JP2012118580A - Customer reception system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a customer equal to or more than a continuous transaction limit to perform a transaction again without forming a waiting line in the tail.SOLUTION: A customer reception system includes a reception data storage section 8 which stores transaction contents containing the number of times of transactions as reception data, first calculation means which calculates the number of times of continuous transactions, an additional reception data storage section 9 which stores reception data as additional reception data when the number of times of transactions exceeds a predetermined number of times of transactions, and second calculation means which calculates a transaction starting time of a transaction which exceeds the predetermined number of times of transactions on the basis of the additional reception data and transaction information of a transaction processing device. The transaction starting time information and the additional reception data are transmitted to the transaction processing device 11 via a communication line 10. The transaction processing device 11 has a guidance display section 18 which guides a customer for the guidance of a transaction exceeding the predetermined number of times of transaction on the basis of the reception data or the additional reception data received by reception means in the case where transaction contents desired by the customer are transaction contents including the number of times of continuous transactions exceeding the predetermined number of times of transactions.

Description

  The present invention relates to a customer acceptance system, and more particularly to a customer acceptance system that automatically accepts a customer transaction, which is installed at a window or a cash corner of a financial institution.

  In a customer acceptance system installed at a financial institution's window or cash corner, proposals have been made to reduce the customer's transaction time in order to reduce the waiting time of customers waiting for transactions. For example, Patent Document 1 discloses a system that comprehensively improves the queue length including judgment conditions other than the queue length in order to reduce the waiting time of an automated teller machine (ATM). It is disclosed. In this system, ATM transaction contents can be restricted on the upper side, and the queue is adjusted by aggregating customers with the same transaction contents.

  Further, Patent Document 2 discloses a system that displays a continuous transaction end screen on a display unit for a customer who exceeds a preset number of continuous transactions when a queue is formed in an ATM. In this system, every time a transaction is completed at an ATM, information indicating the end is sent to the server, the number of continuous transactions for each ATM is counted, and the number of continuous transactions is equal to or greater than the preset number of continuous transactions. At the time, the server transmits a display screen instructing the end of the continuous transaction to the ATM.

Japanese Patent Laying-Open No. 2005-2558979 JP 2008-46805 A

  According to Patent Document 1, when there are a plurality of ATMs, the matrix can be improved by restricting the contents of each transaction. However, in a cash corner with a small number of ATMs, the effect can be sufficiently exerted. Absent. Further, according to Patent Document 2, a customer who does not occupy the same customer and waits for an ATM turn is shortened, but a customer who makes a transaction more than the maximum number of continuous transactions is again at the end of the queue. There is a problem that it takes a long time to complete all transactions.

  In view of the above-described problems, an object of the present invention is to provide a customer acceptance system capable of performing a transaction again for a customer whose number of continuous transactions is equal to or greater than the number of consecutive transactions without being arranged at the end of a queue.

The customer acceptance system according to the present invention is preferably connected to one or a plurality of transaction processing devices that automatically perform a predetermined transaction with a customer via at least one of the transaction processing devices via a communication line, In a customer acceptance system configured to have an acceptance terminal for accepting processing of a customer who makes a transaction with an apparatus,
The reception terminal is:
Accepting transaction contents including the number of transactions desired by the customer and storing the received data as received data; first calculating means for calculating the number of consecutive transactions based on the accepted transaction contents; and the calculating means When the calculated number of consecutive transactions exceeds a predetermined number of transactions, an additional reception data storage unit that stores reception data as additional reception data, and a first reception that receives transaction information of the transaction processing device from the transaction processing device Transaction start time of a transaction exceeding a predetermined number of transactions based on means, the additional reception data stored in the additional reception data storage unit, and the transaction information of the transaction processing device received by the first reception unit The second calculation means for calculating, the transaction start time information calculated by the second calculation means, and the additional reception data stored in the additional reception data storage section It is the transaction processor and a first transmission means for transmitting to the transaction processing unit via the line:
Second transmission means for transmitting transaction information of the transaction processing device to the reception terminal via the communication line, and the reception data or additional reception data transmitted from the reception terminal via the communication line. The second receiving means for receiving and the transaction content desired by the customer is a transaction content including a continuous transaction count exceeding a predetermined transaction count, the reception data received by the reception means or an additional reception A customer receiving system is provided, comprising: a guidance display unit that guides and guides guidance related to transactions exceeding a predetermined number of transactions based on the data.

  According to the present invention, a long-term transaction processing device is not occupied by the same customer who conducts continuous transactions, and it is not necessary to line up at the end for customers who have been forced to end continuous transactions. You can trade again in time. In addition, it is possible to avoid continuous transactions without feeling stressed by other customers waiting for the turn.

The figure which shows the structure of the customer reception system by one Example. The figure which shows the example of the reception data stored in the reception data storage part by one Example. The figure which shows the example of the next reception data stored in the next reception data storage part by one Example. The flowchart figure which shows the process at the time of reception of the reception terminal by one Example. The flowchart figure which shows the process after the reception data acquisition of the reception terminal by one Example. The flowchart figure which shows the reception process of the additional reception data of the reception terminal by one Example. The flowchart figure which shows the transaction operation | movement of ATM in the customer acceptance system by one Example. The flowchart figure which shows the transaction operation | movement of ATM in the customer acceptance system by one Example. The figure which shows the example of a screen of the number of times of planned transactions in one Example. The figure which shows the example of a screen of the transaction continuation selection screen in one Example. The figure which shows the example of a screen of the reception selection screen in one Example. The figure which shows the example of a screen of the next receipt number issue screen in one Example. The figure which shows the example of a screen of process S404 when the reception content in one Example is made into only the frequency | count of a transaction.

Hereinafter, an embodiment of a customer reception system according to the present invention will be described with reference to the drawings.
FIG. 1 shows a configuration of a customer reception system in one embodiment. The customer acceptance system is configured by connecting a reception terminal 1, a plurality of automatic transaction processing apparatuses (hereinafter referred to as ATM) 11, and a reception number display panel 17 via a communication line 10.

  The reception terminal 1 is, for example, the sensor unit 4, the display unit 2, the input unit 3, the reception data storage unit 8, the next reception data storage unit 9, the automatic reception processing unit 5, the calculation unit 6, and the reception completion. It is configured to have an issuing unit 7 that issues a sheet on which a receipt number is printed later. However, the reception data storage unit 8 and the next reception data storage unit 9 do not necessarily have to be distinguished from each other. If the reception data and the next reception data can be managed, a single storage unit may be used instead. Furthermore, the paper of the receipt number after the completion of the reception may not necessarily be issued, and may be replaced by a device capable of writing the receipt number on a contact type or non-contact type medium instead of the issuing unit 7. I do not care.

  The sensor unit 4 is a sensor that detects a customer used by the reception terminal. The display unit 2 is a display unit for displaying guidance information to a vacant ATM 11 when there is no queue and the ATM 11 is in a vacant state when receiving a transaction. The input unit 3 is an input unit for inputting transaction details and the number of transactions. The reception data storage unit 8 stores reception data of the customer who has received the reception, and the next reception data storage unit 9 stores reception data for the next reception for customers exceeding the upper limit number of continuous transactions.

The ATM 11 is configured to perform conventional functions such as deposit and saving and balance inquiry performed with a customer, a display unit 12 that displays information on transactions, an input unit 13 that selectively inputs and ends a transaction, A sensor unit 14 for detecting a customer, a transaction control unit 15 for managing a transaction when a predetermined continuous transaction upper limit number is exceeded, and an issuing unit for issuing a next transaction acceptance number sheet to a customer exceeding the continuous transaction upper limit number 16. Note that all of these components do not necessarily have to be provided, and may be replaced with the existing ATM 11 functions.
The reception number display panel 17 includes a display unit 18 that informs customers of guidance and a speaker unit 19 that emits voice guidance.

FIG. 2 shows an example of received data stored in the received data storage unit 8.
As shown in the figure, the reception data storage unit 8 includes an item number, a reception time, a scheduled transaction number composed of transaction contents and the number of times, a reception number, a predicted transaction start time, and a next reception number. The received data is stored. Here, the number of scheduled transactions is the number of transactions input by the customer at the time of reception. The reception number is a number printed by the issuing unit 7, and a random number is assigned to the reception number so that a waiting customer cannot predict his / her waiting time from the number.

  The predicted transaction start time is calculated from the data under transaction at the reception data storage unit 8 and the ATM. The next reception number is a reception number for performing the next transaction for a customer who exceeds the prescribed continuous transaction upper limit number (in this example, the continuous transaction upper limit number is 5). The next reception number is not set for customers who do not exceed the maximum number of consecutive transactions. In addition, the reception data storage unit 8 is stored so that the predicted transaction start times are in ascending order.

FIG. 3 shows an example of reception data stored in the next reception data storage unit 9.
The reception data stored in the next reception data storage unit 9 is for reception exceeding the upper limit number of transactions in the reception data storage unit 8. As illustrated, the next reception data storage unit 9 stores next reception data including an item number, a reception time, a scheduled transaction count, a reception number, a predicted transaction start time, and a previous reception number. Here, the scheduled number of transactions is the number obtained by subtracting the maximum number of continuous transactions from the number of receptions in the reception data storage unit 8. The reception number and the previous reception number are the same as the next reception number and the reception number in the reception data storage unit 8, and each reception data is associated with the reception number. The predicted transaction start time is the sum of the predicted transaction start time of the previous receipt number and the next transaction waiting time set in advance. Further, the additional reception data storage unit 9 stores the reception data storage unit 8 so that the predicted transaction start time is in ascending order.

FIG. 4 is a flowchart showing processing at the time of reception in the reception terminal 1.
When the customer approaches the reception terminal 1, the sensor unit 4 detects the customer (S401). Then, the accepting device 1 acquires state information of a plurality of ATMs 11 (S402). Next, the accepting device 1 determines from the acquired information that there is an empty ATM (S403). If the accepting apparatus 1 determines that there is no empty ATM (S403; NO), the process proceeds to step S404. If it is determined that there is no other ATM (S403; YES), the accepting apparatus 1 has an empty ATM 11 on the display unit 2. Is displayed, the customer is guided to an empty ATM (S407), and the process is terminated.
In the process S404, the display unit 2 displays a guidance for inputting the planned transaction contents and the number of transactions, and allows the customer to input the transaction contents and the number of transactions (S404). Next, the reception terminal 1 stores the reception data in the reception data storage unit 8 (S405), issues a sheet on which the reception number is printed from the issuing unit 7, and ends the process.

FIG. 5 is a flowchart showing processing after receiving data is acquired in the receiving terminal 1.
The reception terminal 1 acquires the stored reception data (S501). Next, the reception terminal 1 determines whether the scheduled transaction count of the reception data is larger than the continuous transaction upper limit count (S502). As a result of the determination, when it is determined that the scheduled transaction count is larger than the continuous transaction upper limit count (S502; YES), the process proceeds to step S503, and when it is determined otherwise (S502; NO), the predicted transaction start time of the received data is set. After calculating (S507), the process is terminated.
Here, the predicted transaction start time is calculated from the transaction content and transaction count of the reception data stored before the reception data of itself and the transaction state of each ATM 11. About the transaction time of each transaction content used for calculation, the transaction time required for one transaction is set in advance, and the total transaction time of each reception data is calculated as the sum of the product of the transaction content and the number of transactions.

In process S503, additional acceptance data dedicated to transactions exceeding the transaction upper limit count is created. Next, the reception device 1 calculates the predicted transaction start time of the reception data (S504). The number of transactions will be the same as the maximum number of consecutive transactions, and the transaction content used for calculation shall be the transaction content in the order entered at the time of acceptance, but it does not necessarily have to be used, in order from the transaction content with long transaction time Also good.
Next, the reception terminal 1 calculates the predicted transaction start time of the additional reception data (S505). In the calculation method, the transaction time of the reception data is added to the predicted transaction start time of the reception data calculated in step S504, and a preset “longest waiting time” is added. Here, the “maximum waiting time” is the longest waiting time until the customer who has received additional transactions can do the next transaction, and setting this value will prevent customers exceeding the maximum number of consecutive transactions from being placed at the end, and until the next time. The waiting time is guaranteed.
Next, the reception device 1 associates the reception data with the additional reception data by sharing the reception data with the additional reception data and the respective reception numbers (S506), and ends the processing.

FIG. 6 is a flowchart showing a reception process of additional reception data.
This process starts when newly received data is stored in the received data storage unit 8. The automatic reception processing unit 5 acquires the reception data with the latest predicted transaction start time (hereinafter referred to as final reception data) from the reception data storage unit 8 (S601).
Next, the automatic reception processing unit 5 determines whether the predicted transaction start time of the final reception data is earlier than the additional reception data of the additional reception data unit 9 for the predicted transaction start time (S603). If the automatic reception processing unit 5 determines that the additional reception data is earlier or the same (S603; YES), the process proceeds to step S604. Otherwise (S603; NO), the process ends.
In the process S604, the additional reception data acquired in the process S602 is stored from the additional reception data storage unit 9 into the reception data storage unit 8. The moving location at that time is one before the reception data acquired in step S601.

  Next, the automatic reception processing unit 5 calculates the predicted transaction start time again for the reception data acquired in step S601 (S605). Then, the automatic reception processing unit 5 determines whether the next additional reception data exists in the additional reception data storage unit 9 (S606). As a result of the determination by the automatic reception processing unit 5, when it is determined that there is additional reception data (S606; YES), the process returns to the process S602, and when it is determined that it is not (S606; NO), the process ends.

Next, the transaction operation of the ATM 11 in the customer acceptance system will be described with reference to FIGS. 7A and 7B.
When the ATM 11 detects a customer with the sensor unit 14 (S701), the transaction control unit 15 determines whether the customer has completed reception at the reception terminal 1 in advance (S702). As a result, when it is determined that the acceptance is completed at the acceptance terminal 1 (S702; YES), the process proceeds to the process S703, and otherwise, a scheduled transaction input screen similar to the process S404 (FIG. 4) is displayed. Then, the number of transactions is input (S711), and the process proceeds to step S703. In process S703, a normal transaction is performed.

  Next, the automatic reception processing unit 5 determines whether the number of transactions has reached the planned number of transactions (S704). As a result, if it is determined that the number of transactions has reached the planned number of transactions (S704; YES), the process proceeds to step S705. S714). As a result, when there is a turn waiting (S714; YES), the number of transactions is counted (S715), and the process returns to the process S703. In other cases (S714; NO), the process returns to the process S703 as it is.

  In process S705, when the number of transactions for determining whether the number of transactions has reached the maximum number of continuous transactions has reached the maximum number of continuous transactions (S705; YES), the process proceeds to step S706, and when determined otherwise (S705; NO), a transaction continuation selection screen is displayed (S712), and it is determined whether or not the transaction is continued (S713). As a result, when it is determined that the transaction is continued (S713; YES), the process proceeds to step S714. When it is determined that the transaction is not performed (S713; NO), the reception terminal 1 is notified that it is in an empty state. (S710), and the process ends.

  In process S706, it is determined whether additional received data exists for the current received data. As a result, if there is additional reception data (S706; YES), the process proceeds to step S707. If it is determined otherwise (S706; NO), a selection screen for additional reception is displayed (S716) and reception is performed. Is determined (S717). As a result of the determination, if it is determined that additional reception is to be performed (S717; YES), the planned transaction input screen is displayed, the number of transactions is input (S718), and additional reception data is transmitted to the reception terminal 1. The additional reception data is stored in the additional reception data storage unit 9 (S719), an additional reception number is issued from the issuing unit 16 (S720), the process proceeds to step S710, and the process ends. In step S707, an additional selection number issue selection screen is displayed.

  Next, the transaction control unit 15 determines whether to issue an additional reception number (S708). When it is determined that an additional reception number is issued (S708; YES), an additional reception number is issued from the issuing unit 16 (S709), the process proceeds to step S710, and the process ends. If it is determined otherwise and no additional acceptance transaction is performed (S708; NO), a notification of deletion of additional acceptance data is transmitted to the acceptance terminal 1 (S721), the process proceeds to step S710, and the process is terminated.

FIG. 8 is an example of a screen for inputting the number of scheduled transactions displayed in step S404 (FIG. 4).
The displayed contents are each transaction key and its transaction count 801, a total transaction count 802 for displaying the total of all transactions, a correction key 803, and a confirmation key 804. Each time the transaction key is pressed, the number of transactions is added. If the number of times of pressing is mistakenly exceeded, the number of transactions for all transactions can be reset by pressing the correction key 803.
By pressing the confirmation key 804, the input of the number of transactions is completed. The transaction content displayed here may be changed, and the number of transaction keys may be changed or the display method may be changed to another format.

FIG. 9 is a screen example of the transaction continuation selection screen displayed in step S712 (FIG. 7A).
The display contents are a transaction continuation key 901, a transaction end key 902, and a word (903) indicating the remaining number of continuous transactions that can be performed. It is possible to move to the next transaction by pressing the transaction continuation key. The transaction is terminated by pressing the transaction end key.
The wording indicating the remaining number of continuous transactions displays the number of times that the number of transactions completed is subtracted from the maximum number of consecutive transactions, and guides the remaining number of possible transactions to the customer. The content displayed here is not limited to this, and the number of times the current transaction is completed may also be displayed.

FIG. 10 is a screen example of the acceptance selection screen displayed in step S716 (FIG. 7B).
The display contents are a reception key 1001 and a transaction end key 1002. When the acceptance key is pressed, the acceptance starts, the screen shown in FIG. 8 is displayed, and the acceptance process can be performed. The transaction is terminated by pressing the transaction end key.

FIG. 11 is a screen example of the next receipt number issuance screen displayed in step S707 (FIG. 7B).
The display contents are a receipt number issuance key 1101, a scheduled transaction stop key 1102, and a word (1103) for guiding the next receipt number. The wording for guiding the next reception number can display the value of the next reception number stored in the reception data, and can guide the customer. By pressing the receipt number issuance key, the next receipt number sheet can be issued. By pressing the scheduled transaction cancellation key, the additional reception received in advance can be canceled, and the additional reception data of the next reception number stored in the additional reception data storage unit 9 can be deleted.

As described above, when there are customers who conduct continuous transactions, avoid continuous transactions without occupying them, and even for customers whose transactions were forcibly terminated, re-transactions without reordering at the end. Can implement a customer acceptance system.
In addition, this invention is not limited to the said embodiment, In the range which does not deviate from the summary, it can implement by modifying and implementing a component.
For example, although the said Example demonstrated the case where ATM was utilized as an example of an automatic transaction apparatus, this invention is not limited to this. For example, the present invention can be applied to a general system that avoids continuous transactions when there are many customers for a certain terminal device and the devices are occupied by performing continuous transactions.

  Further, in the above embodiment, when inputting the planned number of transactions, the number of transactions is input according to the transaction details. However, the present invention is not limited to this, and if the predicted transaction start time can be calculated, the transaction time for all transaction details is calculated. As shown in FIG. 12, only the number of transactions may be input as shown in FIG. 12, and the input may be simplified.

1: reception terminal 2: display unit 3: input unit 4: sensor unit 5: automatic reception processing unit 6: calculation unit
7: Issuing unit 8: Received data storage unit 9: Additional received data storage unit 10: Communication line 11: Automatic transaction processing device 12: Display unit 13: Input unit 14: Sensor unit 15: Transaction control unit 16: Issuing unit
17: Reception number display panel 18: Display unit 19: Speaker unit.

Claims (7)

One or a plurality of transaction processing devices that automatically perform a predetermined transaction with a customer, and a reception that is connected to at least one of the transaction processing devices via a communication line and accepts a customer who performs the transaction with the transaction processing device In a customer acceptance system configured with a terminal,
The reception terminal is:
Accepting transaction contents including the number of transactions desired by the customer and storing the received data as received data; first calculating means for calculating the number of consecutive transactions based on the accepted transaction contents; and the calculating means When the calculated number of consecutive transactions exceeds a predetermined number of transactions, an additional reception data storage unit that stores reception data as additional reception data, and a first reception that receives transaction information of the transaction processing device from the transaction processing device Transaction start time of a transaction exceeding a predetermined number of transactions based on means, the additional reception data stored in the additional reception data storage unit, and the transaction information of the transaction processing device received by the first reception unit The second calculation means for calculating, the transaction start time information calculated by the second calculation means, and the additional reception data stored in the additional reception data storage section It is the transaction processor and a first transmission means for transmitting to the transaction processing unit via the line:
Second transmission means for transmitting transaction information of the transaction processing device to the reception terminal via the communication line, and the reception data or additional reception data transmitted from the reception terminal via the communication line. The second receiving means for receiving and the transaction content desired by the customer is a transaction content including a continuous transaction count exceeding a predetermined transaction count, the reception data received by the reception means or an additional reception A guidance display unit that guides guidance related to transactions exceeding a predetermined number of transactions to the customer based on data;
A customer acceptance system characterized by that. 2. The customer acceptance system has a reception number indicator connected to the transaction processing apparatus and the reception terminal via a communication line, and displaying a reception number of a customer transaction received by the reception terminal. Customer acceptance system. The customer acceptance system according to claim 1 or 2, wherein the transaction information includes at least one of transaction status information, transaction contents, and number of transactions of the transaction processing device. The reception data includes transaction start time information of the customer transaction in the transaction processing device,
The customer acceptance system according to any one of claims 1 to 3, wherein the additional acceptance data includes a transaction start time of a transaction that exceeds a predetermined number of transactions of the customer in the transaction processing device. The reception data includes at least item number information indicating the order of reception at the reception terminal, reception number information issued to the customer, reception time information, transaction content information input at the time of reception, and transaction count information The customer acceptance system according to any one of claims 1 to 4, comprising one of the following. The receipt data includes the next acceptance number information issued to the customer as an additionally accepted transaction when the transaction content desired by the customer is a transaction content including a continuous transaction count exceeding a predetermined transaction count. Item 5. The customer acceptance system according to any one of Items 1 to 4. The customer acceptance system according to any one of claims 1 to 6, wherein the additional acceptance data includes acceptance number information relating to an initial transaction issued to a customer when acceptance is performed at the acceptance terminal.

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