JP2011039996A - Work support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To support work of a plurality of departments cooperating with each other. <P>SOLUTION: In a work support system 1, a terminal 2 carried by a field operator is used for checking predetermined work procedures, inputting progress of the work, and transmitting/receiving other documents. The terminal 2A and 2B are used in a substation, the terminal 2C is used outside the substation, and the terminal 2X is used at a maintenance field. A management server 3 is installed at a management department of an electric power company, stores the predetermined procedures for each work, transmits work instructions to the terminal 2 based on the procedures, and requests a report on the progress of work. The management server 3 delivers the report to related servers 4-6 specified for each work, on receipt of the progress from the terminal 2. A control center server 4 installed in a control center, receives the work progress state delivered from the management server 3, and displays instructions for response corresponding to the work progress state, on a main monitor of the control center. A branch office server 5 and a power center server 6 operate in the same way as the control center server 4. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a system that supports the promotion of work by grasping the progress of work and instructing a response according to the progress.

  In the past, when supervisors and operating engines grasped the progress of work at the site, they listened to the progress of work such as power failure recovery from the field workers over the phone and communicated to the relevant departments over the phone. Was. In addition, the mainstream method is to take a note of the information heard over the phone each time. If such a measure is taken, it takes time to contact each time the progress of the work is confirmed, and if the confirmation and the contact are repeated, the progress of the field work may be hindered. Moreover, in fact, there was an aspect that the detailed situation was difficult to contact.

  Specifically, since it is difficult to obtain the latest on-site information during work such as power outage recovery, rework with related departments will occur, extending the time of power outage unnecessarily, and optimizing the operation of the power system. It becomes a factor to inhibit. In addition, verbal contact with multiple departments is extremely time-consuming, and is often missed, misunderstood, etc., and accurate records are not recorded. Sometimes it is difficult to confirm whether or not appropriate processing has been performed.

  Therefore, in Patent Document 1, for the purpose of improving the efficiency of maintenance work of electrical equipment such as a computer device by maintenance personnel, the cause of failure and the suspected failure part are estimated based on the answers to several questions to the maintenance personnel. In addition, a maintenance support system has been proposed in which work is instructed to the maintenance staff and a work completion report is received from the maintenance staff.

JP 2006-215682 A

  However, the system of Patent Document 1 has a mechanism for guiding a coping method for a defective state of equipment, and information on the progress of work is not provided and shared, so that each worker, superior, and each related department make progress. We cannot cooperate or cooperate with each other depending on the situation. In addition, the maintenance staff supports the maintenance work of the failed device, but, for example, it does not have a function that supports the work in which a plurality of related departments cooperate to recover from a power failure in the power system.

  The present invention has been made in view of the above problems, and its main purpose is to support the promotion of work performed in cooperation by a plurality of departments.

  In order to solve the above-mentioned problems, the present invention is a work support system, installed in a terminal that is carried by an on-site worker and inputs a predetermined progress of work, and a department that manages the work A management server and a related department server installed in a related business department related to the work, and the terminal receives the work progress information including the input progress status and identification information of the work. Means for transmitting to the management server, wherein the management server stores in advance the related department data in which the identification information of the work is associated with the related department of the work, and receives the work progress information from the terminal The related department data stored in advance is identified with reference to the related department data stored in advance, the related department associated with the work identification information included in the work progress information is identified, and the related department server Means for transmitting the work progress information, and the related department server stores correspondence instruction data in which the identification information of the work, the progress of the work, and the correspondence instruction according to the progress are associated with each other. When the work progress information is received from the management server and the means for storing in advance, the correspondence instruction data stored in advance is referred to and the work identification information and the progress status included in the work progress information are handled. And a means for specifying and outputting the attached correspondence instruction.

  According to this configuration, since the progress status is input for the predetermined work, the progress status can be easily grasped. In addition, since the progress status is sent to the related department associated with each work, the related department can instruct an appropriate response based on the progress status. According to this, it is possible to support work performed in cooperation by a plurality of departments including the site.

Further, the present invention provides the work support system, wherein the terminal receives a progress status of the other work from the terminal related to the other work when the work uses the end of the other work as a start condition, In the case where the other work uses the end of the work as a start condition, it may further include means for transmitting the progress of the work to the terminal related to the other work.
According to this configuration, when there is a cooperative relationship in which a plurality of on-site work cannot be started unless other work is completed, the progress of the work is transmitted and received between the terminals. According to this, the work which a plurality of field works in cooperation can be supported.

The present invention provides the work support system, wherein the management server transmits a confirmation request message for requesting confirmation of the work content of the work to the terminal, and change approval of the work content of the work from the terminal. When a change approval request message for requesting is received, a means for transmitting the change approval request message to the related department server and a change approval message for approving a change in the work content of the work from the related department server are received. A means for modifying a program for performing processing related to the work content according to the change of the work content, and when the terminal receives the confirmation request message from the management server, Means for transmitting the change approval request message to the management server when there is a change in work content; When the related department server receives the change approval request message from the management server, the related department server further includes means for transmitting the change approval message to the management server when approving a change in the work content of the work. It is good.
According to this configuration, when there is a change in the work content, the terminal issues a change approval request, the related department server approves the change of the work content, and the management server modifies the program related to the changed work content. According to this, when the work content is changed, each device can cope with it in cooperation.

Further, according to the present invention, in the work support system, when the terminal receives the confirmation request message from the management server, there is no change in the work content of the work, or the change process is finished. When the work has a termination condition of another work as a start condition, means for sending a data request message for requesting transmission of data to be referred to and updated by the program to the management server; Means for confirming the basic data when the basic data is received, and means for transmitting the basic data to the terminal when the management server receives the basic data request message from the terminal. May be further provided.
According to this configuration, when the process relating to the change of the work content is completed, the basic data is confirmed when the work is linked with another work. According to this, not only the work content that leads to the program processing is confirmed, but also the data that the program refers to and updates is confirmed, so that reliable maintenance is possible.

Further, the present invention provides the work support system in which, when there is a change in the work content of the work, there is a general manager terminal possessed by the general manager of the work. And a means for transmitting a message requesting approval of the change.
According to this configuration, when there is a general manager who supervises the changed work, the general manager recognizes that the work has been changed by requesting the approval of the change from the general manager. In addition, it is possible to confirm the relationship with other work, etc., and to make contact / adjustment with related parts as necessary.

  In addition, the problems disclosed by the present application and the solutions thereof will be clarified by the description of the mode for carrying out the invention and the drawings.

  According to the present invention, it is possible to support the promotion of work performed by a plurality of departments in cooperation.

1 is a diagram illustrating a configuration of a work support system 1. FIG. 2 is a diagram illustrating a hardware configuration of a terminal 2. FIG. 2 is a diagram illustrating a hardware configuration of a management server 3. FIG. It is a figure which shows the hardware constitutions of the control center server. It is a figure which shows the structure of the data memorize | stored in the memory | storage part of the terminal 2 or each server, (a) shows the structure of the work progress data 25A memorize | stored in the memory | storage part 25 of the terminal 2, (b) is a management server. 3 shows the configuration of the related portion data 35A stored in the storage unit 35 of FIG. 3, and (c) shows the configuration of the correspondence instruction data 45A stored in the storage unit 45 of the control center server 4. 4 is a flowchart showing work promotion support processing of the work support system 1. It is a flowchart which shows the work confirmation change process of the work support system. It is a flowchart which shows the work confirmation change process of the work support system. It is a figure which shows the screen which displayed work instruction information, (a) shows the screen G1 which displayed the outline | summary and transmission / reception location of work, (b) shows the screen G2 which displayed the work process, (c) is A screen G3 displaying a specific work procedure is shown, and (d) shows a screen G4 displaying a specific work procedure. It is a figure which shows the screen for general managers displayed on a general manager terminal, (a) shows the screen H1 regarding the schedule of work implementation, and the communication, (b) shows the screen H2 of a work process, (c) Shows a screen H3 displaying the power outage range, and (d) shows a screen H4 displaying the scheduled time of each process step.

  Hereinafter, an embodiment for carrying out the present invention will be described with reference to the drawings, taking work at an electric power company as an example. In the work support system according to the embodiment of the present invention, the terminal manages work progress information including a progress status of a predetermined work (for example, work test item, power failure operation request, entrance / exit of substation). The management server receives the work progress information and transmits it to the related department server related to the work. The related department server receives the work progress information, and responds according to the progress (for example, power failure recovery) Method, guidance on response time, etc.). The related department server may transmit a response instruction to the terminal via the management server.

  In addition, when the work related to the other terminal and the work related to the self terminal cooperate with each other, the terminal transmits / receives the progress of the work to / from each other. That is, when the work related to the own terminal cannot be started unless the work related to the other terminal is completed, the progress of the work related to the other terminal is received from the other terminal and displayed. On the other hand, when the work relating to the other terminal cannot be started unless the work relating to the own terminal is completed, the progress of the work relating to the own terminal is transmitted to the other terminal.

≪System configuration and overview≫
FIG. 1 is a diagram showing the configuration of the work support system 1. The work support system 1 includes a terminal 2, a management server 3, a control station server 4, a sales office server 5, and a power station server 6. The terminal 2 is owned by a worker on site, confirms a predetermined work procedure, inputs the progress of the work, and transmits / receives other documents (including emergency contact). A terminal, which is realized by a mobile phone or PDA (Personal Digital Assistants). Terminals 2A and 2B are used inside the substation, terminal 2C is used outside the substation, and terminal 2X is used at the maintenance site. Note that the terminal 2 may be possessed not only by a worker on site but also by a general manager who generalizes the person in charge of each operation.

  The management server 3 is installed in the management department of the electric power company, stores a predetermined procedure for each work name, transmits a work instruction to the terminal 2 based on the procedure, and requests a work progress report. To do. And the report of a progress situation is received from the terminal 2, and it distributes to the servers 4-6 of the related location designated for every operation | work. In addition, when a predetermined request is received from the terminal 2 separately from the progress report specified in advance, the request is distributed to the servers 4 to 6 at the relevant locations. In an emergency, it contacts a server (not shown) such as a fire department, a police station, or a reference station.

  The control station server 4 is installed in the control station of the electric power company, receives distribution of work progress from the management server 3, and displays a response instruction corresponding to the work progress on a main monitor installed in the control station. The sales office server 5 is installed at the sales office of the electric power company, receives distribution of work progress from the management server 3, and displays response instructions according to the work progress on the main monitor installed at the maintenance section. The corresponding instruction is transmitted to the terminal 2X possessed by the maintenance staff at the maintenance site. The power station server 6 is installed at a maintenance department of the electric power company, receives distribution of work progress from the management server 3, and displays a response instruction corresponding to the work progress on a main monitor installed at the maintenance department. At the same time, the corresponding instruction is transmitted to the terminal 2C possessed by the person in charge outside the substation. Note that any of the servers 4 to 6 may display a response instruction by voice or light instead of the main monitor, or transmit a response instruction to the terminal 2 that is the progress reporter via the management server 3. You may do it.

  The terminals 2A and 2B communicate with the management server 3 via the wireless converter T1 and the network N1. The terminal C communicates with the power station server 6 via the wireless converter T2, the network N2, and the wireless converter T3. The sales office server 5 communicates with the management server 3 via the network N3. The radio converters T1 to T3 are devices that mutually convert a radio signal and a wired signal, and are realized by a radio base station or the like. The networks N1 to N3 are communication networks that perform data transmission / reception between departments of the electric power company, and are realized by a LAN (Local Area Network) or the like built in the electric power company.

  FIG. 2 is a diagram illustrating a hardware configuration of the terminal 2. The terminal 2 includes a communication unit 21, a display unit 22, an input unit 23, a processing unit 24, and a storage unit 25. The communication unit 21 is a part that communicates with a server via a network, and is realized by, for example, a NIC (Network Interface Card) or the like. The display unit 22 is a part that displays data in accordance with an instruction from the processing unit 24, and is realized by, for example, a liquid crystal display (LCD). The input unit 23 is a part where a field worker inputs data (for example, progress status data), and is realized by, for example, an operation button or a touch panel. The processing unit 24 exchanges data between the units and controls the entire terminal 2, and is realized by a CPU (Central Processing Unit) executing a program stored in a predetermined memory. . The storage unit 25 stores data from the processing unit 24 and reads the stored data, and is realized by, for example, a nonvolatile storage device such as a flash memory or a hard disk device.

  FIG. 3 is a diagram illustrating a hardware configuration of the management server 3. The management server 3 includes a communication unit 31, a display unit 32, an input unit 33, a processing unit 34, and a storage unit 35. The communication unit 31 is a part that communicates with the terminal 2 and other servers via a network, and is realized by, for example, a NIC or the like. The display unit 32 is a part that displays data according to an instruction from the processing unit 34, and is realized by, for example, a liquid crystal display. The input unit 33 is a part where the work manager inputs data (for example, work procedure data), and is realized by, for example, a mouse or a keyboard. The processing unit 34 exchanges data between the units and controls the management server 3 as a whole. The processing unit 34 is realized by the CPU executing a program stored in a predetermined memory. The storage unit 35 stores data from the processing unit 34 and reads the stored data, and is realized by, for example, a nonvolatile storage device such as a flash memory or a hard disk device.

  FIG. 4 is a diagram illustrating a hardware configuration of the control station server 4. The control station server 4 includes a communication unit 41, a display unit 42, an input unit 43, a processing unit 44, and a storage unit 45. The communication unit 41 is a part that communicates with the terminal 2 and other servers via a network, and is realized by, for example, a NIC or the like. The display unit 42 is a part that displays data in response to an instruction from the processing unit 44. For example, the display unit 42 is realized by a liquid crystal display or the like, and displays a corresponding instruction according to the progress of work using a large main monitor. Sometimes. The input unit 43 is a part where an operator inputs data (for example, data of a corresponding instruction according to work progress), and is realized by, for example, a mouse or a keyboard. The processing unit 44 exchanges data between the units and controls the entire control station server 4, and is realized by the CPU executing a program stored in a predetermined memory. The storage unit 45 stores data from the processing unit 44 and reads the stored data, and is realized by, for example, a nonvolatile storage device such as a flash memory or a hard disk device. It is assumed that the sales office server 5 and the power station server 6 also have the same hardware configuration as the control station server 4.

<< Data structure >>
FIG. 5 is a diagram illustrating a configuration of data stored in the storage unit of the terminal 2 or each server. FIG. 5A shows a configuration of work progress data 25 </ b> A stored in the storage unit 25 of the terminal 2. The work progress data 25A is data indicating the work status of the work carried out by the worker who owns the terminal 2 and the work progress related thereto, and includes a record including the work name 25A1, the progress status 25A2, and other work conditions 25A3. The work name 25A1 indicates a name (work identification information) unique to the work, and may be an abbreviated name or a name that indicates details of the work. The progress status 25A2 is the progress status of the work, and indicates the latest work completed at the present time. For example, when the work name 25A1 is a power outage work, the work start, the power outage request, the power outage operation completion, the work One of start, intermediate inspection, and work end is set by designation by the operator. The other work condition 25A3 indicates the condition when there is a work affected by the progress of other work. For example, the work ground removal in the A work and the B work is the C work. It is shown that it can be implemented only after the completion of.

  FIG. 5B shows a configuration of related location data 35 </ b> A stored in the storage unit 35 of the management server 3. The related part data 35A is data indicating a related part predetermined for each work, and includes a record including the work name 35A1 and the related part 35A2. The work name 35A1 indicates a name unique to the work on site. The related part 35A2 indicates a part (control station, sales office, power station) related to the work, and when the management server 3 receives the work progress information from the terminal 2, the work progress is made to the server of the related part of the work. Distribute information.

  FIG. 5C shows a configuration of correspondence instruction data 45 </ b> A stored in the storage unit 45 of the control center server 4. The correspondence instruction data 45A is data indicating a correspondence instruction according to a work and its progress, and includes a record including a work name 45A1, a progress 45A2, and a correspondence instruction 45A3. The work name 45A1 indicates a name unique to the work. The progress status 45A2 is the progress status of the work, and indicates the latest work completed at the present time. The correspondence instruction 45A3 is an instruction for contents to be dealt with when the work is in the progress status. For example, when a power failure recovery is expected in a power failure operation, an operation command based on a system recovery policy is indicated as a response instruction. It is assumed that data similar to the correspondence instruction data 45A is also stored in the storage units of the sales office server 5 and the power station server 6.

  The storage unit 35 of the management server 3 stores data in which the work name is associated with each procedure of the work (also a progress milestone) and is transmitted to the terminal 2. It is displayed on the display unit 22.

≪System processing≫
FIG. 6 is a flowchart showing the work promotion support process of the work support system 1. In this process, the management server 3 sends a work instruction and a progress status request to the terminal 2, the terminal 2 returns the progress status to the management server 3, and the related server receives the progress status via the management server 3. Then, a response instruction corresponding to the progress status is output.

  First, the management server 3 acquires a basic program and basic data through the Internet or the like (communication unit 31) or a predetermined medium, and registers it in the storage unit 35 (S601). The basic program is a program for the management server 3 to execute a series of processes related to field work support in cooperation with the terminal 2 and the other servers 4 to 6, stored in the storage unit 35, and sequentially executed by the processing unit 34. Executed. The basic data is data necessary for the management server 3 to execute a series of processes related to field work support (including the related portion data 35A), and is stored in the storage unit 35 and executed by the processing unit 34. Referenced and updated by the program.

  Next, the management server 3 creates work instruction information based on the data in the storage unit 35 and transmits it to the terminal 2 (S602). The terminal 2 receives the work instruction information from the management server 3 and displays it on the display unit 22 (S603).

  FIG. 8 is a diagram showing a screen displaying work instruction information. Fig.8 (a) shows the screen G1 which displayed the outline | summary of work and the transmission / reception location. The work title, work time, and power outage range of the A work are displayed as the work outline, and the outline of the B work and the C work can be referred to. Screens G2 to G4 in FIGS. 8B to 8D are sequentially displayed by scrolling down the work titles on the left screen of the screen G1 in FIG. 8A. FIG. 8 (b) shows a screen G2 displaying the work process. A to C work includes check points for work start, work start, intermediate inspection, work ground removal, end inspection, work end and work completion. It shows that there is. 8 (c) and 8 (d) show screens G3 and G4 displaying specific work procedures. As work procedures, work start, power outage, work start, work grounding, intermediate inspection, work ground removal, end This indicates that the inspection and the end of work have been instructed. When the operator selects each procedure, a transmission location and a reception location are displayed on the right screen of the screen G1 in FIG. 8A. However, a transmission location and a reception location can be added. In addition, the shaded portions are sequentially lowered according to the progress of each procedure.

  Then, the management server 3 transmits a message requesting the progress status of the work after a predetermined time from transmitting the work instruction information (S604). The terminal 2 receives the work progress request message from the management server 3 and displays it on the display unit 22 (S605). The site worker looks at the request message displayed on the terminal 2 that he / she owns and inputs the progress status of the work at the present time. Specifically, among the processes displayed on the screen G3 in FIG. 8C and the screen G4 in FIG. 8D, the check box for the completed process is selected with one click. To do. Thereby, a check mark is added to the check box, and the time at that time is recorded. Subsequently, the terminal 2 creates work progress information including the work name and progress according to the input contents of the field worker, and transmits the work progress information to the management server 3 (S606). The management server 3 receives the work progress information from the terminal 2 (S607), and searches for the work name 35A1 of the related part data 35A stored in the storage unit 35 using the work name included in the work progress information as a key. The related part 35A2 of the corresponding work name 35A1 is specified, and the work progress information is transmitted to the server of the related part 35A2 (S608). In order to obtain the server address of the related part, a table associated with the related part and the IP address of the server may be stored in advance, and the table may be referred to, or the related part 35A2 of the related part data 35A may be referred to. It may be replaced with the IP address of the server.

  The server at the relevant location receives the work progress information from the management server 3 (S609). If the server at the relevant location is the control station server 4, the work name 45A1 and the progress situation 45A2 of the corresponding instruction data 45A stored in the storage unit 45 are used with the work name and the progress situation included in the received work progress information as keys. Search is performed, the corresponding instruction 45A3 corresponding to the corresponding work name 45A1 and progress 45A2 is specified, corresponding instruction information is created, and transmitted to the management server 3 (S610). Further, the corresponding instruction information is displayed on the main monitor of the control center (S611). In addition, also when the server of a related location is the sales office server 5 or the power station server 6, the process similar to S610 and S611 is performed.

  The management server 3 receives the response instruction information from the relevant server (S612), and transmits the response instruction information to the terminal 2 that is the transmission source of the work progress information received in S607 (S613). The terminal 2 receives the response instruction information from the management server 3 and displays it on the display unit 22 (S614). An on-site worker performs a corresponding work in accordance with a corresponding instruction displayed on the display unit 22 of the terminal 2.

  7A and 7B are flowcharts showing the work confirmation changing process of the work support system 1. In this process, the management server 3 requests the terminal 2 to confirm the work content for each process, and when the terminal 2 has a change in the work content, a change approval request is sent to the relevant server via the management server 3. And the relevant server approves it. Then, when there is a termination condition for other work in the process, or when it is necessary to deal with a related part, the terminal 2 notifies the management server 3 and the server of the related part to that effect, and each server performs the necessary processing. Is called.

  Note that data in which a work is associated with each step of the work is stored in the storage unit 35 of the management server 3, transmitted to the terminal 2, and stored in the storage unit 25 of the terminal 2.

Further, the operator's terminal 2 can be set with the function of the supervisor. The general manager will supervise the person in charge of each work, and will contact and coordinate the relevant matters regarding the following matters necessary for preventing the occurrence of disasters by conducting the work at the same place through meetings on each work plan and implementation. And coordinate between each work.
(1) Common work grounding, danger zone marking (2) Work place, work range, work time, work progress etc. And the person in charge of each work cooperates with the general manager about the above and after the meeting If there is a change in the plan / process, etc., notify the supervisor immediately.

  Next, details of the work confirmation change process of the work support system 1 will be described. First, the management server 3 displays all processes included in the work related to the terminal 2 on the display unit 22 (S701). Then, a message requesting confirmation of the work content for one process is transmitted to the terminal 2 (S702). “One process” is one of the procedures in the work, and may be selected one by one from all the processes, or one process selected by the administrator from all the displayed processes. Also good.

  The terminal 2 receives the confirmation request message from the management server 3 (S703), and confirms whether there is a change in the work content of the selected process (S704). If there is a change (YES in S704), a message requesting approval for the change of the work content is transmitted to the management server 3 (S705). If there is no change (NO in S704), the determination in S711 is performed.

  The management server 3 receives the change approval request message from the terminal 2, and transmits terminal information including the message to the server at the relevant location (S706). The identification of the server at the relevant location and the acquisition of the address are performed in the same manner as the processing of S608 in FIG. The server at the relevant location receives the terminal information from the management server 3, and refers to the change approval request message included in the terminal information to determine whether to approve (S707). If approved (YES in S707), a message notifying approval is transmitted to the management server 3 (S708). If not approved (NO in S707), a message notifying approval is transmitted to the management server 3 (NO in S707). S709).

  When the management server 3 receives the approval notification message from the related location server, the management server 3 modifies the basic program in accordance with the change in the work content of the process, and transmits terminal information indicating that the work content has been changed to the related location server ( S710). Then, regardless of whether the message received from the server at the relevant location is the notification of approval or the approval is impossible, the management server 3 requests confirmation of the next process work (S702).

  When there is no change in the work contents of the process (NO in S704) or when a response to the change approval request is received, the terminal 2 refers to the work progress data 25A in the storage unit 25 and performs other work in the process. It is determined whether or not there is an end condition (S711). If there is an end condition for other work (YES in S711), one process confirmation process is completed (S727), and the process waits until the work for which the work end condition is set is finished. If there is no other work termination condition (NO in S711), a message requesting basic data is transmitted to the management server 3 (S712).

  The management server 3 receives the basic data request message from the terminal 2 and transmits the basic data to the terminal 2 as a response (S713). The basic data to be transmitted includes work start, work start, entry, exit, and other confirmation information, which are sequentially transmitted one by one. The terminal 2 receives the basic data from the management server 3 and confirms it (S714). Specifically, it is determined whether the worker of the other terminal has confirmed the transmission information displayed on the other terminal, and if unconfirmed, confirmation is made to the worker by transmitting voice or light. Prompt and wait until it can be determined that it has been confirmed. If further confirmation is required (NO in S714), a message requesting the next basic data is transmitted to the management server 3 (S715). If the confirmation is OK (YES in S714), a message notifying the confirmation is transmitted to the management server 3 (S716).

  The management server 3 receives the terminal information including the confirmation notification message from the terminal 2 and transmits it to the server at the relevant location (S717), and stores the terminal information as an information history (S718). Thereafter, the terminal 2 is notified to perform the determination process of S720. The server at the relevant location receives the terminal information from the management server 3 and stores it (S719).

  If it is necessary to deal with the related part (YES in S720), the terminal 2 transmits a message requesting the correspondence of the related part to the management server 3 (S721). The management server 3 receives the terminal information including the message of the request for handling the related location and transmits it to the server at the related location (S722). The server at the relevant location receives the terminal information from the management server 3, and transmits the scheduled response time to the management server 3 as a response to the response request for the relevant location (S723). The management server 3 receives the related part information including the scheduled response time from the server of the related part, transmits it to the terminal 2 and the server of another related part (S724), and stores the terminal information and the related part information (S725). ). Then, a message indicating that the information has been saved is transmitted to the terminal 2.

  The terminal 2 receives the work step execution information of each work, the required items, the system restoration completion scheduled time, the sales office operator scheduled arrival time, etc. from the management server 3 as the related part information (S726), and the determination process of S711 Return to. When it is not necessary to deal with the related part (NO in S720), the management server 3 is notified to store the terminal information and the related part information. If there is no other work termination condition (NO in S711) or if an information storage message is received from the management server 3, one process confirmation process is terminated (S727). The management server 3 determines whether or not a general manager terminal is installed for the operation of the process (S728). If the general manager terminal is installed (YES in S728), a message requesting approval of change of work content or the like is transmitted to the general manager terminal (S729).

  The general manager terminal receives and confirms the approval request message from the management server 3 (S730), and transmits a confirmation message to the management server 3. When the confirmed message is received from the terminal 2 or when the general manager terminal is not installed (NO in S728), the management server 3 determines whether there is a next process to be confirmed (S728). S731). If there is a next step (YES in S731), the process returns to S702. If there is no next process (NO in S731), the work change confirmation process is terminated.

  FIG. 9 is a diagram showing a screen for the general manager displayed on the general manager terminal. FIG. 9A shows a screen H <b> 1 relating to a work execution schedule and its communication. On the left side of the screen H1, the work title, work time, and witness are shown for each work, a check box for instructing work execution is displayed, and a request screen showing the latest status is displayed each time. On the right side of the screen H1, information transmission locations and reception locations are shown. When the contents of the work execution are updated, the work execution contact box blinks in black. When a task is selected by the supervisor and the transmission button is clicked, the work execution contact box changes from blinking to lighting, and ▼ indicating reception of the destination terminal lights.

  FIG. 9B shows a work process screen H2. This indicates that the A to C work includes check points for starting work, starting work, intermediate inspection, removing work ground, finishing inspection, work end, and work completion. And between work, the thing which is related to the process of the spot is tied with the thick line. For example, the thick line in FIG. 9B indicates that the work ground removal for the A work and the B work cannot be started unless the C work is finished. The general manager's box shows the progress of the entire A to C work, but when only one or two of the A to C work is completed, it is displayed in white and is filled in after all the work processes are completed. .

  FIG.9 (c) shows the screen H3 which displayed the power failure range. In the work system diagram, the range of power failure accompanying work is displayed. FIG. 9D shows a screen H4 that displays the scheduled time for each step of the work. The screen H4 is set not only for the start of work, but also for each process of intermediate inspection, work ground removal, end inspection, work end, and work completion.

  In the above embodiment, in order to make each device (terminal and server) in the work support system 1 shown in FIG. 1 function, a program executed by the CPU is recorded on a computer-readable recording medium, It is assumed that the work support system 1 according to the embodiment of the present invention is realized by causing a computer to read and execute the recorded program. In this case, the program may be provided to the computer via a network such as the Internet, or a semiconductor chip or the like in which the program is written may be incorporated in the computer.

  According to the embodiment of the present invention described above, in the work support system 1, the progress information of each process in the work is input to the terminal 2 possessed by the worker at the work site (may be an administrator) with one click, It is sent to the management server 3 and automatically based on the information, relevant locations (control office, sales office and power station. Other registration designation locations such as work related other teams, police station, fire department, road management office, etc. The latest progress information is sequentially transmitted to the server, and a response instruction (power failure recovery method, response time, etc.) is output as guidance based on the progress information. According to this, it is possible to easily grasp the progress of the work, eliminate rework of the related parts that need to be dealt with, support the optimal preparation and handling of each part, and prevent communication loss. As a result, it is possible to quickly restore the power system with high supply reliability. In addition to the recovery support guidance, the latest information is automatically transmitted all at once in an emergency in the event of an emergency.

  When there are a plurality of tasks that are linked to each other, the person in charge of the work location (who may be a worker) who knows the best situation can mutually check the progress of the work, so the optimum work process can be assembled. Moreover, since it can mutually confirm based on the shared information, it can also be expected to suppress misidentification operations and dangerous behavior.

  In the case of work involving a power outage, unnecessary power outage time is shortened, and equipment reliability and customer satisfaction are improved. It can also be used to report entry / exit of substations.

  Furthermore, the work support system 1 can be applied to traffic system management such as road construction. For example, an optimal system can be guided under changing circumstances. In addition, work progress information can be shared between the site and related locations, and by eliminating contact loss, work can be restored more efficiently for normal periodic inspections and trouble accidents.

  As mentioned above, although the form for implementing this invention was demonstrated, the said embodiment is for making an understanding of this invention easy, and is not for limiting and interpreting this invention. The present invention can be changed and improved without departing from the gist thereof, and equivalents thereof are also included in the present invention. For example, in the above embodiment, among the work steps, the completed process is set as the progress status, but the end time is estimated and reported by predetermining the remaining time of the work when the process is finished. can do. Thereby, the relevant part can perform a more appropriate response instruction according to the end time.

DESCRIPTION OF SYMBOLS 1 Work support system 2 Terminal 24 Processing part 25 Storage part 25A1 Work name (work identification information)
25A2 Progress 25A3 Other work conditions 3 Management server 34 Processing unit 35 Storage unit 35A Related location data (related department data)
35A1 Work name (work identification information)
35A2 Related location (related department)
4 Control station server (related department server)
44 processing unit 45 storage unit 45A correspondence instruction data 45A1 work name (work identification information)
45A2 Progress 45A3 Response instruction 5 Sales office server (related department server)
6 Power station server (related department server)

Claims (5)

A terminal possessed by a worker on site and for inputting a progress status of a predetermined work;
A management server installed in a department that manages the work;
A related department server installed in a related department on business related to the work;
With
The terminal
Means for transmitting work progress information including the input progress status and identification information of the work to the management server;
The management server
Means for preliminarily storing related department data in which the identification information of the work is associated with the related department of the work;
When the work progress information is received from the terminal, the related department data associated with the work identification information included in the work progress information is identified with reference to the related department data stored in advance. Means for transmitting the work progress information to the relevant department server;
With
The related department server is
Means for preliminarily storing correspondence instruction data in which the identification information of the work, the progress status of the work, and the correspondence instruction according to the progress status are associated;
When the work progress information is received from the management server, with reference to the correspondence instruction data stored in advance, the work instruction information included in the work progress information and the correspondence instruction associated with the progress situation Means for identifying and outputting
A work support system comprising: The work support system according to claim 1,
The terminal
Means for receiving the progress status of the other work from the terminal related to the other work when the work has a start condition of the end of the other work;
Means for transmitting the progress of the work to a terminal related to the other work when the other work uses the end of the work as a start condition;
A work support system characterized by further comprising: The work support system according to claim 1 or 2,
The management server
Means for sending a confirmation request message requesting confirmation of the work content of the work to the terminal;
Means for transmitting a change approval request message to the related department server when a change approval request message for requesting change approval of the work content of the work is received from the terminal;
Means for correcting a program for performing processing related to the work content in response to the change of the work content when receiving a change approval message for approving the change of the work content of the work from the related department server;
Further comprising
The terminal
Means for transmitting the change approval request message to the management server when the confirmation request message is received from the management server and the work content of the work is changed;
The related department server is
When the change approval request message is received from the management server, the work support further comprises means for transmitting the change approval message to the management server when the change of the work content of the work is approved. system. The work support system according to claim 3,
The terminal
When the confirmation request message is received from the management server, when there is no change in the work content of the work, or when the work of the change is finished, the work uses the end of another work as a start condition Means for transmitting to the management server a data request message for requesting transmission of data to be referenced and updated by the program;
Means for confirming the basic data when the basic data is received from the management server;
Further comprising
The management server
A work support system further comprising means for transmitting the basic data to the terminal when the basic data request message is received from the terminal. The work support system according to claim 3 or claim 4,
The management server
Means for transmitting a message requesting approval of the change to the general manager terminal when there is a general manager terminal possessed by the general manager of the work when there is a change in the work content of the work; A work support system characterized by