JP2012113680A - Reservation call device and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent a case in which a reserving person forgets a reservation having been made and reservation date and time, and does not visit a specific providing place when a predetermined operation/service is provided for the reserving person at the specific providing place.SOLUTION: There are provided a reservation call device and a method, the reservation call device which calls the reserving person before a reservation date and time when providing operation at the reservation date and time including: a reservation management database 13 which stores call information and relative management information needed to call the reserving person; reservation acceptance means 11A of registering reservation call time, a notification destination, and the cumulative number of times of being late of the reserving person in the reservation management database 13 when a reservation is accepted; and call management means 11B of referring to each piece of call information registered in the reservation management database 13, calling the reserving person a plurality of times before the reservation date and time when the cumulative number of times of being late is equal to or larger than an arbitrary value, and calling the reserving person at least once among the plurality of times before the reservation day.

Description

  The present invention relates to a reservation calling apparatus and method for calling a plurality of users who receive a predetermined work / service before a reservation date and time.

Conventional technology

When a predetermined work / service is provided to a reservation person at a specific provision place, it is necessary for the reservation person to remember the reservation date and time and to visit the provision place according to the reservation date and time.
In addition, as invented in Patent Document 1 below, there is a prior art that calls a visit to a service location for a user at a call time that takes into account the time required for the waiting person to visit the service location. ing.

Patent application title: WAITING SEQUENCE CALLING DEVICE, SYSTEM, AND METHOD

Problems to be solved by the invention

In the above-described prior art, when a predetermined work / service is provided to a reservation person at a specific provision place, there occurs a case where the reservation person forgets about the existence of the reservation and the reservation date and time and does not come to the provision place. In this case, the business time is lost because the work / service cannot be provided during the reservation time period. For example, in some pet trimming stores, reservations occur more frequently than once a week, and business opportunity loss (approximately 50,000 to 100,000 yen per month) occurs during the reservation period. Yes.
In the above prior art, even if the reservation person receives a call at a call time that takes into account the time required to visit the provision place, the reservation person who has forgotten the reservation date and time has already been doing another business until the reservation date and time. In most cases, it is impossible to come to the place of provision, and there is a problem that it is not effective in preventing reservations. Next, although the method in which the reservation person himself / herself determines the call timing is also shown, the act of determining the call timing by the reservation person himself is not common, which confuses the reservation person and causes extra reservation work time. In addition, there is also a guarantee that the call timing determined by the reservation person himself can prevent the case where the reservation person who forgot the reservation date and time has already done another errand and cannot come to the provision place by the reservation date and time. Absent. In the first place, there is also a problem that for a reservation person who often forgets the reservation date and time, a single call is not effective as a reminder.

Means for solving the problem

A first device for solving the above-described problem is to accept a reservation from a user who wishes to provide work / service and provide the work / service at the reservation date / time of each reservation person before the reservation date / time. A reservation call device that manages a reservation call time for making a call to a work / service provision location for a reservation person and makes a call to the reservation person via a communication network. A reservation management database for storing call information and related management information necessary for making a call, and a reservation call time of the reservation person and a call to the reservation person at the time of reservation reception of the reservation person Reservation receiving means for registering the notification destination and the accumulated number of late arrivals of the reservation person in the reservation management database for each reservation person as call information necessary for making a call to the reservation person, and the reservation With reference to each call information registered in the physical database, when the accumulated number of late arrivals is an arbitrary number or more, a call is made to the reservation person a plurality of times before the reservation date and time, and at least the call And a call management means for making a call at least once before the reservation date.

The second device for solving the above-mentioned problem further comprises a telephone call unit for calling a specified telephone number of a notification destination using the communication network in response to a predetermined call instruction, Is characterized in that when a call is made to the reservation person upon arrival of the call time, a call instruction specifying a telephone number set as a notification destination of the reservation person is given to the telephone call unit. Reservation call device.

In response to a predetermined call instruction, the apparatus further comprises a mail transmission unit that transmits an e-mail to the instructed mail address using the communication network, and the call management unit is configured to perform the reservation according to arrival of a call time. A reservation call device, wherein when calling a person, a call instruction specifying a mail address set as a notification destination in the call information of the reservation person is given to the mail transmission unit.

The invention's effect

According to the first, second, or third device, when a reservation is received from a user who wishes to provide work / service and the work / service is provided at the reservation date / time of each reservation person, A reservation call device that manages a reservation call time for making a call to a work / service provision place for a reservation person before and calls the reservation person via a communication network, Reservation management database for storing call information and related management information necessary for making a call to the reservation, and for making a call to the reservation person's reservation calling time and the reservation person at the time of reservation reception by the reservation person A reservation accepting means for registering in the reservation management database for each reservation person as call information necessary for making a call to the reservation person, and the reservation management means With reference to each call information registered in the database, when the cumulative number of late arrivals is an arbitrary number or more, a call to the reservation person is made a plurality of times before the reservation date and time, and at least Is provided with a call management means for making a call before the day before the reservation date. Therefore, for the reservation person who frequently forgets the reservation date and makes a reservation, the reservation date is temporarily set. Even if you have forgotten and put another schedule at the reservation date and time, you can cancel the schedule and make a call at a time when you can visit the provision place. be able to. Further, since the caller is called a plurality of times, the reminding effect of the reservation date / time increases. In addition, since a call is made only once for a good reservation person who does not forget the reservation date and time, there is also an effect that it is not time-consuming for a good reservation person by a plurality of calls.

1 is a block diagram illustrating a reservation calling apparatus according to an embodiment of the present invention. The one embodiment of this invention is shown and it is a flowchart showing reservation acceptance processing. 1 is a flowchart showing a reservation call process according to an embodiment of the present invention. The one embodiment of this invention is shown and is a flowchart showing a provision end process. An embodiment of this invention is shown and is a configuration example of a reservation management DB.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a reservation call apparatus according to an embodiment of the present invention. The reservation call apparatus shown in FIG. 1 is provided with a reservation call server 1 and a communication network 4 including a telephone network 2 and the Internet 3.

When calling the reservation person, the reservation call server 1 calls the telephone 5 held by the reservation person via the telephone network 2. Here, the telephone 5 refers to a mobile phone, a fixed phone, or the like. The reservation call server 1 calls the mail terminal 6 held by the reservation person via the Internet 3. The mail terminal 6 here refers to a mobile phone or a PC. The communication network 4 such as the telephone network 2 and the Internet 3 is selected and used by the reservation call server 1 according to the reservation person when calling the reservation person.

The reservation call server 1 is composed of a computer, and includes a control unit 11, a DB (database) management unit 12, a reservation management DB (database) 13, a storage unit 14, a telephone call unit 15, a mail transmission unit 16, an input unit 17, and A display unit 18 is provided. The control unit 11 is provided with reservation receiving means 11A and call management means 11B. The control unit 11 includes a CPU and the like, and reads and executes a program stored in the storage unit 14.

The reservation receiving unit 11A of the control unit 11 receives a reservation for receiving work / service from the reservation person. The DB management unit 12 manages the reservation management DB 13. In the reservation management DB 13, for each reservation person who has accepted a reservation, the reservation information indicating the reservation content, name, contact tool, contact address, cumulative number of late arrivals, reservation date and time, call information and management information consisting of a plurality of reservation call dates and times Is recorded as a call information record.

The call management unit 11B accesses the reservation management DB 13 via the DB management unit 12, selects a call for which the reserved call date and time has arrived from each call information record, and sends the user's call to the telephone call unit 15 or the mail transmission unit 16 Direct the call.

The storage unit 14 stores a program read by the control unit 11 and information necessary for processing of the control unit 11. The input unit 17 is composed of input devices such as a keyboard and a mouse, and inputs various information such as reservation reception from the reservation person, visiting place, end of work / service provision to the reservation person and whether or not there is lateness, and reservation reception means To 11A.

FIG. 2 is a flowchart showing the reservation acceptance process. The reservation accepting unit 11A of the reservation call server 1 searches the name or reservation ID of the reservation person who has made a reservation via the input unit 17 and detects whether there is the same information in the call information record created in the past. When a call information record that has been created in the past with a matching name or reservation ID is detected, the corresponding call information record is read out. If it does not exist, a reservation person ID for identifying each reservation person is given, and a call information record is newly created together with the reservation person's contact tool and contact information. A reservation date and time is added to the read call information record created in the past or newly created call information record and recorded in the reservation management DB 13.

FIG. 3 is a flowchart showing the reservation call process. The DB management unit 12 of the reservation management server 1 reads each call information record from the reservation management DB 13 and creates a reservation call date and time at a certain time before the reservation date and time for all call information records for which the reservation date and time exists. And recorded in the call information record. In this case, an arbitrary time can be set for the certain time.

Further, the DB management unit 12 of the reservation management server 1 reads the cumulative number of late times of each call information record from the reservation management DB 13 and identifies whether or not the number is equal to or greater than the specified number. If the number is more than the specified number, an additional reservation call date and time is created before the reservation date and recorded in the call information record. In this case, an arbitrary numerical value can be set for the specified number, the timing of additional call date and time, and the number of creation.

The call management unit 11B accesses the reservation management DB 13 via the DB management unit 12, selects a call for which the reserved call date and time has arrived from each call information record, and sends the user's call to the telephone call unit 15 or the mail transmission unit 16 Direct the call.

FIG. 4 is a flowchart showing work / service provision end processing. First, by the notification from the input unit 17, the reservation person ID of the reservation person who has finished the work is acquired, and the reservation date and time and reservation call information on the call information record that matches the ID are deleted. Further, if the reservation person is late for the reservation date and time when the work / service is provided, the process is added to the accumulated number of late arrivals on the call information record of the reservation person and recorded by the notification from the input unit 17. .

FIG. 5 is a configuration example of the reservation management DB 13. “Reserver ID”, “Name”, “Contact tool”, “Contact”, “Cumulative number of late arrivals” are recorded as information related to the reservation reception, and “Reservation date” and a plurality of “Reservation call dates” are used as call timing information. Is recorded.

DESCRIPTION OF SYMBOLS 1 Reservation call server 2 Telephone network 3 Internet 4 Communication network 5 Telephone 6 Mail terminal 11 Control part 11A Reservation reception means 11B Call management means 12 DB management part 13 Reservation management DB
14 storage unit 15 telephone call unit 16 mail transmission unit 17 input unit 18 display unit

Claims (3)

When a reservation is received from a user who wishes to provide work / service and the work / service is provided at the reservation date / time of each reservation person, the work / service provision location for the reservation person before the reservation date / time A reservation call device that manages a reservation call time for making a call to a reservation person and makes a call to a reservation person via a communication network, and calls information and related information necessary for making a call to each reservation person A reservation management database for storing management information, a reservation call time of the reservation person, a notification destination for making a call to the reservation person, and a cumulative delay number of the reservation person at the time of reservation reception of the reservation person , Reservation accepting means for registering each reservation person in the reservation management database as call information necessary for making a call to the reservation person, and each call registered in the reservation management database Referring to the information, when the cumulative number of late arrivals is an arbitrary numerical value or more, a call to the reservation person is made a plurality of times before the reservation date and time, and at least one of the calls is before the day before the reservation date And a call management means for making a call to a reserved call apparatus and method. 2. The reservation call device according to claim 1, further comprising a telephone call unit that makes a call using the communication network to a telephone number of an instructed notification destination according to a predetermined call instruction, wherein the call management means A reservation calling device, wherein when a call is made to the reservation person in response to the arrival of time, a call instruction specifying a telephone number set as a notification destination of the reservation person is given to the telephone call section . 2. The reservation call device according to claim 1, further comprising: a mail transmission unit that transmits an e-mail to the instructed e-mail address using the communication network in response to a predetermined call instruction; When a call is made to the reservation person in response to the arrival of the call time, a call instruction specifying a mail address set as a notification destination in the call information of the reservation person is given to the mail transmission unit. Reservation call device.

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