JP2011242902A - Individual shop point common card system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform addition and subtraction of a point system, and customer management corresponding to conditions designed for respective shops and chain stores in the plurality of shops by utilizing one individual shop point common card owned by a user.SOLUTION: In the individual shop point common card system, a reader-writer of the individual shop point common card and a customer individual information management system are installed in an implemented shop, the individual shop point common card in which individual information is recorded and which can be used in other implemented shops as well is issued to a user registered as a member for the first time, and the points are managed by the customer individual information management system linked with the reader-writer when the present shop is utilized. Also, when the user who owns the individual shop point common card already registered and issued in another shop wants to be an individual shop member of the present shop, customer individual information is read from the common card, individual shop information is written to the common card, and the points are managed when the present shop is utilized.

Description

  The present invention relates to a single store that can add and use points set for each store or chain store in a plurality of stores that have introduced a single store point common card system with a single point card possessed by the user. It relates to the point common card system.

  Conventionally, point cards are issued to users for each store or chain store for the purpose of acquiring repeat customers of stores or chain stores, points are added when purchasing products or using services, and privileges are granted according to accumulated points Point card systems are widely used.

  As this point card system, a method of using a rewritable PET card, a magnetic card, and various IC cards is widely used, as well as a method of stamping using a paper medium.

JP 2009-140015 A

  According to the above technology, since the point cards that can be used differ depending on the store and chain store, when a user carries multiple point cards, the point card is bulky and the point card required for use must be found. Is difficult. For this reason, it is often the case that the original purpose of issuing a point card cannot be achieved, such as being kept at home or being discarded without being carried by the user.

In addition, at the store side, it is troublesome to stamp stamping with a paper point card, and customer personal information management is not digitized. Further, the rewrite-type PET card, magnetic card, and IC card unique to the store have high initial introduction costs and card issuance costs, and cannot be profitable unless there is a demand and effect of a certain scale or more including the method of Patent Document 1. On the other hand, there is a movement to introduce a general card in a shopping street, etc., or to share the point itself in cooperation with a major point system that is already popular. In this case, the point system itself may be designed independently. It is difficult and the customer's containment effect is limited.

  In order to solve the above problems, the present invention uses a single point store common card possessed by a user, and adds and subtracts points for each store and chain store in a plurality of stores, and customer management. The purpose is to do.

  The present invention sets up a reader / writer for a single store point common card and a customer personal information management system in the introduction store, and stores the personal information that can be used in other introduction stores for the user who registered as the first member. Provided is an individual store point common card system characterized by issuing a card and performing point management at the time of own store use by a customer personal information management system linked with a reader / writer.

  In addition, the present invention provides a common card by a customer personal information management system linked to a reader / writer when a user who owns a registered and issued individual store point common card at another store desires to become a member of the store. The personal store point common card system is characterized in that the personal store information is read from the personal store and the personal store information is written in the common card to manage points when using the own store.

  Furthermore, the present invention needs to record detailed point information on the common card itself by managing the customer's personal information, the use history of the own store, and point information by the customer personal information management system installed in the introduction store. In addition to the disappearance, we provide a point card common card system that allows customers to build a centralized membership system by sharing customer personal information management systems through communication, etc. between stores that operate in chains and affiliated stores To do.

  The present invention simplifies the membership registration procedure for the second and subsequent stores when a user becomes an individual store member of a store with a plurality of individual store point common card systems. Since the card can be used and detailed point information is managed by the store, even if the common card is lost, stolen, or damaged, the common card is reissued without causing the existing points to expire. Available. In addition, in order to centrally manage store information of individual store members with a single card, it is used as a user's favorite store list, as well as checking the usage frequency and amount for each store and service. It is also possible to receive a special service.

In addition, the present invention does not require a large-scale server for connecting the introduced stores, and it is relatively inexpensive to digitize customer personal information management simply by installing a common card reader / writer and customer personal information management system in each store. With the increase in the number of cardholders who share common points at other stores, the procedure for registering individual store members can be simplified and the card issuing costs can be reduced. In addition, because it is possible to design and operate a point system unique to the store, it is possible to develop a flexible individual store member service such as campaign announcements, coupon issuance, and change of point magnification, etc. it can.

Furthermore, the present invention has a composition in which the convenience of the user and the introduction store increases synergistically as the number of introduction stores increases, and it is advantageous in terms of business development for card system operators who develop individual store point common card systems as products. In addition, if it can contribute to the reduction of the total number of card issuances, it can be said that it is a meaningful initiative that leads to global environmental conservation.

FIG. 1 is a conceptual diagram of the entire individual store point common card system. FIG. 2 is a hardware configuration diagram of the system. FIG. 3 is an explanatory diagram showing a processing flow of the point common card. FIG. 4 is an explanatory diagram showing a data structure.

  As shown in FIG. 1, the individual store point common card system is provided as an industrial product from the individual store point common card system operator to the introduction store, and the system operator sells the system and the card to the introduction store. 11 is performed. Registered individual store membership and card issuance 12 for the first time users who use a single store point common card at the introduction store, register the user's personal information in the store's system, and pre-store their own store information A common card for individual store points is given to users. Users who have been granted a common card for individual store points will be registered as individual store members at multiple stores using the common card they own without having to issue a new card at other stores that have a common card system. 13 is possible.

  If the customer personal information system is shared by a plurality of stores using a communication line or the like between any chain store or partner store 14, the same point system can be developed at a plurality of stores. In the unlikely event that the card is stolen, lost or damaged, the card system operator can respond to a reissue of a common card with the same account based on the user's application.

  As shown in FIG. 2, the introduction store has a reader / writer of any type corresponding to the individual store point common card, and the user stores the individual store point common card and inserts it into the reader / writer. Points are added and subtracted according to usage trends in the point system. As a hardware configuration, a dedicated card reader / writer 21 having a display unit 21a, an operation unit 21b, and a card insertion slot 21c performs point processing, and a computer 22 in which program software of a customer personal information management system is installed is installed. It is also possible to operate an individual store point common card system using a general-purpose card reader / writer 23. In this case, the processing of the common card inserted into the card insertion slot 23c interlocked with the card reader / writer display unit 23a is performed by the computer screen 22a and the mouse and keyboard 22b. In addition, the reader / writer and the customer personal information management system linked thereto may be the product 24 integrated with the POS register. The POS register includes the card insertion groove 24c, and the member personal information and points are displayed on the display unit 24a of the POS register. Information can be displayed and point processing can be performed by the POS register operation unit 24b. Furthermore, when the non-contact IC card format is adopted for the individual store point common card system, the non-contact IC card interlocking POS register 25 including the non-contact IC card reader / writer 25c is used together with the POS register display unit 25a and the operation unit 25b. You can also

  FIG. 3 is an embodiment of the present invention, and is a processing flow when the store side inserts a user's common card into the card reader / writer and updates the customer personal information. When the individual store point common card is inserted 31 into the reader / writer, a confirmation process 32 is performed to check whether the inserted common card is genuine. If it is determined that the card is not normal, the common card is discharged 33a from the reader / writer. On the other hand, if it is determined Yes in the confirmation process 32 indicating that the common card is valid, the individual store member information collation 33b is performed as the next step. If personal store registration information of the own store is recorded on the common card and there is user information of the common card inserted into the customer personal information system of the own store, the collation process is determined to be Yes, and the point process 34a is reached. On the other hand, if there is no personal store registration information recorded in the common card and there is no user information of the card inserted in the customer personal information system of the own store, whether or not to register a new store member Is confirmed 34b to the user. As a result of the confirmation, if the user does not desire individual store member registration, the process ends 35a and the common card is discharged 36. On the contrary, if the user desires individual store member registration, the user's personal information registration 35b is performed by the hardware operation unit, and the process proceeds to point processing 34a. In the point process 34a, points are added according to the usage contents, and a privilege desired by the user is given according to the conditions of the individual store point system. When the necessary point processing 34a is completed, the common card is ejected 38 from the card reader / writer after processing end 37. In addition, since the point details of individual store member registration information other than its own store are basically not recorded on the common card, it is naturally not possible to update the point information of other stores.

  FIG. 4 shows a data field recorded and managed by the customer personal information management system managed on the store side, and a table configuration of data recorded on the common card possessed by the user. Basically, in the introduced store, a data table of individual store information 41, point setting information 42, member personal information 43, and member individual use history 44 is managed by the customer personal information system. The user's member personal information 45 is recorded on the common card together with the registered individual store information 46, and is output to the customer personal information management system on the store side when registering the individual store member, and a reference table for updating the store use history 44 Managed as. The point setting information 42 has a format corresponding to period operation such as point magnification setting, period membership point setting, and notification information, and is referred to when the possessed points of the member personal information 43 and the usage history 44 are updated. That is, since each user's point is recorded and updated by the customer personal information system of the introduction store, the user cannot update the data. However, when the recording capacity of the common card is sufficient, only the possessed points for each store may be recorded as the point information 47 on the card possessed by the user, and only the browsing can be performed at any time.

  The individual store point common card system is particularly effective as a method of managing customer personal information electronically by a store operator or the like that has previously adopted a method of stamping using a paper medium. In addition, store operators who have traditionally operated their own point systems using rewrite-type PET cards, magnetic cards, and various types of IC cards at individual stores can save money by eliminating the trouble of member registration. Therefore, the point system can be operated more effectively. Furthermore, the present invention can be applied to limited-time events in shopping streets and commercial facilities, attendee management in exhibitions, and visit history management for booths.

On the other hand, it is expected that the number of stores that newly introduce a common card system for individual stores will increase as the number of stores that introduce card stores increases, which is effective for business expansion. In particular, it can be added as an additional function for electronic data recording format cards such as credit cards, cash cards, various prepaid cards, identification cards, etc. It can also be used for deployment. Since users are more convenient than possessing a large number of point cards, the user's carrying rate increases, and the complicated membership registration procedure is simplified. This is expected to lead to advantageous business development.

11 Individual store point common card system sales and card sales 12 Individual store member registration and card issuance 13 Individual store member registration 14 Chain stores and affiliated stores 21 Single card reader / writer 21a Single card reader / writer display unit 21b Single card reader / writer operation unit 21c Single card reader / writer card insertion slot 22 Customer personal information management system-equipped computer 22a Customer personal information management system-equipped computer screen 22b Customer personal information management system-equipped computer operation keyboard 23 Customer personal information management system-equipped computer-linked card reader / writer 23a Customer individual Computer-linked card reader / writer display section 23c equipped with information management system Computer-linked card reader / writer insertion slot equipped with customer personal information management system 24 Card reader / writer POS register 24a Card reader / writer integrated POS register display unit 24b Card reader / writer integrated POS register operation unit 24c Card reader / writer integrated POS register card insertion slot 25 Non-contact card reader / writer integrated POS register 25a Non-contact card reader / writer Integrated POS register display unit 25b Non-contact card reader / writer integrated POS register operation unit 25c Non-contact card reader / writer integrated POS register card reader / writer 31 Store point common card insertion 32 Regular card verification 33a Unauthorized card discharge 33b Store Member information verification 34a Point processing 34b Individual store member registration confirmation 35a Termination processing 35b Personal information registration 36 Non-private store member registration card discharge 37 Termination processing 38 Card discharge 41 Personal store information table 4 Point setting table 43 member personal information table 44 use history table 45 member personal information table 46 registered individual store information table 47 point information table

Claims (3)

  Install a reader / writer for the individual store point common card and customer personal information management system at the introduction store, and issue the individual store point common card that records personal information that can be used at other introduction stores to users who registered for the first time. In addition, the individual store point common card system is characterized in that the point management at the time of own store use is performed by the customer personal information management system linked with the reader / writer. If a user who has a registered and issued individual store point common card at another store wishes to become a member of the individual store of his / her store, the customer personal information is collected from the common card by the customer personal information management system linked with the reader / writer. 2. The point store common card system according to claim 1, wherein the point store information is read and written into the common card to manage points when the store is used. In addition to managing the customer's personal information, usage history of the store, and point information by the customer personal information management system installed at the introduction store, it is not necessary to record detailed point information on the common card itself, 3. A common point system can be constructed by sharing a customer personal information management system by communication or the like between stores that develop chains or affiliated stores, etc. Card system.