JP2011028656A - Display system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a display system, capable of accurately determining a user's learning level and switching even a screen to present the same content to an appropriate screen format according to the user's learning level. <P>SOLUTION: The system includes a screen information storage unit 11 which stores a setting screen and guidance information, the setting screen having a plurality of screen formats according to the learning levels of users for operation of the setting screen; a Web server unit 1b which provides the setting screen and guidance information of the storage unit 11; a display unit 2a which displays the provided setting screen and guidance information; an operation unit 2b through which a user performs operation based on a screen displayed by the display unit 2a; and a learning level determination unit 1d which determines a learning level of the user by use of operation histories of the operation unit 2b. The learning level determination unit 1d determines the learning level of the user based on the display state of the guidance information by the display unit 2a, and the Web server unit 1b provides the setting screen in the screen format based on the learning level of the user to the display unit 2a. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a display system.

  2. Description of the Related Art Conventionally, there is a display system used for a system in which a setting screen is displayed on a display unit such as an LCD provided in a display device, and various settings are performed by a user operating (input, clicking, etc.) the setting screen (for example, patent Reference 1).

  For example, in a device monitoring control system that monitors and controls facility devices such as air conditioners, lighting devices, and security devices installed in a home, a display unit having a display unit communicates with an application server via a network to Send monitoring requests and control requests to the server. The application server acquires monitoring information from the subordinate equipment when receiving the monitoring request, and controls the operation of the subordinate equipment when receiving the control request. A display system is used for such a device monitoring control system, the application server has a web server inside, and the display unit displays a monitoring result and control contents by accessing the web server. In addition, a web screen that displays a setting screen for performing various settings is acquired from the web server and displayed on the display unit.

JP 2001-209522 A

  As the scale of the system increases and the size of software executed by the application server increases, the number of screens and the number of menus displayed on each screen increase, making operations complicated and allowing the user to remember all operations. Becomes difficult. In general, a beginner with a low level of proficiency requests a screen including various information, and an expert with a high level of proficiency requests a screen with high operational efficiency from which unnecessary information is omitted.

  Therefore, in the above-mentioned Patent Document 1, based on a user's operation history, based on the reaction time for the display content of the setting screen, the number of display times of the setting screen, and the number of erroneous operations on the setting screen. The user's proficiency level is judged, and according to the user's proficiency level, either a polite mode for beginners that is accurately expressed in spoken language or a simple mode that expresses only commands directly is displayed. . That is, even screens that present the same content are switched to an appropriate screen format (style, layout, etc.) according to the user's proficiency level.

  However, in order to switch the screen format (style, layout, etc.) according to the proficiency level for each of a beginner with a low proficiency level and an expert level with a high proficiency level, it is required to more appropriately determine the proficiency level of the user. Yes.

  The present invention has been made in view of the above reasons, and its purpose is to determine the user's proficiency with high accuracy and to display the same content even if the screen is suitable for the user's proficiency. An object of the present invention is to provide a display system capable of switching to a screen format.

  The invention of claim 1 is a display system used in a system in which setting processing is performed by a user operation based on a displayed screen, and includes a setting screen for performing setting by a user operation and a method for operating the setting screen. Guidance information to be presented is stored, and the setting screen provides screen information storage means having a plurality of screen formats according to the user's proficiency with respect to the operation of the setting screen, and setting screens and guidance information for the screen information storage means Screen information providing means, display means for displaying the setting screen and guidance information provided from the screen information providing means, operating means for the user to operate based on the screen displayed on the display means, and operation history of the operating means And a proficiency level judging means for judging the proficiency level of the user based on the Using shown situation to determine the user's learning level, the screen information providing means is characterized by providing a setting screen of the screen format based on the user's proficiency level on the display means.

  According to the present invention, the user's proficiency level for the screen operation is determined based on the display state of the guidance information for presenting the operation method of the setting screen to the user. Even the screen can be switched to an appropriate screen format according to the user's proficiency level.

  According to a second aspect of the present invention, in the first aspect, the screen information storage unit stores a guidance screen that presents the guidance information together with the setting screen, and the proficiency level determination unit includes the display unit that displays the setting screen. When an operation for changing to the guidance screen is performed by the operation means during display, it is determined that the user's proficiency level is low, and the operation means changes to the guidance screen when the display means is displaying the setting screen. If no transition operation is performed, it is determined that the user's proficiency level is high.

  According to the present invention, the user's proficiency with respect to the screen operation is determined based on whether or not the guidance screen for presenting the operation method of the setting screen to the user is displayed. Can be switched to an appropriate screen format according to the user's proficiency level.

  According to a third aspect of the present invention, in the first aspect, the screen information storage unit stores a setting screen including the guidance information, and the proficiency level determining unit is configured to display the setting screen when the display unit displays the setting screen. When an operation for presenting the guidance information to the user is performed by the operation means, it is determined that the user's proficiency level is low, and the guidance information is presented to the user by the operation means when the display means is displaying the setting screen. If no operation is performed, it is determined that the user's proficiency level is high.

  According to the present invention, the user's proficiency level for the screen operation is determined based on whether or not the guidance information for presenting the operation method of the setting screen to the user is displayed. Can be switched to an appropriate screen format according to the user's proficiency level.

  The invention of claim 4 is provided with user identification means for identifying a user when the user enters the system according to any one of claims 1 to 3, wherein the proficiency level determination means includes an operation history of the operation means and It is characterized in that the proficiency level of the user for the operation of the system is determined based on the number of times the user has entered.

  According to this invention, the user's proficiency level can be determined with higher accuracy.

  A fifth aspect of the present invention is the information processing apparatus according to any one of the first to third aspects, further comprising a time measuring unit that measures a time during which the display unit continuously displays the same setting screen, and the proficiency level determining unit includes the operation The user's proficiency with respect to the operation of the system is determined based on the operation history of the means and the time measurement result of the time measuring means.

  According to this invention, the user's proficiency level can be determined with higher accuracy.

  The invention of claim 6 comprises the operation error detection means for detecting an operation error of the operation means generated when the display means is displaying a setting screen in any of claims 1 to 3, and the proficiency level The determination means determines the user's proficiency level for the operation of the system based on the operation history of the operation means and the detection result of the operation error detection means.

  According to this invention, the user's proficiency level can be determined with higher accuracy.

  As described above, in the present invention, it is possible to accurately determine the user's proficiency level and switch to an appropriate screen format according to the proficiency level of the user even if the screen presents the same content. There is.

It is a figure which shows the structure of the display system of Embodiment 1. FIG. It is a figure which shows an operation | movement flowchart same as the above. It is a figure which shows the screen for beginners same as the above. It is a figure which shows a guidance screen same as the above. It is a figure which shows the screen for experienced persons same as the above. It is a figure which shows the other structure of the screen for beginners same as the above. It is a figure which shows the screen for beginners of Embodiment 2. FIG.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Embodiment 1)
FIG. 1 shows a configuration of a device monitoring control system using the display system of the present embodiment. An application server 1, a display unit 2, and a management unit 3 are connected to each other via a home network NT such as a LAN. Yes. The management unit 3 manages the operation and state of the equipment 4 (air conditioning equipment, lighting equipment, security equipment, etc.) connected via the dedicated line W. Then, the application server 1 communicates with the management unit 3 to monitor and control the equipment 4 under the management unit 3. The display unit 2 transmits a monitoring request and a control request to the application server 1 and exchanges information related to monitoring control with the application server 1.

  First, the application server 1 includes a device monitoring control unit 1a, a web server unit 1b, an operation history storage unit 1c, a proficiency level determination unit 1d, and a user authentication unit 1e.

  The device monitoring control unit 1a communicates with the management unit 3 based on the monitoring request and control request from the display unit 2, and when the monitoring request is received, the monitoring information of the equipment device 4 is received from the management unit 3. When it is acquired and transmitted to the display unit 2 and a control request is received from the display unit 2, the operation of the equipment 4 is controlled via the management unit 3.

  The web server unit 1 b constitutes screen information providing means for providing screen information (web screen), and includes a screen information storage unit 11, an operation error detection unit 12, and a timer unit 13. The screen information is stored, and the web server unit 1b reads the screen corresponding to the request from the display unit 2 from the screen information storage unit 11 and provides it to the display unit 2. The screen information includes a setting screen G1 for setting the operation of the device monitoring control system by a user operation, and a plurality of guidance screens G2 including reference information for presenting the operation method of the setting screen to the user. Furthermore, two types of screens for beginners G11 and screens for expert G12 are prepared for the setting screen G1. The beginner screen G11 and the expert screen G12 have the same content to be presented to the user, but have different screen formats (style, layout, etc.). That is, the screen G11 for beginners is a screen format that is composed of a plurality of pages in a wizard format and has a detailed explanation so that even a beginner with a low level of proficiency can easily understand the operation. The operation can proceed without hesitation. On the other hand, the expert screen G12 is a screen format with high operational efficiency, which is composed of one page, omitting useless explanation.

  The operation history storage unit 1c stores an operation history file for each user in the display unit 2, and the proficiency level determination unit 1d indicates the user's proficiency level for the operation on the setting screen G1 based on the operation history file of each user. judge. The user authentication unit 1e performs user authentication based on the user identification information transmitted from the display unit 2, and determines whether or not login is possible.

  The display unit 2 has a web browser function, and includes a display unit 2a configured by an LCD or the like that displays a screen acquired from the web server 1 using the web browser function, and an operation unit 2b such as a mouse and a keyboard. The GUI function on the screen of the display unit 2a can be executed.

  Hereinafter, the display processing of this embodiment will be described with reference to the flowchart of FIG.

  First, the user logs in the operation unit 2 b of the display device 2 and transmits user identification information to the application server 1. The user authentication unit 1e of the application server 1 authenticates the received user identification information and permits login when the authentication process is completed. The web server unit 1b displays the main menu screen of the device monitoring control system as a screen information storage unit. 11 is read out and transmitted to the display unit 2. At this time, assuming that the user has logged in to the device monitoring control system for the first time, the user authentication unit 1e writes the number of times the user has logged in to the user operation history file in the operation history storage unit 1c (S1). . Next, the proficiency level determination unit 1d of the application server 1 loads the operation history file from the operation history storage unit 1c (S2), and determines that the user is a beginner because the user is logged in for the first time. (S3).

  In the display unit 2, when the operation unit 2b is operated in a state where the main menu screen is displayed on the display unit 2a and the setting screen G1 for editing the setting content of the management unit 3 is requested to the application server 1 (screen acquisition request). The web server unit 1b reads the beginner screen G11 from the screen information storage unit 11 and transmits it to the display unit 2. The display unit 2 displays the beginner's screen G11 on the display unit 2a (S4).

  As shown in FIG. 3, the beginner's screen G11 has one management unit 3 as a setting target in one page, an input box C11 for “management unit name”, “management unit address”, and “MAC address”, and a new one. “New” button B11 to be pressed when adding the management unit 3, “Edit” button B12 to be pressed when editing the setting of the displayed management unit 3, and deleting the displayed management unit 3 “Delete” button B13 to be pressed, “Back” button B14 to be pressed when changing the setting-target management unit 3 to the previous page, and “Next” to be pressed when changing the setting-target management unit 3 to the next page Button B15, “Main Menu” button B16 to be pressed when transitioning to the main menu screen, When transitioning to the guidance screen G2 "Details" button B17 is arranged to be pressed.

  In the beginner's screen G11 corresponding to the set management unit 3, each set data is displayed in the input box C11. Further, by operating the operation unit 2b, characters, numbers, etc. are input to the input box C11. Each data can be set and changed. When each of the buttons B11 to B17 is pressed, a corresponding screen acquisition request is transmitted from the display unit 2 to the application server 1, and the web server unit 1b reads the requested screen from the screen information storage unit 11 to display the display unit 2. Send to. That is, in the display unit 2, the user performs an operation by the operation unit 2b with reference to a screen displayed on the display unit 2a (S5).

  Further, the web server unit 1b determines the operation of the user performed on the display unit 2 according to the received request content, and the operation history of the user on the display unit 2 is stored in the operation history file of the operation history storage unit 1c. Write. Further, the operation error detection unit 12 counts the cumulative number (operation error number) in which the “return” button B14 is pressed and the erroneous operation is corrected due to an error in the user's operation (operation error detection means), and the time measuring unit 13 measures the time (operation time) during which the same setting screen is continuously displayed (time measuring means), and writes the number of operation mistakes and the operation time in the operation history file (S6).

  When the “details” button B17 is pressed by the operation unit 2b, the acquisition request for the guidance screen G2 is transmitted from the display unit 2 to the application server 1, and the web server unit 1b that has received the acquisition request for the guidance screen G2 The guidance screen G2 read from the screen information storage unit 11 is transmitted to the display unit 2, and the display unit 2 displays the guidance screen G2 on the display unit 2a (that is, transition from the beginner screen G11 to the guidance screen G2). As shown in FIG. 4, the guidance screen G2 includes a detailed description of the beginner screen G11 and presents the user with an operation method of the beginner screen G11. For example, the input method of the input box C11, the operation explanation of the various buttons B11 to B16, and the like are described in sentences. In addition, an input box C11 and various buttons B11 to B16 are also arranged on the guidance screen G2, and each setting and operation can be performed. The pressing operation of the “detail” button B17 is also written to the operation history file in the operation history storage unit 1c in the same manner as other operations.

  In this way, the user selects either the setting process using only the beginner screen G11 or the setting process using the guidance screen G2 according to his / her proficiency by operating the operation unit 2a. A setting operation is performed on the beginner screen G11 or the guidance screen G2.

  When the setting process is completed and the user performs a logoff operation on the operation unit 2b of the display device 2 and transmits a logoff request to the application server 1, the user authentication unit 1f performs a logoff process for the user (S7).

  Next, when the user logs in again (S1), the user authentication unit 1e of the application server 1 increments the number of logins of the operation history file of the user in the operation history storage unit 1c, and the proficiency level determination unit 1d The user's operation history file is loaded from the history storage unit 1c (S2), and based on the user's operation history file, the user's proficiency level for operation on the operation screen is determined (S3). Specifically, there is a history that the user pressed the detail button B17 at the previous logon, or the number of operation mistakes is a predetermined number or more, or the operation time is a predetermined time or more, or the number of logins is less than a predetermined number If so, it is determined that the user is a beginner. On the other hand, if there is no history of the user pressing the detail button B17 at the previous logon, the number of operation mistakes is less than the predetermined number, the operation time is less than the predetermined time, and the number of logons is greater than or equal to the predetermined number The user is determined to be an expert.

  In the display unit 2, when the operation unit 2b is operated in a state where the main menu screen is displayed on the display unit 2a and the setting screen G1 for editing the setting content of the management unit 3 is requested to the application server 1 (screen acquisition request). The web server unit 1b transmits the setting screen G1 to the display unit 2 based on the determination result of the proficiency level determination unit 1d. Specifically, when the proficiency level determination unit 1d determines that the user is a beginner, the web server unit 1b transmits a screen G11 for beginners to the display unit 2, and the proficiency level determination unit 1d indicates that the user is an expert. If it is determined that there is, the web server unit 1b transmits the expert screen G12 to the display unit 2. The display unit 2 displays the beginner screen G11 or the expert screen G12 on the display unit 2a (S4).

  The beginner screen G11 and the guidance screen G2 are the same as those in FIG. 3 and FIG.

  As shown in FIG. 5, the expert screen G12 has a plurality of management units 3 set as one page, and the “management unit name”, “management unit address”, “MAC” of the plurality of management units 3 are set. The setting data of “address” is displayed in a lump, and the management unit 3 to be set can be selected with the selection button B21 (radio button). Then, a “new” button B22 to be pressed when adding a new management unit 3, an “edit” button B23 to be pressed when editing the settings of the selected management unit 3, and a button to delete the selected management unit 3 A “delete” button B24 is arranged.

  Then, by operating the operation unit 2b in the display unit 2, selecting any one management unit 3 with the selection button B21, and then pressing the edit button B23, the editing screen of the selected management unit 3 is displayed. Is requested from the application server 1, the editing screen is provided from the web server unit 1 b of the application server 1. After the editing is completed, the operation unit 2b is operated to return to the expert screen G12, and the setting operation of the other management server 3 is performed in the same manner. The expert screen G12 is also provided with operation buttons such as a tab T for selecting a setting target and a setting menu selection button B30 on each tab, and more operation buttons and information than the beginner screen G11. Included on the page.

  As described above, the display unit 2 performs an operation by the operation unit 2b with reference to the screen displayed on the display unit 2a (S5), and the web server unit 1b is performed by the display unit 2 according to the received request content. The operation history of the display unit 2, the number of operation mistakes, the operation time, and the number of logins are written in the operation history file of the operation history storage unit 1c. (S6). When the setting process is completed and the user performs a logoff operation on the operation unit 2b of the display device 2 and transmits a logoff request to the application server 1, the user authentication unit 1f performs a logoff process for the user (S7).

  Thereafter, each time the user logs in, the application server 1 determines the user's proficiency level based on the operation history file of the user at the previous log-in time, and sets the setting screen (beginner's screen G11 for the user's proficiency level). Alternatively, the expert screen G12) is provided to the display unit 2 and the operation history file in the operation history storage unit 1c is updated.

  Thus, since the user's proficiency with respect to the screen operation is determined based on whether or not the user has displayed the guidance screen G2 including the reference information for presenting the operation method of the setting screen to the user, the user's proficiency is accurately determined. Even screens that can be determined and present the same content can be switched to an appropriate screen format according to the user's proficiency level. Further, by determining the user's proficiency level for screen operations including not only the presence / absence of the guidance screen G2 but also the number of operation mistakes, operation time, and the number of log-ins, the user's proficiency level can be determined more accurately. Can do.

  Further, as the beginner screen G11, a link button B18 linked to the address of the guidance screen G2 as shown in FIG. 6 may be arranged instead of the “detail” button B17.

  In addition, although the number of operation mistakes, the operation time, and the number of logins are cited as elements to be combined with the presence / absence of the guidance screen G2 in order to determine the user's proficiency level, the combination form of each element is limited to this embodiment. It is not something.

(Embodiment 2)
In the display system of the present embodiment, the configuration of the beginner screen G11 is different from that of the first embodiment, and the same components are denoted by the same reference numerals and description thereof is omitted.

  As shown in FIG. 7, the beginner's screen G11 of this embodiment has an input box C11 and buttons B11 to B16 arranged in the same manner as in the first embodiment, and further has the same contents as the guidance screen G2 below the page. Guidance information G2 ′ to be presented is arranged. And the operation part 2b of the operation unit 2 displays guidance information G2 'on the display part 2a by scrolling down the beginner's screen G11 using a web browser function. This scroll operation is transmitted as operation information from the display unit 2 to the web server 1b of the application server 1, and is written in the operation history file of the operation history storage unit 1c.

  When the proficiency level determination unit 1d determines the user's proficiency level for the operation on the operation screen, the user has a history of scrolling down the beginner's screen G11 and displaying the guidance information G2 ′ at the previous logon. Alternatively, if the number of operation mistakes is a predetermined number or more, the operation time is a predetermined time or more, or the number of logins is less than the predetermined number, the user is determined to be a beginner. On the other hand, there is no history that the user scrolled down the beginner's screen G11 and displayed the guidance information G2 ′ at the previous logon, the number of operation mistakes is less than the predetermined number, and the operation time is less than the predetermined time. If the number of logons is equal to or greater than the predetermined number, the user is determined to be an expert.

  As described above, the user's proficiency with respect to the screen operation is determined depending on whether or not the user has displayed the guidance information G2 ′ including the reference information for presenting the operation method of the setting screen to the user. Even a screen that can be judged well and presents the same content can be switched to an appropriate screen format according to the user's proficiency level. In addition, the user's proficiency level is determined more accurately by determining the user's level of proficiency with respect to screen operations including not only the presence / absence of the guidance information G2 ′ but also the number of operation mistakes, operation time, and number of logins. be able to.

  Further, the scroll direction is not limited to the downward direction. For example, if the guidance information G2 'is arranged on the right side of the page of the beginner screen G11, the scroll direction becomes the right direction.

  The number of operation mistakes, the operation time, and the number of logins are listed as elements combined with the presence / absence of the guidance information G2 ′ to determine the user's proficiency level. However, the combination form of each element is limited to the present embodiment. Is not to be done.

DESCRIPTION OF SYMBOLS 1 Application server 1b Web server part 1c Operation history memory | storage part 1d Proficiency determination part 11 Screen information memory | storage part 2 Display unit 2a Display part 2b Operation part 3 Management unit NT Home network

Claims (6)

A display system used for a system in which a setting process is performed by a user operation based on a displayed screen,
A setting screen for performing setting by user operation, guidance information for presenting the operation method of the setting screen to the user is stored, and the setting screen has a plurality of screen formats corresponding to the user's proficiency with respect to the operation of the setting screen Information storage means;
Screen information providing means for providing screen information storage means setting screen and guidance information;
Display means for displaying the setting screen and guidance information provided by the screen information providing means;
Operation means for the user to perform an operation based on the screen displayed on the display means;
A proficiency level determination means for determining the proficiency level of the user based on the operation history of the operation means,
The proficiency level determination means determines the user's proficiency level using the display state of the guidance information by the display means,
The screen information providing means provides the display means with a screen format setting screen based on the user's proficiency level. The screen information storage means stores a guidance screen for presenting the guidance information together with the setting screen,
The proficiency level determining means determines that the user's proficiency level is low when an operation for changing to the guidance screen is performed by the operating means while the display means is displaying the setting screen, and the display means 2. The display system according to claim 1, wherein when the setting screen is displayed and the operation unit does not perform an operation for transition to the guidance screen, it is determined that the user's proficiency level is high. The screen information storage means stores a setting screen including the guidance information,
The proficiency level determination means determines that the user's proficiency level is low when an operation for presenting guidance information to the user is performed by the operation means while the display means is displaying a setting screen, and the display means 2. The display system according to claim 1, wherein if the user does not perform an operation of presenting guidance information to the user while the setting screen is displayed, the user's proficiency level is determined to be high. Comprising user identification means for identifying the user when the user enters the system,
The display system according to any one of claims 1 to 3, wherein the proficiency level determination means determines the proficiency level of the user with respect to the operation of the system based on the operation history of the operation means and the number of times the user has entered. . The display means comprises time measuring means for measuring the time during which the same setting screen is continuously displayed,
The display according to any one of claims 1 to 3, wherein the proficiency level determination unit determines a user's proficiency level for the operation of the system based on an operation history of the operation unit and a timing result of the timing unit. system. An operation error detection means for detecting an operation error of the operation means that occurs when the display means is displaying a setting screen;
The said skill level determination means determines the user's skill level with respect to operation of this system based on the operation history of the said operation means, and the detection result of the operation mistake detection means. Display system.

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