JP2011192151A - Patrol job support and management device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a patrol job support and management device, capable of performing not only management of a patrol job but also support of the patrol job in a newspaper distributor. <P>SOLUTION: The patrol job support and management device 10 includes a terminal 14 which receives and records a GPS signal; a storage unit 12 which stores employee record information, GPS record information, map record information and patrol destination record information; and a device body 11. The device outputs patrol destination instruction support information formed by extracting a patrol destination position permitted to be patrolled from the patrol destination record information when the employee is determined to be experienced, outputs patrol route instruction support information by extracting the past patrol route of an experienced employee when the employee is determined to be a freshman engaged in newspaper delivery, and attention-seeking management information when the employee stops moving for a predetermined time or more out of the patrol destination position. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a patrol work support management device used for supporting and managing patrol work when an employee of a newspaper dealer patrols a responsible area to perform newspaper delivery or solicitation.

Conventionally, an individual visit support system, a method and a program as shown in Patent Document 1 and a sales support system as shown in Patent Document 2 have been proposed as those for supporting and managing the above-described patrol work.
Patent Document 1 is proposed in order to eliminate the waste of revisiting a customer with “prohibited access” when receiving a notification of “prohibited access” from the customer.
Patent document 2 is proposed in order to perform sufficient management about the action state of a sales employee.

JP 2005-78401 A JP 2005-148930 A

However, in conventional newspaper stores, operations that depend on the qualities and abilities of each individual employee have become normal for patrol operations related to newspaper delivery or newspaper solicitation, which is the main business, and adopting the above conventional system, for example Even if the patrol work is managed, the management alone is not enough to improve the efficiency of the patrol work, and there is a problem that it is difficult to support the patrol work especially in the newspaper store.
In other words, for example, the shortest route is not the most accurate route, for example, it is an optimal route while taking into account changes in the delivery destination due to construction sites, uphill or downhill, moving or traveling, etc. To choose, you must rely on the knowledge and experience of each individual employee. Therefore, a new employee needs to be taught knowledge and experience by accompany a veteran employee to the circuit, but while the veteran employee accompanies the new employee, This increases the burden and complicates work distribution, which reduces the efficiency of patrol work. In addition, the destination changes frequently due to the influx of population into and out of the area in charge due to moving, etc., and if the subscription is refused at the destination, the predetermined number of customers who have been refused solicitation There is a support for legislation that prohibits visits during the period, and it becomes impossible to visit the destination for a while. It is very difficult for all employees to respond promptly to such changes and renewal of information related to patrol destinations, because each employee has a different skill level, and it depends on the qualities and abilities of each employee. That said, newspaper store managers must understand and manage the behavior of employees, and in view of various circumstances, a system that can not only manage operations but also support operations is required. It was done.
The present invention has been made paying attention to such problems existing in the prior art. An object of the present invention is to provide a patrol work support management apparatus capable of supporting patrol work as well as managing the patrol work in a newspaper store.

  In order to achieve the above object, the invention of the traveling business support management apparatus according to claim 1 provides a traveling business support for supporting and managing a traveling business related to newspaper delivery or newspaper solicitation by an employee of a newspaper store. Whether the employee is a rookie or veteran as a recording device, having a terminal for receiving and recording GPS signals every predetermined time by possessing the employee at the time of patrol work. Employee record information including training information that records whether the employee is engaged in newspaper delivery or newspaper solicitation, and GPS signals recorded in the terminal. GPS record information obtained from the above, map record information that records a detailed map of the area in charge of the newspaper store, location information that records the location of the patrol destination, and permission or suppression of patrol to the patrol destination And the travel destination record information including the special note information recorded, and the discriminating means that the employee is a new employee or a veteran based on the employee record information, and newspaper delivery. Or, if it is determined that the employee is a veteran after determining that he / she is engaged in newspaper solicitation, the location of the tour destination permitted to travel is determined from the travel destination record information. When it is determined that the employee is a new employee and engaged in newspaper delivery, the veteran employee is extracted from the GPS record information. It is provided with support information output means for extracting the past tour route of the member and outputting the tour route instruction support information shown on the detailed map, and based on the visit destination record information and the GPS record information by the detection means The And it outputs the alert management information in a case where the above-described employees other than the position of the cyclic target had stopped moving for a predetermined time or more is detected, and summarized in that comprises a management information output means.

The patrol work support management apparatus of the present invention is for supporting and managing the patrol work related to newspaper delivery or newspaper solicitation which is the main work of a newspaper dealer, and is an employee who is a newcomer or an experienced person It is characterized by uniformly managing the behavioral status of employees while providing support according to the degree of skill of the employees.
In other words, if you are an experienced employee, it is not a burden to assemble a patrol route based on experience etc., but it is a burden to select the patrol destination yourself based on ambiguous information and memory, In the traveling business support management device, traveling destination record information obtained by integrating traveling destination information that each individual employee grasps is stored in the storage unit, and a traveling destination instruction is based on the traveling destination record information. By outputting the support information and instructing the travel destination, veteran employees can be released from the burden of selecting the travel destination, so that the efficiency of the patrol work can be improved.
On the other hand, if it is a new employee who is engaged in newspaper delivery work, there is no knowledge or experience, so even the assembly of the patrol route becomes a burden, but the patrol work support management device GPS record information that integrates GPS information acquired from each employee's individual terminal is stored in the storage unit, and past tour routes of experienced employees are output as tour route instruction support information based on the GPS record information In this way, new employees can be relieved from the burden of assembling the circuit without knowledge and experience, and in the case of newspaper delivery, the newspaper is delivered to a fixed circuit. There is almost no need to change the location of the veteran employees, and by revising the past patrol route of the veteran employee, the intuition and experience can be enhanced. Since it is possible to release the veteran of the employee from the burden on the education of the work employees, so it is possible to achieve the efficiency improvement of patrol work.
Furthermore, the patrol work support management apparatus is configured to manage patrol work by outputting alert management information based on the patrol destination record information and the GPS record information stored in the storage unit. When alert management information is output, by comparing the destination record information with GPS record information, it is possible to quickly solve problems such as employees who have stopped for a long time during the patrol work or lost their way. Since it is possible to grasp and quickly take a solution, it is possible to suppress a decrease in efficiency of the patrol work.

The invention according to claim 2 is the invention of the traveling business support management device according to claim 1, wherein the support information output means further includes a means for discriminating the employee as a new employee and engaged in a business relating to newspaper solicitation. If it is determined that the vehicle has been trained, the past traveling order of the veteran employee is extracted from the GPS record information, and the traveling route support information shown on the detailed map is output.
In the present invention, when a new employee is engaged in a job related to newspaper solicitation, unlike the above-mentioned newspaper delivery job, for example, a new circuit is visited by jumping in, or a long period of time has passed since the previous visit. Since it is often the case that the tour route is changed due to various factors such as, it is burdensome to specify the tour route, but the tour route support information is output by an experienced employee. By showing the past tour order, it will be possible to consider an efficient tour order by referring to the tour order, and further shorten the period related to education of such new employees. It will be possible to improve the efficiency of patrol work.

A third aspect of the present invention is the traveling work support management device according to the first or second aspect of the present invention, wherein the employee record information further includes a moving means recorded by the employee. A range of patrol is set in advance according to the moving means, and the support information output means further determines the moving means of the employee by a determining means, and The gist is to narrow down and output the route guidance support information to a range corresponding to the moving means.
According to the present invention, for example, it may occur when a travel destination is assigned to each employee, such as when the travel means is a motorbike or a car, but the neighborhood of the newspaper store is the travel destination. By suppressing the generation of waste, each individual employee can be placed in an appropriate area according to the means of transportation.

  According to the present invention, it is possible to provide a patrol work support management apparatus that can perform patrol work support as well as patrol work management in a newspaper store.

1 is a schematic configuration diagram showing a traveling business support management apparatus of an embodiment. Schematic which shows a detailed map. Schematic which shows the detailed map displayed in an enlarged manner. Schematic which shows the detailed map by patrol route instruction assistance information or patrol route assistance information. Schematic which shows the detailed map by the patrol destination instruction | indication assistance information.

Hereinafter, an embodiment embodying the present invention will be described.
As shown in FIG. 1, the traveling business support management apparatus 10 includes an apparatus main body 11, a storage unit 12 connected to the apparatus main body 11, an output device 13, and a terminal 14.
For example, a known personal computer is used as the apparatus main body 11 and includes a CPU, a storage unit, and a RAM. By being connected to each other via a bus, the apparatus main body 11 is mutually controlled under the management of the CPU. Exchange data. The CPU is a central processing unit that controls the operation of the entire traveling work support management apparatus 10. For the storage unit, a known recording medium such as a ROM, HDD, SSD, CD-ROM, DVD-ROM or the like is used, and a predetermined application program for causing the CPU to execute various processes is stored. The RAM is a work memory used when the CPU executes an application program stored in the storage unit, or a memory used as necessary as a temporary storage area for various data. Although not particularly shown, the apparatus main body 11 is provided with input devices such as a keyboard and a mouse, for example, so that application programs can be started, various processes can be started by the CPU, and data can be input. Yes.

The storage unit 12 uses a recording medium or the like mentioned in the storage unit, and constructs a database by storing various types of recording information required by the traveling work support management apparatus 10. The storage unit 12 may be provided in the storage unit of the apparatus main body 11 or an external recording medium such as an HDD or a USB memory connected to the apparatus main body 11 via a bus or the like. May be.
The output device 13 uses, for example, a known printer, display, etc., and outputs data to display the results of various processes executed by the CPU.
The terminal 14 is, for example, a known mobile phone or GPS receiver, and includes a receiver for receiving a GPS signal transmitted from the GPS satellite 15 and a recording unit for recording the GPS signal.

The storage unit 12 and the terminal 14 can be connected to the apparatus main body 11 by a known connection method such as USB or LAN. When connected to the apparatus main body 11, various data can be read and copied under the management of the CPU. Etc. are performed.
The storage unit 12 stores employee record information, GPS record information, map record information, and travel destination record information, which are read out as necessary and used for various processes.

The employee record information includes skill information, engagement information, and transportation means information.
The training information records whether the employee working in the newspaper store is a new employee or a veteran, and is set for each employee in accordance with the number of working days and the like. The setting may be arbitrarily performed by a manager or the like, or may be automatically performed by an application program of the apparatus main body 11 according to a preset number of days.
The engagement information is a record of whether an employee working at a newspaper store is engaged in newspaper delivery or newspaper solicitation, and is set for each employee together with the training information. The employee is not only engaged in either newspaper delivery or newspaper solicitation, but may also be engaged in both newspaper delivery and newspaper solicitation.
The travel means information is a record of which travel staff, such as walking, bicycles, motorbikes, automobiles, etc., is used by an employee working at a newspaper store, for example. This is set for each employee. This setting is arbitrarily performed in advance by the manager or the like according to the driver's license possessed by the employee or the employee's request.
Further, the employee record information includes performance information.
The results information is a record of the results of the tour date, the number of tours, and the required time for each employee. In the results, the required time is extracted from the GPS signal recorded in the terminal 14 and recorded.

The GPS record information is obtained by acquiring a GPS signal recorded on the terminal 14 from the terminal 14.
That is, the terminal 14 is possessed by each employee at the time of patrol work, and the terminal 14 receives and records the GPS signal every predetermined time, so that the employee possessing the terminal 14 The traveling route of the member is stored based on the GPS information. When the terminal 14 is connected to the apparatus main body 11, the memorized route route based on the GPS information is read from the terminal 14 and stored in the storage unit for each employee together with the date. As a result, GPS record information as a database is constructed. The GPS record information can be freely read from the storage unit by designating the employee and date.

  The map record information is a detailed map of the service area of a newspaper store. More specifically, as shown in FIG. 2, the detailed map is composed of a plurality of block maps that divide the service area, and a newspaper store is registered as a base point for the patrol work (indicated by a star in the figure). Show). For example, when a C3 area where a newspaper store is present is designated on the detailed map, a section map of the C3 area is enlarged and displayed as shown in FIG.

The patrol destination recording information includes position information and special information.
The position information is a record of the position of the patrol destination. There are two types of patrol destinations related to newspaper delivery and those related to newspaper solicitation. The circulation destination related to the newspaper delivery is a contractor of the newspaper subscription, which is recorded by inputting the address of the contractor in advance and displayed on the block map (indicated by white circles in FIG. 5). Travel destinations related to the solicitation of newspapers are non-subscribers of newspaper subscriptions, and all of them except for the subscribers in the newspaper dealer's service area fall under this category. By entering in advance the address to be visited according to the planned area, etc., specifying the area to be visited, or specifying the place to be visited on the enlarged map of the area with the input device Remembered. As a specific example, when an area scheduled to be visited is specified, all parts other than those indicated by white circles in FIG. 5 are unsubscribers of newspaper subscriptions, and all parts other than those indicated by white circles are scheduled to be visited. It becomes. Also, when an employee discovers a newly built house or a new contractor who has moved, etc. during the patrol, the employee or manager enters the information after the employee returns to the newspaper dealer. By doing so, the location information of the patrol destination is updated.
The special note information records permission or suppression of patrol to the patrol destination. In other words, the patrol destination for newspaper delivery is recorded by entering the restraint of patrol when an employee etc. obtains the information because he / she declines the subscription if he / she is absent for a long time due to travel etc. . On the other hand, in a circulation destination related to newspaper solicitation, when a circulation is made and the subscription is refused, recording is performed by inputting a suppression of the circulation and a period (for example, three months) related to the suppression.

The traveling business support management device 10 as a support information output unit and a management information output unit, when a predetermined command is input from the input device, activates an application program as appropriate, executes various processes by the CPU, and performs predetermined processing. The support information or the management information is output to the output device 13.
Support information includes travel route instruction support information, travel destination instruction support information, and travel route support information. Management information includes alert management information.

  With respect to the above-mentioned traveling route instruction support information, when a command is issued to output the support information, the traveling business support management device 10 first reads the employee record information from the storage unit 12, and the CPU or the like serving as a discrimination means Determine that the employee is new and engaged in newspaper delivery. Next, the traveling business support management apparatus 10 determines the moving means of the employee. For example, if the moving means is on foot, the area C3 (see FIG. 2), which is close to a newspaper store, and the moving means is a motorbike. If so, the assigned area is allocated, such as the H5 area (see FIG. 2) far from the newspaper store. In addition, the range of the patrol destination according to the moving means (for example, the C3 area for walking and the H5 area for motorbike) is set in advance based on the distance from the newspaper store, and is recorded in the map record information or the like. . Thereafter, the traveling business support management apparatus 10 extracts past traveling routes of veteran employees who have been in charge of the assigned area from the GPS record information of the storage unit 12 which is a database. This is output as indicated by the mark. Then, the new employee makes a patrol for newspaper delivery according to the patrol route.

  As for the travel destination instruction support information, when a command is issued to output the support information, the travel work support management apparatus 10 first reads the employee record information from the storage unit 12 and then uses a CPU or the like as a determination means. Determine that the employee is a veteran. Next, the traveling business support management apparatus 10 determines the movement means of the employee and allocates the area in charge as described above according to the movement means. Thereafter, the traveling work support management apparatus 10 extracts the position of the traveling destination permitted to travel from the traveling destination record information of the storage unit 12 as a database, and shows it on the detailed map as shown in FIG. A veteran employee makes a patrol for newspaper delivery or newspaper solicitation according to the point designated as the patrol destination.

  As for the traveling route support information, when a command is issued to output the support information, the traveling work support management apparatus 10 first reads the employee record information from the storage unit 12 and uses the CPU or the like as a determination means to It is determined that the member is a new employee and engaged in a job related to newspaper solicitation. Next, the traveling business support management apparatus 10 determines the movement means of the employee and allocates the area in charge as described above according to the movement means. Thereafter, the traveling business support management apparatus 10 extracts the past traveling order of veteran employees who have been in charge of the assigned area from the GPS record information of the storage unit 12 which is a database. This is output as indicated by the numbers from 5 to 5. Then, the new employee conducts a patrol relating to newspaper solicitation with reference to the patrol order.

The alert management information is output by reading GPS information from the terminal 14 into the apparatus body 11 after the employee returns to the newspaper store. That is, when GPS information is read from the terminal 14, the GPS information is compared with the traveling destination record information and the GPS record information stored in the storage unit 12 by a CPU or the like that is a detection unit. And, as a result of the comparison, for example, when it is detected that the employee has stopped moving for a predetermined time or more other than a position designated as a patrol destination such as a park, a coffee shop, or a road, alert management Information is output.
As for the management information, in addition to the alert management information, there may be a case where traveling destination review management information is output. When the GPS information is read from the terminal 14, the GPS information is compared with the record information of the employee record information stored in the storage unit 12 when the GPS information is read from the terminal 14. As a result of the comparison, for example, when it is detected that the required time required for the tour by the employee is short or long, the travel destination review management information is output. When the travel destination review management information is output, if the required time is short, the number of travel destinations is increased, and if the alert management information is also output, measures such as changing the assigned area are taken. The

  According to the traveling business support management device of the present invention, in a newspaper store, appropriate support or management can be performed according to the skill level of the employee and the work to be engaged. Newspaper delivery and newspaper solicitation in the newspaper store This can improve the efficiency of work related to the industry, and thus has industrial applicability.

DESCRIPTION OF SYMBOLS 10 Traveling work support management apparatus 11 Apparatus main body 12 Storage part 13 Output device 14 Terminal

Claims (3)

A traveling business support management device for supporting and managing a traveling business related to newspaper delivery or newspaper solicitation by an employee of a newspaper store,
The above employees have a terminal to receive and record GPS signals every predetermined time by possessing at the time of patrol work,
Employees including training information that records whether the employee is new or veteran as record information, and engagement information that records whether the employee is engaged in newspaper delivery or newspaper solicitation Records the staff record information, GPS record information obtained by acquiring the GPS signal recorded on the terminal from the terminal, map record information recording a detailed map of the service area of the newspaper store, and the location of the patrol destination And the traveling destination recording information including the location information and the special mention information that records the permission or suppression of the patrol to the patrol destination,
After determining whether the employee is a new employee or veteran based on the above employee record information and engaging in newspaper delivery or newspaper solicitation by the determination means,
If the discrimination means discriminates the employee as a veteran, the location of the tour destination permitted to travel is extracted from the tour destination record information, and the travel destination instruction support information shown on the detailed map is output. ,
If the discrimination means discriminates that the employee is a new employee and engaged in newspaper delivery, the past route of the veteran employee is extracted from the GPS record information and shown on the detailed map Output instruction support information,
With support information output means,
When the detecting means detects that the employee has stopped moving for a predetermined time or more other than the position of the patrol destination based on the patrol destination record information and the GPS record information, the alert management information is output. A traveling business support management apparatus comprising management information output means. The support information output means further includes:
When the discrimination means discriminates that the employee is a new employee and engaged in a job related to newspaper solicitation, the past traveling order of the veteran employee is extracted from the GPS record information and shown on the detailed map. The patrol work support management apparatus according to claim 1, wherein the patrol work support management apparatus outputs the tour route support information. The employee record information further includes moving means information recording moving means used by the employee,
The range of patrol is set in advance according to the moving means,
The support information output means further discriminates the travel means of the employee by a discrimination means, and outputs the travel destination instruction support information and the tour route instruction support information by narrowing down to a range corresponding to the travel means. The traveling business support management apparatus according to claim 1 or 2.