JP2011130394A - Telephone number processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a mechanism which, when allowing an extension telephone to receive an incoming call from an outside telephone network, enables a user to recognize a calling source on the extension telephone side by leaving information capable of specifying the calling source as call history without leaving a telephone number of the outside calling source in the extension telephone, and even when the extension telephone is lost, can reduce leakage risk of customer information. <P>SOLUTION: A system number related to a calling source number received from the outside telephone network is issued, the system number is converted into a second calling source number, and then the second calling source number is transmitted to an extension telephone network. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a telephone number processing apparatus, a control method, and a program.

  The mobile terminal network operator specifies FMC (Fixed Mobile Convergence) service that fuses the mobile phone network and the fixed telephone network as a merit of the FMC service provided by the mobile terminal carrier. All calls made between employees using mobile terminals are handled as calls made by extension, and even if calls between employees are outside the internal telephone network radio waves, no call charges (communication costs) related to the call are incurred. .

  That is, a call between mobile terminals contracted for an FMC service provided by a mobile terminal carrier is handled as an extension call even if the call is made at a location using the mobile phone network provided by the mobile terminal carrier. On the other hand, when one mobile terminal makes a call with a mobile terminal that is not subscribed to the FMC service, it is handled as an outside line call in which a call charge (communication cost) is generated by the outgoing call.

  Currently, a multi FMC service that integrates the FMC service provided by a carrier is provided, but when an employee uses the FMC service, an outside line that generates a call charge or an extension that does not generate a call charge Since the rules between operators are different in the operation, the following methods are disclosed.

  In Prior Literature 1, in order to link FMC services performed between a plurality of communication carriers, transmission position information is transmitted to the management table, the current transmission position is confirmed, and then the transmission position related to the user is related. The connection between FMC services among a plurality of communication carriers is realized by making a call request with a telephone number.

  In Prior Document 2, a priority is assigned to each telephone number assigned in advance to a telephone number assigned to a plurality of telephone numbers, and a number that is assumed to have the lowest telephone number charge is selected from the calling numbers for relay transmission.

JP2007-251622A JP 2009-38557 A

  However, in the background art, when an employee who can use the FMC service provided by a mobile terminal carrier takes a mobile terminal outside the company and receives a call from a customer on the mobile terminal taken out from the company, he / she makes a call. Since the caller's outgoing number remains in the incoming call history of the mobile terminal, there is a risk of leakage of customer information if the mobile terminal is lost.

  Furthermore, when calling back to the customer with the incoming call number, since it is “0 call”, it becomes an outside line call via a general mobile phone network or public network, and the fact and call data of the return call are specific to the company. There is a problem that I cannot register online with my call management system.

  Furthermore, when using the FMC service to make a return call with the incoming call number from the customer, for example, when making a call using the call number recorded on the mobile terminal, the call goes through a general mobile phone network or public network. Therefore, the calling line such as the use of the in-house extension, which is an advantage of the FMC service, cannot be selected, and the caller always selects “0 calling”. There are various problems.

  In the present invention, when a telephone call is received from an external telephone network to an internal telephone, the internal telephone is not stored in the internal telephone, but information that can identify the caller is left as a call history. The first object of the present invention is to provide a mechanism that allows the user to recognize where the call originates from, and to reduce the risk of leakage of customer information even if the extension telephone is lost.

In the present invention, when making a call from an extension telephone to an external telephone network, an extension telephone is provided by leaving information that can identify the caller as a call history without leaving the telephone number of the caller of the external line in the extension telephone. The second object is to provide a mechanism that allows the user to grasp where the call is made on the side and to reduce the risk of leakage of customer information even if the extension telephone is lost.
A third object of the present invention is to provide a mechanism for registering a system number for converting a telephone number of an external telephone network when a new incoming call is received.

  In addition, the present invention provides a mechanism for making an outside line call without making a “0 call” using a system number obtained by converting the telephone number of the outside line telephone network when making a call from the extension line to the outside line telephone network. This is the fourth purpose.

  In addition, the invention of the present application is unique to the system administrator even when making an outside line call using the system number converted from the telephone number of the outside line telephone network when making a call from the extension line telephone to the outside line telephone network. A fifth object is to provide a mechanism for communication within a circuit network.

  The present invention is a telephone number processing device that converts a telephone number when communication between an external telephone network and an internal telephone network is established, and the telephone number of the external telephone network is uniquely associated with the system number. A first storage means for storing external line information data; a receiving means for receiving information including a caller number from an external telephone network; and the caller number uniquely received by the receiving means. The system number retrieved from the external line information data stored in the first storage means and the system number retrieved by the first retrieval means First conversion means for conversion, and transmission means for transmitting the information including the caller number converted into the system number by the first conversion means to be received at the destination of the extension telephone network. Features .

  The receiving means receives information including a source number and a destination number from an extension telephone network, and associates the telephone number of the extension telephone network with a dial-in number for receiving an incoming call from an outside line. A second storage means for storing the extension information data, and a telephone number uniquely associated with the system number of the destination number received by the receiving means is stored in the first storage means. A second search means for searching from the extension information data stored in the second storage means, and searching for the dial-in number associated with the source number, The system number that is the destination number is converted into the telephone number of the external telephone network searched by the first search means, and the calling number is dialed by the second search means Second converting means for converting the information into a telephone number, and the transmitting means converts the information including the destination number converted into the telephone number of the external telephone network by the converting means into the destination of the external telephone network. It is characterized in that it is transmitted to receive an incoming call.

  Also, a determination means for determining whether the information received by the reception means is an external call from an external telephone network, and the information received by the reception means by the determination means is from an external telephone network. When it is determined that the call is an external call, a search is made as to whether or not a system number corresponding to the caller source number of the external call is registered in the external line information data stored in the first storage means. When it is determined by the first search means and the first search means that a system number corresponding to the external transmission source number is not registered, a new system number corresponding to the transmission source number is newly obtained. It further comprises registration means for issuing and registering the issued system number in the outside line information data.

  The determination unit determines that the call is from an external telephone network if the source number received by the reception unit is “0”, and the start number must be “0”. It is determined that the call originates from an internal telephone network.

  The determination means determines that the call is from an external telephone network if the start number of the called party number received by the reception means is “0”, and the start number must be “0”. It is determined that the call originates from an internal telephone network.

  The first effect of the present invention is that when an incoming call is received from an external telephone network to an internal telephone, information that can identify the transmission source is left as a call history without leaving the telephone number of the external transmission source in the internal telephone. Accordingly, it is possible to provide a mechanism that allows the user to recognize where the call originates on the extension telephone side and reduce the risk of leakage of customer information even if the extension telephone is lost.

Further, the second effect of the present invention is that, when making a call from an extension telephone to an external telephone network, information that can specify the caller without leaving the telephone number of the caller of the external line in the extension telephone is stored in the call history. As a result, it is possible to provide a mechanism that allows the user to grasp where the call is made on the extension telephone side, and to reduce the risk of leakage of customer information even if the extension telephone is lost. it can.
The third effect of the present invention can provide a mechanism that can register a system number for converting a telephone number of a telephone network of an outside line when a new incoming call is received.

  Further, the fourth effect of the present invention is that, when making a call from an extension telephone to an outside telephone network, the system number converted from the telephone number of the outside line telephone network is used to make an outside line transmission without performing “0 transmission”. A mechanism that can do this can be provided.

  Further, the fifth effect of the present invention is that, when making a call from an extension telephone to an outside telephone network, using the system number converted from the telephone number of the outside telephone network, It is possible to provide a mechanism for performing communication within a line network unique to the system administrator.

1 is a diagram showing an example of a system configuration related to IP telephone number processing using an IP telephone number processing apparatus. The figure which shows an example of the hardware constitutions of an IP telephone number processing apparatus The figure which shows an example of the hardware constitutions of a control part The figure which shows an example of a flowchart The figure which shows an example when it originates from an outside line telephone The figure which shows an example at the time of being transmitted from a carrying only for extension carrying The figure which shows an example of number conversion data and number registration data

  FIG. 1 is an overall view of a system configured by an IP telephone number processing apparatus 101 suitable for the telephone number processing apparatus of the present invention. An IP telephone (Internet protocol telephone) is a telephone that employs a technology in which voice is data-compressed and encoded, divided into IP packets, and transmitted over an IP network.

  As shown in FIG. 1, the IP telephone number processing apparatus 101 includes an IP-GW 104 provided from a mobile terminal carrier A, an IP-GW 103 provided from a mobile terminal carrier B, and an in-house dedicated IP-GW 102. , Connected to a plurality of gateways dedicated to IP telephones such as IP-GW 105 provided by a fixed telephone communication carrier in a state where voice communication is possible.

  The IP-GW 104 provided by the mobile terminal carrier A company is connected to the IP telephone network 501 of the mobile terminal carrier A company provided by the A company FMC service network 500 provided by the mobile terminal carrier A company. Connected as possible.

  The IP-GW 103 provided by the mobile terminal carrier B company makes a voice call to the IP telephone network 301 of the mobile terminal carrier B company provided by the B company FMC service network 300 provided by the mobile terminal carrier B company. Connected as possible.

  The in-house IP-GW 102 is connected to a PBX (Private Branch eXchange) 201 provided from the in-house extension network 200 in a state where voice communication is possible. PBX is a private branch exchange, which is a relay device used when a plurality of private telephones are connected to a public telephone line network, and is also called a line switch, an extension aggregation device, or an extension switch.

The IP-GW 105 provided by the fixed telephone carrier is connected to the IP telephone network 701 of the fixed telephone carrier provided from the public telephone network 702 provided by the fixed telephone carrier in a state where voice communication is possible. .
The mobile network 502 of the mobile terminal carrier A company is connected to the mobile terminals 601 and 602 via a mobile line dedicated to the mobile terminal carrier A company in a state where voice communication is possible.
The mobile network 302 of the mobile terminal carrier B is connected to the mobile terminals 401 and 402 via a mobile line dedicated to the mobile terminal carrier B in a state where voice communication is possible.

  The mobile terminals 601 and 602 that can make a voice call on the mobile line dedicated to the mobile terminal carrier A company are provided with the A company FMC service network 500 provided by the mobile terminal carrier A company by contract with the mobile terminal carrier A company. Whether it can be used or not can be selected. When the contract using the A company FMC service network 500 is the mobile terminal company A company, a voice call can be made through the IP telephone network 501 of the mobile terminal communication company A company.

  The mobile terminals 401 and 402 capable of making a voice call on the mobile line dedicated to the mobile terminal carrier B company use the B company FMC service network 300 provided by the mobile terminal carrier B company according to a contract with the mobile terminal carrier B company. Whether it can be used or not can be selected. When the contract for using the B company FMC service network 300 is the mobile terminal carrier B, the voice communication via the IP telephone network 301 of the mobile terminal carrier B is possible.

  Furthermore, the IP telephone number processing apparatus 101 of the present invention has a contract to use the Company A FMC service network 500 provided by the mobile terminal carrier A and passes through the IP-GW 104 provided from the mobile terminal carrier A. Thus, the mobile terminals 601 and 602 are connected so as to be able to perform a voice call.

  The IP telephone number processing apparatus 101 according to the present invention has a contract to use the B company FMC service network 300 provided by the mobile terminal carrier B and the IP-GW 103 provided from the mobile terminal carrier B. The mobile terminals 401 and 402 are connected so that a voice call can be made.

  From the above form, when the portable terminal 401 and the portable terminal 601 make a voice call using the B company FMC service network 300 and the A company FMC service network 500, the voice call data is always the IP telephone number processing apparatus 101 of the present invention. It is through.

  Further, the IP telephone number processing apparatus 101 of the present invention is provided by the company A FMC service network 500 provided by the mobile terminal carrier A and the company B FMC service provided by the mobile terminal carrier B via the multi-FMC service network 100. The IP telephone number processing apparatus is connected to an FMC service network provided by a plurality of communication carriers such as the network 300 in a state where voice communication is possible, and can connect the plurality of FMC service networks.

Further, the IP telephone number processing apparatus 101 of the present invention includes an IP telephone network 701 and a public telephone network 702 provided by a fixed telephone carrier via the multi-FMC service network 100, and a mobile terminal carrier C that does not have an FMC service contract. This is an IP telephone number processing apparatus connected to a company C dedicated mobile line provided by the company in a state where voice communication is possible.
Hereinafter, functional blocks of the IP telephone number processing apparatus shown in FIG. 1 will be described with reference to FIG.
In FIG. 2, 101 is an IP telephone number processing device,
Reference numeral 2201 denotes a control unit. The CPU 3201 of the control unit gives an instruction based on the program.
Reference numeral 2202 denotes a determination unit that determines whether an external call or an internal call is made according to an instruction from the control unit based on a transmission source number or a destination number.

Reference numeral 2203 denotes an issuing unit which issues a system number converted from a telephone number (customer telephone number; hereinafter referred to as a customer number) on an external telephone network in accordance with an instruction from the control unit.
Reference numeral 2204 denotes an authentication unit that authenticates a transmission source number and a destination number according to an instruction from the control unit.

Reference numeral 2206 denotes a registration unit which registers a caller number and a destination number as a call history as a first role in accordance with an instruction from the control unit. As a second role, the system number is associated with the customer number and registered as external line information in accordance with an instruction from the control unit. As a third role, a dial-in number is associated with a system number and registered as extension information in accordance with an instruction from the control unit.
Reference numeral 2208 denotes a search unit, which searches according to a call history of a caller number or a callee number or an instruction from an outside line information control unit.

  A communication unit 2209 receives and transmits session establishment (communication establishment) information such as a transmission source number and a destination number to the gateway according to instructions from the control unit using SIP (Session Initiation Protocol) communication.

As described above, the IP telephone number processing apparatus 101 is a SIP server (SIP proxy server), and has functions such as SIP message routing (forwarding destination determination), associating telephone numbers with IP addresses, and the like.
Hereinafter, the control unit 2201 of the IP telephone number processing apparatus 101 shown in FIG. 2 will be described with reference to FIG.

  In FIG. 3, reference numeral 3201 denotes a CPU, which comprehensively controls each device and controller connected to the system bus 3204. In addition, the ROM 3203 or the external memory 3211 is necessary for realizing a BIOS (Basic Input / Output System) or an operating system program (hereinafter referred to as an OS) that is a control program of the CPU 3201, and functions executed by each server or each PC. Various programs to be described later are stored.

  3202 is a RAM that functions as a main memory, work area, and the like of the CPU 3201. The CPU 3201 implements various operations by loading a program necessary for execution of processing into the ROM 3203 or the external memory 3211 to 3202 and executing the loaded program.

  An input controller 3205 controls input from a keyboard (KB) 3209 or a pointing device such as a mouse (not shown). A video controller 3206 controls display on the display unit 3210. 2 may be other display devices such as a liquid crystal display as well as a CRT. These are used by the administrator as needed. Further, the display unit may include a touch panel function in which the user specifies a target position in the display screen with a finger, a pen, or the like.

  Reference numeral 3207 denotes a memory controller, which is connected via an adapter to a hard disk (HD), flexible disk (FD), or PCMCIA card slot for storing a boot program, various applications, font data, user files, editing files, various data, and the like. Controls access to an external memory 3211 such as a compact flash (registered trademark) memory.

  Reference numeral 3208 denotes a communication I / F controller, which is connected to and communicates with an external device via a network, and executes communication control processing on the network. For example, communication using TCP / IP is possible.

  Note that the CPU 3201 enables display on the CRT, for example, by executing outline font rasterization processing on a display information area in the RAM 3202. Further, the CPU 3201 enables a user instruction with a mouse cursor (not shown) on the CRT.

Various programs to be described later for realizing the present invention are recorded in the external memory 3211 and are executed by the CPU 3201 by being loaded into the RAM 3202 as necessary. Further, definition files and various information tables used when executing the program are also stored in the external memory 3211 or the registration unit 2206, and detailed descriptions thereof will be described later.
Next, the detailed IP telephone number processing of the IP telephone number processing apparatus 101 suitable for the telephone number processing apparatus of the present invention will be described with reference to FIGS.

  FIG. 4 is a flowchart showing an example of IP telephone number processing by the IP telephone number processing apparatus 101. Note that in steps S401 to S407, the CPU 3201 of the control unit 2201 of the IP telephone number processing device and instructions of the CPU 3201 communicate with the communication unit 2209, the determination unit 2202, the conversion unit 2207, the registration unit 2206, the search unit 2208, the control unit 2201, and the authentication unit. 2204 and the issuing unit 2203 execute.

  In step S401, the communication unit receives the transmission source number (customer number or extension number) and destination information (dial-in number or system number) transmitted from any IP-GW to the IP telephone number processing device (communication). Establish). The CPU 3201 of the control unit 2201 issues a temporary storage instruction to the work area of the RAM 3202 of the control unit, and the RAM 3202 temporarily stores it in the work area.

  In step S402, it is determined whether or not the starting number of at least one of the source number (customer number or extension number) and the destination number (dial-in number or system number) temporarily stored in RAM 3202 in S401 is 0. The determination unit 2202 determines. If the determination unit 2202 determines that the starting number is “0”, the process proceeds to S403. If the determination unit 2202 determines that the starting number is not “0”, the process proceeds to S406. When the determination unit 2202 determines that the starting number is “0”, the determination unit determines that the call is an external call transmitted by an external user outside the company (such as a customer or a person who does not use the FMC service), and the determination unit If it is determined that the first number is not “0” (numbers 1 to 9), the determination unit 2202 determines that the internal transmission originated by an internal user (employee or the person using the FMC service) in the company. To do.

  In step S403, using the source number and destination number temporarily stored in RAM 3202 in step S401, the registration unit 2206 registers the received source number and destination number as a call history in the database (7101 in FIG. 7).

  In step S404, the CPU 3201 searches the external line information data (7102 in FIG. 7) of the registration unit 2206, and if the customer number does not exist in the external line information data (that is, a new customer number), the issuing unit 2203 determines the system number. Issue (acquire). This system number is a number of 11 digits or less whose initial number is not “0”. If the customer number is present in the outside line information data, the system number has already been issued and registered in the registration unit. The customer number and system number are the external line information data that uniquely correspond.

  In step S405, the registration unit 2206 registers the issued system number in the outside line information database (7102 in FIG. 7). Further, the CPU 3201 issues a temporary storage instruction to the work area of the RAM 3202, and the RAM 3202 temporarily stores the registered system number in the work area.

  In step S406, the search unit 2208 searches the extension information (7103 in FIG. 7) and the external line information (7102 in FIG. 7) for the extension number and the destination number, and the conversion unit 2207 converts the extension information and the external line information. do. That is, the transmission source number and destination number received in S401 are registered in the extension information (7103 in FIG. 7) and the external line information (7102 in FIG. 7), and converted into the telephone numbers of the associated extension information and external line information, respectively. The transmission source number and the telephone number other than the destination number received in S407 are transmitted. As a result, the telephone number of the outside line transmission is converted into a number whose starting number is not “0” and is converted into the extension transmission. On the contrary, the telephone number of the extension transmission is converted into a number whose first number is “0” and is converted into an external transmission.

  In step S407, the CPU 3201 temporarily stores the RAM 3202 in the work area. (1) Customer number (external line information), (2) Dial-in number (extension information), (3) System number (external line information), (4) Extension number From the four telephone number information such as (extension information), the communication unit 2209 is instructed to transmit the transmission source number (system number or dial-in number) and the destination number (extension number or customer number). The communication unit 2209 transmits the transmission source number (system number or dial-in number) and destination number information (extension number or customer number) instructed to transmission to any appropriate IP-GW by routing according to a known technique.

  FIG. 5 is a flowchart illustrating the IP telephone number processing step in the IP telephone number processing apparatus 101 described in FIG. 4 and the IP telephone number actually used in the present invention in association with each other.

  In the example described here, a user X having a number “080-2222-2222” (customer number) dials a user Y who uses the FMC service having “050-1111-1111” (dial-in number). This is the case when making a call. When the apparatus is used, the user X can make a call only to the user Y when calling from the IP phone number “050”.

  The user X having the number “080-2222-2222” described here is preferably a general user. The general user here means that it is not an internal user such as an employee, which will be described later. Furthermore, the person who does not use the FMC service.

The number possessed by user X is not limited to a number such as 080, but may be a number whose initial number is “0”, for example, “090, 03, 095, 050, 070”.
Further, the terminal held by the user X may be not only a fixed terminal but also a portable terminal.

  In FIG. 5, “080-22222-2222” of the user X is transmitted from the mobile terminal 801 in FIG. 1, and the dial-in number “050-1111-1111” of the user Y who uses the FMC service is 601 in FIG. This will be described assuming that the mobile terminal receives the data.

  In step S501, the IP telephone number processing apparatus receives the source number “080-2222-2222” and the destination number “050-1111-1111” (established communication) from the IP gateway by routing that is a known technique.

  Step S502 represents the number temporarily stored in the RAM 3202 as described in S401. The source number is “080-2222-2222” and the destination number is “050-1111-1111”.

In step S503, as described in S402, the determination unit is “0” in the first numbers of both the transmission source number “080-2222-2222” and the destination number “050-1111-1111”. Is determined to be outgoing. Next, as described in S403, the registration unit 2206 registers the transmission source number “080-2222-2222” and the destination number “050-1111-1111” in the call history information data.
In step S504, as described in step S404, the issuing unit issues the system number “80001234”. This number is called the system number.

  Further, as described in S405, the registration unit 2206 registers “80001234” (system number) in the external line information database (1702 in FIG. 7). Here, “080-22222-2222” and “80001234” are associated with the outside line information data as outside line sender information.

  Here, the conversion unit converts the transmission source number from the number received in S501 into “80001234” (system number) associated with the outside line information as the transmission source number used when transmitting in S505.

  Similarly, the conversion unit converts the destination number from the number received in S501 into “4700001” (extension number) associated with the extension information as the destination number used when transmitting in S505.

  Here, “4700001” cited as the extension number can use the first number for identification of a communication carrier or the like. For example, if the first 4 of “4700001” is the identification number of the mobile terminal carrier A, and the first 6 of “6700001” (extension number) is the identification number of the fixed telephone carrier, Etc. can be identified, and can be used as a determination means. The starting number in this case may be any number from 1 to 9 as long as the number is not “0”.

Furthermore, if the first number is used to identify the carrier, the next number “700001” of 6 digits or less should be a number that can be used only within the FMC service provided by each carrier. Can do. In this case, the starting number may be any number from 1 to 9 as long as the number is not “0”. However, a number different from the identification number of the carrier is used.
The following can be said according to the configuration of the telephone number used in the above FMC service.
(1) “700001” is an extension number whose initial number is not “0” and can be used in the FMC service provided individually by each communication carrier.

  (2) “4700001” is an extension number whose initial number is not “0” that can be used in a multi-FMC service that includes a number that can be identified between telecommunications carriers, exceeding the FMC service for each telecommunications carrier. Is an extension number that can be used as

Step S505 represents the number temporarily stored in the RAM 3202 as described in S406. The transmission source number is “80001234” and the destination number is “4700001” and is transmitted. In other words, in S501, the caller number “080-2222-2222” and the callee number “050-1111-1111” were converted, but both the caller number and the callee number were converted by the IP telephone number processing device. It will be. In other words, when the message was received, the starting number was “0”, but when transmitting, the starting number was converted to a number other than “0”.
In step S506, the IP telephone number processing device sends the source number and the destination number to the IP gateway by routing, which is a known technique.

  Steps S507, S508, and S509 are responses and represent responses from the user dial having “050-1111-1111”. The response here is a known technique. Thereafter, voice signals are communicated through the RTP session.

  FIG. 6 is a flowchart illustrating the IP telephone number processing step in the IP telephone number processing apparatus 101 described in FIG. 4 and the IP telephone number actually used in the present invention in association with each other.

  In FIG. 6, as described in FIG. 5, “080-2222-2222” (customer number) of the user X is transmitted from the mobile terminal 801 in FIG. 1 and “050-” of the user Y who uses the FMC service. “1111-1111” (dial-in number) will be described assuming that the user Y who uses the FMC service sends back to the user X after receiving from the mobile terminal 601 in FIG.

  In the example described here, the user Y who uses the FMC service having the number “050-1111-1111” (dial-in number) is “user X” who has “080-2222-2222” (customer number). It is a case where it sends to. That is, it is the reverse of the case described in FIG.

  The user Y who uses the FMC service having the number “050-1111-1111” described here is preferably an internal user such as an employee. When the user Y dials, Dialing is performed using a number whose starting number is not “0”, such as “80001234” (system number).

  Furthermore, all the caller source numbers when the internal users in the company make a call are internal user-specific numbers such as “4700001” (extension number) whose starting number is not “0”. Furthermore, the user Y who uses this FMC service knows in advance that the transmission source number when he / she makes a call is not “050-1111-1111” (dial-in number) but “4700001” (extension number). Suppose that

  Therefore, in this way, when users who use the FMC service want to talk with each other, by calling with an internal user dedicated number (extension number) whose starting number is not “0” such as “4700001”, Calls (internal calls) within the FMC service are possible. A known technology is used for a system in which the internal user dedicated numbers (extension numbers) communicate with each other.

“80001234” (system number) sent by user Y as a destination number may be dialed by a user using the FMC service by selecting a button, and if it has already been received, the number stored in the portable terminal is selected. May be sent. That is, when a user who uses the FMC service transmits the system number, the number only needs to be known.
Further, the terminal held by the user Y who uses the FMC service may be not only a portable terminal but also a fixed terminal.

  In step S601, the IP telephone number processing apparatus receives the source number “4700001” and the destination number “80001234” (establishes communication) from the IP gateway by routing that is a known technique.

  Step S602 represents the number temporarily stored in the RAM 3202 as described in S401. The source number is “4700001” (extension number) and the destination number is “80001234” (system number).

  In step S603, as described in S402, the determination unit determines that 0 is not included in the first numbers of both the source number “4700001” (extension number) and the destination number “80001234” (system number). The unit determines that the transmission is internal, and does not perform the processing of S404 and S405 but performs the processing of S406.

  In step S604, the number converted from the number received at S601 by the conversion unit is changed to “050-1111-1111” (dial-in number) associated with the extension information as the source number used when transmitting at S605. Convert.

  Similarly, the conversion unit converts the incoming call destination number from the number received in S601 to “080-2222-2222” (customer) associated with the external line information as the incoming call destination number used when transmitting in S605. .

Step S605 represents the number temporarily stored in the RAM 3202 as described in S406. The transmission source number is “050-1111-1111” (dial-in number), and the destination number is “080-2222-2222” (customer number). That is, in S601, the caller number “4700001” (extension number) and the callee number “80001234” (system number) were changed, but both the caller number and the callee number were converted by the IP telephone number processing device. become. In other words, the initial number was not “0” when it was received, but it was converted to a number whose initial number was “0” when it was transmitted.
In step S606, the IP telephone number processing apparatus sends the source number and the destination number to the IP gateway by routing, which is a known technique.

Steps S <b> 607, S <b> 608, and S <b> 609 are responses and represent responses from the user dial having “080-2222-2222”. The response here is a known technique. After that, voice signal communication is performed by RTP session.
FIG. 7 is a data table used in the present invention.

Reference numeral 7101 denotes a call history table. In step S403, the registration unit 2206 registers the caller number and the callee number in the database as a call history using the caller number and the callee number temporarily stored in the RAM 3202 in step S401. The call history table is stored in the registration unit 2206 or the external memory 3211.
Reference numeral 7102 denotes an outside line information table.

  As explained in steps S404 and S405, when the registration unit searches the outside line information data and the customer number does not exist in the outside line information data (that is, a new customer number), the issuing unit automatically issues the system number. The issued system number is automatically registered in the outside line information database. There is no problem even if the customer number of the outside line information data and the system number are registered in advance before receiving the transmission source number and the destination information. The external line information table is stored in the registration unit 2206 or the external memory 3211.

  Reference numeral 7103 denotes an extension information table, and the registration unit registers the dial-in number and extension number of the extension information data in advance before receiving the transmission source number and the destination information. If there is a change or addition in the contents of the extension information, it may be corrected each time. The extension information table is stored in the registration unit 2206 or the external memory 3211.

The program in the present invention is a program that can be executed by the IP telephone number processing apparatus 101 or the information processing terminal in accordance with the processing of the flowchart shown in FIG. 4, and the storage medium of the present invention is a program that can execute the processing method in FIG. Remember as.
(Other embodiments of the present invention)

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by executing the reading.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  In addition, by executing the program read by the IP telephone number processing apparatus 101 and the information processing terminal, not only the functions of the above-described embodiments are realized, but also the computer operates based on the instructions of the program. It goes without saying that the OS (operating system) or the like performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network by a communication program, the system or apparatus can enjoy the effects of the present invention.
In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

  The telephone number processing apparatus according to the present invention has been described assuming that the IP telephone number processing apparatus 101 is a SIP server. However, the present invention is not limited to the implementation with the SIP server, and the FMC server and the PBX apparatus can be applied to the present invention. The telephone number processing method can be realized, and an embodiment of such a device also belongs to the technical scope of the present invention.

DESCRIPTION OF SYMBOLS 101 IP telephone number processing apparatus 103 IP telephone gateway 104 of portable terminal carrier B company IP telephone gateway 105 of portable terminal carrier A IP telephone gateway 601 of fixed telephone carrier A dedicated for portable terminal carrier A company Mobile terminal 401 that can be used on a line Mobile terminal 2201 that can be used on a dedicated line of mobile terminal carrier B Company Control unit 2202 Determination unit 2203 Issuing unit 2206 Registration unit 2207 Conversion unit 2208 Search unit 2209 Communication unit 3201 CPU
3202 RAM
3203 ROM

The present invention is a telephone number processing device for converting a telephone number when communication between an external telephone network and an internal telephone network is established, wherein the telephone number of the external telephone network is uniquely associated with a system number. first storage means for storing the external line information data receiving means for receiving information including a first source ID is a telephone number from the telephone network of the external line, the first received by the receiving means First search means for searching the system number uniquely associated with one transmission source number from the external line information data stored in the first storage means; and the first transmission source number A first conversion means for converting the system number searched by the first search means,
Transmitting means for transmitting information including the second transmission source number converted into the system number by the first conversion means to the destination of the extension telephone network is provided.

Further, the receiving unit may receive information which includes a third source number and a first destination number is a telephone number from the telephone network of the extension, the telephone number of the extension of the telephone network, the external A second storage means for storing extension information data associated with a dial-in number for receiving a call, and a system number of the first destination number received by the receiving means are uniquely associated. Is searched from the outside line information data stored in the first storage means, and the dial-in number associated with the third caller number is stored in the second storage means A second search means for searching from the extension information data, and a system number that is the first destination number is converted into a telephone number of the telephone network of the external line searched by the first search means. and, the third The source ID, further comprising a second conversion means for converting the retrieved dial number by the second retrieval means, the transmitting means is converted to the telephone number of an outside line telephone network by the converting means The information including the second destination number is transmitted to the destination on the outside telephone network.

Also, a determination means for determining whether the information received by the reception means is an external call from an external telephone network, and the information received by the reception means by the determination means is from an external telephone network. Whether the system number corresponding to the first transmission source number of the external transmission is registered in the external line information data stored in the first storage means. a first retrieving means for retrieving either by the first search means, when said external transmitting system number corresponding to the first source number is determined not to be registered, the first The system further comprises registration means for newly issuing a system number corresponding to the transmission source number and registering the issued system number in the external line information data.

The determination means determines that the call originates from an external telephone network if the first number of the first caller number received by the reception means is “0”, and the start number is “ If it is not “0”, it is determined that the call originates from the internal telephone network.

The determination unit determines that the call is from an external telephone network if the first number of the first destination number received by the reception unit is “0”. If it is not “0”, it is determined that the call originates from the internal telephone network.

The present invention is a telephone number processing device for converting a telephone number when communication between an external telephone network and an internal telephone network is established, wherein the telephone number of the external telephone network is uniquely associated with a system number. First storage means for storing the outside line information data, receiving means for receiving information including a first caller number that is a telephone number from the outside telephone network, and the first information received by the receiving means. First search means for searching the system number uniquely associated with one transmission source number from the external line information data stored in the first storage means; and the first transmission source number A first conversion means for converting the system number searched by the first search means,
Transmission means for transmitting the information including the second transmission source number converted into the system number by the first conversion means so as to arrive at the destination of the extension telephone network.

  The receiving means receives information including a third source number and a first destination number which are telephone numbers from the extension telephone network, and receives the telephone number of the extension telephone network and the outside line. A second storage means for storing extension information data associated with a dial-in number for receiving a call, and a system number of the first destination number received by the receiving means are uniquely associated. Is searched from the outside line information data stored in the first storage means, and the dial-in number associated with the third caller number is stored in the second storage means A second search means for searching from the extension information data, and a system number that is the first destination number is converted into a telephone number of the telephone network of the external line searched by the first search means. And the third Second conversion means for converting a caller number into a dial-in number searched by the second search means, wherein the transmission means is a telephone in an external telephone network by the second conversion means. Information including the second destination number converted into the number is transmitted to the destination on the outside telephone network so as to receive the call.

  Also, a determination means for determining whether the information received by the reception means is an external call from an external telephone network, and the information received by the reception means by the determination means is from an external telephone network. The external line information data stored in the first storage means to determine whether or not there is the first source number of the external transmission. 3 and a system corresponding to the first source number when it is determined by the third search unit that the first source number of the external transmission is not in the outside line information data. Registration means for issuing a new number and registering the issued system number in the outside line information data.

The present invention relates to a telephone number processing device for converting a telephone number when establishing communication between an external telephone network and an internal telephone network, and each telephone number of the external telephone network and each telephone number of the external telephone network. A first storage means for storing the external line information data uniquely associated with the system number unique to the telephone, and reception for receiving information including a first caller number that is a telephone number from the telephone network of the external line And the system number uniquely associated with the first transmission source number received by the receiving means is retrieved from the outside line information data stored in the first storage means. Search means, a first conversion means for converting the first source number into a system number searched by the first search means, and a first conversion means converted to a system number by the first conversion means. 2 source numbers are included Distribution and, characterized in that it comprises transmission means for transmitting in order to arrive at the destination extension telephone network, the.

Claims (11)

A telephone number processing device that converts a telephone number when establishing communication between an external telephone network and an internal telephone network,
First storage means for storing external line information data in which the telephone number of the external telephone network and the system number are uniquely associated;
Receiving means for receiving information including a caller number from an external telephone network;
First search means for searching the system number uniquely associated with the caller source number received by the receiving means from the external line information data stored in the first storage means;
First conversion means for converting the source number to a system number searched by the first search means;
A telephone number processing apparatus comprising: transmission means for transmitting information including the transmission source number converted into a system number by the first conversion means to a destination of an extension telephone network. The receiving means receives information including a source number and a destination number from an extension telephone network,
Second storage means for storing extension information data in which a telephone number of an extension telephone network is associated with a dial-in number for receiving a call from an outside line;
The telephone number uniquely associated with the system number of the destination number received by the receiving unit is searched from the external line information data stored in the first storage unit, and the calling source number is set. Second search means for searching for the dial-in number associated with the extension information data stored in the second storage means;
The system number which is the destination number is converted into the telephone number of the external telephone network searched by the first searching means, and the calling number is dialed by the second searching means Second conversion means for converting into an in-number,
2. The transmission means for transmitting information including a destination number converted into a telephone number of an external line telephone network by the conversion means so as to receive an incoming call to a destination of an external line telephone network. Telephone number processing equipment Determining means for determining whether the information received by the receiving means is an external call from an external telephone network;
When it is determined by the determining means that the information received by the receiving means is an external call from an external telephone network, the external call information data stored in the first storage means is added to the external call information. First search means for searching whether or not a system number corresponding to the caller source number is registered;
When it is determined by the first search means that a system number corresponding to the source number of the external call is not registered, a system number corresponding to the source number is newly issued and issued 3. The telephone number processing apparatus according to claim 1, further comprising registration means for registering a system number in the outside line information data.   The determination means determines that the call originates from an external telephone network if the source number received by the receiving means is “0”, and if the start number is not “0”, the internal number is determined to be internal. 4. The telephone number processing apparatus according to claim 3, wherein it is determined that the call originates from a telephone network.   The determination means determines that the call is from an external telephone network if the first number of the destination number received by the reception means is “0”, and the internal number if the start number is not “0”. 4. The telephone number processing apparatus according to claim 3, wherein it is determined that the call originates from a telephone network. A method for controlling a telephone number processing apparatus that converts a telephone number when establishing communication between an external telephone network and an internal telephone network,
A first storage step in which the first storage means of the telephone number processing device stores the external line information data in which the telephone number of the external line telephone network and the system number are uniquely associated;
A receiving step in which the receiving means of the telephone number processing device receives information including a caller number from an external telephone network;
The outside line information stored in the first storage step is stored in the first storage step by the first search means of the telephone number processing device, wherein the system number uniquely associated with the caller number received in the reception step A first search step for searching from data;
A first conversion step in which a first conversion means of the telephone number processing device converts the caller number into a system number searched in the first search step;
A transmitting unit of the telephone number processing device includes a transmitting step of transmitting the information including the source number converted into the system number by the first converting step so as to reach the destination of the extension telephone network. Control method for telephone number processing device A receiving step in which the receiving means of the telephone number processing device receives information including a caller number and a callee number from an extension telephone network;
A second storage step in which the second storage means of the telephone number processing device stores extension information data in which a telephone number of an extension telephone network is associated with a dial-in number for receiving a call from an outside line; ,
The second search means of the telephone number processing device stores the telephone number uniquely associated with the system number of the destination number received in the reception step in the first storage step. A second search step for searching from the external line information data and searching for the dial-in number associated with the caller source number from the extension information data stored in the second storage step;
The second conversion means of the telephone number processing device converts the system number as the destination number into the telephone number of the external telephone network searched in the first search step, and the source number And a second conversion step of converting the dial-in number searched in the second search step,
The transmission means of the telephone number processing apparatus includes a transmission step of transmitting information including the destination number converted into the telephone number of the external line telephone network by the conversion step so as to be received at the destination of the external line telephone network. 7. A method of controlling a telephone number processing apparatus according to claim 6 The determination unit of the telephone number processing device determines whether the information received in the reception step is an external call from an external telephone network;
When the first search means of the telephone number processing device determines that the information received in the receiving step is an external call from an external telephone network by the determining step, the first storing unit stores the information in the first storing step. A first search step for searching whether or not a system number corresponding to the source number of the external call is registered in the stored outside line information data;
When the registration means of the telephone number processing device determines that the system number corresponding to the external caller source number is not registered by the first search step, the system number corresponding to the caller number The telephone number processing apparatus control method according to claim 6 or 7, further comprising: a registration step of newly issuing a password and registering the issued system number in the external line information data.   The determination means of the telephone number processing device determines that the call originates from an external telephone network if the first number of the caller number received in the reception step is “0”, and the first number is “0”. 9. A method for controlling a telephone number processing apparatus according to claim 8, further comprising a determination step of determining that the call originates from an internal telephone network.   The determination means of the telephone number processing apparatus determines that the call is from the external telephone network if the first number of the called party number received in the reception step is “0”, and the first number is “0”. 9. A method for controlling a telephone number processing apparatus according to claim 8, further comprising a determination step of determining that the call originates from an internal telephone network. A program executed by a telephone number processing device that converts a telephone number when establishing communication between an external telephone network and an internal telephone network,
First storage means for storing external line information data in which a telephone number of a telephone network of an external line and a system number are uniquely associated;
A receiving means for receiving information including a caller number from an external telephone network;
First retrieval means for retrieving the system number uniquely associated with the source number received by the reception means from the external line information data stored in the first storage means;
First conversion means for converting the source number into a system number searched by the first search means;
A telephone number processing apparatus, characterized in that information including the caller number converted to a system number by the first conversion means is made to function as a transmission means for receiving a call to a destination of an extension telephone network. program

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