JP2011076346A - Ordering system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an ordering system for accurately performing a task such as ordering and table setting, and for providing a service which is highly convenient for a customer user. <P>SOLUTION: This ordering system 1 is configured to display items ordered by a customer when a customer terminal equipment 10 accepts an operation input from the customer, and to display the items which have been already provided and the items which have not been provided to the customer on the basis of the received information in discriminable configurations when receiving the information of the items provided to the customer from among the items ordered by the customer from a shop assistant terminal equipment 30. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an ordering system used when ordering food at a restaurant or the like, and in particular, an ordering in which a center device provided in a kitchen or the like and a terminal device provided in a passenger seat are connected via a wireless LAN. It is about the system.

2. Description of the Related Art In recent years, ordering systems that digitize information such as orders have become widespread in various restaurants such as restaurants. In this ordering system, when a menu is displayed on a touch panel display type passenger seat terminal and a desired food and drink is selected, an order entry of the selected food and drink is transmitted to the kitchen server, and the order entry process is executed in the kitchen server. It is configured.
A conventional example of an ordering system using a terminal device having such a touch panel is described in, for example, the following Patent Document 1 (Japanese Patent Laid-Open No. 2008-21237). The user terminal described in Patent Document 1 is configured to simultaneously display the fact that an order has been placed and the number of orders in the display image of the menu displayed on one screen.

JP 2008-21237 A (paragraph [0025] to paragraph [0030])

  By the way, in the conventional ordering system, there is a problem that it is not possible to know which of the ordered dishes has not yet come, or that the current payment amount is difficult to understand. For this reason, rationalization of catering management is required, and improvement of service to customers is required.

  Therefore, the present invention has an object to solve the above problems, and provides an ordering system capable of accurately performing operations such as ordering and serving and providing services that are highly convenient for customer users. It is for the purpose.

In order to solve the above-mentioned problem, the invention of the customer terminal device according to claim 1 of the present application is directed to input means for receiving operation input (for example, the operation / display unit 12 in the following embodiment), and operation input from the input means. Display means for displaying items ordered by the customer (for example, the operation / display unit 12 in the following embodiment), and receiving means for receiving information on items provided to the customer among the items ordered by the customer (for example, In the following embodiment, based on the information received by the communication control unit 13) and the receiving means, control is performed so that the items provided to the customer and the items not provided are displayed on the display means in a distinguishable manner. Display control means (for example, the control unit 11 in the following embodiment);
It is provided with.

The invention according to claim 2 of the present application is characterized in that, in the customer terminal device according to claim 1, the display means displays a total amount of items ordered by the customer.
The ordering system invention according to claim 3 of the present application is an ordering system comprising a customer terminal device that accepts customer orders and a clerk terminal device that is carried by a clerk and displays items ordered by the customer, The customer terminal device (for example, the passenger seat terminal 10 in the following embodiment) includes a first input means (for example, the operation / display unit 12 in the following embodiment) that receives an operation input from a customer, and an operation from the input means. First display means for displaying the item ordered by the customer by input (for example, the operation / display unit 12 in the following embodiment), and first transmission for transmitting information related to the item ordered by the customer to the clerk terminal device Means (for example, in the following embodiment, the communication control unit 13) and the information received from the clerk terminal device of the item provided to the customer among the items ordered by the customer. Receiving means (for example, the communication control unit 13 in the following embodiment) and the display means in a manner capable of discriminating items provided to the customer and items not provided based on the information received by the receiving means. Display control means (for example, the control unit 11 in the following embodiment) that controls to display, and the store clerk terminal device (for example, store clerk terminal 30 in the following embodiment) from the customer terminal device to the customer Second receiving means for receiving information related to the ordered item (for example, communication control unit 33 in the following embodiment) and second display for displaying a list of items ordered by the customer based on the information received by the receiving means. Display means (for example, the operation / display unit 32 in the following embodiment), and second input means (for example, the lower part) for designating an item provided to the customer from the list of items displayed on the display means. In the embodiment, an operation / display unit 32) and a second transmission unit (for example, the communication control unit 33 in the following embodiment) that transmits information on an item designated by the input unit to the customer terminal device, It is characterized by having.

  The invention according to claim 4 of the present application is characterized in that, in the ordering system according to claim 3, the first display means displays a total amount of items ordered by the customer.

  In the customer terminal device according to the first aspect of the present invention, the item ordered by the customer is displayed by accepting the operation input from the customer, and information on the item provided to the customer among the items ordered by the customer is received. In this case, based on the received information, the items provided to the customer and the items not provided are displayed in a distinguishable manner. Thus, for example, a customer who has ordered a dish can easily grasp which dishes have not yet come out of the ordered dishes even when a plurality of orders are made.

  Moreover, since the invention according to claim 2 always displays the total amount of items ordered by the customer in the customer terminal device according to claim 1, it is possible to easily grasp the current payment amount according to the order. .

  In the ordering system of the invention according to claim 3, the customer terminal device displays the items ordered by the customer by accepting the operation input from the customer, and among the items ordered by the customer from the clerk terminal device, the customer When the information on the item provided to the customer is received, based on the received information, the item already provided to the customer and the item not yet provided are displayed in a distinguishable manner. Thus, for example, a customer who has ordered a dish can easily grasp which dishes have not yet come out of the ordered dishes even when a plurality of orders are made.

  Further, in the clerk terminal device, the customer terminal information is received from the customer terminal device, the item list is displayed, and the customer terminal is designated by specifying the item actually provided to the customer from the list display. Since the information on the items provided to the customer is transmitted to the device, it is possible to specify exactly which dishes have not yet come among the ordered dishes.

  Further, in the invention according to claim 4, in the ordering system according to claim 3, the customer terminal device always displays the total amount of the items ordered by the customer, so that the current payment amount can be easily grasped according to the order. be able to.

1 is a system configuration diagram illustrating a configuration of an ordering system according to an embodiment of the present invention. It is a block diagram which shows the structure of the passenger seat terminal device used for the ordering system in FIG. It is a figure which shows an example of the display screen in the customer terminal device in FIG. It is a block diagram which shows the structure of the salesclerk terminal apparatus used for the ordering system in FIG. It is a figure which shows an example of the display screen in the salesclerk terminal device in FIG. It is a flowchart which shows operation | movement of the ordering system which concerns on the Example of this invention. It is a figure which shows another embodiment of the ordering system which concerns on the Example of this invention.

  Hereinafter, specific examples of the present invention will be described in detail with reference to examples and drawings. However, the embodiment shown below exemplifies an ordering system for embodying the technical idea of the present invention, and is not intended to specify the present invention in this ordering system. The present invention is equally applicable to ordering systems of other embodiments included in the scope.

  FIG. 1 is a system configuration diagram showing the configuration of an ordering system according to an embodiment of the present invention. As shown in FIG. 1, the ordering system 1 according to the present embodiment includes a passenger terminal device 10 arranged in each table of various restaurants such as restaurants and taverns, a kitchen terminal device 20 installed in the kitchen, A store clerk terminal device 30 carried by each store clerk and a cash register terminal device 40 for performing accounting processing are connected by a wireless or wired communication line (LAN) 2.

  As shown in FIG. 1, the passenger seat terminal device 10 according to the present embodiment includes an operation / display unit provided on the front surface of a rectangular flat housing and a stand provided on the back center of the housing. This is a digital photo frame type customer terminal device.

As shown in FIG. 2, the passenger terminal device 10 includes a control unit 11, an operation / display unit 12, a communication control unit 13, a storage unit 14, a power supply control unit 15, and the like. The control unit 11 corresponds to display control means of the present invention, and the operation / display unit 12 corresponds to input means (first input means) and display means (first display means) of the present invention. The unit 13 corresponds to the transmission unit (first transmission unit) and the reception unit (first reception unit) of the present invention.
The control unit 11 includes a microprocessor as a main component, and includes a ROM and a RAM (not shown) as in a general computer device, generates various clock pulses, and based on a control program stored in the ROM. Controls the operation of each part. The RAM also stores data that needs to be temporarily stored during program execution.

  The operation / display unit 12 is a touch panel type display unit and includes a display unit and an input unit. The display means is composed of, for example, a liquid crystal display unit, and the input means is composed of a sheet-like touch sensor attached and fixed to the surface of the screen of the liquid crystal display unit. The user can input by operating the input means by touching the surface of the screen displayed on the display means.

  FIG. 3 is a diagram illustrating an example of a display screen in the passenger seat terminal device. On the display screen of the operation / display unit 12 shown in FIGS. 3A to 3D, display areas 121a to 121d for always displaying the total amount of items ordered by the customer are provided. In addition, the initial screen shown in FIG. 3A includes a plurality of selection buttons 122a, a menu button for transitioning to the menu screen, a return button for returning to the previous screen, and a menu item to be touched. An order button for selecting an item, a determination button for confirming all orders of the selected item list, and requesting the order to the kitchen terminal device 20, and a checkout terminal device for settlement of the ordered item A checkout button for requesting 40 is displayed.

  When the menu button of the plurality of selection buttons 122a is touched, the menu screen shown in FIG. 3B is displayed on the display screen of the operation / display unit 12. On this menu screen, for example, a plurality of menu items such as draft beer (large) are displayed as a drink menu, and the total amount 121b of the menu items selected so far is displayed. When the desired item is touched on this menu screen and then the order button 122b is touched, the selected item is displayed on the order list screen shown in FIG.

  On the order list screen shown in FIG. 3C, a list of items selected so far and a total amount 121c of menu items displayed in the list are displayed. When the determination button 122c is touched, an order request for the item displayed in the order list is transmitted to the kitchen terminal device 20.

  When a checkout button among the plurality of selection buttons 122a is touched, an order history list screen shown in FIG. 3D is displayed on the display screen of the operation / display unit 12. On this order history list screen, a list of items ordered so far and a total amount 121d of menu items displayed in the list are displayed. As will be described later, when an ordered item is actually distributed, a distributed flag is assigned to the corresponding item, and a completed mark 123d is displayed accordingly.

  When it is confirmed that the completion mark is displayed on all items in the order history list and the settlement button 122d is touched, a settlement request for the ordered item is sent to the cash register terminal device 40.

  The communication control unit 13 uses the WLAN module that transmits and receives order data and settlement data to and from the kitchen terminal device 20 and the cash register terminal device 30 by wireless communication, and the order data and the salesclerk terminal device 30 using infrared rays. It is composed of an SIR (Serial IrDA) module that performs short-range data communication for sending and receiving distributed data.

  The storage unit 14 stores menu data to be displayed on the operation / display unit 12 and order data input from the operation / display unit 12. Each item of the order data is provided with an area for storing a flag that is given when the provision (distribution) of the item to the customer who has placed the order is completed.

  The power control unit 15 supplies power to each unit in the passenger terminal device 10. The supplied power is obtained from an external power source via a power terminal (not shown) when the passenger terminal device 10 is placed on a table on which the passenger terminal device 10 provided on each table can be placed. Alternatively, it may be obtained from a charging place (not shown) built in the passenger seat terminal device 10 or the like. In this case, it is preferable that the rechargeable battery can be charged when the passenger terminal device 10 is placed on the mounting table.

  In addition, the kitchen terminal device 20 according to the present embodiment displays a receiving means for receiving an order request and order data from each passenger seat terminal device 10 and a display for displaying an ordered item or an item that has not yet been delivered to the customer. Means and a notification means for notifying that an order has been made by voice (for example, two first table students).

  Further, the clerk terminal device 30 according to the present embodiment is a handy terminal device that can be carried by each clerk, and as shown in FIG. 4, a control unit 31, an operation / display unit 32, a communication control unit 33, and a storage unit. 34, the power supply control part 35, etc. are comprised. The operation / display unit 32 corresponds to a second input unit and a second display unit of the present invention, and the communication control unit 33 corresponds to a second transmission unit and a second reception unit of the present invention.

  The control unit 31 includes a microprocessor as a main component, and includes a ROM and a RAM (not shown) similar to a general computer device, generates various clock pulses, and based on a control program stored in the ROM. Controls the operation of each part. The RAM also stores data that needs to be temporarily stored during program execution.

  The operation / display unit 32 is a touch panel display unit and includes a display unit and an input unit. The display means is composed of, for example, a liquid crystal display unit, and the input means is composed of a sheet-like touch sensor attached and fixed to the surface of the screen of the liquid crystal display unit. The user can input by operating the input means by touching the surface of the screen displayed on the display means.

  FIG. 5 is a diagram illustrating an example of a display screen in the clerk terminal device. On the display screen of the operation / display unit 32 shown in FIG. 5, an order history list screen is displayed based on the order history information received from the passenger seat terminal device 10. On this order history list screen, a list of items ordered so far and the total amount of menu items displayed in the list are displayed. When the item (for example, draft beer (large) 2) 131 actually delivered to the customer is touched from the order history list and then the decision button 132 is touched, the information on the ordered item that has been delivered is displayed in the passenger seat terminal. Transmitted to the device 10. For this reason, in the passenger seat terminal device 10, a distributed flag is assigned to the corresponding item, and the completion mark 123 d is displayed on the corresponding ordered item.

  The communication control unit 33 transmits / receives order data and distributed data to / from the customer terminal device 10 using a WLAN module that transmits / receives a distribution request to / from the kitchen terminal device 20 by wireless communication and infrared rays. An SIR (Serial IrDA) module that performs distance data communication is used.

  The storage unit 34 stores order history list data received from the customer terminal device 10 for display on the operation / display unit 32. The power control unit 35 supplies power to each unit in the clerk terminal device 30.

  In addition, the cash register terminal device 40 according to the present embodiment includes a receiving unit that receives a settlement request and order data from each passenger seat terminal device 10, a processing unit that performs an accounting process based on the received order data, and an accounting process result A printing means for outputting (receipt) is provided.

  Next, in the ordering system according to the present embodiment, each operation of the passenger seat terminal device 10, the kitchen terminal device 20, the clerk terminal device 30, and the cash register terminal device 40 will be described.

  FIG. 6 is a flowchart showing the operation of the ordering system according to the embodiment of the present invention. The operation process of the passenger seat terminal device 10 shown in FIG. 6 is realized by the control unit 11 executing a control program stored in the ROM. Further, the operation process of the clerk terminal device 30 shown in FIG. 6 is realized by the control unit 31 executing a control program stored in the ROM.

  First, in step S101, when the passenger seat terminal device 10 receives an order input from the operation / display unit 12, in the next step S102, the control is performed by the control unit 11 through the communication control unit 13 as shown in FIG. The order request for the item displayed on the order list screen is transmitted to the kitchen terminal device 20 together with the order information. Thereafter, in step S103, if there is an additional order, the process returns to step S101 to repeat the process. If there is no additional order, the process proceeds to step S104 and subsequent steps.

  On the other hand, when receiving an order request from the passenger seat terminal device 10 in step S201, the kitchen terminal device 20 notifies that there is an order. After that, when cooking and serving preparation for the ordered item are completed, a serving request is transmitted to the clerk terminal device 30 in step S202.

  In the clerk terminal device 30 that has received the allocation request, the table number of the allocation destination transmitted together with the allocation request is displayed on the operation / display unit 32 under the control of the control unit 31 in step S301. Here, the table number of the serving destination is associated with the identification ID of the passenger seat terminal device 10 that has made the order request.

  When the distribution of the ordered items to the table designated as the distribution destination is completed, the salesclerk terminal device 30 starts access to the passenger seat terminal device 10 arranged in the table under the control of the control unit 31 in step S302. Then, information on the order history list is requested via the communication control unit 33.

  In response to the request from the clerk terminal device 30, the passenger seat terminal device 10 receives the order history list information stored in the storage unit 14 under the control of the control unit 11 in step S <b> 104 via the communication control unit 11. To device 30. In this case, in order to avoid sending unnecessary information to other terminals by mistake, it is preferable to perform transmission / reception using the identification ID of each terminal.

  In step S303, the clerk terminal device 30 that has received the order history list information displays the order history list on the operation / display unit 32 under the control of the control unit 31, and the items actually distributed to the customer are displayed. When selected (see FIG. 5), in step S304, information on the ordered items that have been arranged is transmitted to the passenger seat terminal device 10 via the communication control unit 33 under the control of the control unit 31.

  In the passenger seat terminal device 10 that has received the ordered item information that has been distributed, a distributed flag is assigned to the corresponding item under the control of the control unit 11 in step S105, and in the next step S106, the corresponding ordered item is assigned. The order history list with the completed mark 123d is displayed on the operation / display unit 12 (see FIG. 3D).

  In step S107, if the completion mark is not displayed for all items in the order history list, the process returns to the processing in step S103 and after, and if the completion mark is displayed for all items in the order history list. When the settlement button 122d shown in FIG. 3D is touched, in step S108, a settlement request for the ordered order item is transmitted to the cashier terminal device 40 via the communication control unit 13 under the control of the control unit 11. The

  In step S401, the cash register terminal device 40 that has received the settlement request performs accounting processing based on the order data received together with the settlement request, and outputs an accounting processing result (receipt). When the passenger terminal device 10 has a printing function, the transaction result may be transmitted to the passenger terminal device 10 and a receipt may be output on the passenger terminal device 10 side.

  As described above, according to the ordering system of the present invention, an order for a dish is made in order to display the items ordered by the customer in a manner in which the items provided to the customer and the items not yet provided can be distinguished. Even when a customer places a plurality of orders, the customer can easily grasp which of the ordered dishes has not yet come. Further, since the total amount of items ordered by the customer is always displayed, the current payment amount can be easily grasped according to the order, so that convenience for the customer is further improved.

In the above-described embodiment, the case where the completion mark 123d is displayed for the item already provided to the customer when the item already provided to the customer and the item not yet provided are displayed has been described. The present invention is not limited to this, provided items and unprovided items are displayed in different colors, only unprovided items are displayed blinking, or only unprovided items are displayed. You may let them.
In the above embodiment, the case where it is checked that the item ordered by the customer is provided to the customer by the operation from the clerk terminal is described, but the present invention is not limited to this. That is, as shown in FIG. 6, in a rotating sushi restaurant or the like, a plate 62 on which sushi ordered from the customer terminal device 10 provided at each seat 61 of a counter-type table is placed is placed on a conveyor 63. When traveling around the passenger seat, taking a favorite sushi plate ordered by the customer may be taken by a camera 64 provided at a predetermined position above the conveyor 63.

  Here, the installation position of the camera 64 may be in the range of the field of view of the camera and within a range where the customer of each seat 61 can photograph that the desired plate 62 has been removed from the conveyor 63, Preferably, the seats 61 are provided at equal intervals.

  The image data captured by the camera 64 is subjected to image processing input to the image processing device 65, and when it is determined that the predetermined plate 62 has been removed from the conveyor 63 by the image processing, the image processing device 65 and the wireless LAN are connected. Based on the determination signal from the image processing device 65, the customer terminal device 10 connected via the above or the like sets a distributed flag as having been provided (distributed) for the customer order corresponding to the removed dish 62. .

  Even when the customer has taken a dish 62 that has not been ordered by mistake, the camera 64 captures the fact that the customer has returned the dish 62 to the conveyor 63, and the image processing unit 65 mistakenly performs the image processing. By determining that the removed dish 62 has been returned to the conveyor 63, an erroneous arrangement processing can be cleared.

1 ... Ordering system 2 ... Communication line (LAN)
DESCRIPTION OF SYMBOLS 10 .... Passenger terminal device 11 ... Control part 12 ... Operation / display part 13 ... Communication control part 14 ... Storage part 15 ... Power supply control part 20 ... ··· Kitchen terminal device 30 ··· Clerk terminal device 40 ··· Cash register terminal device

Claims (4)

An input means for receiving operation inputs;
Display means for displaying an item ordered by a customer by an operation input from the input means;
Receiving means for receiving information on items provided to the customer among the items ordered by the customer;
Display control means for controlling to display on the display means in a manner capable of discriminating between items provided to the customer and items not provided based on the information received by the receiving means. Customer terminal device. The customer terminal device according to claim 1, wherein the display unit displays a total amount of items ordered by the customer. An ordering system comprising: a customer terminal device that accepts customer orders; and a clerk terminal device that a clerk carries to display items ordered by the customer,
The customer terminal device relates to a first input means for receiving an operation input from a customer, a first display means for displaying an item ordered by a customer by an operation input from the input means, and an item ordered by the customer Transmitting first means for transmitting information to the clerk terminal device; first receiving means for receiving information on an item provided to the customer from the clerk terminal device among the items ordered by the customer; and the receiving Display control means for controlling display on the display means in a distinguishable manner between items provided to the customer and unprovided items based on the information received by the means;
With
The clerk terminal device displays a list of items ordered by the customer based on the second receiving means for receiving information on the item ordered by the customer from the customer terminal device and the information received by the receiving means. Second display means; second input means for designating items provided to the customer from the list of items displayed on the display means; and information on the items designated by the input means An ordering system comprising: a second transmission means for transmitting to the apparatus. 4. The ordering system according to claim 3, wherein the first display means displays a total amount of items ordered by the customer.

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