JP2011077787A - Information processor, information processing system, reception terminal used for the information processing system, information processing method and information processing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processor which advises visitor reception information to which different information amounts are added according to a visitor and a person in charge of reception even in a situation where the person in charge who is not an original person in charge of the reception performs reception. <P>SOLUTION: The information processor is provided, which enables even a person who is not the original person in charge of the reception to appropriately respond to the visitor by generating visitor reception information regarding the reception of each visitor according to a degree of relation with each visitor or a specific person in change and displaying the visitor reception information on a reception terminal. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an information processing apparatus that automatically performs a reception reception process for a visitor, and more particularly to an information processing apparatus that displays a reception of a visitor on a remote reception terminal when a reception terminal receives the visitor.

  When the reception terminal accepts a visitor, there is a reception device in which a visitor notification is sent to the remote reception terminal, and the reception person in charge can remotely handle the visitor. For example, in the reception device described in Patent Literature 1, when the reception terminal detects that there is a visitor, a person in charge corresponding to the visitor is specified according to a preset reception priority, and a person in charge with a high reception priority. A visitor notification is sent to the reception terminal. If it is not determined that a response has been made within a certain period of time from the reception terminal of the person in charge with a high reception priority, a visitor notification is sent to the reception terminal of the person in charge with a low reception priority.

JP 2008-28784 A

  However, in the reception device described in Patent Document 1, the notification start timing of the customer notification to the reception terminal is simply different according to the reception priority, and the same content of the customer notification even if the reception priority of the customer is different Is done. It is conceivable that the person in charge with the reception priority set lower is different from the person in charge with a higher reception priority in the degree of understanding of the visitor. If the person in charge with a lower priority receives a visitor notice with the same content as the notice for a visitor made to a person in charge of the upper person, the notice of the visitor is not sufficient for the subordinate person in charge as information about the visitor. In many cases, it is difficult for subordinate personnel to appropriately respond to visitors.

  The present invention has been made to solve the above-mentioned problems, and visitors who receive each visitor according to the relationship between each visitor and the customer who will interact with each visitor. Provided is an information processing apparatus capable of changing display information for a customer who has a different priority by generating reception information and changing the visitor reception information according to the priority of the customer. For the purpose.

  In order to achieve this object, the information processing apparatus according to claim 1 is an information processing apparatus comprising a reception terminal through which a visitor can input information for selecting a customer and can send and receive it, and a reception terminal used by the customer. The acquisition unit for acquiring visitor information indicating the visitor and customer service information indicating a customer who serves the visitor based on predetermined information input by the visitor through the reception terminal, and the visitor A storage unit for storing information on the relationship priority between the service person and the customer, and display information for changing display contents displayed on the reception terminal according to the relationship priority, the predetermined information, and the relationship priority Based on the above information, a customer selection unit for selecting a first customer and a second customer, and a reception terminal used by the first customer and the second customer selected by the customer selection unit Terminal selection section for selecting A display control unit for displaying detailed display contents from the reception terminal used by the first customer on the reception terminal used by the second customer based on the display information stored in the storage unit. It is characterized by having.

  The information processing device according to claim 2, wherein the content displayed on the application terminal used by the second customer is based on the relationship priority, and is displayed on the reception terminal used by the first customer, It is characterized by presenting a lot of information.

  The information processing device according to claim 3 includes a visit history acquisition unit that acquires visit history information of the visitor, the storage unit updates and stores the visit history information of the visitor, and the customer selection unit includes: The second customer is selected according to the visit history information.

  5. The information processing apparatus according to claim 4, wherein the display content displayed on the reception terminal used by the first customer includes at least a visitor name and visitor business information, and is used by the second customer. The display contents to be displayed on the receiving terminal include at least the visitor name, the business information of the visitor, the purpose of the visit, the first customer name, and whether the first customer is available And state information indicating the above.

  6. The information processing apparatus according to claim 5, wherein the customer selection unit selects a plurality of second customer, and ranks the plurality of second customer based on a relation priority, and performs the display control. And a service terminal used by the second customer whose relationship priority value is higher than the predetermined value is used for a service terminal used by the second customer who has a relationship priority value lower than a predetermined value. More detailed display contents are displayed.

  The information processing apparatus according to claim 6, wherein the information on the relationship priority includes affiliation information of the customer and past history information on a visitor when the customer was a second customer. The customer selection unit selects the plurality of second customers based on the relationship priority information.

  The information processing apparatus according to claim 7, wherein the storage unit stores information on the relationship priority including a plurality of priority determination elements weighted to at least one priority determination element, and the customer selection unit is The plurality of second customers are selected according to the weighted relationship priority information.

  The information processing apparatus according to claim 8, wherein the priority determination elements are information on the group to which the user belongs, information on the living room position, and a past in which a visitor was handled when the customer was a second customer. And the customer selection unit selects the plurality of second customers according to the weighted priority determination element.

  The information processing system according to claim 9, comprising: a reception terminal that receives each visitor; a reception terminal that handles each visitor; and a server that is connected to each of the reception terminal and the reception terminal. The reception terminal includes an input unit that causes the visitor to input predetermined information, visitor information that indicates the visitor based on the predetermined information that is input by the input unit, and the visitor. An acquisition unit that acquires customer information indicating a customer who serves the customer, and the reception terminal includes a display unit that displays predetermined display contents based on the information acquired by the acquisition unit, The storage unit stores information on the priority of the relationship between the visitor and the customer, and stores display information for changing display contents displayed on the reception terminal according to the relationship priority, the predetermined information, and the relationship priority Based on the information, the customer who selects the first customer and the second customer who has a lower relationship priority with the visitor than the first customer or the second customer who has a relationship with the first customer A user selection unit, a terminal selection unit for selecting a reception terminal used by the first customer and the second customer selected by the customer selection unit, and the second customer selected by the terminal selection unit A display control unit that causes the display unit of the reception terminal used by the person to display more detailed display content than the display unit of the reception terminal used by the first customer selected by the terminal selection unit. It is characterized by that.

  A reception terminal according to claim 10 is used in the information processing system according to claim 9 and has the display unit, and includes at least the second storage unit and the second storage unit. A display control unit is further provided for causing the reception terminal used by the second customer to display more detailed display contents from the reception terminal used by the first customer based on the stored display information. And

  The information processing method according to claim 11 includes: visitor information indicating the visitor and customer service information indicating a customer who serves the visitor based on predetermined information input by the visitor through a reception terminal. Based on the acquisition step to acquire, and the predetermined information and information on the priority of relationship between the visitor and the customer stored in the storage unit, the visitor from the first customer and the first customer And a customer selection step of selecting a second customer who has a low relationship priority with the first customer, or a second customer who has a relationship with the first customer, the first customer selected by the customer selection step, and Based on the terminal selection step of selecting the reception terminal used by the second customer and the display information stored in the storage unit, the first customer is connected to the reception terminal used by the second customer. The reception terminal to use Characterized by comprising a display control step of displaying a detailed display.

  The information processing program according to claim 12 comprises a reception terminal that allows a visitor to input information for selecting a customer and can send and receive it, and a reception terminal used by the customer, and the relationship between the visitor and the customer In an information processing apparatus including a storage unit that stores priority information and display information that changes display contents displayed on the reception terminal according to the relationship priority, predetermined information input by a visitor by a visitor terminal An acquisition step of acquiring visitor information indicating the visitor and customer information indicating a customer who serves the visitor, and the relationship priority stored in the predetermined information and the storage unit Based on the information, the first customer and the second customer who has a lower relationship priority with the visitor than the first customer or the second customer who has a relationship with the first customer are selected. Customer selection Based on the display information stored in the storage unit, the terminal selection step for selecting the reception terminal used by the first customer and the second customer selected by the customer selection step, The display control step of displaying detailed display contents on the reception terminal used by the second customer from the reception terminal used by the first customer is realized by a computer.

  In the information processing apparatus according to claim 1, the first customer and the second customer are selected by the customer selector. The display control unit causes the reception terminal used by the second customer to display detailed display contents from the reception terminal used by the first customer. When the second customer interacts with the visitor, the second customer shall supplement the information about the visitor with the display content displayed on the reception terminal in more detail than the reception terminal used by the first customer. Can do. As a result, even when the second customer is less familiar with the visitor than the first customer, the second customer displays a more detailed display displayed on the reception terminal used by the first customer. From the contents, it is possible to correctly understand the visitor and appropriately handle the visitor.

  In the information processing apparatus according to claim 2, the second customer having a relationship with the first customer is selected by the customer selector. Display contents including more information than the reception terminal used by the first customer are displayed on the reception terminal used by the second customer. The second customer can understand the visitor from the display content including more information than the display content displayed on the reception terminal used by the first customer displayed on the reception terminal used.

  In the information processing apparatus according to the third aspect, the second customer is selected based on the visit history information of the visitor acquired by the visit history acquisition unit. The selected second customer is a person who has a past relationship with the visitor. If the second customer has a relationship with the visitor in the past, the second visitor can correctly understand the visitor from the display contents displayed on the reception terminal to be used.

  In the information processing apparatus according to claim 4, the display control unit displays the display contents including the visitor name and the visitor's business information on the reception terminal used by the first customer, and is used by the second customer. In addition to the display contents to be displayed on the reception terminal used by the first customer on the reception terminal, display contents including the purpose of visit, the name of the person in charge, and the state of the person in charge are displayed. The first customer and the second customer detail the visitor based on the display contents displayed on the reception terminal used by the first customer and the reception terminal used by the second customer by the display control unit. Can understand.

  In the information processing apparatus according to claim 5, the customer selection unit determines a plurality of second customers according to the relationship priority information stored in the storage unit. Among the plurality of reception terminals used by the plurality of second customers by the display control unit, the relationship priority is assigned to the reception terminal used by the second customer who has a low value of the relationship priority between the visitor and the customer. More detailed display content than the reception terminal used by the second customer with a high value of. The second customer who has a low relationship priority stored in the storage unit may have a shortage of information about the visitor compared to the second customer who has a high relationship priority. A second display with a low relationship priority is displayed on the reception terminal used by the second customer having a low relationship priority by displaying a detailed display content from the reception terminal used by the second customer having a high relationship priority. Even if the customer is a customer, the second customer can accurately understand the visitor. Further, based on the relationship priority information in the storage unit, the relationship priority between the first customer and the second customer is automatically determined, and the suitability of the plurality of second customers is determined based on the relationship priority. The A customer who is suitable for a visitor is determined as a second customer based on the relationship priority. As a result, the second customer can correctly understand the visitor with the appropriate display content corresponding to the relationship priority.

  7. The information processing apparatus according to claim 6, wherein the customer selection unit visits the customer's affiliation information included in the relationship priority information stored in the storage unit and the reception terminal used when the customer is the second customer. The second customer is determined based on the past history information for which the customer interaction has been performed. A second customer who is the same as or close to the first customer is determined based on the customer's affiliation stored in the storage unit. In addition, it is considered that the second customer who has past history information is suitable for the visitor reception. Based on the affiliation and past history information, the second customer who is considered to be closer to the first customer and suitable for the visitor is determined. It can be assumed that the second customer who is determined to have a high relationship priority is easier to understand the visitor than the second customer who is determined to have a low relationship priority, and can correctly understand the visitor.

  In the information processing apparatus according to claim 7, the plurality of second customers are selected by the customer selection unit according to the relationship priority information including the weighted priority determination elements stored in the storage unit. Thereby, according to the relationship priority of each 2nd customer by the weight memorize | stored in the information of relationship priority, a some 2nd customer can be selected correctly. In addition, when the relationship priority information in which the weight is not considered cannot be selected by distinguishing each of the plurality of second customer who has the same weight, the second customer can be distinguished by the relationship priority in consideration of the weight. It is possible to differentiate a plurality of second customers depending on the business execution status of a department or the like.

  In the information processing device according to the eighth aspect, the storage unit weights and stores priority determination elements that are considered to have a strong business relationship with other customers. The customer selection unit selects the first customer and the second customer according to a weight that takes into account the business relationship. As a result, the second customer who has a strong business relationship with the first customer is automatically determined, and the appropriate second customer who has a strong business relationship with the visitor and the first customer is selected more accurately. Is done. The second customer who has a high degree of relationship with the first customer can correctly understand the visitor and can appropriately handle the visitor.

  The information processing system according to claim 9 includes an input unit in the reception terminal, a display unit in the reception terminal, and a storage unit, a customer selection unit, and a display control unit. The server selects the first customer and the second customer, and causes the reception terminal used by the second customer to display more detailed display contents than the reception terminal used by the first customer. As a result, since the receiving terminal only needs to receive display information sent from the server, the receiving terminal does not need to have a memory with a large memory capacity and can be configured using a general-purpose memory. Become. In addition, the server selects the first customer and the second customer, and causes the reception terminal used by the second customer to display more detailed display contents than the reception terminal used by the first customer. The terminal only performs a display operation according to the display content from the server, and the burden of information processing performed by the reception terminal is small.

  The reception terminal provided in the information processing system according to claim 10 includes a storage unit that stores display information to be displayed on the reception terminal, and the display control unit causes the reception terminal used by the second customer to The second customer who displays the detailed display content from the reception terminal used by the first customer can supplement the information about the visitor by the display content displayed on the reception terminal used by the second customer. . As a result, even if the second customer is less familiar with the visitor than the first customer, the second customer correctly understands the visitor from the detailed display contents of the reception terminal used by the first customer. , Visitors can be handled.

  In the information processing method according to claim 11 or the information processing program according to claim 12, in the display control step, the reception terminal used by the second customer is more detailed than the reception terminal used by the first customer. Display the display contents. When the second customer interacts with the visitor, the second customer is informed by the more detailed display content displayed on the reception terminal used by the first customer displayed on the reception terminal. , Can supplement information about visitors. As a result, even if the second customer has a poor understanding of the visitor compared to the first customer, the more detailed display content displayed on the reception terminal used by the first customer Can understand visitors correctly and respond to visitors.

It is drawing which shows schematic structure of the information processing system 1 whole in this Embodiment 1. FIG. It is drawing which shows the electrical structure of the reception terminal 2. FIG. It is drawing which shows the content of the person in charge candidate database DA1 memorize | stored in ROM23 of the said reception terminal 2. FIG. It is a flowchart which shows the reception process which a reception terminal performs. It is drawing which shows the screen change of the touch panel 21 of the reception terminal 2 in the said reception process. It is drawing which shows the electrical structure of the server 3 of the said information processing system 1. FIG. It is drawing which shows the content of visitor reservation database DB1 memorize | stored in HDD37 of the said server 3. FIG. It is drawing which shows the content of the candidate candidate database DB2 memorize | stored in HDD37 of the said server 3. FIG. It is drawing which shows the content of the past visit history database DB3 memorize | stored in HDD37 of the said server 3. FIG. It is a flowchart which shows the server process which the said server 3 performs. It is a flowchart which shows the process which determines the notification party candidate of the said server process. It is drawing which shows the content of the party data memorize | stored in the said server 3. FIG. It is a flowchart which shows the process which determines the interested person detailed notification of the said server process. It is a flowchart which shows the process which determines the related person simple notification of the said server process. It is a flowchart which shows the process which notifies visitor reception information from the said server 3 to the reception terminal 4 of the information processing system 1. FIG. It is a flowchart which shows the response reception process in which the said server 3 receives the response performed by the reception terminal 4. It is drawing which shows the electrical structure of the said reception terminal 4. FIG. It is a flowchart which shows the reception process which a reception terminal performs. It is a flowchart which shows the process which displays the person in charge notification which a reception terminal performs. It is drawing which shows the display screen of the reception terminal in which the person-in-charge notification display process was performed. It is a flowchart which shows the process which displays a related person detailed notification. It is drawing which shows the display screen of the reception terminal by which the 1st party detail display was performed by the party detail notification display process. It is drawing which shows the display screen of the reception terminal by which the 2nd party detail display was performed by the party detail notification display process. It is a flowchart which shows the process which displays a related person simple notification. It is drawing which shows the display screen of the reception terminal in which the related person simple display process was performed.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

<Embodiment 1>
FIG. 1 is a schematic configuration diagram showing the entire information processing system according to the first embodiment of the present invention. The information processing system 1 according to the first embodiment includes a reception terminal 2, a server 3, and a reception terminal 4. The information processing system 1 is used, for example, to automatically accept visitors in a company.

  In FIG. 1, the information processing system 1 includes one reception terminal 2, a server 3, and six reception terminals 4. The reception terminal 2, the server 3, and the six reception terminals 4 of the first embodiment are each configured by a known personal computer. The reception terminal 2 performs reception processing for receiving visitors who have visited the company. The reception terminal 4 performs a reception process corresponding to the reception process performed by the reception terminal 2. The reception terminal 2 is installed near the entrance of a company, for example. Each reception terminal 4 is installed at a different location away from the reception terminal 2. Each reception terminal 4 corresponds to each employee belonging to the company and is used by each employee. The server 3 is connected to the reception terminal 2 and each reception terminal 4 via the Internet or intranet using wired or wireless. The server 3 notifies the specific reception terminal 4 that the visitor has been received based on the information input to the reception terminal 2 by the visitor. When the employee gives an instruction to respond to the visitor through the specific reception terminal 4, the server 3 receives the instruction from the specific reception terminal 4 and notifies the reception terminal 2 that the visitor reception will be performed. In the first embodiment, the reception terminal 2 is used when a visitor visits a specific employee or a specific department. Hereinafter, in the first embodiment, a specific employee visited by a visitor is defined as a person in charge, and unlike a specific employee, an employee who serves a visitor on behalf of a specific employee is defined as a related person. To do. The person in charge of the first embodiment is an example of the first customer of the present invention, and the person in charge of the first embodiment is an example of the second customer of the present invention.

(Configuration of reception terminal)
FIG. 2 is an electrical configuration diagram showing the internal configuration of the reception terminal 2. The reception terminal 2 includes a touch panel 21, a CPU 22, a ROM 23, a RAM 24, an I / O interface 25, a network connection unit 26, and a camera 27. The CPU 22 receives a visitor via the touch panel 21 and performs control for specifying a person in charge designated by the visitor. In the first embodiment, the touch panel 21 indicates a display device in which a display display and a touch screen are integrally formed.

  The ROM 23 illustrated in FIG. 2 includes storage areas 231 and 232. The storage area 231 stores a visitor reception program PA1 for receiving visitors by the touch panel 21 of the reception terminal 2. The storage area 232 stores a person-in-charge candidate database DA <b> 1 indicating candidate persons to be displayed on the touch panel 21. FIG. 3 is a diagram showing the data contents of the person-in-charge candidate database DA1. The person-in-charge candidate database DA1 is associated with the names of the ten employees A to J, and each department, group, room, reception terminal number, and face image of the person in charge are stored in association with each other. . The RAM 24 illustrated in FIG. 2 includes a storage area 241 and a storage area 242. The storage area 241 stores person-in-charge data DS1 determined by the CPU 22 in accordance with the person-in-charge name designated by the visitor using the touch panel 21, the department to which the person in charge belongs, and the person-in-charge candidate database DA1. The storage area 242 stores visitor data DS2 in accordance with the visitor name designated by the visitor using the touch panel 21, the title of the visitor, and the visit purpose.

  The I / O interface 25 is connected to the touch panel 21, the CPU 22, and the camera 27. The reception terminal 2 transmits / receives data to / from the server 3 through the network connection unit 26. Specifically, when a visitor designates a person in charge through the touch panel 21, person-in-charge data DS 1 stored in the RAM 23 is transmitted to the server 3 through the network connection unit 26. When a visitor specifies a visitor name, a visitor's title, and a visit purpose using the touch panel 21, visitor data DS <b> 2 stored in the RAM 23 is transmitted to the server 3. A face image of a visitor photographed by the camera 27 at the time of transmission is transmitted to the server 3.

  The touch panel 21 displays an image indicating a candidate for a department and a person in charge for designating a person in charge for a visitor according to a visitor reception program PA1 and a person-in-charge candidate database DA1, or an image for notifying that a visitor reception is performed. Is displayed as needed. The visitor designates the department and the person in charge from the department and person in charge candidates displayed on the touch panel 21. When the name of the person in charge is designated by the visitor, the CPU 22 of the reception terminal 2 performs processing for notifying that the visitor has come to the reception terminal 4 of the designated person in charge according to the visitor reception program PA1.

  FIG. 4 is a flowchart showing the reception process executed by the visitor reception program PA1. 5A to 5C show the display state of the touch panel 21 of the reception terminal 2 that changes in order along the flow of processing of the visitor reception program PA1. The reception process is started when an input instruction is given to the touch panel 21 by a visitor. All the processing of the visitor reception program PA1 is executed by the CPU 22 of the reception terminal 2. Hereinafter, the processing of the visitor reception program PA1 will be described with reference to FIGS.

<Visitor reception processing>
In step SA1, it is detected whether or not a visitor input instruction has been made by the reception terminal 2. When the visitor gives an input instruction to the touch panel 21, it is determined that the visitor has been detected (SA1: YES), and the process of step S2 is performed. If it is not determined that a visitor has been detected (SA1: NO), the process of step S1 is repeated.

  In step SA2, it is determined whether or not a visit schedule is reserved. Based on the selection by the visitor using the touch panel 21, it is determined whether or not a visit schedule is reserved. If it is determined that the visit schedule is reserved (SA2: YES), the process of step SA3 is performed. If it is not determined that the visit schedule is reserved (SA2: NO), the process of step SA4 is performed. A display state of the touch panel 21 when the process of step SA2 is performed is shown in FIG.

  In step SA3, the person in charge who handles the visitor is determined. In step SA3, a plurality of departments and names of persons in charge are displayed on the touch panel 21 in accordance with the person-in-charge candidate database DA1. When the visitor designates the department and person in charge to be visited on the touch panel 21, the person-in-charge data indicating the person in charge who is handling the visitor from the person-in-charge candidate database DA1 based on the designated department and person in charge. DS1 is acquired. The acquired person-in-charge data DS1 is stored in the storage area 231 of the RAM 23. When the visitor specifies only the department without specifying the person in charge, the representative of the predetermined department is automatically determined as the person in charge. Note that the department and person-in-charge name designated by the visitor on the touch panel 21 in the first embodiment is an example of predetermined information input by the visitor of the present invention. The process in which the CPU 22 and the person-in-charge data DS1 in step SA3 in the first embodiment are acquired is an example of an acquisition unit that acquires customer service information in the present invention, and the process in which the person-in-charge data DS1 in step SA3 is acquired. It is an example of the acquisition step which acquires the customer service information of this invention. When the process of step SA3 is performed, the display state of the touch panel 21 transitions in the order of FIG. 5 (B) and FIG. 5 (C). In the first embodiment, a case where a person in charge is designated as employee A by using the reception terminal 2 by a visitor YY will be described.

  In step SA4, the same processing as in step SA3 is performed. When the process of step SA4 is performed, the process of step SA5 is subsequently performed.

  In step SA5, visitor data DS2 is acquired. When the visit schedule is not reserved, the visitor uses the touch panel 21 to input the visitor name, the visitor's title, and the visit purpose. In step SA5, the visitor name, the title of the visitor, and the visit purpose input by the visitor are stored in the storage area 232 of the RAM 23 as visitor data DS2. The visitor data DS2 in the first embodiment is an example of visitor information according to the present invention. The process of step SA5 for acquiring the CPU 22 and the visitor data DS2 in the first embodiment is an example of an acquisition unit for acquiring visitor information of the present invention, and the process of step SA5 acquires the visitor information of the present invention. It is an example of the acquisition step to perform.

  In step SA6, the person-in-charge data DS1 stored in the storage area 231 of the RAM 23 is determined as the person-in-charge information, and processing for transmitting to the server 3 is performed. If the visitor data DS2 is stored in the storage area 232 of the RAM 23, the person-in-charge data DS1 is determined as the person-in-charge information in step SA6, and the visitor data DS2 is determined as the visitor information. DS1 and visitor data DS2 are transmitted to the server 3. The process of determining the information of the person in charge in the CPU 22 and step SA6 in the first embodiment is an example of a customer selection unit that selects the first customer in the present invention, and the process of determining the information of the person in charge in step SA5 Is an example of a customer selection step of selecting the first customer of the present invention.

(Server configuration)
FIG. 6 is an electrical configuration diagram showing the internal configuration of the server 3. The server 3 includes a CPU 32, ROM 33, RAM 34, I / O interface 35, network connection unit 36, and HDD 37.

  Based on the person-in-charge affiliation data DS <b> 1 transmitted from the reception terminal 2, the CPU 32 determines a person to be notified of the visit of the visitor at the same time as the notice to the person in charge, and corresponds to the person in charge and the person concerned Processing for notifying the reception terminal 4 that a visitor has been accepted is performed. The ROM 33 stores a server processing program PT1 for notifying the reception terminal 4 corresponding to the person in charge and the related parties that the visitor has been received. The person concerned in this embodiment is assumed to be an employee who is in the same group or room as the person in charge or an employee who has visited a visitor in the past. The server processing program PT1 is all processing executed by the CPU 32 of the server 3.

  The RAM 34 illustrated in FIG. 6 includes storage areas 341 to 335. The storage area 341 stores person-in-charge data DS1 transmitted from the reception terminal 2. The storage area 342 stores visitor data DS2 transmitted from the reception terminal 2 or visitor data DS2 acquired in server processing. The storage area 343 stores person-in-charge terminal communication status data DS3. The person-in-charge terminal communication status data DS3 is information indicating whether or not the reception terminal of the person-in-charge's reception terminal number can be notified. In the first embodiment, the state where notification is possible is a state where the service terminal 4 corresponding to the person in charge and the server 3 are connected, and the service terminal 4 is not responding to another visitor. The storage area 344 stores related party data DS4 indicating information on a plurality of related parties corresponding to the person in charge. The related person data DS4 includes the related person name, the department to which the related person belongs, the group to which the related person belongs, the room, the reception terminal number corresponding to the related person name, and the person in charge of the person in charge designated in the reception terminal 2. This is data indicating six items, that is, the number of times the agent has handled the agent and the number of times the related person has registered the schedule in the schedule of the person in charge. In the storage area 345, terminal reception status data DS5 indicating the reception status of each of the reception terminals 4 is stored. The terminal reception status data DS5 is updated when a visitor's reception instruction is given by any of the reception terminals 4.

  The HDD 37 illustrated in FIG. 6 includes storage areas 371 to 373. The storage area 371 stores a visitor reservation database DB1. FIG. 7 shows the stored contents of the visitor reservation database DB1. The visitor reservation database DB1 is data indicating a person-in-charge name designated in advance, a department in charge, a visitor name corresponding to the person-in-charge, a title of the visitor, and a visit purpose. The storage area 372 stores a candidate candidate database DB2. In the candidate candidate database DB2, for each candidate candidate displayed on the reception terminal 2, data related to a plurality of employees having the same department as the person in charge is stored. FIG. 8 shows an example of the stored contents of the data of the candidate candidate database DB2 in which employees B to G who belong to the person in charge A and the same department are stored. In the candidate candidate database DB2, a plurality of employee names, departments, department groups, departments, offices corresponding to the employees, and terminal numbers corresponding to the employees, as well as visitors to specific representatives 6 items of data are stored, which are the number of proxy responses performed and the number of times the employee registered the schedule in the schedule of a specific candidate candidate. The storage area 373 stores a past visit history database DB3 indicating the fact that a visitor has visited an employee in the past. FIG. 9 shows an example of data in the past visit history database DB3. The past visit history database DB3 is data indicating the visitor name, the name of the person in charge when the visitor has visited in the past, the department to which the person in charge belongs, and the purpose of the visit. The past visit history database DB3 is updated via the I / O interface 35 by an external input device 38 described later, and the latest information is always stored. The HDD 37 that stores the candidate candidate database DB2 in the first embodiment is an example of a storage unit that stores information on the relationship priority of the present invention. The proxy response count in the first embodiment is an example of past history information of the present invention.

  The I / O interface 35 is connected to the CPU 32, the HDD 37, and the external input device 38. Note that data stored in each database of the HDD 37 is updated by the external input device 38 via the I / O interface 35. The server 3 transmits information indicating that the visitor has been received to the reception terminal 4 corresponding to the person in charge and the parties determined by the CPU 32 through the network connection unit 36.

  FIG. 10 is a flowchart showing server processing executed by the server processing program PT1. The processing of the server processing program PT1 is all processing executed by the CPU 32 of the server 3. Hereinafter, the processing of the server processing program PT1 will be described with reference to FIG.

<Server processing>
In step ST10, the person-in-charge data DS1 transmitted from the reception terminal 2 is received. The received person-in-charge data DS1 is stored in the storage area 341 of the RAM 34. When the visitor data DS2 is received together with the person-in-charge data DS1, the visitor data DS2 is stored in the storage area 342 of the RAM 34.

  In step ST20, it is determined whether or not the visitor data DS2 is stored in the storage area 342 of the RAM. If it is not determined that the visitor data DS2 is stored (ST20: NO), the process of step ST30 is performed. If it is determined that the visitor data DS2 is stored (ST3: YES), the process of step ST40 is performed.

  In step ST30, a process for specifying a visitor is performed. The visitor reservation database DB 1 is read from the HDD 37 of the server 3, and the person-in-charge data DS 1 is read from the storage area 341 of the RAM 34. From the visitor reservation database DB1, the visit schedule of the visitor corresponding to the person-in-charge name of the person-in-charge data DS1 is acquired. In accordance with the visitor reservation database DB1, the visitor name, visitor title, and visit purpose of the identified visitor are stored in the storage area 342 of the RAM 34 as visitor data DS2. The process of step ST30 in which the CPU 32 and the visitor in the first embodiment are acquired is an example of an acquisition unit that acquires the visitor information of the present invention, and the process of step ST30 acquires the visitor information of the present invention. It is an example of an acquisition step.

  In step ST35, the past visit history database acquires from DB3 the name of the employee who responded to the visitor in the past, the department to which the visitor belongs, and the purpose of the visit. The processing of step ST35 in which the information of the employee who has dealt with the CPU 32 and the visitor in the past in the first embodiment is acquired is an example of the visit history acquisition unit of the present invention.

  In step ST40, it is confirmed whether or not the reception terminal corresponding to the person in charge of the person-in-charge data DS1 can notify the visitor reception information. The confirmed result is stored in the storage area 333 of the RAM 34. If the notification is possible, “1” is stored in the storage area 343. If the notification is not possible, “0” is stored in the storage area 343. The processing of the CPU 32 and step ST40 of the first embodiment is an example of the terminal selection unit of the present invention, and the processing of step ST40 is an example of the terminal selection step of the present invention.

  In step ST50, based on the person-in-charge data DS1, a process for determining a party to notify that a visitor has been accepted is performed. The related parties are determined according to DB3 as a related party candidate database DB2 and a past visit history database. Details of the process for determining the parties will be described later.

  In step ST60, notification contents to be notified to the reception terminal 4 corresponding to the two detailed related parties determined to have a high degree of relationship with the person in charge among the related parties determined in step ST50 are determined.

  In step ST70, the notification content to be notified to the reception terminal 4 corresponding to the two simple related parties determined to have a lower degree of relationship with the person in charge than the detailed related parties determined in step ST60 is determined.

  In step ST80, the visit terminal corresponding to the detailed related person and the simple related person respectively determined in step ST60 and step ST70 is provided with the notification contents determined according to the detailed related person and the simple related person respectively. Process to notify the person acceptance information.

  In step ST90, it is determined whether or not an instruction for responding to a visitor has been made at any one of the plurality of reception terminals notified of the visitor reception information. When the person in charge or the related person gives an instruction to respond to the visitor using the reception terminal 4, the instruction to respond to the visitor is received from the reception terminal 4.

  With reference to FIG. 11, the process for determining the parties to be performed in step ST50 will be described in detail. FIG. 11 is a flowchart illustrating a procedure of a candidate candidate determination process.

<Stakeholder candidate decision process>
In step ST51, employees having the same department as the person in charge are extracted from the related candidate database DB2, and employees who have received visitors are extracted from the past visit history database DB3. In the reception terminal 2, when the person in charge designated by the visitor is the employee A, the employees B to G having the same department as the employee A are extracted from the candidate candidate database DB2 as the related candidate, and the past visit history The employee H who responded to the visitor YY in the past is extracted from the database DB3, and related person data D4 is created. The related person data D4 created in step ST51 is shown in FIG.

  In step ST52, the degree of relationship of each of the employees B to H with respect to the employee A is set based on the related person data D4. The degree of relationship is determined according to a weight set in advance for four items indicating priority determination elements other than the service terminal number and the department to which the six items are stored in the candidate candidate database DB2. For each of the four items, a weight of “5” is assigned to the group in the department to which the department belongs, a weight of “5” is assigned to the room, and “ The weight of “3” and the weight of “1” are added to the number of times the employee has entered the schedule in the schedule of a specific person in charge. When the affiliation group and room of the employees B to H are the same as the employee A, “1” is stored in the storage area 334 of the RAM 33, and when different, “0” is stored in the storage area 334. The storage area 334 stores the number of times of agent reception that has been a visitor reception on behalf of the employee A and the number of times the employee has input a schedule in the schedule of the employee A. In order to determine the degree of relationship between each of the employees B to H and the employee A, for each employee, “0” or “1” or the number of times stored corresponding to each of the four items as priority determination elements. And a weight set in advance for each item, and a numerical value for each item considering the weight is calculated for each item. The degree of relationship between the employees B to H and the employee A is determined by the sum of the calculated numerical values for each of the four items. Employees who have responded to the past are uniformly assigned a degree of relationship “5”. The party data D4 including the determined degree of relation is stored in the storage area 334 of the RAM 34. FIG. 12B shows related party data D4 including the degree of relationship determined in step ST52. In addition, the data of each item memorize | stored in interested party candidate database DB2 are examples of the priority determination element of the information of the relation priority of this invention.

  Next, among the notification parties determined by the related party candidate determination process, a detailed party to be notified of detailed visitor reception information in step ST60 and a simple visitor reception in step ST70 are determined. A process for determining a simple party to whom information is notified will be described in detail. FIG. 13 is a flowchart illustrating a procedure of detailed related party determination processing in which a detailed related party is determined. FIG. 14 is a flowchart showing a procedure of a simple related party determination process in which a simple related party is determined. Hereinafter, a case where a detailed related person or a simple related person is determined in employee B to employee H shown in FIG. In the first embodiment, the reception terminals of employee B, employee E, employee F, and employee H can notify the visitor notification, and the reception terminals of employee C, employee D, and employee G cannot. The employees B to H of the related party data DS4 shown in FIG. 12 are detailed related parties in the order of employee B, employee C, employee D, employee E, employee F, employee G, and employee H until the notification content is determined. A determination process and a simple related party determination process are performed.

<Detailed party determination process>
The detailed related party determination process is a process in which the content of notification to the reception terminal corresponding to the two detailed related parties specified by the related party candidate determination process is determined.

  In step ST61, it is determined whether or not there is a related party whose notification content of the related party data D4 has not been determined. When it is determined that there is a related party whose notification content is undetermined (step ST61: YES), the process of step ST62 is performed. If it is not determined that there is a party whose notification content is undetermined (step ST61: NO), the detailed party determination process is terminated.

  In step ST62, based on the party data D4, it is determined whether there are two detailed parties whose notification contents are determined to be detailed notifications. If it is not determined that there are two detailed parties (step ST62: NO), the process of step ST63 is performed. If it is determined that there are two detailed parties (step ST62: YES), the detailed party determination process is terminated. The related party data D4 shown in FIG. 12A has zero detailed related parties, and the process of step ST63 is performed following the process of step ST62. When the detailed related party determination process is repeatedly performed and the related party data D4 is in the state shown in FIG. 12C, it is determined in step ST62 that there are two detailed related parties, and the detailed related party determination process is ended. The

  In step ST63, among the parties whose notification contents of the party data D4 are not determined, the party with the highest degree of relationship is extracted. In the related party data D4 shown in FIG. 12B, the notification contents of the employees B to H are undecided. When the notification contents of the employees B to H are undecided, the employee B having the highest degree of relationship is extracted in step ST63. When the notification content of employee B is determined, employee C, employee D, and employee E are extracted in order.

  In step ST64, it is determined whether or not the reception terminal corresponding to the party extracted in step ST63 can notify the visitor reception information. If it is determined that notification is possible (step ST64: YES), the process of step ST65 is performed. If it is not determined that notification is possible (step ST64: NO), the process of step ST68 is executed. In Embodiment 1, if employee B is extracted in step ST63 and it is determined in step ST64 that the employee B's reception terminal can be notified, the process of step ST65 is executed. When employee C or employee D is extracted in step ST63, the reception terminals of employee C and employee D cannot be notified. Therefore, the process of step ST68 is executed following the process of step ST64. If employee E is extracted in step ST63 and it is determined in step ST64 that the reception terminal of employee E can be notified, the process of step ST65 is executed. The process of the CPU 32 and step ST64 of the first embodiment is an example of the terminal selection unit of the present invention, and the process of step ST64 is an example of the terminal selection step of the present invention.

  In step ST65, it is determined whether or not the related person's degree of relationship is “15” or more. When it is determined that the degree of relationship between the parties concerned is “15” or more (step ST65: YES), the process of step ST66 is performed. If it is determined that the degree of relationship between the parties concerned is lower than “15” (step ST65: NO), the process of step ST67 is performed.

  In step ST66, the notification content of the parties whose degree of relationship is determined to be “15” or more in step ST65 is set as the first detailed notification. In step ST67, the notification contents of the parties determined that the degree of relationship is lower than “15” in step ST65 are set as the second detailed notification. The employee B with the degree of relationship “27” determined to be notified in step ST64 is set as the first detailed notification in step ST66. The employee E having the degree of relationship “10” determined to be notified in step ST64 is set as the second detailed notification in step ST67. FIG. 12C shows the state of the related party data D4 in which the detailed related party processing is performed for the employees B to E and the notification content is determined. The process of step ST66 or the process of ST67 in which the CPU 32 and related parties of the first embodiment are specified is an example of a customer selection unit that selects the second customer of the present invention. The process of step ST66 or the process of ST67 of the first embodiment is an example of a customer selection step for selecting the second customer of the present invention.

  In step ST68, if the reception terminal 4 corresponding to the related person can notify the visitor reception information, if it is not determined in step ST64 (NO in step ST64), the notification content of the related person is set to be non-notifiable. . When the process of any of step ST66, step ST67, and step ST68 is executed, the process of step ST69 is then executed. The notification method for employee C and employee D in the related party data D4 in FIG. 12 is set to disable notification as shown in FIG.

  In step ST69, it is determined whether or not two detailed notification parties are determined for each of the employees B to H. If it is not determined that two detailed notification parties have been determined (step ST69: NO), the process of step ST61 is executed. If it is determined that two detailed notification parties have been determined (step ST69: YES), the detailed notification party determination process is terminated. FIG. 12C shows the contents of the party data D4 when the detailed notification party determination process is terminated.

<Simple notification party determination process>
Next, the simplified notification party determination process will be described with reference to the flowchart shown in FIG. In addition, detailed description is abbreviate | omitted about the step to which a detailed notification party determination process and a process are common.

  In step ST71, the same process as step ST61 is performed. In step ST72, it is determined whether or not there are two related parties whose notification content is determined to be simple notification among the employees B to H. If it is determined that there are two persons concerned with simple notification (step ST72: YES), the process of step ST73 is performed. If it is not determined that there are two persons concerned with simple notification (step ST72: NO), the process of step ST74 is performed.

  In step ST73, the notification contents of the parties whose notification contents are undetermined are set not to be notified.

  In step ST74 and step ST75, the same processes as those in step ST73 and step ST74 are performed. When the related party data D4 is in the state shown in FIG. 12C, only the employees B to E are set as the notification contents to the reception terminal 4 corresponding to each employee. At this time, in step ST74, among the employees F to H who are related persons who have not determined the notification content of the related person data D4, the employee F who is the related person with the maximum degree of relationship is extracted. Subsequently, in step ST75, it is determined whether or not the reception terminal 4 corresponding to the party H extracted in step ST74 can notify the visitor reception information. The processing of the CPU 32 and step ST75 of the first embodiment is an example of the terminal selection unit of the present invention, and the processing of step ST75 is an example of the terminal selection step of the present invention.

  In step ST76, the notification content of the related person F is set to simple notification as shown to the employee F and the employee H in FIG. The processing of step ST76 in which the related person H who has handled the CPU 32 and the visitor in the past in the first embodiment is specified is an example of a customer selection unit that selects the second customer of the present invention. The process of step ST76 of the first embodiment is an example of a customer selection step for selecting the second customer of the present invention.

  If it is determined in step ST77 that the reception terminal 4 corresponding to the related person in step ST72 cannot notify the visitor reception information (step ST72: NO), as shown to the employee G in FIG. The notification content of the related party data D4 of the related party is set to disable notification. When the process of step ST76 or step ST77 is performed, the process of step ST78 is performed.

  In step ST78, it is determined whether or not two simplified parties have been determined for each of the employees B to H. If it is not determined that two simple parties have been determined (step ST78: NO), the process of step ST71 is performed. If it is determined that two simple parties have been determined (step ST78: YES), the simple party determination process is terminated. When the detailed related party determination process and the simplified related party determination process are finished and the notification content to the reception terminal 4 corresponding to all the employees B to F is determined, the related party data D4 is shown in FIG. State.

<Notification processing>
Next, the notification process will be described with reference to the flowchart shown in FIG. In the notification process, each visitor reception information is notified to the person in charge and the reception terminal 4 of each related party according to the notification content set in the related party data D4. Each visitor reception information is any one of person-in-charge notification information, first detailed notification information, second detailed notification information, and simple notification information.

  If it is determined in step ST81 that the visitor reception information can be notified to the person-in-charge terminal 4 in accordance with the person-in-charge terminal communication status data D3 stored in the storage area 333 of the RAM 33 (ST81: YES), step ST81 is executed. The process of ST82 is performed. If it is not determined that notification is possible (ST81: NO), the process of step ST85 is performed.

  In step ST82, the person-in-charge notification information that is the display content to be displayed on the person-in-charge terminal 4 is determined. The person-in-charge notification information is data indicating a visitor name, a affiliation of the visitor, and a visit purpose. The visitor name, the affiliation of the visitor, and the visit purpose are data based on the visitor data DS 2 stored in the RAM 33. When it is stored in advance in the visitor reservation database DB1 that a visitor is coming, the person in charge plans to respond to the visitor. When it is stored in advance in the visitor reservation database DB1 that the visitor is coming in advance, the person-in-charge notification information to be notified to the reception terminal of the person in charge is only information related to the visitor. The visitor data DS2 of the first embodiment is an example of display information of the present invention.

  In step ST83, it is instructed to notify the person-in-charge terminal 4 of the person-in-charge notification information generated in step ST82.

  In step ST84 and step ST85, it is determined whether or not a notification related party is set according to the related party data D4. If it is determined that a notification related person is set, the process of step ST86 is performed. If it is determined that the notification related person has not set, the notification process is terminated.

  In step ST86, the first detailed notification information, the second detailed notification information, and the simple notification information that are notified to the reception terminals of the related parties are generated. The first detailed notification information is data indicating the name of the person in charge, the names of other persons involved in notification, the name of the visitor, the image of the visitor, the title of the visitor, and the purpose of the visit. Each data of the first detailed notification information is data based on the candidate candidate database DB2, the person-in-charge data DS1 and the visitor data DS2 stored in the RAM 33. The second detailed notification information is data indicating the first detailed notification information and visitor past information indicating a history when the visitor visited in the past. The visitor past information is data indicating a past visit destination person name stored in the past visit history database DS3, an image showing the face of the past visit person in charge, and a past visit purpose. The simple notification information is data indicating a visitor name and a person in charge name. Stakeholders are not the original employees who should respond to visitors. It is conceivable that the amount of information that the visitor has in advance is smaller than the person in charge who is planning to respond to the visitor. When the same notification is given to the related person as the person in charge, the related person may not correctly understand the visitor. Even in this case, the related person can understand the visitor by the detailed notification information that compensates for the fact that the amount of information held in advance is smaller than the person in charge. Note that the candidate candidate database DB2, the person-in-charge data DS1, and the visitor data DS2 of Embodiment 1 are examples of display information of the present invention.

  In step ST87, it is instructed to notify the receiving terminal of each party of the first detailed notification information, the second detailed notification information, and the simple notification information generated in step ST86.

<Response reception process>
Next, the response reception process will be described with reference to the flowchart shown in FIG. In the response reception process, after the notification process is performed to the reception terminal 4 of the person in charge and each related person, it is determined whether or not the reception instruction is issued from the reception terminal 4, and the reception terminal 4 that has not received the reception instruction. Not available information indicating that it is impossible to respond to is notified.

  In step ST91, it is determined whether or not a reception instruction has been issued from any one of the reception terminals 4 to which the visitor reception information has been notified by the notification process shown in FIG. If it is determined that a response instruction has been given (step ST91: YES), the process of step ST92 is performed. If it is not determined that a response instruction has been given (step ST91: NO), the process of step ST91 is repeated.

  In step ST92, the reception terminal 2 is notified that a response instruction has been given. In step ST93, the reception failure information indicating that the visitor reception is impossible is notified to the reception terminal 4 other than the reception terminal for which the reception instruction has been given.

<Responding terminal>
FIG. 17 is an electrical configuration diagram showing an internal configuration of the reception terminal 4. Each of the reception terminals includes a touch panel 41, a CPU 42, a RAM 43, a ROM 44, an I / O interface 45, and a network connection unit 46. The CPU 42 receives visitor reception information from the server 3 and performs control for responding to the person in charge or the person concerned. The ROM 44 displays visitor reception information on the reception terminal 4 and stores a reception processing program PB1 for responding to visitors. The I / O interface 45 is connected to the CPU 42 and the touch panel 41. The reception terminal 4 transmits visitor reception information to the server 3 through the network connection unit 46 when an instruction to perform a visitor reception using the touch panel 41 is input by a person in charge or a person concerned.

  The touch panel 21 displays a visitor name and an image of the visitor's face according to the visitor reception information. The person in charge or the related person understands the visitor from the visitor name and the face image of the visitor displayed on the touch panel 21 and instructs whether or not to respond to the visitor.

  The RAM 43 illustrated in FIG. 17 includes a storage area 431. The storage area 431 stores one of notification information of person-in-charge notification information, first detailed notification information, second detailed notification information, and simple notification information transmitted from the server 3.

  The ROM 44 illustrated in FIG. 17 includes a storage area 441. The storage area 441 stores a visitor reception program PB1 shown in FIG. The visitor reception program PB1 is a processing program for displaying visitor reception information on the touch panel 41 and performing visitor reception in accordance with reception instructions performed on the touch panel 41.

  A visitor operation and a visitor process performed using the reception terminal 4 will be described. The following visitor reception processing is executed at each reception terminal 4. FIG. 18 is a flowchart showing the reception terminal process performed by the reception terminal 4. Hereinafter, the reception terminal process will be described with reference to FIG.

  In step SR10, it is determined whether or not the person-in-charge notification information is received by the reception terminal 4. If it is determined that the person-in-charge notification information has been received, the person-in-charge notification process in step SR20 is executed. If it is not determined that the person-in-charge notification information has been received, the process in step SR30 is executed.

  In step SR30, it is determined whether or not the receiving terminal 4 has received the first detailed notification information or the second detailed notification information. If it is determined that the first detailed notification information or the second detailed notification information has been received, the detailed notification process for the related party in step SR40 is executed, and if it is not determined that the reception has been received, the process in step SR50 is executed.

  In step SR50, it is determined whether or not simple notification information has been received. If it is determined that the simple notification information has been received, the related party simple notification process in step SR60 is executed. If it is not determined that the simple notification information has been received, the process in step SR70 is executed.

<Notification process for person in charge>
FIG. 19 is a notification display process flowchart for the person in charge for performing processing for notifying that there is a visitor in the reception terminal 4 corresponding to the person in charge of the visited site. Hereinafter, the notification display process for the person in charge will be described with reference to FIG.

  In step SR21, the notification content according to the person-in-charge notification information is displayed on the touch panel 41 of the reception terminal 4. When the process of step SR21 is executed, the name of the visitor, the affiliation of the visitor, and the purpose of the visit are displayed on the touch panel 41 as characters or images based on the person-in-charge notification information transmitted by the server 3. FIG. 20 shows a display example of the touch panel 41 of the reception terminal 4 used by the person in charge. The processing of the CPU 42 and step SR21 in the first embodiment is an example of the display control unit of the present invention. The process of step SR21 in the first embodiment is an example of the display control step of the present invention.

  In step SR22, it is determined whether a response instruction has been issued. If it is determined that a response instruction has been given, the process of step SR23 is executed. If it is not determined that a response instruction has been given, the process of step SR24 is executed.

  In step SR23, if it is determined in step SR22 that a reception instruction has been performed, a reception terminal signal indicating that a reception instruction has been performed is transmitted from the reception terminal corresponding to the person in charge to server 3.

  In step SR24, reception progress information indicating whether or not another reception terminal 4 has received is acquired from the server 3, and it is determined whether or not a reception instruction has been issued by another reception terminal 4. If it is determined that a response instruction has been given by another response terminal, the process of step SR25 is executed. If it is determined that no response instruction has been given, the process of step SR22 is executed.

  In step SR25, the non-responding terminal information is displayed on the display 40. The reception terminal disabling information is information indicating that a reception instruction is given by another reception terminal 4 and a visitor reception by the reception terminal 4 that performs notification processing for the person in charge is impossible.

<Detailed notification process for related parties>
FIG. 21 is a flowchart of a detailed notification display process for related parties. The related person detailed notification display process is a process for notifying in detail that a visitor has arrived at the reception terminal 4 corresponding to the related person. Hereinafter, the detailed notification display process for persons concerned will be described with reference to FIG.

  In step SR41, it is determined whether or not the visitor reception information received from the server 3 is the first detailed notification information. If it is determined that the information is the first detailed notification information, the process of step SR42 is executed. If it is determined that the information is not the first detailed notification information, the process of step SR43 is executed.

  In step SR42, the notification content according to the first detailed notification information is displayed on the touch panel 41 of the reception terminal 4. When the processing of step SR42 is executed, based on the first detailed notification information transmitted by the server 3, the name of the person in charge, the name of the other related parties, the name of the visitor, the visitor image, the title of the visitor, A visit purpose is displayed on the touch panel 41 by a character or an image. FIG. 24 shows a display example of the touch panel 41 of the reception terminal 4 used by the parties set as the first detailed notification. The processing of the CPU 42 and step SR42 in the first embodiment is an example of the display control unit of the present invention. The process of step SR42 in the first embodiment is an example of the display control step of the present invention.

  If it is determined in step SR43 that the visitor reception information received from the server 3 in step SR41 is not the first detailed notification information, it is determined that the visitor reception information is the second detailed notification information, and the second detailed notification information The notification content according to the above is displayed on the touch panel 41. When the process of step SR43 is executed, based on the second detailed notification information transmitted by the server 3, the name of the person in charge, the name of the other party concerned, the name of the visitor, the image of the visitor, the title of the visitor, A past information display request button for requesting a visit purpose and past information is displayed on the touch panel 41 with characters or images. FIG. 23A shows a display example of the touch panel 41 of the reception terminal 4 used by the parties set as the second detailed notification. The processing of step SR44 and step SR45 is the same processing as the processing of step SR22 and step SR23, respectively.

  In step SR46, it is determined whether or not a request to display past visit information has been made by the past information display request button 250B of the touch panel 41 shown in FIG. When the related person determines that the visitor cannot be correctly understood only by displaying the information shown in FIG. 23A on the touch panel 41, the past information display request button 250B is pressed. If it is determined that display of past visit information has been requested, the process of step SR47 is executed. If it is not determined that display of past visit information has been requested, the process of step SR48 is executed.

  In step SR47, the name of the past person in charge showing information on the person in charge who has visited the visitor, an image showing the face of the past person in charge, the department to which the past person belongs, and the purpose of the visit are written in characters or images. Is displayed. FIG. 23B shows a display example of the touch panel 41 when the process of step SR47 is executed. The processing of step SR48 and step SR49 is the same processing as the processing of step SR24 and step SR25, respectively. The processing of the CPU 42 and step SR47 in the first embodiment is an example of the display control unit of the present invention. The process of step SR47 is an example of the display control step of the present invention.

<Simple notification process for related parties>
FIG. 24 is a flowchart of a related person simple notification display process. In the related party simple notification display process, it is simply notified that a visitor has come at the reception terminal corresponding to the related party. The related person simple notification process is the same as the person-in-charge notification process. Steps SR61 to SR65 correspond to steps SR21 to SR25, respectively. When the process of step SR61 of the related person simple notification process is executed, the touch panel 41 of the reception terminal 4 displays as shown in FIG. The processing of the CPU 42 and step SR61 in the first embodiment is an example of the display control unit of the present invention. The process of step SR61 is an example of the display control step of the present invention.

[Description of overall information processing system operation]
An operation and usage method of the information processing system according to the first embodiment will be described.

  When a visitor visits a predetermined person in charge, he / she inputs the department to which the person in charge at the destination belongs and the person in charge name according to the display on the touch panel 41 of the reception terminal 2. Information indicating the department of the person in charge and the name of the person in charge input by the visitor is transmitted to the server 3 by the reception terminal 2.

  The server 3 extracts employees other than the person in charge who matches the information indicating the department of the person in charge received from the reception terminal 2 from the candidate candidate database DB2 as related persons. The server 3 determines whether or not it is possible to notify the reception terminal 4 used by the person in charge and the person concerned that the visitor has been accepted. By the server 3, contact person notification information for notifying that there is a visitor at the reception terminal 4 used by the person in charge, and detailed notification information for notifying that there is a visitor at the reception terminal 4 used by a related person, Is created. At this time, the detailed notification information created by the server 3 is information having a larger amount of data to be notified than the person-in-charge notification information. Specifically, the person-in-charge notification information is information on a visitor having a visitor name, a affiliation of the visitor, and a visit purpose. Detailed notification information to be notified to the related parties includes the name of the visitor, information about the visitor's affiliation, information about the visitor who has the purpose of visit, and information about the person in charge having the name of the person in charge and the situation of the person in charge Including. The server 3 notifies the person-in-charge notification information to the reception terminal 4 used by the person in charge, and the detailed information is transmitted to the reception terminal 4 used by the parties concerned.

  The reception terminal 4 used by the person in charge displays the visitor name, the affiliation of the visitor, and the purpose of the visit on the touch panel 41 according to the person-in-charge notification information received from the server 3. In response to the detailed notification information received from the server 3, at least the visitor name, the visitor affiliation, the visit purpose, the name of the person in charge, and the situation of the person in charge are displayed on the reception terminal 4 used by the parties concerned Is done.

  The person in charge determines whether or not to respond to the visitor according to the touch panel 41 of the reception terminal 4 used by the person in charge. When it is determined that the person in charge responds to the visitor, the reception button 220A shown in FIG. 20 is pressed to respond to the visitor. When the reception button 220A is pressed, the reception terminal 2 is notified that the person in charge handles the visitor, and the response progress information indicating that reception is not possible is notified to the reception terminal 4 used by other related parties. The

  The related person determines whether or not to respond to the visitor according to the touch panel 41 of the receiving terminal 4 used by the related person. More information is displayed on the touch panel 41 of the reception terminal 4 used by the person concerned than the touch panel 41 of the reception terminal 4 used by the person in charge. If the touch panel 41 used by the person concerned displays more information than the person in charge, the amount of information that the person is aware of about the visitor is greater than the amount of information that the person in charge recognizes about the visitor. Even if there are few, it can be judged whether a visitor is understood correctly and it responds to a visitor. Furthermore, the status of the person in charge is displayed on the touch panel 41 of the reception terminal 4 used by the related person, and the related person understands the situation in which the person in charge cannot respond to the visitor, and the visitor It can be determined whether or not to respond to. When a related person determines to respond to the visitor, he / she presses one of the response button 250A shown in FIG. 22, the response button 250A shown in FIG. 23, or the response button 270A shown in FIG. I do. When either one of the response button 250A and the response button 270A is pressed, the reception terminal 2 is notified that the related person is to handle the visitor, and the reception terminal 4 used by the person in charge and other related persons Response progress information indicating that response is not possible is notified.

(Modification 1)
In the first embodiment, the server 3 notifies the person-in-charge notification information including the notification contents to be displayed on the touch panel 41 of the reception terminal 4, the first detailed notification information, the second detailed notification information, and the simple notification information. However, it is not limited to this. The server 3 or the reception terminal 2 notifies each reception terminal 4 of a notification that can distinguish the person in charge, the first detailed party, and the second detailed party, and the person in charge and the first detailed party in the reception terminal 4 It is also possible to discriminate the second detailed parties and determine the display contents corresponding to each of them and display them on the touch panel 41.

(Modification 2)
In the first embodiment, a visitor is detected based on the presence / absence of an input instruction on the touch panel 21 of the reception terminal 2, but the present invention is not limited to this. For example, the reception terminal 2 may be provided with an infrared sensor, a camera, or the like, and the visitor may be detected by the infrared sensor, the camera, or the like. When a visitor is detected by the camera provided in the reception terminal 2, the reception terminal 2 generates visitor information for identifying the individual visitor from the face image of the visitor photographed by the camera. It is possible. An image of the visitor's face may be displayed on the reception terminal corresponding to the person in charge, and an image of the visitor's face and the name of the visitor may be displayed on the reception terminal 4 corresponding to the person concerned.

(Modification 3)
In the first embodiment, the information specified by the visitor using the reception terminal 2 is information on the person in charge of the visited site, but is not limited thereto. The information specified by the reception terminal 2 may be a visitor's affiliation and a visitor name. The reception terminal 2 or the server 3 includes a database that associates the visitor with the person in charge, and the reception terminal 2 or the server 3 can select the person in charge and the related person according to the visitor name designated by the visitor. Also good.

(Modification 4)
In the first embodiment, the visitor name is specified according to the visitor reservation database and the person in charge name stored in the HDD 33, but the present invention is not limited to this. The visitor name and the person in charge name may be designated by the touch panel 21 of the reception terminal 2 without using the visitor reservation database.

(Modification 5)
In the first embodiment, the touch panel 41 of the reception terminal 4 gives an instruction as to whether or not to perform visitor reception, but is not limited thereto. As an alternative to a visitor reception instruction using the touch panel 41, an action of starting a call using an external device such as a telephone may be used as the reception instruction.

(Modification 6)
The visitor reservation database DB1 stored in the HDD 37 according to the first embodiment may store a scheduled visit time. In the visitor reservation database, a plurality of schedules with different visit schedule times may be stored for the same visitor or the same person in charge. As a result, a request close to the scheduled visit time is extracted as the highest priority schedule, so that the person in charge and the related person most suitable for the visitor reception are notified of the visitor reception information. Also, if multiple appointments for the same visitor are stored, in addition to the person in charge who is close to the scheduled visit time, the person in charge of the appointment with the visitor is determined as the relevant person, Notification of a related person may be performed.

(Modification 7)
In the first embodiment, the related person is determined to be an employee who belongs to the person in charge and the same department or room, but is not limited thereto. Employees who have handled visitors in the past may be related parties. When the visit information of the visitor is stored in the past visit history database, the past visit history database stores information that the visitor has visited in the past and person-in-charge information corresponding to the past. Thereby, it is possible to specify the person in charge who has responded in the past, not the person in charge at this time, using the past visit history database. Even if the person in charge who has responded in the past is not the person in charge at this time, the person in charge can understand and respond to the visitor. If it is an employee who can correctly handle visitors, the person concerned does not necessarily have to have an affiliation with the person in charge.

(Modification 8)
In the first embodiment, the name of the person in charge, the name of the visitor, the affiliation of the visitor, and the purpose of visit are displayed on the reception terminal 4 used by the person in charge. On the reception terminal 4 used by the related person, the name of the person in charge, the name of the other related person of notification, the name of the visitor, the image of the visitor, the title of the visitor, and the purpose of the visit are displayed. The information displayed on the reception terminal is not limited to this. The information displayed on the reception terminal used by the related party may be information that can understand the visitor even when the related party does not know the visitor from the person in charge. For example, an image of a person in charge and an image of a person concerned with notification may be displayed as information for understanding the visitor. Moreover, only the visitor's last name may be displayed on the reception terminal used by the person in charge, and the visitor's last name and first name and the last name and first name of the person in charge may be displayed on the reception terminal used by the person concerned .

DESCRIPTION OF SYMBOLS 1 System whole block diagram 2 Reception terminal 3 Server 4 Reception terminal 21 Reception terminal touch panel 22 Reception terminal CPU
23 Reception terminal RAM
24 Reception terminal ROM
PA1 Visitor reception program DA1 Person in charge candidate database PB1 Visitor reception program PB2 Person in charge notification display processing program PB3 Detailed notification related person display processing program PB4 Simple notification related person display processing program DB1 Visitor reservation database DB2 Related party candidate Database DS1 Person in charge information data DS2 Visitor information data 32 Server CPU
33 Server RAM
34 Server ROM
37 HDD
41 reception terminal touch panel 42 reception terminal CPU
43 Reception terminal RAM
44 Reception terminal ROM

Claims (12)

In an information processing device consisting of a reception terminal that allows a visitor to input and select information for selecting a customer and a reception terminal used by the customer,
An acquisition unit that acquires visitor information indicating the visitor and customer information indicating a customer who serves the visitor based on predetermined information input by the visitor through the reception terminal;
A storage unit for storing information on the priority of the relationship between the visitor and the customer, and display information for changing display content displayed on the reception terminal according to the relationship priority;
A customer selection unit that selects the first customer and the second customer based on the predetermined information and the relationship priority information,
A terminal selection unit for selecting a reception terminal used by the first customer and the second customer selected by the customer selection unit;
Based on the display information stored in the storage unit, a display control unit that displays detailed display contents on the reception terminal used by the second customer from the reception terminal used by the first customer;
An information processing apparatus comprising:   The content displayed on the reception terminal used by the second customer presents more information than the content displayed on the reception terminal used by the first customer based on the relationship priority. The information processing apparatus according to claim 1. A visit history acquisition unit for acquiring visit history information of the visitor;
The storage unit updates and stores the visit history information of the visitor,
The information processing apparatus according to claim 2, wherein the customer selection unit selects the second customer according to the visit history information. The display content to be displayed on the reception terminal used by the first customer includes at least a visitor name and business information of the visitor,
The display contents displayed on the reception terminal used by the second customer include at least the visitor name, the visitor's business information, the purpose of the visit, the first customer name, and the first customer. 4. The information processing apparatus according to claim 1, further comprising: state information indicating whether or not can be handled. The customer selection unit selects a plurality of the second customers,
The plurality of second customers are further ranked based on the relationship priority,
The display control unit is used by the second customer who has a relationship priority value higher than the predetermined value for a reception terminal used by the second customer who has a relationship priority value lower than a predetermined value. 5. The information processing apparatus according to claim 1, wherein the display content is displayed in more detail than the receiving terminal. The information on the relationship priority includes affiliation information of the customer service, and past history information that was used when a customer was a second customer.
The information processing apparatus according to claim 5, wherein the customer selection unit selects the plurality of second customers based on the relationship priority information. The storage unit stores information on the relationship priority including a plurality of priority determination elements weighted to at least one priority determination element;
The information processing apparatus according to claim 5, wherein the customer selection unit selects the plurality of second customers according to the weighted relationship priority information. The priority determining elements are information on the group belonging, information on the living room location, and past history information on visits when the customer was a second customer,
The information processing apparatus according to claim 7, wherein the customer selection unit selects the plurality of second customers according to the weighted priority determination element. An information processing system having a reception terminal that receives each visitor, a reception terminal that handles each visitor, and a server connected to each of the reception terminal and the reception terminal,
The reception terminal is
An input unit for allowing the visitor to input predetermined information;
Based on predetermined information input by the input unit, an acquisition unit that acquires visitor information indicating the visitor and customer service information indicating a customer who serves the visitor, and
The reception terminal is
Based on the information acquired by the acquisition unit, a display unit that displays predetermined display content,
Storing information on the priority of the relationship between the visitor and the customer;
A storage unit for storing display information for changing display contents displayed on the reception terminal according to the relationship priority;
Based on the predetermined information and the relationship priority information, the first customer and the second customer having a lower relationship priority with the visitor than the first customer, or the first customer A customer selection unit for selecting a second customer having
A terminal selection unit for selecting a reception terminal used by the first customer and the second customer selected by the customer selection unit;
The display unit of the reception terminal used by the second customer selected by the terminal selection unit is more detailed than the display unit of the reception terminal used by the first customer selected by the terminal selection unit. A display control unit for displaying display contents;
An information processing system comprising: The reception terminal used in the information processing system according to claim 9 and having a display unit,
At least including the second storage unit,
Based on the display information stored in the second storage unit, a display control unit for displaying detailed display contents on the reception terminal used by the second customer from the reception terminal used by the first customer A reception terminal further comprising: An acquisition step of acquiring visitor information indicating the visitor and customer service information indicating a customer who serves the visitor based on predetermined information input by a visitor through a reception terminal;
Based on the predetermined information and information on the relationship priority between the visitor and the customer stored in the storage unit, the relationship priority between the first customer and the visitor from the first customer is determined. A customer selection step of selecting a low second customer or a second customer having a relationship with the first customer;
A terminal selection step of selecting a reception terminal used by the first customer and the second customer selected in the customer selection step;
Based on the display information stored in the storage unit, a display control step of displaying detailed display contents from the reception terminal used by the first customer on the reception terminal used by the second customer;
An information processing method comprising: The visitor consists of a reception terminal that can input and receive information for selecting a customer and a reception terminal used by the customer,
In an information processing apparatus comprising a storage unit that stores information on relationship priority between the visitor and the customer and display information that changes display content displayed on the reception terminal according to the relationship priority.
An acquisition step of acquiring visitor information indicating the visitor and customer service information indicating a customer who serves the visitor based on predetermined information input by a visitor through a reception terminal;
Based on the predetermined information and the relationship priority information stored in the storage unit, the first customer and the second customer having a lower relationship priority with the visitor than the first customer, or A customer selection step of selecting a second customer having a relationship with the first customer;
A terminal selection step of selecting a reception terminal used by the first customer and the second customer selected in the customer selection step;
Based on the display information stored in the storage unit, a display control step of causing the reception terminal used by the second customer to display detailed display contents from the reception terminal used by the first customer. Information processing program to be realized by computer.