JP2011086076A - Information processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system for creating restroom evaluating information and presenting the information to a portable terminal device and the like. <P>SOLUTION: The information processing system includes a restroom database 564, a communication processing part 512, an information creating part 524 and a presentation processing part 518. The restroom database 564 stores restroom information including ID information identifying restroom equipment. The communication processing part 512 receives user evaluation information and the ID information via a communication part 550 from the portable terminal device 100 which operates the restroom equipment by radio communication with a controller for restroom equipment. The information creating part 524 refers to the restroom database 564 based on the ID information, acquires the restroom information, and creates restroom evaluation information based on the restroom information and the user evaluation information. The presentation processing part 518 presents the restroom evaluation information to the portable terminal device 100 or an information processing device 30 via a network. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an information processing system and the like.

  Finding a rest room in an unfamiliar place, such as on the go, is very difficult in itself. Furthermore, when searching for a rest room (toilet), there are many cases of emergency. Therefore, there is a demand for an information providing system that supports quick search for restrooms.

  On the other hand, an information providing system limited to the area can be considered, but there is a problem that the information providing area is very narrow and the number of target rest rooms is small. Furthermore, there is a problem that the amount of information to be provided is small and it is not possible to provide information on a rest room in which a certain level of comfort is guaranteed.

  There is also a problem with the operation of restroom equipment such as toilet equipment. It is not hygienic to directly touch the operating device even when a controller is installed, as well as when a lever attached to the restroom device itself is required. This is because operation devices are touched by an unspecified number of people in various situations. For this reason, it is necessary to provide a method for realizing a hygienic operation of restroom equipment.

  Furthermore, there is a problem that the environmental information of the rest room is not accurately transmitted. In other words, the dissatisfaction and demands of the user's rest room are often left without being communicated to the rest room manager. In addition, the rest room manager cannot know the status of the rest room in real time, such as the amount of consumables and the presence or absence of obstacles.

  Therefore, it is desired to provide a system that comprehensively solves these problems.

  Patent Document 1 discloses a technique for realizing smooth use of toilet equipment by transmitting toilet use status information to a portable terminal device.

JP 2009-2088 A

  According to some aspects of the present invention, it is possible to provide an information processing system that can receive user evaluation information and create restroom evaluation information based thereon.

  One aspect of the present invention includes a restroom database, a communication processing unit, an information creation unit, and a presentation processing unit, and the restroom database includes at least ID information that identifies a restroom device. And the communication processing unit, from a mobile terminal device that operates the restroom device by performing wireless communication with the control device for the restroom device, user evaluation information input by a user using the restroom device; A process of receiving the ID information via a communication unit is performed, and the information creation unit acquires the rest room information by referring to the rest room database based on the ID information, and the acquired rest Rest room evaluation information is created based on room information and the user evaluation information, and the presentation processing unit Room evaluation information, related to an information processing system that performs processing to be presented to the mobile terminal device or the information processing apparatus via a network.

  In one aspect of the present invention, the rest room database stores rest room information. And if user evaluation information is transmitted from a portable terminal device, rest room evaluation information will be created based on the received user evaluation information and rest room information, and will be shown to an information processor via a network. As a result, it is possible to create the restroom evaluation information by appropriately associating the restroom information with the user evaluation information. For example, for the mobile terminal device or information processing device that has requested the information, the created restroom A system for presenting evaluation information can be realized.

  Moreover, in one aspect of the present invention, a point processing unit that performs a process of giving points to the user on condition that the user evaluation information is transmitted from the user may be included.

  In this way, for example, a system that gives points to a user who has transmitted user evaluation information can be realized.

  In one aspect of the present invention, a billing processing unit that performs billing processing for a user based on the points may be included.

  In this way, billing processing based on points can be performed. For example, it is possible to realize a system that can use points to discount usage fees.

  Moreover, in one aspect of the present invention, a user information registration unit that registers user attribute information in association with the restroom evaluation information may be included.

  In this way, it becomes possible to associate the user attribute information with the rest room evaluation information, for example, it is possible to associate the rest room evaluation information with the user's sex, age, and the like.

  In one aspect of the present invention, when the operation history information of the restroom device is received, the information creation unit may create the restroom evaluation information based on the received operation history information. .

  If it does in this way, it will become possible to reflect the operation history information of a rest room apparatus in rest room evaluation information.

  In one aspect of the present invention, the information creation unit receives at least one of the usage history information of the restroom device and sensor information collected by the sensor, and based on the information, the restroom evaluation information May be created.

  If it does in this way, it will become possible to reflect the usage history information and sensor information of restroom equipment in restroom evaluation information.

  Moreover, in one aspect of the present invention, the communication processing unit, along with the user evaluation information, transmits incidental information that is at least one of operation history information, use history information, and sensor information from the portable terminal device to the communication unit. You may perform the process received via.

  In this way, when user evaluation information is received, information such as operation history information can be received and used as incidental information.

  Moreover, in one aspect of the present invention, the information creation unit creates a rank point of a restroom device based on the restroom evaluation information, and the presentation processing unit is configured to store the portable device when the user searches for a restroom device. On the search screen displayed on the terminal device, a process of presenting the rank points in association with each rest room may be performed.

  In this way, it becomes possible to create rank points based on the rest room evaluation information, and for example, rank points can be displayed on the search screen. Here, the rank point may be, for example, simple and highly visible information.

  In one aspect of the present invention, the communication processing unit receives maintenance information of the restroom device input to the restroom device control device from the portable terminal device via the communication unit. May be performed.

  In this way, the maintenance information can be received and presented to, for example, the user's mobile terminal device or information processing device.

The figure for demonstrating the outline | summary of this system (I-REST). The system configuration example of this embodiment. 1 is a configuration example of an information processing system according to an embodiment. Explanatory drawing of operation | movement of this embodiment. Explanatory drawing of operation | movement of this embodiment. 6A and 6B show examples of operation screens. An example of an evaluation screen. 8A is an example of user evaluation information, FIG. 8B is an example of restroom evaluation information, and FIG. 8C is an example of user registration information. FIG. 9A shows an example of rank points, and FIG. 9B shows an example of comment information. The sequence diagram showing the example of a typical usage and the example of an accounting process. Data table structure example. The example of the table structure of the information for operation signal generation. The example of the transmission data format of Ir remote control. Explanatory drawing of specific embodiment. The sequence diagram of concrete embodiment.

  Hereinafter, this embodiment will be described. In addition, this embodiment demonstrated below does not unduly limit the content of this invention described in the claim. In addition, all the configurations described in the present embodiment are not necessarily essential configuration requirements of the present invention.

1. What is I-REST? The applicant has proposed the following system in order to solve the problems related to searching for restrooms, operating restroom equipment, and transmitting restroom information. FIG. 1 shows an outline of the system. In the present embodiment, a restroom device in which a controller (remote controller) with unified operation is installed and cleanliness / comfort is guaranteed or a facility in which the restroom device is installed is referred to as I-REST. The control device for restroom equipment is called an I-REST controller.

  As shown in FIG. 1, the I-REST controller is a controller for operating a rest room device such as a toilet device, and of course, the rest room device can be operated alone. The I-REST controller is characterized in that it holds various information such as a unique ID of the controller, a type of restroom device, operation signal generation information, sensor information, usage history information, advertisement information, and consumable information. .

  Further, the system proposed by the present applicant is characterized in that a portable terminal device is used to operate the I-REST controller. Communication between the portable terminal device and the I-REST controller can be realized by bidirectional communication using IrDA (Infrared Data Association), for example. In addition, CROSS YOU or the like may be used.

  When the I-REST controller is operated by the mobile terminal device, for example, a mobile application is used. From the mobile terminal device, operation signal information for operating the rest room device is transmitted to the I-REST controller. The I-REST controller transmits the received operation signal information to the rest room device. Thereby, it becomes possible to operate the rest room device by the mobile terminal device, and it is not necessary to directly touch the operation device, and the problem on hygiene can be solved. As an interface between the I-REST controller and the rest room device, a wired or Ir remote controller can be adopted.

  The user can evaluate the feeling of use of the I-REST facility after using the I-REST facility. An evaluation screen for inputting user evaluation information is displayed on the mobile application. The input user evaluation information is transmitted to the Web (network), and can be received, for example, by a server system or the like to perform various processes. As a result, the dissatisfaction and request felt by the user using the I-REST facility are transmitted to the network and transmitted to the toilet manager or the like.

  In addition, the proposed system is characterized in that, along with the user evaluation information transmission described above, incidental information is also transmitted to the server or the like. The incidental information is information transmitted to the mobile terminal device as necessary from various information held by the I-REST controller. As described above, for example, sensor information, usage history information, consumable information, etc. is there. Thereby, even if the I-REST controller itself does not have a network communication function, it becomes possible to transmit information held through the mobile terminal device to the network. Therefore, information that is useful for management and sales can be obtained by referring to the information transmitted to the network by the restroom manager and the restroom equipment manufacturer.

  It is also effective to give points to users who have transmitted user evaluation information. By saving points, for example, if a privilege such as discounting the system usage fee is given, it can be expected that the user will actively transmit user evaluation information. By doing so, it becomes possible to efficiently collect information about the I-REST facility, and the amount and accuracy of information to be provided will be improved.

  By realizing the above system, all the interested parties of the restroom device can enjoy the benefits. Specifically, the user can use a clean and comfortable toilet everywhere, and can notify an administrator or the like when there is a complaint or a request.

  Since managers (store and facility managers) can use comfortable toilets as a selling point, the number of customers can be expected to increase. In addition, since the entire system participant will be responsible for costs (system participants can request money and other burdens as long as they enjoy the benefits), the cleanliness of the toilet can be maintained with little investment. Become.

  Restroom equipment manufacturers can promote products efficiently. Conventionally, promotion was possible only in limited places such as showrooms, but with this system, the company's products can be publicized in many places compared to showrooms and by natural means. In addition, users can collect opinions about restroom equipment.

  In addition, the maintenance contractor can appeal the quality of maintenance. In other words, many opinions of users regarding the cleanliness of toilets and the replenishment status of consumables are gathered. If a good evaluation is obtained there, the quality of service is high. By appealing this point to the store / facility manager, a stable contract can be obtained.

  The outline of the system is as described above. The configuration, data structure, specific examples, etc. of this system will be described below.

2. System Configuration FIG. 2 shows a system configuration example of the I-REST search system of this embodiment, and FIG. 3 shows a configuration example of the information processing system of this embodiment. This I-REST search system is realized by the mobile terminal device 100, the restroom device control device 200, the information processing system 500, and the like. The mobile terminal device 100 and the restroom device control device 200 (controller device in a narrow sense) are communicatively connected by wireless communication units 140 and 240. The mobile terminal device 100 is connected to the network 10 and communicates with the information processing system 500 (server system in a narrow sense) via the network 10.

  In the present embodiment, a method for operating the restroom device control device 200 with the user's mobile terminal device 100 is provided. In addition, the user evaluation of the I-REST facility is transmitted to the network and stored in the information processing system 500, so that information on the I-REST facility is enhanced and information for the manager such as the rest room status is also transmitted. To do.

  Specifically, when the user searches for an I-REST facility from the mobile terminal device 100 such as a mobile phone using, for example, a mobile application, a search result is returned from the information processing system 500 connected to the network 10. In response, the user moves to the I-REST facility.

  The control device 200 for restroom equipment is installed in the I-REST, and holds controller information for operating restroom equipment (sanitary equipment, toilet equipment installed in the restroom). First, communication with the user's mobile terminal device 100 is performed, and controller information is transmitted. Based on the controller information (operation signal generation information), the mobile terminal device 100 displays an operation screen for operating the rest room device. When an operation is performed on the operation screen, a function command (operation signal information) for operation is transmitted to the restroom device control apparatus 200. The restroom device control apparatus 200 operates the restroom device body based on the received function command.

  After using the I-REST facility, an evaluation screen is displayed on the mobile terminal device 100 of the user. The user inputs an evaluation and sends it to the information processing system 500, thereby giving points.

  Hereinafter, the configuration of the present embodiment will be specifically described with reference to FIGS. 2 and 3. Note that the mobile terminal device 100, the restroom device control device 200, the information processing system 500, and the like are not limited to the configurations in FIGS. 2 and 3, and some of these components may be omitted or other components may be added. It is possible to implement various modifications such as.

  FIG. 2 shows configurations of the mobile terminal device 100 and the restroom device control device 200. The network 10 can include a public network such as a mobile communication network and the Internet network, or a fixed telephone network. A mobile communication network for communication connection with the mobile terminal device 100 is a mobile telephone network such as a CDMA (Code Division Multiple Access) method or a PDC (Personal Digital Cellular) method, or a PDC-P (PDC-Packet) method. Mobile data communication networks such as The network 10 can be realized by a WAN (Wide Area Network), a LAN (Local Area Network), or the like, regardless of wired or wireless.

  The sensor 20 is installed to acquire environmental information in the rest room, and is, for example, a temperature sensor, a humidity sensor, an odor sensor, or the like. As shown in FIG. 2, the sensor 20 may be provided outside the restroom device control device 200, or may be incorporated in the restroom device control device 200.

  The mobile terminal device 100 is a mobile device having a communication function. Specifically, a cellular phone, a PDA, a portable game machine, and the like possessed by the user, a function of communicating with the information processing system 500 via the network 10, and a control device 200 for restroom equipment via the wireless communication unit 140. It has a function to communicate with.

  The restroom device control device 200 is a device used for operating the restroom device. Specifically, it is a wall-mounted controller, an I-REST controller, or the like, and has a function of communicating with the mobile terminal device 100 via the wireless communication unit 240 and communicating with the restroom device body via the operation signal information output unit 270.

  The mobile terminal device 100 includes a processing unit 110, an operation unit 130, a wireless communication unit 140, a network communication unit 150, and a display unit 160. Various modifications such as omission of some of these components and addition of other components are possible.

  The processing unit 110 of the mobile terminal device 100 performs various processes based on operation information from the operation unit 130 and information received by the wireless communication unit 140 and the network communication unit 150. The function of the processing unit 110 can be realized by hardware such as various processors (CPU and the like), ASIC (gate array and the like), a program, and the like.

  The operation unit 130 is for a user to perform various operations on the mobile terminal device 100, and can be realized by various buttons, a GUI, and the like.

  The wireless communication unit 140 is for communicating with the wireless communication unit 240 of the restroom device control apparatus 200. The network communication unit 150 communicates with, for example, the information processing system 500 via the network 10.

  The display unit 160 is for displaying various display screens, and can be realized by, for example, a liquid crystal display or an organic EL display.

  The restroom device control apparatus 200 includes a processing unit 210, an operation unit 230, a wireless communication unit 240, a storage unit 260, and an operation signal information output unit 270. Various modifications such as omission of some of these components and addition of other components are possible.

  The processing unit 210 of the restroom device control apparatus 200 performs various processes based on operation information from the operation unit 230 and information received by the wireless communication unit 240. The function of the processing unit 210 can be realized by hardware such as various processors (CPU and the like), ASIC (gate array and the like), a program, and the like.

  The operation unit 230 is for the user to perform various operations of the restroom device control apparatus 200, and can be realized by various buttons, a GUI, and the like.

  The wireless communication unit 240 is for communicating with the wireless communication unit 140 of the mobile terminal device 100.

  The storage unit 260 serves as a work area for the processing unit 210, the wireless communication unit 240, and the like, and its functions can be realized by a memory such as a RAM or an HDD (hard disk drive).

  The operation signal information output unit 270 has a function of transmitting the operation signal generated by the processing unit 210 to the restroom device body. For example, the function of the operation signal information output unit 270 can be realized by an Ir remote controller, or may be realized by a wired interface.

  The processing unit 110 of the mobile terminal device 100 includes a communication processing unit 112, an authentication processing unit 118, a display control unit 120, and an operation signal information generation unit 122. Note that various modifications such as omitting some of these components (for example, the authentication processing unit and the operation signal information generation unit) and adding other components are possible.

  The communication processing unit 112 performs processing for communicating with the restroom device control apparatus 200 via the wireless communication unit 140 or communicating with the information processing system 500 via the network communication unit 150. The transmission processing unit 116 is included. The reception processing unit 114 performs a process for receiving information, and the transmission processing unit 116 performs a process for transmitting information.

  The authentication processing unit 118 performs user authentication processing. For example, it is determined whether the user has the authority to operate the restroom device, and processing for determining whether to permit the operation is performed.

  The display control unit 120 performs processing for displaying various screen information on the display unit 160. For example, control is performed to display an operation screen for the user to operate the rest room device, an evaluation screen for the user to input an evaluation for the I-REST facility, and the like.

  The operation signal information generation unit 122 generates operation signal information based on the operation signal generation information received from the restroom device control device 200 and the operation information input by the user using the operation unit of the mobile terminal device. Has the function of

  The processing unit 210 of the restroom device control apparatus 200 includes a communication processing unit 212, a sensor information acquisition unit 218, and an update processing unit 220. Note that various modifications may be made such as omitting some of these components (for example, the sensor information acquisition unit and the update processing unit) and adding other components.

  The communication processing unit 212 performs processing for communicating with the mobile terminal device 100 via the wireless communication unit 240, and includes a reception processing unit 214 and a transmission processing unit 216. The reception processing unit 214 performs a process for receiving information, and the transmission processing unit 216 performs a process for transmitting information.

  The sensor information acquisition unit 218 has a function of acquiring information from the sensor 20. For example, temperature, humidity, and odor information is acquired from a temperature sensor, a humidity sensor, and an odor sensor, and stored in the storage unit 260. In addition, the sensor information 266 that has been transmitted to the information processing system 500 and is no longer needed is deleted from the storage unit.

  The update processing unit 220 performs various information update processes. For example, the usage history information 262 indicating how many people have used the restroom device is updated. In addition, a process of deleting from the storage unit the usage history information 262 that has been transmitted to the information processing system 500 and is no longer needed.

  The storage unit 260 of the restroom device control apparatus 200 stores use history information 262, operation history information 264, sensor information 266, maintenance information 268, and advertisement information 269.

  The usage history information 262 indicates how many people have used the restroom device (for example, twice for men in their 20s, three times for men in their 30s, etc. in one hour). The operation history information 264 indicates what operation the user has performed (for example, mute once for each cleaning). The sensor information 266 is environmental information collected by the sensor device. The maintenance information 268 is information relating to the maintenance of the rest room device input by a maintenance company or the like. The advertisement information 269 is product information of restroom equipment, peripheral commercial facility information, and the like. These pieces of information are transmitted to the information processing system 500 via the network 10. The maintenance information 268 and the advertisement information 269 may be stored only in the information processing system 500 and not stored in the storage unit 260.

  Next, the configuration of the information processing system 500 will be described with reference to FIG. In the following description, the database is denoted as DB as necessary. The information processing system 500 includes a processing unit 510, a communication unit 550, and a storage unit 560. Various modifications such as omission of some of these components and addition of other components are possible.

  The processing unit 510 of the information processing system 500 performs various processes based on information received by the communication unit 550, information stored in the storage unit 560, and the like. The function of the processing unit 510 can be realized by hardware such as various processors (CPU and the like), ASIC (gate array and the like), a program, and the like.

  The communication unit 550 has a function of communicating with, for example, the mobile terminal device 100 via the network 10.

  The storage unit 560 serves as a work area for the processing unit 510, the communication unit 550, and the like, and its functions can be realized by a memory such as a RAM, an HDD (hard disk drive), or the like.

  The processing unit 510 includes a communication processing unit 512, a presentation processing unit 518, a point processing unit 520, a charging processing unit 522, an information creation unit 524, and a user information registration unit 526. Note that various modifications may be made such as omitting some of these components (for example, the charging processing unit and the user information registration unit) and adding other components.

  The communication processing unit 512 communicates with, for example, the mobile terminal device 100 through the communication unit 550, and includes a reception processing unit 514 and a transmission processing unit 516. The reception processing unit 514 performs processing for receiving information, and the transmission processing unit 516 performs processing for transmitting information.

  The presentation processing unit 518 performs processing for presenting the rest room evaluation information to the mobile terminal device 100 or the information processing device 30 via the communication unit 550. Here, specifically, the information processing apparatus 30 may be a PC (personal computer) or another server system. More specifically, for example, there are PCs of restroom equipment manufacturers and maintenance companies, server systems for carriers of portable terminal devices, and the like. The presentation process is a process of creating a screen of restroom evaluation information (in some cases rank point information) and transmitting the URL of the screen to a PC or the like, or the screen information itself of the restroom evaluation information is a PC or the like. For example, processing to send to.

  The point processing unit 520 performs point grant processing. For example, on the condition that user evaluation information is transmitted from the user, a process of giving points to the user is performed.

  The billing processing unit 522 performs billing processing. For example, the charging process is performed based on the points given to the user.

  The information creation unit 524 performs information creation processing. For example, at least one of the use history information 262, the operation history information 264, and the sensor information 266 acquired from the sensor is received, and the restroom evaluation information is generated based on the received information.

  The user information registration unit 526 performs user information registration processing. For example, the user attribute information (for example, age, gender, etc.) and the rest room information (rest room evaluation information, position information, etc.) are registered in association with each other.

  The storage unit 560 of the information processing system 500 includes a user DB 562, a rest room DB 564, and a map DB 566. Various modifications such as omission of some of these components and addition of other components are possible.

  The user DB 562 stores information about users. For example, information such as the user's name, address, telephone number, gender, age, and acquisition points.

  The rest room DB 564 stores information related to the rest room. For example, it is information such as the name and position of the rest room, and rest room evaluation information.

  The map DB 566 stores map information.

  In the above embodiment, the rest room database 564 associates the ID information specifying the rest room device with the rest room device, and stores the rest room information that is information about the rest room device. The communication processing unit 512 receives the user evaluation information input by the user using the restroom device and the ID information of the restroom device from the mobile terminal device 100 via the communication unit 550. The information creation unit 524 acquires the rest room information with reference to the rest room database 564 based on the ID information. And the process which creates rest room evaluation information based on rest room information and user evaluation information is performed. The presentation processing unit 518 performs processing for presenting the restroom evaluation information created by the information creation unit 524 to the mobile terminal device 100 or the information processing device 30. Here, the information processing apparatus may be a PC or another server system.

  Thereby, it becomes possible to create the rest room evaluation information based on the rest room information stored in the rest room database 564 and the user evaluation information transmitted from the user's portable terminal device. Room evaluation information can be presented to the mobile terminal device 100 and the information processing device 30.

  Further, the point processing unit 520 may perform a process of giving points to the user on condition that the user evaluation information is transmitted from the user.

  Thereby, when user evaluation information is transmitted from a user, a system that gives points to the user can be realized.

  Further, the billing processing unit 522 may perform billing processing for the user based on the points given by the point processing unit 520.

  Thereby, for example, a system can be realized in which a system usage fee of a user who has transmitted user evaluation information a given number of times is discounted. In this way, it can be expected that the user will actively transmit user evaluation information. By doing so, the restroom evaluation information can be enhanced, the amount of information provided by the information processing system 500 can be increased, and the accuracy can be improved.

  In addition, the user information registration unit 526 may perform processing for registering user attribute information (for example, age, sex, etc.) in association with restroom evaluation information.

  Thereby, it is possible to know what age group the rest room is used by. In the case of a unisex rest room, it is possible to obtain information such as the usage rate for each gender.

  Further, the information creation unit 524 may receive at least one of the usage history information 262, the operation history information 264, and the sensor information 266 of the restroom device, and create the restroom evaluation information based on the received information. Good.

  This makes it possible to create restroom evaluation information in consideration of information such as usage history information 262 in addition to user evaluation information, and improve the quality of restroom evaluation information.

  Further, the communication processing unit 512 receives, from the mobile terminal device 100 via the communication unit 550, incidental information that is at least one of the usage history information 262, the operation history information 264, and the sensor information 266 along with the user evaluation information. Also good.

  As a result, it is possible to acquire incidental information such as usage history information in association with user evaluation information using the communication function of the user's portable terminal, and to enrich the information possessed by the information processing system 500 be able to. Information such as usage history information 262 is used to create restroom evaluation information.

  Moreover, the information creation part 524 may create the rank point of a restroom apparatus based on restroom evaluation information. The presentation processing unit 518 performs processing for presenting the rank points created by the information creation unit 524 in association with each rest room on the search screen (displayed on the mobile terminal device when the user searches for the rest room). Also good.

  Thereby, a rank point can be created based on restroom evaluation information. Here, the rank point is simpler information than the restroom evaluation information and can be easily grasped. By using rank points for presentation, it becomes possible to convey the evaluation of restrooms in a way that is easy for anyone to see.

  In addition, the communication processing unit 512 may receive the restroom device maintenance information 268 input to the restroom device control device from the mobile terminal device 100 via the communication unit 550.

  As a result, the information processing system can maintain the maintenance information 268. For example, the information that the rest room cannot be used during the maintenance or the evaluation changes before and after the maintenance is obtained. Can be presented.

3. Operation The operation of this embodiment will be outlined with reference to FIG. 4 and detailed with reference to FIG. Hereinafter, a case where the information processing system 500 of FIG. 3 is a server system will be described as an example.

  As shown to A1 of FIG. 4, a user performs a rest room search using the portable terminal device 100 first. When a search result is returned from the server system as shown in A2, it moves to the I-REST facility according to the result. In some cases, a search operation is not necessary, for example, because there is already a favorite rest room. In this case, the procedure of A1 and A2 is omitted, and the process starts from (3) shown in A3.

  After moving to the I-REST facility, the mobile terminal device 100 is used to communicate with the restroom device control device 200, and operation signal generation information is received as shown at A3. Based on the received operation signal generation information, the mobile terminal device generates operation signal information and transmits it to the restroom device control apparatus 200 as indicated by A4.

  The control device 200 for restroom equipment transmits the received operation signal information to the restroom equipment as indicated by A5, and operates the restroom equipment main body. In addition, the stored incidental information such as sensor information 266, maintenance information 268, and advertisement information 269 is transmitted to the mobile terminal device as indicated by A6.

  The mobile terminal device 100 displays an evaluation screen for inputting an evaluation for the I-REST facility. When the user inputs user evaluation information on the evaluation screen, the input user evaluation information is transmitted to the server system as indicated by A7. At that time, the incidental information transmitted from the restroom device control apparatus 200 is also transmitted at the same time.

  Next, details of the operation of the present embodiment will be described using the processing flow of FIG.

  The user performs a rest room search using the mobile terminal device 100. Specifically, a corresponding mobile application is started (step S401). For example, in the case of monthly usage, the mobile application determines whether it is the first usage of the month (step S402), and if it is the first usage, authentication processing is performed (step S403).

  Since a search screen is displayed on the mobile terminal device 100 (step S404), the user inputs necessary information depending on the case and executes a search (step S405). At this time, it is necessary to transmit the position information of the user, but GPS (Global Positioning System) information built in the portable terminal device may be used, or the position may be specified by the base station. The user may also enter text (for example, the name or address of the nearest station).

  When the server system receives the search request, it refers to the stored restroom database and map database, and obtains information on the I-REST facility that is near the user and for which comfort is guaranteed (step S406). The obtained information is associated with the rank point of the I-REST facility, and the result is returned to the mobile terminal device 100 via the network communication unit 150 (step S407).

  The mobile terminal device 100 displays the result on the display unit 160 based on the information returned from the server system (step S408). The above is the rest room search phase. As described with reference to FIG. 4, the procedure after step S <b> 404 is omitted when the search is not required. The restroom usage phase after moving to the I-REST facility will be described below.

  The user uses the mobile terminal device 100 to communicate with the restroom device control device 200 via the wireless communication unit 140 and requests operation signal generation information (step 409). In response to the request, the restroom device control device 200 transmits operation signal generation information to the mobile terminal device 100 (step S410). The mobile terminal device 100 creates an operation screen based on the received operation signal generation information and displays it on the display unit 160 (step S411). At this time, a pseudo sound generation icon may be displayed on the display unit 160 by the display control unit 120.

  6A and 6B show examples of operation screens. FIG. 6A shows an example of a low-function restroom device whose functions are limited to “stop”, “butt”, “bidet”, and “silence”. Since there are few functions, “Stop” is assigned to multiple buttons. Some icons are grayed out and cannot be operated. In contrast, FIG. 6B shows an example of a high-function restroom device. In FIG. 6A, an additional function is assigned to a location that is “stop” or “reservation” so that various operations can be executed. The number of functions of the restroom device can be known from the operation signal generation information. Details of the operation signal generation information will be described later.

  When the icon is operated on the operation screen (step S412), operation signal information for causing the rest room device to execute the selected operation is generated by the operation signal information generation unit 124, and the rest room device control device 200 is operated. (Step S413). When the onomatopoeia generation icon is operated, the communication processing unit 112 performs processing for transmitting onomatopoeia generation information for instructing the restroom device controller 200 to output the onomatopoeia, and controls the restroom device. The device 200 generates a false sound. Alternatively, a pseudo sound may be output from the mobile terminal device. This makes it possible to comfortably use the rest room without worrying about sound.

  The restroom device control apparatus 200 transmits the received operation signal information to the restroom device (step S414), and the restroom device executes a specified operation based on the received operation signal information (step S415). In addition, the restroom device control apparatus 200 performs a process of storing the operation history information and the use history information in the storage unit 260 (step S416).

  The storage unit 260 of the restroom device control apparatus 200 also stores sensor information transmitted by the sensor (step S430), maintenance information (step S440) input by a maintenance company, etc., advertisement information, and the like. The sensor information may be transmitted periodically or may be triggered by another event such as maintenance. Maintenance information is input by a maintenance company or the like when maintenance is performed.

  The restroom device control device 200 transmits the information stored in the storage unit 260 to the mobile terminal device 100 as supplementary information as necessary (step S417). At this time, advertisement information may also be transmitted, and the user can obtain information such as an advertisement regarding a product of a restroom device and an advertisement of a commercial facility around the restroom. Further, only the ID information may be received from the control device for the restroom device, and the advertisement information may be acquired from the network. In that case, the same effect can be obtained.

  The mobile terminal device 100 receives the accompanying information, displays an evaluation screen on the display unit 160 (steps S418 and S419), and transmits user evaluation information input by the user to the server system via the network communication unit 150. (Step S420). Advertisement information 269 may be displayed when the evaluation screen is displayed. In step S420, a part of the incidental information received from the restroom device control apparatus 200 is transmitted together with the user evaluation information. Specifically, operation history information, usage history information, sensor information, maintenance information, and the like. At the same time, use point information for performing point processing is also transmitted.

  At this time, if the information transmitted to the server system is managed by the server system, it is not necessary to store the information in the restroom device control apparatus 200. Therefore, processing for deleting the corresponding information from the storage unit 260 may be performed. Specifically, when the mobile terminal device 100 is notified that the usage history information or the operation history information has been transmitted to the network, the update processing unit 220 receives the corresponding usage history information or the operation history information from the storage unit 260. to erase. Similarly, the sensor information acquisition unit 218 deletes the corresponding sensor information from the storage unit 260 when the mobile terminal device 100 is notified that the sensor information has been transmitted to the network. As a result, it becomes possible to appropriately erase unnecessary information, and the area of the storage unit can be effectively utilized. Alternatively, a process may be performed in which only a part of the data is erased and a part is left.

  FIG. 7 shows an example of the evaluation screen. An input of an impression using the I-REST facility is requested, and either “good” or “bad” can be selected with a radio button. In addition, a field for entering comments in text format is displayed. Moreover, the advertisement information 269 can be displayed among the incidental information received in step S418. The format of the evaluation screen is not limited to this, and various patterns are possible, for example, the comfort is expressed by the number of stars.

  Upon receiving the user evaluation information, the server system refers to the rest room database and creates rest room evaluation information that is an evaluation of the I-REST facility (step S421). Further, a process of giving points to the user who transmitted the user evaluation information is performed, and the user's portable terminal device is notified that the point process has been performed (step S422). The mobile terminal device is notified that points have been awarded and is displayed on the display unit 160 (step S423).

  FIG. 8A shows an example of user evaluation information. The user evaluation information includes items of user ID, date / time, good / bad, comment, rest room ID, and toilet ID. This gives which user a rating of “good” or “bad” for which restroom, when and for which restroom (possibly for individual toilets in the restroom) You can know if you left a comment like this.

  Next, an example of restroom evaluation information is shown in FIG. Rest room evaluation information includes each item of rest room ID, toilet ID, good count, bad count, comment group, use history information, operation history information, and sensor information. This allows you to know which restrooms (in some cases individual toilets in the restrooms) have been rated “good” or “bad” and how many comments have been made. . Here, usage history information, operation history information, and sensor information are also associated. The usage history information, the operation history information, and the sensor information may be associated with each other as they are, or may be associated with some processing after extracting necessary information.

  In the present embodiment, the user inputs user evaluation information using the mobile terminal device 100. Then, as shown in FIG. 8A, the ID information (restroom ID, toilet ID) of the restroom device is associated with the user evaluation information input and transmitted from the mobile terminal device 100 to the server system. . Then, the server system refers to the rest room database based on the ID information, and stores the rest room information (for example, in addition to the rest room evaluation information, information including basic information such as position information and the name of the rest room can be considered). Based on the acquired rest room information and the user evaluation information of FIG. 8A, the rest room evaluation information as shown in FIG. 8B is created. Then, a user, a restroom manager, a restroom device manufacturer, etc. access the server system using the PC or the mobile terminal device 100, and view the created restroom evaluation information on the screen of the PC or the mobile terminal device 100. Thus, it is possible to confirm the evaluation information of the rest room visited.

  Thereby, it becomes possible to clarify the correspondence between the user evaluation information transmitted from the user's mobile terminal device 100 and the rest room, and the new rest room in which the user evaluation information is added to the existing rest room information. It is possible to create room evaluation information (corresponding to update processing of restroom evaluation information). Furthermore, it is possible to provide appropriate information to users who have accessed the server system.

  Next, FIG. 8C shows an example of user registration information. The user registration information includes rest room ID, age, and sex items.

  In this embodiment, user attribute information such as the user's age and gender is registered in association with the rest room evaluation information of FIG. As a result, it is possible to know the difference in utilization rate by age group for each rest room, the difference in utilization rate by gender, and the like.

  The rest room ID in FIGS. 8A, 8B, and 8C corresponds to the ID of I-REST in FIG. 11 to be described later.

  In the server system, rank points used for display on the search result screen are created based on the rest room evaluation information (step S424). This rank point is associated with the rest room information in step S407, and transmitted to the mobile terminal device 100 as a search result.

  FIG. 9A shows an example of rank points. Rank points include comfort level, recommendation level and comments. The comfort level is calculated based on cleanliness and the like, for example, indicated by the number of stars (here, a maximum of 5 stars). The recommendation level is calculated based on the degree of congestion, the usage rate for each sex, etc. in addition to the cleanliness level, and is indicated by the number of stars as well as the comfort level. The comment is displayed by selecting a representative comment from the comment group of the rest room evaluation information. Comment information shown in FIG. 9B is used to select a comment. With the comment information, it is possible to know how many people have supported the content of the comment and how many have not. For example, it can be considered that a comment with the maximum point is a representative comment, with 1 point added when it is supported and 1 point when not supported.

  In the present embodiment, rank points of restroom devices are created based on the restroom evaluation information of FIG. 8B and displayed on the display unit 160 of the mobile terminal device 100 when the user searches for restrooms. In the search screen, the created rank points are presented.

  As a result, it is possible to provide information on the rest room to the user in a visually easy-to-understand manner compared to the case where the rest room evaluation information is presented as it is.

4). Charging Process FIG. 10 is a sequence diagram showing a typical usage example and an example of charging process. Here, a case where the usage fee is 300 yen, the points given per evaluation are 50 points, and 1 point = 1 yen will be described as an example.

  First, as shown in the processing sequence of C1, at the first use of the month, the server system requests a user ID and a password. On the other hand, when the user ID and password are transmitted from the user, the server system performs an authentication process.

  Once authenticated as a legitimate user, the system can be used. An example of system use is shown in the processing sequence of C2 and C3. First, when a search request is transmitted from the user, the server system performs a search process and returns a search result. The user then moves to the rest room and uses the rest room equipment. Next, user evaluation information is transmitted from the evaluation screen displayed on the display unit 160 of the mobile terminal device 100, and 50 points are given to the user evaluation information. Thus, in the present embodiment, points are given to the user on condition that user evaluation information is transmitted from the user's mobile terminal device 100.

  Here, the user evaluation information after use is transmitted after the search, but the search may not actually be performed and the user evaluation information may not be transmitted after use.

  Next, as shown in the processing sequence of C4, the server system performs billing processing at the end of the month. Here, there are two user evaluation information transmissions from the user, and 100 points are given. Therefore, 300 yen-100 points = 200 yen, and 200 yen is charged for this user. On the other hand, the user pays, and information on whether or not the payment is made is used in the authentication process in the next month (or after the next month). Note that if the number of points exceeds 300 points, the monthly usage fee may be free, or an upper limit of usage points may be set so that billing is always generated. Points that exceed the upper limit of usage points may be discarded or carried over from the following month.

  By adopting such a point granting method, user evaluation information is always sent to the server system when points are given, increasing the amount of information stored in the server system and The amount and quality of room evaluation information can be improved. Further, by performing such a billing process, the payment of the fee and the point are closely linked, and the value of the point can be improved.

5). Data Table Structure FIG. 11 shows an example of the data table structure used in this embodiment. The tables include I-REST information, I-REST environment information, users, billing information, questionnaires, evaluations, toilets (restroom equipment), manufacturers, stores, and maintenance contractors.

  The I-REST information associates the ID of the I-REST facility and the toilet ID. The I-REST environment information associates the ID of the I-REST facility, the store ID, and the maintenance company ID. With these two tables, it is possible to know which restroom device is installed in which I-REST facility, where the store is installed, and which vendor is performing maintenance. Here, normalization is performed and the table is divided into two tables, but may be combined into one table for operation.

  The user table holds user information and includes a user ID, name, address, telephone number, gender, age, and acquisition points. The billing information indicates the billing status of a certain user for a specific month with the user ID and year / month as the main key. It indicates whether the user registration is valid, how much points are accumulated, whether the user is charged or free, and how much free time remains.

  The questionnaire table associates a questionnaire ID, an ID of an I-REST facility, a toilet ID, a date and time, a user ID, good, bad, and a comment. Thereby, evaluation with respect to a user's I-REST facility (or each installed restroom) can be preserve | saved according to a date and every user. Here, the evaluation content includes two choices of “good” or “bad” and a comment.

  The evaluation table associates the ID of the I-REST facility, the toilet ID, the good count, and the bad count. The questionnaire of I-REST facilities (or individual toilets installed) is aggregated, and the number of times evaluated as good and the number of times evaluated as bad are tabulated.

  The toilet (restroom equipment) table represents information about restroom equipment, and associates a toilet ID, a manufacturer ID, a model, a control type, and a serial number. The control type represents what function the rest room device has (which operation is possible).

  Each table of the manufacturer, the store, and the maintenance company associates an ID, a name, a location, and a telephone number. Detailed information on manufacturers, stores, and maintenance companies. If the manufacturer / store / maintenance contractor wants to have more detailed information, the information is added to these tables.

6). Operation Signal Generation Information and Ir Remote Control Data Format FIG. 12 shows a specific example of operation signal generation information. It has a table structure in which each operation that can be executed by the restroom device and an operation code necessary for the execution are associated one-to-one. This table is determined by the control type of the restroom device main body, and is stored in advance in the restroom device control device. Alternatively, the restroom device control device may receive what is stored in the restroom device body.

  In the example of FIG. 12, operations of “cleaning”, “deodorizing”, “stop”, “bidet”, and “silencing” are possible. The mobile terminal device 100 that has received this table in step S411 in FIG. 5 displays an operation screen on which the above five operations are possible on the display unit 160.

  When a user operates an icon displayed on the operation screen, a packet including a corresponding operation code is transmitted to the restroom device control apparatus 200. In the example of FIG. 9, a packet including code 1 is transmitted when the cleaning icon is operated, and a packet including code 5 is transmitted when the mute icon is operated.

  Next, FIG. 13 shows the data format of the Ir remote controller used when information is transmitted from the control device for restroom equipment to the restroom equipment. The remote control signal starts with a reader code, followed by a 16-bit custom code, an 8-bit data code, and a code obtained by inverting 0/1 of the data code for 8 bits, and finally a stop bit comes.

  The leader code remains on for a period of 9 ms, and then turns off for a period of 4.5 ms. Since the waveform of this portion is significantly different from that of the data portion, it can be easily identified as a leader code.

  The custom code is used to identify the user who uses the remote control, has a size of 16 bits, and is transmitted before the data.

  The data code is sent after the custom code. The data code has a size of 8 bits, and then the logically inverted data includes 8 bits and a total of 16 bits. An error check can be performed by comparing two 8-bit data at the time of reception and confirming that the logic is inverted.

7). Specific Example Next, a specific example of the present embodiment will be described with reference to FIG.

  FIG. 14 is a schematic diagram in this example. The system includes a billing server, mobile phone, I-REST controller and restroom equipment.

  The billing server performs opening procedures, processing annual management costs, and registering / deleting I-REST facilities. As functions, it is possible to transmit the nearest I-REST facility, aggregate and classify reports, assign points, and provide reports to contracted companies.

  The mobile phone obtains I-REST information from the billing server, obtains operation signal generation information from the I-REST controller, operates the controller, and submits a report.

  The I-REST controller holds information on restroom devices, an I-REST controller ID, and the like. It can also be operated by the user's mobile application, and has a function of transmitting incidental information as necessary.

  Restroom equipment receives signals from the controller and performs operations such as washing. The interface with the I-REST controller may be wired or an Ir remote controller.

  Between the billing server and the cellular phone, the billing server transmits I-REST location information and current point information, and the cellular phone transmits a request for I-REST location information and an evaluation report. The transmission of the evaluation report is optional.

  Between the mobile phone and the I-REST controller, a request for controller ID and an operation instruction are transmitted from the mobile phone, and a controller ID and incidental information are transmitted from the I-REST controller.

  Between the I-REST controller and the restroom device, operation instruction information is transmitted from the I-REST controller, and sensor information is transmitted from the restroom device.

  Next, FIG. 15 shows a sequence diagram of communication between the mobile phone, the I-REST controller, and the rest room device.

  First, as shown in the processing sequence of B1, the main body side information is transmitted from the restroom device to the I-REST controller. If this is normally received, the I-REST controller returns Ack. Initialization ends when the restroom device receives Ack. When an abnormality occurs, Nack is returned from the I-REST controller, and the rest room device performs retransmission processing up to three times. If transmission is not successful even after three retransmissions, the main body displays that an error has occurred.

  B2 is a processing sequence when the I-REST controller is directly operated. First, a function command (operation signal information) is transmitted from the I-REST controller to the rest room device. The rest room device returns Ack when receiving normally, and returns Nack when abnormal. After that, the process is notified.

  B3 and B4 are processing sequences when the I-REST controller is operated using a mobile phone. First, the mobile phone requests the I-REST controller to acquire controller information (operation signal generation information). The I-REST controller transmits controller information when it is normally received, and Nack when it is abnormal. In the case of normal reception, the mobile phone generates a function command based on the controller information and transmits it to the I-REST controller. The I-REST controller transmits the normally received function command to the rest room device.

  As shown in the processing sequence of B4, the rest room device returns Ack when receiving normally, and returns Nack when abnormal. If Nack is returned, the I-REST controller sends Nack to the mobile phone. After transmitting Ack or Nack, the rest room device notifies the I-REST controller of the completion of the process, and the I-REST controller that has received the notification notifies the mobile phone of the completion of the process.

  Although the present embodiment has been described in detail as described above, it will be easily understood by those skilled in the art that many modifications can be made without departing from the novel matters and effects of the present invention. Accordingly, all such modifications are intended to be included in the scope of the present invention. For example, a term (such as an I-REST controller) that is described at least once together with a different term having a broader meaning or the same meaning (such as a control device for a restroom device) at least once in the specification or the drawing is used in any part of the specification or the drawing. Can be replaced by its different terms. Further, the configurations and operations of the mobile terminal device and the control device for the restroom device are not limited to those described in the present embodiment, and various modifications can be made.

10 networks, 20 sensors, 30 information processing devices,
100 mobile terminal device, 110 processing unit, 112 communication processing unit, 114 reception processing unit,
116 transmission processing unit, 118 authentication processing unit, 120 display control unit,
122 operation signal information generation unit, 130 operation unit, 140 wireless communication unit,
150 network communication unit, 160 display unit,
200 Restroom device control device, 210 processing unit, 212 communication processing unit,
214 reception processing unit, 216 transmission processing unit, 218 sensor information acquisition unit,
220 update processing unit, 230 operation unit, 240 wireless communication unit, 260 storage unit,
262 usage history information, 264 operation history information, 266 sensor information,
268 maintenance information, 269 advertisement information, 270 operation signal information output unit,
510 processing unit, 512 communication processing unit, 514 reception processing unit, 516 transmission processing unit,
518 presentation processing unit, 520 point processing unit, 522 billing processing unit,
524 information creation unit, 526 user information registration unit, 550 communication unit,
560 storage unit, 562 user database, 564 restroom database,
566 Map Database

Claims (9)

Rest room database,
A communication processing unit;
An information creation department;
A presentation processing unit;
Including
The restroom database is
Storing rest room information including at least ID information for identifying the rest room device;
The communication processing unit
The user evaluation information and the ID information input by the user using the restroom device from the mobile terminal device that operates the restroom device by performing wireless communication with the control device for the restroom device via the communication unit. Process to receive,
The information creation unit
Obtaining the restroom information with reference to the restroom database based on the ID information, creating restroom evaluation information based on the acquired restroom information and the user evaluation information;
The presentation processing unit
An information processing system that performs processing for presenting the restroom evaluation information to the portable terminal device or the information processing device via a network. In claim 1,
An information processing system comprising: a point processing unit that performs a process of assigning points to a user on condition that the user evaluation information is transmitted from the mobile terminal device of the user. In claim 2,
An information processing system including a charging processing unit that performs charging processing for a user based on the points. In any one of Claims 1 thru | or 3,
An information processing system comprising: a user information registration unit that registers user attribute information in association with the restroom evaluation information. In any one of Claims 1 thru | or 4,
The information creation unit
When the operation history information of the rest room device is received, the rest room evaluation information is created based on the received operation history information. In any one of Claims 1 thru | or 4,
The information creation unit
An information processing system that receives at least one of use history information of the restroom device and sensor information collected by a sensor, and creates the restroom evaluation information based on the information. In any one of Claims 1 thru | or 4,
The communication processing unit
Information processing characterized in that, together with the user evaluation information, additional information that is at least one of operation history information, usage history information, and sensor information is received from the mobile terminal device via the communication unit. system. In any one of Claims 1 thru | or 7,
The information creation unit
Based on the restroom evaluation information, create a rank point for restroom equipment,
The presentation processing unit
An information processing system for performing a process of presenting the rank points in association with each rest room on a search screen displayed on the mobile terminal device when a user searches for a rest room device. In any one of Claims 1 thru | or 8.
The communication processing unit
An information processing system for performing a process of receiving maintenance information of the restroom device input to the control device for the restroom device from the mobile terminal device via the communication unit.

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