JP2011016340A - Information processing apparatus, image forming apparatus, and fault restoration support system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing apparatus in which, when a fault occurs, the cause of the fault is specified and a support for restoration of the processor is provided even if a user does not send a service center a history in which the operation history of the information processing apparatus is described.SOLUTION: Discrimination information allocated to each processing executed by a control part 11 and the order in which each processing is executed, are stored in a history storage area 121. Regarding a fault caused by a plurality of processings executed in a certain order, discrimination information allocated to each processing, the order in which each processing is executed, and restoration information showing the cause of a fault and restoration procedure from the fault, are stored in a processing pattern table 122. The control part 11 compares the history storage area 121 and the processing pattern table 122 for each processing group executed according to a user's instruction, and determines whether the fault has occurred. When the control part 11 determines that the fault has occurred, it makes a displaying part 15 display the cause of the fault and the restoration procedure.

Description

  The present invention relates to an information processing apparatus, an image forming apparatus, a failure recovery support system, and a program.

  In the information processing apparatus, a failure may occur due to an unintended operation or continuous / repetitive use. Therefore, there is a technique for identifying the cause of a failure that has occurred in the information processing apparatus and supporting recovery. For example, in Patent Document 1, a user causes a history of operation of an information processing device to be transmitted from the information processing device to a service center, and a person in charge of the service center analyzes the history to identify the cause of the failure and recover. A technique for supporting the above is disclosed.

JP 2002-368931 A

  The present invention specifies the cause of a failure in an information processing device without transmitting the processing history of the information processing device from the information processing device to an external device or system when a failure occurs in the information processing device. The purpose is to support recovery.

  The invention according to claim 1 includes a process execution means for executing a process, a process history storage means for storing identification information assigned to each process executed by the process execution means and an order in which the processes are executed. For each failure that occurs due to the execution of a plurality of processes in a certain order, the identification information assigned to each of the plurality of processes, the order of execution of the plurality of processes, the cause of the failure, and Recovery information storage means for storing and storing recovery information representing a recovery procedure from the failure, and identification information and order stored in the processing history storage means are stored in the recovery information storage means A reporter for notifying the cause of the failure and the recovery procedure indicated by the recovery information stored in the recovery information storage means in association with the identification information and the sequence when the information and the sequence match An information processing apparatus, characterized in that it comprises and.

According to a second aspect of the present invention, there is provided a process execution means for executing a process relating to image formation, a process for storing identification information assigned to each process executed by the process execution means and an order in which the processes are executed. The history storage means, the identification information assigned to each of the plurality of processes, the order of execution of the plurality of processes, The recovery information storage means for storing the cause of the failure and the recovery information representing the recovery procedure from the failure in association with each other, and the identification information and the order stored in the processing history storage means are stored in the recovery information storage means. If the stored identification information and order match, the cause of failure and the recovery procedure indicated by the recovery information stored in the recovery information storage means in association with the identification information and order. An image forming apparatus characterized by comprising an informing means for informing.
According to a third aspect of the present invention, in the configuration of the second aspect, the identification information assigned to each of the plurality of processes for each failure that occurs due to the execution of the plurality of processes in a certain order, and Receiving means for receiving the order of execution of the plurality of processes and the recovery information indicating the cause of the failure and the recovery procedure from the failure from a management device connected via a communication line, the recovery information The storage means is an image forming apparatus that stores contents received by the receiving means.

  The invention according to claim 4 is directed to identification information assigned to each of the plurality of processes and the plurality of processes for each failure that occurs due to a plurality of processes being executed in a certain order in the information processing apparatus. Stored in the first recovery information storage means and the first recovery information storage means for storing the cause of the fault and the recovery information indicating the recovery procedure from the fault in association with each other. And a second recovery information storage for storing the contents received by the receiving means, a receiving means for receiving the contents transmitted by the transmitting means of the management apparatus, and a second recovery information storage for storing the contents received by the receiving means. Processing history storage means for storing means, processing execution means for executing processing, identification information assigned to each processing executed by the processing execution means, and the order in which each processing is executed When the identification information and order stored in the processing history storage means match the identification information and order stored in the second recovery information storage means, the identification information and order are associated with the identification information and order. A failure recovery support system comprising: an information processing device including a notification unit that notifies a cause of a failure represented by the recovery information stored in the recovery information storage unit and a recovery procedure.

  The invention according to claim 5 is a processing history storage means for storing identification information assigned to each process executed in the computer and an order in which each process is executed, and a plurality of processes in a certain order. For each failure that occurs due to being executed in step 1, the identification information assigned to each of the plurality of processes, the order of execution of the plurality of processes, the cause of the failure, and the procedure for recovery from the failure When the recovery information storage means for storing the recovery information to be associated with each other and the identification information and order stored in the processing history storage means match the identification information and order stored in the recovery information storage means , Functioning as notification means for notifying the cause of failure and the recovery procedure indicated by the recovery information stored in the recovery information storage means in association with the identification information and order A program for causing.

According to the information processing apparatus according to claim 1, when a failure occurs, the cause of the failure is identified and recovery is supported without transmitting the processing history from the information processing device to an external device or system. can do.
According to the image forming apparatus of claim 2, when a failure occurs, the cause of the failure is identified and recovery is supported without transmitting the processing history from the information processing device to an external device or system. can do.
According to the image forming apparatus of the third aspect, the process identification information, the process execution order, and the recovery information can be acquired from the management apparatus connected via the communication line.
According to the recovery support system according to claim 4, when a failure occurs, the cause of the failure is identified and recovery is supported without transmitting the processing history from the information processing device to an external device or system. can do.
According to the program of claim 5, when a failure occurs, the cause of the failure can be identified and recovery can be supported without transmitting the processing history from the information processing device to an external device or system. Can do.

It is a block diagram which shows the structure of the failure recovery assistance system 4 which concerns on embodiment of this invention. It is a figure which illustrates the contents of history information 1211 memorized by history storage area 121 concerning the embodiment. It is a figure which illustrates the contents of processing pattern table 122 concerning the embodiment. FIG. 10 is a sequence diagram illustrating an operation in which history pattern information according to the embodiment is described in a processing pattern table 122. 4 is a flowchart for explaining the operation of the image forming apparatus 1 according to the embodiment. In the same embodiment, it is a figure which shows the screen which alert | reports generation | occurrence | production of a failure. In the same embodiment, it is a figure which shows the screen which browses a coping method. It is a figure which shows the screen which displays history information as a list in the modification of the embodiment.

In this embodiment, an image forming apparatus such as a printer or a copier is used as an example of the information processing apparatus.
An operation group that the user performs with respect to the image forming apparatus to obtain a desired result is defined as “instruction”, and an operation in the minimum unit of the operation group that constitutes “instruction” is defined as “event”. Further, an operation group executed in response to a user's “instruction” is defined as a “processing group”, and is an operation of a minimum unit of an operation group constituting the “processing group”. Each operation to be executed corresponding to one “event” is defined as “processing”.
For example, each operation performed by the user on the image forming apparatus, such as “specify high image quality as a print image quality” or “press the print start button”, corresponds to an “event”. An operation group composed of a plurality of “events” “designate and press the print start button” corresponds to “instruction”. Further, when the image forming apparatus executes an operation of “changing the resolution to a value corresponding to high image quality” in response to an “event” of “designating high image quality for print quality”, the image forming apparatus 1 This operation corresponds to “processing”. In addition, the image forming apparatus changes the resolution to a value corresponding to the high image quality in response to the “instruction” that “designates a high image quality for the print image and then presses the print start button”, and further forms the image. When the operation group “printing by controlling the printing unit” is executed, this operation group of the image forming apparatus 1 corresponds to the “processing group”.
Embodiments of the present invention will be described below with reference to the drawings.

(1) Configuration FIG. 1 is a block diagram showing the overall configuration of the failure recovery support system 4.
The failure recovery support system 4 is provided for the purpose of supporting recovery of an image forming apparatus in which a failure has occurred, and includes a plurality of image forming apparatuses 1, a communication line 2, and a management apparatus 3. The communication line 2 is a line for transmitting information such as a WAN (Wide Area Network) and a LAN (Local Area Network), and connects the image forming apparatus 1 and the management apparatus 3. Note that the number of image forming apparatuses 1 and management apparatuses 3 constituting the failure recovery support system 4 is not limited to the number illustrated in FIG.

  The management device 3 includes an operation unit and a display unit (not shown) in addition to the control unit 31, the communication unit 32, and the storage unit 33. The control unit 31 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory), and the CPU executes a program stored in the ROM or the storage unit 33. Are used to control each part of the management device 3. The communication unit 32 includes a communication circuit and a communication interface, and transmits and receives information to and from the communication unit 14 of the image forming apparatus 1 via the communication line 2.

  The storage unit 33 is a storage unit for storing a computer program executed by the control unit 31 and data used at the time of execution, and is a non-volatile auxiliary storage device such as an HD (Hard Disk). The storage unit 33 stores a processing pattern table 331 in which processing pattern information is described. The processing pattern information is information in which a processing pattern for specifying the cause of the failure in the image forming apparatus 1 is associated with a method for recovering from the failure. The “processing pattern” here is a set of the type of each process executed by the image forming apparatus 1 and the order in which these processes are executed. Since the processing pattern table 331 has the same data structure as the processing pattern table 122 stored in the image forming apparatus 1 described later, and the description content of the processing pattern information, a detailed description thereof will be described later.

  The image forming apparatus 1 integrates functions such as printing and scanning in order to form an image using a color material such as toner on a recording medium such as recording paper, and to read an image formed on the recording paper. Equipment. The image forming apparatus 1 includes a control unit 11, a storage unit 12, an operation unit 13, a communication unit 14, a display unit 15, an image reading unit 16, and an image forming unit 17. The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). When the CPU of the control unit 11 executes a program stored in the ROM or the storage unit 12, an operation described later is performed. That is, the control unit 11 is an example of a process execution unit that executes a process. The operation unit 13 includes a plurality of keys, accepts a user operation, and supplies a signal corresponding to the operation to the control unit 11. The communication unit 14 includes a communication circuit and a communication interface, and transmits / receives information to / from the management device 3 via the communication line 2. The display unit 15 includes a VRAM (Video RAM), a liquid crystal display, and a liquid crystal drive circuit, and displays the progress of processing, information for guiding operations to the user, and the like based on information supplied from the control unit 11. . The image reading unit 16 includes an optical system member constituted by a CCD (Charge Coupled Device), reads an image formed on a recording sheet by the optical system member, and generates image data representing the read image. The image forming unit 17 is a photosensitive drum that is an image holding member, an exposure unit that forms an electrostatic latent image on the photosensitive drum, a developing unit that develops the electrostatic latent image to form a toner image, and records the toner image The image forming apparatus includes a transfer unit that transfers to a sheet, and a fixing unit that fixes the toner image transferred to the recording sheet to the recording sheet.

  The storage unit 12 is a non-volatile auxiliary storage device such as an HD (Hard Disk) that stores a computer program executed by the control unit 11 and data used during the execution. The storage unit 12 has a history storage area 121 and further stores a processing pattern table 122.

FIG. 2 is a diagram illustrating the contents of the history information 1211 stored in the history storage area 121.
The history storage area 121 stores history information 1211 indicating the contents of processing executed by the control unit 11. The history information 1211 includes an “instruction ID” indicating identification information uniquely assigned for each instruction, a “user ID” indicating the ID of the user who instructed the process, a “type” indicating a function for performing the process, “Time” indicating the start time of the process, “Process ID” indicating the identification information uniquely assigned to each process content, “Process content” indicating the operation content of the process, and executing the process The “execution result” indicating the result is associated with the result. When the process is executed normally, the “execution result” corresponding to the process ID is “normal”, and when the process is not executed normally and a failure occurs, “ The “execution result” is “abnormal”. That is, the history storage area 121 is an example of a process history storage unit that stores identification information assigned to each executed process and the order in which each process is executed.

FIG. 3 is a diagram illustrating the contents of the processing pattern table 122.
The processing pattern information described above is described in the processing pattern table 122. The processing pattern information includes “processing pattern ID” indicating identification information uniquely assigned to each processing pattern information, and “identification information uniquely assigned to each process included in the processing pattern of the processing pattern ID”. The “processing ID”, the “processing content” indicating the content of the processing, and the “handling method” serving as the failure recovery information corresponding to the processing pattern ID are associated with each other. The processing pattern information is transmitted from the management apparatus 3 to the image forming apparatus 1 via the communication line 2 and described in the processing pattern table 122 of the storage unit 12. Here, “process ID” means that the processes are executed in the order from the top to the bottom in the figure. The processing pattern table 122 includes the identification information assigned to each process, the order of execution of each process, the cause of the fault, and the fault for a fault that occurs due to a plurality of processes being executed in a certain order. 3 is an example of a recovery information storage unit that stores therein recovery information that represents a recovery procedure from the first and second recovery information storage units.

For example, the process pattern information of process pattern ID: TP0001 in FIG. 3 includes processes of process IDs: T0001 and T9001. The process ID: T0001 means that the control unit 11 has started printing. Further, the process of process ID: T9001 means a state in which a failure has occurred in which the control unit 11 detects an abnormality during the conveyance of the recording paper and stops the conveyance of the recording paper. As a method for dealing with the failure that has occurred, the cause of the failure is “recording paper jam”, and the recovery method is “removal of the recording paper jammed in the conveyance path”.
Further, the process pattern information of process pattern ID: TP0002 includes processes of process process IDs: T0011, T0001, and T9002. The process ID: T0011 means a state in which the size of the recording paper to be printed by the control unit 11 is set to A3. Further, the process of process ID: T9002 means a state in which a failure has occurred in which the control unit 11 detects an abnormality during the feeding of the recording paper and stops the feeding of the recording paper. As a method for dealing with the failure that has occurred, the cause of the failure is “recording paper out (A3)”, and the recovery method is “replenishing recording paper with a recording paper size of A3”.
Furthermore, the process pattern information of process pattern ID: TP0003 includes processes of process IDs: T0011, T0001, T8140, and T9999. The process of process ID: T8140 means a state in which the control unit 11 detects that the tray for storing the recording paper has been pulled out. The process of process ID: T9999 means a situation in which the control unit 11 urgently stops control of each unit of the image forming apparatus 1. Then, as a method for dealing with the failure that has occurred, the cause of the failure is “operation of the tray being fed”, and the recovery method is “no operation of the tray being fed”.

(2) Operation FIG. 4 is a sequence diagram for explaining the operation until the processing pattern information is described in the processing pattern table 122 of the image forming apparatus 1.
The person in charge of the management apparatus 3 collects and analyzes reports on the occurrence of failures related to a large number of image forming apparatuses 1 sold as products, through experiments using the image forming apparatus 1 as a test apparatus, or various types. A process pattern that can cause a failure in the image forming apparatus 1 is specified by simulation using the above algorithm, and a method for recovering from the failure is specified. Then, the person in charge operates the operation unit of the management apparatus 3 and inputs the associated information to the management apparatus 3 as processing pattern information. The control unit 31 of the management device 3 describes the input processing pattern information in the processing pattern table 331 (step S41). Through the processing in step S41, a large amount of processing pattern information is accumulated in the storage unit 33. That is, the processing pattern table 331 of the management device 3 functions as an example of a first recovery information storage unit in which processing pattern information is described.

  Next, the person in charge operates the operation unit of the management apparatus 3 to instruct the management apparatus 3 to transmit the processing pattern information generated in step S <b> 41 to the image forming apparatus 1. In response to this instruction, the control unit 31 of the management apparatus 3 forms processing pattern information described in the processing pattern table 331 of the storage unit 33 from the communication unit 32, which is an example of a transmission unit, via the communication line 2. It transmits to the apparatus 1 (step S42). When the control unit 11 of the image forming apparatus 1 receives this processing pattern information from the communication unit 14 which is an example of a receiving unit (step S43), the processing pattern information is described in the processing pattern table 122 of the storage unit 12 ( Step S44). As a result, a large amount of processing pattern information accumulated in the management apparatus 3 is reflected in the image forming apparatus 1.

FIG. 5 is a flowchart for explaining the operation of the image forming apparatus 1.
The control unit 11 detects the presence / absence of an event input (step S51). When the input of the event is not detected (step S51; No), the control unit 11 continues the process of step S51. On the other hand, when the user inputs an event from the operation unit 13 or the like, the control unit 11 detects the input of this event (step S51; YES), and executes processing corresponding to the input event ( Step S52). For example, it is assumed that the user inputs an event that specifies the size of the recording paper on which an image is formed from the operation unit 13 as A3. Then, the control unit 11 executes a process of specifying that the size of the recording paper on which the image is to be formed is A3 according to the procedure of the program for performing the print process developed in the RAM.

  And the control part 11 will describe the content of the performed process in the log | history storage area 121 as the log | history information 1211, after a process is complete | finished (step S53). In the example in which the size of the recording paper is designated as A3 as described above, the control unit 11, as shown in FIG. “Paper size: A3” and the execution result “normal” are described as history information 1211.

  In FIG. 5, the control unit 11 determines whether there is a subsequent event from the elapsed time since the event was last input, the content of the process corresponding to the event, the execution result of the process corresponding to the event, and the like. (Step S54). For example, the control unit 11 determines that the next event has not been input within a predetermined time after the event was last input, the event to stop the process is input, or the execution result of the process is “ If "abnormal", it is determined that there is no subsequent event input (step S54; YES).

  When it is determined that the subsequent event has been input (step S54; NO), the control unit 11 executes the processing from step S52 to step S53 again. Here, until the control unit 11 determines in step S54 that there is no subsequent event, the process IDs “T0011”, “T0012”, “T0013”, “T0001”, and “T9002” shown in FIG. Assume that the indicated process has been performed.

When the control unit 11 determines that there is no subsequent event input after executing each of the above processes (step S54; YES), the process pattern having a process ID that matches the process ID included in the history information 1211. The ID is searched in the processing pattern table 122 (step S55).
For example, when the control unit 11 searches the processing pattern table 122 of FIG. 3 using the processing ID “T0011” described in the history information 1211 of FIG. 2 as a search condition, the processing pattern IDs “TP0002” and “TP0003” And a search result having process ID T0011 is obtained. Next, the control unit 11 searches the process pattern table 122 using the process ID “T0012” as a search condition, and as a result, obtains a search result that there is no process pattern ID having the process ID “T0012”. Similarly, the control unit 11 searches the processing pattern table 122 using all the processing IDs described in the history information 1211 as search conditions.

  Next, the control unit 11 describes all process IDs corresponding to the process pattern IDs in the process pattern table 122 in the history storage area 121 in the order defined by the process pattern table 122 from the search result in step S55. It is determined whether or not there is a processing pattern ID as described above (step S56). Here, when the control unit 11 determines that the corresponding processing pattern ID exists (step S56; YES), a failure has occurred due to the processing stored in the history storage area 121. This means that the pattern table 122 describes the cause of the failure processing and the recovery method. On the other hand, when the control unit 11 determines that the corresponding process pattern ID does not exist in the determination in step S56 (step S56; NO), no failure has occurred or the history is stored in the history storage area 121. This means that a failure has occurred due to something other than the processing.

  2 and 3, the search results in step S55 include the process ID “T9001” corresponding to the process pattern ID “TP0001” and the process ID “TP0003” corresponding to the process pattern ID “TP0003”. “T8140” and “T9999” are not stored in the history storage area 121. On the other hand, all process IDs “T0011”, “T0001”, and “T9002” corresponding to the process pattern ID “TP0002” are stored in the history storage area 121. Therefore, since the control unit 11 determines that all the process IDs corresponding to the process pattern ID “TP0002” are stored in the history storage area 121 (step S56; YES), the display unit 15 has a fault. An instruction to display a screen for notifying the occurrence is given (step S57).

FIG. 6 is a diagram illustrating a screen for notifying the occurrence of a failure.
The display unit 15 displays a screen (hereinafter referred to as a notification screen G6) for notifying the occurrence of a failure in accordance with an instruction from the control unit 11. The notification screen G6 displays text for notifying the occurrence of a failure, and includes a soft button B61 for instructing display of a screen for browsing a coping method and a soft button B62 for instructing display of an initial screen. It has been. When the user selects the soft button B61 by operating the operation unit 13 (step S58; YES), the control unit 11 instructs the display unit 15 to display a screen for browsing the coping method (step S59). That is, the display unit 15 is an example of a notification unit that notifies the cause of the failure and the recovery procedure.

FIG. 7 is a diagram illustrating a screen for browsing a coping method.
The display unit 15 displays a screen for browsing the coping method (hereinafter referred to as a browsing screen G7) in accordance with an instruction from the control unit 11. The browsing screen G7 displays the cause of the failure and the recovery method described as the coping method corresponding to the processing pattern ID specified as the cause of the failure in the process of step S56. For example, when the processing pattern ID “TP0002” in FIG. 3 is specified as the cause of the failure, the control unit 11 uses the “out of recording sheet” that is the cause of the failure described in the coping method and the recovery method. Information such as “supplement a recording sheet having a recording sheet size of A3” is displayed on the browsing screen G7. The user knows the cause of the failure and the method for recovering from the content displayed on the browsing screen G7. On the other hand, when the soft button B62 is selected (step S58; NO), the control unit 11 ends the process without executing the process of step S59.

  According to the above embodiment, when a failure occurs, the image forming apparatus 1 identifies the cause of the failure from the processing pattern information described in the processing pattern table 122 and the history stored in the history storage area 121. And present the recovery method to the user. Therefore, the user can identify the cause of the failure and obtain a recovery method without sending the history to a service center that provides a service that analyzes the history and identifies the cause of the failure and the recovery method. Further, for example, when the user transmits a history to the service center, the risk of leaking confidential information from the history is also reduced.

(3) Modification (3-1) Modification 1
The user has selected the soft button B61 for instructing display of a screen for browsing the coping method on the notification screen G6 in FIG. 6, thereby displaying the browsing screen G7 in FIG. 7 on the display unit 15. However, the method of displaying the browsing screen G7 is not limited to this.
FIG. 8 is a diagram showing a screen for displaying a list of history information.
On a screen for displaying history information as a list (hereinafter referred to as history screen G8), history information 1211 stored in the history storage area 121 and presence / absence of processing pattern information corresponding to the history information 1211 are displayed. Specifically, a “process ID” indicating an ID uniquely assigned to each process, a “user ID” indicating the ID of the user who instructed the process, and a “type” indicating a function that mainly executes the process. In addition, an “execution result” indicating the result of executing the process and a “coping method” indicating whether or not there is information indicating the cause of the failure and the recovery method are displayed. The user selects a process ID for which a coping method is desired to be checked by operating the operation unit 13. Then, the control part 11 displays the browsing screen G7 which showed the coping method corresponding to selected process ID on the display part 15. FIG. That is, according to the above modification, the user browses the browsing screen G7 on which the desired coping method is shown from the history screen G8, so that a failure occurs in browsing the coping method. It does not depend on the passage or number of times.

(3-2) Modification 2
In the embodiment, the contents stored in the history storage area 121 and the contents described in the processing pattern table 122 are not limited to the contents illustrated in FIGS. 2 and 3. For example, it is assumed that an item describing “number of times” is provided in the processing pattern table 122 of FIG. Then, if a failure occurs in the image forming apparatus 1, the control unit 11 adds 1 to the number described in the “number of times” item. Then, the user or the maintenance staff confirms the frequency and tendency of the failure that has occurred in the image forming apparatus 1, thereby causing a failure due to wear or wear of parts that is difficult to identify as the cause of the failure. Even in this case, the cause of the failure can be detected.

(3-3) Modification 3
The program executed by the control unit 11 of the image forming apparatus 1 is a computer-readable recording medium such as a magnetic recording medium such as a magnetic tape or a magnetic disk, an optical recording medium such as an optical disk, a magneto-optical recording medium, or a semiconductor memory. It may be provided in a state stored in a medium. It is also possible to download this program via a network such as the Internet.

(3-4) Modification 4
The information processing apparatus is not limited to an image forming apparatus, and may be any apparatus that performs processing in essence, such as a personal computer, a mobile phone, a PDA (Personal Digital Assistant), or an electronic book reader.

DESCRIPTION OF SYMBOLS 1 ... Image forming apparatus, 11 ... Control part, 12 ... Storage part, 121 ... History storage area, 122 ... Processing pattern table, 13 ... Operation part, 14 ... Communication part, 15 ... Display part, 16 ... Image reading part, 17 DESCRIPTION OF SYMBOLS ... Image formation part, 2 ... Communication line, 3 ... Management apparatus, 31 ... Control part, 32 ... Communication part, 33 ... Memory | storage part, 331 ... Processing pattern table, 4 ... Failure recovery assistance system.

Claims (5)

Processing execution means for executing processing;
Processing history storage means for storing identification information assigned to each process executed by the process execution means and the order in which the processes were executed;
For each failure that occurs due to the execution of multiple processes in a certain order, the identification information assigned to each of the multiple processes, the order of execution of the multiple processes, the cause of the failure, and the A recovery information storage means for storing and storing recovery information representing a recovery procedure from a failure;
When the identification information and order stored in the processing history storage means match the identification information and order stored in the recovery information storage means, the recovery information storage means is associated with the identification information and order. An information processing apparatus comprising: notification means for notifying a cause of a failure represented by stored recovery information and a recovery procedure. Processing execution means for executing processing relating to image formation;
Processing history storage means for storing identification information assigned to each process executed by the process execution means and the order in which the processes were executed;
For each failure that occurs due to the execution of multiple processes in a certain order, the identification information assigned to each of the multiple processes, the order of execution of the multiple processes, the cause of the failure, and the A recovery information storage means for storing and storing recovery information representing a recovery procedure from a failure;
When the identification information and order stored in the processing history storage means match the identification information and order stored in the recovery information storage means, the recovery information storage means is associated with the identification information and order. An image forming apparatus comprising: an informing means for informing a cause of a failure represented by stored restoration information and a restoration procedure. For each failure that occurs due to the execution of multiple processes in a certain order, the identification information assigned to each of the multiple processes, the order of execution of the multiple processes, the cause of the failure, and the Receiving means for receiving recovery information representing a recovery procedure from a failure from a management device connected via a communication line,
The image forming apparatus according to claim 2, wherein the restoration information storage unit stores contents received by the receiving unit. For each failure that occurs due to a plurality of processes being executed in a certain order in the information processing device, the identification information assigned to each of the plurality of processes, the order of execution of the plurality of processes, and the failure First recovery information storage means for storing the cause of the failure and recovery information representing the recovery procedure from the failure in association with each other, and transmission means for transmitting the contents stored in the first recovery information storage means A management device comprising:
Receiving means for receiving the content transmitted by the transmitting means of the management device, second recovery information storing means for storing the content received by the receiving means, process executing means for executing processing, and the processing The processing history storage means for storing the identification information assigned to each process executed by the execution means and the order in which each process is executed, and the identification information and the order stored in the processing history storage means include the first information When the identification information and order stored in the second recovery information storage means match, the cause of the failure represented by the recovery information stored in the second recovery information storage means in association with the identification information and order, and A failure recovery support system comprising: an information processing device including notification means for notifying a recovery procedure. Computer
Processing history storage means for storing identification information assigned to each process executed in the computer and the order in which the processes were executed;
For each failure that occurs due to the execution of multiple processes in a certain order, the identification information assigned to each of the multiple processes, the order of execution of the multiple processes, the cause of the failure, and the Recovery information storage means for storing and storing recovery information representing a procedure for recovery from a failure;
When the identification information and order stored in the processing history storage means match the identification information and order stored in the recovery information storage means, the recovery information storage means is associated with the identification information and order. A program for functioning as a notification means for notifying a cause of a failure indicated by stored recovery information and a recovery procedure.

Images