JP2011118845A - Contract support system by definite charge presentation - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a contract support system in which a customer can immediately recognize a final moving charge only by inputting predetermined information from a computer of his/her own house or workplace and the customer can conclude a contract for a moving work request by the definite charge. <P>SOLUTION: The contract support system includes a management server of a moving company that can perform bidirectional communicate with a customer terminal through a communication network. The management server includes: an external communication means connected to the communication network to be able to perform bidirectional communication with the customer terminal; a definite charge calculating means for calculating a definite charge about moving work on the basis of predetermined customer information input from the customer terminal; a definite charge and contract application information transmitting means for transmitting to the customer terminal the definite charge calculated by the definite charge calculating means and the declaration of intention for a contract application to moving work based on the definite charge; and an approval declaration of intention receiving means for receiving an approval declaration of intention for the contract application based on the customer's free will and completing contract conclusion. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a system for presenting a fixed fee related to a moving contract and a contract conclusion.

  From the past to the present, when we move, when we are going to ask a so-called moving company to transport household goods, the moving fee is estimated according to the following flow. That is, the mover first checks the date and time of the move desired by the customer, the address of the move source, and the address of the move destination. After that, the sales representative of the moving company visits the residence of the customer's moving source, etc., visually sees the packaged goods such as household goods that should actually be transported, grasps the type and quantity, and transports by this Calculate the total amount of luggage.

  Then, based on the obtained information, the fee for moving is calculated, the fee is presented to the customer, and confirmation is made as to whether or not to request the contractor to move.

  According to such a conventional method, from the viewpoint of the moving customer, the sales person of the moving company must be present when entering the house and checking the luggage, and in the busy period before moving Will have to spend a lot of time. In particular, for women who live alone, for example, in many cases, there is a great deal of anxiety about inviting a moving contractor into the house at midnight after returning home after work.

  Furthermore, it is very troublesome to have different vendors come to quote each time, such as when trying to obtain a quote from multiple vendors. Therefore, in reality, it is impossible to request a quote from many traders, compare them, and select a trader that provides a satisfactory service at a reasonable fee. When there is no more time, a situation has arisen in which it is necessary to request a move without obtaining an estimate of the move.

  On the other hand, every time a mover receives a request for a quote from a customer, the sales representative visits the customer's house, visually sees the package of household goods, etc. to be actually transported, grasps the type and quantity, This had to confirm and calculate the total amount of luggage to be transported. If you receive a request from an office worker or an office worker who goes home late at night, you have to visit the customer's home late at night when the customer comes home. There was a problem that the cost was very high.

  In addition, as a result of the extremely high operating cost, the operating cost has to be transferred to the moving service fee, and eventually the moving fee has increased.

In order to solve such a conventional problem, a customer accesses a homepage of a moving company (or a quotation company) from a home or company computer using the Internet, and obtains a quotation from the moving company. A method or system has been proposed (see Patent Documents 1 and 2 below). That is, in these methods or systems, the customer accesses the homepage of the mover, and the customer himself / herself inputs information such as the desired move date, the address of the mover, the address of the moveee, the type and quantity of the package. Based on these information, the estimated amount of the moving fee is calculated, and the estimated amount is transmitted to the customer.
With such an estimation method or system, the customer can quickly obtain an estimate of the moving fee.

JP 2002-117278 A Utility Model Registration No. 3135475

  However, the above-mentioned conventional moving estimation method and system are merely estimates, and it is impossible to conclude a contract for a moving work request only by obtaining this estimate.

  In other words, in the above conventional method and system, after all, the sales representative of the moving company visits the customer's home and confirms the type and amount of the baggage to be actually transported, and then presents the fixed price to the customer. It is done.

  Therefore, the conventional problems described above are not solved at all. That is, obtaining an estimate with the above-described conventional method or system may be somewhat of a reference level, but in the end, a definite fee remains unknown at that stage. In addition, there is no change in the need for a visitor's visit estimate for the moving company, which is not only a significant burden for both the customer and the moving company, but also has the disadvantage of increasing the moving fee. Was.

  The present invention is for overcoming the above-mentioned problems. A customer can know a definite moving fee instantly by inputting predetermined information from a home or work computer, and the customer's It is an object of the present invention to provide a contract support system by presenting a fixed fee that can be used to conclude a moving work request contract with the fixed fee in a state where freedom of selection is secured.

In order to solve the above problems, the contract support system by presenting a fixed fee according to the present invention presents a fixed fee related to moving work to a customer, applies for a contract, and makes a contract according to the intention of the customer. A contract support system by presenting a fixed fee to conclude,
It has a management server on the mover side that can communicate with customer terminals in both directions via the communication network.
The management server is connected to the communication network and is capable of bidirectional communication with a customer terminal;
A fixed charge calculation means for calculating a fixed charge for moving work based on predetermined customer information input from a customer terminal;

A fixed fee calculated by the fixed fee calculation means and a fixed fee and contract application information transmitting means for transmitting an indication of the intention to apply for a moving work contract based on the fixed fee;
Receiving a consent intention indication of the contract application based on the customer's free will, and an acceptance intention indication receiving means for completing the contract conclusion,

  Based on the predetermined customer information input from the customer terminal, a fixed fee for moving work in the range described in the input predetermined customer information is presented to the customer, and the predetermined customer information described in the input predetermined customer information An application for accepting a moving operation based on the scope and the fixed fee calculated thereby is transmitted to the customer, and a contract for the moving operation can be concluded by the customer's acceptance of the application. To do.

  According to the contract support system by presenting a fixed fee according to the present invention, the fixed fee related to the moving work can be immediately known only by the customer inputting predetermined information from his / her terminal. In addition, after confirming the contract fee based on the fixed fee, after confirming the fixed fee, based on the customer's free will, the intention of accepting the contract application can be displayed. Can be completed.

  Therefore, the customer can immediately know the fixed fee, so there is no need to receive a visit estimate from the sales representative of the moving company, and the contract for the moving work request can be easily and safely made with the fixed fee presented. It becomes possible to conclude.

  In addition, since it is not necessary for the moving contractor to make a visit estimate to the customer's home or the like, the burden is greatly reduced and the operating cost can be greatly reduced. Therefore, it is possible to set the moving work fee at a low price, which also benefits the customer.

In the contract support system by presenting a fixed fee according to the present invention, the customer information can include at least the desired moving date and time, the address of the moving source and the address of the moving destination, and the type and amount of the package to be transported.
In this way, it is possible to accurately calculate the vehicle, personnel, moving distance and time required for moving, the fuel cost of the vehicle, etc. necessary for the moving work.

Further, in the contract support system by presenting the fixed fee according to the present invention, the fixed fee calculation means includes at least the desired moving date and time input by the customer, the address of the moving source and the address of the moving destination, and the type and quantity of the package to be transported. It is preferable to calculate based on this.
In this way, it is possible to present to the customer an appropriate fixed fee that will not cause any loss to either the customer or the mover.

  As described above, according to the contract support system by presenting a fixed fee according to the present invention, the customer can immediately know the fixed fee related to the moving work only by inputting predetermined information from his / her terminal. In addition, after confirming the contract fee based on the fixed fee, after confirming the fixed fee, based on the customer's free will, the intention of accepting the contract application can be displayed. Can be completed.

  Therefore, the customer can immediately know the fixed fee, so there is no need to receive a visit estimate from the sales representative of the moving company, and the contract for the moving work request can be easily and safely made with the fixed fee presented. It becomes possible to conclude.

  In addition, since it is not necessary for the moving contractor to make a visit estimate to the customer's home or the like, the burden is greatly reduced and the operating cost can be greatly reduced. Therefore, it is possible to set the moving work fee at a low price, which also benefits the customer.

  Therefore, the contract support system by presenting the fixed fee according to the present invention allows the customer to request a moving work with confidence based on the fixed fee without the burden of a visit estimate etc. In addition, it is possible to provide tremendous profits to both parties, which can significantly reduce operating costs and provide moving services to customers at low charges.

1 is a system schematic diagram showing an embodiment of a contract support system according to the present invention. It is a figure which shows the basic composition of the management server and customer terminal in FIG. It is a block diagram which shows the function of the management server in one Embodiment of the contract assistance system which concerns on this invention. It is a block diagram which shows the function which a customer terminal should have in one Embodiment of the contract assistance system which concerns on this invention. It is a flowchart which shows an example of operation | movement of the contract assistance system which concerns on this invention. It is a figure which shows an example of the screen for inputting the address of the moving origin which a customer desires to move, and the address of a moving destination. It is a figure which shows an example of the screen for inputting the date on which a customer desires to move. It is a figure which shows an example of the screen for selecting the moving plan which a customer desires. It is a figure which shows an example of the screen for selecting and inputting the kind of household goods which a customer desires to carry, and the quantity of each household goods.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention will be described in detail with reference to the drawings.

  As shown in FIG. 1, the contract support system 1 in this embodiment includes a management server 2 connected to the Internet 9 and can communicate bidirectionally with a plurality of customer terminals 3 also connected to the Internet 9. ing.

  As shown in FIG. 2, the management server 2 includes at least a CPU 21, a RAM 22, a storage device (hard disk) 23, and an external communication device 24 such as a modem or a LAN board, and a display device such as a liquid crystal display as necessary. 25 and an input device 26 such as a keyboard and a mouse.

  The storage device 23 calculates a main program for calculating a moving fee, a moving date / time, a predetermined moving condition / plan prepared by the moving contractor, a moving distance and a route from the moving source address / moving address. For example, various data necessary for calculating the moving fee, such as information for households, a list of household goods, and predetermined volume data corresponding thereto are stored. The storage device also includes means for temporarily storing customer input information (moving source and moving address, desired date, details of household goods, etc.) input / transmitted by the customer from the customer terminal. .

  The CPU 21 moves with reference to the program stored in the storage device 23, various data necessary for the moving fee, and customer input information transmitted from the customer terminal 3 via the Internet 9 and stored in the storage device 23. The fee is calculated and transmitted to the customer terminal.

  On the other hand, the customer terminal similarly includes at least a CPU 31, a RAM 32, a storage device (hard disk) 33, and an external communication device 34 such as a modem or a LAN board, and if necessary, a display device 35 such as a liquid crystal display, and a keyboard. And an input device 36 such as a mouse. Then, the information input screen data necessary for the charge calculation transmitted from the management server 2 of the moving company via the Internet 9 is displayed on the display device 35, and the customer input information is displayed by the input device 36 in accordance with the instructions on the screen. The customer input data is transmitted to the management server 2 of the moving company via the Internet 9.

FIG. 3 shows the function of the management server 2 of the moving company. The management server 2 includes an external communication unit 51 connected to the Internet 9, a control processing unit 52, and a storage unit 53.
The external communication means 51 is a means realized by a modem, a LAN board, etc., and enables two-way communication with the customer terminal 3 via the Internet 9.

  The control processing means 52 is a means mainly realized by the CPU 21 with reference to programs and data stored in the storage means 53, and for receiving predetermined customer input information necessary for moving fee calculation. Customer input information processing means 521 for receiving the customer input information input / transmitted from the customer terminal and the basic fee for calculating the basic fee based on the predetermined information of the customer input information The calculation means 522, the distance calculation means 523 for calculating the moving distance from the moving source address and the moving address in the customer input information, and the total amount (volume) of the household goods to be transported from the type and number of the household goods in the customer input information A fixed charge for calculating a fixed charge for moving based on the load amount calculating means 524 for calculating the load, the basic charge and distance calculated by the respective means, and the load of household goods Out and a means 525.

  Further, the control processing unit 52 includes a fixed fee and contract application information output unit 526 that outputs a fixed fee calculated by the fixed fee calculation unit 525 and a contract application intention display based on the fixed fee to a customer terminal, And an intention display receiving means 527 for accepting the contract application for receiving the confirmation of the final fee and the intention display from the customer for the intention display of the contract application.

  The storage means 53 is mainly realized by the storage device 23. The storage means 53 includes a main program 531 for calculating a moving fee, basic selection items relating to information necessary for calculating the moving fee, and the like. A master table 532 stored, a customer input information table 533 to store customer input information corresponding to each selection item stored in the master table 532, a moving source address and a moving destination address input by the customer Map data / distance calculation data 534 for calculating the distance and route to move from.

  FIG. 4 shows the functions of the customer terminal 3 for inputting customer input information transmitted from the external communication means 61 connected to the Internet 9 and the management server 2 on the mover side via the Internet 9. Screen data receiving means 62 for receiving screen data, customer information input means 63 for inputting customer input information, customer information transmitting means 64 for transmitting the inputted customer input information, and the transmitted customer input information. Based on the fixed fee information calculated by the management server 2 based on this, and the fixed fee and contract application information receiving means 65 for receiving the intention indication of the contract application from the moving company based on the fixed fee, and the intention of the contract application from the moving company An approval intention display transmitting means 66 for the contract application for outputting the approval intention display to the management server 2 of the moving contractor. That.

  FIG. 5 is a flowchart showing an example of the operation of the contract support system according to the present invention. If it demonstrates along the flow of the said flow, the customer who wants to know a moving charge will access the management server 2 of a moving trader first (S101).

  In response to a request from the customer terminal, screen data for receiving predetermined customer input information necessary for moving fee calculation is transmitted from the customer input information processing means 521 of the management server 2 via the Internet 9. The input screen is displayed on the display device of the customer terminal 3 (S103).

  In accordance with the instructions on the screen displayed in S103, the customer sequentially enters the customer input information necessary for calculating the moving fee, that is, the address of the moving source, the address of the moving destination, the date on which the user wishes to move, Enter the specific plan that can be selected, the type of household goods to be transported, the quantity, etc. Although this input order can be changed as appropriate, it will be further explained along with an example shown in FIG. 5. First, in S102, screen data for inputting a moving source address and a moving destination address to which the customer moves is transmitted. Then, the screen is displayed on the customer terminal 3 (S103).

  On the other hand, the customer inputs the address of the moving source and the address of the moving destination according to the display on the screen, and transmits them to the management server 2 on the moving trader side (S104). The management server 2 receives the information transmitted in S104, refers to the input information and the map data / distance calculation data 534, and determines the distance and route to be moved by the distance calculation means of the management server 2. Calculated (S105).

  The distance calculation means 523 and the map data / distance calculation data 534 are stored in the management server 2 in this embodiment, but they are not necessarily stored in the management server 2. The distance calculation means 523 and the map data / distance calculation data 534 may use an external database that provides a map information providing service and a distance / route information providing service. In this case, the management server may include a moving source address and moving address information transmitting means and a distance information receiving means for receiving distance information / route information calculated by the service. Further, it is desirable that the distance information calculated by the distance calculating means 523 includes not only the travel distance and route but also the presence / absence of toll road use and its charge.

  FIG. 6 shows an example of the moving source address and moving address input screen displayed on the customer terminal. A moving source address input field 711 and a moving address input field 712 are displayed on the left side of the screen 71. Is provided. When a customer inputs a moving source address and a moving address on the screen and sends the information to the management server 2 of the moving company, the management server 2 calculates the distance and route from the moving source address to the moving address. The

Next, screen data for selecting a date on which the customer wishes to move and a desired plan are transmitted to the customer terminal 3 (S106), and the screen is displayed on the customer terminal 3 (S107). The plans here are a plurality of plans that can be selected by a customer prepared in advance by the moving trader, such as selection of conditions for loading and unloading work at the package and loading / unloading time at the destination. This plan can be presented with various contents and fees based on various factors that affect the fees for moving work.
The customer inputs a desired date and plan according to the instruction on the screen displayed in S107, and transmits it to the management server 2 of the moving company (S108).

  The management server 2 refers to the information transmitted in S108 and the data stored in the master table 532 in the management server 2, and selects the basic plan corresponding to the customer input information, calculates the charge for the basic plan, and A distance charge exceeding the travel distance charge included in the basic plan is calculated (S109).

  FIGS. 7 and 8 are screens 72 and 73 for selecting the date and plan that the customer terminal desires to move, and date desired selection fields 721 and 731 and plan selection fields 722 and 732 are displayed. . When the customer wishes to move in each field, the plan is entered and the information is transmitted to the management server 2, the management server 2 selects the basic plan corresponding to the information entered by the customer, and the basic The basic charge for the plan is calculated. Further, the distance charge exceeding the travel distance charge included in the basic plan is calculated with reference to the moving distance information calculated in S105 and displayed in the charge display fields 723 and 733.

  Furthermore, the management server 2 transmits screen data for inputting the type of household goods that the customer wishes to carry and the quantity of each household goods to the customer terminal 3 when moving (S110), and the screen is displayed on the customer terminal. (S111).

On the screen displayed in S111, a list of all types of furniture, home appliances, bedding, books, lighting equipment, sports equipment, and other household goods that can be normally considered is displayed. In this case, all household goods may be displayed at once, or may be displayed sequentially, for example, for each type of room such as a living room or a bedroom.
The customer sequentially selects and inputs the type and quantity of household goods desired to be transported according to the instructions on the displayed screen, and transmits the information to the management server (S112).

  Each household item is associated with predetermined volume data, and this correspondence data is stored in the master table 532 of the management server 2. The load calculation means of the management server 2 calculates the total amount (total volume) of household goods to be transported with reference to the type and quantity of household goods selected and input by the customer and the volume data corresponding to each household goods. . In addition, the management server 2 calculates a fixed fee for moving work based on the basic fee, distance fee, and the total volume of household goods to be transported obtained up to S112 (S113).

  FIG. 9 is a diagram showing an example of a screen for inputting details of household goods displayed on the customer terminal and to be transported. The screen 74 includes a household goods list 741 and a selected household goods display column 742. It has been. The customer checks the household goods requested for transportation while looking at the household goods list on this screen displayed on the customer terminal. There are many types of household items that can be envisaged, such as furniture such as beds, bookshelves, sofas, home appliances such as TVs, microwave ovens, refrigerators, books such as books and magazines, and sports equipment such as golf bags and ski sets. Household goods are displayed. This display of household goods may be displayed as a list of all household goods, but may be displayed separately for each type of furniture, home appliances, etc., or for each room such as a living room, kitchen, child room, etc. It may be displayed separately or may be displayed by a combination thereof. While looking at this household goods list, the customer checks the applicable household goods (desired to be transported). On this screen, by clicking on the corresponding household goods, the selected (clicked) household goods. Is displayed in the selected household property display column 742. Also, a volume corresponding to each household item in the household item list is set, and each household item and a numerical value corresponding to the volume are associated and stored in the master table 532. Then, the sum of the household goods selected by the customer and the volume corresponding thereto is calculated and displayed in the household goods volume display field 743 as the total volume of household goods to be transported.

  Subsequently, the management server 3 intends to apply for a contract to move without fail within the range of information entered by the customer between S101 to S113 based on the fixed fee information calculated in S113 and the fixed fee. The display is transmitted to the customer terminal 3 (S114), and the fixed fee information and the intention display of the contract application are displayed on the customer terminal 3 (S115).

  In this way, the customer can instantly know the fee for moving from his / her terminal and the fixed fee at any time. If the customer is willing to accept the fixed fee and the intention of contract application displayed in S115 based on the customer's own free will, accept the terms and conditions for the contract application, and request the moving work. Then, an intention to accept the contract application is transmitted to the management server 2 (S116), and the management server 2 receives it to establish a contract.

  Thus, according to the contract support system according to the present invention, the customer can know the fixed fee for moving easily and quickly via the Internet. Therefore, there is no need to call the moving contractor to make a home visit request, and the time and psychological burden can be greatly reduced, and the moving work can be requested with peace of mind based on the fixed fee. In addition, as a moving contractor, it is possible to reduce the operating cost based on the visit estimate and to set a low fee for the moving work.

  In the above, an embodiment of the contract support system according to the present invention has been described. However, the present invention is not limited to this embodiment, and includes various embodiments within the scope of the present invention. It is a waste.

1 Contract support system 2 Management server 3 Customer terminal

Claims (3)

A contract support system for presenting a fixed fee for moving work to a customer, applying a contract, and presenting a fixed fee for signing a contract in accordance with the customer's intentions. It has a management server on the mover side that can communicate with the terminal in both directions,
The management server is connected to the communication network and is capable of bidirectional communication with a customer terminal;
A fixed charge calculation means for calculating a fixed charge for moving work based on predetermined customer information input from a customer terminal;
A fixed fee calculated by the fixed fee calculation means and a fixed fee and contract application information transmitting means for transmitting an indication of the intention to apply for a moving work contract based on the fixed fee;
Receiving a consent intention indication of the contract application based on the customer's free will, and an acceptance intention indication receiving means for completing the contract conclusion,
Based on the predetermined customer information input from the customer terminal, a fixed fee for moving work in the range described in the input predetermined customer information is presented to the customer, and the predetermined customer information described in the input predetermined customer information An application for accepting a moving operation based on the scope and the fixed fee calculated thereby is transmitted to the customer, and a contract for the moving operation can be concluded by the customer's acceptance of the application. Contract support system by presenting fixed price.   2. The contract support system according to claim 1, wherein the customer information includes at least a desired moving date and time, an address of the moving source and an address of the moving destination, and a type and amount of a package to be transported.   The fixed fee calculation means calculates at least based on a desired moving date and time input by a customer, a moving source address and a moving destination address, and a type and quantity of a package to be transported. Contract support system with the stated fixed price.

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