JP2006135455A - Communication system, information relaying device used for it, information providing device, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To simplify telephone call processing via a telephone forwarding device in a communication system including an information relaying device which relays information from an information providing device to an information acquisition device, and the telephone forwarding device which forwards the telephone from one telephone terminal to the other telephone terminal. <P>SOLUTION: The information relaying device 100 responds to a request for acquiring telephone number information from an information acquisition device 210, and acquires the telephone number information from an information providing device 400. Telephone forwarding setting is made for the telephone forwarding device 300 based on the telephone number information and the telephone number corresponding to the information acquisition device 210, and the telephone number information of the telephone forwarding device 300 is transmitted to the information acquisition device 210. By this setup, a user is capable of carrying out telephone call processing for the telephone number obtained from the information acquisition device 210 through the telephone forwarding device 300, and call processing can be carried out in a single operation. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a communication system, an information relay device used therefor, an information providing device, and a program, and more particularly to a communication method that supports telephone call processing via a telephone transfer device.

  FIG. 15 shows an example of a conventional system for performing telephone call processing via a telephone transfer device. Referring to the figure, the conventional system includes a telephone transfer device 800, a plurality of telephone terminals 200, and a telephone network 60 that connects the telephone transfer device 800 and the telephone terminals 200. The telephone transfer device 800 is a device connected to the telephone network, and has a function of transferring a telephone call based on a predetermined procedure when a telephone call is received from the telephone terminal 200.

  The telephone call processing via the telephone transfer device 800 in the conventional system will be described. First, a user of a certain telephone terminal 200 designates the telephone number of the telephone transfer device 800 to the telephone terminal 200 and makes a call to the telephone transfer device 800. Next, when the telephone transfer device 800 responds to the incoming call from the one telephone terminal 200, the telephone transfer apparatus 800 plays a voice guidance requesting the designation of the transfer destination telephone number and waits for the input of the transfer destination telephone number from the telephone terminal. The user of this one telephone terminal 200 operates this telephone terminal and inputs information on the transfer destination telephone number. As an input method in this case, for example, there is a method of inputting a transfer destination telephone number with a numeric keypad.

  Then, the telephone transfer device 800 transfers the telephone to the transfer destination telephone number designated from this one telephone terminal 200. Here, transfer refers to establishing a telephone connection between the calling telephone terminal 200 and the telephone terminal 200 corresponding to the transfer destination telephone number, and responding to the transfer destination telephone number from the calling telephone terminal 200. The state is equivalent to that when a call is made to the telephone terminal 200.

  Through the above series of processing, the user can make a call to any telephone terminal via the telephone transfer device 800. For example, the service provider assigns a telephone number for incoming call charge to the telephone transfer device 800 using the system structure, and provides the telephone transfer device 800 to provide a service that can make a call to an arbitrary number with incoming charge. It is possible to provide.

In addition, there exists a technique of patent documents 1-3 about telephone transfer.
JP-A-2-260739 Japanese Unexamined Patent Publication No. 3-04147 Japanese Patent Laid-Open No. 2000-224311

  However, in the above processing, the user designates two telephone numbers, that is, the telephone number of the telephone transfer device 400 and the telephone number of the target telephone terminal in order to make a call to the target telephone terminal. There is a need. For this reason, there is a disadvantage that the processing for specifying a telephone number becomes more complicated than when a call is made directly to a target telephone terminal.

SUMMARY OF THE INVENTION An object of the present invention is to provide a system that enables a user to easily execute a telephone call process via a telephone transfer device.

  A communication system according to the present invention is a communication system including an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus, and a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. The information relay device is configured to acquire telephone number information from the information providing device in response to an acquisition request for the telephone number information from the information acquiring device; the telephone number information; and a telephone number corresponding to the information acquiring device. And a means for transmitting a telephone number of the telephone transfer device to the information acquisition device.

  Another communication system according to the present invention is a communication system including an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus, and a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. The information relay device responds to a transmission request for telephone number information from the information providing device to the information acquisition device based on the telephone number information and the telephone number corresponding to the information acquisition device. It comprises means for making a telephone transfer setting for the transfer device, and means for transmitting the telephone number information of the telephone transfer device to the information acquisition device.

  Still another communication system according to the present invention is a communication system including an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus, and a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. The information relay device is configured to acquire information from the information providing device in response to an information acquisition request from the information acquisition device, first telephone number information included in the information, and the information acquisition. Means for making a call forwarding setting for the telephone forwarding device based on a second telephone number corresponding to the device, and converting the first telephone number information into a telephone number of the telephone forwarding device to the information obtaining device. Means for transmitting.

  Another communication system according to the present invention is a communication system including an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus, and a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. In response to the information transmission request from the information providing device to the information acquisition device, the information relay device responds to the first telephone number information included in the information and the second information corresponding to the information acquisition device. Means for making a call transfer setting for the telephone transfer device based on the telephone number information, and means for converting the first telephone number information into the telephone number information of the telephone transfer device and transmitting it to the information acquisition device. It is characterized by including.

  A communication system according to the present invention is a communication system including an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus, and a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. The information relay device is configured to acquire information from the information providing device in response to an information acquisition request from the information acquisition device, and specify telephone number information included in the information as transfer destination telephone number information. Means for making a call transfer setting for the telephone transfer device, and receiving the telephone number information returned from the telephone transfer device as the telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device Means.

  Another communication system according to the present invention is a communication system including an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus, and a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. The information relay device, in response to the information transmission request from the information providing device to the information acquisition device, extracts the phone number information included in the information, and specifies the phone number information. Means for making a call transfer setting for the telephone transfer device, and receiving the telephone number information returned from the telephone transfer device as the telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device Means.

  An information relay device according to the present invention is an information relay device that relays information between an information providing device and an information acquisition device and is connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals, Means for acquiring telephone number information from the information providing apparatus in response to an acquisition request for telephone number information from the information acquiring apparatus; and the telephone based on the telephone number information and a telephone number corresponding to the information acquiring apparatus. It comprises means for making a telephone transfer setting for the transfer device, and means for transmitting the telephone number information of the telephone transfer device to the information acquisition device.

  Another information relay apparatus according to the present invention is an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and also performs telephone transfer between a plurality of telephone terminals. In response to a request for transmission of telephone number information from the information providing apparatus to the information acquisition apparatus, a telephone transfer setting for the telephone transfer apparatus based on the telephone number information and a telephone number corresponding to the information acquisition apparatus And means for transmitting the telephone number information of the telephone transfer device to the information acquisition device.

  Still another information relay apparatus according to the present invention is an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and also performs telephone transfer between a plurality of telephone terminals. Means for acquiring information from the information providing apparatus in response to an information acquisition request from the information acquiring apparatus; first telephone number information included in the information; and a second corresponding to the information acquiring apparatus Means for making a call forwarding setting for the telephone forwarding device based on the telephone number of the telephone, and means for converting the first telephone number information into a telephone number of the telephone forwarding device and transmitting it to the information acquiring device. It is characterized by that.

  Another information relay apparatus according to the present invention is an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and also performs telephone transfer between a plurality of telephone terminals. In response to the information transmission request from the information providing device to the information acquisition device, based on the first phone number information included in the information and the second phone number information corresponding to the information acquisition device Means for making a telephone transfer setting for the telephone transfer device, and means for converting the first telephone number information into the telephone number information of the telephone transfer device and transmitting it to the information acquisition device. .

  An information relay device according to the present invention is an information relay device that relays information between an information providing device and an information acquisition device and is connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals, Means for acquiring information from the information providing apparatus in response to an information acquisition request from the information acquiring apparatus; and specifying the telephone number information included in the information as transfer destination telephone number information to the telephone transferring apparatus. And a means for receiving telephone number information returned from the telephone transfer apparatus as telephone number information of the telephone transfer apparatus and transmitting the telephone number information to the information acquisition apparatus. It is characterized by.

  Another information relay apparatus according to the present invention is an information relay apparatus that relays information between an information providing apparatus and an information acquisition apparatus and is connected to a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. Means for extracting telephone number information included in the information in response to a transmission request for information from the information providing apparatus to the information acquiring apparatus, and specifying the telephone number information to the telephone transfer apparatus. And a means for receiving telephone number information returned from the telephone transfer apparatus as telephone number information of the telephone transfer apparatus and transmitting the telephone number information to the information acquisition apparatus. It is characterized by.

  The program according to the present invention relays information between the information providing device and the information acquiring device, and executes the operation of the information relay device connected to the telephone transfer device that performs telephone transfer between a plurality of telephone terminals on a computer. A process for acquiring telephone number information from the information providing apparatus in response to an acquisition request for telephone number information from the information acquisition apparatus, and corresponding to the telephone number information and the information acquisition apparatus And a process for making a call transfer setting for the telephone transfer device based on the telephone number and a process for transmitting the telephone number information of the telephone transfer device to the information acquisition device.

  Another program according to the present invention is a computer that relays information between an information providing device and an information acquisition device, and operates an information relay device connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals. In response to a request for transmission of telephone number information from the information providing apparatus to the information acquisition apparatus, based on the telephone number information and the telephone number corresponding to the information acquisition apparatus The method includes a process of making a telephone transfer setting for the telephone transfer device, and a process of transmitting the telephone number information of the telephone transfer device to the information acquisition device.

  Still another program according to the present invention relays information between an information providing apparatus and an information acquisition apparatus, and operates an information relay apparatus connected to a telephone transfer apparatus that performs telephone transfer between a plurality of telephone terminals. A program for causing a computer to execute processing for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device, first telephone number information included in the information, and the information A process for setting a telephone transfer setting for the telephone transfer device based on a second telephone number corresponding to the information acquisition device; and converting the first telephone number information into a telephone number of the telephone transfer device to acquire the information And a process of transmitting to the apparatus.

  Another program according to the present invention is a computer that relays information between an information providing device and an information acquisition device and also operates an information relay device connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals. In response to a request for transmission of information from the information providing device to the information acquisition device, the first telephone number information included in the information and the first information corresponding to the information acquisition device A process of making a call forwarding setting for the telephone transfer device based on the second telephone number information, and a process of converting the first telephone number information into the telephone number information of the telephone forwarding device and transmitting it to the information acquisition device It is characterized by including.

  The program according to the present invention executes the operation of the information relay apparatus connected to the telephone transfer apparatus that relays information between the information providing apparatus and the information acquisition apparatus and that performs telephone transfer between a plurality of telephone terminals. A process for acquiring information from the information providing apparatus in response to an information acquisition request from the information acquisition apparatus, and specifying telephone number information included in the information as transfer destination telephone number information Then, a process for making a call transfer setting for the telephone transfer device, and telephone number information returned from the telephone transfer device is received as the telephone number information of the telephone transfer device, and the telephone number information is received by the information acquisition device. And a process of transmitting to the network.

  Another program according to the present invention is a computer that relays information between an information providing device and an information acquisition device, and operates an information relay device connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals. In response to a transmission request for information from the information providing device to the information acquisition device, processing for extracting the telephone number information included in the request, and specifying the telephone number information Then, a process for making a call transfer setting for the telephone transfer device, and telephone number information returned from the telephone transfer device is received as the telephone number information of the telephone transfer device, and the telephone number information is received by the information acquisition device. And a process of transmitting to the network.

  An information providing server according to the present invention is an information providing server connected to a telephone transfer device for providing information in response to an information acquisition request and for transferring a telephone call between a plurality of telephone terminals. Means for acquiring first telephone number information corresponding to the client terminal in response to a call request and acquiring second telephone number information included in the request; and the first and second telephone numbers Means for making a call forwarding setting for the telephone forwarding device based on the information, and means for sending content including link information for calling the telephone number of the telephone forwarding device to the client terminal. Features.

  Another information providing server according to the present invention is an information providing server connected to a telephone transfer device for providing information in response to an information acquisition request and for transferring a call between a plurality of telephone terminals. A first telephone number information corresponding to the client terminal in response to the telephone call request, and means for acquiring the second telephone number information included in the request; and the first and second Means for setting the telephone transfer of the telephone transfer device based on the telephone number information, obtaining the telephone number information of the telephone transfer device from the telephone transfer device, and the telephone number of the telephone transfer device to the client terminal And means for transmitting content including link information for calling.

  Still another information providing server according to the present invention is an information providing server connected to a telephone transfer device for providing information in response to an information acquisition request and for transferring a call between a plurality of telephone terminals, the client providing a client terminal Means for acquiring transfer destination telephone number information included in the request in response to a telephone call request from the telephone, and specifying the transfer destination telephone number information to perform telephone transfer setting in the telephone transfer device, Means for receiving telephone number information returned from the apparatus as telephone number information of the telephone transfer apparatus, and transmitting contents including link information for making a call to the telephone number of the telephone transfer apparatus to the client terminal Means.

  A program according to the present invention is a program for providing information in response to an information acquisition request and causing a computer to execute an operation of an information providing server connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals. A process of acquiring first telephone number information corresponding to the client terminal in response to a telephone call request from the client terminal, and acquiring second telephone number information included in the request; Content including processing for making a call forwarding setting of the telephone forwarding device based on the first and second telephone number information, and link information for calling the client terminal to the telephone number of the telephone forwarding device And a process of transmitting.

  Another program according to the present invention provides information in response to an information acquisition request and causes a computer to execute an operation of an information providing server connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals. Processing for obtaining first telephone number information corresponding to the client terminal in response to a telephone call request from the client terminal, and obtaining second telephone number information included in the request; , A process of performing a telephone transfer setting of the telephone transfer device based on the first and second telephone number information, and acquiring the telephone number information of the telephone transfer device from the telephone transfer device, and for the client terminal And a process of transmitting contents including link information for calling the telephone number of the telephone transfer device.

  Still another program according to the present invention provides information in response to an information acquisition request and causes a computer to execute an operation of an information providing server connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals. A program for acquiring transfer destination telephone number information included in the request in response to a telephone call request from a client terminal, and calling the telephone transfer apparatus by specifying the transfer destination telephone number information. A process for performing transfer setting and receiving the telephone number information returned from the telephone transfer apparatus as the telephone number information of the telephone transfer apparatus, and for calling the client terminal to the telephone number of the telephone transfer apparatus And a process of transmitting content including link information.

  According to the present invention, there is an effect that a user can easily execute a telephone call process via a telephone transfer device.

  Hereinafter, a first embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a system configuration diagram of an embodiment of the present invention. The system according to the present embodiment includes an information relay apparatus 100, a plurality of telephone terminals 200, an information acquisition apparatus 210, a telephone transfer apparatus 300, an information providing apparatus 400, an information acquisition apparatus 210, and an information relay apparatus 100. The network 50 is connected, and the telephone network 60 is connected to the telephone terminal 200 and the telephone transfer device 300. An example of the network 50 is the Internet.

  It is assumed that the user of the information acquisition device 210 also has the telephone terminal 200. The information acquisition device 210 has a function of acquiring information from the information providing device 400 via the network 50. The information providing apparatus 400 has a function of transmitting information to the information acquisition apparatus 210 via the information relay apparatus 100 and the network 50. The telephone terminal 200 has a function of performing telephone communication with other telephone terminals 200 and the telephone transfer device 300 via the telephone network 60. The telephone transfer device 300 has a function of transferring a call received from the telephone terminal 200 to another telephone terminal 200.

  The information relay apparatus 100 relays information provided from the information providing apparatus 400 to the information acquisition apparatus 210, and also updates the transfer settings of the telephone transfer apparatus 300 by converting the content of the relayed information as necessary. And have. It is assumed that the telephone transfer device 300 has information regarding the execution method of the telephone transfer process inside. FIG. 2 shows an example of this information.

  In the example of FIG. 2, the correspondence between the telephone number of the telephone terminal 200 that made the call to the telephone transfer device 300 and the telephone number of the telephone terminal 200 that is the transfer destination of the telephone is managed. ing. For example, the line “09011112222: 0355556666” indicates that “when the telephone transfer device 300 receives a call from the telephone terminal 200 having the telephone number“ 09011112222 ”, it is transferred to the telephone number“ 0355556666 ”. It means "do".

  The telephone transfer device 300 executes a telephone transfer process based on this information when a call is received. When the telephone transfer device 300 cannot determine the telephone transfer destination based on the internal information, the telephone transfer apparatus 300 requests the telephone terminal 200 of the caller to input the telephone transfer destination. The transfer destination of the telephone may be determined based on the designation of the telephone number from the telephone terminal 200. In addition, the telephone transfer device 300 has an interface for setting / changing information related to the execution method of the telephone transfer process from the outside.

  The transfer setting unit 120 of the information relay apparatus 100 is connected to the telephone transfer apparatus 300 via the above interface. In FIG. 1, the transfer setting unit 120 and the telephone transfer device 300 are directly connected, but both may be connected via the network 50.

  The information relay apparatus 100 relays information transmitted from the information providing apparatus 400 to the information acquisition apparatus 210, and also converts information and a telephone transfer setting change instruction as necessary. Based on an instruction from the unit 110, a transfer setting unit 120 that updates the transfer setting of the telephone transfer device 300 and a memory unit 130 for storing information are included.

  The memory unit 130 stores information regarding the correspondence between the identifier of the information acquisition device 210 and the telephone number associated with the information acquisition device. Here, the telephone number associated with the information acquisition apparatus 210 indicates, for example, the telephone number of the telephone terminal 200 possessed by the user of the information acquisition apparatus 210. The memory unit 130 also stores information on the telephone number of the telephone transfer device 300.

  Next, the operation of this system will be described in detail. In this system, the user can acquire a telephone number via the information acquisition apparatus 210 and can easily call the telephone number from the telephone terminal 200 via the telephone transfer apparatus 300. This process includes a request for telephone number information from the information acquisition apparatus to the information relay apparatus (process 1), transmission of telephone number information from the information relay apparatus to the information acquisition apparatus (process 2), and the telephone terminal via the telephone transfer apparatus. It consists of three processes of outgoing call (process 3). Hereinafter, it demonstrates in order.

Process 1 (request for telephone number information from the information acquisition device to the information relay device):
First, the user of the information acquisition apparatus 210 makes an information request to the information acquisition apparatus 210 by specifying information for identifying the information relay apparatus 100 and information for identifying a request target on the network 50. Note that information for identifying the information relay apparatus 100 may be set in the information acquisition apparatus 210 in advance without being specified by the user.

  The information for identifying the request target includes information for designating which telephone number information is to be acquired from which information providing apparatus 400. The information acquisition device 210 transmits an information request including the identification information of the request target and the identification information of the information acquisition device 210 to the specified information relay device 100 via the network 50.

Process 2 (transmission of telephone number information from the information relay apparatus to the information acquisition apparatus):
The processing of the information relay apparatus 100 will be described with reference to FIG. First, the information relay apparatus 100 receives a telephone number information request from the information acquisition apparatus 210 (step S11). Next, the information conversion unit 110 of the information relay apparatus 100 acquires telephone number information (hereinafter, transfer destination telephone number) from the information providing apparatus 400 based on the request target identification information included in the request (step S12). ).

  Next, the information conversion unit 110 uses the information stored in the memory unit 130 to obtain telephone number information (hereinafter referred to as a caller telephone number) associated with the identification information of the information acquisition device 210 included in the request. get. Then, the transfer setting unit 120 sets the caller telephone number and the transfer destination telephone number as the caller and transfer destination pair for the telephone transfer device 300 as shown in FIG. Step S13). Finally, the information conversion unit 110 transmits the telephone number of the telephone transfer device 300 to the information acquisition device 210 as a response to the request from the information acquisition device 210 (step S14).

Process 3 (call from telephone terminal via telephone transfer device):
The user of the information acquisition device 210 uses the telephone terminal 200 to specify the telephone number received from the information relay device 100 and make a call. Since this telephone number is the telephone number of the telephone transfer device 300, the telephone transfer device 300 receives the call. When the telephone transfer apparatus 300 receives a telephone call, it determines a transfer destination with reference to internal transfer setting information.

  In step S13, since the telephone called from the telephone number of the telephone terminal 200 is set to be transferred to the transfer destination telephone number as shown in FIG. 2, the transfer destination is the transfer destination telephone number. . Therefore, the telephone transfer device 300 transfers the telephone to this transfer destination telephone number.

  Through the above processing, the user can make a telephone call via the telephone transfer device 300 to the telephone number obtained from the information acquisition device. In the above, since the transfer setting of the telephone transfer apparatus 300 is performed by the information relay apparatus 100 before the information acquisition apparatus obtains the telephone number information, the user designates the number of the telephone transfer apparatus 300 and makes a call. Just do it. Compared to the necessity of designating two telephone numbers in the past, it is only necessary to designate one telephone number, so that the processing of the user is simplified.

  By using the above-described processing mechanism of the present system, for example, it is possible to realize a mechanism for easily calling a telephone number searched by a telephone directory search server by incoming call charge. In this example, the information providing apparatus 400 has a function of a telephone directory search server that provides telephone number information in response to a request, and the telephone transfer apparatus 300 is assigned a telephone number for incoming call charges. A user requests and acquires telephone number information from the information providing apparatus 400 via the information relay apparatus 100 by the information acquisition apparatus 210.

  In this case, the information relay apparatus 100 transmits the telephone number of the telephone transfer apparatus 300 to the user information acquisition apparatus 210 after the telephone transfer apparatus 300 is set to transfer the search result to the telephone number. Therefore, the user can make a call to the telephone terminal 200 corresponding to the search result via the telephone transfer device 300 only by calling the telephone number indicated as the search result.

  In the case of the conventional system, after the user obtains the search result, the user needs to call the telephone transfer device 300 and then specify the telephone number of the search result. Yes.

  Next, another process in this system will be described in detail. This process consists of a telephone number information transmission request from the information providing apparatus to the information relay apparatus (process 1), a telephone number information transmission from the information relay apparatus to the information acquisition apparatus (process 2), and a telephone transfer apparatus from the telephone terminal. The call is made up of 3 processes (call 3). Hereinafter, it demonstrates in order.

Process 1 (request for transmission of telephone number information from the information providing apparatus to the information relay apparatus):
First, the information providing apparatus 400 specifies the identification information of the information acquisition apparatus 210 and requests the information relay apparatus 100 to transmit telephone number information. The information for identifying the information acquisition device includes an identifier assigned to the device, an e-mail address, etc., but any information may be used as long as the information relay device 100 can identify the information acquisition device 210. .

Process 2 (transmission of telephone number information from the information relay apparatus to the information acquisition apparatus):
The processing of the information relay apparatus 100 will be described with reference to FIG. First, the information relay apparatus 100 receives a request for transmission of telephone number information from the information providing apparatus 400 (step S21). Next, using the information stored in the memory unit 130, the information conversion unit 110 of the information relay device 100 uses the telephone number information (hereinafter referred to as a destination telephone) associated with the identification information of the information acquisition device 210 included in the request. Number).

  Further, the telephone number information (hereinafter referred to as a forwarding telephone number) included in the request is extracted. Then, the transfer setting unit 120 sets the set of the transmission destination telephone number and the transfer destination telephone number as the combination of the caller and the transfer destination as shown in FIG. S22). Finally, the information conversion unit 110 transmits the telephone number of the telephone transfer device 300 to the information acquisition device 210 designated by the information providing device 400 (step S23).

Process 3 (call from telephone terminal via telephone transfer device):
The user of the information acquisition device 210 uses the telephone terminal 200 to specify the telephone number received from the information relay device 100 and make a call. Since this telephone number is the telephone number of the telephone transfer device 300, the telephone transfer device 300 receives the call. When the telephone transfer device 300 receives a call, it determines the transfer destination with reference to the internal transfer setting information shown in FIG. In step S22, since the call from the telephone number of the user's telephone terminal 200 is set to be transferred to the transfer destination telephone number, the telephone transfer device 300 transfers the call to the transfer destination telephone number. .

  Through the above processing, the user can make a telephone call via the telephone transfer apparatus 300 to the telephone number transmitted by the information providing apparatus. In the above, since the transfer setting of the telephone transfer device 300 is performed before the information relay device 100 transmits the telephone number information, the user only specifies the number of the telephone transfer device 300 and makes a call. It's okay. Conventionally, the user's processing is simplified because it is only necessary to specify one telephone number as compared with the case where the user has to specify two telephone numbers.

  By using the above-described processing mechanism, for example, it is possible to realize a mechanism for easily making a call to the telephone number information received by mail with an incoming call charge. In this example, the information providing apparatus 400 has a mail server function, and the telephone forwarding apparatus 300 is assigned a telephone number for incoming call charges. The user receives a telephone number information mail from the information providing apparatus 400 via the information relay apparatus 100 by the information acquisition apparatus 210.

  In this case, the information relay apparatus 100 transmits the telephone number of the telephone transfer apparatus 300 to the user information acquisition apparatus 210 after setting the transfer to the telephone number in the mail to the telephone transfer apparatus 300. Therefore, the user can make a call to the telephone terminal 200 corresponding to the telephone number in the mail via the telephone transfer device 300 only by making a call to the received telephone number. In the case of the conventional system, since the user needs to call the telephone transfer device 300 after receiving the mail and then specify the telephone number in the mail, the processing of the user is simplified. Yes.

  In the above, two processing methods have been described. In any case, the calling process via the telephone transfer device 300 by the user of the telephone terminal 200 is simplified. In the above, the information providing apparatus 400 and the information relay apparatus 100 are separate apparatuses. However, even if the function of the information relay apparatus 100 and the function of the information provision apparatus 400 exist in the same apparatus. Good. In the above description, the information relay device 100 and the telephone transfer device 300 are separate devices, but the function of the information relay device 100 and the function of the telephone transfer device 300 may exist in the same device. Good. In the above description, the information acquisition device 210 and the telephone terminal 200 are separate devices, but the functions of both may exist in the same terminal.

  In the above, the information relay device 100 has information about the correspondence between the identification information of the information acquisition device and the telephone number, and the identification information of the information acquisition device designated by the information acquisition device 210 or the information providing device 400 To get the corresponding phone number from. However, instead of using the information about the correspondence relationship, instead of using the identification information of the information acquisition device, a direct telephone number may be specified and processing may be performed using the telephone number information.

  In the above processing, the information relayed by the information relay apparatus 100 is telephone number information. However, the information relay apparatus 100 may have a function of relaying arbitrary information without being limited to the telephone number information. In this case, the information conversion unit 110 has a function of identifying a telephone number based on a certain rule from information transmitted and received. When the telephone number information is not included in the transmitted / received information, the information conversion unit 110 relays the information as it is without performing any processing. When the telephone number information is included in the information to be transmitted / received, the information conversion unit 110 executes the telephone transfer setting process in steps S13 and S22 described above using the telephone number information as the transfer destination telephone number, The telephone number information is replaced with the telephone number of the telephone transfer device 300 and transmitted to the information acquisition device 210.

  With the above processing, when the information acquisition device 210 receives information including telephone number information, the user can easily call the telephone number via the telephone transfer device 300. The type of information may be any type of information such as e-mail or Web content. Examples of information rewritten by this conversion are shown in FIGS.

  FIG. 5 shows information before conversion, and FIG. 6 shows information after conversion. In this example, the information conversion unit 110 identifies the part described as “03-5555-6666” in FIG. 5 as a telephone number and replaces it with “0120111111” which is the number of the telephone transfer device 300. Yes. The information conversion unit 110 may use any method as long as it is based on a certain rule as a method for identifying telephone number information from information.

  If the information to be transmitted / received includes a plurality of pieces of telephone number information, the telephone number information to be replaced is selected based on a certain rule. For example, when the information is Web content, a numerical string written in a call destination designation item of a link corresponding to a telephone call may be identified and replaced as a telephone number. In the above example, there is only one telephone transfer device 300 and only one telephone number. However, there are a plurality of telephone transfer devices 300, or the telephone transfer device 300 has a plurality of telephone numbers. The transfer setting unit 120 may use a plurality of telephone numbers.

  An example of transfer information managed by the telephone transfer apparatus 300 having a plurality of telephone numbers is shown in FIG. In this case, in step S13 or step S22, the transfer setting unit 120 selects one of a plurality of telephone numbers of the telephone transfer device 300 based on a certain rule, and for the number, Set the forwarding phone number. As an example of a certain rule, there is a method of ordering a plurality of numbers and repeatedly selecting in that order.

  Next, a second embodiment of the present invention will be described. The system configuration of the second embodiment is the same as that of the first embodiment shown in FIG. The second embodiment differs from the first embodiment in the procedure of transfer setting processing between the information relay device 100 and the telephone transfer device 300. Therefore, below, a different part from 1st Embodiment is demonstrated in detail.

  The telephone transfer apparatus 300 according to the second embodiment has a plurality of telephone numbers, and manages the correspondence between the telephone number assigned to the telephone transfer apparatus 300 and the transfer destination telephone number, as shown in FIG. In the example of FIG. 8, for example, a line written as “0120111111: 0355556666” has “0120111111” as the telephone number assigned to the telephone transfer device 300. Means to transfer the incoming call to the telephone number “0355556666”.

  When receiving the designation of the forwarding destination telephone number from the outside, the telephone transfer device 300 selects one of the plurality of telephone numbers that the telephone forwarding apparatus 300 has, and “when the incoming call is made to this telephone number, the designated forwarding destination telephone number is set. It has a function of returning the telephone number to the request source. The operation of the information relay apparatus 100 in this embodiment is shown in FIGS. 9 and 10, and the operation in FIG. 9 is the same except for step S13 in FIG. 3 in the first embodiment. The operation in FIG. 10 is the same except for step S22 in FIG. 4 which is an operation as a modification of the first embodiment. 9 and 10, the same steps as those in FIGS. 3 and 4 are denoted by the same reference numerals.

  Referring to FIG. 9, in steps S <b> 11 and S <b> 12 in the information relay device 100, the information conversion unit 110 uses the transfer setting unit 120 to specify a transfer destination telephone number for the telephone transfer device 300 and set transfer processing. A request is made (step S131). Then, the telephone number information returned from the telephone transfer device 300 is received as the telephone number of the telephone transfer device 300 (step S132). Thereafter, the process proceeds to step S14.

  Referring to FIG. 10, which is an operation of the modified example of the second embodiment, in the information relay apparatus 100, after step S21, the information conversion unit 110 includes the telephone number information (hereinafter referred to as the transfer destination telephone number) included in the request. ) Is extracted (step S221). Then, the transfer setting unit 120 requests the telephone transfer apparatus 300 to specify the transfer destination telephone number and request transfer processing setting (step S222). Then, the telephone number information returned from the telephone transfer device 300 is received as the telephone number of the telephone transfer device 300 (step S222). Thereafter, the process proceeds to step S23.

  As described above, in the present embodiment, the process of acquiring the caller telephone number or the destination telephone number by the information relay apparatus 100 is not performed, and the telephone number of the telephone transfer apparatus 300 changes dynamically. This is different from the first embodiment. Therefore, in this embodiment, unlike the first embodiment, the information relay apparatus 100 does not need a mechanism for acquiring the caller telephone number or the destination telephone number. Also in this embodiment, similarly to the first embodiment, telephone call processing via the telephone transfer device is simplified.

  Next, a third embodiment of the present invention will be described. The main configuration of the system according to the present embodiment is shown in FIG. The system of the present embodiment includes a plurality of telephone terminals 200 having a function of making a telephone call, a telephone transfer device 300 having a function of transferring a telephone call, a Web server 500 having a function of providing Web contents, and Web contents A telephone terminal 220 with a Web function having a function of a Web client for acquiring a telephone call and a function for making a telephone call, a network 50 connecting the telephone terminal 220 with a Web function and the Web server 500, a telephone terminal 200, and a telephone transfer device 300 And a telephone network 60 that connects the telephone terminal 220 with a Web function. An example of the network 50 is the Internet.

  The telephone transfer device 300 has the same function as that of the first embodiment. The telephone transfer device 300 is connected to the Web server 500 via an interface for setting / changing information related to a telephone transfer processing execution method. The Web server 500 includes a data storage unit 530 having a function of storing data, and a request processing unit having a function of providing information and instructing change of telephone transfer settings based on a request from a Web client via the network 50 510 and a transfer setting unit 520 having a function of updating the transfer setting of the telephone transfer device 300 based on an instruction from the request processing unit 510.

  When the Web server 500 receives a request from the Web client, the Web server 500 identifies whether the request is a request related to a call via the telephone transfer device from the request target identifier. If the request is not related to a call via the transfer device, information based on the request is acquired from the data storage unit 530 or generated and returned, and the request is a request related to the call via the telephone transfer device. , It has a function of replying after updating the transfer settings of the telephone transfer device 300. The Web server 500 may connect to an external server and acquire information from the server based on the request.

  The telephone terminal 220 with a Web function has a Web client function and a telephone terminal function. The user of the telephone terminal 220 with a Web function acquires information from the Web server 500 by using the Web client function, or specifies a link of the displayed Web content, thereby acquiring Web content associated with the link. It is possible to execute a telephone call processing.

  Hereinafter, processing in this system will be described in detail. This process consists of sending a request from a telephone terminal with a Web function to the Web server (Processing 1), processing the request at the Web server (Processing 2), and making a call based on the request result at the telephone terminal with a Web function (Processing 3). 3). Hereinafter, it demonstrates in order.

Process 1 (transmission of a request from a telephone terminal with a web function to a web server):
First, the user of the telephone terminal 220 with a web function specifies request target identification information and requests transmission of a request to a web server. Here, the request target identification information includes information for identifying the Web server 500 on the network 50 and information indicating a request content for the Web server 500.

  As a method for a user to specify request information, there are a method in which request information is input and specified as character information, request information provided by the telephone terminal with web function 220 is associated, and link information is specified. Any method can be used as long as it can be recognized by the telephone terminal 220 with the Web function. The telephone terminal with web function 220 transmits a request to the web server 500 designated by the user's request.

Process 2 (request processing on the Web server):
When receiving a request via the network, the request processing unit 510 of the Web server 500 determines whether or not the request is a request related to a call via the telephone transfer device from the identifier of the request target. As a determination method, for example, there is a method of determining whether or not an identifier to be requested starts with a specific character string, but any method can be used as long as the request processing unit 510 can uniquely determine. . If this request is not a request related to a call via the telephone transfer device, the request processing unit 510 acquires information from the data storage unit 530 and processes the information based on the request content, and as a response to the request, Send to requester.

  The processing of the request processing unit 510 when this request is a request related to a call made via the telephone transfer device will be described with reference to FIG. First, the request processing unit 510 acquires telephone number information corresponding to the request source (hereinafter, request source telephone number) (step S31). As a method of acquiring the request source telephone number, the Web server 500 registers in advance the correspondence information between the identifier of the telephone terminal 220 with the Web function and the telephone number, and the identifier of the telephone terminal 220 with the Web function included in the request. The telephone number information is acquired from the terminal, or the telephone terminal with web function 220 transmits the request including its own telephone number information, and the request processing unit 510 acquires this as the requesting telephone number. There is. However, any method can be used as long as the Web server 500 can uniquely acquire the telephone number information.

  Next, the request processing unit 510 acquires telephone number information (hereinafter referred to as a call destination telephone number) designated as a call destination from a request related to a call via the telephone transfer device (step S32). Next, the request processing unit 510 uses the transfer setting unit 520 to set, for the telephone transfer device 300, a set of a request source telephone number and a call destination telephone number as a set of a call source and a transfer destination (step) S33).

  Finally, the request processing unit 510 creates data including the telephone number information of the telephone transfer device 300, and transmits the data to the request source as a response to the request (step S34). In creating this data, the request processing unit 510 includes link information associated with the call processing to the telephone number of the telephone transfer device 300 in this data. As a description example of the link information, for example, a description example when the telephone number of the telephone transfer device 300 is “0120111111” is “<a href ="tel:0120111111"> telephone call </a>”. . In this example, the call processing for the telephone number “0120111111” is associated with the link displayed as “telephone call”. The format of the link information may be any format as long as it is a format that can be recognized by the telephone terminal with web function 220 of the request source.

Process 3 (call based on the request result at the telephone terminal with the Web function):
This process is performed only when the request is a request related to an outgoing call via the telephone transfer device. The user makes a telephone call by specifying a telephone call link displayed by the request result. Since the telephone number associated with this link is the telephone number of the telephone transfer device 300, the telephone transfer device 300 receives the call. When the telephone transfer device 300 receives a call from the user's Web function-equipped telephone terminal 220, the telephone transfer device 300 refers to internal transfer setting information and determines a transfer destination.

  In step S33, since the telephone called from the telephone number of the telephone terminal 200 is set to be transferred to the transfer destination telephone number, the telephone transfer device 300 transfers the call to this transfer destination telephone number. Through the above processing, the user makes a call to the telephone number specified in the call request via the telephone transfer device selected first.

  By using the above processing mechanism, for example, it is possible for an information provider to provide a user with a means for easily calling a specific telephone number via a telephone transfer device. In this example, the information provider creates Web content including link information associated with a call request via the telephone transfer device and provides the Web content via a Web server.

  When a user wishes to make a telephone call with reference to the Web content using the telephone terminal 220 with a Web function, the user designates the link information. As a result, the telephone terminal 220 with the web function transmits a request for making a call via the telephone transfer device to the web server 500, and the web server 500 updates the transfer setting of the telephone transfer device 300, Web content including a call link to the transfer device 300 is transmitted to the telephone terminal 220 with a Web function of the user. By selecting this link, the user can make a telephone call via the telephone transfer device 300.

  In the case of the conventional system, the user needs to specify the telephone number of the transfer destination after calling the telephone transfer device 300 by the link. In this system, the user process is the link selection. Is performed only twice, so that the user's processing is simplified.

  In FIG. 11, only one Web server 500 is shown, but a plurality of Web servers 600 may exist separately as shown in FIG. Furthermore, the Web content provided by the Web server 600 may include Web content including link information associated with a request for calling via the telephone transfer device.

  Next, a fourth embodiment of the present invention will be described. The system configuration of this embodiment is the same as that of the third embodiment shown in FIG. The fourth embodiment is different from the third embodiment in the procedure of transfer setting processing between the Web server 500 and the telephone transfer device 300. Hereinafter, parts different from the third embodiment will be described in detail.

  The telephone transfer device 300 according to the fourth embodiment has a function equivalent to that of the telephone transfer device 300 according to the second embodiment. The operation of the Web server 500 in the fourth embodiment is the same as that of the Web server 500 in the third embodiment shown in FIG. 12 except for Step S31 and Step S33. In the fourth embodiment, the process of step S31 is not executed.

  Hereinafter, the operation of the Web server 500 will be described with reference to FIG. Steps equivalent to those in FIG. 12 are denoted by the same reference numerals. After step S32, the request processing unit 510 uses the transfer setting unit 520 to request the telephone transfer apparatus 300 for the transfer processing setting by specifying the transfer destination telephone number (step S331). Then, the telephone number information returned from the telephone transfer device 300 is received as the telephone number of the telephone transfer device 300 (step S332). And step S34 is performed.

  As described above, in the present embodiment, the third embodiment is that the processing of acquiring the request source telephone number by the Web server 500 is not performed and the telephone number of the telephone transfer device 300 is dynamically changed. Different from form. Therefore, in the present embodiment, the Web server 500 does not need a mechanism for acquiring the request source telephone number. Also in the present embodiment, the telephone call processing via the telephone transfer device is simplified as in the third embodiment.

  An organization such as a company can provide various services by using the information relay apparatus or the Web server of the present invention. For example, a mechanism in which a certain organization constructs a system including the information relay device 100 or the Web server 500 so that the user can easily execute a telephone call process via the telephone transfer device to the user of this system. Can be provided as a service.

  For example, as a service, a mechanism in which an organization A possesses the information relay device 100 or the Web server 500 and a telephone transfer device, and a user easily executes a telephone call processing via the telephone transfer device to another organization B. At that time, it is not necessary for you to own the facilities necessary to use this service.

  Furthermore, it is good also as the organization A doing the business which receives compensation for provision of the said service from a user. Also, a certain organization A provides the function of the relay device 100 or the Web server 500 to another organization B, and the organization B provides a support service for constructing a system including the function of the relay device 100 or the Web server 500. It is also possible.

  Furthermore, Organization A may conduct a business that receives compensation for providing support services from Organization B. Also, a certain organization A constructs a system including the relay device 100 or the Web server 500, provides it to other organization B, and the organization B performs a telephone call processing via the telephone transfer device to the system user. It is also possible to provide a mechanism that a user can easily execute as a service. In addition, Organization A may conduct a business that receives compensation for providing the system from Organization B.

  The operations shown in the flowcharts of FIGS. 3, 4, 9, 10, 12, and 14 are recorded in advance on a recording medium such as a ROM as a program, and are executed by causing the computer to read them. It is obvious that it can be configured to do so.

It is a block diagram which shows the main structures of the system of the 1st Embodiment of this invention. It is a figure which shows an example of the data stored in the telephone transfer apparatus of the 1st Embodiment of this invention. It is a flowchart which shows an example of a process of the information relay apparatus of the 1st Embodiment of this invention. It is a flowchart which shows the other example of a process of the information relay apparatus of the 1st Embodiment of this invention. It is a figure which shows the example of the information converted by the information relay apparatus of the 1st Embodiment of this invention. It is a figure which shows the example of the information of the result converted by the information relay apparatus of the 1st Embodiment of this invention. It is a figure which shows an example of the data stored in the telephone transfer apparatus of the 1st Embodiment of this invention. It is a figure which shows the other example of the data stored in the telephone transfer apparatus of the 1st Embodiment of this invention. It is a flowchart which shows an example of a process of the information relay apparatus of the 2nd Embodiment of this invention. It is a flowchart which shows the other example of a process of the information relay apparatus of the 2nd Embodiment of this invention. It is a block diagram which shows the main structures of the system of the 3rd Embodiment of this invention. It is a flowchart which shows the process of the information relay apparatus of the 3rd Embodiment of this invention. It is a block diagram which shows the main structures of the system of the 4th Embodiment of this invention. It is a flowchart which shows the process of the information relay apparatus of the 4th Embodiment of this invention. It is a figure explaining a prior art.

Explanation of symbols

50 network
60 Telephone network
100 Information relay device
110 Information converter 120, 520 Transfer setting unit
130 Memory part
200 Telephone terminal
210 Information acquisition device
220 Telephone terminal with Web function
300 Telephone transfer device
400 Information providing device 500, 600 Web server
510 Request processing part
530 data storage unit

Claims (30)

A communication system including an information relay device that relays information between an information providing device and an information acquisition device, and a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
The information relay device
Means for acquiring telephone number information from the information providing apparatus in response to an acquisition request for telephone number information from the information acquiring apparatus;
Means for making a telephone transfer setting for the telephone transfer device based on the telephone number information and a telephone number corresponding to the information acquisition device;
Means for transmitting the telephone number information of the telephone transfer device to the information acquisition device;
A communication system comprising: A communication system including an information relay device that relays information between an information providing device and an information acquisition device, and a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
The information relay device
In response to a request for transmission of telephone number information from the information providing apparatus to the information acquisition apparatus, telephone transfer settings for the telephone transfer apparatus are made based on the telephone number information and a telephone number corresponding to the information acquisition apparatus. Means,
Means for transmitting the telephone number information of the telephone transfer device to the information acquisition device;
A communication system comprising: A communication system including an information relay device that relays information between an information providing device and an information acquisition device, and a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
The information relay device
Means for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device;
Means for making a telephone transfer setting for the telephone transfer device based on the first telephone number information included in the information and a second telephone number corresponding to the information acquisition device;
Means for converting the first telephone number information into a telephone number of the telephone transfer device and transmitting it to the information acquisition device;
A communication system comprising: A communication system including an information relay device that relays information between an information providing device and an information acquisition device, and a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
The information relay device
In response to the information transmission request from the information providing apparatus to the information acquisition apparatus, based on the first telephone number information included in the information and the second telephone number information corresponding to the information acquisition apparatus Means for making a call forwarding setting for the telephone forwarding device;
Means for converting the first telephone number information into telephone number information of the telephone transfer device and transmitting it to the information acquisition device;
A communication system comprising:   5. The communication system according to claim 1, wherein the means for setting the telephone transfer setting receives telephone number information information of the telephone transfer apparatus from the telephone transfer apparatus. A communication system including an information relay device that relays information between an information providing device and an information acquisition device, and a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
The information relay device
Means for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device;
Means for specifying telephone number information included in the information as transfer destination telephone number information and making a telephone transfer setting for the telephone transfer device;
Means for receiving telephone number information returned from the telephone transfer device as telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device;
A communication system comprising:   The communication system according to claim 6, wherein the information acquisition request from the information acquisition device is a telephone number information acquisition request. A communication system including an information relay device that relays information between an information providing device and an information acquisition device, and a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
The information relay device
Means for extracting telephone number information included in the information in response to a transmission request for information from the information providing apparatus to the information acquiring apparatus;
Means for specifying the telephone number information and making a telephone transfer setting for the telephone transfer device;
Means for receiving telephone number information returned from the telephone transfer device as telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device;
A communication system comprising:   9. The communication system according to claim 8, wherein the information transmission request to the information acquisition device is a transfer destination telephone number information acquisition request. An information relay device that relays information between an information providing device and an information acquisition device and is connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
Means for acquiring telephone number information from the information providing apparatus in response to an acquisition request for telephone number information from the information acquiring apparatus;
Means for making a telephone transfer setting for the telephone transfer device based on the telephone number information and a telephone number corresponding to the information acquisition device;
Means for transmitting the telephone number information of the telephone transfer device to the information acquisition device;
An information relay device comprising: An information relay device connected to a telephone transfer device that relays information between an information providing device and an information acquisition device and also makes a call transfer between a plurality of telephone terminals,
In response to a request for transmission of telephone number information from the information providing apparatus to the information acquisition apparatus, telephone transfer settings for the telephone transfer apparatus are made based on the telephone number information and a telephone number corresponding to the information acquisition apparatus. Means,
Means for transmitting the telephone number information of the telephone transfer device to the information acquisition device;
An information relay device comprising: An information relay device connected to a telephone transfer device that relays information between an information providing device and an information acquisition device and also makes a call transfer between a plurality of telephone terminals,
Means for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device;
Means for making a telephone transfer setting for the telephone transfer device based on the first telephone number information included in the information and a second telephone number corresponding to the information acquisition device;
Means for converting the first telephone number information into a telephone number of the telephone transfer device and transmitting it to the information acquisition device;
An information relay device comprising: An information relay device connected to a telephone transfer device that relays information between an information providing device and an information acquisition device and also makes a call transfer between a plurality of telephone terminals,
In response to the information transmission request from the information providing apparatus to the information acquisition apparatus, based on the first telephone number information included in the information and the second telephone number information corresponding to the information acquisition apparatus Means for making a call forwarding setting for the telephone forwarding device;
Means for converting the first telephone number information into telephone number information of the telephone transfer device and transmitting it to the information acquisition device;
An information relay device comprising:   10. The information relay apparatus according to claim 6, wherein the means for setting the telephone transfer setting receives telephone number information information of the telephone transfer apparatus from the telephone transfer apparatus. An information relay device that relays information between an information providing device and an information acquisition device and is connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
Means for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device;
Means for specifying telephone number information included in the information as transfer destination telephone number information and making a telephone transfer setting for the telephone transfer device;
Means for receiving telephone number information returned from the telephone transfer device as telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device;
An information relay device comprising:   16. The information relay apparatus according to claim 15, wherein the information acquisition request from the information acquisition apparatus is a telephone number information acquisition request. An information relay device that relays information between an information providing device and an information acquisition device and is connected to a telephone transfer device that performs telephone transfer between a plurality of telephone terminals,
Means for extracting telephone number information included in the information in response to a transmission request for information from the information providing apparatus to the information acquiring apparatus;
Means for specifying the telephone number information and making a telephone transfer setting for the telephone transfer device;
Means for receiving telephone number information returned from the telephone transfer device as telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device;
An information relay device comprising:   18. The information relay apparatus according to claim 17, wherein the information transmission request to the information acquisition apparatus is a transfer destination telephone number information acquisition request. A program for relaying information between an information providing device and an information acquisition device and for causing a computer to execute the operation of the information relay device connected to the telephone transfer device for transferring calls between a plurality of telephone terminals. And
A process of acquiring telephone number information from the information providing apparatus in response to an acquisition request for telephone number information from the information acquiring apparatus;
A process for setting a telephone transfer setting for the telephone transfer device based on the telephone number information and a telephone number corresponding to the information acquisition device;
A process of transmitting the telephone number information of the telephone transfer device to the information acquisition device;
The program characterized by including. A program for causing a computer to execute an operation of an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and performs telephone transfer between a plurality of telephone terminals. And
In response to a request for transmission of telephone number information from the information providing apparatus to the information acquisition apparatus, telephone transfer settings for the telephone transfer apparatus are made based on the telephone number information and a telephone number corresponding to the information acquisition apparatus. Processing,
A process of transmitting the telephone number information of the telephone transfer device to the information acquisition device;
The program characterized by including. A program for causing a computer to execute an operation of an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and performs telephone transfer between a plurality of telephone terminals. And
Processing for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device;
A process of making a telephone transfer setting for the telephone transfer device based on the first telephone number information included in the information and a second telephone number corresponding to the information acquisition device;
A process of converting the first telephone number information into a telephone number of the telephone transfer device and transmitting it to the information acquisition device;
The program characterized by including. A program for causing a computer to execute an operation of an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and performs telephone transfer between a plurality of telephone terminals. And
In response to the information transmission request from the information providing apparatus to the information acquisition apparatus, based on the first telephone number information included in the information and the second telephone number information corresponding to the information acquisition apparatus A process for making a call forwarding setting for the telephone forwarding device;
A process of converting the first telephone number information into telephone number information of the telephone transfer device and transmitting it to the information acquisition device;
The program characterized by including. A program for causing a computer to execute an operation of an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and performs telephone transfer between a plurality of telephone terminals. And
Processing for acquiring information from the information providing device in response to an information acquisition request from the information acquiring device;
A process of setting the telephone transfer setting for the telephone transfer device by designating the telephone number information included in the information as the transfer destination telephone number information;
Receiving the telephone number information returned from the telephone transfer device as the telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device;
The program characterized by including. A program for causing a computer to execute an operation of an information relay apparatus connected to a telephone transfer apparatus that relays information between an information providing apparatus and an information acquisition apparatus and performs telephone transfer between a plurality of telephone terminals. And
In response to a transmission request for information from the information providing apparatus to the information acquisition apparatus, processing for extracting telephone number information included in the request;
A process of specifying the telephone number information and making a telephone transfer setting for the telephone transfer device;
Receiving the telephone number information returned from the telephone transfer device as the telephone number information of the telephone transfer device, and transmitting the telephone number information to the information acquisition device;
The program characterized by including. An information providing server connected to a telephone transfer device for providing information in response to an information acquisition request and for transferring calls between a plurality of telephone terminals,
Means for acquiring first telephone number information corresponding to the client terminal in response to a telephone call request from the client terminal, and acquiring second telephone number information included in the request;
Means for making a telephone transfer setting of the telephone transfer device based on the first and second telephone number information;
Means for transmitting content including link information for calling the telephone number of the telephone transfer device to the client terminal;
An information providing server comprising: An information providing server connected to a telephone transfer device for providing information in response to an information acquisition request and for transferring calls between a plurality of telephone terminals,
Means for acquiring first telephone number information corresponding to the client terminal in response to a telephone call request from the client terminal, and acquiring second telephone number information included in the request;
Means for performing telephone transfer setting of the telephone transfer device based on the first and second telephone number information, and acquiring the telephone number information of the telephone transfer device from the telephone transfer device;
Means for transmitting content including link information for calling the telephone number of the telephone transfer device to the client terminal;
An information providing server comprising: An information providing server connected to a telephone transfer device for providing information in response to an information acquisition request and for transferring calls between a plurality of telephone terminals,
Means for acquiring transfer destination telephone number information included in the request in response to a telephone call request from the client terminal;
Means for specifying the forwarding destination telephone number information to perform telephone forwarding setting in the telephone forwarding device, and receiving the telephone number information returned from the telephone forwarding device as the telephone number information of the telephone forwarding device;
Means for transmitting content including link information for calling the telephone number of the telephone transfer device to the client terminal;
An information providing server comprising: A program for causing a computer to execute an operation of an information providing server connected to a telephone transfer device that provides information in response to an information acquisition request and performs telephone transfer between a plurality of telephone terminals,
Processing to obtain first telephone number information corresponding to the client terminal in response to a telephone call request from the client terminal, and to obtain second telephone number information included in the request;
A process for setting a telephone transfer setting of the telephone transfer device based on the first and second telephone number information;
Processing for transmitting content including link information for calling the telephone number of the telephone transfer device to the client terminal;
The program characterized by including. A program for causing a computer to execute an operation of an information providing server connected to a telephone transfer device that provides information in response to an information acquisition request and performs telephone transfer between a plurality of telephone terminals,
Processing to obtain first telephone number information corresponding to the client terminal in response to a telephone call request from the client terminal, and to obtain second telephone number information included in the request;
A process of performing a telephone transfer setting of the telephone transfer device based on the first and second telephone number information, and obtaining the telephone number information of the telephone transfer device from the telephone transfer device;
Processing for transmitting content including link information for calling the telephone number of the telephone transfer device to the client terminal;
The program characterized by including. A program for causing a computer to execute an operation of an information providing server connected to a telephone transfer device that provides information in response to an information acquisition request and performs telephone transfer between a plurality of telephone terminals,
In response to a telephone call request from a client terminal, a process for acquiring transfer destination telephone number information included in the request;
A process of specifying the transfer destination telephone number information to perform a telephone transfer setting in the telephone transfer apparatus, and receiving the telephone number information returned from the telephone transfer apparatus as the telephone number information of the telephone transfer apparatus;
Processing for transmitting content including link information for calling the telephone number of the telephone transfer device to the client terminal;
The program characterized by including.

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