JP2011198239A - Business management system and business management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform the reduction in a work and the improvement in a service by easily, objectively, and appropriately performing the work for conducting business.SOLUTION: A business management system includes: business processing means 8-11; a navigation data table 12 for storing a navigation operation title, a navigation operation procedure, and a business name combination record; and a navigation means 6 for supporting an operation. The navigation means 6 displays the navigation operation title in the navigation data table 12 to allow the worker to perform selection, displays the navigation operation procedure included in the operation of the selected navigation operation title to allow the worker to perform selection, allows the target business processing means 8-11 to be selected in response to an operation explanation included in the displaying of the selected navigation operation procedure, and repetitively conducting the procedure while the succeeding procedure exists.

Description

  The present invention relates to a business management system and a business management method, and in particular, while explaining the flow of business to office staff in an easy-to-understand manner, makes a direct transition to the corresponding business screen so that the business can proceed smoothly. The present invention relates to a business management system and a business management method suitable for use in a care provider with a navigation function.

  The daily work carried out by nursing care providers is suitable for users based on daily health status assessment, record management of user and family requests, etc., assessment items for each user, and evaluation analysis Plan to provide an appropriate long-term care service, implementation of appropriate long-term care service based on the plan, explanation of the care status to users and their families, etc., and compensation for long-term care based on the long-term care insurance system as compensation for the long-term care service It consists of a wide variety of business activities such as billing, staff salary calculation, and accounting.

  For this reason, the business management system for nursing care providers systematically classifies business functions, classifies business programs hierarchically, organizes the functions for each type of business as described above, and has a business system It has a system menu function that displays a list of functions.

  In particular, when the nursing care insurance system is revised, the business management system for nursing care providers displays remarks, comments, etc. on the affected business screens, in addition to revising the business processing program. In addition, by adding an error message at the time of check, etc., it has a function to show the operation method of the business screen. In addition, we distribute electronic manuals such as operation manuals in accordance with the system revision and provide printed materials so that the staff in charge of nursing care providers can be informed of changes in the system.

  As described above, in the renovation work such as when the nursing care insurance system is revised, it is possible to make the operator understand the operation method based on the display information and message content of the work screen. However, for many staff members of nursing care providers, it is necessary to grasp which work screen is necessary and what work procedure should be performed in the system operation immediately after the system revision. The burden to carry out the work was very large.

  For example, a technique described in Patent Document 1 or the like is known as a conventional technique capable of eliminating the burden on the staff in charge as described above to some extent. This conventional technology includes a business process navigation program that enables even a person who is not familiar with a business process program to input only the minimum necessary data and execute the process easily and efficiently. Based on the master data creation method, systematic judgment is made on the relevance of multiple programs, the order is judged based on the presence of master data input, and each required business processing program is started. is there.

  However, this conventional technique only executes the registered business processing program sequentially, and there is a problem that it may not be possible to determine whether or not the data has been correctly created by the procedure along the business flow. Have.

  As another conventional technique, for example, a technique described in Patent Document 2 is known. In addition to the function of the business process navigation program of the “business process system” based on the technique described in Patent Document 1 described above, this prior art provides guidance for each business from the vendor center side, advice according to the processing status, comments, etc. Is to be notified.

  However, this conventional technology can provide advice, comments, etc. when the evaluation can be judged quantitatively and objectively from the input numerical values, etc. as in accounting work, etc. There is a problem that it is difficult to perform.

JP 2000-194753 A JP 2000-215158 A

  Many businesses in the nursing care business field are concerned about the complexity of their daily business activities due to problems such as securing operating funds and lack of human resources even after the long-term care insurance system has been implemented. In addition, due to frequent revisions to the long-term care insurance system, the administrative procedures related to nursing care remuneration have become complex, and there are problems with the training period for the staff in charge of the care provider, which makes it extremely burdensome to operate the business. It has become.

  In particular, as the nursing care insurance system is revised, the business system will become more complex. As a system provider, the business screens that have been affected will be annotated, commented, etc. The company is working to reduce the operational burden on operators by adding error messages when displaying and checking, and distributes and distributes operation manuals in line with the system revision.

  However, the staff in charge of nursing care offices often takes time to transition to related work screens such as confirmation work of registered contents due to revision of the nursing care insurance system, etc., such as messages in operation manuals and systems after repairs, etc. In many cases, it is not possible to operate a sufficient system. For this reason, inquiries to the help desk occur intensively, and it may be difficult to respond only by strengthening the support system. The occurrence of inquiries that exceed the allowable range of the help desk may affect the billing work of the care provider, and may also affect the business operation, resulting in a decrease in customer satisfaction. There is a fear.

  In view of the above points, the object of the present invention is for nursing care providers who are able to perform predetermined tasks, especially immediately after the revision of the nursing care insurance system, regardless of the skill level of the staff of the operating office. It is intended to provide a business management system and a business management method suitable for use in the above.

  According to the present invention, the object is to store a record of a combination of a task processing means by a task program, a navigation operation headline, a navigation operation procedure, and a task name in a task management system having a navigation function for supporting a task processing operation. A navigation data table, and navigation means for assisting operation, wherein the navigation means displays a navigation operation heading in the navigation data table and allows an operator to select the navigation operation heading. Display the included navigation operation procedure, let the operator select it, select the target business processing means according to the operation description included in the display of the selected navigation operation procedure, and execute it while the next procedure exists. Repeat steps It is accomplished by implementation.

  According to the present invention, it is possible to easily, objectively and appropriately perform work for carrying out business, and to reduce work and improve services.

It is a block diagram which shows the structure of the business management system for care providers by one Embodiment of this invention. It is a flowchart explaining the flow of the process which utilizes the navigation function in the business management system by embodiment of this invention. It is a figure which shows the example of an image of a portal screen. It is a figure which shows the example of a screen image after one of the "navigation operation headings" of a portal screen is selected. FIG. 5 is a diagram showing an example of a screen image that automatically transitions when one of the “navigation operation items” on the screen shown in FIG. 4 is selected. It is a figure which shows the example of the content of the registered navigation data. It is a figure explaining the timing which registers (adds) navigation data.

  Embodiments of a business management system and a business management method according to the present invention will be described below in detail with reference to the drawings. The embodiment of the present invention described here will be described by taking a business management system for a care provider as an example, but the present invention can be applied not only to a care provider but also to various businesses.

  FIG. 1 is a block diagram showing a configuration of a business management system for a care provider according to an embodiment of the present invention.

  A business management system according to an embodiment of the present invention is configured in a computer. As shown in FIG. 1, an input unit 1 composed of a pointing device such as a keyboard and a mouse, an input data monitor, An output unit 2 that outputs data, a programmed CPU 3 that incorporates an OS or the like for overall control of the entire system, a program unit 4, and a data unit 5 are included. The program unit 4 includes a portal program 6, a portal (navigation) screen 7, and business programs 8 to 11. The data portion 5 stores a navigation data table 12 that holds navigation data. This navigation data table 12 holds a plurality of combinations of operation headings and operation procedures for executing business as navigation data.

  The business management system according to the embodiment of the present invention has a navigation function for operational support of business processing. The navigation program for operational support is executed by the CPU 3 by the portal program 6 described above. It is realized by doing.

  FIG. 2 is a flowchart for explaining the flow of processing using the navigation function in the business management system according to the embodiment of the present invention shown in FIG. 1. Next, this will be explained. First, the setup process will be described with reference to FIG.

  In the business management system, since the system administrator prepares all “navigation operation headings” at the start of setup in the processing here, all prepared navigation operation headings are registered in the navigation data table 12 (steps). 101).

  Next, the processing operation after starting operation will be described with reference to FIG. The processing here is mainly processing performed by the portal program 6.

(1) At the start of operation, the business management system reads all “navigation operation headings” registered in the navigation data table 12 one by one and displays a portal screen on the display unit as the output unit 2 (steps). 103, 105).

(2) Here, the operator decides whether or not to use the navigation function for the operation, and when not using the navigation function, selects the target job and executes the target job (steps 106 and 107). .

(3) After that, the operator decides whether or not to continue the operation, and if the operation is continued, re-selects the target business and implements it. The process ends (step 108).

(4) When the navigation function is used, the operator selects the “navigation operation headline” displayed on the navigation screen, and selects the “navigation operation headline” to the “navigation operation procedure” displayed. A target task is selected while viewing the displayed operation explanation (steps 110 and 111).

(5) After that, the target job selected in Step 111 is executed, and it is determined whether or not the next procedure exists in the “navigation item”. If the next procedure exists, the process returns to Step 111. Then, the process of the next navigation operation procedure is repeatedly performed, and if the next procedure does not exist, the process returns to the process from step 110 to select “navigation operation headline” (steps 112 and 113).

  As described above, according to the embodiment of the present invention, an operator who is an employee of a business office that performs an operation can perform an intended task easily by performing an operation according to the navigation.

  FIG. 3 is a diagram showing an example of the portal screen image. In this screen example, all the registered “navigation operation headlines” are displayed at the bottom of the screen as “What's this?”. Examples of operation headings shown here are "I want to register a new helper", "The name of the service provider of the arrangement destination has changed", and "I want to change the helper schedule". Various operation headings may be displayed.

  FIG. 4 is a diagram showing an example of a screen image after one of the “navigation operation headings” is selected in the example of the portal screen shown in FIG. All “navigation operation items” registered in the selected “navigation operation headline” are displayed on this screen.

  FIG. 5 is a diagram illustrating a screen image example that automatically transitions when one of the “navigation operation items” is selected in the screen image example illustrated in FIG. 4. This screen example is an example when “registration of staff information (update)” in “navigation operation item” in the screen example shown in FIG. 4 is selected, and is an example used for registering information on the staff to be registered. It is.

  FIG. 6 is a diagram showing an example of the contents of registered navigation data. As shown in FIG. 6, the navigation data is managed by a combination of “operation headline”, “operation procedure”, and “business name”.

  FIG. 7 is a diagram for explaining the timing for registering (adding) navigation data. The timing for registering (adding) navigation data is when there are multiple inquiries with similar contents, at any time as a common inquiry, or when a system revision or the like is made. The example shown in FIG. 7 shows an image of navigation data extracted from a common inquiry or navigation data added when a procedure is changed due to a system revision or the like.

  According to the above-described embodiment of the present invention, the operator's work can be instructed using the navigation data by holding the prepared procedure and the operation procedure based on the past question items as the navigation data. The work for carrying out the work becomes easy and can be performed objectively, and each work can be performed appropriately. Accordingly, the embodiment of the present invention can reduce the work for performing the business and improve the service.

  In the above-described embodiment of the present invention, the system according to the present invention is constructed in a stand-alone computer and an operation for business processing is instructed. However, in the present invention, the data section 5 is transmitted to one computer. The data unit 5 can be shared by a plurality of computers connected by a LAN.

1 Input unit 2 Output unit 3 CPU
4 Program part 5 Data part 6 Portal program 7 Portal screen 8-11 Each business program 12 Navigation data table

Claims (4)

In a business management system with a navigation function that supports operational operations,
A business processing means based on a business program, a navigation data table storing a record of a combination of a navigation operation headline, a navigation operation procedure, and a business name, and a navigation means for supporting operation,
The navigation means displays a navigation operation headline in the navigation data table to allow the operator to select, displays a navigation operation procedure included in the operation of the selected navigation operation headline, causes the operator to select, and is selected. A business management system that allows a target business processing means to be selected and executed according to an operation description included in the displayed navigation operation procedure, and repeatedly executes the procedure while the next procedure exists.   The business processing means by the business program is a business processing means for a care provider, and the navigation operation procedure in the navigation data table is a business flow that takes into account changes in business processing when the care system is revised, and the navigation 2. The business management system according to claim 1, wherein the means has a function of setting business flow data at the time of system revision in the navigation data table, and displaying the business flow as an inquiry. In a business management method in a business management system having a navigation function for supporting operation of business processing,
The business management system includes business processing means based on a business program, a navigation data table storing a record of a combination of navigation operation headline, navigation operation procedure and business name, and navigation means for supporting operation.
The navigation means displays a navigation operation headline in the navigation data table to allow the operator to select, displays a navigation operation procedure included in the operation of the selected navigation operation headline, causes the operator to select, and is selected. A business management method characterized in that a target business processing means is selected and executed according to an operation description included in the displayed navigation operation procedure, and the procedure is repeatedly executed while the next procedure exists. The business processing means by the business program is a business processing means for a care provider, and the navigation operation procedure in the navigation data table is a business flow that takes into account changes in business processing when the care system is revised,
4. The business management method according to claim 3, wherein the navigation means sets business flow data at the time of system revision in the navigation data table, and displays the business flow as an inquiry.