JP2013003916A - Automatic transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable, in an automatic transaction device for performing money payment/reception transaction by controlling the opening/closing of a shutter, a customer who has returned after noticing that he or she has forgotten to pick up paper money to immediately receive the paper money left without being picked up by holding the paper money left without being picked up at a paper money payment/reception part in a state that the shutter is opened as long as possible, and to minimize a risk that the paper money left without being picked up is carried away by the others.SOLUTION: The automatic transaction device includes: paper money reception detection means for detecting reception of paper money; elapsed time monitoring means for monitoring an elapsed time from when a shutter is opened to when the paper money is received; customer detection means for detecting whether a customer stays around the device or has gone away; image acquisition means for acquiring an image of the customer; and customer identification means for extracting and identifying characteristics of the customer from the acquired image. The automatic transaction device is configured to close the shutter in the case of detecting that the customer has gone away, when the elapsed time exceeds a first monitoring time, and when a person is detected again before the lapse of the first monitoring time and characteristics of the pertinent person are different from the characteristics of the customer in the case of starting the transaction.

Description

  The present invention relates to opening / closing control of a shutter provided at a deposit / withdrawal port of an automatic transaction apparatus such as an automatic teller machine or a cash processing apparatus.

  In general, an automatic transaction apparatus such as an automatic teller machine or a cash processing apparatus requires a high antitheft property in order to handle cash of bills and coins, and a shutter is provided at an opening of a housing for inputting and withdrawing cash. The shutter is opened only when depositing / withdrawing, and can be closed and locked at other times.

  In the case of a withdrawal transaction, the customer continues after withdrawing cash, but if the customer has not received cash even after a predetermined time has passed, or the customer has left without receiving cash. When a predetermined time has passed, the shutter is closed and the cash that has been withdrawn once is stored in the apparatus to prevent the cash that has been withdrawn from being illegally taken away.

  In addition, the cash detection sensor does not detect the receipt of the cash discharged to the cash receiving port so that the customer who has returned to it after noticing forgetting it can receive the cash that he forgot to take, and the cash detection sensor does not detect it. When the customer determines that the customer is away from the automatic transaction device, the user waits for a certain period of time with the shutter closed and the cash left in the cash receipt port. There has been a technique for releasing a shutter (see, for example, Patent Document 1).

JP 2009-70199 A

  However, in the above-described conventional automatic transaction apparatus, the shutter is immediately closed and the anti-theft property is improved, but the cash that has been forgotten to be taken becomes invisible, and the shutter is closed even if it is noticed that it has been forgotten to take it back. There is a problem of giving up accepting cash, and there is also a problem that an operation of opening a shutter is required to return cash that has been forgotten.

  The present invention employs the following configuration in order to solve the above-described problems. That is, in an automatic transaction apparatus that controls opening / closing of a shutter and inserts / discharges a transaction medium, medium reception detecting means for detecting reception of the transaction medium, and an elapsed time from when the shutter is opened until the transaction medium is received are monitored. Elapsed time monitoring means, customer detection means for detecting whether or not the customer is in the vicinity of the device or leaving, image acquisition means for acquiring a customer image, and customer identification means for extracting and identifying customer characteristics from the acquired image And when the customer's leaving is detected, when the elapsed time has passed the first monitoring time, and before the first monitoring time has passed, the person is detected again and the feature of the person is detected. Is different from the customer's characteristics at the start of the transaction, the shutter is closed.

  According to the automatic transaction apparatus of the present invention, since it is configured as described above, the customer who returns to the deposit / withdrawal section while holding the cash forgotten with the shutter open for as long as possible and immediately notices that it has been forgotten. It is possible to receive forgotten cash and minimize the risk that the forgotten cash can be taken away by others.

It is an external appearance perspective view which shows the structure of the automatic transaction apparatus of Example 1. FIG. It is a control system block diagram of the automatic transaction apparatus of Example 1. FIG. It is an operation | movement flowchart figure of the automatic transaction apparatus of Example 1. FIG. It is a time chart figure of the automatic transaction apparatus of Example 1. FIG. It is an external appearance perspective view which shows the structure of the automatic transaction apparatus of Example 2. FIG. It is a control system block diagram of the automatic transaction apparatus of Example 2. It is an operation | movement flowchart figure of the automatic transaction apparatus of Example 2. FIG.

  Embodiments of the present invention will be described below with reference to the drawings. Elements common to the drawings are given the same reference numerals. In the following description, banknotes are used as examples of transaction media and forgetting media, but they may be coins, cards or bankbooks, and withdrawal transactions as an example. However, it may be a deposit transaction.

(Constitution)
FIG. 1 is an external perspective view showing the configuration of the automatic transaction apparatus according to the first embodiment. As shown in the figure, the automatic transaction apparatus 1 according to the first embodiment includes a banknote deposit / withdrawal unit 4 serving as a banknote deposit / withdrawal port, a coin deposit / withdrawal unit 5 serving as a coin deposit / withdrawal port, an operation screen, and the like. An operation unit 6 in which a transparent touch panel for inputting a transaction selection or the like is laminated on an LCD to be displayed, a passbook insertion port 3 for inserting and discharging a passbook, and a card insertion port 2 for inserting and discharging a cash card or the like. Prepare.

  The banknote deposit / withdrawal unit 4 and the coin deposit / withdrawal unit 5 are provided with shutters 14 and 15 that can be opened and closed, respectively. Further, on the upper part of the front surface of the apparatus, a customer detection unit for acquiring a customer image and a camera unit 7 as an image acquisition unit are provided.

  FIG. 2 is a control system block diagram illustrating the configuration of the control system of the automatic transaction apparatus 1 according to the first embodiment. That is, the control system of the automatic transaction apparatus 1 includes a main control unit 9 that controls each unit to be described later, the operation unit 6 described above, a card processing unit 21 that performs read / write of information recorded in a cash card, and the like. Speaker unit 22 as a notification means for outputting operation guidance, alarm sound, etc. as sound or buzzer sound, passbook processing unit 23 for reading / writing the magnetic stripe of the passbook and printing control on the passbook, and banknote deposit / withdrawal control A banknote processing unit 24 to perform and a coin processing unit 25 to perform deposit / withdrawal control of coins are provided.

  The control system of the automatic transaction apparatus 1 according to the first embodiment includes the banknote processing unit 24 and the shutters 14 and 15 of the coin processing unit 25, programs such as a transaction control program and a face recognition program 10a as customer identification means, and various controls. A storage unit 10 for storing parameters and the like, a timer unit 12 as an elapsed time monitoring means for monitoring time for receiving bills and the like, and an interface unit 11 for controlling an interface with a host computer (not shown). .

(Operation)
With the above configuration, the automatic transaction apparatus according to the first embodiment operates as follows. This operation will be described in detail below with reference to the operation flowchart of FIG. 3 and the time chart of FIG.

  First, the approach of the customer is monitored by the camera unit 7. When the customer approaches the automatic transaction apparatus 1 and detects the approach of the customer, the first transaction selection screen is displayed on the operation unit 6 (step S01). At this time, an image of a customer who operates the operation unit 6 is captured by the camera unit 7 as an image acquisition unit to acquire an image (step S02). Note that image acquisition may be performed in parallel with other processing, or may be performed a plurality of times to improve the accuracy of the acquired image.

  Next, the feature of the face image is extracted from the photographed customer image by the face recognition program 10a stored in the storage unit 10 (step S03), and the extracted feature data is stored in the storage unit 10 (step S04). ). At this time, face image data may be stored together with the feature data.

  Then, on the transaction selection screen displayed on the operation unit 6, the customer selects the withdrawal transaction, specifies the desired withdrawal amount, inserts the card from the card insertion slot 2, and confirms the identity by inputting the personal identification number. When completed, the specified banknote is withdrawn to the banknote deposit / withdrawal unit 4 and the shutter 14 is opened (step S05).

  Then, the timer unit 12 starts time monitoring (step S06, timing t0 in FIG. 4). In order to detect whether or not a banknote has been received, an optical sensor or the like is provided in the banknote depositing / withdrawing unit 4 as a medium receiving detection unit, and the optical sensor detects whether or not the banknote is left in the banknote depositing unit 4. That's fine.

  Then, the customer is monitored by the camera unit 7 as a customer detection means, and it is detected whether the customer is in the vicinity of the automatic transaction apparatus 1 and the customer's face can be continuously detected or left (step S07, FIG. 4). Timing tj).

  When the customer's face can be detected continuously, the process proceeds to step S14 to check whether or not the second monitoring time T2 has elapsed, and when the second monitoring time T2 has elapsed, In the case of FIG. 4 (2), which is a reception timeout when the customer continues, the shutter 14 is closed (step S18), and the withdrawal transaction is terminated.

  On the other hand, when the second monitoring time T2 has not elapsed in step S14, it is confirmed by the optical sensor or the like as described above whether the banknote is received and the banknote is left (step S15). If no bill is detected, the shutter 14 is closed as normal termination, and the withdrawal transaction is terminated (step S16). In the confirmation of whether or not the banknote has been received in step S15, if no banknote has been received and a banknote has been detected, the process returns to step S07 to check whether or not the customer is in the vicinity of the automatic transaction apparatus 1.

  In step S07, when the customer is not in the vicinity of the automatic transaction apparatus 1 and the face of the customer cannot be detected, it is confirmed whether or not the first monitoring time T1 has passed (step S08), and the time has passed. If the customer has forgotten to pick up the banknote, the case of FIG. 4 (1) (b), which is a time-out for receiving the banknote, closes the shutter 14 (step S18) and ends the withdrawal transaction. To do.

  On the other hand, in the confirmation of the elapse of the first monitoring time T1 in step S08, when the first monitoring time T1 has not elapsed, an image of the customer is acquired by the camera unit 7 (step S09), and from the acquired image It is confirmed whether a person has been detected, that is, whether a face image has been extracted (step S10).

  When it is determined that the face image cannot be extracted and the person is not in the vicinity of the automatic transaction apparatus 1, the process returns to step S08 to determine whether or not the first monitoring time T1 has elapsed, and subsequent operations. repeat.

  On the other hand, if it is determined in step S10 that the face image can be extracted and the person is in the vicinity of the automatic transaction apparatus 1, the facial recognition program 10a determines the characteristics of the face image from the customer image acquired in step S09. Extract (step S11).

  Then, matching with the customer characteristics at the start of the transaction already stored in step S04 is performed (step S12). When it is determined that they are the same person (step S13), the process proceeds to step S14, and the second It is confirmed whether or not the monitoring time T2 has elapsed, and thereafter the same operation is repeated.

  On the other hand, when it is determined in step S13 that they are not the same person, FIG. 4 (1) (a) is a case where the customer leaves and the person is detected before the first monitoring time T1 elapses and is determined not to be the same person. ), The shutter 14 is closed at the timing tx (step S17), and the withdrawal transaction is terminated. In this case, the shutter 14 is closed even before the first monitoring time T1 and the second monitoring time T2 have elapsed.

  Here, in the above description of the first embodiment, the operation of taking the banknotes withdrawn or inserted into the banknote depositing / withdrawing unit 4 into the apparatus has not been described, but the operation of closing the shutter 14 in steps S16 to S18. At the same time, banknotes may be taken into the apparatus, or banknotes may be taken into the apparatus after a predetermined time has elapsed.

(Effect of Example 1)
As described above, according to the automatic transaction apparatus of the first embodiment, in the automatic transaction apparatus that controls the opening and closing of the shutter and inserts and discharges the banknote, the banknote receiving detection means that detects the receipt of the banknote, and the shutter is opened. By the elapsed time monitoring means for monitoring the elapsed time until the bill is received, the customer detection means for detecting whether the customer is in the vicinity of the apparatus or left, the image acquisition means for acquiring the customer image, and the acquired image Customer identification means for extracting and identifying customer characteristics, and detecting when a customer leaves, when the elapsed time has passed the first monitoring time, and before the first monitoring time has elapsed When the person is detected again and the characteristic of the person is different from the characteristic of the customer at the start of the transaction, the shutter is closed. Keeping the banknotes you forgot in the deposit / withdrawal section so that customers who notice that they have forgotten to pick up can receive the banknotes they have forgotten immediately and minimize the risk of others taking them away Can be limited.

(Constitution)
FIG. 5 is an external perspective view showing the configuration of the automatic transaction apparatus 1 of the second embodiment, and FIG. 6 is a control system block diagram showing the configuration of the control system of the automatic transaction apparatus 1 of the second embodiment. As shown in the figure, in the automatic transaction apparatus 1 of the second embodiment, a customer detection sensor unit 8 is newly provided on the front of the apparatus as a customer detection means for detecting whether a customer is in the vicinity of the automatic transaction apparatus 1 or has left. It becomes the composition.

  The customer detection sensor unit 8 may use an ultrasonic sensor, an infrared sensor, or the like as an approach sensor that can detect the presence or absence of a customer by emitting ultrasonic waves or infrared light and detecting the amount of reflection. Since other configurations are the same as those of the first embodiment, detailed description thereof is omitted for the sake of brevity.

(Operation)
With the above configuration, the automatic transaction apparatus according to the second embodiment operates as follows. This operation will be described in detail below using the operation flowchart of FIG. 7 and the time chart of FIG. 4 described in the first embodiment. In the automatic transaction apparatus 1 according to the second embodiment, as shown in FIG. 7, operations for detecting a customer in the vicinity of the automatic transaction apparatus 1 are different.

  That is, step S21 for detecting the approach of the customer is different from step S01 of the first embodiment. Further, the step corresponding to step S09 in which the camera unit 7 of the first embodiment in FIG. Step S30 to be performed is newly added. Since other operations are the same as those of the first embodiment, the description of the same operations is simplified.

  First, when the customer approaches the automatic transaction apparatus 1 and the customer detection sensor unit 8 detects that the customer has approached, the first transaction selection screen is displayed on the operation unit 6 (step S21). At this time, an image of a customer who is operating the operation unit 6 is taken by the camera unit 7 to acquire an image (step S22).

  Next, the feature of the face image is extracted from the photographed customer image by the face recognition program 10a or the like stored in the storage unit 10, and the extracted feature data is stored in the storage unit 10 (steps S23 and S24).

  Then, on the transaction selection screen displayed on the operation unit 6, the customer selects the withdrawal transaction, specifies the desired withdrawal amount, inserts the card from the card insertion slot 2, and confirms the identity by inputting the personal identification number. When completed, the specified banknote is withdrawn to the banknote deposit / withdrawal unit 4 and the shutter 14 is opened (step S25).

  Then, the timer unit 12 starts time monitoring, the customer detection sensor unit 8 monitors the customer, and confirms whether the customer is in the vicinity of the automatic transaction apparatus 1 and whether the customer continues or has left (step S26, S27, timings t0 and tj in FIG. 4 described above.

  If the customer can be continuously detected by the customer detection sensor unit 8, the process proceeds to step S34 to check whether or not the second monitoring time T2 has elapsed, and after the second monitoring time T2 has elapsed. If it is, the case of FIG. 4 (2), which is the reception timeout when the customer continues, closes the shutter 14 (step S38), and ends the withdrawal transaction.

  On the other hand, when the second monitoring time T2 has not elapsed in step S34, whether or not a bill has been received is confirmed by the above-described optical sensor or the like and received, and receipt of the bill has not been detected. Closes the shutter 14 as normal end, ends the withdrawal transaction, and returns to step S27 when the receipt of the bill is detected without receiving the bill, and the customer is detected by the customer detection sensor unit 8 in the vicinity of the automatic transaction apparatus 1 (Step S35, S36).

  In step S27, when the customer is not in the vicinity of the automatic transaction apparatus 1 and the customer is not detected by the customer detection sensor unit 8, it is confirmed whether or not the first monitoring time T1 has passed (step S28). When the time has elapsed, the case shown in FIGS. 4A and 4B, which is a reception timeout when the customer forgets to remove the banknote and leaves, the shutter 14 is closed (step S38), and the withdrawal is made. End the transaction.

  On the other hand, if the first monitoring time T1 has not elapsed in the confirmation of the elapse of the first monitoring time T1 in step S28, the customer detection sensor unit 8 confirms whether there is a person (step S29).

  And when it determines with the customer detection sensor part 8 not being near the automatic transaction apparatus 1, it returns to step S28, it is determined whether 1st monitoring time T1 has passed, and subsequent operation | movement is performed. Do the same.

  On the other hand, when it is detected in step S29 that the person is in the vicinity of the automatic transaction apparatus 1, the person's image is captured by the camera unit 7 to acquire the person's image, and the facial image is obtained from the acquired person's image. Features are extracted by a face recognition program (step S31).

  Then, matching with the characteristics of the customer at the start of the transaction already stored in step S24 is performed (step S32). When it is determined that they are the same person (step S33), the process proceeds to step S34, and the second It is confirmed whether or not the monitoring time T2 has elapsed, and thereafter the same operation is repeated.

  On the other hand, when it is determined in step S33 that the person is not the same person, the customer is gone and the person is detected before the first monitoring time T1 elapses to determine that the person is not the same person as described above with reference to FIG. In this case, the shutter 14 is closed at the timing tx (step S37), and the withdrawal transaction is terminated. In this case, as in the first embodiment, the shutter 14 is closed even before the first monitoring time T1 and the second monitoring time T2 have elapsed.

(Effect of Example 2)
As described above, according to the automatic transaction apparatus of the second embodiment, since the customer detection sensor for detecting whether the customer is in the vicinity of the apparatus or has left is provided, in addition to the effects of the first embodiment, the presence / absence of the customer is determined. In order to detect it, it becomes possible to detect in a short time by a simple process, and it is not necessary to operate the camera for a long time, and it is possible to save power.

<< Other modifications >>
In the description of the above embodiment, the elapse of the second monitoring time T2 is monitored at step S14 in FIG. 3 and step S34 in FIG. 7, and when the time has elapsed, the shutter is moved at step S18 and step S38, respectively. Although described as being closed, the shutter 14 may be left open without monitoring the passage of the second monitoring time T2. In this way, when the customer is continuing and when the customer disappears and the person is detected again before the first monitoring time T1 elapses, it can be identified as the customer at the start of the transaction by face recognition Can keep the shutter 14 open.

  Further, in the description of the above embodiment, the person is detected again before the first monitoring time T1 elapses after the customer disappears, and the person detected in step S13 in FIG. 3 and step S33 in FIG. When the customer at the start of the transaction can be identified by the recognition, the second monitoring time T2 is monitored as if the customer at the start of the transaction has continued, but the customer at the start of the transaction is identified Even if it is possible, if another face is extracted by the face image extracting means for extracting the face image, step S17 is performed, as in the case where it is determined in the same step that the customer is not the same person as the customer at the start of the transaction. In step S37, the shutter 14 may be closed.

  The face image extracting means may use a known technique disclosed in Japanese Patent Laid-Open No. 6-162207. In this way, it is possible to prevent cash or the like from being stolen by another person from the side.

  Further, in the above description of the embodiment, it is described that the operation is performed as shown in the operation flowcharts of FIGS. 3 and 7 regardless of the amount of money to be handled. However, only when the amount of money to be handled is high, the shutter 14 is moved. You may make it close. For example, in the case of a transaction of less than 100,000 yen, the process proceeds to steps S09, S14, and S15 without closing the shutter 14 regardless of the determination result in steps S08, S13, and S14, and the determination is made in steps S28, S33, and S34, respectively. Regardless of the result, the process proceeds to steps S29, S34, and S35 without closing the shutter 14, and in the case of a transaction of 100,000 yen or more, the operations shown in the flowcharts of FIGS. May be.

  In the above description of the embodiment, the first monitoring time T1 and the second monitoring time T2 have been described as fixed examples. However, these times are shortened or set to “0” when paying a large sum. You may do it.

  In the above description of the embodiment, the alarm when the customer forgot to take cash was not explained. However, when the customer left forgetting to take cash, or when the transaction was expensive, the buzzer You may make it alert | report a forgetting by voice guidance etc. Or, conversely, in order not to let others know that you forgot to forget to take it, do not notify you of the forgotten case for high-value transactions, and notify you of forget-only as described above only when it is not for high-value transactions. You may do it.

  In addition, it takes time for image acquisition, face image recognition, and comparison processing in steps S09, S11 to S13, and S30 to S33. When it is determined that there are no more customers after the person is detected in steps S10 and S29, the shutter is once closed and the person is the customer at the start of the transaction in steps 13 and S33. The shutter 14 may be opened when it can be identified.

  Further, in the above description of the embodiment, customer identification is performed by facial image recognition. However, customer identification may be performed using biometric authentication such as iris recognition.

  In addition, in the above explanation, it was explained that customer identification is performed by face image recognition and iris recognition, but it is determined whether it is a customer at the start of transaction by simple matching such as clothing color, physique, gender, When it is determined that the customer is not the customer at the start of the transaction, the shutter 14 is immediately closed. On the other hand, when it is determined that the customer is the customer at the start of the transaction by simple matching such as clothing color, physique and gender, facial image recognition and iris recognition are further performed. The customer may be identified by, and the shutter 14 may be closed when it is determined that the customer is not the customer at the start of the transaction.

  In this way, the first customer identification can be performed in a short time by the color or physique of clothes, and when it is determined that the customer is not the customer at the start of the transaction, the shutter 14 can be immediately closed, Even when a customer of similar clothes, physique, and gender comes next, the customer can be reliably identified by face image recognition or iris recognition, and the shutter 14 can be closed.

  Also, the above embodiments and modifications may not be implemented separately, but may be combined based on the spirit of the present invention.

  INDUSTRIAL APPLICABILITY The present invention can be widely used for an automatic transaction apparatus such as an automatic teller machine or a cash processing apparatus that requires antitheft and has a shutter.

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Card insertion slot 3 Passbook insertion slot 4 Banknote depositing / withdrawing part 5 Coin depositing / withdrawing part 6 Operation part 7 Camera part 9 Main control part 10 Memory | storage part 10a Face recognition program 12 Timer part 14, 15 Shutter 21 Card processing part 22 Speaker section

Claims (10)

In an automatic transaction apparatus that controls opening and closing of a shutter and inserts and discharges transaction media,
Medium receiving detection means for detecting receipt of the transaction medium;
An elapsed time monitoring means for monitoring an elapsed time from opening the shutter to receiving the transaction medium;
Customer detection means for detecting whether the customer is in the vicinity of the device or left;
Image acquisition means for acquiring customer images;
Customer identification means for extracting and identifying customer features from the acquired image,
When the customer's leaving is detected, when the elapsed time has passed the first monitoring time, and before the first monitoring time has passed, the person is detected again, and the characteristics of the person are An automatic transaction apparatus characterized in that the shutter is closed when different from the customer's feature.   2. The automatic transaction apparatus according to claim 1, wherein when the customer is continuously detected and the elapsed time has passed the second monitoring time, the shutter is closed. A face image extracting means for extracting a face image;
The shutter is closed when another face image is extracted in addition to the customer when the customer is detected again before the elapsed time exceeds the first monitoring time. Item 1. An automatic transaction apparatus according to item 1.   When a customer's leaving is detected and the person is detected again before the elapsed time has passed the first monitoring time, the shutter is once closed and the characteristic of the person is 2. The automatic transaction apparatus according to claim 1, wherein the shutter is opened when the characteristic matches.   2. The automatic transaction apparatus according to claim 1, wherein the customer detection means detects an image acquired by a camera unit or an approach sensor.   2. The automatic transaction apparatus according to claim 1, wherein the customer identification means is recognition of a customer's face or iris.   The automatic transaction apparatus according to claim 1, wherein the transaction medium is cash, a card, or a passbook.   5. The automatic transaction apparatus according to claim 1, wherein the shutter is kept open when the amount of the transaction medium is smaller than a predetermined amount.   The automatic transaction apparatus according to any one of claims 1 to 4, wherein the first monitoring time and the second monitoring time are changed based on an amount of the transaction medium. Informing means for informing that the transaction medium has been forgotten,
It is determined whether or not to make the notification based on the amount of the transaction medium, and when a customer forgets to take the transaction medium and leaves, it is not notified or notified based on the determination result, The automatic transaction apparatus according to claim 1.

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