JP2012005010A - Information processing system, telephone set, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a user to freely set a communication destination to which occurrence of a suspicious call is to be reported.SOLUTION: An information processing system comprises: storage means for storing information on the communication destination; acquisition means for acquiring a word included in the voice presently spoken by a telephone subscriber; keyword detection means for detecting correspondence of the word acquired by the acquisition means to a keyword for identifying predetermined suspicious telephone; communication means for communicating with a communication destination terminal corresponding to the information on the communication destination on condition that the word acquired by the acquisition means corresponds to the keyword for identifying the predetermined suspicious telephone; reception means for receiving input of the information on the communication destination from the telephone subscriber; and registration means for registering, to the storage means, the information on the communication destination received by the reception means.

Description

  The present invention relates to a technique for handling suspicious calls.

  A suspicious call report method in a communication system is disclosed in Japanese Patent Laid-Open No. 2007-228384 (Patent Document 1). The invention described in this publication provides a suspicious call discrimination program for discriminating a suspicious call from a call partner not registered in advance.

JP 2007-228384 A

However, in the suspicious call report method described in Patent Document 1 described above, the user cannot freely set the contact information for the suspicious call. For this reason, for example, it was not possible to respond to a child's request to know that a suspicious call was received by the parent.
The objective of this invention is providing the technique which solves the above-mentioned subject.

In order to achieve the above object, a system according to the present invention provides:
Storage means for storing contact information;
Acquisition means for acquiring words contained in the voice during a call by the telephone subscriber;
Keyword detecting means for detecting that the word acquired by the acquiring means corresponds to a predetermined suspicious telephone specifying keyword;
Contact means for contacting a contact terminal corresponding to the contact information, on the condition that the word acquired by the acquisition means corresponds to the predetermined suspicious telephone identification keyword;
Receiving means for receiving input of contact information from the telephone subscriber;
Registration means for registering the contact information received by the receiving means in the storage means;
It is provided with.

In order to achieve the above object, a telephone according to the present invention provides:
Call means for telephone subscribers to make calls,
Storage means for storing contact information;
Obtaining means for obtaining a word contained in a voice during a call using the calling means;
Keyword detecting means for detecting that the word acquired by the acquiring means corresponds to a predetermined keyword;
Contact means for contacting a contact terminal corresponding to the contact information, provided that the word acquired by the acquisition means corresponds to the predetermined keyword;
Receiving means for receiving input of contact information from the telephone subscriber;
Registration means for registering the contact information received by the receiving means in the storage means;
It is provided with.

In order to achieve the above object, the method according to the present invention comprises:
Obtaining words contained in voice during a call by a telephone subscriber;
Detecting that the acquired word corresponds to a predetermined suspicious call specifying keyword;
Contacting the contact terminal corresponding to the contact information stored in the storage means on the condition that the acquired word corresponds to the predetermined suspicious telephone specifying keyword;
Receiving contact information input from the telephone subscriber;
Registering the received contact information in the storage means;
It is provided with.

In order to achieve the above object, a program according to the present invention provides:
Obtaining words contained in voice during a call by a telephone subscriber;
Detecting that the acquired word corresponds to a predetermined suspicious call specifying keyword;
Contacting the contact terminal corresponding to the contact information stored in the storage means on the condition that the acquired word corresponds to the predetermined suspicious telephone specifying keyword;
Receiving contact information input from the telephone subscriber;
Registering the received contact information in the storage means;
Is executed by a computer.

  According to the present invention, it is possible to set a contact information notifying that there has been a suspicious call.

It is a block diagram which shows the structure of 1st Embodiment of this invention. It is a block diagram which shows the structure of 2nd Embodiment of this invention. It is a flowchart which shows the whole operation | movement of the system shown in FIG. 3 is a flowchart showing the operation of the telephone 10 shown in FIG. It is a flowchart which shows operation | movement of the whole system in 3rd Embodiment of this invention. It is a block diagram which shows the structure of 4th Embodiment of this invention. It is a flowchart which shows the whole operation | movement of the system shown in FIG. It is a block diagram which shows the structure of 5th Embodiment of this invention. It is a flowchart which shows the whole operation | movement of the system shown in FIG. It is a block diagram which shows the structure of 6th Embodiment of this invention. 11 is a flowchart showing an operation of the telephone 10 shown in FIG.

  Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the drawings. However, the components described in the following embodiments are merely examples, and are not intended to limit the technical scope of the present invention only to them.

(First embodiment)
The information processing system shown in FIG. 1 includes a storage unit 3 that stores contact information. The information processing system also acquires an acquisition unit 4 that acquires words included in the voice during a call by a telephone subscriber (telephone user), and the words acquired by the acquisition unit 4 are used as predetermined suspicious telephone identification keywords. And a keyword detection unit 5 for detecting the correspondence. Further, the information processing system provides the contact unit 6 for contacting the contact terminal 30 corresponding to the contact information on the condition that the word acquired by the acquisition unit 4 corresponds to a predetermined suspicious telephone specifying keyword. I have. In addition to this, it has a reception unit 1 that receives input of contact information from a telephone subscriber, and a registration unit 2 that registers the contact information received by the reception unit 1 in the storage unit 3.

  The accepting unit 1 accepts input of contact information of the contact terminal 30 from a telephone subscriber. The registration unit 2 registers the contact information received by the reception unit 1 in the storage unit 3. When the call is started, the acquisition unit 4 acquires a word included in the voice during the call. The keyword detection unit 5 detects that the word acquired by the acquisition unit 4 corresponds to a predetermined suspicious telephone identification keyword. The contact unit 6 contacts the contact terminal 30 corresponding to the contact information on the condition that the word acquired by the acquisition unit 4 corresponds to a predetermined suspicious telephone specifying keyword.

  According to the present embodiment, the reception unit 1 receives input of contact information from the telephone subscriber, and the registration unit 2 registers the contact information received by the reception unit 1 in the storage unit 3, so that a suspicious call is It is possible to freely set a contact information to notify that there has been.

(Second Embodiment)
Next, a second embodiment of the present invention will be described. In the present embodiment, the storage unit 3 is provided on a physical memory or a storage. The reception unit 1, the registration unit 2, the acquisition unit 4, the keyword detection unit 5, and the communication unit 6 are realized by a processor executing a predetermined program. The storage unit 3 may be distributed over a plurality of physical memories or storages. The reception unit 1, the registration unit 2, the acquisition unit 4, the keyword detection unit 5, and the communication unit 6 may be realized by distributed processing by a plurality of processors.

  The storage unit 3 can store a plurality of suspicious telephone specifying keywords and contact information. Here, the suspicious call specifying keyword is a keyword for determining that the call is a suspicious call. For example, if it is a keyword for determining a suspicious call involving money, “guarantor” or “transfer” is used. Etc. can be keywords. The contact information is an address or number of a contact to notify or report a suspicious call. Depending on the type of the contact terminal 30, for example, an e-mail address, a FAX number, a telephone number of a voice call or an answering machine, etc. become contact information.

  The acquisition unit 4 acquires words included in the voice during a call. As the acquisition method, a word extracted from the voice during a call may be acquired from an external device, or the acquisition unit 4 converts the voice during a call into text by a voice recognition engine, and further converts the text into a morphological analysis engine. The word may be cut out by The keyword detection unit 5 detects that the word included in the voice during a call acquired by the acquisition unit 4 matches the suspicious call specifying keyword stored in the storage unit 3. However, the word corresponding to the keyword for suspicious telephone identification may be detected using, for example, a thesaurus, without being limited to the complete matching of the keyword for suspicious telephone identification.

  The contact unit 6 uses a communication interface and a communication protocol corresponding to the type of the contact terminal 30 when contacting the contact terminal 30. The contact unit 6 may be configured to contact the contact terminal 30 only when the keyword detection unit 5 detects a word corresponding to the suspicious telephone specifying keyword once. On the other hand, the contact detection terminal 30 may be contacted on the condition that the keyword detection unit 5 detects a word corresponding to the suspicious call specifying keyword a plurality of times.

  The accepting unit 1 accepts, from a telephone subscriber, an input of a suspicious telephone specifying keyword for detecting a suspicious call and contact information of the contact terminal 30 for contacting the detection of the suspicious telephone specifying keyword. At this time, the accepting unit 1 accepts an input of a suspicious telephone specifying keyword and contact information in response to a telephone subscriber input operation performed from a key switch, a touch panel, or the like. The registration unit 2 registers the suspicious telephone identification keyword and contact information input from the telephone subscriber to the reception unit 1 in the storage unit 3. With the above configuration, the same operational effects as in the first embodiment can be achieved. Furthermore, since the telephone subscriber (or telephone user) can register the suspicious telephone specifying keyword, the problem that the countermeasure against the suspicious telephone is entrusted to the business operator and the degree of freedom is small can be solved. That is, there is an effect that the telephone user can freely customize suspicious telephone countermeasures.

(Third embodiment)
Next, a third embodiment of the present invention will be described with reference to FIGS. As shown in FIG. 2, in this embodiment, the units 1 to 6 described in the first embodiment are mounted on the telephone 10. In addition, the telephone 10 includes a call unit (not shown). The call unit includes a voice input unit that inputs the voice of the telephone user, a voice output unit that outputs the voice of the other party, a transmission / reception unit that transmits the voice of the telephone user and receives the voice of the other party, A call control unit for controlling the operation of each unit. The storage unit 3 is provided in a storage provided in the telephone 10. The reception unit 1, the registration unit 2, the acquisition unit 4, the keyword detection unit 5, and the communication unit 6 are realized by the processor of the telephone 10 executing a program. Since the functions of these units are the same as those in the first embodiment, the same reference numerals are given and redundant descriptions are omitted. The telephone 10 includes a mobile phone, a cordless phone, and a fixed phone. The telephone 10 may communicate as an IP phone. The telephone 10 can communicate with the contact terminal 30 via the communication network 20 (network used for a call).

  FIG. 3 is a flowchart showing the overall operation of the system shown in FIG. A telephone subscriber operates an input device such as a key switch or a touch panel of the telephone 10 to receive a keyword for identifying a suspicious call for detecting a suspicious call and contact information of a contact terminal for contacting the detection. Enter 1 The registration unit 2 registers the suspicious telephone identification keyword and contact information input to the reception unit 1 in the storage unit 3 (S1). Thereafter, the telephone 10 receives an incoming call from the communication network 20 or makes a call to the communication network 20 by the function of the call unit, and enters a call state with a call partner (not shown) via the communication network 20 (S2, S3). ).

  The acquisition unit 4 acquires words included in the voice during a call. The keyword detection unit 5 detects the word corresponding to the suspicious call specifying keyword registered in the storage unit 3 in advance from the words acquired by the acquisition unit 4, and notifies the communication unit 6 of the detected word (S4). A threshold value of one or more times for detecting a word corresponding to the suspicious call specifying keyword may be set in advance, and in this case, the notification unit 6 is notified when the number of detection times reaches the threshold value.

When the keyword detection unit 5 detects a word corresponding to the suspicious call specifying keyword, the contact unit 6 sends a word corresponding to the suspicious call specifying keyword to the contact terminal 30 corresponding to the contact information registered in advance. Is detected (S5). For example, if the contact information is an e-mail address, contact is made by e-mail. If the contact information is a FAX number, contact is made by FAX. If the contact information is a telephone number of an answering machine using a voice call or an answering machine service, an automatic voice call is made. The automatic voice data is stored in the storage unit 3 in advance.
The contact terminal 30 that has received this notification contacts the telephone 10 and returns confirmation (response) to the telephone 10 that the suspicious call has been received (S6).

  FIG. 4 is a flowchart in the case where the contact terminal 30 is contacted when the number of detections of the word corresponding to the suspicious telephone specifying keyword is equal to or greater than the threshold. Hereinafter, the threshold is appropriately referred to as “keyword detection threshold”. The receiving unit 1 receives input of contact information from a telephone subscriber, and the registration unit 2 registers the input contact information in the storage unit 3 (S11). The accepting unit 1 accepts an input of a suspicious call specifying keyword for detecting a suspicious call from a telephone subscriber, and the registration unit 2 registers the input suspicious call specifying keyword in the storage unit 3 (S12). The receiving unit 1 further receives an input of the keyword detection threshold from the telephone subscriber, and the registration unit 2 registers the input keyword detection threshold in the storage unit 3 (S13). The keyword detection threshold is used to contact the contact terminal 30 when the number of detections of the word corresponding to the suspicious telephone specifying keyword reaches this threshold, and is set to, for example, three.

  Thereafter, the acquisition unit 4 sequentially acquires words included in the voice data during a call and inputs the words to the keyword detection unit 5. Each time the keyword detection unit 5 detects a word corresponding to the suspicious telephone identification keyword registered in the storage unit 3 from the input words, the keyword detection unit 5 adds a detection counter (S14). The detection counter is provided in the storage unit 3. In S15, it is determined whether or not the value of the detection counter has reached the keyword detection threshold value. If not yet reached, the process returns to S14. On the other hand, when the value of the detection counter reaches the keyword detection threshold, the contact unit 6 is notified of this, and the contact unit 6 sends a suspicious message to the contact terminal 30 corresponding to the contact information registered in the storage unit 3. Notification is made that the keyword of the call has been detected (S16).

Even if it does in this way, the same operation effect as a 1st embodiment can be acquired.
In the present embodiment, the reception unit 1 receives an input of a suspicious call specifying keyword from a telephone subscriber, and the registration unit 2 registers the suspicious call specifying keyword received by the reception unit 1 in the storage unit 3. The telephone subscriber can freely set a keyword for identifying a suspicious telephone.

  Further, if the keyword detection threshold is used, the contact terminal 30 is contacted when a word that predicts a suspicious call is detected a plurality of times, so that the contact terminal is limited to a call with a relatively high possibility of a suspicious call. 30 can be contacted.

(Fourth embodiment)
Next, a fourth embodiment of the present invention will be described with reference to FIG. In the present embodiment, the configuration of the system is the same as the configuration shown in FIG. 2 as the third embodiment, and a duplicate description is omitted.

  In the present embodiment, a validity period is set for the suspicious telephone identification keyword and contact information registered in the storage unit 3, and during the validity period, the registered suspicious telephone identification keyword and contact information are canceled (changed). , Deletion, invalidation).

  FIG. 5 is a flowchart showing the overall operation of the system in the present embodiment. In FIG. 5, a receiving unit 1 of a telephone 10 (a mobile phone, a cordless telephone, a fixed telephone or the like) receives input of one or more suspicious telephone specifying keywords and one or more contact information from a telephone subscriber. The registration unit 2 registers the received suspicious telephone identification keyword and contact information in the storage unit 3. The accepting unit 1 further accepts from the telephone subscriber an input of the validity period of the registered suspicious telephone specifying keyword and contact information, and the registration unit 2 sets the entered valid period in the storage unit 3 (S21). . The control unit (not shown) of the telephone 10 does not cancel the suspicious telephone specifying keyword and the contact information registered in the storage unit 3 during the set effective period. Since the subsequent operations are the same as those in the third embodiment, the same reference numerals are given and redundant descriptions are omitted.

  With the above configuration, the same operational effects as in the third embodiment can be obtained, and the registered suspicious telephone specifying keyword and contact information cannot be canceled during the valid period. The situation where the function is stopped can be prevented.

(Fifth embodiment)
Next, a fifth embodiment of the present invention will be described with reference to FIGS. In this embodiment, the units 1 to 6 described in the first embodiment are provided on the communication network 20. The telephone 10 makes a call with another telephone 10 (not shown) through the communication network 20. The telephone 10 can communicate with the contact terminal 30 via the communication network 20.

In the present embodiment, the telephone 10 includes a mobile phone, a cordless phone, and a fixed phone. The telephone 10 may communicate as an IP phone.
In the present embodiment, the storage unit 3 is provided in a physical memory or storage of a node on the communication network 20. The reception unit 1, registration unit 2, acquisition unit 4, keyword detection unit 5, and communication unit 6 are realized by a processor executing a program in a node on the communication network 20. Each part 1-6 may be arrange | positioned at the single node on the communication network 20, and may be distributed and arrange | positioned at several nodes. When the units 1 to 6 are distributed and arranged in a plurality of nodes, the operation of the entire system is realized by communication between the nodes.

  FIG. 7 is a flowchart showing the overall operation of the system according to the present embodiment. The same operations as those in the third embodiment are denoted by the same reference numerals. In FIG. 7, the reception unit 1 on the communication network 20 subscribes one or more suspicious telephone identification keywords and one or more contact information, and the validity period of the suspicious telephone identification keywords and contact information. From the telephone 10 of the person through the communication network 20. The registration unit 2 registers the suspicious telephone identification keyword, contact information, and validity period received by the reception unit 1 in the storage unit 3 (S31). Here, the control unit (not shown) of the node including the registration unit 2 disables the cancellation of the registered suspicious telephone specifying keyword and contact information during the valid period, as in the fourth embodiment.

  Thereafter, the telephone 10 receives an incoming call from the communication network 20 or makes a call to the communication network 20, and enters a call state with a call partner (not shown) via the communication network 20 (S2, S3). The acquisition unit 4 is connected to the telephone subscriber's telephone 10 via the communication network 20, and analyzes words in a call using the telephone 10 to acquire words. The keyword detecting unit 5 detects a word corresponding to the suspicious telephone specifying keyword registered in the storage unit 3 in advance from the words in the call, and if detected, notifies the contact unit 6 of that ( S34). As shown in FIG. 4, a keyword detection threshold value may be set in advance, and notification to the communication unit 6 may be performed when the threshold value is reached.

  When the notification unit 6 receives a notification that the keyword detection unit 5 has detected a word corresponding to a previously registered suspicious telephone identification keyword, the contact unit 6 notifies the contact terminal 30 corresponding to the contact information to that effect. (S35). For example, if the contact information is an e-mail address, contact is made by e-mail. If the contact information is a FAX number, contact is made by FAX. In addition, if the contact terminal 30 is a telephone number of an answering machine using a voice call or an answering machine service, the telephone is contacted by automatic voice. The automatic voice data is stored in the storage unit 3 in advance. The contact terminal 30 that has received this notification contacts the telephone 10 and returns confirmation (response) to the telephone 10 that the suspicious call has been received (S6).

  Even if it does in this way, besides having the same operation effect as a 1st embodiment, the resource of telephone 10 of each user can be saved by putting the detection system of a suspicious call on communication network 20. Further, even when the same user uses different telephones 10, it is possible to use common suspicious telephone identification keywords and contact information. In addition, there is a possibility that a plurality of users can share a suspicious call specifying keyword.

(Sixth embodiment)
Next, a sixth embodiment of the present invention will be described with reference to FIGS. In the present embodiment, as shown in FIG. 8, the units 1 to 6 described in the first embodiment are mounted on a RAN-GW 40 (Radio Access Network Gateway). The RAN-GW 40, together with the small base station 50, constitutes an ultra-compact wireless base station system for homes and small offices. In the present embodiment, the telephone that makes a call is the mobile phone 60, and the RAN-GW 40 includes an MGW 42 (Media Gateway) that connects the mobile phone network and the IP network, and a control unit 41. The mobile phone 60 can communicate with other telephones via the small base station 50, the RAN-GW 40, and the communication network 20.

  In the present embodiment, the storage unit 3 is secured in the physical memory or storage of the RAN-GW 40. The acquisition unit 4 and the keyword detection unit 5 are provided in the MGW 42. The reception unit 1, the registration unit 2, and the communication unit 6 are provided in the control unit 41. The communication unit 6 can communicate with the contact terminal 30 via the communication network 20. The reception unit 1, the registration unit 2, the acquisition unit 4, the keyword detection unit 5, and the communication unit 6 may be realized by a processor executing a program, or each unit may be realized by an integrated circuit such as an ASIC. .

  FIG. 9 is a flowchart showing the overall operation of the system in the present embodiment. In FIG. 9, the accepting unit 1 sends one or more suspicious telephone identification keywords, one or more contact information, and the validity period of the suspicious telephone identification keywords and contact information via the small base station 50. To receive from the mobile phone 60. The registration unit 2 registers the suspicious telephone identification keyword, contact information, and validity period received by the reception unit 1 in the storage unit 3 (S41). Here, as in the fourth embodiment, the control unit including the registration unit 2 disables cancellation of the registered suspicious telephone specifying keyword and contact information during the valid period.

  The mobile phone 60 receives an incoming call from the communication network 20 via the RAN-GW 40 and the small base station 50, or makes a call to the communication network 20, and is in a call state with the other party via the RAN-GW 40 and the small base station 50. (S2, S3).

  The acquisition unit 4 equipped in the MGW 42 cuts out a word from the voice data during a call by data analysis and inputs it to the keyword detection unit 5. The keyword detection unit 5 detects the word corresponding to the suspicious telephone identification keyword registered in the storage unit 3 in advance from the extracted words in the call, and if detected, notifies the contact unit 6 to that effect. (S44). Here, a threshold for the number of keyword detections may be set in advance, and when the number of keyword detections reaches the threshold, notification to the communication unit 6 may be performed.

  When notified of the detection of the word corresponding to the suspicious telephone identification keyword from the keyword detection section 5, the contact section 6 detects the word corresponding to the suspicious telephone identification keyword in the contact terminal 30 corresponding to the contact information. This is notified (S45). For example, if the contact information is an e-mail address, contact is made by e-mail. If the contact information is a FAX number, contact is made by FAX. If the contact information is a telephone number of an answering machine using a voice call or an answering machine service, an automatic voice call is made. The automatic voice data is stored in the storage unit 3 in advance. The contact terminal 30 that has received this notification contacts the telephone 10 and returns confirmation (response) to the telephone 10 that the suspicious call has been received (S6).

  Even if it does in this way, besides having the same operation effect as a 1st embodiment, the resource of telephone 10 can be saved by putting the detection system of a suspicious call on RAN-GW40. In addition, even when a user uses a different telephone 10 at home or in a small office, it is possible to use common suspicious telephone identification keywords and contact information. In addition, there is a possibility that a plurality of users can share a suspicious call specifying keyword.

(Seventh embodiment)
Next, a seventh embodiment of the present invention will be described with reference to FIGS. The system shown in FIG. 10 includes a keyword memory unit 7 in addition to the configuration of the third embodiment shown in FIG. Since other configurations are the same as those of the third embodiment, the same reference numerals are given and redundant description is omitted. The keyword memory unit 7 is provided in the physical memory or storage of the telephone 10 and temporarily holds the words detected by the keyword detection unit 5.

  FIG. 11 is a flowchart showing the operation of the telephone 10 in the present embodiment. The same parts as those in FIG. 4 described in the third embodiment are denoted by the same reference numerals. First, the reception unit 1 receives input of contact information from a telephone subscriber, and the registration unit 2 registers the contact information in the storage unit 3 (S11). Next, the accepting unit 1 accepts an input of a suspicious call specifying keyword for detecting a suspicious call from a telephone subscriber, and the registration unit 2 registers the suspicious call specifying keyword in the storage unit 3 (S12). The receiving unit 1 further receives an input of a keyword detection threshold from the telephone subscriber, and the registration unit 2 registers the threshold in the storage unit 3 (S13). The keyword detection threshold is used to contact the contact terminal 30 when the number of detections of the word corresponding to the suspicious telephone specifying keyword reaches this threshold, and is set to, for example, three.

  Thereafter, the acquisition unit 4 cuts out a word included in the voice during a call and inputs it to the keyword detection unit 5. The keyword detection unit 5 detects a word corresponding to the suspicious telephone identification keyword registered in advance in the storage unit 3 from the words acquired by the acquisition unit 4, and adds a detection counter when the word is detected (S14). ). The detection counter is provided in the storage unit 3. In S15, it is determined whether or not the value of the detection counter has reached the keyword detection threshold value. If not yet reached, the process returns to S14. On the other hand, when the value of the detection counter reaches the keyword detection threshold, the keyword detection unit 5 notifies the communication unit 6 to that effect. At this time, the keyword detection unit 5 stores the detected word in the keyword memory unit 7. Upon receiving the notification from the keyword detection unit 5, the contact unit 6 notifies the contact terminal 30 corresponding to the contact information registered in the storage unit 3 of the word stored in the keyword memory unit 7 (S56). .

  If it does in this way, besides having the same effect as a 3rd embodiment, since a detected word can be notified to contact terminal 30, the word can be known concretely on the side of contact terminal 30, and from the word The degree of urgent response can be estimated.

  In this embodiment, as in the third embodiment, an effective period is set for the suspicious telephone identification keyword and contact information registered in the storage unit 3, and the suspicious telephone identification keyword and communication are set during the effective period. You may control so that the prior information cannot be canceled. The function of notifying words to the contact terminal 30 according to the present embodiment can also be employed in each of the above embodiments.

(Other embodiments)
As mentioned above, although embodiment of this invention was explained in full detail, the system or apparatus which combined the separate characteristic contained in each embodiment how was included in the category of this invention. Further, the present invention may be applied to a system composed of a plurality of devices, or may be applied to a single device. Furthermore, the present invention can also be applied to a case where an information processing program that implements the functions of the embodiments is supplied directly or remotely to a system or apparatus. Therefore, in order to realize the functions of the present invention on a computer, a program installed in the computer, a medium storing the program, and a WWW server that downloads the program are also included in the scope of the present invention.

[Other expressions of embodiment]
A part or all of the above-described embodiment can be described as in the following supplementary notes, but is not limited thereto.
(Appendix 1)
Storage means for storing contact information;
Acquisition means for acquiring words contained in the voice during a call by the telephone subscriber;
Keyword detecting means for detecting that the word acquired by the acquiring means corresponds to a predetermined suspicious telephone specifying keyword;
Contact means for contacting a contact terminal corresponding to the contact information, on the condition that the word acquired by the acquisition means corresponds to the predetermined suspicious telephone identification keyword;
Receiving means for receiving input of contact information from the telephone subscriber;
Registration means for registering the contact information received by the receiving means in the storage means;
An information processing system comprising:
(Appendix 2)
2. The information processing system according to claim 1, wherein the contact means contacts the contact terminal when the keyword detecting means detects the predetermined suspicious telephone specifying keyword a predetermined number of times.
(Appendix 3)
The accepting means accepts an input of a validity period of the contact information from the telephone subscriber;
The registration means registers the validity period in the storage means, and
The information processing system according to appendix 1 or 2, further comprising a control unit that disables cancellation of the contact information during the effective period.
(Appendix 4)
The contact means contacts the contact terminal with a word corresponding to the suspicious telephone identification keyword, which is the word acquired by the acquisition means. Information processing system described in 1.
(Appendix 5)
Any one of Supplementary notes 1 to 4, wherein the acquisition means is connected to the telephone of the telephone subscriber via a network, analyzes the voice in a call using the telephone, and acquires the word. Information processing system according to item.
(Appendix 6)
6. The information processing system according to any one of appendices 1 to 5, wherein the reception unit receives an input of the contact information from a telephone of the telephone subscriber via a network.
(Appendix 7)
Any one of Supplementary notes 1 to 6, wherein the acquisition means and the keyword detection means are provided in a RAN-GW (Radio Access Network Gateway) provided between a telephone and a network used for a telephone call by the telephone. The information processing system according to claim 1.
(Appendix 8)
Supplementary notes 1 to 3, wherein the storage means, the registration means, and the contact means are provided in a RAN-GW (Radio Access Network Gateway) provided between a telephone and a network used for a telephone call by the telephone. 8. The information processing system according to any one of items 7.
(Appendix 9)
Call means for telephone subscribers to make calls,
Storage means for storing contact information;
Obtaining means for obtaining a word contained in a voice during a call using the calling means;
Keyword detecting means for detecting that the word acquired by the acquiring means corresponds to a predetermined keyword;
Contact means for contacting a contact terminal corresponding to the contact information, provided that the word acquired by the acquisition means corresponds to the predetermined keyword;
Receiving means for receiving input of contact information from the telephone subscriber;
Registration means for registering the contact information received by the receiving means in the storage means;
A telephone set comprising:
(Appendix 10)
Obtaining words contained in voice during a call by a telephone subscriber;
Detecting that the acquired word corresponds to a predetermined suspicious call specifying keyword;
Contacting the contact terminal corresponding to the contact information stored in the storage means on the condition that the acquired word corresponds to the predetermined suspicious telephone specifying keyword;
Receiving contact information input from the telephone subscriber;
Registering the received contact information in the storage means;
An information processing method characterized by comprising:
(Appendix 11)
Obtaining words contained in voice during a call by a telephone subscriber;
Detecting that the acquired word corresponds to a predetermined suspicious call specifying keyword;
Contacting the contact terminal corresponding to the contact information stored in the storage means on the condition that the acquired word corresponds to the predetermined suspicious telephone specifying keyword;
Receiving contact information input from the telephone subscriber;
Registering the received contact information in the storage means;
An information processing program for causing a computer to execute.

DESCRIPTION OF SYMBOLS 1 Reception part 2 Registration part 3 Storage part 4 Acquisition part 5 Keyword detection part 6 Contact part 7 Keyword memory part 10 Telephone 20 Communication network 30 Contact terminal 40 RAN-GW
41 Control unit 42 MGW
50 Small base station 60 Mobile phone

Claims (10)

Storage means for storing contact information;
Acquisition means for acquiring words contained in the voice during a call by the telephone subscriber;
Keyword detecting means for detecting that the word acquired by the acquiring means corresponds to a predetermined suspicious telephone specifying keyword;
Contact means for contacting a contact terminal corresponding to the contact information, on the condition that the word acquired by the acquisition means corresponds to the predetermined suspicious telephone identification keyword;
Receiving means for receiving input of contact information from the telephone subscriber;
Registration means for registering the contact information received by the receiving means in the storage means;
An information processing system comprising:   The information processing system according to claim 1, wherein the contact unit contacts the contact terminal when the keyword detection unit detects the predetermined suspicious call specifying keyword a predetermined number of times. The accepting means accepts an input of a validity period of the contact information from the telephone subscriber;
The registration means registers the validity period in the storage means, and
The information processing system according to claim 1, further comprising a control unit that disables cancellation of the contact information during the effective period.   4. The contact unit according to claim 1, wherein the contact unit is configured to contact the contact terminal with a word corresponding to the suspicious telephone identification keyword that is acquired by the acquisition unit. 5. Information processing system according to item.   5. The acquisition unit according to claim 1, wherein the acquisition unit is connected to a telephone of the telephone subscriber via a network, and analyzes the voice in a call using the telephone to acquire the word. The information processing system according to item 1.   6. The information processing system according to claim 1, wherein the accepting unit accepts an input of the contact information from the telephone subscriber's telephone through a network.   7. The acquisition means and the keyword detection means are provided in a RAN-GW (Radio Access Network Gateway) provided between a telephone and a network used for a telephone call by the telephone. The information processing system according to any one of claims. Call means for telephone subscribers to make calls,
Storage means for storing contact information;
Obtaining means for obtaining a word contained in a voice during a call using the calling means;
Keyword detecting means for detecting that the word acquired by the acquiring means corresponds to a predetermined keyword;
Contact means for contacting a contact terminal corresponding to the contact information, provided that the word acquired by the acquisition means corresponds to the predetermined keyword;
Receiving means for receiving input of contact information from the telephone subscriber;
Registration means for registering the contact information received by the receiving means in the storage means;
A telephone set comprising: Obtaining words contained in voice during a call by a telephone subscriber;
Detecting that the acquired word corresponds to a predetermined suspicious call specifying keyword;
Contacting the contact terminal corresponding to the contact information stored in the storage means on the condition that the acquired word corresponds to the predetermined suspicious telephone specifying keyword;
Receiving contact information input from the telephone subscriber;
Registering the received contact information in the storage means;
An information processing method characterized by comprising: Obtaining words contained in voice during a call by a telephone subscriber;
Detecting that the acquired word corresponds to a predetermined suspicious call specifying keyword;
Contacting the contact terminal corresponding to the contact information stored in the storage means on the condition that the acquired word corresponds to the predetermined suspicious telephone specifying keyword;
Receiving contact information input from the telephone subscriber;
Registering the received contact information in the storage means;
An information processing program for causing a computer to execute.

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