JP2012064168A - Order reception device and its program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order reception device to be installed in a restaurant for supporting customer service by inputting customer guidance information and menu order information, capable of performing collective order management for one group composed of a plurality of customers even when they are separately seated at two or more tables, without managing orders or preparing a bill for each table.SOLUTION: The order reception device includes seat specification means for specifying seat information associated with a seat key operated each time the seat key is operated, group information giving means for giving a unique group information for each of predetermined groups, association means for associating the seat information specified by the seat specification means with the group information given by the group information giving means and seat information transmission means for transmitting the seat information and the group information associated with each other by the association means to an external device.

Description

  Embodiments of the present invention relate to an order receiving apparatus and a program that are installed in restaurants such as restaurants and that support customer service operations by inputting menu order information and the like.

  For example, in many restaurants such as family restaurants and taverns, an order management system capable of centrally managing from ordering a restaurant menu to accounting is constructed (see Patent Document 1). These systems include an accounting device such as an electronic cash register or a POS (Point Of Sales) terminal installed at a cash register, which is a billing location, and a station that manages various information transmitted from the accounting device. A slip issuing printer that is connected to the accounting apparatus and prints and issues an order slip and a kitchen printer that prints and outputs a cooking instruction slip are connected via a communication line such as a LAN (Local Area Network).

  In these order management systems, predetermined customer information (number of customers, seat number, etc.) is input at the time of the first order to receive an order from a customer, and the order is managed.

JP 2008-299821 A

  However, when a customer of a group consisting of a large number of customers visits the store, this group cannot sit at a single table and may sit at a plurality of tables. In such a case, even for customers in the same group, order management and accounting are performed for each table. For this reason, it is difficult to perform order management or accounting processing for customers of the same group in a lump.

  An order receiving apparatus according to an embodiment of the present invention includes: a seat input unit that is provided with seat information and includes a seat input unit that receives an operation of an operator; and the seat that is operated each time the seat input unit is operated A seat designation means for designating the seat information associated with the input unit, a group information giving means for giving the same group information for each predetermined group, and the seat information designated by the seat designation means; Group information associating means for associating the group information assigned by the group information assigning means, and seat information transmitting means for transmitting the seat information and the group information associated by the group information associating means to an external device. And.

  In addition, the program according to the embodiment of the present invention operates a computer that controls an order receiving device with seat information and a seat input unit that receives an operation of an operator, every time the seat input unit is operated. Seat designation means for designating the seat information associated with the seat input unit, group information giving means for assigning the same group information for each predetermined group, and the seat designation means designated by the seat designation means Group information associating means for associating seat information with the group information assigned by the group information assigning means, and a seat for transmitting the seat information and the group information associated by the group information associating means to an external device It is characterized by functioning as information transmission means.

The block diagram which shows the whole structure of the customer service assistance system concerning this embodiment. The block diagram which shows the electrical connection of the information terminal concerning this embodiment. The block diagram which shows the electrical connection of the station concerning this embodiment. The figure which shows the file structure of the department file concerning this embodiment. The block diagram which shows the function structure of the information terminal concerning this embodiment. The front view which shows the seat input screen concerning this embodiment. The front view which shows the seat input screen concerning this embodiment. The front view which shows the order input screen concerning this embodiment. The flowchart which shows the flow of the seat information registration process concerning this embodiment. The flowchart which shows the flow of the order process concerning this embodiment. The figure which shows the order information list concerning this embodiment. The flowchart which shows the flow of the accounting process concerning this embodiment. The figure which shows the accounting list | wrist concerning this embodiment.

  Hereinafter, an embodiment of an order receiving device and a program according to an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

  An embodiment of the present invention will be described with reference to FIGS. In this embodiment, customers who visit the store are guided to a table arranged on the customer service floor, and the customer service that supports such customer service is included in the entire customer service flow in which orders are received and served (distributed). This is an example in which the information terminal of the support system is applied as an order receiving device.

  FIG. 1 is a system configuration diagram schematically showing the overall configuration of the customer service support system. A customer service support system 101 shown in FIG. 1 includes an information terminal 102 installed in a customer service floor and a checkout counter, a kitchen printer 103 installed in a kitchen, and a customer service support system 101 installed in a backyard of a store. A station 105 as a server to be controlled is provided.

  Whether the information terminal 102 is installed on the customer service floor or on the checkout counter, the basic structure and function thereof are not changed. What is different is how it is used. In other words, the information terminal 102 installed on the customer service floor supports each business such as customer guidance business, order reception business, and serving service, while the information terminal installed in the checkout counter. Reference numeral 102 supports accounting operations in addition to these operations. That is, the information terminal 102 installed in the checkout counter also functions as a so-called POS terminal. For this reason, both the information terminal 102 installed on the customer service floor and the checkout counter are connected to the receipt or slip issuing printer 106. Yes. On the other hand, the information terminal 102 installed in the checkout counter is connected to the customer display device 107 in addition to the printer 106.

  The information terminal 102 is configured by mounting a liquid crystal display 109 as a display device on the upper surface of the main body 108. In the liquid crystal display 109, a touch panel 110 as an input device is laminated on the display surface. The printer 106 is installed adjacent to the information terminal 102 and connected to the information terminal 102 via an interface such as a USB.

  The customer display device 107 is, for example, an LED display device that performs 7-segment display, and is placed and installed on the upper surface of the main body 108 of the information terminal 102. Similarly to the printer 106, the customer display device 107 is also connected to the information terminal 102 via an interface such as a USB.

  As shown in FIG. 1, the upper surface of the kitchen printer 103 is an operation display surface 111, and a keyboard 112 and a display 113 are arranged on the operation display surface 111. The kitchen printer 103 includes, for example, a thermal printer (not shown), and prints and issues a cooking instruction slip (not shown) for a cook working in the kitchen. The cooking instruction slip is issued from a slip issuing port 114 arranged on the front.

  As shown in FIG. 1, the station 105 includes a small liquid crystal display 116 and a keyboard 117, and manages various information transmitted from each information terminal 102.

  The information terminal 102, kitchen printer 103, and station 105 outlined above are connected to each other via a LAN so that data can be transmitted and received. The information terminal 102 can input guidance information for guiding customers to the table and order information for menu orders. The input order information is transmitted to the station 105 via the LAN, and further from the station 105 via the LAN. Is transmitted to the kitchen printer 103. The kitchen printer 103 prints and issues a slip having contents corresponding to the received order information. The voucher printed and issued by the kitchen printer 103 is a cooking instruction voucher for instructing the cook in the kitchen about the ordered menu item as described above. The information terminal 102 functioning as a POS terminal executes accounting processing.

  FIG. 2 is a block diagram showing electrical connection of the information terminal 102. The information terminal 102 includes a microcomputer 201, and the microcomputer 201 drives and controls each unit. The microcomputer 201 functions as a work area or the like by storing a ROM 204 for storing fixed information such as a control program in advance via a bus line 203 and a ROM 204 for storing various information in a rewritable manner in a CPU 202 that controls each unit centrally. A RAM 205 is connected. Therefore, the microcomputer 201 constitutes an information processing unit that executes information processing.

A touch panel controller 206, a display controller 207, an HDD 208, an interface 209, and a communication interface 210 are connected to the microcomputer 201 via a bus line 203. The touch panel controller 206 takes an input signal from the touch panel 110 into the microcomputer 201. The display controller 207 drives and controls the liquid crystal display 109 based on the image data, and causes the liquid crystal display 109 to display an image corresponding to the image data. The interface 209 is an interface for connecting the printer 106 and the customer display device 107 to the microcomputer 201, and is configured by a USB or the like as described above. The communication interface 210 is an interface for enabling the microcomputer 201 to perform data communication with other devices via a LAN.

  The HDD 208 is installed with an OS, a computer program, various files, and the like. The CPU 202 executes processing according to the OS and computer program copied in this way.

  FIG. 3 is a block diagram showing the electrical connection of the station 105. The station 105 includes a microcomputer 301, and the microcomputer 301 drives and controls each unit. The microcomputer 301 functions as a work area or the like by storing a ROM 304 for storing fixed information such as a control program in advance through a bus line 303 and a ROM 304 for storing various information in a rewritable manner via a bus line 303. A RAM 305 is connected. Therefore, the microcomputer 301 constitutes an information processing unit that executes information processing.

  A display / keyboard controller 306, an HDD 307, and a communication interface 308 are connected to the microcomputer 301 via a bus line 303. The table / keyboard controller 306 controls the liquid crystal display 116 based on the image data to display an image corresponding to the image data on the liquid crystal display 116, and takes in an input signal from the keyboard 117 to the microcomputer 301. . The communication interface 308 is an interface for enabling the microcomputer 301 to perform data communication with other devices via a LAN.

  The HDD 307 is installed with an OS, a computer program, various files, and the like. These OSs, computer programs, various files, etc. are all or partially copied to the RAM 305 when the station 105 is started up, and are accessed by the CPU 302. The CPU 302 executes processing according to the OS and computer program copied in this way.

  FIG. 4 is a schematic diagram showing a file structure of a department file 401 that can be accessed by the information terminal 102 and the station 105. The department file 401 is installed in the HDD 208 of each information terminal 102 and the HDD 307 of the station 105.

The department file 401 is associated with the two-digit department number 401a that identifies the department,
01b is registered. As an example, the department number 401a is
01: Drinks 02: Dessert 03: Japanese candy 04: Japanese and Western food 05: Rice stuff 06: Nabe stuff 07: Udon & Soba 08: Single dish 09: Kenna and salad are registered. In the department 401b, the department name of the department is registered. These department names are displayed in the department tag column D11a (see FIG. 8).

  Next, the order input screen D2 shown in FIG. 8 will be described. The CPU 202 of the microcomputer 201 of the information terminal 102 displays the order input screen D2 shown in FIG. 8 on the liquid crystal display 109 by the OS and computer program installed in the HDD 208. On the order input screen D2, a department tag D21, a menu item column D22, an order list D23, an operation designation key D14, an accounting key D15, and the like are displayed.

In the department tag D21, a department button D21a in which text of a department name registered in the department 401b of the department file 401 is displayed as an object that can be touch-designated by an operation via the touch panel 110.

  In the initial state, the menu item column D22 displays the image data of the link destination defined by the image link and the text of the orderable product name registered in the menu name corresponding to the code of the PLU file. The menu key D22a, which is the menu input unit, is displayed as an object that can be touch-designated by an operation via the touch panel 110.

  Next, the computer program executed by the information terminal 102 according to the present embodiment includes units (seat designation means 51, group information addition means 52, group information association means 53, seat information transmission means 54 as shown in FIG. , Order information transmission means 55, reception means 56, information request means 57, information determination means 58, order information display means 59, order information association means 60), and the actual hardware is a microcomputer. When the CPU 202 of 201 reads the computer program from the HDD 208 and executes it, the above-described units are loaded onto the RAM 205, and the seat designation means 51, group information addition means 52, group information association means 53, seat information transmission means 54, order information transmission Means 55, receiving means 56, information requester 57, information determining means 58, the order information display means 59 is adapted to be generated on the RAM205.

  The CPU 202 of the microcomputer 201 of the information terminal 102 displays a seat input screen D1 as shown in FIGS. 6 and 7 by the OS and computer program installed in the HDD 208. On the seat input screen D1, a seat key D11 which is a seat input unit, a floor-specific display key D12, a group processing key D13, a work designation key D14, and the like are displayed.

  The seat key D11 that is a seat input unit displays the status of the seats arranged in the customer service floor, and is an object that can be designated by touching the operator by operating the touch panel via the touch panel. It is displayed as. In addition, the seat information of the seat number for identifying each seat is attached | subjected to the seat key D11 of this embodiment. Note that the seat key D11 may be displayed together with a display indicating the number of seats and the state of the seat (vacant seat, seated, reserved, etc.).

  The display key D12 for each floor is a key for displaying which floor is the customer service floor displayed on the screen D1 when there are a plurality of customer service floors in the store. The floor display displayed on the screen D1 is displayed as an object that can be switched by the operator's operation and touch designation. That is, when the floor 1 is displayed on the screen D1, when the floor 2 key of the floor display D12 is touch-designated, the display is switched from the floor 1 to the customer service floor of the floor 2.

  The group processing key D13 gives group information for identifying a specific group to at least one or more pieces of seat information designated via the seat key D11. Then, this group information is associated with at least one or more seat information specified in D11.

  An operation designation key D14 is a key for designating execution of various operations such as “accounting” relating to execution of accounting processing and “order transmission” relating to execution of order transmission, and is operated by an operator via a touch panel. It is displayed as an object that can be touched.

  Next, the display of the screen D1 when a predetermined seat key is pressed by the operator and seat information is designated will be described using FIG. D1 in FIG. 7 shows a state when the seats of seat number 1 and seat number 2 are designated. The seat display of the designated seat number 1 and seat number 2 is displayed so as to be distinguishable from other seats by, for example, displaying in a color different from that of the other seats (displayed by hatching in FIG. 7).

  Next, the seat information registration process using the screen D1 will be described with reference to FIG. FIG. 9 is a flowchart showing the flow of the seat information registration process.

  First, a store clerk who is an operator inputs the number of customers who have visited the store via the seat input screen D1 of the information terminal 102. When the microcomputer 201 of the information terminal 102 determines that the number of customers has been input (Yes in A91), it displays the currently empty seat on the seat input screen D1 (A92). Then, it waits for the seat key to be pressed and for the seat information associated with the pressed seat key to be designated (A93). If it is determined that the seat key has been operated by operating the seat key (Yes in A93), the seat information associated with the seat key is received (A94: seat specifying means).

  Next, it waits whether another seat is also designated (A95). That is, the microcomputer 201 of the information terminal 102 stands by whether or not a plurality of seats are designated. When it is determined that the seat key is pressed again and the seat is specified (Yes in A95), the specification of the seat information associated with the seat key is accepted (A94). And it waits whether seat information is specified elsewhere (A95). When a predetermined time has elapsed or a key other than the seat key is operated (No in A95), the process proceeds to the next A96.

  Next, when it is detected that the group processing key is pressed (Yes in A96), processing for associating the seat information with the group information is performed (A97).

  Here, “group processing” means the following processing. At the time of group processing, the same group information for each predetermined group is added to the seat information specified through the previous seat key operation (group information adding means), and both the seat information and the group information are provided. A process of associating is performed (group information associating means). By such processing, group processing is performed. Specifically, when eight customers are seated in seat number 1 and seat number 2, the same group information A is given to customers seated in seat number 1 and seat number 2. , Seat number 1 and seat number 2 are associated with group information A.

  After executing the group processing for associating the seat information with the group information (A97), the group information associated with the seat information is transmitted to the station 105, which is an external device (A98: seat information transmitting means). Thus, the seat information registration process is executed. If the group processing key is not pressed at a predetermined time in A96, or if a key operation other than the group processing key is performed (No in A96), error processing is performed (A99). The error process is, for example, a process of displaying a warning that “the currently executed key operation is invalid” or a buzzer sound.

  Next, an order process using the order input screen D2 will be described with reference to FIG. First, screen operations performed by the operator during order processing will be described. The operator inputs a seat number to be ordered. Next, the operator selects a predetermined menu item on the order input screen D2 on which the menu item is displayed, and inputs the menu. When the menu input is completed, pressing the order transmission key D14 on the screen D2 completes the work associated with the order processing for the seat number. Hereinafter, processing executed by the information terminal 102 during order processing will be described.

  As shown in FIG. 8, the microcomputer 201 of the information terminal 102 displays the order input screen D2 (A101). Next, input of seat information is waited, and when it is detected that seat information has been input (A102), it waits for a menu key serving as a menu input unit to be pressed. When one of the menu keys in the menu item column is touched on the order entry screen D2 and a menu item is selected and it is determined that an order has been placed (A103), the ordered order information and the seat where the order has been placed (A104: Order information associating means). When group information is associated with this seat information, as a result, three pieces of information of order information, seat information, and group information are associated. Next, when it is detected that the order transmission key D14 is pressed, order information and seat information are transmitted to the station 105 (A105: order information transmitting means).

  Specifically, when placing an order for a customer who sits on the seat of seat number 1, the operator inputs seat number 1 on the order input screen D2. When it is determined that the green soybean has been ordered by touching the green soybean menu key displayed on the order input screen D2, the ordered order information (green soybean) and the seat information of the seat where the order was placed (seat number 1) Are transmitted to the station 105 in association with each other. Since this seat information (seat number 1) is already associated with the group information (group A), as a result, order information (green soybean), seat information (seat number 1), and group information (group A). ). Upon receiving this transmission information, the station 105 stores the group information 11, the seat information 12, and the order information 13 in the RAM of the station 105 in association with each other. The station 105 creates and stores an order information list table 110 (see FIG. 11). In FIG. 11, as an example, group information (group A), seat information (seat number 1), and order information (green beans) are stored in association with each other. (Fried chicken) is stored in association with each other, and the group A, seat number 2 and order information (soaked in eggplant) are stored in association with each other. Similarly, when placing an order for a customer who is seated in the seat of seat number 2, the seat number is first input and the processing from A101 to A105 is performed.

  Next, the accounting process will be described with reference to FIG. FIG. 12 is a flowchart showing the flow of the accounting process.

  First, the screen operations performed by the operator during the accounting process will be described. The operator first presses an accounting key D15 for performing accounting processing on the screen D2. When the operator presses the accounting key D15, an accounting screen (not shown) is displayed. Next, the operator inputs seat information for accounting. When the operator inputs the seat information on the screen D2, the order list ordered with this seat number is displayed on the screen, and the group information is associated with the seat number in the seat information registration process Group information is displayed on the screen. When the operator confirms the group information on the screen and designates it by pressing the group information, all order lists of seat numbers associated with the same group are displayed on the screen and the accounting process is performed. Is called. Below, the process which the information terminal 102 performs in the case of an accounting process is demonstrated.

  The microcomputer 201 of the information terminal 102 waits for the seat information to be input, and when detecting that the seat information has been input (A121), transmits the seat information for accounting processing to the station 105, and in this seat information A request is made to return the associated information to the information terminal 102 (A122: information requesting means). The microcomputer 201 of the information terminal 102 receives information associated with the seat information from the station 105 via the communication I / F 210 (A123: receiving means).

  Next, it is determined whether or not the group information is included in the information returned from the station 105 (A124: information determination means). If group information is included (Yes in A124), the microcomputer 201 of the information terminal 102 displays the group information on the screen (A125). When it is detected that a key operation for requesting group information has been performed after the group information is displayed, the station 105 is requested to transmit all order information associated with the group information (A126). .

  In response to the request from the information terminal 102, the station 105 extracts the seat number associated with the group information, and transmits all the order information associated with the extracted seat number to the information terminal 102. To do. When receiving the order information (A127), the information terminal 102 displays the received order information on the screen (A128: order information display means).

  As an example, when seat information of seat number 1 is transmitted from the information terminal 102, a request is made to return information associated with the seat information (seat number 1) to the information terminal 102, and the seat information ( Group information A associated with seat number 1) is received. Since the information received from the station 105 is group information (group information A), a request is made to transmit all order information associated with the group information A. Therefore, it requests to transmit not only the seat number 1 but also the order information associated with the seat number 2 associated with the group information A.

  FIG. 13 is a diagram showing order information whose group information is A. In FIG. 13, the group information is A, and the order information of the seat information (seat number 1 and seat number 2) associated with the group information A is displayed. The order information shown in FIG. 13 is transmitted from the station 105 to the information terminal 102.

  As described above, according to the order receiving device of the present embodiment, even when one group of customers who visit the store is divided into a plurality of seats due to the large number of seats and orders and accounts, the customers of the same group Are assigned the same group information, and this group information is associated with the seat information where the customer is seated, so it is possible to manage which seat the same group is seated on, It is possible to centralize the management of orders for groups seated in multiple seats.

  At the time of order processing, the order information ordered by the customer and the seat information on which the customer is seated are associated and transmitted to the station 105 in a lump, so the seat information is associated with the group information. As a result, the seat information, the group information, and the order information are stored in association with each other. Therefore, it is possible to manage what orders are placed in the same group.

  In addition, at least the seat information is transmitted to the external device, information request means for requesting a reply of information associated with the seat information, and information requested by the information request means is received from the external device. Receiving information, and information determining means for determining whether or not the group information is included in the information received by the receiving means, wherein the information determining means includes the information received by the receiving means in the information If it is determined that the group information is included, the information requesting unit requests the external device to transmit all of the order information associated with the group information. It is possible to collect all the order information ordered by a customer who is divided into multiple seats and seated. Conventionally, even in the same group, the order information list ordered for each seat is acquired and accounting is performed for each seat. However, according to the present embodiment, accounting processing can be performed centrally for each group. .

  In addition, since the order information ordered by the customer can be displayed on the screen, even if the customer of the same group is divided into multiple seats, the order information of the same group can be confirmed visually. I can do it.

  According to the present embodiment, when the receiving means receives the order information requested by the information requesting means, the receiving means has the order information display means for displaying all of the order information. In addition, it becomes possible to confirm the order information for each group.

  The embodiment of the present invention has been described above, but the present invention is not limited to this, and various modifications, substitutions, additions, and the like are possible without departing from the spirit of the present invention.

102 Information terminal 51 Seat designation means,
52 Group information adding means 53 Group information associating means 54 Seat information transmitting means 55 Order information transmitting means 56 Receiving means 57 Information requesting means 58 Information judging means 59 Order information displaying means 60 Order information associating means

Claims (6)

In the order receiving device with seat information and a seat input unit that receives the operation of the operator,
Seat designation means for designating the seat information associated with the operated seat input unit each time the seat input unit is operated;
Group information giving means for giving the same group information for each predetermined group;
Group information associating means for associating the seat information designated by the seat designation means with the group information given by the group information giving means;
Seat information transmission means for transmitting the seat information and the group information associated by the association means to an external device;
An order receiving device comprising: A menu name is attached to each product, and a menu input unit that accepts the operation of the operator;
Order information associating means for associating the order information received by operating the menu input unit with the seat information;
Order information transmitting means for transmitting the seat information and the order information associated by the order information associating means to an external device;
The order receiving apparatus according to claim 1, further comprising: Information request means for transmitting at least the seat information to the external device and requesting a reply of information associated with the seat information;
Receiving means for receiving information requested by the information requesting means from the external device;
Information determining means for determining whether or not the group information is included in the information received by the receiving means;
The order receiving apparatus according to claim 2, further comprising: When the information determining unit determines that the group information is included in the information received by the receiving unit, the information requesting unit is configured to store the order information associated with the group information with respect to an external device. 4. The order receiving apparatus according to claim 3, wherein the order receiving apparatus requests to transmit all. Order information display means for displaying the order information when the receiving means receives the order information requested by the information request means;
The order receiving apparatus according to claim 3, further comprising: A computer that controls the order receiving device with seat information and a seat input unit that receives the operation of the operator,
Seat designation means for designating the seat information associated with the operated seat input unit each time the seat input unit is operated;
Group information giving means for giving the same group information for each predetermined group;
Group information associating means for associating the seat information designated by the seat designation means with the group information given by the group information giving means;
Seat information transmission means for transmitting the seat information and the group information associated by the association means to an external device;
A program characterized by making it function.

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