JP2013009246A - Telephone call transfer system, telephone exchange, and telephone call transfer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform transfer without burden of a response on a transfer destination terminal regardless of a state such as during calling, incoming, talking, holding, and the like.SOLUTION: The telephone call transfer system includes: a telephone exchange having a function of connecting between telephone terminals and a transferring a telephone call; a first telephone terminal that is to be a telephone transfer source; and a second telephone terminal that is to be a telephone transfer destination. When a telephone transfer is performed from the first telephone terminal to the second telephone terminal, the first telephone terminal reads telephone number information of the second telephone terminal and transmits the telephone number information together with a telephone transfer request to the telephone exchange. The telephone exchange receives the telephone transfer request and the telephone number information and acquires state information of the first telephone terminal to transmit the state information to the second terminal on the basis of the telephone number information.

Description

  The present invention relates to a telephone transfer system, a telephone exchange, and a telephone transfer program, and in particular, includes a telephone exchange having a connection between telephone terminals and a telephone transfer function, a transfer source telephone terminal, and a transfer destination telephone terminal. The present invention relates to a telephone transfer system, a telephone exchange, and a telephone transfer program.

  In a conventional telephone exchange, when a call is transferred, extension number information of the transfer destination telephone terminal must be manually input using a button of the transfer source telephone terminal.

  On the other hand, Patent Document 1 describes an invention in which transfer can be performed without pressing a dial. FIG. 2 is a diagram showing a part of the configuration of the invention described in Patent Document 1. The reader 15 or the reader 18 provided in the telephone terminal 14 or the telephone terminal 17 is an extension number that is a radio number tag or a bar code tag. The information tag 16 or the extension number information tag 19 is read, and the read extension number information is sent to the main unit 13 that accommodates a plurality of extensions and / or outside lines to instruct transfer.

JP 2009-141590 A

  However, the telephone transfer method described in Patent Document 1 only considers the case where the transfer is during an incoming call or only during a call, and there is a problem that the transfer cannot be performed except during the incoming call or during a call. Further, as in the case of the conventional transfer, the terminal that received the transfer needs time and labor to answer the call, and the call time cannot be transferred from the previous terminal to the transfer destination terminal. This is because the transfer state is considered only when receiving a call or only during a call.

A telephone transfer system according to the present invention comprises a telephone exchange having a connection between telephone terminals and a telephone transfer function, a first telephone terminal as a telephone transfer source, and a second telephone terminal as a telephone transfer destination. Prepared,
When a call is transferred from the first telephone terminal to the second telephone terminal, the first telephone terminal reads the telephone number information of the second telephone terminal and sends the telephone number together with a telephone transfer request. Information is transmitted to the telephone exchange, the telephone exchange receives the telephone transfer request and telephone number information, obtains status information of the first telephone terminal, and the second terminal based on the telephone number information Is a telephone transfer system for transmitting the status information.

The telephone transfer system according to the present invention includes a telephone exchange having a connection between telephone terminals and a telephone transfer function, a first telephone terminal as a telephone transfer source, and a second telephone terminal as a telephone transfer destination. With
When a call is transferred from the first telephone terminal to the second telephone terminal, the second telephone terminal reads the telephone number information of the first telephone terminal and sends the telephone number together with a telephone transfer request. Information is transmitted to the telephone exchange, the telephone exchange receives the telephone transfer request and telephone number information, obtains status information of the first telephone terminal specified by the telephone number information, and the second A telephone transfer system for transmitting the status information to a terminal.

  The telephone exchange according to the present invention receives the telephone number information of the transfer destination telephone terminal together with the telephone transfer request from the transfer source telephone terminal when the telephone transfer between the telephone terminals is performed, and the status information of the transfer source telephone terminal And the status information is transmitted to the transfer destination telephone terminal based on the telephone number information.

  The telephone exchange according to the present invention receives the telephone number information of the transfer source telephone terminal together with the telephone transfer request from the transfer destination telephone terminal when the telephone transfer between the telephone terminals is performed, and is specified by the telephone number information. The telephone exchange obtains status information of the transfer source telephone terminal and transmits the status information to the transfer destination telephone terminal.

The telephone transfer program according to the present invention is stored in a computer as a telephone exchange.
A function for receiving the telephone number information of the transfer destination telephone terminal together with the telephone transfer request from the transfer source telephone terminal when the telephone transfer between the telephone terminals is performed,
A function of acquiring status information of the transfer source telephone terminal and transmitting the status information to the transfer destination telephone terminal based on the telephone number information;
Is a telephone transfer program for executing.

The telephone transfer program according to the present invention is stored in a computer as a telephone exchange.
A function of receiving the telephone number information of the transfer source telephone terminal together with the telephone transfer request from the transfer destination telephone terminal when the telephone transfer between the telephone terminals is performed;
A function of acquiring status information of the transfer source telephone terminal specified by the telephone number information, and transmitting the status information to the transfer destination telephone terminal;
Is a telephone transfer program for executing.

  According to the present invention, transfer can be performed without the need for a response at the transfer destination telephone terminal regardless of the state such as calling, receiving, talking, and holding. Further, the call state and call time can be transferred from the transfer source telephone terminal to the transfer destination telephone terminal.

  According to the present invention, it is possible to quickly transfer regardless of a call state without inputting extension number information.

It is a block diagram of the telephone transfer system of background art. It is a block diagram of the telephone transfer system of one Embodiment of this invention. It is a sequence diagram which shows operation | movement of the telephone transfer system of this embodiment. It is a figure which shows the transfer information table of a call. It is a block diagram of the telephone transfer system of other embodiment of this invention. It is a block diagram which shows the structural example of the computer used as the telephone switchboard of one Embodiment of this invention.

  The telephone transfer system of the present embodiment includes a telephone switch having telephone terminal connection and call control, status information management, and a transfer function, and a radio having an extension number information reading unit (to be a telephone number information reading unit). Or it is equipped with a wired telephone terminal, and regardless of the state of the call, the state of the telephone terminal currently in use can be transferred to another telephone terminal without pressing the extension number (which will be the telephone number) of the transfer destination telephone terminal. It is a telephone transfer system that can be transferred to. In this system, incoming calls, outgoing calls, calls, hold, etc., and the accompanying button light emission of the telephone terminal (the light emission status of the hold button is also transferred only during hold), LCD (display) display, tone By using state information such as sound and call time, it is possible to transfer states such as an incoming call, a call, a call, and a hold to another telephone terminal.

  FIG. 1 is a configuration diagram of a telephone transfer system according to an embodiment of the present invention.

  First, a case will be described in which a call destination terminal which is an extension terminal or an external line terminal of a call partner and a wired telephone terminal are in a call and state transfer is performed to a wireless telephone terminal.

  In the telephone transfer system shown in FIG. 1, a state transfer key (a dedicated button or an existing button) is a special key operation for starting an extension number information reading operation on the wired telephone terminal 9 (being the first telephone terminal) in use. Press a specific operation with a button. Thereafter, the extension number was written by bringing the wireless telephone terminal 5 (to be the second telephone terminal) into contact with the extension number information reading unit 11 which is a contact or non-contact reader that reads the extension number of the wired telephone terminal 9. The extension number information 8 (which becomes telephone number information) having an IC chip or the like is read, and the call control unit 10 for controlling the call of the wired telephone terminal 9 transmits the extension number information 8 together with the telephone transfer request to the telephone exchange 2. Although the extension number information of the radio telephone terminal 5 is read here, the radio telephone terminal may hold the external number information instead of the extension number information.

  The call control unit 4 that controls the calls of all the telephone terminals connected to the telephone exchange 2 is the number information of the call destination terminal 1, the state of the outgoing, incoming call, call on hold, etc. of the wired telephone terminal 9 in use Information, and status information such as the lamp of the wired telephone terminal 9, LCD display, tone, and call time are acquired. In the present embodiment, the telephone exchange 2 always keeps track of the call time of all in-use terminals. When the extension number information 8 of the transfer destination wireless telephone terminal 5 is received from the currently used wired telephone terminal 9, the transfer destination wireless telephone terminal is transmitted via the wireless access point 3 based on the received extension number information 8. The state of the call is transferred by transferring the state information to 5. The status information is also transmitted to the wired telephone terminal 9, and the restoration process and the call time are displayed. Thereafter, the state of the wired telephone terminal 9 is transferred to the wireless telephone terminal 5.

  When the call is finished, the call control unit 4 transmits the status information to the wireless telephone terminal 5 via the wireless access point 3, and the wireless telephone terminal 5 starts the recovery process and the wired telephone terminal 9 starts the telephone call. Displays the call time until the call ends.

  In contrast to the above, a case will be described in which a call destination terminal and a wireless telephone terminal are in a call and transfer is performed to a wired telephone terminal.

  After pressing the status transfer key on the wireless telephone terminal 5 in use, the extension number information reading unit 7 contacts the transfer destination wired telephone terminal 9 to read the extension number information 12, and the call control unit 6 receives the wireless access point. 3, the extension number information 12 is transferred to the telephone exchange 2 together with the telephone transfer request.

  The call control unit 4 obtains the same status information as described above, and transmits the status information to the wired telephone terminal 9 as the transfer destination based on the extension number information 12 received from the radio telephone terminal 5, thereby calling status. Forward. The status information is also transmitted to the radio telephone terminal 5 to perform recovery processing and display the call time. Thereafter, the state of the wireless telephone terminal 5 is transferred to the wired telephone terminal 9.

  When the call is finished, the call control unit 4 transmits status information to the wired telephone terminal 9 to perform restoration processing and display a call time from the start of the call of the wireless telephone terminal 5 to the end of the call of the wired telephone terminal 9.

  The operation of the telephone transfer system according to the above embodiment will be described below with reference to the sequence diagram of FIG.

  With reference to the sequence diagram of FIG. 3, a case will be described in which the destination terminal 1 and the wired telephone terminal 9 are in a call and state transfer is performed to the wireless telephone terminal 5.

  First, the status transfer key is pressed on the wired telephone terminal 9 to activate the extension number information reading unit 11 to read the extension number information 8 of the wireless telephone terminal 5 and transmit the transfer request and the extension number information 8 information to the telephone exchange 2. To do. Next, the telephone exchange 2 checks whether or not the transfer destination wireless telephone terminal 5 is in a callable (empty) state. The wireless telephone terminal 5 returns whether transfer is possible. When transfer is impossible, the telephone exchange 2 transmits a message that cannot be transferred to the wired telephone terminal 9, and the call is not transferred and remains as it is, and the wireless telephone terminal 5 is not affected. When the telephone exchange 2 can be transferred to the wireless telephone terminal 5, the telephone exchange 2 transmits status information such as the status of calling, receiving, holding, talking, etc. and the duration of the call. After the transmission, the telephone exchange 2 performs a restoration process for the wired telephone terminal 9 and simultaneously transmits the call time and displays it. Thereafter, the state of the wired telephone terminal 9 is transferred to the wireless telephone terminal 5. Finally, when the call of the wireless telephone terminal 5 is completed, the call time from the start of the call of the wired telephone terminal to the end of the call of the wireless telephone terminal is transmitted and displayed simultaneously with the recovery process. The telephone exchange 2 manages the total call time of the call time between the wired telephone terminal 9 and the callee telephone terminal 1 and the call time between the wireless phone terminal 5 and the callee telephone terminal 1 after the call transfer. Thus, the call time from the start of the call of the wired telephone terminal to the end of the call of the wireless telephone terminal is obtained from the accumulated call time.

  The information used for this transfer process uses the call transfer information table 20 shown in FIG. When the telephone conversation starts, the telephone exchange 2 records the extension number 21 and the destination terminal number 23 of the currently used wired telephone terminal 9 or wireless telephone terminal 5 in the call transfer information table 20. Also, the call time 24 and the call status information 25 that change during a call are recorded each time they change.

  After the transfer process is started and the status transfer key is pressed, the wired telephone terminal 9 or the wireless telephone terminal 5 currently in use transmits the extension number 22 of the wired telephone terminal 9 or the wireless telephone terminal 5 as the transfer destination to the telephone exchange 2, The telephone exchange 2 stores this in the call transfer information table 20. The telephone exchange 2 confirms whether the extension number 22 of the transfer destination wired telephone terminal 9 or the wireless telephone terminal 5 is in a callable state. If the telephone exchange is possible, the recorded call destination terminal number 23, call time 24, Call status information 25 is transmitted. The call time 24 and the call status information 25 transmitted here are the status information of the wired telephone terminal 9. When the transfer is completed, the extension number 21 of the currently used wired telephone terminal 9 or wireless telephone terminal 5 recorded in the call transfer information table 20 is stored in the extension of the wired telephone terminal 9 or wireless telephone terminal 5 as the transfer destination. The number 22 is overwritten.

  Further, in the sequence diagram of FIG. 3, the transfer source wired telephone terminal 9 reads the extension number information of the transfer destination wireless telephone terminal 5, but the transfer destination wireless telephone terminal 5 is the transfer source wired telephone terminal as shown in FIG. There is also a pattern for reading. In this case, it is the transfer destination wireless telephone terminal 5 that presses the status transfer key, and transmits a transfer request to the telephone exchange 2 and the extension number information of the transfer source wired telephone terminal 9. This extension number information identifies the telephone terminal of the transmission source. Since the transmission of the transfer request and the extension number information also informs the telephone switch 2 that the transfer destination wireless telephone terminal 5 is in a transferable state at the same time, the transfer source wired telephone terminal 9 and the telephone switch 2 exchanges can be reduced. In the operation according to the sequence of FIG. 3, the transfer operation can be started by the operation on the side of the wired telephone terminal serving as the transfer source. In the operation according to the sequence of FIG. Can start.

  In the present embodiment, the case of transferring from a wired telephone terminal to a wireless telephone terminal and the case of transferring from a wireless telephone terminal to a wired telephone terminal have been described. The invention can be applied.

  The telephone exchange according to the above-described embodiment is configured by hardware, but can also be realized by software. FIG. 6 is a block diagram showing an example of a configuration in which the telephone exchange according to the present invention is configured by a computer. The computer includes a disk device 101 such as a hard disk device storing a program, a communication unit 102 that communicates with a telephone terminal, a memory such as a DRAM 103, a CPU 104, and a bus 105 that connects each unit. The operation of the telephone exchange described with reference to FIGS. 3 and 5 is described in a program, this program is stored in the disk device 101, information necessary for calculation is stored in the RAM 103, and the CPU 104 operates the program. The function of the telephone exchange according to the present embodiment can be realized by a program.

  As described above, according to the present embodiment, a call can be transferred to another telephone terminal regardless of the state of incoming, outgoing, talking, on hold, and the like. As a result, a wired telephone terminal or a wireless telephone terminal can be transferred immediately.

  In the conventional transfer, the terminal that received the transfer needs the trouble of answering the call. However, in this embodiment, since the state is transferred as it is, it is possible to quickly enter a call or hold state and start a call. In subsequent transfers, the call time can be taken over.

  Also, if you make a transfer while making a call and make a call from a wired telephone terminal, but you want to take over the wireless telephone terminal for emergency use, or if you are talking on the wireless telephone terminal, If you want to change to, you can quickly transfer regardless of the call status. Also, even if the terminal changes, the call time can be taken over. In addition, even if the number of the called terminal is not entered in the telephone directory of the wired telephone terminal by making a call from the wireless telephone terminal to the called terminal using the telephone directory function and transferring the call to the wired telephone terminal You can make a call without entering the number directly.

  Note that a function called hold transfer also exists in a conventional telephone terminal, but this is a function only for transferring a call while on hold, and in this embodiment, the call to be transferred remains on hold unlike the conventional case. Can be received at.

  A part or all of the above embodiment can be described as in the following supplementary notes, but is not limited to the following configuration.

(Appendix 1)
A telephone exchange having a connection between telephone terminals and a telephone transfer function, a first telephone terminal as a telephone transfer source, and a second telephone terminal as a telephone transfer destination;
When a call is transferred from the first telephone terminal to the second telephone terminal, the first telephone terminal reads the telephone number information of the second telephone terminal and sends the telephone number together with a telephone transfer request. Information is transmitted to the telephone exchange, the telephone exchange receives the telephone transfer request and telephone number information, obtains status information of the first telephone terminal, and the second terminal based on the telephone number information A telephone transfer system for transmitting the status information to the telephone.

(Appendix 2)
A telephone exchange having a connection between telephone terminals and a telephone transfer function, a first telephone terminal as a telephone transfer source, and a second telephone terminal as a telephone transfer destination;
When a call is transferred from the first telephone terminal to the second telephone terminal, the second telephone terminal reads the telephone number information of the first telephone terminal and sends the telephone number together with a telephone transfer request. Information is transmitted to the telephone exchange, the telephone exchange receives the telephone transfer request and telephone number information, obtains status information of the first telephone terminal specified by the telephone number information, and the second A telephone transfer system for transmitting the status information to a terminal.

(Appendix 3)
In the telephone transfer system according to appendix 1 or 2, the telephone exchange includes: a telephone call time between the first telephone terminal and the call destination telephone terminal; and the second telephone terminal and the call destination telephone terminal after the telephone transfer. A call transfer system for managing a total call time with a call time between

(Appendix 4)
When telephone transfer between telephone terminals is performed, the telephone number information of the transfer destination telephone terminal is received together with the telephone transfer request from the transfer source telephone terminal, the status information of the transfer source telephone terminal is obtained, and the telephone number information A telephone exchange that transmits the status information to the transfer destination telephone terminal based on

(Appendix 5)
When telephone transfer between telephone terminals is performed, the telephone number information of the transfer source telephone terminal is received together with the telephone transfer request from the transfer destination telephone terminal, and the status information of the transfer source telephone terminal specified by the telephone number information And exchange the status information to the transfer destination telephone terminal.

(Appendix 6)
In the telephone exchange according to appendix 4 or 5, the call time between the transfer source telephone terminal and the call destination telephone terminal and the call time between the transfer destination phone terminal and the call destination telephone terminal after the call transfer A telephone switch that manages the total call time.

(Appendix 7)
To a computer as a telephone switch,
A function for receiving the telephone number information of the transfer destination telephone terminal together with the telephone transfer request from the transfer source telephone terminal when the telephone transfer between the telephone terminals is performed,
A function of acquiring status information of the transfer source telephone terminal and transmitting the status information to the transfer destination telephone terminal based on the telephone number information;
Phone transfer program to run.

(Appendix 8)
To a computer as a telephone switch,
A function of receiving the telephone number information of the transfer source telephone terminal together with the telephone transfer request from the transfer destination telephone terminal when the telephone transfer between the telephone terminals is performed;
A function of acquiring status information of the transfer source telephone terminal specified by the telephone number information, and transmitting the status information to the transfer destination telephone terminal;
Phone transfer program to run.

(Appendix 9)
In the telephone transfer program according to appendix 7 or 8, in the computer, a call time between the transfer source telephone terminal and the call destination telephone terminal, and between the transfer destination telephone terminal and the call destination telephone terminal after the call transfer Call transfer program to execute the function to manage the total call time with the call time of.

(Appendix 10)
When telephone transfer between telephone terminals is performed, the telephone number information of the transfer destination telephone terminal is received together with the telephone transfer request from the transfer source telephone terminal, the status information of the transfer source telephone terminal is obtained, and the telephone number information The telephone transfer method of the telephone exchange which transmits the said status information to the said transfer destination telephone terminal based on this.

(Appendix 11)
When telephone transfer between telephone terminals is performed, the telephone number information of the transfer source telephone terminal is received together with the telephone transfer request from the transfer destination telephone terminal, and the status information of the transfer source telephone terminal specified by the telephone number information And transferring the status information to the transfer destination telephone terminal.

(Appendix 12)
The telephone transfer method according to appendix 10 or 11, wherein a call time between the transfer source telephone terminal and the call destination telephone terminal, a call time between the transfer destination telephone terminal and the call destination telephone terminal after the call transfer, A telephone transfer method for a telephone exchange, characterized by managing a total call time of the telephone exchange.

DESCRIPTION OF SYMBOLS 1 Call destination terminal 2 Telephone exchange 3 Wireless access point 4, 6, 10 Call control part 5 Wireless telephone terminal 7, 11 Extension number information reading part 8, 12 Extension number information 9 Wired telephone terminal

Claims (9)

A telephone exchange having a connection between telephone terminals and a telephone transfer function, a first telephone terminal as a telephone transfer source, and a second telephone terminal as a telephone transfer destination;
When a call is transferred from the first telephone terminal to the second telephone terminal, the first telephone terminal reads the telephone number information of the second telephone terminal and sends the telephone number together with a telephone transfer request. Information is transmitted to the telephone exchange, the telephone exchange receives the telephone transfer request and telephone number information, obtains status information of the first telephone terminal, and the second terminal based on the telephone number information A telephone transfer system for transmitting the status information to the telephone. A telephone exchange having a connection between telephone terminals and a telephone transfer function, a first telephone terminal as a telephone transfer source, and a second telephone terminal as a telephone transfer destination;
When a call is transferred from the first telephone terminal to the second telephone terminal, the second telephone terminal reads the telephone number information of the first telephone terminal and sends the telephone number together with a telephone transfer request. Information is transmitted to the telephone exchange, the telephone exchange receives the telephone transfer request and telephone number information, obtains status information of the first telephone terminal specified by the telephone number information, and the second A telephone transfer system for transmitting the status information to a terminal.   3. The telephone transfer system according to claim 1, wherein the telephone exchange includes a telephone call time between the first telephone terminal and a destination telephone terminal, and the second telephone terminal after the telephone transfer and the telephone call. A telephone transfer system characterized by managing a total call time with a call time with a destination telephone terminal.   When telephone transfer between telephone terminals is performed, the telephone number information of the transfer destination telephone terminal is received together with the telephone transfer request from the transfer source telephone terminal, the status information of the transfer source telephone terminal is obtained, and the telephone number information A telephone exchange that transmits the status information to the transfer destination telephone terminal based on   When telephone transfer between telephone terminals is performed, the telephone number information of the transfer source telephone terminal is received together with the telephone transfer request from the transfer destination telephone terminal, and the status information of the transfer source telephone terminal specified by the telephone number information And exchange the status information to the transfer destination telephone terminal.   6. The telephone exchange according to claim 4, wherein a call time between the transfer source telephone terminal and the call destination telephone terminal, and a call between the transfer destination telephone terminal and the call destination telephone terminal after the call transfer. A telephone exchange characterized by managing the total call time with time. To a computer as a telephone switch,
A function for receiving the telephone number information of the transfer destination telephone terminal together with the telephone transfer request from the transfer source telephone terminal when the telephone transfer between the telephone terminals is performed,
A function of acquiring status information of the transfer source telephone terminal and transmitting the status information to the transfer destination telephone terminal based on the telephone number information;
Phone transfer program to run. To a computer as a telephone switch,
A function of receiving the telephone number information of the transfer source telephone terminal together with the telephone transfer request from the transfer destination telephone terminal when the telephone transfer between the telephone terminals is performed;
A function of acquiring status information of the transfer source telephone terminal specified by the telephone number information, and transmitting the status information to the transfer destination telephone terminal;
Phone transfer program to run.   9. The telephone transfer program according to claim 7 or 8, wherein a call time between the transfer source telephone terminal and the call destination telephone terminal, and the transfer destination telephone terminal and the call destination telephone terminal after the call transfer are stored in the computer. Transfer program for executing the function of managing the total call time with the call time between.

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