JP2011508321A5 - - Google Patents

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Publication number
JP2011508321A5
JP2011508321A5 JP2010539897A JP2010539897A JP2011508321A5 JP 2011508321 A5 JP2011508321 A5 JP 2011508321A5 JP 2010539897 A JP2010539897 A JP 2010539897A JP 2010539897 A JP2010539897 A JP 2010539897A JP 2011508321 A5 JP2011508321 A5 JP 2011508321A5
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JP
Japan
Prior art keywords
user
image
electronic component
configuration
component
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Application number
JP2010539897A
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English (en)
Japanese (ja)
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JP2011508321A (ja
JP5264931B2 (ja
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Publication date
Priority claimed from US11/963,694 external-priority patent/US8151193B2/en
Application filed filed Critical
Publication of JP2011508321A publication Critical patent/JP2011508321A/ja
Publication of JP2011508321A5 publication Critical patent/JP2011508321A5/ja
Application granted granted Critical
Publication of JP5264931B2 publication Critical patent/JP5264931B2/ja
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

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JP2010539897A 2007-12-21 2008-12-19 遠隔支援のための画像ベースの案内の提供 Expired - Fee Related JP5264931B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11/963,694 2007-12-21
US11/963,694 US8151193B2 (en) 2007-12-21 2007-12-21 Providing image-based guidance for remote assistance
PCT/US2008/087780 WO2009082707A1 (en) 2007-12-21 2008-12-19 Providing image-based guidance for remote assistance

Publications (3)

Publication Number Publication Date
JP2011508321A JP2011508321A (ja) 2011-03-10
JP2011508321A5 true JP2011508321A5 (https=) 2012-12-20
JP5264931B2 JP5264931B2 (ja) 2013-08-14

Family

ID=40790147

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2010539897A Expired - Fee Related JP5264931B2 (ja) 2007-12-21 2008-12-19 遠隔支援のための画像ベースの案内の提供

Country Status (5)

Country Link
US (1) US8151193B2 (https=)
EP (1) EP2238543B1 (https=)
JP (1) JP5264931B2 (https=)
CN (1) CN101918938B (https=)
WO (1) WO2009082707A1 (https=)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
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US8619111B2 (en) * 2009-03-20 2013-12-31 Georgia Tech Research Corporation Methods and apparatuses for using a mobile device to provide remote assistance
US10387175B2 (en) * 2009-10-23 2019-08-20 Autodesk, Inc. Method and system for providing software application end-users with contextual access to text and video instructional information
CN103748541B (zh) * 2011-06-07 2016-10-12 松下电器（美国）知识产权公司 被支援装置、支援装置、设备间向导系统、记录介质、以及集成电路
WO2013095218A1 (en) * 2011-12-20 2013-06-27 Telefonaktiebolaget L M Ericsson (Publ) Methods, nodes, computer programs and computer program products for activating remote access
JP5620434B2 (ja) * 2012-05-02 2014-11-05 株式会社オプティム オペレータシステム、オペレータサーバ、リモートサポート方法、オペレータサーバ用プログラム、サポート対象電化製品、及び、サポート作業画面表示装置
US9436428B2 (en) 2012-11-08 2016-09-06 Ebay Inc. Methods, apparatus, and system for mobile piggybacking
US9258521B2 (en) 2013-05-06 2016-02-09 Globalfoundries Inc. Real-time advisor system with projected augmentable annotations
US9639512B1 (en) * 2014-11-20 2017-05-02 Nicholas M. Carter Apparatus and method for sharing regional annotations of an image
FR3071640B1 (fr) * 2017-09-28 2019-11-08 Airbus Operations (S.A.S.) Procede de restitution d'une representation graphique d'une information de cablage d'un composant electronique et dispositif associe
CN108632273A (zh) * 2018-05-07 2018-10-09 全感（苏州）智能技术有限公司 一种远程作业指导系统
US11093570B2 (en) * 2018-09-13 2021-08-17 Citrix Systems, Inc. Systems and methods for presenting additional content for a network application accessed via an embedded browser of a client application

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US5649104A (en) * 1993-03-19 1997-07-15 Ncr Corporation System for allowing user of any computer to draw image over that generated by the host computer and replicating the drawn image to other computers
WO1994029786A1 (en) * 1993-06-11 1994-12-22 Software Publishing Corporation System and methods for automatically displaying graphical help images on a computer
US6658466B1 (en) * 1996-10-16 2003-12-02 Ncr Corporation Method and apparatus for integrating remote human interactive assistance function into software systems
US6144991A (en) * 1998-02-19 2000-11-07 Telcordia Technologies, Inc. System and method for managing interactions between users in a browser-based telecommunications network
US20020087949A1 (en) 2000-03-03 2002-07-04 Valery Golender System and method for software diagnostics using a combination of visual and dynamic tracing
US20030001875A1 (en) 2001-06-29 2003-01-02 Black Jason E. Context-sensitive help for a Web-based user interface
US6973482B2 (en) * 2001-10-01 2005-12-06 Microsoft Corporation Remote assistance
JP2004240498A (ja) * 2003-02-03 2004-08-26 Phoenix Technologies Kk 電子機器のリモートサポートシステム
US20040260704A1 (en) * 2003-06-23 2004-12-23 Moore Keith E. User-requested remote assistance for printing devices
US7398470B2 (en) * 2003-08-22 2008-07-08 Vistaprint Technologies Limited System and method for remote assistance
US7284155B2 (en) * 2004-03-29 2007-10-16 Hewlett-Packard Development Company, L.P. Remote software support agent system with electronic documents for troubleshooting
US7346846B2 (en) 2004-05-28 2008-03-18 Microsoft Corporation Strategies for providing just-in-time user assistance
JP2006139452A (ja) * 2004-11-11 2006-06-01 Noritsu Koki Co Ltd ネットワークトレーニングシステム
JP4553362B2 (ja) * 2005-01-31 2010-09-29 キヤノン株式会社 システム、画像処理装置、情報処理方法
JP2006245689A (ja) * 2005-02-28 2006-09-14 Nippon Telegr & Teleph Corp <Ntt> 情報提示装置、情報提示方法及びプログラム
JP4738870B2 (ja) * 2005-04-08 2011-08-03 キヤノン株式会社 情報処理方法、情報処理装置および遠隔複合現実感共有装置
US20070038945A1 (en) * 2005-08-10 2007-02-15 Miller Jacob J System and method allowing one computer system user to guide another computer system user through a remote environment
JP4770493B2 (ja) * 2006-02-02 2011-09-14 富士ゼロックス株式会社 遠隔指示システム及び遠隔指示方法
JP5200341B2 (ja) * 2006-06-28 2013-06-05 富士ゼロックス株式会社 遠隔指示システム及び遠隔指示方法
CN101083751B (zh) * 2007-06-22 2010-09-15 腾讯科技（深圳）有限公司 一种视频教学方法及装置

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