JP2012124692A - Telephone transfer system and telephone transferring method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone transfer system that notifies a caller number to a destination telephone terminal before transferring an incoming call when the incoming call received via a line switching network is being transferred via the line switching network.SOLUTION: In a telephone transfer system, a call originating terminal having a first telephone number calls a second telephone number via a line switching network. A transfer device having the second telephone number stores the first telephone number in a storage device and calls a third telephone number, which is registered as a destination, via the line switching network. The destination terminal having the third telephone number performs an authentication based on the second telephone number, and transmits an authentication information of the destination terminal to a server via a packet exchange network if the authentication is successful. The server authenticates the destination terminal based on the authentication information. If the authentication is successful, the server transmits a hypertext document corresponding to the first telephone number to the destination terminal via the packet exchange network and then the destination terminal displays the hypertext document.

Description

  The present invention relates to telephone transfer, and more particularly to transfer to a telephone terminal that includes an input device and a display device like a general mobile phone terminal and can display a web browser.

  There is a so-called transfer telephone as a technique for receiving an incoming call to an office telephone terminal even at a destination. With the widespread use of mobile phones, the need for transfer telephones is increasing.

  A conventional transfer telephone is generally performed as follows. When a caller calls the office and receives a call at an office private branch exchange, a button telephone device, or a telephone transfer device (hereinafter, these devices are collectively referred to as a transfer device), the transfer device receives a predetermined transfer destination. Make a call to the phone terminal. When the transfer destination telephone terminal responds, the transfer device connects the incoming call of the caller to the transfer destination.

  On the other hand, telecommunications carriers provide a caller ID notification service as a telephone additional service. In this service, a signal indicating the telephone number of the calling terminal is notified to the receiving terminal together with the incoming call. By using this service, the user of the receiving terminal can know the telephone number of the caller before starting the call.

  Consider a case where a call to an office is transferred to a mobile phone terminal while using a caller ID notification service. A general mobile phone terminal includes a display device. When an incoming call is detected, the telephone number of the office that is the source of the transfer call is displayed on the display device, but the telephone number of the caller cannot be displayed. For this reason, the user of the mobile phone terminal can identify whether a call originated by someone in the office has arrived, or whether someone outside the office has originated a call and the call forwarded from the office has arrived before going off-hook. Can not do it.

  Some phone numbers are designated as forwarding numbers, and when making a call for forwarding, the forwarding number is used to transfer whether the incoming call is a forwarding call based on the notified phone number. It is possible to configure to identify at the destination terminal. However, even in this case, it is only known whether the call is a transfer call, and the telephone number of the caller is not known.

  Patent document 1 is illustrated as literature in which the invention relevant to a transfer telephone was described. In Patent Document 1, when an INVITE message is received from a source SIP telephone terminal, an originator number and a destination number are acquired from the received INVITE message, and an INVITE message including customer information corresponding to the acquired originator number is provided. A SIP server is described in which customer information corresponding to a caller number is notified to a transfer destination SIP telephone terminal by being generated and transmitted to the transfer destination SIP telephone terminal.

JP2007-135044, paragraph 0019

  The present invention has been made in view of such circumstances, and the problem to be solved by the present invention is that when a call received via a circuit switching network is transferred via the circuit switching network, prior to the transfer, It is to provide a technique for notifying a caller ID to a transfer destination telephone terminal.

  In order to solve the above-described problem, the present invention, as one aspect thereof, transfers a call from a caller terminal that is a telephone terminal having a first telephone number, is connected to a circuit switched network, and has a second telephone number. And a server connected to both the transfer device and the packet switching network, the first telephone number serving as a caller number is transmitted from the source terminal via the circuit switching network. When a call sent to the second telephone number arrives in the notification state, the transfer device sends the notified first telephone number from a server connected to the packet communication network in response to the incoming call. The storage device is stored in an accessible storage device, and the transfer device notifies the third phone number that is stored in advance in the storage device as a transfer destination in a state of notifying the second phone number that is a caller number, Arrival from the source terminal Is transmitted via the circuit-switched network, and the transfer destination terminal, which is the telephone terminal having the third telephone number, responds to the incoming call based on the notified second telephone number. When the authentication is successful, the server receives authentication information for authenticating the transfer destination terminal, which is transmitted by the transfer destination terminal via the packet communication network, and the server receives the authentication information. If the authentication is successful, the hypertext document corresponding to the first telephone number generated in advance is displayed on the transfer destination terminal via the packet communication network. A telephone transfer system is provided that transmits to the transfer destination terminal.

  As another aspect, the present invention provides a state in which the first telephone number serving as the caller number is notified from the caller terminal that is the telephone terminal having the first telephone number via the circuit switching network. , A step of making a call to a second telephone number, and a transfer device having the second telephone number accesses the notified first telephone number from a server connected to a packet switching network in response to an incoming call In a state of notifying the second telephone number to be a caller number to a third telephone number that is stored in a possible storage device and registered in advance as a transfer destination in the transfer device, from the source terminal Making a call for transferring the incoming call via the circuit-switched network, and in response to the incoming call, the transfer destination terminal that is the telephone terminal having the third telephone number is notified of the second Authenticate based on phone number If the authentication is successful, the authentication information for authenticating the transfer destination terminal is transmitted to the server via the packet switching network, and the server authenticates the transfer destination terminal based on the authentication information. If the authentication is successful, a hypertext document corresponding to the first telephone number generated in advance is transmitted to the transfer destination terminal via the packet switching network, and the transfer destination terminal transmits the hypertext document. A method for transferring a telephone call.

  According to the present invention, when an incoming call from a source terminal via a circuit switching network is transferred to a transfer destination terminal via the circuit switching network, the source telephone number can be notified to the transfer destination terminal.

It is a block diagram of the telephone transfer system 1 which is one embodiment of this invention. 3 is a block diagram of a transfer destination terminal 5. FIG. 3 is a block diagram of a transfer device 2. FIG. 3 is a block diagram of a Web server 6. FIG. It is a figure for demonstrating the transfer operation of the telephone transfer system. It is a figure for demonstrating the example of the html document displayed on the display part 14 of the transfer destination terminal 5 at the time of the incoming call of a transfer telephone. It is a figure for demonstrating remote operation of the transfer apparatus 2 by the transfer destination terminal. FIG. 3 is a block diagram of a telephone exchange system 60 that is a modification of the telephone transfer system 1. It is a block diagram of the telephone transfer system 70 which is a modification of the telephone transfer system 1.

  A telephone transfer system 1 according to an embodiment of the present invention will be described with reference to FIG. A PSTN 3 (public switched telephone network) telephone line is connected to the transfer device 2, and a telephone terminal 4 is connected to the end of the transfer device 2. Here, the transfer line is PSTN, but it is not particularly limited as long as it can be used for transfer such as an IP line. The telephone number of the telephone terminal 4 is set to 03-3333-4444. When an incoming call to the telephone terminal 4 is detected, the transfer device 2 is set to transfer the call to a predetermined mobile phone terminal (transfer destination terminal 5). The telephone number of the transfer destination terminal 5 is set to 090-5555-6666. The transfer destination terminal 5 can be connected to the PSTN 3 and the Internet 8 via the mobile communication network 7. A Web server 6 is connected to the transfer device 2, and the Web server 6 is connected to the Internet 8. A terminal unique identifier of the transfer destination terminal 5 is registered in advance in the Web server 6. The terminal unique identifier is an identifier unique to each terminal. The terminal unique identifier of the transfer destination terminal 5 is XYZ.

  2, the transfer destination terminal 5 includes a storage unit 11, a control unit 12, a web browser 13, a display unit 14, a wireless communication unit 15, an input unit 16, and a voice input / output unit 17. The transfer destination terminal 5 is typically a mobile phone terminal, but the terminal is not particularly limited as long as it includes a Web browser and a display device.

  The storage unit 11 is a storage device, and stores the telephone number of the transfer destination terminal 5 (the value here is 090-5555-6666) and the terminal unique identifier of the transfer destination terminal 5 (the value here is XYZ). Pre-stored. The telephone number of the transfer destination terminal 5 may be used as the terminal unique identifier. Alternatively, a subscriber-specific ID number included in the subscriber identification module card (SIM card) may be used as the terminal-specific identifier. If you can identify the terminal, don't worry about it.

  Prior to the incoming call of the transfer telephone, the transfer apparatus 2 as the transfer source uses a telephone number of the line used for outgoing call for transfer operation (hereinafter referred to as the transfer source telephone number, the value here is 03-3333-4444). The URL (Uniform Resource Locator) of the Web page provided by the Web server 6 is stored in the storage unit 11.

  The control unit 12 includes a processor such as a CPU and a memory, and controls the operation of the transfer destination terminal 5. The control unit 12 includes a number comparison unit 18 that compares the caller number received when an incoming call is received. When there is an incoming call at the transfer destination terminal 5, the number comparison unit 18 sends the transfer source telephone number stored in the storage unit 11 and the caller's phone number notified by the caller number notification service of the telecommunications carrier. If the two match, the control unit 12 activates the Web browser 13.

  The web browser 13 analyzes and displays the html document. The web browser 13 includes an http request generation unit 19 that generates an http request including a terminal unique identifier, an html document analysis unit 20 that analyzes an html document received by an http response from the Web server 6, and an html that displays the analyzed html document. A document display unit 21 is provided.

  The display unit 14 is a display device, such as a liquid crystal display device or an organic EL (electroluminescence) display device.

  The wireless communication unit 15 receives an incoming call from the transfer device 2 via the mobile communication network 7 and the PSTN 3 by performing wireless communication with the wireless base station of the mobile communication network 7. In addition, data communication is performed with the Web server 6 via the mobile communication network 7 and the Internet 8.

  The input unit 16 is an input device for accepting an operation of a user of the transfer destination terminal 5, and is a pointing device such as a keyboard such as a numeric keypad and a direction key, a touch pad, and a pointing stick.

  The voice input / output unit 17 is a device that performs voice input / output for a call or the like, such as a microphone or a speaker.

  When the wireless communication unit 15 receives an incoming call, the caller number notified by the caller number notification service and the forwarding telephone number stored in the storage unit 11 are compared by the number comparison unit 18.

  If the two match, the control unit 12 activates the Web browser 13. The http request generation unit 19 generates http request information for connecting to a URL stored in the storage unit 11 in advance, and transmits the request information from the wireless communication unit 15 to the Web server 6 via the mobile communication network 7 and the Internet 8. To do. At this time, the http request information includes a terminal unique identifier stored in the storage unit 11. When the wireless communication unit 15 obtains an http response, the html document analysis unit 20 analyzes the http response and analyzes the html document included therein. Based on the analysis result, the html document display unit 21 displays the html document on the display unit 14. If the two do not match, the control unit 12 performs processing as a normal incoming call.

  As will be described later, the user of the transfer destination terminal 5 can remotely operate the transfer apparatus 2 via a Web page provided by the Web server 6 by performing an operation via the input unit 16. At this time, the control unit 12 generates the http request information including the terminal unique identifier stored in the storage unit 11 and transmits it to the Web server 6 according to the user's operation. The processing of the http response received in response to this is the same as described above.

  As shown in FIG. 3, the transfer device 2 includes a control unit 30, a transfer unit 31, a storage unit 32, and an answering machine function unit 33.

  The control unit 30 controls the operation of the transfer device 2. In particular, the control unit 30 controls the start and stop of the transfer unit 31 and the change of the operation setting related to the transfer operation by the transfer unit 31 according to the control signal from the telephone terminal 4 and the control signal from the web server 6. To do. In addition, control related to the operation of the telephone terminal 4 is performed in accordance with a control signal from the Web server 6.

  Further, the control unit 30 notifies the Web server 6 whether or not the transfer unit 31 is set to perform transfer. This notification is called a transfer setting notification. When receiving an incoming call to be transferred when the transfer operation is set, the control unit 30 notifies the Web server 6 of the telephone number of the caller. The telephone number of the caller is notified together with the incoming call to the transfer device 2 by the caller number notification service provided by the telecommunications carrier.

  The transfer unit 31 transfers the incoming call from the PSTN 3 to a telephone terminal other than the telephone terminal 4 via the PSTN 3.

  The storage unit 32 stores the telephone number of the transfer destination terminal 5 (here, 090-5555-6666). When registering a plurality of telephone terminals as transfer destination terminals in the transfer apparatus 2, the telephone numbers of the plurality of telephone terminals are stored in the storage unit 32.

  The answering machine function unit 33 automatically responds to an incoming call, sends out a voice message of an answering guidance prepared in advance, and records a voice message from the caller.

  The Web server 6 includes an http request analysis unit 40, an html document creation unit 41, an http response transmission unit 42, and a storage unit 43. Hereinafter, the Web server 6 will be described with further reference to FIG.

  The http request analysis unit 40 analyzes an http request received via the Internet 8 and determines whether or not the terminal unique identifier stored in the storage unit 43 in advance as the terminal unique identifier of the transfer destination terminal 5 is included. Further, when a control link described later is included in the http request, the http request analysis unit 40 transmits a control signal corresponding to the control link to the transfer apparatus 2.

  When the http request analysis unit 40 determines that the terminal unique identifier of the transfer destination terminal 5 is included in the http request, the html document creation unit 41 creates an html document and passes it to the http response transmission unit 42.

  The http response transmission unit 42 creates an http response including the HTML document created by the HTML document creation unit 41, and transmits it via the Internet 8 to the terminal that sent the http request analyzed by the http request analysis unit 40. To do.

  The storage unit 43 stores the terminal unique identifier of the telephone terminal registered in the transfer device 2 as the transfer destination terminal 5. Further, the telephone number of the caller of the incoming call to the transfer device 2 notified from the control unit 30 of the transfer device 2 is stored. For example, the terminal unique identifier XYZ of the transfer destination terminal 5 and the telephone number 03-1111-2222 of the caller terminal 9 are stored in the storage unit 43.

  Further, the storage unit 43 stores various information related to the telephone number in association with the telephone number. Examples of such information include incoming histories such as date, time, call time, etc. received from the telephone number, and various names such as the subscriber name and company name of the telephone number. The contents of the storage unit 43 may be stored in the storage unit 32 of the transfer device 2 and referred to by the Web server 6 as necessary. The storage unit 32 and the storage unit 43 may be a single storage device.

  When the terminal unique identifier of the transfer destination terminal 5 is included in the http request and the transfer device 2 is informed by the transfer setting notification that the transfer function is activated, the html document creation unit 41 stores the storage unit 43. An html document in which the telephone number (03-1111-2222) of the source terminal 9 stored in is written is created. An html document describing information stored in the storage unit 43 in association with the telephone number, such as a subscriber name of the telephone number, may be created together with the telephone number or instead of the telephone number. In addition, the incoming call history from the telephone number may be described in the html document.

  Further, in addition to the above information, the html document creation unit 41 describes an instruction for remotely operating the transfer device 2 from the transfer destination terminal 5 via the mobile communication network 7 and the Internet 8 as a link in the html document. May be. Such a link is called a control link.

  The control link includes a text character string displayed on the display unit 14 of the transfer destination terminal 5 in order to explain the content of the instruction given to the transfer device 2 when the control link is selected. Further, the control link is to be passed to the name of the control signal to the transfer device 2 corresponding to the instruction, the URL associated with the control signal, or a CGI (Common Gateway Interface) program executed on the Web server 6. Includes an argument associated with the control signal appended to the URL. The correspondence relationship between the control link, the text character string, and the control signal is stored in advance in a storage device accessible from the Web server 6 such as the storage unit 43, for example.

  The control link includes, for example, a control link for operating the telephone function of the telephone terminal 4 such as hold and transfer, a control link for changing settings related to the operation of the transfer device 2 such as activation and stop of the transfer function, and transfer A control link for instructing the interruption or resumption of the operation currently being executed by the transfer device 2 can be considered, such as transfer rejection of the telephone in the middle.

  As described above, even when the transfer function of the transfer device 2 is not activated, the user of the transfer destination terminal 5 activates the web browser 13 by performing an operation via the input unit 16 and activates the web server 6. And the transfer device 2 can be remotely operated via a Web page provided by the Web server 6. At this time, although the terminal unique identifier of the transfer destination terminal 5 is included in the http request, it is notified by the transfer setting notification that the transfer function is not activated from the transfer device 2. In this case, the html document creation unit 41 creates an html document including a control link for activating the transfer function.

  In addition, the html document creation unit 41 may create the following html document.

(1) Information regarding transfer operations performed in the past. Various source information such as the telephone number of the transferred telephone, various names such as the subscriber name and company name of the telephone number, and the address and location of the subscriber and company. In this case, various names, addresses / locations, and other information related to the sender are stored in advance in a storage device that can be accessed by the html document creation unit 41, for example, the storage unit 43, in association with the telephone number of the sender. Since such information is generally managed in a customer database, the html document creation unit 41 may acquire information from a customer database prepared separately from the Web server 6.

(2) Information related to the result of operations such as a call, hold, transfer, transfer rejection, etc. performed via the transfer device 2. Date and time of incoming call, start and end date and time of call, hold time, forwarding phone number, etc. In this case, the control unit 30 of the transfer device 2 stores information on the time and time related to these operations in the storage unit 32 in association with the transmission source number and the transfer destination number. The html document creation unit 41 reads out the information from the storage unit 32 using, for example, the transmission source number as a key and writes it in the html document.

(3) A list of telephone numbers of senders set to transfer rejection. When there is an incoming call from the telephone number set for transfer rejection, the transfer device 2 does not transfer the incoming call even if the transfer function is activated. In this case, a list of telephone numbers set to transfer rejection is stored in the storage unit 32 by an operation by the telephone terminal 4 or a remote operation by the transfer destination terminal 5. Hereinafter, this list is referred to as a transfer rejection list. Prior to transfer execution, the control unit 30 determines whether or not the caller's number is registered in the transfer rejection list, and if applicable, does not transfer the incoming call even if the transfer unit 31 is active. . In response to an http request including a control link for referring to the transfer refusal list, the html document creation unit 41 makes an html document in which the transfer refusal list is described. Is transmitted from the http response transmission unit 42 to the transmission source of the http request.

  When the telephone number set for transfer rejection is described in the html document, it is preferable to write the control link for canceling the transfer rejection setting for the telephone number together with the telephone number set for transfer rejection. When receiving an http request indicating that the control link has been selected and inputted, the http request analysis unit 40 transmits a control command for canceling the transfer rejection setting for the telephone number to the transfer device 2. In response to this control command, the control unit 30 deletes the telephone number from the transfer rejection list in the storage unit 32.

(4) Setting status of transfer operation. Whether transfer operation is set. When the terminal unique identifiers of a plurality of mobile phone terminals are registered as the transfer destination terminal 5, it is conceivable to set the transfer operation individually for each terminal. The setting state of the transfer operation for each terminal at this time.

  Next, the operation of the telephone transfer system 1 will be described with reference to FIG. It is assumed that the transfer unit 31 of the transfer device 2 is activated in advance by an operation by the telephone terminal 4 or a remote operation via the Internet 8 by the transfer destination terminal 5. Assume that the transfer destination telephone terminal, that is, the telephone number of the transfer destination terminal 5 (hereinafter referred to as the transfer destination number) 090-5555-6666 is registered in advance in the storage unit 32 of the transfer apparatus 2. It is assumed that the telephone number (090-5555-6666) of the transfer destination terminal 5 and the terminal unique identifier (XYZ) are associated with each other and registered in advance in the storage unit 43 of the Web server 6. In the storage unit 11 of the transfer destination terminal 5, the terminal unique identifier (XYZ) of the own terminal, the telephone number (03-3333-4444) of the transfer device 2, and the URL (Uniform Resource Locator) of the Web page distributed by the Web server 6 are stored. Is registered in advance. Here, it is assumed that www.example.co.jp/XYZ.html is registered as the URL. The character string XYZ in the character string XYZ.html indicating the name of the html document corresponds to the terminal unique identifier XYZ. In this example, the terminal unique identifier is directly included in the URL, but may be included in the URL in the form of an argument.

  When the caller terminal 9 makes a call in a state where the caller number is notified and arrives at the transfer device 2 by line switching with a switch (not shown) of the PSTN 3, the caller terminal 9 provides a caller number notification service provided by the telecommunications carrier. The transfer device 2 is notified of 03-1111-2222, which is the telephone number of the subscriber terminal 9 (hereinafter referred to as the caller number) (step S1).

  Now, since the transfer unit 31 is activated in the transfer device 2, when the control unit 30 detects an incoming call, the transfer unit 31 makes a call to the transfer destination terminal 5 in a state of notifying the caller number, and the PSTN 3 Is transferred to the transfer destination terminal 5 while notifying 03-3333-4444, which is the telephone number of the transfer device 2 (hereinafter referred to as the transfer source number), by line switching in the exchange (not shown) (step S2).

  The control unit 30 notifies the Web server 6 that the call is sent to the transfer destination number 090-5555-6666 in order to transfer the incoming call from the caller number 03-3333-4444 along with the call to the transfer destination terminal 5. (Step S3). Receiving this notification, the Web server 6 associates the forwarding number and the caller number and stores them in the storage unit 43 (step S4).

  The transfer destination terminal 5 compares the telephone number of the transfer device 2 registered in advance in the storage unit 11 with the number notified by the caller ID notification service (step S5). 13 is started (step S6). In the Web browser 13, the http request generation unit 19 generates an http request including the terminal unique identifier of the own terminal and transmits it to the Web server 6 (step S7). If the comparison result in step S5 does not match, the transfer destination terminal 5 treats the incoming call as a normal incoming call.

  When receiving the http request, the Web server 6 analyzes the http request by the http request analyzing unit 40, and includes the terminal unique identifier of the terminal registered in advance in the storage unit 43 as the transfer destination terminal 5 in the http request. If it is included, the telephone number corresponding to the terminal unique identifier is read from the storage unit 43 (step S9). If it is determined in step S8 that the http request does not include the terminal unique identifier of the registered terminal, the Web server 6 ignores the http request or transmits an http response including an HTML document prepared in advance for the unregistered terminal. .

  Subsequently, the http request analysis unit 40 compares the number stored as the transfer destination number in the storage unit 43 in step S4 with the telephone number read in step S9, thereby obtaining the terminal-specific information acquired in step S7. When the telephone number of the telephone terminal having the identifier is used as the transfer destination number, it is determined whether or not there is a source number stored in association with the transfer number in step S4 (step S10). Thus, when it is found that the telephone number of the terminal of the transmission source of the http request is the transfer destination number and the transmission source number stored in association with the transfer destination number in step S4 is stored in the storage unit 43, The document creation unit 41 creates an html document (step S11).

  Note that the terminal unique identifier and the transfer destination number of the transfer destination terminal 5 may be associated with each other and stored in the storage unit 43 in advance. In this case, when the transfer destination number and the transmission source number are received from the transfer device 2 in step S4, it is determined whether or not the transfer destination number is stored in the storage unit 43, which corresponds to step S8. It is possible to determine whether or not the terminal is a registered terminal. Furthermore, the process corresponding to steps S9 and S10 may be completed by associating the terminal unique identifier and the caller number with the transfer destination number as an intermediary in step S4.

  At this time, the html document creation unit 41 creates an html document in which the transmission source number stored in the storage unit 43 in association with the transfer destination number is described in step S4. In addition to the source number or instead of the source number, information associated with the source number read from the customer database or the like may be described. Furthermore, a control link may be described.

  The http response transmission unit 42 transmits the html document to the transmission source of the http request received in step S7 (step S12).

  If they do not match in step S10, it is an http request from a terminal registered as a transfer destination terminal, but that terminal is not the terminal that the transfer device 2 is currently transferring. At this time, the http response transmission unit 42 transmits an html document stating that transfer is not being performed from the transfer device 2 to the transfer destination terminal 5 to the transmission source of the http request received in step S7. This html document may be stored in advance in the storage unit 43, or may be generated as appropriate by the html document creation unit 41. By reading this html document with the Web browser 13, the user of the transfer destination terminal 5 can make a call that is currently received from the transfer device 2 not for transfer but by a normal call from the telephone terminal 4. You can know that it is a thing.

  When the http response is received from the Web server 6, in the transfer destination terminal 5, the html document analysis unit 20 extracts the html document included in the http response, and the html document display unit 21 displays the extracted html document on the display unit 14. Displayed (step S13).

  An example of the screen displayed on the display unit 14 at this time is shown in FIG. In the address field 50, the URL designated by the http request transmitted in step S7 is described. In the main screen 51, a message 52 indicating that the call is a transfer call, a sender number field 53, a name field 54, an address field 55, and a control link field 56 are described in order from the top. The descriptions in the name column 54 and the address column 55 are information stored in advance in the customer database in association with the telephone number described in the caller number column 53. Each line of the control link column 56 is a control link, and the number at the beginning of the line indicates a dial number.

  Since the information of the sender number field 53, the name field 54, and the address field 55 is displayed on the display unit 14, the user of the transfer destination terminal 5 receives an incoming call from the transfer device 2 starting from step S2 from the telephone terminal 4. Knowing that the call is not a normal incoming call but a transfer call, and confirming the telephone number, name, address, etc. of the caller, the call can be started off-hook (step S14).

  Next, an operation when the transfer device 2 is remotely operated from the transfer destination terminal 9 will be described with reference to FIG. Here, the operation when the transfer device 2 activates the answering machine function unit 33 instead of responding to the transfer call by the user of the transfer destination terminal 9 who knows the call origination number of the transfer call by the operations of steps S1 to S13. explain.

  In step S11, the html document creation unit 41 includes a control link including a text message indicating the content of the remote operation and a command for instructing the Web server 6 to send a control signal to the transfer device 2, as shown in FIG. Assume that an html document has been created. The control signal is a signal for instructing an operation to be performed by the transfer device 2 in order to realize a target operation. Now, it is assumed that steps S1 to S13 have elapsed, but that no off-hook has been performed in step S14.

  At this time, an html document as shown in FIG. 6 is displayed on the display unit 14 of the transfer destination terminal 5 (step S20). When one of the numeric keys 1 to 9 is pressed at the input unit 16, the same control link as the one at which the number at the beginning of the line is pressed is selected from the control links described in the control link field 56 (step S21). In response to this pressing, the http request generation unit 13 generates an http request including the selected control link and transmits it to the Web server 6 (step S22). Here, it is assumed that the user presses the numeric key “2” in order to activate the answering machine function of the transfer device 2.

  In the Web server 6, after analyzing the http request received by the http request analysis unit 40 and extracting the control link, a control signal corresponding to the control link is transmitted to the transfer device 2 (steps S23 and S24) and a predetermined number An http response is returned to the transfer destination terminal 5 (step S25).

  When receiving the control signal, the control unit 30 of the transfer apparatus 2 performs an operation according to the control signal. A control signal corresponding to the control link pressed in step S21 is transmitted, and the transfer device 2 performs an operation corresponding to the control signal. Here, in response to the depression of the numeric key “2” “activate answering machine”, the control unit 30 activates the answering machine function unit 33 (step S26). Accordingly, the transfer unit 31 stops the transmission to the transfer destination terminal 5 continued from step S2 in FIG. 5 (step S27).

  The answering machine function unit 33 establishes a call in response to the incoming call from the caller terminal 9 subsequent to step S1 in FIG. 5, and then sends the voice message of the answering guidance stored in the storage device in advance to the caller terminal 9. The voice message transmitted by the user of the caller terminal 9 is stored as voice data in the storage device (step S30).

  In the above description, the transfer destination terminal 5 activates the Web browser 13 in response to an incoming call from the transfer device 2. However, even when there is no incoming call from the transfer device 2, the user performs the operation using the input unit 16. The web browser 13 may be activated according to the operation, and the operations after step S6 may be performed. In this case, the html document creation unit 41 creates an html document including only the control link field 56.

  In particular, the control link column 56 preferably describes a control link for activating the transfer function. In the control link column 56 of FIG. 6, “3. Activation / deactivation of transfer telephone” corresponds to this control link. When the numeric key “3” is pressed while the html document of FIG. 6 is displayed on the display unit 14, the Web server 6 sends a control signal for requesting activation of the transfer unit 31 to the transfer device 2. By using such a control link, even if the user of the transfer destination terminal 5 goes out without starting the transfer function of the transfer device 2, it can be started from the outside.

  The telephone transfer system 1 is an embodiment of the present invention, and various modifications are conceivable. FIG. 8 shows a telephone exchange system 60 which is an example of a modification. The difference from the telephone transfer system 1 is that the main apparatus 62 of the private branch exchange system 61 is used instead of the transfer apparatus 2, and a plurality of extension telephone terminals 4a, 4b,..., 4n corresponding to the telephone terminal 4 (n is a natural number) Exists. The extension telephone terminals 4a, 4b,..., 4n are assigned IDs = 1, 2,..., N as unique identifiers (n is a natural number). The telephone exchange system 60 generally operates as follows.

(1) The caller terminal notifies the caller number and makes a call to the telephone number 03-3333-4444.

(2) The main unit rings each extension telephone terminal. At this time, the extension telephone terminal (ID = 1) for which forwarding has been set in advance is not ringed, but instead, the incoming call is forwarded to the telephone number 090-5555-6666 registered in advance in association with ID = 1. To do.

(3) In response to the incoming call, the transfer destination terminal 5 activates the Web browser 13. The Web browser 13 notifies the terminal unique identifier XYZ of the terminal itself to the address under the Web server 6.

(4) The Web server 6 identifies the incoming call currently being transferred to the transfer destination terminal 5 having the notified terminal unique identifier, and generates an html document in which the caller number of the incoming call is 03-1111-2222 Then, the data is transmitted to the transfer destination terminal 5. The web browser 13 displays the html document.

  FIG. 9 shows a telephone transfer system 70 which is another modified example. In the telephone transfer system 1, the transfer device 2 and the Web server 6 are connected without going through another device. On the other hand, in the telephone transfer system 70, the Web server 6 is disposed on the Internet 8, and the transfer device 71 and the Web server 6 are connected via the Internet 8. In order to take such a connection form, the transfer device 71 includes a LAN (Local Area Network) card and is configured to be connected to the Internet 8.

  As mentioned above, although this invention was demonstrated according to embodiment, the above-mentioned embodiment and its deformation | transformation are illustrations, and this invention is not limited to these.

1 Telephone Transfer System 2 Transfer Device 3 PSTN (Public Switched Telephone Network)
4 Telephone terminal 5 Transfer destination terminal 6 Web server 7 Mobile communication network 8 Internet 11 Storage unit 12 Control unit 13 Web browser 14 Display unit 15 Wireless communication unit 16 Input unit 17 Voice input / output unit 18 Number comparison unit 19 http request generation unit 20 html document analysis unit 21 html document display unit 30 control unit 31 transfer unit 32 storage unit 33 answering machine function unit 40 http request analysis unit 41 html document creation unit 42 http response transmission unit 43 storage unit

Claims (6)

Transferring a call from a caller terminal that is a telephone terminal having a first telephone number, connected to a circuit switched network and having a second telephone number, and both the transfer apparatus and the packet switched network With a server connected to
When a call originating from the second telephone number is received in a state where the first telephone number that is a caller number is notified from the source terminal via the circuit switching network, the transfer device In response to an incoming call, the notified first telephone number is stored in a storage device accessible from a server connected to the packet communication network,
The transfer device transfers an incoming call from the caller terminal in a state in which the second phone number as a caller number is notified to a third phone number stored in advance as a transfer destination in a storage device. To make a call via the circuit switching network,
In response to the incoming call, the transfer destination terminal, which is a telephone terminal having the third telephone number, performs authentication based on the notified second telephone number, and when the authentication is successful, the transfer destination terminal The server receives authentication information for authenticating the transfer destination terminal, which is transmitted via a communication network,
The server authenticates the transfer destination terminal based on the authentication information, and when authentication is successful, displays a hypertext document corresponding to the first telephone number generated in advance at the transfer destination terminal. A telephone transfer system for transmitting to the transfer destination terminal via the packet communication network.   2. The telephone transfer system according to claim 1, wherein the hypertext document includes at least one of the first telephone number and information stored in advance in a storage device in association with the first telephone number. . The hypertext document includes a link corresponding to a control signal of the transfer device;
In response to an input for selecting the link at the transfer destination terminal, the server transmits the control signal corresponding to the link to the transfer device,
The telephone transfer system according to claim 1, wherein the transfer device operates according to the control signal. A step of making a call to a second telephone number in a state of notifying the first telephone number serving as a caller number via a circuit switching network from a caller terminal which is a telephone terminal having a first telephone number;
The transfer device having the second telephone number stores the notified first telephone number in a storage device accessible from a server connected to a packet switching network in response to an incoming call, and the transfer device in advance A call for transferring an incoming call from the caller terminal in a state of notifying the second telephone number serving as a caller number to a third telephone number registered as a transfer destination in the apparatus, Performing through the exchange network;
In response to the incoming call, the transfer destination terminal, which is a telephone terminal having the third telephone number, performs authentication based on the notified second telephone number, and authenticates the transfer destination terminal when the authentication is successful. Transmitting authentication information for the server to the server via the packet switching network;
The server authenticates the transfer destination terminal based on the authentication information, and when the authentication is successful, a hypertext document corresponding to the first telephone number generated in advance is transferred through the packet switching network. Sending to the destination device,
A telephone transfer method comprising: the transfer destination terminal displaying the hypertext document.   5. The telephone transfer method according to claim 4, wherein the hypertext document includes at least one of the first telephone number and information stored in advance in a storage device in association with the first telephone number. . The hypertext document includes a link corresponding to a control signal of the transfer device;
In response to an input for selecting the link at the transfer destination terminal, the server transmits the control signal corresponding to the link to the transfer device,
5. The telephone transfer method according to claim 4, wherein the transfer device operates according to the control signal.

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