JP2013073394A - Customer operation type terminal provided with small change theft prevention - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer operating type terminal for preventing a foreign matter from being attached to a small change discharge port part with a tool or the like.SOLUTION: The customer operating type terminal which performs transaction using coins with a user and is provided with: an operation part for receiving operation about transaction from a user; a coin discharge part which has a coin discharge port for discharging coins accumulated in the customer operating type terminal on the basis of the transaction and a detection part which is installed at the coin discharge port and detects foreign matters; a warning part for warning when the detection part detects a foreign matter; and a control part for performing transaction according to the operation of the operation part and having the warning part warn when the detection part detects a foreign matter.

Description

  The present invention relates to a foreign matter mixing prevention technique in a coin change outlet portion in a customer operation type terminal such as an automatic ticket vending machine or an automatic cash transaction apparatus.

  2. Description of the Related Art In recent years, customer operation type terminals that perform a desired transaction by being operated by a customer have been installed in various places. In this customer-operated type terminal, foreign matter such as tape or gum is attached to the change outlet, and when the change is released after the customer is used, the change is attached to the foreign matter and the mischief does not come out of the change. .

  In addition, there is a crime of deliberately attaching a foreign object and taking the change attached to the foreign object after the customer leaves. Currently, a transparent acrylic processed product is attached to the change outlet so that the attached foreign matter can be confirmed from the outside, or the finger cannot reach so that it cannot be attached (for example, patents) Reference 1).

JP 2001-195626 A

  According to the present state-of-the-art technology, when a foreign object is attached, it is often impossible to notice that the foreign object has been attached unless a problem such as excessive or insufficient change occurs without noticing it. In addition, there is a problem that it is necessary to remove foreign objects if attached. Further, in addition to these cases, there is a problem that foreign matter cannot be confirmed from the outside when a tool such as a stick is used to attach a foreign matter to the back part of the transparent acrylic processed product or the like.

  The present invention has been made in view of the above, and an object of the present invention is to provide a customer-operated terminal that can prevent foreign matter from being attached to a change outlet portion by a tool or the like.

  In order to solve the above-described problems and achieve the object, a customer-operated terminal according to the present invention is a customer-operated terminal that performs transactions using coins with a user, from the user An operation unit that receives operations related to transactions, a coin discharge port that discharges coins accumulated in the customer operation type terminal based on the transaction, a detection unit that is provided at the coin discharge port and detects foreign matter , A coin discharging unit, a warning unit for giving a warning when the detection unit detects the foreign object, and performing the transaction according to an operation from the operation unit, and when the detection unit detects the foreign object , And a control unit for causing a warning by the warning unit.

  ADVANTAGE OF THE INVENTION According to this invention, the customer operation type | mold terminal which can prevent the foreign material attachment to the change discharge port part by a tool etc. can be provided.

It is an external appearance block diagram of a customer operation type | mold terminal. It is a functional block diagram of a customer operation type terminal. FIG. 6 is a layout diagram of detection sensors. It is a flowchart which shows a ticketing process from the purchase start in a customer operation type | mold terminal (ticket vending machine).

  Exemplary embodiments of a customer operation type terminal according to the present invention will be described below in detail with reference to the accompanying drawings. Below, although the case where the customer operation type terminal concerning this invention is applied to an automatic ticket vending machine is demonstrated, it has a mechanism which discharges change to the change outlet, such as a change machine and a vending machine. If it is a thing, it will not specifically limit to this.

  The first embodiment will be described assuming an automatic ticket vending machine as a customer operation type terminal. FIG. 1 shows an overview of the automatic ticket vending machine 1. The automatic ticket vending machine 1 mainly includes a customer display operation unit 2, a coin slot 3, a bill slot 4, a coin outlet 5a shown in FIGS. 2 and 3, and a coin shooter 302 attached to the casing. A coin discharge unit 5 including a coin discharge port 5b and a foreign matter detection sensor 301, a coin cover 101, a coin tray 12, a bill discharge port 6, a card insertion / discharge port 7, and a ticket insertion / discharge port 8. , A numeric keypad 9, a person camera 10, and a customer service sensor 102.

  The customer display operation unit 2 displays a transaction menu and operation guidance for the customer, and accepts an input such as menu selection by the customer. The coin insertion slot 3 and the banknote deposit / withdrawal slot 4 are respectively loaded with coins and banknotes by the customer, and the coin discharge unit 5 and the banknote discharge slot 6 are respectively returned to the customer with change coins and change (coins, banknotes). ).

  The card insertion / discharge port 7 discharges a card for return after a card such as a credit card is inserted by a customer and a settlement process or the like is performed. The ticket insertion / discharge port 8 allows a customer to insert a ticket on hand or to discharge a purchased ticket. The numeric keypad 9 accepts input of a personal identification number, membership number, reservation number, etc. when a customer uses a credit card or the like. The person camera 10 images the user of the automatic ticket vending machine 1 and is used for monitoring a customer for crime prevention. The customer service sensor 13 detects when a customer stands in front of the automatic ticket vending machine 1 or when there is a solid object. The speaker 104 is used when an operation method and the state of the automatic ticket vending machine 1 are announced to the customer by voice guidance.

  FIG. 2 shows a schematic block diagram of the automatic ticket vending machine 1. As shown in FIG. 2, a control unit 11 including a CPU (Central Processing Unit) and the like includes a customer display operation unit 2, a numeric keypad 9, a person camera 10, a coin insertion slot 3, and a coin discharge slot 5. A coin processing unit 13 for handling coins, a bill processing unit 14 for handling banknotes with a bill insertion slot 4 and a bill ejection slot 6, and a card processing unit 15 for handling cards with a card insertion / ejection slot 7. The ticket issuing printer unit 16 having the ticket insertion / discharge port 8 for processing / issuing the ticket and the foreign object detection sensor 301 are electrically connected to each other. Furthermore, the coin discharge port 5 is accumulated in the coin processing unit 13, and the coin discharge port 5a for discharging the coins conveyed from the coin processing unit 13, and the coins conveyed to the coin discharge port 5a are transferred to the coin discharge port 5b. A coin shooter 302 to be conveyed, a foreign object detection sensor 301, and a coin discharge port 5b for discharging the coins conveyed to the coin shooter 302 to the coin tray 12 are configured.

  Further, the automatic ticket vending machine 1 includes a power supply unit 17 that supplies power to each device, a warning alarm 18 that is a device that notifies a staff member of a station or the like with a warning sound when a failure occurs, and lighted to the staff member in the event of a failure. A warning lamp 19 as a notification device is further mounted, and power is supplied, an alarm is sounded, or a lamp is issued in response to an instruction from the control unit 11. The warning lamp 19 uses a lamp capable of lighting two or more colors, and can be distinguished from mischief by lighting a color different from the failure. The speaker 104 is used when voice guidance is required as a device that informs a customer who is operating an operation method or a notice of forgetting to take it.

  The control unit 11 controls each device based on the customer operation from the customer display operation unit 2 to collect a price and issue a ticket. When coins are changed and returned during this operation, the coins are transferred to the coin tray through the coin shooter 302 and the coin discharge port 5b attached to the housing from the coin discharge port 5a on the coin processing unit 13 side, and the foreign matter detection sensor 301. 12, the control unit 11 can confirm whether there is no residual coin in the foreign matter detection sensor 301.

  In FIG. 3, the schematic of the coin discharge part 5 is shown. FIG. 3 is a view of the automatic ticket vending machine 1 as viewed from the side surface direction (the direction of arrow A) in FIG. As shown in FIG. 3, the coins discharged from the coin discharge port 5a of the coin processing unit 13 for handling coins pass through the coin shooter 302 on the housing side and are discharged through the coin discharge port 5b. At this time, the foreign matter detection sensor 301 attached to the coin outlet 5b uses an optical sensor that can detect a change coin and can easily detect a solid object and can be easily controlled.

  As a condition for attaching the foreign object detection sensor 301, in addition to one direction (either up, down, left, or right), it is also possible to attach a pair in two directions (up, down, left, and right) in order to expand the detection range. In this case, the foreign object can be detected more easily. The foreign matter detection sensor 301 is attached to the inside of the coin outlet 5b so that the customer does not notice the presence of the sensor by looking at the automatic ticket vending machine. With such an arrangement, it is possible to prevent the foreign object detection sensor 301 from being attached and prevent the foreign object from being attached. Further, a coin cover 101 is attached to the outside of the coin discharge port 5b so that the coin discharge port 5b and the inside thereof are not touched directly. By doing in this way, it can prevent attaching a foreign material easily visually. In addition, it is good also as arrange | positioning the foreign material detection sensor 301 in the surface on the back side with respect to the conveyance surface of the coin discharge port 5b. In this case, in order to detect foreign matter optically, the portion is constituted by a transparent acrylic plate or the like.

  Subsequently, an operation flowchart performed by the automatic ticket vending machine 1 in the present embodiment is shown in FIG. Usually, when the user is not ahead, the control unit 11 of the automatic ticket vending machine 1 displays a standby screen on the customer display operation unit 2. In this state, the customer display operation unit 2 accepts an operation for purchasing a ticket from the user, accepts the insertion of bills and / or coins from the bill insertion slot 4 and the coin insertion slot 3, or the user When purchasing a ticket using a credit card, a ticket purchase start state is entered by accepting the insertion of a credit card from the card insertion / discharge slot 7 (step 401).

  Thereafter, the customer display operation unit 2 issues a ticket to the destination upon receiving a purchase operation from the user (step 402), and the banknote processing unit 14 and the coin processing unit 13 make a settlement with cash, Alternatively, the card processing unit 15 performs settlement with a card. At this time, in the case of card payment, after the card processing unit 15 performs processing related to card payment, the card is discharged from the card insertion / discharge port 7. In the case of cash settlement, after the coin processing unit 13 or the banknote processing unit 14 performs processing related to cash settlement, the ticket issuing printer unit 16 discharges the ticket from the ticket insertion / discharge port 8, and if there is change, the banknote The change is discharged from the discharge port 6 and / or the coin discharge port 5 (step 403).

  The user receives the discharged ticket and change and ends the transaction (step 404). Thereafter, the automatic ticket vending machine 1 enters a standby state and simultaneously starts foreign object intrusion monitoring by the foreign object detection sensor 301 (step 405). . During monitoring of foreign object intrusion by the foreign object detection sensor 301, the control unit 11 determines whether or not the foreign object detection sensor 301 detects a foreign object (step 406), and the foreign object detection sensor 301 detects nothing (step 406; No), it is determined whether the control unit 11 has detected the next user (step 407). When the next user is detected (step 407; Yes), the foreign object intrusion monitoring by the foreign object detection sensor 301 is interrupted. (Step 408), the ticket purchase start operation is performed (Step 401). In this user detection, when the customer display operation unit 2 accepts an operation from the user, the control unit 11 determines that there is a next user, but a timer (not shown) that measures time after the operation by the user. Is monitored and a predetermined timer value (threshold value) is referred to, and it is determined whether or not a certain time has passed beyond the threshold value (step 409). If it is determined that there is no operation (step 409; Yes), it is determined that the purchase is canceled, and the control unit 11 causes the foreign object detection sensor 301 to perform foreign object entry monitoring again (step 405). On the other hand, if the control unit 11 performs timer monitoring and refers to a predetermined timer value and determines that a certain time has not elapsed (step 409; No), the control unit 11 proceeds to step S401.

  If the foreign object detection sensor 301 detects the entry of a foreign object during the foreign object intrusion monitoring (step 405) by the foreign object detection sensor 301 again (step 406; Yes), the control unit 11 performs monitoring for a predetermined time, If the foreign object detection state continues for a predetermined time, it is determined that a foreign object has entered (step 410). When the control unit 11 determines that a foreign object has entered, the warning lamp 19 is displayed (step 411), the warning alarm 18 is sounded (step 412), and then the foreign object enters the display screen of the customer display operation unit 2. A warning is displayed to the person who has been made to warn the person to stop entering the foreign object (step 413). When the warning lamp 19 is turned on (step 411), in order to clarify that a foreign object has been detected, the warning lamp 19 is displayed in a color different from the color that is turned on at the time of the original failure.

  Next, the control unit 11 displays the above-described warning on the customer display operation unit 2 and at the same time uses the speaker 104 to warn the person who has made a foreign object intrusion by voice guidance so as to stop the foreign object entry. (Step 414). By giving a warning by voice in this way, it is possible to notify not only the person who has entered the foreign object but also the surrounding human beings such as the insertion of the foreign object into the automatic ticket vending machine 1.

  Thereafter, an attendant confirms the vicinity of the coin discharge port 5 on the customer operation side of the automatic ticket vending machine 1 and actually confirms whether or not a foreign object has entered (step 415). At this time, if the foreign object entry cannot be confirmed, or if the foreign object entry is confirmed but can be eliminated, the control unit 11 receives an instruction to that effect and issues an alarm in steps 411 to 414. Is released (step 415).

  In step 415, when the foreign object entry is confirmed but cannot be removed, the control unit 11 takes measures such as stopping the operation of the automatic ticket vending machine 1 upon receiving an instruction to that effect. By taking such a measure, it is possible to prevent a criminal act of taking shortage or excessive release of change, or taking the remaining change.

  Thus, in the customer operation type terminal operated by the customer and processing the transaction, it has a sensor for detecting the entry of a tool or the like for attaching a foreign object to the change outlet part, and by monitoring the output of this sensor, Since a lamp and an alarm message indicating the monitored result are displayed, entry of a tool or the like from the change discharge port portion is detected to prevent foreign matter from being attached to the change discharge port portion. That is, in a customer operation type terminal that is operated by a customer and processes a transaction, it is possible to prevent mischief such as attaching a foreign object using a tool or the like from a change outlet. Furthermore, when a foreign object is still attached, the time when the foreign object is attached can be known from the time and time counted by the timer, so that it is possible to prevent the state with the foreign object from continuing. Moreover, the residual detection of the change discharge port part can be realized.

  In the present embodiment, an optical sensor is used as the foreign matter detection sensor 301. However, the same effect can be obtained even if another type of sensor such as magnetism or ultrasonic wave or an image detection sensor such as a CCD camera is used. it can. In addition, the foreign matter detection sensor 301 is arranged in one direction (either up, down, left, or right) and two directions, up, down, left, or right, as the arrangement of the foreign matter detection sensor 301. In addition to this, the front and rear (upstream direction of the coin discharge port 5b and By arranging a plurality of sensors in the downstream direction), it is possible to reliably detect the entry direction of the foreign matter without leakage.

  Further, when the foreign object detection state of the foreign object detection sensor 301 continues for a certain period of time as foreign object detection, it is determined that a foreign object has entered, but it can also be determined that a foreign object has entered by the detection combination of the foreign object detection sensor 301 and the service sensor 102. . For example, when the customer sensor 102 detects a user for a certain period of time and the foreign object detection sensor 301 detects a foreign object for a certain period of time, an action such as insertion of a foreign object by someone is actually performed. It may be determined that it is present.

  Furthermore, as a warning after the foreign object entry is detected, the warning lamp 19 display is changed to the color that is turned on at the time of the original failure so that the foreign object entry can be recognized, but if the alarm sound of the warning alarm 18 is changed to notify the foreign object entry Even if a staff member such as a station with many entrances / exits is located away from the automatic ticket vending machine 1, it can know that a foreign object has entered if it can hear its own sound.

  In the present embodiment, the user detects the customer by operating the customer display operation unit 2. However, even when the customer is detected by the customer service sensor 102 or the person camera 10, the same is true. You can get a good effect. In addition, when the foreign object detection sensor 301 detects a foreign object, the control unit 11 acquires an image taken by the person camera 10 mounted on the automatic ticket vending machine 1 and confirms the person who has entered the foreign object. Is also possible. As a result, the person can be specified.

  In the present embodiment, the problem is solved by sounding, lighting, and informing the four types of devices, that is, the customer display operation unit 2, the warning alarm 18, the warning lamp 19, and the speaker 104. Or it is of course possible to operate according to the location conditions of the automatic ticket vending machine 1 by each combination.

  In the first embodiment, the explanation was made with reference to the automatic ticket vending machine. However, in addition to the one described at the beginning of the first embodiment, the purpose is completed first, such as a device different from the first embodiment, such as a self-stand or a self-checkout. In the case where the payment suitable for the purpose is made later in cash, any customer-operated clearing machine that has a change function as its means and discharges the change to the coin tray 12 in the first embodiment will be described. Applicable.

  In addition to the case of Example 1 and Example 2 described above, it is installed in game centers and public stadiums, and is used when there are no coins for play equipment or equipment dedicated to coins for a fee. It is also possible to apply to a change machine as described above. Specifically, a money-changing machine that inserts a large amount of banknotes into a change machine and presses the desired exchange amount button to exchange the coins exchanged with the remaining small-value banknotes, or an exchange machine that exchanges all of the inserted banknote amounts into coins, etc. Is configured to discharge the exchanged coins to the coin tray 12 in the first embodiment. Therefore, the present invention can be applied to such a customer-operated exchange device.

  In addition, when a cash vending machine such as a soft drink set up in a store or in a town is purchased with an amount that generates change, the change coin is discharged to the coin tray 12 in the first embodiment. In many cases. Therefore, the present invention can be applied to such a cash vending machine.

DESCRIPTION OF SYMBOLS 1 Automatic ticket vending machine 2 Customer display operation part 3 Coin insertion slot 4 Banknote insertion slot 5 Coin ejection slot 6 Bill ejection slot 7 Card insertion / discharge slot 8 Passenger ticket insertion / discharge slot 9 Numeric keypad 10 Human camera 11 Control part 12 Coin tray 13 Coin processing unit 14 Banknote processing unit 15 Card processing unit 16 Ticket issuing printer unit 17 Power supply unit 18 Warning alarm 19 Warning lamp 101 Coin cover 102 Customer sensor 104 Speaker 301 Foreign object detection sensor 303 Coin shooter.

Claims (9)

It is a customer operation type terminal that performs transactions using coins with users,
An operation unit for receiving an operation related to the transaction from the user;
Based on the transaction, a coin discharge unit having a coin discharge port through which coins accumulated in the customer operation type terminal are discharged, and a detection unit provided at the coin discharge port to detect foreign matter,
A warning unit that gives a warning when the detection unit detects the foreign matter;
When the transaction is performed according to an operation from the operation unit, and the detection unit detects the foreign object, a control unit that causes a warning by the warning unit;
A customer operation type terminal characterized by comprising: An imaging unit;
When the foreign matter detection unit detects the foreign matter, the control unit acquires an image in which a person is captured by the imaging unit and identifies the person who has detected the foreign matter at the coin outlet.
The customer operation type terminal according to claim 1, wherein: The foreign matter detection unit is arranged in pairs on the top and bottom or the left and right of the coin discharge port,
The customer operation type terminal according to claim 1, wherein the terminal is a customer operation type terminal. The foreign matter detection unit is arranged in pairs on four sides of the coin discharge port,
The customer operation type terminal according to claim 1, wherein the terminal is a customer operation type terminal. The foreign matter detection unit is disposed at an upstream position and a downstream position of the coin discharge port,
The customer operation type terminal according to claim 1, wherein the terminal is a customer operation type terminal. The foreign object detection unit is disposed on the back surface of the coin transfer surface at the coin discharge port.
The customer operation type terminal according to any one of claims 1 to 5, wherein: In the vicinity of the coin discharge port, further comprising a cover portion for avoiding contact with the coin discharge port and the inside thereof,
The customer operation type terminal according to any one of claims 1 to 6. The control unit starts monitoring foreign matter detection by the foreign matter detection sensor after the transaction ends, and the operation unit finishes monitoring foreign matter detection by the foreign matter detection sensor in order to accept an operation from the next user. Even when the operation unit has not received an operation related to the transaction from the next user for a certain period of time, the monitoring of the foreign object detection by the foreign object detection sensor is resumed.
The customer operation type terminal according to any one of claims 1 to 7. The warning unit includes a warning by at least one of a speaker, a lamp, and a screen displayed on the operation unit.
The customer operation type terminal according to any one of claims 1 to 8, wherein the customer operation type terminal is provided.

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