer program for causing hardware such as a CPU, ROM, and RAM incorporated in a user terminal or information processing apparatus to perform the same functions as each configuration of the user terminal or information processing apparatus. is there. A storage medium storing the computer program is also provided.

DESCRIPTION OF SYMBOLS 1 Information processing system 10, 20 User 30 Network 100 User terminal (receiving terminal) of incoming side
110 sensor 120 identification unit 130, 133, 137 storage unit 140 call control unit 150, 153 communication unit 160 call output unit 170, 173 response input unit 181 voice processing unit 183 voice input unit 185 voice output unit 187 voice storage unit 190 verification learning 200 User terminal on transmission side (transmission terminal)
300 Related equipment

Claims (17)

A determination unit for determining a call operation corresponding to input information from the sensor;
Using a determination result by the determination unit, a control unit that controls a call operation at the time of an incoming call in a device including the sensor;
An information processing apparatus comprising:   The information processing apparatus according to claim 1, wherein the determination unit determines a call operation corresponding to identification information identified from the input information using an identification model learned in advance. A storage unit that stores the identification information and a predicted response pattern in a case where a call operation corresponding to the identification information is performed;
When the first identification information is identified from the first input information from the sensor, the response pattern observed as a result of the call operation corresponding to the first identification information and the first identification information A detection unit for detecting whether or not the first predicted response pattern stored as a match matches,
The information processing apparatus according to claim 2, further comprising:   When a mismatch between the observed response pattern and the first predicted response pattern is detected, the first input information corresponds to the second predicted response pattern corresponding to the observed response pattern. The information processing apparatus according to claim 3, further comprising: an acquisition unit configured to acquire a combination with the second identification information stored as the re-learning data of the identification model. When the first identification information is identified, the number of times that the observed mismatch between the response pattern and the first predicted response pattern is detected is counted as the number of mismatches for the first identification information. It further includes a counting unit,
The acquisition unit acquires a combination of the first input information and the second identification information as the relearning data when the number of mismatches reaches a predetermined number.
The information processing apparatus according to claim 4. The storage unit stores the first input information and the observed response pattern for each detection until the number of mismatches reaches a predetermined number.
The acquisition unit acquires a combination of the first input information and the second identification information for the predetermined number of times as the relearning data.
The information processing apparatus according to claim 5. The storage unit stores the identification information and the predicted interrupt refusal degree of the user of the device when the identification information is identified, correspondingly,
When the first identification information is identified, the detection unit is configured to store a first predicted interrupt stored in correspondence with the estimated interrupt rejection level of the user of the device and the first identification information. Detect if the refusal level matches,
The information processing apparatus according to any one of claims 3 to 6.   When a mismatch between the observed response pattern and the first predicted response pattern is detected and a match between the estimated interrupt refusal and the first predicted interrupt refusal is detected, the first Acquiring a combination of the input information of 1 and the second identification information stored in correspondence with the second predicted response pattern corresponding to the observed response pattern as relearning data for the identification model The information processing apparatus according to claim 7, further comprising a unit.   The information processing apparatus according to claim 7 or 8, wherein the estimated interrupt rejection level is estimated from a usage state of a predetermined device associated with the apparatus.   The information processing apparatus according to any one of claims 3 to 9, wherein the response pattern includes a response means to be selected or a time from a start time of a call operation to a response.   The information processing apparatus according to claim 10, wherein the response unit includes a call, a call rejection, a hold, or a recording to an answering machine when the incoming call is an incoming call for a call.   The information processing apparatus according to claim 1, wherein the determination unit determines a call operation corresponding to the input information and an interrupt rejection level estimated by a user of the apparatus. The sensor acquires input information corresponding to the type of substance in proximity to the sensor,
The identification information is information corresponding to the type of substance,
The information processing apparatus according to any one of claims 1 to 12.   The information processing apparatus according to claim 1, wherein the calling operation includes generation of a ringing tone, vibration, or change of display on a screen. Determining a call operation corresponding to input information from the sensor;
Using the determination result by the determination unit, controlling a call operation at the time of an incoming call in a device including the sensor;
An information processing method including: Computer
A determination unit for determining a call operation corresponding to input information from the sensor;
Using a determination result by the determination unit, a control unit that controls a call operation at the time of an incoming call in a device including the sensor;
Program to function as. An information processing system including an information processing device and related equipment,
The information processing apparatus includes:
A determination unit for determining a call operation corresponding to identification information identified from input information from a sensor using an identification model learned in advance;
Using a determination result by the determination unit, a control unit that controls a call operation at the time of an incoming call in a device including the sensor;
A storage unit that stores the identification information and a predicted response pattern in a case where a call operation corresponding to the identification information is performed;
When the first identification information is identified from the first input information from the sensor, the response pattern observed as a result of the call operation corresponding to the first identification information and the first identification information A detection unit for detecting whether or not the first predicted response pattern stored as a match matches,
With
The related equipment estimates the interrupt refusal of the user of the device,
The storage unit stores the identification information and the predicted interrupt refusal degree of the user of the device when the identification information is identified, correspondingly,
When the first identification information is identified, the detection unit is configured to store a first predicted interrupt stored in correspondence with the estimated interrupt rejection level of the user of the device and the first identification information. Detect if the refusal level matches,
Information processing system.

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