JP2012027814A - Order entry system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To actuate slip input processing at the right time and automatically in response to a call from a bell device.SOLUTION: A bell device 30A is intended to accept inputting of a call for a waiter or waitress and, when one is inputted, transmits to a handy terminal 20A call information including status information on the call by the bell device 30A and service to customers and identifying information on a table which is equipped with the bell device 30A. The handy terminal 20A receives the call information, notifies of the call according to the call information, determines whether or not the service to the customers in response to the call is late according to the received status information of the call information and, if late, actuates slip input processing to accept inputting of slip information corresponding to the identifying information on the table pertaining to the received call information.

Description

  The present invention relates to an order entry system.

  2. Description of the Related Art Conventionally, in a restaurant such as a restaurant, a customer service staff possesses a handy terminal, uses this handy terminal to input order information related to an order from a customer, and an order entry system that manages the order information with a controller (server). Are known.

  In addition to the handy terminal and the controller, a call bell device installed for each table is provided, and in response to a call from the customer service staff from the call bell device, the controller sends a call message including the table number that has been called to the handy terminal. A system for transmitting and displaying is known (for example, see Patent Document 1).

  In addition, a system is known in which a customer service staff who responds to a call from a call bell device inputs the information of a visitor to a handy terminal and transmits the information to a controller (for example, see Patent Document 2). The controller manages the received customer information as customer history information.

  In addition, a system is known in which a controller transmits and notifies call data to a handy terminal of a customer service staff registered in advance for each table in response to a call from a call bell device (self-order terminal) (for example, (See Patent Document 3).

Japanese Patent No. 4201243 JP 2006-163447 A JP 2004-62710 A

  However, in the conventional order entry system, the customer service staff possessing the handy terminal that has been called multiple times from the doorbell device must manually start the slip input process by operating the handy terminal at the time of customer service. The work burden of operation was great. The slip input process is a process for inputting or updating slip information of customer orders.

  The subject of this invention is starting a slip input process timely and automatically according to the call of a doorbell apparatus.

In order to solve the above-described problem, an order entry system according to claim 1 provides:
An order entry system comprising a handy terminal that inputs order information and a doorbell device that is installed on a table of a store and calls a customer service staff.
The doorbell device is
A doorbell switch unit for receiving an input of a call from the customer service staff;
A call information transmission unit that transmits call information including call bell device status information and reception table status information to the handy terminal when the customer service call is input,
The handy terminal is
A notification unit;
A notification control unit that receives the call information from the doorbell device and causes the notification unit to notify the call in accordance with the call information;
A slip input process for determining whether or not customer service for a call is late according to the status information of the received call information, and accepting input of slip information corresponding to the identification information of the received call information table if it is late An activation control unit that activates

The invention according to claim 2 is the order entry system according to claim 1,
The status information is the number of calls made by unaccompanied customers,
The call information transmission unit, when a call of the customer service staff is input, counts up the number of calls, and transmits the call information including the number of calls and identification information of the installed table to the handy terminal,
The activation control unit determines whether or not the number of calls of the received call information is equal to or greater than a predetermined number of times, and if the number is equal to or greater than the predetermined number of times, the slip input corresponding to the identification information of the received call information table Start the process.

The invention according to claim 3 is the order entry system according to claim 1 or 2,
The activation control unit determines whether there is slip information corresponding to the identification information in the received call information table, and when there is slip information, opens the slip information corresponding to the identification information in the table. A slip input process for accepting an update input is activated, and when there is no slip information, a new slip input process for accepting input of new slip information corresponding to the identification information of the table is started.

The invention according to claim 4 is the order entry system according to any one of claims 1 to 3,
The handy terminal is
An operation unit that accepts input of response information to the call of the received call information;
A response information transmitter for transmitting the input response information to the doorbell device,
The call information transmission unit receives the response information from the handy terminal, determines whether the response information is received when a call is input again by the call bell switch unit, and determines the response information. When receiving, send the call information further including the prompt information to prompt the customer service to the handy terminal,
The notification control unit receives the call information from the call bell device, and causes the notification unit to notify the user of the customer service prompt according to the prompt information of the call information.

The invention according to claim 5 is the order entry system according to any one of claims 1 to 4,
The call information transmitting unit determines whether or not a predetermined time has elapsed since the call was input by the doorbell switch unit, and when the predetermined time has elapsed, the progress information indicating that the predetermined time has elapsed. Further including call information including the handy terminal,
The notification control unit receives the call information from the call bell device, and causes the notification unit to notify that a predetermined time has elapsed since the call was input according to the progress information of the call information.

The invention according to claim 6 is the order entry system according to any one of claims 1 to 5,
The table is divided into a plurality of groups,
The call information transmission unit transmits call information further including identification information of a group of tables installed to the handy terminal when a call is input by the call bell switch unit;
The notification control unit determines whether or not the group identification information of the received call information is the group identification information for which the handy terminal of the own device is in charge. The notification unit is notified.

  According to the present invention, the slip input process can be automatically activated in a timely manner in response to a call from the doorbell device.

It is a block diagram which shows the structure of the order entry system of embodiment of this invention. It is a block diagram which shows the function structure of a handy terminal. It is a block diagram which shows the function structure of a doorbell apparatus. (A) is a figure which shows the group file memorize | stored in a handy terminal. (B) is a figure which shows the message file memorize | stored in a handy terminal. (C) is a figure which shows the person in charge file memorize | stored in a handy terminal. (D) is a figure which shows the response data which a handy terminal transmits. (E) is a figure which shows the call data which a handy terminal receives. (A) is a figure which shows the slip index file which a handy terminal memorize | stores. (B) is a figure which shows the slip description file which a handy terminal memorize | stores. (A) is a figure which shows the doorbell file memorize | stored in a doorbell apparatus. (B) is a figure which shows the group file memorize | stored in a doorbell apparatus. (C) is a figure which shows the message file memorize | stored in a doorbell apparatus. (D) is a figure which shows the timer setting file memorize | stored in a doorbell apparatus. (E) is a figure which shows the table file memorize | stored in a doorbell apparatus. It is a flowchart which shows the handy terminal process performed with a handy terminal. It is a flowchart which shows the call confirmation process of a handy terminal process. It is a flowchart which shows the response input process of a handy terminal process. It is a flowchart which shows the response transmission process of a handy terminal process. It is a flowchart which shows the slip open process of a handy terminal process. It is a flowchart which shows the new slip creation process of a handy terminal process. (A) is a figure showing a slip input screen. (B) is a figure which shows a new slip input screen. It is a flowchart which shows the doorbell apparatus process performed with a doorbell apparatus. It is a flowchart which shows the doorbell process of a doorbell apparatus process. It is a flowchart which shows the timer process of a doorbell apparatus process. It is a flowchart which shows the transmission process of a doorbell apparatus process. It is a flowchart which shows the reception process of a doorbell apparatus process.

  Embodiments according to the present invention will be described below in detail with reference to the accompanying drawings. The present invention is not limited to the illustrated example.

  The apparatus configuration of the present embodiment will be described with reference to FIGS. First, the overall configuration of the order entry system 1 according to the present embodiment will be described with reference to FIG. FIG. 1 shows the configuration of the order entry system 1 of the present embodiment.

  The order entry system 1 is a system installed in a restaurant such as a restaurant. The order entry system 1 receives the order information of item names and quantities of items ordered by the customer (such as dishes and drinks) by a customer service staff such as a waiter, and notifies the cooking staff of the kitchen of the order information. As shown in FIG. 1, the order entry system 1 is installed in a store 2. The store 2 has a kitchen, which is a place where the cooking staff cooks, and a hall, which is a place where customers can eat and serve customers. In the hall, tables 3A, 3B, 3C, 3D for customers to sit are installed.

  The order entry system 1 includes a controller 10, handy terminals 20A and 20B, doorbell devices 30A, 30B, 30C, and 30D, a kitchen terminal 40, and a printer 50. The controller 10 and the printer 50 are connected by wired communication. The handy terminals 20A, 20B and the doorbell devices 30A, 30B, 30C, 30D are connected to the controller 10 via a wireless LAN (Local Area Network). That is, the handy terminals 20A, 20B and the doorbell devices 30A, 30B, 30C, 30D can communicate with each other via the controller 10. Further, the controller 10 and the kitchen terminal 40 are connected for communication by wired LAN and peer-to-peer.

  The controller 10, the kitchen terminal 40, and the printer 50 are installed in the kitchen of the store 2. The handy terminals 20 </ b> A and 20 </ b> B are respectively owned by two customer service staff arranged in the hall of the store 2. Each of the handy terminals 20A and 20B is held by a customer service staff per person. The doorbell devices 30A, 30B, 30C, and 30D are installed on the tables 3A, 3B, 3C, and 3D, respectively. It is assumed that one doorbell device 30A, 30B, 30C, 30D is installed on one table.

  The controller 10 is an information management device in the order entry system 1. The handy terminals 20A and 20B are OES (Order Entry System) terminals through which customer service staff inputs order information. The doorbell devices 30A, 30B, 30C, and 30D are devices for a customer to call a customer service staff.

  In addition, it is assumed that a table in which each customer service staff possessing the handy terminals 20A and 20B is in charge of customer service is set in advance. Also, the doorbell devices corresponding to the tables handled by each customer service staff are divided into groups. That is, each customer service staff takes charge of the doorbell device for each group. For example, when there is a call at the doorbell device 30A, the customer service staff corresponding to the group to which the doorbell device 30A belongs has the handy terminal 20A to serve the customer.

  The customer service staff possessing the handy terminal 20A is in charge of the doorbell devices 30A and 30B of the tables 3A and 3B. Here, the identification numbers of the doorbell devices 30A, 30B, 30C, 30D are 101, 102, 103, 104 in order. The identification number of the group of the doorbell devices 30A and 30B is 001. The customer service staff possessing the handy terminal 20B is in charge of the doorbell devices 30C and 30D of the tables 3C and 3D. The identification number of the group of the doorbell devices 30C and 30D is 002.

  When the customer service staff is called by the customer by pressing the doorbell switch unit 38 of the doorbell devices 30A, 30B, 30C, and 30D, the customer service staff goes to the table where the call is made. Then, the customer service staff inputs that the customer service for the call has been started by long pressing the doorbell switch unit 38 of the doorbell devices 30A, 30B, 30C, and 30D.

  The kitchen terminal 40 is a terminal for inputting the completion of an item (such as a dish). The printer 50 is a printer such as a thermal printer that prints out a slip or the like in accordance with an instruction from the controller 10. For example, there is an order for food in the table 3A, the order information is input to the handy terminal 20A by the customer service staff, and the order information is transmitted from the handy terminal 20A to the controller 10. Then, the controller 10 prints a slip based on the received order information on the printer 50. The cooking staff visually confirms the printed slip and starts cooking the ordered food.

  When cooking is completed, cooking completion information is input to the kitchen terminal 40 by the cooking staff, and cooking completion information is transmitted from the kitchen terminal 40 to the controller 10. Then, the controller 10 transmits the received cooking completion information to the handy terminal 20A. The customer service staff possessing the handy terminal 20A visually confirms the received and displayed finished information and distributes the finished dish to the table 3A.

  Note that the number of handy terminals and the number of doorbell devices in the order entry system 1 are not limited to two and four, respectively, and may be other numbers.

  Next, the internal functional configuration of the handy terminal 20A will be described with reference to FIG. The handy terminal 20B has the same configuration as the handy terminal 20A, and a description thereof will be omitted. FIG. 2 shows a functional configuration of the handy terminal 20A.

  As shown in FIG. 2, the handy terminal 20 </ b> A includes a CPU (Central Processing Unit) 21, an operation unit 22, a RAM (Random Access Memory) 23 as a notification control unit, an activation control unit, and a response information transmission unit, and a notification. Display unit 24 as a unit, read only memory (ROM) 25, notification control unit, wireless communication unit 26 as response information transmission unit, flash memory 27, vibrator 28 as notification unit, LED (Light Emitting Diode) ) 29, a lid opening detection switch unit 29a, and a power supply unit 29b. The CPU 21, operation unit 22, RAM 23, display unit 24, ROM 25, wireless communication unit 26, flash memory 27, vibrator 28, LED 29, and lid opening detection switch unit 29a are connected via a bus 29c.

  The CPU 21 centrally controls each part of the handy terminal 20A. The CPU 21 reads a designated program out of various programs from the ROM 25 and expands it in the RAM 23, and executes various processes in cooperation with the expanded program.

  In accordance with the handy terminal processing program 251, the CPU 21 receives the call data 120 from the called bell device 30A via the wireless communication unit 26, calls the call data according to the call data 120, displays the message on the display unit 24, LED 29 Is lit (flashing), and notification is made by vibration of the vibrator 28. In addition, the CPU 21 determines whether the call counter 124 is 2 or more (whether the customer service is late) according to the call counter 124 of the call data 120, and if it is 2 or more, the call data 120 table is displayed. A slip input process (slip open process, new slip creation process) that accepts input of slip information corresponding to the number 123 is started.

  The operation unit 22 includes a key group including various keys, and outputs operation information input via the keys to the CPU 21. The operation unit 22 includes a clear key and a response key. The clear key accepts an input of a clear (stop) instruction for the process being executed. The response key accepts an input to respond to the call from the doorbell device.

  The RAM 23 is a volatile semiconductor memory and has a work area for storing various data and various programs.

  The display unit 24 is configured by an LCD (Liquid Crystal Display) or the like, and performs various displays according to display information input from the CPU 21. The ROM 25 is a read-only memory that stores various data and various programs. The ROM 25 stores a handy terminal processing program 251.

  The wireless communication unit 26 includes an antenna, a modulation unit, a demodulation unit, a signal processing unit, and the like, and performs wireless communication with the controller 10. The wireless communication unit 26 processes a signal of information to be transmitted by the signal processing unit, modulates the signal by the modulation unit, and transmits the signal from the antenna to the controller 10 as a radio wave. In addition, the wireless communication unit 26 demodulates the reception signal of the radio wave received from the controller 10 by the antenna by the demodulation unit, and performs signal processing by the signal processing unit to obtain reception information.

  The flash memory 27 is a nonvolatile semiconductor memory that stores various data and various programs in a readable and writable manner. The flash memory 27 stores a group file 80, a message file 90, a person-in-charge file 100, a slip index file 130, and a slip detail file 140, which will be described later.

  The vibrator 28 outputs a vibration in accordance with an instruction from the CPU 21. The LED 29 emits light (turns on) and turns off according to an instruction from the CPU 21 and can be blinked.

  The lid opening detection switch unit 29 a detects the opening of the lid of the handy terminal 20 </ b> A and outputs a detection signal to the CPU 21. The power supply unit 29b is a secondary battery such as a lithium battery, and supplies power to each unit of the handy terminal 20A.

  Next, with reference to FIG. 3, a functional configuration inside the doorbell device 30A will be described. The doorbell devices 30B to 30D have the same configuration as the doorbell device 30A, and a description thereof will be omitted. FIG. 3 shows a functional configuration of the doorbell device 30A.

  As shown in FIG. 3, the doorbell device 30A includes a CPU 31 as a call information transmission unit, an operation unit 32, a RAM 33, a display unit 34, a ROM 35, a wireless communication unit 36 as a call information transmission unit, and a flash. A memory 37, a doorbell switch unit 38, and a timer unit 39 are provided. The CPU 31, the operation unit 32, the RAM 33, the display unit 34, the ROM 35, the wireless communication unit 36, the flash memory 37, the doorbell switch unit 38, and the time measuring unit 39 are connected via a bus 39a.

  The CPU 31, RAM 33, display unit 34, ROM 35, wireless communication unit 36, and flash memory 37 have the same configuration as the CPU 21, RAM 23, display unit 24, ROM 25, wireless communication unit 26, and flash memory 27 of the handy terminal 20A, and are different. The part will be mainly described.

  The CPU 31 accepts an input of the customer service staff call by the doorbell switch unit 38 in accordance with the doorbell device processing program 351 stored in the ROM 35. When the CPU 31 receives the input, the CPU 31 counts up the call counter 124 via the wireless communication unit 36. The call data 120 including the call counter 124 and the table number 123 is transmitted to the handy terminal 20A.

  The operation unit 32 includes various setting keys, and outputs setting operation information according to pressing of the various keys to the CPU 31. The setting operation information includes, for example, a doorbell number 51 of a doorbell file 150 to be described later, a group number 162 of the group file 160, a setting value 182 of the timer setting file 180, and a setting value of the table number 192 of the table file 190.

  In the ROM 35, a doorbell device processing program 351 is stored. The wireless communication unit 36 performs wireless communication with the controller 10. The flash memory 37 stores a doorbell file 150, a group file 160, a message file 170, a timer setting file 180, and a table file 190, which will be described later.

  The doorbell switch unit 38 is a switch unit that accepts a pressing input for calling the customer service staff from a customer, and outputs a pressing signal for the switch to the CPU 31. The timer unit 39 has a timer circuit that counts the current date and time, and outputs the current date and time information to the CPU 31.

  Next, information handled by the order entry system 1 will be described with reference to FIGS. First, information handled by the handy terminal 20A will be described with reference to FIG. 4 and FIG. Since the information handled by the handy terminal 20B is the same as the information handled by the handy terminal 20A, the description thereof is omitted.

  FIG. 4A shows a group file 80 stored in the handy terminal 20A. FIG. 4B shows a message file 90 stored in the handy terminal 20A. FIG. 4C shows a person-in-charge file 100 stored in the handy terminal 20A. FIG. 4D shows the response data 110 transmitted by the handy terminal 20A. FIG. 4E shows the call data 120 received by the handy terminal 20A. FIG. 5A shows a slip index file 130 stored in the handy terminal 20A. FIG. 5B shows a slip description file 140 stored in the handy terminal 20A.

  The group file 80 shown in FIG. 4A is a file stored in the flash memory 27 of the handy terminal 20A, and has information on the group of the doorbell devices in the table handled by the customer service staff possessing the handy terminal 20A. The group file 80 has fields of a record number 81 and a group number 82. The record number 81 is the record number of the group file 80. The group number 82 is identification information for identifying the group that the handy terminal 20A is in charge of.

  The message file 90 shown in FIG. 4B is a file stored in the flash memory 27 of the handy terminal 20A, and has message information to be displayed on the handy terminal 20A. The message file 90 has fields of a record number 91 and a message 92. The record number 91 is the record number of the message file 90. The message 92 is message content information.

  The message 92 with the record number 91 being 1 is the first message to the customer service staff in response to the customer's call. The first message is a message with a relatively low urgency for customer service. The message 92 with the record number 91 being 2 is set as a second message for prompting the customer service staff who is not in service to call the customer. The second message is a message with a relatively high degree of urgency for customer service.

  The person-in-charge file 100 shown in FIG. 4C is a file stored in the flash memory 27 of the handy terminal 20A, and has information on the person in charge (customer staff) who owns the handy terminal 20A. The person-in-charge file 100 has fields of a record number 101, a name 102, a display name 103, a setting value 104, and a totalizer 105. The record number 101 is the record number of the person-in-charge file 100. The name 102 is the name of the person in charge. The display name 103 is a name for displaying the doorbell device of the person in charge of the name 102. The setting value 104 is a setting value related to the person in charge of the name 102. The setting value 104 is, for example, setting information indicating that there is an authority to check another person's slip. The totalizer 105 is the total sales amount of items (such as dishes) ordered by the person in charge of the name 102.

  The response data 110 shown in FIG. 4D is data transmitted from the handy terminal 20A to the call bell devices 30A and 30B in charge. The response data 110 includes items of a person-in-charge name 111 and a response flag 112. The person-in-charge name 111 is a name for displaying a person in charge (a customer service staff) possessing the handy terminal 20A. The response flag 112 is flag information indicating that the response to the call of the doorbell devices 30A and 30B. This response is a confirmation response to the call and is distinguished from the actual customer service.

  The call data 120 shown in FIG. 4 (e) is data that the handy terminal 20A receives from the doorbell devices 30A and 30B. The call data 120 includes items of a doorbell number 121, a group number 122, a table number 123, a call counter 124, a reminder flag 125, and a timer flag 126.

  The call bell number 121 is identification information for identifying the call bell device that is the transmission source of the call data 120. The group number 122 is identification information for identifying a group to which the doorbell device having the doorbell number 121 belongs. The table number 123 is identification information for identifying a table in which the doorbell device having the doorbell number 121 is installed. The call counter 124 is a count value that is counted up each time the doorbell device with the doorbell number 121 is called (the doorbell switch unit 38 is pressed). The prompt flag 125 is flag information indicating the prompt of customer service in the case of a non-serving customer even though there is an input to be answered by the call bell device 121 of the bell number 121 and responding from the handy terminal 20A. The timer flag 126 is flag information indicating that a set time has elapsed since the start of calling, and includes the set time. The set time corresponds to a set value 182 of a timer setting file 180 described later.

  The slip index file 130 shown in FIG. 5A is a file stored in the flash memory 27 of the handy terminal 20 </ b> A, and has information on the first record position of each slip in the slip detail file 140. The slip index file 130 has fields of a record number 131, a table number 132, the number of people 133, and a detail head record number 134. The record number 131 is a record number of the slip index file 130 and corresponds to a slip identification number. The table number 132 is identification information for identifying a table corresponding to the slip with the record number 131. The number of people 133 is the number of customers corresponding to the slip with the record number 131. The detail head record number 134 is the top record number 141 of the slip detail file 140 corresponding to the slip with the record number 131.

  The slip detail file 140 shown in FIG. 5B is a file stored in the flash memory 27 of the handy terminal 20A, and has content information of each slip. The slip detail file 140 has fields of record number 141, item 142, number 143, and amount 144. The record number 141 is a record number of the slip detail file 140. The record number 141 of one slip shall be a serial number. Item 142 is the name of the ordered item (such as a dish). The number 143 is the number of items of the item 142. The amount 144 is the unit price of the item 142.

  Next, information handled by the doorbell device 30A will be described with reference to FIG. Since the information handled by the doorbell devices 30B, 30C, and 30D is the same as the information handled by the doorbell device 30A, the description thereof is omitted.

  FIG. 6A shows a doorbell file 150 stored in the doorbell device 30A. FIG. 6B shows a group file 160 stored in the doorbell device 30A. FIG. 6C shows a message file 170 stored in the doorbell device 30A. FIG. 6D shows a timer setting file 180 stored in the doorbell device 30A. FIG. 6E shows a table file 190 stored in the doorbell device 30A.

  A doorbell file 150 shown in FIG. 6A is a file stored in the flash memory 37 of the doorbell device 30A. The doorbell file 150 has fields of a record number 151 and a doorbell number 152. The record number 151 is the record number of the doorbell file 150. The doorbell number 152 is identification information of the doorbell device 30A.

  A group file 160 shown in FIG. 6B is a file stored in the flash memory 37 of the doorbell device 30A. The group file 160 has fields of a record number 161 and a group number 162. The record number 161 is a record number of the group file 160. The group number 162 is identification information for identifying the group to which the doorbell device 30A belongs.

  A message file 170 shown in FIG. 6C is a file stored in the flash memory 37 of the doorbell device 30A. The message file 170 has fields of a record number 171 and a message 172. The record number 171 is a record number of the message file 170. The message 172 is content information of a message displayed on the doorbell device 30A when there is a call and a response is transmitted from the handy terminal 20A.

  The timer setting file 180 shown in FIG. 6D is a file stored in the flash memory 37 of the doorbell device 30A. The timer setting file 180 has fields of a record number 181 and a setting value 182. The record number 181 is a record number of the timer setting file 180. The set value 182 is information on a set value (minute) for a predetermined elapsed time since the call was made.

  A table file 190 shown in FIG. 6 (e) is a file stored in the flash memory 37 of the doorbell device 30A. The table file 190 has fields of a record number 191 and a table number 192. The record number 191 is a record number of the table file 190. The table number 192 is identification information for identifying the table 3A on which the doorbell device 30A is installed.

  Next, the operation of the order entry system 1 will be described with reference to FIGS. First, the operation of the handy terminal 20A will be described with reference to FIGS. Since the operation of the handy terminal 20B is the same as the operation of the handy terminal 20A, the description thereof is omitted. FIG. 7 shows a handy terminal process executed by the handy terminal 20A. FIG. 8 shows a call confirmation process of the handy terminal process. FIG. 9 shows a response input process of the handy terminal process. FIG. 10 shows a response transmission process of the handy terminal process. FIG. 11 shows the slip opening process of the handy terminal process. FIG. 12 shows a new slip creation process of the handy terminal process. FIG. 13A shows a slip input screen 241. FIG. 13B shows a new slip input screen 242.

  The handy terminal process shown in FIG. 7 is a process executed by the handy terminal 20 </ b> A during the business hours of the store 2. In the handy terminal 20 </ b> A, for example, triggered by power-on input, the CPU 21 executes handy terminal processing in cooperation with the handy terminal processing program 251 read from the ROM 25 and appropriately expanded in the RAM 23.

  First, the CPU 21 determines whether or not the call counter 124 received from the doorbell devices 30A to 30D and stored in the RAM 23 has been counted up (step S11). The call counter 124 is counted up each time a call is made (the doorbell switch unit 38 is pressed). When the call counter 124 is incremented (step S11; YES), the CPU 21 executes a call confirmation process (step S12). The call confirmation process in step S12 will be described later in detail.

  And CPU21 performs a response input process (step S14). The response input process in step S14 will be described in detail later.

  When the call counter 124 is not counted up (step S11; NO), the CPU 21 determines whether or not a transmission flag stored in the RAM 23 is turned on in response to step S143 described later (step S15). . When the transmission flag is turned on (step S15; YES), the CPU 21 executes a response transmission process (step S16). The response transmission process in step S16 will be described later in detail.

  After execution of step S16 or when the transmission flag is not turned on (step S15; NO), the CPU 21 determines whether or not the slip call flag stored in the RAM 23 is turned on in response to step S148 described later. It discriminate | determines (step S17). When the slip call flag is turned on (step S17; YES), the CPU 21 executes a slip open process (step S18). The slip opening process in step S18 will be described later in detail.

  After execution of step S18, or when the slip call flag is not turned on (step S17; NO), the CPU 21 determines whether or not the slip creation flag stored in the RAM 23 is turned on corresponding to step S149 described later. Is discriminated (step S19). When the slip creation flag is turned on (step S19; YES), the CPU 21 executes a new slip creation process (step S20). The new slip creation process in step S20 will be described in detail later.

  After execution of step S20, or when the slip creation flag is not turned on (step S19; NO), the CPU 21 executes other processing (step S21), and proceeds to step S11. The other processes in step S21 are, for example, an operation input reception process via the operation unit 22, a setting process corresponding to the setting information input, and an information reception process from the controller 10 via the wireless communication unit 26. As information reception processing, the CPU 21 receives the call data 120 from the call bell devices 30A and 30B via the wireless communication unit 26 and stores the call data 120 in the RAM 23.

  With reference to FIG. 8, the call confirmation process of step S12 in FIG. 7 will be described. First, the CPU 21 determines whether or not the group number 122 of the call data 120 stored in the RAM 23 is a responsible group (step S121). If it is not the assigned group (step S121; NO), the call confirmation process is terminated. If it is a responsible group (step S121; YES), the CPU 21 determines whether or not another customer's order information from the customer service staff is being entered via the operation unit 22 (step S122). If the order information is being registered (step S122; YES), the call confirmation process is terminated.

  When the order information is not being registered (step S122; NO), the CPU 21 determines whether or not the setting information (group file 80 and the like) is being input from the customer service staff via the operation unit 22 (step S122). S123). If the setting information is being set (step S123; YES), the call confirmation process is terminated.

  When the setting information is not being set (step S123; NO), the CPU 21 determines whether or not the timer flag 126 of the call data 120 stored in the RAM 23 is turned on (step S124). When the call data 120 is not received, the call data 120 is not stored in the RAM 23.

  When the timer flag 126 is turned on (step S124; YES), the CPU 21 turns on (vibrates) the vibrator 28 (step S125). Then, the CPU 21 reads and sets the table number 123 of the call data 120 stored in the RAM 23 (step S126).

  Then, the CPU 21 reads the time lapse message 92 of the message file 90 stored in the flash memory 27 and combines it with the table number set in step S126 and the set time included in the timer flag 126. Is generated and displayed on the display unit 24 (step S127). For example, when a message 92 having a record number 91 of 3 and 4 is read out and the table number = 1 is put in the variable x and the set time = 5 (minutes) is put in the variable y, “5 from calling the table number 1 A message for elapse of time “minute has passed” is displayed on the display unit 24.

  And CPU21 discriminate | determines whether the cover was open | released according to the output signal of the cover open detection switch part 29a (step S128). When the lid is not opened (step S128; NO), the process proceeds to step S124. When the lid is opened (step S128; YES), the CPU 21 turns off the vibrator 28 (stops vibration) (step S129). And CPU21 resets the display of the message for time passage of the display part 24 (step S130).

  Then, the CPU 21 determines whether or not the prompt flag 125 of the call data 120 stored in the RAM 23 is turned on (step S131). When the timer flag 126 is not turned on (step S124; NO), the process proceeds to step S131.

  When the prompt flag 125 is not turned on (step S131; NO), the CPU 21 reads the message 92 of the first message (record number 91 is 1) stored in the flash memory 27 and displays the message 92. 24 (step S132). Then, the CPU 21 turns on the LED 29 (step S133) and ends the call confirmation process.

  When the prompt flag 125 is turned on (step S131; YES), the CPU 21 reads the message 92 of the second message (record number 91 is 2) stored in the flash memory 27 and displays the message 92. 24 (step S134). And CPU21 blinks LED29 (step S135). Then, the CPU 21 turns on the vibrator 28 (step S136) and ends the call confirmation process.

  With reference to FIG. 9, the response input process of step S14 in FIG. 7 will be described. First, the CPU 21 determines whether or not the customer service staff has pressed down the clear key of the operation unit 22 (step S141). If the clear key has not been pressed (step S141; NO), the CPU 21 determines whether or not the response key of the operation unit 22 has been pressed by the customer service staff (step S142). If the response key has not been pressed (step S142; NO), the process proceeds to step S141.

  If the response key is pressed (step S142; YES), the CPU 21 turns on the transmission flag, stores it in the RAM 23, and sets it (step S143). Then, the CPU 21 reads the display name 103 of the customer service staff in use of the person-in-charge file 100 stored in the flash memory 27 as the person-in-charge name, stores it in the RAM 23, and sets it (step S144). Then, the CPU 21 turns on the response flag, stores it in the RAM 23, and sets it (step S145).

  Then, the CPU 21 determines whether or not the call counter stored in the RAM 23 is 2 or more (step S146). In step S146, it is determined whether or not the response to the call is slow. When the call counter is 1, it is estimated that the number of calls is one and the customer has not waited long, and it is determined that the response to the call is not slow. If the call counter is 2 or more, it is estimated that the number of calls is 2 or more and the customer has been waiting for a long time, and it is determined that the response to the call is slow. It should be noted that 2 of the call counter serving as a determination criterion may be another value of 3 or more.

  If the call counter is less than 2 (step S146; NO), the response input process is terminated. When the call counter is 2 or more (step S146; YES), the CPU 21 refers to the slip index file 130 stored in the flash memory 27 and refers to the table number 132 (of the table number 132 corresponding to the call data 120 stored in the RAM 23). It is determined whether there is a slip) (step S147).

  If there is a corresponding table number 132 (step S147; YES), the CPU 21 turns on the slip call flag and sets it in the RAM 23 (step S148), and ends the response input process. If there is no corresponding table number 132 (step S147; NO), the CPU 21 turns on the slip creation flag and sets it in the RAM 23 (step S149), and ends the response input process.

  When the clear key is pressed (step S141; YES), the CPU 21 determines whether or not the response flag of the RAM 23 is turned on (step S150). When the response flag is turned on (step S150; YES), the process proceeds to step S42. When the response flag is not turned on (step S150; NO), the CPU 21 turns off the LED 29 (step S151), and ends the response input process.

  With reference to FIG. 10, the response transmission process of step S16 in FIG. 7 will be described. First, the CPU 21 determines whether or not order information is being transmitted or received with the controller 10 via the wireless communication unit 26 (step S161). If the order information is being transmitted / received (step S161; YES), the response transmission process is terminated. When the order information is not being transmitted / received (step S161; NO), the CPU 21 determines whether the controller 10 and various setting information are being transmitted or received via the wireless communication unit 26 (step S162). . If the setting information is being transmitted / received (step S162; YES), the response transmission process is terminated.

  When the setting information is not being transmitted / received (step S162; NO), the CPU 21 reads the person-in-charge name stored in the RAM 23 corresponding to steps S144 and S145, sets the person-in-charge name 111, and turns on the response flag 112. The created response data 110 is generated, and the created response data 110 is transmitted to the doorbell device having the doorbell number 121 of the call data 120 via the wireless communication unit 26 (step S163).

  Then, the CPU 21 turns off (turns off) the LED 29 (step S164). Then, the CPU 21 turns off the vibrator 28 (step S165). Then, the CPU 21 turns off various flags stored in the RAM 23 (step S166), and ends the response transmission process.

  With reference to FIG. 11, the slip opening process in step S18 in FIG. 7 will be described. First, the CPU 21 stores and sets a table number corresponding to the doorbell number 121 of the call data 120 stored in the RAM 23 in the RAM 23 (step S181).

  Then, the CPU 21 refers to the slip index file 130 stored in the flash memory 27 and detects the record of the table number 132 corresponding to the table number set in step S181 (step S182). Then, the CPU 21 reads the record of the slip detail file 140 using the detail head record number 134 of the record detected in step S182, creates a slip input screen using the read record, and displays it on the display unit 24 ( Step S183), the slip opening process is terminated.

  The slip input screen displayed in step S183 is, for example, the slip input screen 241 shown in FIG. Order information (item name, number) of change (addition, cancellation, change) is input from the customer service staff via the operation unit 22 by the slip input screen 241, and the slip index file is input using the input order information. 130 and the slip description file 140 are updated. The input information is transmitted from the handy terminal 20 </ b> A to the controller 10 via the wireless communication unit 26.

  With reference to FIG. 12, the new slip creation process in step S20 in FIG. 7 will be described. First, the CPU 21 refers to the slip index file 130 stored in the flash memory 27 and detects an empty record (step S201). Then, the CPU 21 sets a table number corresponding to the doorbell number 121 of the call data 120 stored in the RAM 23 in the empty record detected in step S201, creates a new slip input screen for this record, and displays the display unit 24. (Step S202), and the new slip creation process is terminated.

  The new slip input screen displayed in step S202 is, for example, a new slip input screen 242 shown in FIG. On the new slip input screen 242, the table number of the table where the customer is seated, the number of customers, and new order information (item name, number) are input from the customer service staff via the operation unit 22, and the entered order is entered. The slip index file 130 and the slip detail file 140 are updated using the information. The input information is transmitted from the handy terminal 20 </ b> A to the controller 10 via the wireless communication unit 26.

  Next, the operation of the doorbell device 30A will be described with reference to FIGS. Since the operation of the doorbell devices 30B to 30D is the same as the operation of the doorbell device 30A, description thereof is omitted.

  FIG. 14 shows a doorbell device process executed by the doorbell device 30A. FIG. 15 shows the doorbell processing of the doorbell device processing. FIG. 16 shows timer processing of the doorbell device processing. FIG. 17 shows a transmission process of the doorbell device process. FIG. 18 shows the reception process of the doorbell device process.

  The doorbell device process shown in FIG. 14 is a process executed by the doorbell device 30A during the business hours of the store 2, similarly to the handy terminal process. In the doorbell device 30A, the CPU 31 executes doorbell device processing in cooperation with the doorbell device processing program 351 read from the ROM 35 and appropriately expanded in the RAM 33.

  First, the CPU 31 determines whether or not the doorbell switch unit 38 has been pressed down by a customer or customer service staff (step S31). When the doorbell switch unit 38 is pressed (step S31; YES), the CPU 31 executes a doorbell process (step S32). The doorbell process will be described later in detail.

  After execution of step S32 or when the doorbell switch unit 38 is not pressed (step S31; NO), the CPU 31 determines whether or not a timer started by pressing the doorbell switch unit 38 is turned on (step S33). . When the timer is turned on (step S33; YES), the CPU 31 executes a timer process (step S32). The timer process will be described later in detail.

  After execution of step S34 or when the timer is not turned on (step S33; NO), the CPU 31 determines whether or not the call counter of the RAM 33 has been counted up (step S35). When the call counter is counted up (step S35; YES), the CPU 31 executes transmission processing (step S36). The transmission process will be described later in detail.

  After execution of step S36 or when the call counter is not counted up (step S35; NO), the CPU 31 receives the response data 110 via the wireless communication unit 36 corresponding to step S163 of the handy terminal process. It is determined whether or not it has been done (step S37). When the response data 110 is received (step S37; YES), the CPU 31 executes a reception process (step S38). The reception process will be described later in detail.

  After execution of step S38 or when the response data 110 has not been received (step S37; NO), the CPU 31 executes other processing (step S39) and proceeds to step S31. The other process of step S39 is a setting process according to various setting information inputs via the operation unit 32, for example.

  With reference to FIG. 15, the doorbell process in step S32 in FIG. 14 will be described. First, the CPU 31 determines whether or not the doorbell switch unit 38 has been pressed for a predetermined time or longer in step S31 using the current date and time information of the time measuring unit 39 (step S321). When the doorbell switch unit 38 is pressed for a long time by the customer service staff, an input to the effect that the customer service has started is provided. When the doorbell switch unit 38 is pressed by a customer for a period shorter than a predetermined time, an input for calling is made.

  When the doorbell switch unit 38 is not pressed for a long time (step S321; NO), the doorbell switch unit 38 is pressed for a short time, and the CPU 31 increments the call counter stored in the RAM 23 by +1 (step S322). Then, the CPU 31 determines whether or not the timer from the start of calling is turned on (step S323). If the timer is on (step S323; YES), the doorbell process is terminated. When the timer is not turned on (step S323; NO), the CPU 31 sets (starts) a timer from the start of calling using the current date and time information from the time measuring unit 39 (step S324), and ends the call bell process. .

  When the doorbell switch unit 38 is pressed for a long time (step S321; YES), the CPU 31 resets each counter stored in the RAM 33 (step S325). Then, the CPU 31 turns off each flag stored in the RAM 33 (step S326). Then, the CPU 31 resets the timer from the start of calling (step S327). And CPU31 turns off the display of the display part 34 (step S328), and complete | finishes a doorbell process.

  Referring to FIG. 16, the timer process in step S34 in FIG. 14 will be described. First, the CPU 31 refers to the timer setting file 180 stored in the flash memory 37, and determines whether or not the timer value from the start of calling is equal to or greater than the set value 182 (step S341). If the timer value is less than the set value 182 (step S341; NO), the timer process is terminated. When the timer value is equal to or greater than the set value 182 (step S341; YES), the CPU 31 turns on the timer flag and stores it in the RAM 33 (step S342), and ends the timer process.

  With reference to FIG. 17, the transmission process of step S36 in FIG. 14 will be described. First, the CPU 31 determines whether or not a response flag stored in the RAM 33 is turned on corresponding to S381 described later (step S361). When the response flag is turned on (step S361; YES), the CPU 31 turns on the prompt flag and stores it in the RAM 33 (step S362).

  After execution of step S362 or when the response flag is not turned on (step S361; NO), the CPU 31 reads the doorbell file 150 from the flash memory 37, stores the doorbell number 152 in the RAM 33, and sets it for the call data 120. (Step S363). Then, the CPU 31 reads the table file 190 from the flash memory 37, stores the table number 192 in the RAM 33, and sets it for the call data 120 (step S364). Then, the CPU 31 reads out the call counter stored in the RAM 33 and sets it for the call data 120 (step S365).

  Then, the CPU 31 determines whether or not the timer flag stored in the RAM 33 is turned on corresponding to step S342 of the timer process (step S366). When the timer flag is turned on (step S366; YES), the timer flag is set for the call data 120 (step S367).

  After execution of step S367, or when the timer flag is not turned on (step S366; NO), the CPU 31 determines whether or not the prompt flag stored in the RAM 33 is turned on corresponding to step S362 (step S362). Step S368). When the prompt flag is turned on (step S368; YES), the prompt flag is set for the call data 120 (step S369).

  After execution of step S369, or when the reminder flag is not turned on (step S368; NO), the CPU 31 corresponds to step S21 of the handy terminal process, and the group number 162 of the group file 160 stored in the flash memory 37 is stored. Is created using the group number 162, set bell number, table number, call counter, timer flag, and reminder flag, and transmitted to the handy terminal 20A via the wireless communication unit 36 (step S370). ). Specifically, the group number 162, the set bell number set in steps S363, S364, S365, S367, and S369, the table number, the call counter, the timer flag, and the reminder flag are in order of the group number 122 and the call bell number. The call data 120 includes 121, a table number 123, a call counter 124, a timer flag 126, and a reminder flag 125.

  Then, the CPU 31 resets the call counter stored in the RAM 33 (step S371). Then, the CPU 31 clears (turns off) the prompt flag stored in the RAM 33 (step S372), and ends the transmission process.

  With reference to FIG. 18, the reception process of step S38 in FIG. 14 will be described. First, the CPU 31 turns on the response flag and stores it in the RAM 33 corresponding to the response flag 112 of the response data 110 received in step S37 of FIG. 14 (step S381). Then, the CPU 31 reads the message 172 of the message file 170 from the flash memory 37 and displays it on the display unit 34 (step S382). Then, the CPU 31 displays the person-in-charge name 111 of the response data 110 received in step S37 on the display unit 34 as the person-in-charge who responds (step S383), and ends the reception process.

  As described above, according to the present embodiment, in the order entry system 1, the call bell device 30 </ b> A counts up the call counter 124 when the customer service staff call input is input by pressing the call bell switch unit 38. The call data 120 including the counter 124 and the table number 123 is transmitted to the handy terminal 20A. The handy terminal 20A receives the call data 120 from the call bell device 30A, informs the call by displaying a message on the display unit 24 and lighting the LED 29, and determines whether the call counter 124 is 2 or more (whether service is slow). If it is determined that the number is 2 or more, a slip input process for receiving input of slip information corresponding to the table number 123 of the call data 120 is started. For this reason, when the number of calls is two times or more and the customer service is slow, the slip input process can be automatically started in a timely manner, the work load of the customer service staff possessing the handy terminal 20A can be reduced, and the slip input process can be executed quickly. it can.

  In addition, the handy terminal 20A determines whether there is a record in the slip index file 130 corresponding to the table number 123 of the received call data 120, and if there is this record, the slip detail file corresponding to the table number. New slip that accepts input of slip information in a new slip detail file 140 corresponding to the table number when there is no record in the slip index file 130 when a slip open process for receiving slip information update input is started by opening 140 Start the creation process. Therefore, the slip open process and the new slip creation process can be switched appropriately and activated according to the presence / absence of a record in the slip detail file 140 corresponding to the table number of the call.

  Further, the handy terminal 20A accepts input of response information (response flag 112) for the received call data 120 by pressing the response key of the operation unit 22, and transmits response data 110 including the response flag 112 to the call bell device 30A. The call bell device 30A determines whether the response flag 112 is received from the handy terminal 20A (the response flag 112 is on) or not when the call is input to the call bell switch unit 38 again. If this is the case, the call data 120 further including the prompt flag 125 for prompting the customer service is transmitted to the handy terminal 20A. In response to the prompt flag 125 of the received call data 120, the handy terminal 20 </ b> A notifies the prompt of customer service by displaying a message on the display unit 24, blinking the LED 29, and vibrating the vibrator 28. For this reason, the customer service staff can surely know that the call has been made again and the customer service has been prompted despite the response input, and the customer service can be performed appropriately and promptly.

  Also, the doorbell device 30A determines whether or not the set value 182 has elapsed since the first call was input, and when the set value 182 has elapsed, the timer flag 126 indicating that the set value 182 has elapsed is set. Furthermore, the call data 120 including it is transmitted to the handy terminal 20A. The handy terminal 20 </ b> A displays a message on the display unit 24 indicating that the set value 182 has elapsed, according to the timer flag 126 of the received call data 120. For this reason, the customer service staff can surely know the elapsed time (set value 182) since the call was input, and can perform customer service appropriately and promptly.

  Further, when a call is input, the call bell device 30A transmits call data 120 further including the group number 122 of the own device to the handy terminal 20A. The handy terminal 20A determines whether or not the group number 122 of the received call data 120 is the group number 82 for which the own device is in charge, and if the handy terminal 20A is the group number for which the own device is in charge, notifies the call. For this reason, each handy terminal can easily handle the doorbell device for each group.

  The description in the above embodiment is an example of an order entry system according to the present invention, and the present invention is not limited to this.

  In the above embodiment, depending on the presence or absence of the reminder flag 125 of the call data 120, the notification on the handy terminal (message display on the display unit 24, vibration of the vibrator 28, lighting (flashing) of the LED 29) is different. It is not limited to this. For example, the notification contents may be made different according to the number of times of the call counter 124.

  Moreover, in the said embodiment, although alerting | reporting in calling was made into the message display of the display part 24, lighting (flashing) of LED29, and the vibration of the vibrator 28, it is not limited to this. Other types of notification such as notification sound and voice message output may be used.

  In addition, it goes without saying that the detailed configuration and detailed operation of each component of the order entry system in the above embodiment can be appropriately changed without departing from the spirit of the present invention.

1 Order entry system 2 Store 3A, 3B, 3C, 3D Table 10 Controller 20A, 20B Handy terminal 21 CPU
22 Operation unit 23 RAM
24 display unit 25 ROM
26 Wireless communication unit 27 Flash memory 28 Vibrator 29 LED
29a Lid opening detection switch part 29b Power supply part 29c Bus 30A, 30B, 30C, 30D Doorbell device 31 CPU
32 Operation unit 33 RAM
34 Display 35 ROM
36 wireless communication unit 37 flash memory 38 doorbell switch unit 39 timing unit 39a bus 40 kitchen terminal 50 printer

Claims (6)

An order entry system comprising a handy terminal that inputs order information and a doorbell device that is installed on a table of a store and calls a customer service staff.
The doorbell device is
A doorbell switch unit for receiving an input of a call from the customer service staff;
A call information transmission unit that transmits call information including call bell device status information and reception table status information to the handy terminal when the customer service call is input,
The handy terminal is
A notification unit;
A notification control unit that receives the call information from the doorbell device and causes the notification unit to notify the call in accordance with the call information;
A slip input process for determining whether or not customer service for a call is late according to the status information of the received call information, and accepting input of slip information corresponding to the identification information of the received call information table if it is late An order entry system comprising: an activation control unit that activates The status information is the number of calls made by unaccompanied customers,
The call information transmission unit, when a call of the customer service staff is input, counts up the number of calls, and transmits the call information including the number of calls and identification information of the installed table to the handy terminal,
The activation control unit determines whether or not the number of calls of the received call information is equal to or greater than a predetermined number of times, and if the number is equal to or greater than the predetermined number of times, the slip input corresponding to the identification information of the received call information table The order entry system according to claim 1, wherein the process is started.   The activation control unit determines whether there is slip information corresponding to the identification information in the received call information table, and when there is slip information, opens the slip information corresponding to the identification information in the table. The order according to claim 1 or 2, wherein a slip input process for accepting an update input is started, and if there is no slip information, a new slip input process for receiving an input of new slip information corresponding to the identification information of the table is started. Entry system. The handy terminal is
An operation unit that accepts input of response information to the call of the received call information;
A response information transmitter for transmitting the input response information to the doorbell device,
The call information transmission unit receives the response information from the handy terminal, determines whether the response information is received when a call is input again by the call bell switch unit, and determines the response information. When receiving, send the call information further including the prompt information to prompt the customer service to the handy terminal,
The said alerting | reporting control part receives the said call information from the said call bell apparatus, and makes the said alerting | reporting part alert | report the prompt of customer service according to the prompt information of the said call information. Order entry system. The call information transmitting unit determines whether or not a predetermined time has elapsed since the call was input by the doorbell switch unit, and when the predetermined time has elapsed, the progress information indicating that the predetermined time has elapsed. Further including call information including the handy terminal,
The notification control unit receives the call information from the call bell device, and causes the notification unit to notify that a predetermined time has elapsed since the call was input according to progress information of the call information. 5. The order entry system according to any one of items 1 to 4. The table is divided into a plurality of groups,
The call information transmission unit transmits call information further including identification information of a group of tables installed to the handy terminal when a call is input by the call bell switch unit;
The notification control unit determines whether or not the group identification information of the received call information is the group identification information for which the handy terminal of the own device is in charge. The order entry system according to any one of claims 1 to 5, wherein the notification unit is notified.

Images