JP2013050932A - Device for preventing customer from forgetting taking-out medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a device for preventing a customer from forgetting to take out a medium and the like, the device preventing a customer from forgetting to take out a medium such as a card and reducing a burden of a restitution process of a card or cash left behind when using an automatic machine.SOLUTION: The device for preventing a customer from forgetting to take out a medium when using the automatic machine such as an ATM includes: a transmission part for transmitting an account number of the customer; a receiving part for receiving corresponding customer's left-untaken medium information transmitted from a server on the basis of the transmission of the account number; a medium ejecting order setting part for setting a medium ejecting order on the basis of the customer's left-untaken medium information; a medium ejecting pattern setting part for ejecting the medium according to the medium ejecting order set by the medium ejecting order setting part, and setting whether or not a voice message or a caution display is performed; and a medium ejecting part for ejecting the medium according to the medium ejecting pattern set by the medium ejecting pattern setting part.

Description

  The present invention relates to a medium removal forgetting prevention apparatus for preventing forgetting to remove a medium such as a cash card or a bankbook used when using an automatic machine such as an ATM.

  Today, deposits and withdrawals of deposits, account transfers, and the like are widely performed using automatic machines (for example, ATM (Automated Teller Machine)) installed in banks and convenience stores. Further, when using the automatic machine, a medium such as a cash card (hereinafter simply indicated by a card) or a bankbook (hereinafter simply indicated by a passbook) is used to deposit or withdraw cash.

  Further, when depositing and withdrawing deposits using the automatic machine and necessary operations are completed, the used cards and passbooks are ejected according to a preset order. This discharge order is generally set to the same discharge order for all customers who use the automatic machine.

  In addition, patent document 1 memorize | stores the receipt pattern of each medium of the customer performed using the automatic teller machine in a center, and discharges each medium based on the receipt pattern of the medium memorize | stored in the transaction after the next. The invention is disclosed. Further, Patent Document 2 discloses an invention of an automatic transaction apparatus that allows a medium discharge order to be designated according to the customer's familiarity with the operation and discharges the medium according to the designated order. Further, Patent Document 3 discloses an invention of an automatic transaction apparatus that stores, in a storage means, forgetting to remove a medium as history information together with an account number of the forgetting medium.

Japanese Patent Application Laid-Open No. 07-254030 JP 2006-099315 A JP 09-161137 A

  When an automatic machine such as ATM is used, if a medium is ejected in a certain order regardless of the customer, the medium such as a card may be forgotten from the character or habit of the customer. In particular, when operating an automatic machine in a hurry without time, the personality and habit of the customer will appear remarkably, and the medium will be forgotten. In this case, the automatic machine may be suspended, and it takes effort to deal with forgotten cards and cash. For example, if you have forgotten to take a card or passbook, you need to return it to the customer who has forgotten to take it. Also, if you forget to take cash, the automatic machine will stop after a certain period of time.

  Accordingly, the present invention provides a device for preventing forgetting of a medium that prevents the forgetting of the medium in advance and reduces the labor of returning the medium to the customer without stopping the automatic machine.

  A transmitting unit for transmitting the customer account number stored in the medium to the server, a receiving unit for receiving the customer's medium forgetting information retrieved by the server based on the transmission of the account number, and the customer forgetting to remove the medium A medium discharge order setting unit for setting the medium discharge order, and whether to discharge the medium according to the medium discharge order set by the medium discharge order setting unit and whether to perform a voice message or a warning display. A medium discharge pattern setting unit for setting the medium discharge pattern setting unit, and the medium discharge order setting unit includes: a breakdown of media included in the medium forgetting information transmitted from the server; The medium discharge order is set based on the information about the number of times of forgetting to remove the medium, and the medium discharge pattern setting unit sets the medium based on the number of times of forgetting to remove all the media in the medium forgotten information. Or perform only the medium release orderly exit, or voice or message performs media release with, or after the caution display, a setting of whether to medium release with a voice message perform.

By processing in this way, it is possible to prevent the user from forgetting to remove a medium such as a card or passbook, and to reduce the labor of contacting the customer and returning the medium.
In addition, the medium discharge order setting unit sets the collective discharge of the medium when the number of times of forgetting all the media in the medium forgetting information is equal to or more than a predetermined number. By processing in this way, when the number of customers forgetting to take is large, for example, cards, passbooks, cash, etc. are released in a lump to prevent forgetting to remove the medium.

  The alert display is displayed immediately before the release of the medium to be released, and the voice message is performed immediately after the release of the medium to be released, to alert the customer to forget to remove the medium.

  Further, the medium removal information is stored in a storage unit of a server connected via a communication network, and the storage unit is searched by transmitting the customer account number from the transmission unit, and the customer account number is Corresponding customer forgetting information about the medium is transmitted to the receiving unit.

  According to the present invention, forgetting medium removal information corresponding to a customer's personality and habit is stored in, for example, a storage unit of a server, and when a corresponding customer operates an automatic machine such as an ATM, a medium such as a card used is stored. By sequentially releasing based on the information on forgetting to remove the medium, forgetting to remove the medium can be prevented. Therefore, the automatic machine is not suspended, and the labor for returning the medium to the customer can be reduced.

1 is a system configuration diagram of a medium removal forgetting prevention device of an embodiment. It is a figure explaining the structure of the operation part of an automatic machine. It is a figure which shows the structure of the database constructed | assembled in the memory | storage part. It is a flowchart explaining the process which memorize | stores the medium forgetting information in the database constructed | assembled in the memory | storage part of the server. (A) is a figure which shows the example of the transmission message format at the time of transmitting medium removal forgetting information, (b) is a figure explaining the content of a transmission message. It is a flowchart explaining the basic processing operation which prevents forgetting to remove a medium. (A) is a figure which shows the example of the format of the transmission message at the time of transmitting the information of an account number, (b) is a figure explaining the content of a transmission message. (A) is a figure which shows the example of a format of a response message, (b) is a figure explaining the content of a response message. It is a flowchart explaining the process at the time of setting a medium discharge | release order. It is a flowchart explaining the process at the time of setting a medium discharge | release order. It is a figure explaining the fixed case of a medium discharge | release order. It is a flowchart explaining a pattern setting process. It is a figure which shows the example of an alerting display.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a system configuration diagram of the medium removal forgetting prevention apparatus of this embodiment. In this figure, this system is composed of an automatic machine 1 and a customer forgetting information server (hereinafter simply referred to as a server) 2, and the automatic machine 1 and the server 2 are connected by a dedicated line, for example. The server 2 is also connected to a plurality of other automatic machines (not shown), and transmits / receives a telegram created according to a format described later.

  FIG. 2 is an external view of the automatic machine 1. The automatic machine 1 is installed not only at bank branches but also at convenience stores, supermarkets, etc. In addition to the original ATM functions such as deposit, withdrawal, balance inquiry, and transfer functions, It has a setting function and a medium discharge pattern setting function.

  In FIG. 2, the automatic machine 1 includes a display 3, a card insertion unit 4, a passbook insertion unit 5, cash insertion units 6 a and 6 b, and a receiver 7. In addition, in the same figure, the cash insertion part 6a shows the insertion part of a banknote, and the cash insertion part 6b shows the insertion part of a coin. The receiver 7 is a device for a customer to talk to an operator in an emergency.

  The display 3 displays deposit / withdrawal, balance inquiry, transfer, etc., alert display to prevent forgetting to remove the medium, which will be described later, and other various displays. Moreover, the surface of the display 3 is comprised with the touchscreen.

In addition, a card (not shown) is inserted into the card insertion unit 4, and the card insertion unit 4 is not limited to a so-called bank card, and for example, a credit card or a distribution card can be used.
A bankbook (not shown) is inserted into the bankbook insertion unit 5, and at least information such as a customer name, a bank name, and an account number is recorded in the bankbook.

  As shown in FIG. 1, the automatic machine 1 includes a transmission unit 10, a reception unit 11, a medium ejection order setting unit 12, and a medium ejection pattern setting unit 13. When inserted ((i) shown in FIG. 1), the account information such as the account number of the card is transmitted to the server 2 ((ii) shown in FIG. 1), and the receiving unit 11 forgets to remove the customer's medium extracted by the server 2 Information is received ((iii, iV) in FIG. 1). Further, the medium discharge order setting unit 12 sets a medium discharge order to be described later based on the customer's information about forgetting to remove the medium ((v) shown in FIG. 1). In addition, the medium discharge pattern setting unit 13 discharges the medium according to the medium discharge order set by the medium discharge order setting unit 12, and also issues a warning display and a voice message to be described later.

  On the other hand, the server 2 is, for example, a bank server, and includes a storage unit 18 including a CPU 15, a ROM 16, a RAM 17, and a hard disk (HDD) as shown in FIG. 1, and the CPU 15 is a system program stored in the ROM 16. The processing of this example is performed according to The RAM 17 is used as a work area for the above processing by the CPU 15.

  In addition, a customer forgetting information database (hereinafter simply referred to as a database) shown in FIG. This database stores information about forgetting to remove media for each account number. As shown in FIG. 3, this database is composed of a storage area of “account number” and a storage area of “forgotten medium information”. Storage area and "medium breakdown" storage area.

  In the “account number” storage area, for example, information on the account number of a customer who opened an account at a bank is stored. In addition, in the storage area of “forgotten media information”, media forgetting information of the customer having the corresponding account number is stored, for example, information on the number of times of forgetting to remove all media in the “total number of forgotten times” storage area. Is stored in the storage area of “medium breakdown”.

  For example, in the case of a customer with an account number “1111111”, the number of all forgotten times is 3 times, the forgotten media are a card and a passbook, the card is forgotten to take twice, and the forgotten passbook is forgotten once. Has been. In addition, in the case of the customer with the account number “2222222”, the total number of forgetting is 3 times, the forgotten media is the passbook and cash, and it is remembered that the bankbook is forgotten once and the cash is forgotten twice. Has been. In addition, for customers with other account numbers, the medium removal forgotten information as shown in FIG. 3 is stored.

In the above configuration, the processing operation of this example will be described below.
First, a process of storing forgetting information on a medium such as a card in the above-described database will be described. FIG. 4 is a flowchart for explaining this process. The left side of the figure is a flowchart for explaining the process of the automatic machine 1, and the right side of the figure is a flowchart for explaining the process of the server 2.

  First, in a customer waiting state, a customer heading to the front of the automatic machine 1 inserts a medium (for example, a card) into the card insertion unit 4 (step (hereinafter referred to as STP) 1). Next, the customer inputs a password (STP2). In order to input the password, for example, the user inputs the password by displaying on the display 3 of the automatic machine 1 to prompt the input of the password. After that, the amount input (STP3) and the amount confirmation (STP4) are sequentially performed, and the medium release process is performed (STP5). Note that the amount input process and the amount confirmation process are also performed by performing a display for prompting the amount input and the amount confirmation on the display 3 of the automatic machine 1 as described above.

  Here, the medium releasing process (STP5) releases a medium such as a used card, but the customer may forget to take the medium such as the card and return home, for example. In this case, the automatic machine 1 determines that the medium has been forgotten to be removed, and performs a forgetting information transmission process (STP6). This process is a process for notifying the server 2 of information on a medium that has been forgotten to be removed, and for storing information on the customer's forgetting to be removed in a database. For this reason, the automatic machine 1 first creates a transmission message, and transmits the customer's forgetting information to the server 2.

  FIG. 5A is an example of a transmission message format in this case, and FIG. 5B is a diagram for explaining the contents of the transmission message. As shown in FIG. 5A, the transmitted message has a message length of 10 bytes, has a 7-digit description area of “customer account number”, and a 3-digit description area of “forgetting medium breakdown”. In addition, the “digit forgetting medium breakdown” 3-digit description area is composed of a 1-digit “card” description area, a 1-digit “passbook” description area, and a 1-digit “cash” description area.

  Further, as shown in FIG. 5B, the contents of the transmitted message are set to 7 digits in the account number of the medium held by the customer in the description area of “customer account number”. In the “card” description area, information about whether or not a card is forgotten is described. For example, “1” indicates that a card is forgotten and “0” indicates that a card is not forgotten. In the “passbook” description area, information about whether or not the bankbook is forgotten is described. For example, “1” indicates that the bankbook is forgotten, and “0” indicates that the bankbook is not forgotten. Similarly, in the “cash” description area, information on whether or not to forget to take cash is described. For example, “1” indicates that cash is forgotten and “0” indicates that cash is not forgotten.

  When the automatic machine 1 forgets to remove the medium, the automatic machine 1 transmits a message created according to the above format to the server 2. When the server 2 receives the message, the server 2 reads information on the customer account number described in the transmission message. And a customer forgetting information update process is performed (STP7). In this customer forgetting information update process, the database constructed in the server 2 is searched and the corresponding customer forgetting information update process is performed (STP8).

  For example, when the transmission message transmitted from the automatic machine 1 is analyzed, and the customer account number is “1111111”, the database shown in FIG. 3 is searched and described in the “forgetting medium breakdown” of the transmission message format. The database is updated based on the information. For example, when “1” is described in the “card” description area, the information in the storage area of “card” in the database is incremented (+1) on the assumption that the card has been forgotten. For example, when “1” is described in the “passbook” description area, the information in the storage area of the “passbook” in the database is incremented (+1) on the assumption that the bankbook has been forgotten. For example, when “1” is described in the “cash” description area, the information in the storage area of “cash” in the database is incremented (+1) on the assumption that the cash has been forgotten.

  Similarly, in the case of another customer account number, the database shown in FIG. 3 is searched, and the update processing of the corresponding customer database is performed based on the information described in the “transmission medium breakdown” of the transmission message format. Do.

  By the above processing, customer forgetting information is sequentially accumulated in the database, and when the customer deposits and withdraws the deposit using the automatic machine 1, processing for preventing forgetting to remove a medium such as a card is executed. This will be specifically described below.

  FIG. 6 is a flowchart for explaining the basic processing operation for preventing the medium from being forgotten. The left side of the figure is a flowchart for explaining the processing of the automatic machine 1, and the right side is a flowchart for explaining the processing of the server 2. is there.

  First, in a customer waiting state, a medium corresponding to the card insertion unit 4 or the passbook insertion unit 5 is inserted in accordance with the display of, for example, insert a passbook or card, which is displayed on the display 3 of the automatic machine 1 (step ( Hereinafter, indicated by S) 1).

  The automatic machine 1 confirms the insertion of the medium, reads the account number stored in the card, for example, and transmits it to the server 2 (S2). In this transmission process, the customer account number information is described in the transmission message format and transmitted. FIG. 7A shows an example of this transmission message format. The message length is 7 bytes, and the account number of a 7-digit card is described and transmitted to the server 2. In addition, the figure (b) is a figure explaining the content of the transmission message | telegram.

  The server 2 receives the message, reads the account number described in the transmission message, and performs a customer forgetting information search process (S3). In this customer forgetting information search process, the aforementioned database constructed in the server 2 is searched and the corresponding customer forgetting information is read out.

  As described above, in the database shown in FIG. For example, in the case of a customer with an account number “1111111”, the number of times of forgetting to pick up is 3 times, and the medium forgotten to be taken is a card and a passbook, forgetting to take a card twice and forgetting to take a passbook once It is remembered. In addition, in the case of the customer with the account number “2222222”, the total number of forgetting is 3 times, and the medium forgotten is a passbook and cash, and it is forgotten that the bankbook is forgotten once and the cash is forgotten twice. Has been.

  Therefore, the server 2 searches the database, and reads the corresponding customer forgotten information. For example, when the transmission message transmitted from the automatic machine 1 is analyzed and the customer account number is “1111111”, the database shown in FIG. Information that is a passbook and the number of times the user forgets to take the card is 2 times and the passbook is 1 time is read out. The same applies to the case where the transmission message transmitted from the automatic machine 1 is analyzed and other customer account numbers are used, and the database shown in FIG. read out.

  Next, the server 2 creates a response message describing the above information and sends it to the automatic machine 1. FIG. 8A shows a response message format. The message length of this response message is 8 bytes, “total number of forgotten times” is described with 2 digits, and “forgotten medium breakdown” is described with 6 digits. Further, the “breakdown medium breakdown” is described with two digits of “card”, two digits of “passbook”, and two digits of “cash”. As shown in FIG. 4B, in the 2-digit “total forgetting number of times” description area, cumulative information of the number of forgotten times for the corresponding customer stored in the database is described. In the “Card Count” description area, the accumulated information on the number of times the corresponding customer's card has been forgotten is also stored in the database, and in the two-digit “Passbook” description area, the corresponding customer Cumulative information on the number of times the bankbook is forgotten is described, and cumulative information on the number of times the corresponding customer has forgotten cash is also written in the two-digit “cash” description area.

  The automatic machine 1 performs reception processing of the response message (S4), analyzes the content of the response message, and sets the medium discharge order (S5). The flowchart shown in FIG. 9 is a flowchart for explaining the processing for setting the medium discharge order.

  First, it is determined whether the total number of forgetting is one or more (step (hereinafter referred to as ST) 1). If the total forgetting number of times is 0 (NO in ST1), the customer determines that he / she has not forgotten to remove the medium from the automatic machine 1 and proceeds to the next processing. On the other hand, if the total forgetting number of times is 1 or more (YES in ST1), it is determined that the customer has forgotten to remove the medium in the automatic machine 1 and the total forgetting number is 7 times or more. (ST2).

  Here, if the total forgetting number of times is 7 or more (ST2 is YES), a medium such as a card is discharged at once (ST3). In this case, since the customer frequently forgets to take the card, the card, the passbook, and the cash are discharged in a lump to prevent the medium from being forgotten. On the other hand, if the total forgetting number is 7 or less (ST2 is NO), the next medium discharge order process is performed (ST4).

  FIG. 10 is a flowchart for explaining the medium discharge order process. First, the order of card-> passbook-> cash release is set as an initial value (ST5). For this initial value, the medium discharge order is set based on the information described in the received message.

  First, the number of times of forgetting to remove a card is compared with the number of times of forgetting to remove a passbook (ST6). If the number of times of forgetting to remove a card is smaller than the number of times of forgetting to remove a passbook (NO in ST6), These are set in order (ST7). On the other hand, when the number of times of forgetting to remove the card is greater than the number of times of forgetting to remove the passbook (ST6 is YES), the medium release order is provisionally set in the order of card → passbook → cash (ST14). In this case, it is the same as the initial setting set in the process (ST5), and the initial medium discharge order is maintained.

  Next, in the provisional release order (passbook → card → cash) set by the above process (ST7), the number of forgetting cash and the number of forgetting to passbook are compared (ST8). Here, if the number of forgetting to take cash is greater than the number of forgetting to take a passbook (YES in ST8), the order of ejecting the medium of cash → passbook → card is set to the definite release order (ST9). In this case, the medium removal forgotten information in case 6 shown in FIG. 11 is acquired by analyzing the response message. In this case, it is understood that the customer often forgets to remove the medium in the order of cash, bankbook, and card. Therefore, by setting the medium release order in the order of cash → passbook → card as described above, the number of times of forgetting the largest number of times is increased. Release from cash, then passbook, and finally release the card to reasonably prevent the customer from forgetting the media.

  On the other hand, in the above determination (ST8), if the number of forgetting to take cash is less than the number of forgetting to take a passbook (NO in ST8), the medium release order is temporarily set as passbook → cash → card (ST10), and further forgetting to take cash The number of times is compared with the number of times the card is forgotten (ST11). If the number of forgetting cash is larger than the number of forgetting to pick up a card (YES in ST11), the bank release → cash → card medium release order is set to the definite release order (ST12). In this case, the medium removal forgotten information in case 4 shown in FIG. 11 is acquired by analyzing the response message described above. In this case, the customer often forgets to remove the media in the order of passbook, cash, and card. Therefore, by setting the media release order in the order of passbook → cash → card as described above, the most frequent forgetting of the customer Release from the passbook, then release cash, and finally release the card to reasonably prevent the customer from forgetting to remove the media.

  In the above determination (ST11), if the number of forgetting cash is less than the number of forgetting cards (NO in ST11), the passbook → card → cash medium release order is set as the fixed release order (ST13). In this case, the medium forgetting information in case 3 shown in FIG. 11 is acquired by analyzing the response message. In this case, the customer often forgets to remove the media in the order of passbook, card, and cash. Therefore, by setting the media release order in the order of passbook → card → cash as described above, the most frequent forgetting of the customer Release from the passbook, then release the card, and finally cash, to rationally prevent forgetting to remove the media.

  Next, the case where the provisional release order is set to card → passbook → cash by the above process (ST14) will be described. In this case, first, the number of times forgetting to take cash is compared with the number of times forgetting to take a card (ST15). Here, if the number of forgetting cash is greater than the number of forgetting cards (YES in ST15), the medium release order of cash → card → passbook is set to the definite release order (ST16). In this case, the medium removal forgotten information in case 5 shown in FIG. 11 is acquired by analyzing the response message. In this case, the customer often forgets to remove the media in the order of cash, card, and passbook. Therefore, by setting the media release order in the order of cash → card → passbook as described above, the customer has the largest number of forgetting times. Release from cash, then release the card, and finally release the bankbook to reasonably prevent forgetting to remove the media.

  On the other hand, in the above determination (ST15), if the number of forgetting cash is less than the number of forgetting to take a card (NO in ST15), the medium release order is provisionally set to card → cash → passbook (ST17) and further forgetting to take cash The number of times is compared with the number of times the bankbook is forgotten (ST18). If the number of forgetting cash is greater than the number of forgetting to passbook (YES in ST18), the medium release order of card → cash → passbook is set to the definite release order (ST19). In this case, the medium forgetting information in case 1 shown in FIG. 11 is acquired by analyzing the response message. In this case, the customer often forgets to remove the medium in the order of card, cash, and passbook. Therefore, by setting the medium release order in the order of card → cash → passbook as described above, the customer has the largest number of forgetting times. Release from the card, then release cash, and finally release the passbook to reasonably prevent forgetting to remove the media.

  Finally, in the above determination (ST18), if the number of forgetting to take cash is less than the number of forgetting to take a passbook (NO in ST18), the card-to-passbook-> cash medium release order is set as the definite release order (ST20). In this case, the medium forgetting information in case 2 shown in FIG. 11 is acquired by analyzing the response message. In this case, the customer often forgets to remove the medium in the order of card, passbook, and cash. Therefore, by setting the medium release order in the order of card → passbook → cash as described above, the customer has the largest number of times of forgetting. Release from the card, then release the passbook, and finally cash, to reasonably prevent forgetting to remove the media.

In the medium discharge order setting process, for example, when the number of forgotten times between the respective media is the same, the already set medium discharge order is held.
After the medium discharge order is set as described above, a medium discharge pattern setting process is performed (S6). This medium release pattern setting process is a process for setting whether or not to perform a warning display and a voice message at the same time based on the number of times of forgetting to remove all of the medium. The process is performed according to the flowchart shown in FIG.

  First, the number of times of forgetting to remove the medium is determined (step (hereinafter referred to as W) 1). This determination is made based on the information about the number of times of forgetting to remove the response message transmitted from the server 2. If the number of times of forgetting to remove the medium is zero, the process proceeds to the next process. In this case, it is because the customer's history does not forget to remove the medium, and it is not necessary to perform an alert display or voice message. On the other hand, when the number of times of forgetting to remove all the media is 1 or more, pattern 1 processing is performed (W2). That is, the medium is returned from a medium with a high frequency of forgetting set by the medium discharge order setting process described above.

  Next, the number of times of forgetting to remove the medium is determined again (W3), and if the number of times of forgetting to remove the medium is once or twice, the process proceeds to the next process. In this case as well, it is determined that the number of times the customer has forgotten to remove the medium is small, and it is not necessary to perform an alert display or voice message. On the other hand, if the total number of forgetting times is 3 or more, the number of times the customer's medium is forgotten is large, so the setting of pattern 2 (W4) or the setting of pattern 3 (W6) is performed. That is, when the number of times of forgetting to remove all the media is 3 or 4, pattern 2 is set and a voice message is uttered. That is, in this case, since the customer frequently forgets to take out the medium, the medium is released in the above-described order of releasing the medium, and a warning is issued so that the medium is not forgotten by the voice message.

  Furthermore, when the number of times of forgetting to remove the medium is 5 times or more, pattern 3 is set, and a voice message and an alert display are performed (W5, W6). In this case, since the number of times the customer forgets to take out the medium is extremely large, a warning display on the display 3 and the medium are released in the medium release order, and a voice message is uttered. 13 is a diagram showing an example of a display screen on the display 3. For example, “Thank you for using it. Please be careful not to forget to return XXX, XXX, XXX” is displayed. . When the display on the display 3 is confirmed, the customer presses the confirmation button 20.

  When the pattern setting for discharging the medium is performed as described above, the user of the automatic machine 1 inputs the personal identification number (S7). In order to input the personal identification number, the user inputs the personal identification number by displaying on the display of the automatic machine 1 to prompt the personal identification number.

  Thereafter, the input of the amount (S8) and the amount confirmation (S9) are sequentially performed, and the medium is discharged (S10). Note that the money amount input process and the money amount confirmation process are performed by displaying the money amount input and the money amount confirmation display on the display of the automatic machine 1 as described above.

  The medium is discharged in the order set by the medium discharge order setting process described above. For example, in the case of a customer with an account number “1111111”, the total forgetting number of times is 3 times, and the forgotten media are a card and a passbook, and it is stored that the card has been forgotten twice and the passbook once. Yes. In this case, the card release order of case 2 → passbook → cash release order is determined by the medium discharge order setting process shown in FIG. 10, and pattern 2 is set by the medium discharge pattern setting process shown in FIG. . Accordingly, after the customer with the account number “1111111” operates the automatic machine 1 to withdraw a deposit, for example, a voice message is uttered, and the media used in the above-described order of media ejection are released.

  Specifically, first, the customer's card inserted from the card insertion unit 4 is released. For example, when a message “Please remove the card” flows and the customer removes the card, the bankbook inserted from the bankbook insertion unit 5 is displayed. Released, for example, the message “Pull out the bankbook”. Furthermore, the cash input units 6a and 6b are opened, for example, the cash whose amount has been confirmed is output, and for example, a message “Please withdraw cash” flows. It should be noted that when any of the above media is released, a transaction statement (not shown) may be released.

  On the other hand, for example, in the case of the customer with the account number “2222222”, the total number of forgetting is 3 times, the forgotten media are the passbook and cash, and it is stored that the bankbook is forgotten once and the cash is forgotten twice. Has been. In this case, the order of cash-> passbook-> card release in case 6 is determined by the above-described medium discharge order setting process, and pattern 2 is set by the above-described pattern setting process shown in FIG. Therefore, after the customer with the account number “2222222” operates the automatic machine 1 and withdraws the deposit, the above-mentioned voice message is uttered, and the media used in the above-mentioned media release order are released.

Also in this case, immediately after each medium is ejected, a message for prompting removal of the ejected medium flows to prevent forgetting to remove the medium.
Further, for example, in the case of the customer with the account number “3333333”, the total number of forgetting is 5 times, the forgotten media are the card and the passbook, and it is stored that the forgotten card is taken twice and the passbook is taken 3 times. ing. In this case, the pass order → card → cash release order of case 3 is determined by the above-described medium release order setting process, and pattern 3 is set by the above-described pattern setting process. Therefore, after the customer with the account number “3333333” operates the automatic machine 1 to withdraw the deposit, after the above-mentioned alert display, the media used in the above-mentioned order of media ejection are released and at the same time the voice message is uttered I do.

Specifically, first, a warning message is displayed on the display 3, and then the passbook inserted from the passbook insertion unit 5 is released. For example, a message “Please extract the passbook” flows, and when the customer extracts the passbook, Further, the customer's card inserted from the card insertion portion 4 is released, and for example, a message “Please remove the card” flows. Further, when the customer pulls out the card, the cash insertion units 6a and 6b are opened, for example, cash whose amount has been confirmed is output, and a message such as “please pull out cash” flows.
In this case as well, a transaction statement (not shown) may be released when any of the media is released.

  On the other hand, for example, in the case of a customer with an account number “4444444”, the total number of forgetting is 7 times, and the medium forgotten is a card and cash, and it is remembered that the card is forgotten to take 6 times and cash once. ing. In this case, all the media are set to be discharged collectively by the medium discharge order setting process shown in FIG. 9, and the pattern 3 is set by the pattern setting process described above. Therefore, after the customer with the account number “4444444” operates the automatic machine 1 and withdraws the deposit, the voice message is uttered after the above-mentioned alert display, and the used media are simultaneously released.

  Specifically, a warning display is performed on the display 3, the customer's card inserted from the card insertion unit 4 and the passbook inserted from the passbook insertion unit 5 are simultaneously released, and the cash input units 6a and 6b are opened. For example, cash whose amount has been confirmed is output. At the same time, the message “Please withdraw your card, bankbook and cash” is played.

  Similarly, for customers with other account numbers, based on the total number of forgotten times and the breakdown and number of forgotten media, the media ejection order and pattern setting for eliminating media forgetting are performed, and the media used is ejected. It can be performed.

  As described above, according to the medium discharge processing according to the present embodiment, the medium discharge order is rationally set based on the history information of the customer who uses the automatic machine 1, and the customer history information is set when the medium is discharged. The voice message and the alert display based on can be performed to prevent forgetting to remove the medium.

  It should be noted that the individual numerical values used in the above description are examples, and for example, the numerical values described in the database of FIG. 3 can be changed.

DESCRIPTION OF SYMBOLS 1 Automatic machine 2 Server 3 Display 4 Card insertion part 5 Passbook insertion part 6a, 6b Cash insertion part 7 Handset 10 Transmission part 11 Reception part 12 Medium discharge | release order setting part 13 Medium discharge | release pattern setting part 15 CPU
16 ROM
17 RAM
18 Storage unit 20 Confirmation button

Claims (10)

A transmission unit for transmitting the account number of the customer;
A receiving unit for receiving the corresponding customer's medium forgetting information transmitted from the server based on the transmission of the account number;
A medium discharge order setting unit that sets a medium discharge order based on the customer's medium forgetting information,
A medium discharge pattern setting unit for setting whether to perform a voice message or a warning display while discharging the medium according to the medium discharge order set by the medium discharge order setting unit;
A medium discharge unit for discharging the medium according to a medium discharge pattern set by the medium discharge pattern setting unit;
A device for preventing a medium from being forgotten.   The medium forgetting information is information on the number of times of forgetting for each medium for each account number, and the medium discharge order setting unit sets the medium discharge order for each customer based on the medium forgetting information. The apparatus for forgetting to remove a medium according to claim 1.   The medium forgetting information is information on the number of times the card, passbook, and cash are forgotten to be taken for each account number, and the medium release order setting unit sets the medium release order for each customer based on the medium forgotten information. The medium removal forgetting prevention device according to claim 1 or 2, characterized in that: The medium forgetting information is information of the number of times of forgetting to take all the media for each account number,
The medium ejection order setting unit performs batch ejection of the media when the number of all media forgetting removal in the media forgetting information is a predetermined number of times or more. 3. The medium forgetting prevention device according to 3.   Whether the medium ejection pattern setting unit performs only the medium ejection according to the medium ejection order based on the number of times of forgetting all the media in the medium forgetting information, or performs media ejection together with a voice message. 5. The medium removal forgetting prevention device according to claim 1, 2, 3, or 4, wherein the medium is discharged together with the voice message and the alert display.   The medium discharge pattern setting unit performs only the medium discharge according to the medium discharge order based on the total number of times the card, passbook, and cash are forgotten in the medium forgetting information, or together with a voice message. 4. The device for preventing forgetting to remove a medium or the like according to claim 3, wherein whether to release the medium or to release the medium together with a voice message and a warning display is set.   The medium removal forgetting prevention device according to claim 5 or 6, wherein the voice message and the alert display are each performed immediately before the medium to be released is released.   The medium forgetting information is stored in a storage unit of a server connected via a communication network, and the storage unit is searched by transmitting the customer account number from the transmission unit, and the customer account number is 8. The medium forgetting prevention device according to claim 1, 2, 3, 4, 5, 6 or 7, wherein information on forgetting to take a medium of a corresponding customer is transmitted to the receiving unit. Sending process to send customer account number;
A receiving process for receiving the corresponding customer's media forgetting information transmitted from the server based on the transmission of the account number;
A medium discharge order setting process for setting a medium discharge order based on the customer's medium forgetting information;
A medium discharge pattern setting process for setting whether or not to perform a voice message or a warning display while discharging the medium according to the medium discharge order set by the medium discharge order setting process;
A medium discharge process for discharging the medium according to the medium discharge pattern set by the medium discharge pattern setting process;
Forgetting to remove the medium.   The medium forgetting information is stored in a storage unit of a server connected via a communication network, and the storage unit is searched by transmitting the customer account number from the transmission unit, and the customer account number is The method for preventing forgetting to take a medium according to claim 9, wherein the forgetting information such as a medium of a corresponding customer is transmitted to the receiving unit.