JP2010277484A - Terminal and program for supporting work assignment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve the visibility of already displayed work bars and the convenience of work for designating and moving work bars. <P>SOLUTION: A work assignment support terminal includes: a storage means for storing work assignment information including at least work hours indicating scheduled start and end dates of works, workers, and work types indicating whether workers and/or work hours can be changed or not with respect to a plurality of works; a display means which displays information indicating a schedule of each work; a means which determines whether pieces of work assignment information wherein workers are identical and their work hours overlap exists in a plurality of pieces of work assignment information or not; a means which sets a low priority of display to a piece of work assignment information of which the work type shows that workers and/or work hours can be changed, out of pieces of overlapping work assignment information when the pertinent pieces of work assignment information exists as the determination result; and a display control means which displays graphics corresponding to pieces of work assignment information of which the work type shows that they can be changed, prior to those corresponding to pieces of work assignment information of which the work type shows that they cannot be changed, on the basis of set priorities. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a work assignment support terminal and a work assignment support program.

In a field service work for repairing or inspecting a device at a customer site, the work schedule of each worker may be managed by a method called a Gantt chart (for example, see Patent Document 1).
In the Gantt chart, the name of each worker is displayed on the vertical axis, the period (time) is set on the horizontal axis, and the start and end of the work schedule are represented by bar-shaped figures.
In addition, a technique is known in which a work plan is simulated, an employee shift table is automatically created, and displayed in a kind of Gantt chart method (see, for example, Patent Document 2). In this technique, the lock target can be excluded from the shift automatic setting target by locking the shift that has already been determined in a predetermined work or day of the week and is displayed on the Gantt chart.
In the field service business described above, an operator and a work date and time may be specified according to a customer's request. At this time, it is possible to automatically lock and display the bar-shaped figure indicating the work requested by the customer so that it cannot be moved.
However, in this case, the bar-shaped graphic indicating the work desired by the customer may be displayed on the bar-shaped graphic already displayed. In this case, the visibility of the bar-shaped graphic already displayed is deteriorated, and it is difficult to specify and move the bar-shaped graphic already displayed. The technique of Patent Document 2 does not assume that bar-shaped figures are displayed in an overlapping manner.

JP 2004-310273 A Japanese Patent Laid-Open No. 2004-234452

  In view of the above, an object of the present invention is to provide a work assignment support terminal and a work assignment support program that improve the visibility of a work bar that has already been displayed and the convenience of work for specifying and moving the work bar. To do.

  A work assignment support terminal according to an aspect of the present invention includes a maintenance of equipment, and in a work assignment support apparatus that assigns workers to a plurality of work scheduled as work, at least the work for each work Storage means for storing work allocation information including a work time indicating a scheduled start date and time and a scheduled end date and time, information indicating a worker, a work type indicating whether the worker and / or the work time can be changed, and the storage means Corresponding to the work assignment information stored in the display means, a display means having an area for displaying information indicating the schedule of each work, and information indicating the worker among the plurality of work assignment information stored in the storage means. Means for determining whether or not there is work allocation information that matches and the work time overlaps. If the result of determination is that the corresponding work allocation information exists, the information of the work allocation information is displayed. A means for setting a lower display priority with respect to the work assignment information indicating that the work type cannot be changed, and the work assignment information indicating that the work type can be changed based on the set priority. Display control means for displaying a corresponding graphic in the display area with priority over a graphic corresponding to work information whose change is indicated in the work type.

  The work allocation support program according to an aspect of the present invention includes a computer, a maintenance including equipment, and a plurality of work scheduled as work, at least a work time and work indicating a scheduled start date and time and a scheduled end date and time of the work. Corresponding to the work assignment information stored in the storage means, and storage means for storing work assignment information including information indicating the person, the work type indicating whether the worker and / or the work time can be changed, Work allocation information in which the information indicating the worker is the same among the plurality of work allocation information stored in the storage unit and the work time is overlapped is displayed with a display unit including an area for displaying information indicating a schedule. Means for determining whether or not there exists, and if the corresponding work allocation information exists as a result of the determination, the work type of the work allocation information that indicates that the work type cannot be changed With respect to this information, a means for setting a display priority low, and a graphic corresponding to work allocation information indicating that the work type can be changed based on the set priority is changed to the work type. It is characterized by operating as a display control means for displaying in the display area with priority over the graphic corresponding to the work information indicating impossibility.

  According to the present invention, it is possible to provide a work assignment support terminal and a work assignment support program that improve the visibility of a work bar that has already been displayed and the convenience of work for specifying and moving the work bar.

The figure which showed the structure of the work allocation assistance system 1 which concerns on 1st Embodiment. The figure which showed the work table memorize | stored in the processing server 30 which concerns on 1st Embodiment. The figure which showed the employee table memorize | stored in the processing server 30 which concerns on 1st Embodiment. The figure which showed the area table memorize | stored in the processing server 30 which concerns on 1st Embodiment. The figure showing the service store table memorized by processing server 30 concerning a 1st embodiment. The figure which showed an example of the dispatch board displayed on the work allocation assistance terminal 40 which concerns on 1st Embodiment. The functional block diagram of the processing server 30 which concerns on 1st Embodiment. The functional block diagram of the work allocation assistance terminal 40 which concerns on 1st Embodiment. The functional block diagram of the dispatch board control part 46 with which the work allocation assistance terminal 40 which concerns on 1st Embodiment is provided. The figure which shows an example of the character string of the HTML document contained in display information. The figure which shows an example of the dispatch on a dispatch board. The figure which shows the example by which the new work schedule was displayed on the dispatch board shown in FIG. The flowchart which shows the automatic dispatch operation | movement of the work allocation assistance terminal 40 which concerns on 1st Embodiment. The flowchart which shows the dispatch operation | movement by the dispatcher using the work allocation assistance terminal 40 which concerns on 1st Embodiment. The functional block diagram of the processing server 30a which concerns on the modification 1. FIG. The figure which shows the work table 21a which the process server 30a which concerns on the modification 1 memorize | stores.

(First embodiment)
Hereinafter, a first embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a diagram showing a configuration of a work assignment support system 1 according to the first embodiment. 2A to 2D are diagrams showing information held by the database server 20 shown in FIG.

The work allocation support system 1 includes a web server 10 ("WEB server 10" in the figure) and a database server 20 (in the figure) connected via a network 5 (for example, LAN: Local Area Network, WAN: Wide Area Network, Internet, etc.). (DB server 20)), processing server 30, and work allocation support terminal 40.
The work assignment support system 1 is for managing the work schedule of each worker in a field service work for performing apparatus maintenance at a customer site. “Schedule of work” refers to a schedule of maintenance of equipment that is designated immediately by the customer or regular maintenance that is determined in advance. An example of “work schedule management” is to assign a work schedule to each worker. This assignment is called dispatch. A person who makes this assignment is called a dispatcher. The dispatcher assigns each worker to the work schedule with reference to a dispatch board which is an operation screen for assigning the work schedule. The dispatch board is displayed on the work assignment support terminal 40.

The web server 10 is a server for mediating between the work assignment support terminal 40 and the processing server 30 so that an operation on the web page is a user interface.
The database server 20 may be connected to a terminal device not shown here via the network 5. This terminal device is for accepting reservations for work schedules from customers, for example.
The database server 20 holds various information referred to when displaying the dispatch board. Specifically, the work table 21, the employee table 22, the area table 23, and the service store table 24 shown in FIGS. 2A to 2D are held.

The work table 21 shown in FIG. 2A reflects the contents of acceptance of work schedule reservations from customers, the contents of predetermined periodic maintenance work, the result of dispatch for each work, and the like.
The work table 21 includes a work name, work contents, work status, work number, work type, customer designation ID, scheduled start date / time, scheduled end date / time, worker ID, etc. related to work such as maintenance and inspection of the apparatus delivered to the customer. Is associated with a work ID which is a number unique to each work.
Further, the work table 21 represents a deadline date, a group ID, a skill ID, an area ID, a business partner, an asset, a service store ID, and the like associated with the work ID.

The “work subject” is a name given to the work schedule. “Work content” is information indicating various machine maintenances and periodic maintenances (“periodic maintenance” in the drawing) requested by customers.
“Work status” is an assignment status of the corresponding work. The work status is indicated as “assigned”, “temporary assignment”, or “unassigned” depending on whether or not the corresponding work schedule is assigned to the worker.
“Assigned” indicates that the dispatcher assigns to the worker scheduled to work, the work content and the work date / time are approved by the corresponding worker, and is confirmed as the final work schedule. “Temporary assignment” indicates that the dispatcher has assigned to the worker who is scheduled to work, but the work content and the work date and time have not been approved by the corresponding worker. “Unassigned” indicates that the work schedule is not assigned to any worker.

“Work number” is a unique number assigned to each work performed by each worker. The work number is assigned to the work status “assigned”.
The “work type” indicates whether or not the worker who is scheduled to work and the work date / time can be changed. For example, “1: Unchangeable”, “0: Changeable”. The processing server 30 sets the value of this work type.
“Customer designation ID” is information added when an operator designates the customer, and is a unique number assigned in advance to the corresponding worker. The customer designation ID is input using, for example, a terminal device that accepts a work schedule reservation from a customer.

The “scheduled start date / time” is information indicating the start date (year, month, day, hour, minute) of the work. “Scheduled end date and time” is information indicating the end date (year, month, day, hour, minute) of the work. The scheduled start and end dates and times correspond to those that are set as appropriate using a terminal device that accepts reservations for work schedules when the date and time designation from the customer is received, and those that are set by the dispatcher during dispatch.
“Worker ID” indicates a worker who performs the corresponding work. The worker ID is set in correspondence with the customer designation ID using, for example, a terminal device that accepts a work schedule reservation from a customer. It is also set as a result of dispatch by the dispatcher.
“Deadline date” is the date on which the work must be completed. “Group ID” is a number for identifying a group given to each worker belonging to the group when a specific work is performed jointly by several workers (groups).

The “skill ID” is an identification number assigned to each worker according to the proficiency level of the work. The “area ID” is an identification number assigned to each area such as a certain range of areas such as the Hokkaido region, Tohoku region, Kanto region, and each prefecture, and indicates the area in charge of the worker.
“Business partner” is information such as the name (company name, code number indicating the business partner, etc.) and address of a business partner that is symmetric. “Asset” is information such as the serial number and name of the device delivered to the customer. The “service store ID” is an identification number that is individually assigned to the service store to which the worker belongs (works).
Although the main configuration of the work table 21 has been described above, the work table 21 displays a bar-shaped figure (hereinafter referred to as “work bar”) indicating the dispatch result of each work on the dispatch board. Information (for example, information indicating the display position on the dispatch board), layer information indicating the priority of display of the work bar, and the like may be further associated.

Note that the worker ID, area ID, and service store ID of the work table 21 are respectively the skill ID of the employee table 22 shown in FIG. 2B, the area ID of the area table 23 shown in FIG. 2C, and the service store ID shown in FIG. 2D. Associated (linked).
That is, the employee table 22 shown in FIG. 2B is obtained by associating information such as a worker's first and last name and a number given to the worker, for example, an employee number, with the worker ID. The employee table 22 may be associated with the area ID of the area table 23 shown in FIG. 2C and the service store ID shown in FIG. 2D. As a result, information regarding employees (work location, service store to which they belong, information on skills) can be collectively managed in the employee table 22.
The area table 23 illustrated in FIG. 2C is a table in which area names such as the Hokkaido region, Tohoku region, Kanto region, and prefecture names are associated with the area ID. Note that FIG. 2C shows an example in which an area ID is associated with a prefecture name.
The service store table 24 illustrated in FIG. 2D is a table in which service store names scattered in each area illustrated in FIG. 2C, for example, names such as the Sapporo branch and the Tokyo Kanda branch are associated with the service store ID.

Next, the dispatch board will be described with reference to FIG. FIG. 3 is a diagram illustrating an example of a dispatch board.
As shown in FIG. 3, the dispatch board includes an operator display field 400, a time axis display field 401, a work bar display field 402, a work display field 403, an operation button display field 404, an area information display field 405, a calendar field 406, and the like. Consists of The broken line indicating the operation button display field 404 is a virtual line for easy understanding.
A pointer 407 is displayed on the dispatch board.
In the worker display field 400, the first and last names of the respective workers are displayed in the vertical direction. In the time axis display field 401, time is displayed in the horizontal direction.

In the work bar display field 402, a plurality of work bars (work bars 402a to 402e in the figure) indicating the start and end of work assigned to each worker are displayed. Note that the number of work bars displayed in the work bar display field 402 is not particularly limited, but here, the description is limited to the work bars 402a to 402e. The work bar may be displayed superimposed on the same place in the work bar display field 402 (for example, the work bars 402c and 402d in the figure). As a part of dispatch, the display positions of the work bars 402c and 402d displayed in a superimposed manner are changed by the dispatcher and adjusted so that the work bars 402c and 402d do not overlap each other. This “change of the display position” corresponds to a change of a worker who is scheduled to work or a work date and time.
The work bars 402c and 402d displayed in a superimposed manner are displayed in different colors. This facilitates identification of the work bars 402c and 402d. In addition, the work bars 402c and 42d may be partially overlapped (not shown). In this case, it is possible to display in different colors, and it is also possible to display in a different color only in the overlapping part.

  Further, layer information is set for each of the work bars 402a to 402e. The layer information set in the work bars 402a to 402e is represented by a numerical value of 0 to n (n is a natural number). The larger the numerical value of the set layer information is, the more it is displayed on the front (upper surface) than the other work bars. A work bar whose layer information is set to “0” corresponds to a work schedule in which the worker and the work date cannot be changed. The work bar whose layer information is set to “0” is fixed in display, and the display position cannot be moved.

By placing the pointer 407 on the work bars 402a to 402e, the menu 408 is displayed in one of the formats called pop-up, balloon, and balloon. Various information is displayed in the menu 408. For example, an activity ID or a work title.
When the work bar is displayed in a superimposed manner, the menu 408 displays a list of activity IDs and the like of the superimposed work bar. By specifying the activity ID displayed in the list with the pointer 407, the layer information set in the work bar can be appropriately changed. By this change, the work bar corresponding to the activity ID designated by the pointer 407 can be displayed on the top surface. However, the work bar whose layer information is set to “0” is not displayed on the top surface even if an activity ID or the like in the menu 408 is designated. This is because the work bar whose layer information is set to “0” is a work schedule in which the worker and the work date cannot be changed, and therefore it is less necessary to display the work bar on the top surface. However, the layer information set to “0” can be changed to “1” or the like by performing a predetermined operation.

  In the work display column 403, information selected by the dispatcher and dragged and dropped on the work bar display column 402 as part of dispatch is displayed (hereinafter, this information is referred to as “work allocation information”). . The work assignment information displayed in the work display field 403 is designated by the pointer 407, and dragged and dropped onto the work bar display field 402 corresponding to the given first and last names of each worker, so that the work corresponding to the designated work schedule is performed. Bars 402 a to 402 e are displayed in the work bar display field 402. That is, in the work display field 403, detailed information on work schedules to which the work bars 402a to 402e correspond respectively as work assignment information and detailed information on work schedules that have not yet been dispatched are displayed. Specifically, the work assignment information includes information such as a person in charge, work number, work subject, work content, work status, deadline date, scheduled start date and time, scheduled end date and time, and worker name.

The “name of person in charge” of the work display field 403 displays the name of the worker designated by the customer. That is, it can be easily confirmed that the work cannot be changed by the operator by looking at this display.
In the “work status” of the work display field 403, the assignment status of each work is displayed. In the work display column 403, “scheduled start date and time” and “scheduled end date and time” display the scheduled start and end dates of each work. If the “work status” in the work display field 403 is “unassigned” and the scheduled date and time are displayed in the “scheduled start date and time” and “scheduled end date and time”, the schedule cannot be changed for the corresponding work schedule. Is scheduled to work.
Although not shown here, the work display column 403 also displays information corresponding to the business partners and assets shown in FIG. 2A.

The operation button display field 404 displays buttons for performing operations desired by the dispatcher such as update, confirmation, logout, and calendar.
In the area information display column 405, the name of the prefecture (for example, Hokkaido, Okinawa, etc.) corresponding to the area table 23 shown in FIG. 2C is displayed as area information by the selection operation of the pointer 407.
In the calendar column 406, the date corresponding to the year, month, and day of the scheduled start date and time or the scheduled end date and time shown in FIG. 2A is displayed by the selection operation of the pointer 407.
Information on the work table 21 corresponding to the area ID of the prefecture displayed in the area information display field 405 and the date displayed in the calendar field 406 is displayed in the work display field 403.
For example, in FIG. 3, “Tokyo” is displayed in the area information display column 405 by the selection operation of the pointer 407, and “2009/4/1” is displayed in the calendar column 406. The work display field 403 is associated with the area ID “Tokyo” and includes work “A mountain” as work schedule information including the date of the scheduled start date and time or the scheduled end date and time “2009/4/1”. Work schedules to which “B male” and “C mountain D male” are assigned and work schedules whose assignment status is “unassigned” are displayed. A work schedule in which the assignment status is “unassigned” and the scheduled start date / time of the work is not set is always displayed in the work display field 403 regardless of the date displayed in the calendar field 406.

By changing the display of the area information display column 405 and the calendar column 406 by the selection operation of the pointer 407, the display content of the work display column 403 is also changed as appropriate.
As described above, the area information display field 405 and the calendar field 406 can flexibly and quickly change the contents displayed in the work display field 403, and the work schedule can be confirmed and dispatched efficiently.
The area information display column 405 can display the service store name corresponding to the service store table 24 shown in FIG. 2D, and the calendar column 406 displays the date corresponding to the deadline shown in FIG. 2A. You can also. In this case, in the work display field 403, information of the work table 21 associated with the service store name and the deadline date is displayed as work schedule information. In the area information display field 405, in addition to the name of the service store, it is also possible to display the name of a region such as Kanto and Kansai, or the name of the customer who performs maintenance. When displaying the name of a region such as Kanto and Kansai in the area information display field 405, the database server 20 stores a table in which the name of the region and an identification number individually assigned to the name of this region are associated. deep.
This completes the description of the main display fields that make up the dispatch board. In addition, the dispatch board includes a registration button display field 409 for temporarily confirming the dispatch result, a skill narrowing field 410, a narrowing cancellation field 411, and the like.

Next, the processing server 30 will be described with reference to FIG. FIG. 4 is a functional block diagram of the processing server 30. As illustrated in FIG. 4, the processing server 30 includes a memory unit 31, a control unit 32, an information transmission / reception unit 33, and a work type setting unit 34.
The processing server 30 acquires or updates the work table 21 stored in the database server 20 and displays it on the work assignment support terminal 40 based on the start of dispatch sent from the work assignment support terminal 40 and a signal indicating the dispatch result. Processes such as sending information.
“Display information” is information for the work allocation support terminal 40 to display a dispatch board. For example, work allocation information displayed in the work display field 403 of the dispatch board (information such as assigned nomination, work number, work subject, work content, work status, deadline date, scheduled start date / time, scheduled end date / time, worker name) Or an HTML document that includes a character string that defines a layout of a dispatch board or a table that includes information such as a work type of each work. Display information can be generated by referring to the work table 21, employee table 22, area table 23, and service store table 24.
The work table 21, the employee table 22, the area table 23, and the service store table 24 may be transmitted together with the HTML document as display information.

The memory unit 31 temporarily stores a work table 21, an employee table 22, an area table 23, a service store table 24, display information, and the like stored in the database server 20. The memory unit 31 includes, for example, a volatile or nonvolatile RAM (Random Access Memory), an HDD (Hard disk drive), and a ROM (Read Only Memory). The memory unit 31 stores an operation code of the control unit 32. The memory unit 31 is used as a work area for the control unit 32. The memory unit 31 stores a program that defines the operation of the entire processing server 30.
The control unit 32 controls the memory unit 31, the information transmission / reception unit 33, and the work type setting unit 34. The control unit 32 generates display information.

The information transmission / reception unit 33 is an interface for transmitting / receiving display information, the work table 21, the employee table 22, the area table 23, and the service store table 24 to / from the web server 10, the database server 20, and the like.
The work type setting unit 34 sets a work type value for each work schedule in the work table 21 held by the database server 20. That is, when the work status of the work table 21 is “unallocated” and the customer designation ID is set, when the work status is “unallocated” and the scheduled start and end dates / times of the work schedule are set When the work status is “unallocated” and the customer specified ID and the scheduled start and end dates / times of the work schedule are set, the value of the work type is set to “1”. When the work status is “unallocated” and information such as the customer designation ID is not set, the value of the work type is set to “0”.

Next, the work assignment support terminal 40 will be described with reference to FIGS. FIG. 5 is a functional block diagram of the work assignment support terminal 40. FIG. 6 is a functional block diagram of the dispatch board control unit 46 provided in the work assignment support terminal 40. FIG. 7 is a diagram illustrating an example of a character string of an HTML document included in display information.
As shown in FIG. 5, the work allocation support terminal 40 includes an information transmission / reception unit 41, a memory unit 42, an input unit 43, a display unit 44, a control unit 45, and a dispatch board control unit 46.
The work assignment support terminal 40 is used when the dispatcher assigns work schedules. The work allocation support terminal 40 includes a web browser, and can view a processing result in the processing server 30 as a dispatch board via the web server 10.

The information transmitting / receiving unit 41 is an interface for transmitting / receiving information to / from the processing server 30 or the like. For example, display information and information for instructing update of the dispatch board are transmitted and received.
“Information for instructing dispatch board update” is for instructing the processing server 30 to transmit display information. The information for instructing the dispatch board update is transmitted to the processing server 30 by selecting, for example, an “update” button on the dispatch board. In response to the transmission of the information for instructing the dispatch board update, display information is transmitted from the processing server 30.
Note that the information for instructing the dispatch board update may be transmitted to the processing server 30 at predetermined time intervals using a timer (not shown). Conversely, the dispatch board may be updated by periodically receiving information for instructing the dispatch board update and display information from the processing server 30.

The memory unit 42 includes, for example, a RAM, a ROM, and an HDD. The memory unit 42 stores an operation code of the control unit 45. The memory unit 42 is used as a work area for the control unit 45. The memory unit 42 stores a program that defines the overall operation of the work assignment support terminal 40. The memory unit 42 holds display information received from the processing server 30 (that is, various information such as scheduled start date and time, scheduled end date and time, task type, and task assignment information including a worker name).
The input unit 43 includes a mouse 431 and a keyboard 432. The mouse 431 and the keyboard 432 are input devices that accept operations by the dispatcher, and move the pointer 407 displayed on the dispatch board to a desired location, or work for which start and end scheduled date / time information and workers are not set. Is used when setting the start and end scheduled dates and times and workers. Note that when the input unit 43 receives an input from the dispatcher (for example, a movement operation of the mouse 431 or a key pressing operation), the input unit 43 transmits information indicating the input to the control unit 45.
The display unit 44 is a display device. That is, the dispatch board and the pointer 407 are displayed in the display area on the screen of the display unit 44. The display unit 44 may or may not be built in the work allocation support terminal 40, and is assumed to be built in here.

The control unit 45 controls the display unit 44, the memory unit 42, the input unit 43, the information transmission / reception unit 41, the dispatch board control unit 46, and the like. For example, a program stored in the memory unit 42 is loaded and executed.
The control unit 45 controls the dispatch board control unit 46 to display the dispatch board on the display unit 44 based on the display information transmitted from the processing server 30.
Based on the information input from the input unit 43, the control unit 45 recognizes the position of the pointer 407 displayed on the display unit 44, controls the movement of the pointer 407, recognizes the key pressing operation, and the like. The control unit 45 recognizes the layout of the dispatch board buttons and the like displayed on the display unit 44, and selects a registration button or the like from the position of the pointer 407, the key pressing operation of the input unit 43, and the dispatch board layout. And the operation such as drag and drop from the work display field 403 to the work bar display field 402 is determined. That is, the control unit 45 determines which work schedule is performed for which worker based on the position information of the pointer by the drag and drop operation, and associates each work schedule with each worker at the time of dispatch. I do.

The control unit 45 can transmit a signal indicating the dispatch result to the processing server 30 and replace the contents of the work table 21 held by the processing server 30. For example, when the start and end scheduled date and time are input by the input unit 43, the control unit 45 transmits information indicating the start and end scheduled date and time to the processing server 30 in association with the work ID. As a result, the start and end date / time of the corresponding work in the work table 21 are replaced with the information input by the input unit 43.
Based on the drag-and-drop operation to the work bar display field 402 of each work schedule, the control unit 45 performs the work ID of the work that has been dragged and dropped, and the worker ID of the worker to whom this work is assigned. Are transmitted to the processing server 30 in association with each other. As a result, in the work table 21, the work ID and the worker ID are associated with each other.
The control unit 45 can also temporarily hold the set start and end scheduled date and time information in association with the display information stored in the memory unit 42. An example of “corresponding to display information” is to replace information such as start and end scheduled date and time included in the display information with information input by the input unit 43.
That is, the control unit 45 holds the contents of the dispatch in association with the display information stored in the memory unit 42 without sending the dispatch results to the processing server 30 one by one, and this display is performed when a series of dispatches are completed. The information may be transmitted to the processing server 30 as information indicating a dispatch result. In this case, for example, when the “update” button on the dispatch board is selected by the pointer 407, display information associated with the dispatch result is transmitted to the processing server 30.

The dispatch board control unit 46 is controlled by the control unit 45 to update the dispatch board. For example, the content of the display information newly received from the processing server 30 is reflected on the dispatch board. Also, a process for displaying the work bar on the dispatch board is performed.
As illustrated in FIG. 6, the dispatch board control unit 46 includes an importance level detection unit 461, a duplication determination unit 462, a layer determination unit 463, a visual effect control unit 464, a work bar display unit 465, and a work display field update unit 466. .
The importance level detection unit 461 displays area information (prefecture name and service store name) designated as a display target in the area information display field 405 and calendar field 406 of the dispatch board screen shown in FIG. 2A is extracted based on the area ID and service store ID of the work table 21 shown in FIG. 2A and the scheduled start date / time and scheduled end date / time information. The work status is “unallocated” and the value of “1” is set as the work type. Detect work schedules.
When the importance level detection unit 461 detects from the work table 21 a work schedule that is “unassigned” and has a value of “1” as the work type, the customer designation ID associated with the detected work schedule is detected. And / or the scheduled start and end date and time of the work. The importance level detection unit 461 transmits each detected information to the control unit 45.

The duplication determination unit 462 detects the importance detection unit 461 based on the worker ID of the work scheduled to be “unassigned” detected by the importance detection unit 461 and set to “1” as the work type. From the display target information, another work schedule assigned to the worker corresponding to this worker ID is detected from the work table 21. This narrows down the work assigned to a specific worker.
The duplication determination unit 462 acquires the scheduled start and end dates and times from the narrowed-down records of “other work schedules”. The duplication determination unit 462 acquires from the control unit 45 the scheduled start and end dates and times of work schedules that are “unassigned” detected by the importance level detection unit 461 and that have a value of “1” as the work type. The duplication determination unit 462 compares the start and end scheduled work dates and times of the work schedule acquired from the control unit 45 with the start and end scheduled work dates and times of the detected “other work schedule”, and whether or not the dates are duplicated. Determine whether.
As a result, a time overlap between a work schedule already assigned to a specific worker and a work schedule that is “unassigned” and has a value of “1” as the work type is detected. The duplication determination unit 462 transmits the determination result and the like to the control unit 45.

The layer determining unit 463 sets the layer information of the work bar, that is, the priority of displaying the work bar. The set layer information is associated with display information. Note that the set layer information can be transmitted to the processing server 30 in association with the work ID. In this case, layer information is associated with the work table 21.
For example, the layer determining unit 463 sets “1” as the work type that is “unallocated” and the work type is determined to be duplicated by the duplication determination unit 462 that the scheduled start and end dates of the worker and the work schedule are duplicated. The layer information of the scheduled work is set to “0”.
The layer information is set by analyzing a predetermined character string (see FIG. 7) in an HTML document including a character string that defines the layout of the dispatch board transmitted from the processing server 30, and replacing the character. .

The visual effect control unit 464 controls the color setting of the work bar and the display of the menu 408.
The work bar display unit 465 is a display control unit. The work bar display unit 465 displays the work bar in the work bar display field 402 of the dispatch board based on the layer information determined by the layer determination unit 463 and the scheduled start and end dates of the work schedule. At this time, the work bar display unit 465 displays the work bar in the color set by the visual effect control unit 464.
The work display field update unit 466 updates the display of the work display field 403 of the dispatch board. For example, the display of “unallocated” is changed to “temporary allocation” or the like.

Next, with reference to FIGS. 8 and 9, dispatch using the work assignment support terminal 40 will be described. FIG. 8 is a diagram illustrating an example of dispatch on a dispatch board. FIG. 9 is a diagram showing an example in which a new work schedule is displayed on the dispatch board shown in FIG.
As shown in FIG. 8, the work display column 403 now displays a work schedule whose assignment status is “unassigned” (activity title “xxx” in the figure). Here, it is assumed that the work schedule of the activity subject “XXX” has no scheduled start and end dates and times. In addition, as an example, as in FIG. 3, “Tokyo” is displayed as area information in the area information display column 405 and “2009/4/1” is displayed in the calendar column 406 by the selection operation of the pointer 407. It is displayed. Various information corresponding to the work titles “○ □ △” and “○ □□” in which “2009/4/1” is the work date are also displayed in the work display column 403 and the work bar display column 402. .
The dispatcher refers to the work bar display field 402 and examines workers who can be assigned this work schedule. Here, the dispatcher determined that the E mountain F man is determined to be optimal operates the input unit 43 to select the activity title “xxx” and drags and drops it on the work bar display column 402 corresponding to the E mountain F man.

Here, the dispatcher uses the input unit 43 to input the scheduled start and end date / time of the work schedule of the activity title “XXX”. As a result, a work bar corresponding to the scheduled start and end date / time of the activity schedule “xxxx” is displayed in the work bar display field 402 (“work bar 402f” in the figure). The date (year, month, day) displayed in the calendar field 406 is input by inputting “hour” and “minute” among the year, month, day, hour, and minute using the input unit 43. Associated with work. In addition, the dispatcher may input the start and end date / time of the scheduled work before dragging and dropping to the work bar display field 402.
When the work bar 402f corresponding to the activity title “xxx” is displayed in the work bar display field 402, the “assignment status” in the work display field 403 is updated by the processing server 30 from “unassigned” to “temporary assignment”. (Not shown). Also, items such as “worker name” are updated.
After the dispatch for the activity subject “XXX” as described above is completed, dispatch may be further performed. For example, it is a case where new display information is received from the processing server 30 by pressing an “update” button on the dispatch board (see FIG. 9).

As shown in FIG. 9, the work display column 403 displays a new work schedule for the activity title “XXX”. As for the activity subject “XXX”, the “nomination in charge” is E mountain F male, and the scheduled start and end dates and times of work are also set. In other words, the activity subject “XX” has a worker and a work date / time specified by the customer, and is a work schedule in which the worker and the work date / time cannot be changed.
In this case, the work schedule of the activity subject “XXX” is automatically dispatched without being dispatched by the dispatcher. As a result, a work bar corresponding to the work schedule of the activity subject “XXX” is displayed in the work bar display field 402 (“work bar 402 g” in the figure).
Here, the start and end of the work schedule for the activity subject “XXX” is the start and end of the work schedule for the activity subject “XXX” described in FIG. 8 (from 0:00 to 2:00). Duplicated with the scheduled date and time (12: 00-20: 00). In this case, since the activity subject “XX” has a longer work time, if the activity subject “XXX” work bar is displayed on the top of the activity subject “XXX”, the activity subject The work bar “XXX” is hidden and the visibility of the work bar is deteriorated.

  Here, the work allocation support terminal 40 detects the duplication of the start and end scheduled dates and times of the activity subject “XXX” and the activity subject “XXX”, sets the layer information, and then based on this layer information. The work bar corresponding to the activity subject “XXX”, which is a task whose work date and time cannot be changed, is displayed on the back of the work bar corresponding to the activity title “XXX”. This improves the visibility of the work bar 402f and facilitates adjustment of the work bar.

Next, a dispatch board display operation by the work allocation support terminal 40 will be described with reference to FIGS. FIG. 10 is a flowchart showing an automatic dispatch operation of the work allocation support terminal 40. FIG. 11 is a flowchart showing a dispatch operation by the dispatcher.
In the following, an operation when a plurality of tasks have already been dispatched and new display information is received from the processing server 30 will be described.

(Automatic dispatch operation)
First, with reference to FIG. 10, an automatic dispatch operation of the work assignment support terminal 40, that is, a dispatch operation when a work in which a worker and a work time are specified is received from a customer will be described.
The control unit 45 of the work assignment support terminal 40 receives display information from the control unit 32 of the processing server 30. The display information that the control unit 45 receives from the control unit 32 includes area information (prefecture name and service store name) designated as a display target from the area information display column 405 and the calendar column 406 of the dispatch board screen shown in FIG. And the control part 32 extracted from the work table 21 memorize | stored in the memory part 31 as information corresponding to a date (step S101).
The control unit 45 causes the memory unit 42 to hold the received display information. At this time, the display unit 44 displays a work bar that has already been dispatched and information on each work.

Next, the importance level detection unit 461 refers to the work information and the work type of the display information held in the memory unit 42 (step S102), and the work information is “unallocated” and the work type is “1” (cannot be changed). A work schedule in which a value of “Necessary work” is set is detected (step S103). As a result of the search, if a work with the work status “unallocated” and the work type “1” is detected (Yes in step S103), the process proceeds to step S104.
On the other hand, as a result of the search, if a work with the work status “unallocated” and the work type “1” is not detected (No in step S103), the work schedule in which the work date, the worker, and the like are designated by the customer Does not exist, the work display field updating unit 466 reflects the contents of the display information in the work display field 403 and ends the automatic display process (step S112). Thereafter, dispatch is performed by the dispatcher.

In step S104, the importance level detection unit 461 determines whether the customer designation ID and the scheduled start and end date / time of the work are associated with the work schedule of the display information detected in step S103.
As a result of the determination, when the customer designation ID and the scheduled start and end date / time of the work are associated with the work schedule (Yes in step S104), the importance level detection unit 461 detects the “unallocated” and the work type. Based on the customer designation ID of the work schedule in which the value of “1” is set to “1”, another work schedule assigned to the worker corresponding to this customer designation ID is detected from the display information (step S105).
On the other hand, as a result of the determination, when the work schedule is not associated with the customer designation ID and the scheduled start and end date and time of the work (No in step S104), the customer schedule ID or the scheduled work start and end date and time is included in the work schedule. The work display field updating unit 466 reflects the contents of the display information in the work display field 403 and ends the automatic display process (step S112). Thereafter, dispatch is performed by the dispatcher.

When the “other work schedule” is detected by the duplication determination unit 462 (Yes in step S105), the duplication determination unit 462 acquires the start and end scheduled date and time of the detected “other work schedule” (step S106). ).
Subsequently, the scheduled start and end date / time of the work schedule in which the value of “unassigned” and the work type “1” (unchangeable work) detected by the importance detection unit 461 is acquired, and acquired in step S106. The duplication determination unit 462 determines whether or not the start and end dates and times of the “other work schedule” are overlapped (step S107).
When duplication of the scheduled start and end dates / times of each work schedule is detected by the determination of the duplication determination unit 462 in step S107 (Yes in S107), the layer determination unit 463 detects “unassigned” detected by the importance level detection unit 461. ”And the work schedule layer information in which the value of“ 1 ”is set as the work type is set to“ 0 ”. (Step S108).

On the other hand, if “other work schedule” is not detected as a result of the detection in step S105 (No in step S105), the detected work is “unallocated” and the work type is set to “1”. This is a case where no work schedule has been assigned to the worker corresponding to the scheduled customer designation ID, and “unassigned” detected by the importance level detection unit 461 in the layer determination unit 463 and the work type. The work scheduled layer information for which the value “1” is set is set to “1” or more (step S109).
In addition, as a result of the determination in step S107, the layer determination unit 463 also detects “unread” detected by the importance detection unit 461 even if the start and end scheduled dates and times of each work schedule are not detected (No in step 107). The layer information of the work schedule in which the value “1” is set in the work type and “1” is set to “1” or more (step S109).

Next, the work information in which the work schedule layer information is set to “0” in step S108 and the work information in which the work schedule layer is set to “1” or more in step S109 are controlled by the work bar display unit 465. Then, the work bar is displayed in the work bar display field 402 (step S110).
As a result, on the dispatch board, on the work bar of the work schedule scheduled to be “unassigned” detected by the importance detection unit 461 and the work type set to “1” (unchangeable work), The work bar displayed from the source corresponding to “other work” is displayed superimposed. At this time, the visual effect control unit 464 uses a different color for the work bar of the work whose layer information is set to “0” and the work bar of the work schedule whose start and end scheduled dates and times overlap. Color information is set so that

  Subsequently, simultaneously with the display of the work bar, the work display field updating unit 466 updates the work display field 403. Thereby, each information corresponding to the work schedule on which the work bar is displayed in step S110 is displayed in the work display field 403. In addition, information corresponding to “other work schedule” displayed superimposed on the work bar of the work schedule that is “unassigned” and detected by the importance level detection unit 461 and whose work type is set to “1”. Is updated. For example, the “work status” is changed from “temporary allocation” or “allocated” to “unallocated” (step S111). The work schedule changed to “unassigned” is re-dispatched by the dispatcher.

(Dispatch operation by dispatcher)
Next, a dispatch operation by the dispatcher will be described with reference to FIG. That is, an operation for setting a work schedule based on an instruction operation of the dispatcher will be described. In the following description, the same steps as those in FIG. 10 are denoted by the same step numbers, and detailed description thereof is omitted.
A work table shown in FIG. 2A shows area information (prefecture name and service store name) designated as a display target from the area information display column 405 and calendar column 406 of the dispatch board screen shown in FIG. 3 and information corresponding to the date. The dispatcher uses the input unit 43 to display the work display field 403 in a state where the work schedule information extracted based on the area ID and service store ID of 21 and the scheduled start date / time and end scheduled date / time information is displayed on the dispatch board screen. Is selected and dragged and dropped onto the work bar display field 402. (Step S201)

In response to the work schedule being dropped from the input unit 43 to the work bar display field 402 by the dispatcher, the importance detection unit 461 detects the work type of the dropped work schedule under the control of the control unit 45. (Step S202). At this time, the control unit 45 determines to which worker the drag and drop has been performed from the layout of the dispatch board and the movement position of the pointer 407.
If the work type detected in step S202 is “1” (Yes in step S203), the work schedule dragged and dropped by the dispatcher cannot be changed by the worker or work schedule, and the work schedule is changed. Is associated with only one of the customer-specified ID or the scheduled start and end date of work.

Subsequently, the importance level detection unit 461 refers to the work table 21 to determine whether a customer designation ID is set (step S209). If the customer designation ID is set as a result of the determination (YES in step S209), the input unit 43 is in a state of accepting the input of the scheduled start and end date / time of the work schedule (step S211). Here, the dispatcher uses the input unit 43 to input the scheduled start and end dates and times for this work schedule.
On the other hand, if the customer designation ID is not set as a result of the determination in step S209 (NO in step S209), this work schedule is a case where only the scheduled work start and end dates and times are set. The unit 45 associates the worker ID indicating the worker to be dragged and dropped determined in step S202 with the work ID scheduled to be worked (step S210).
By the processing of the dispatcher in step S210 or S211, the work schedule can be processed in the same manner as the work schedule in which the worker and the scheduled start and end date / time of the work schedule are designated by the customer. The process of S111 is executed.

If the work type detected in step S202 is “0” (NO in step S203), the work schedule dragged and dropped by the dispatcher can change the worker and work schedule, and the control unit 45 extracts the worker ID indicating the worker to be dragged and dropped in step S202 from the worker table 22 and associates it with the work ID of the scheduled work that was dragged and dropped (step S204).
Next, the control unit 45 is in a state of accepting the input of the scheduled start and end date / time of this work schedule by the input unit 43 (step S205). Here, the dispatcher uses the input unit 43 to input the scheduled start and end dates and times for this work schedule.
When the scheduled start and end date / time of the work schedule is input from the input unit 43 by the dispatcher (step S205), the layer determination unit 463 sets the layer information of the work bar specified by the dispatcher to “1” or more, (Step S206) Thereafter, the processing of steps S110 to S111 in FIG. 10 is executed.

As described above, in the work assignment support system 1 according to the first embodiment, the start and end schedules of other work schedules at the start and end schedule times of work schedules that cannot be changed by the worker and / or work date and time. When the date and time are duplicated, the work bar of the work schedule that the worker and the work date and time cannot be changed is displayed on the back.
Conventionally, for example, the menu 408 is displayed using the pointer 407 shown in FIG. 3, and the operation of displaying the work bar 402d hidden behind the work bar 402c on the upper surface is performed. Thereafter, a redispatch operation is performed to change the work schedule corresponding to the work bar 402d to another worker or another time.
In this case, the operation of displaying the menu 408 and displaying the work bar 402d hidden behind the work bar 402c on the upper surface is complicated and inefficient.

According to the work assignment support system 1, the visibility of overlapping work schedules is improved without performing the work of displaying the menu 408 and displaying the work bar 402d hidden behind the work bar 402c on the upper surface. And the work time for redispatching can be reduced. In addition, the work allocation support system 1 can automatically reduce the work time when dispatching since the work bar of the work schedule that cannot be changed by the worker and the work date / time is automatically displayed.
In addition, by displaying the work bar of the work schedule that cannot be changed by the worker and work date on the back side and locking it so that it cannot be moved on the dispatch board, another work bar is displayed superimposed on this work bar. You can smoothly select and move the work bar that you plan to work on.

(Modification 1)
The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage.
For example, the function of the work assignment support terminal 40 can be incorporated into the processing server 30. A processing server 30a, which is a modification of the processing server 30, will be described with reference to FIGS. In the following description, components having the same configurations and functions as those of the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.
FIG. 12 is a functional block diagram of the processing server 30a according to the first modification. FIG. 13 is a diagram illustrating a work table 21a stored in the processing server 30a.

  As illustrated in FIG. 12, the processing server 30 a includes a dispatch board control unit 46 that is one function of the work allocation support terminal 40. Further, a control unit 32 a that controls the dispatch board control unit 46 is provided. The control unit 32a can perform the same operation as the control unit 45 described with reference to FIGS. As illustrated in FIG. 13, the control unit 32 a adds the layer information and information indicating the display position of the work bar (“layer information” and “display position information” at the bottom in FIG. 13) to the work table 21. Is held in the memory unit 31. Then, the control unit 32a transmits display information including the layer information and information indicating the display position of the work bar to the work assignment support terminal 40. The work allocation support terminal 40 displays a dispatch board based on the received display information. The “information indicating the display position of the work bar” may be described as a predetermined character string in the HTML document.

(Modification 2)
In the embodiment described above, when there is a work schedule whose work type is set to “1”, another work schedule assigned to the worker of the work schedule is detected, and the work schedule is duplicated. As a result, the layer information of the work bar corresponding to the work schedule having the work type “1” is set to “0”. Alternatively, if the work schedule is “1”, the layer information of the corresponding work schedule may be immediately set to “0”.
As a result, the work bar corresponding to the work schedule with the work type “1” can be immediately displayed on the back, and the work time for redispatching can be reduced.

  DESCRIPTION OF SYMBOLS 1 ... Work allocation support system, 5 ... Network, 10 ... Web server, 20 ... Database server, 21 ... Work table, 21a ... Work table, 22 ... Employee table, 23 ... Area table, 24 ... Service store table, 30, 30a ... processing server 31, 42 ... memory unit, 32, 45 ... control unit, 33, 41 ... information transmission / reception unit, 34 ... work type setting unit, 40 ... work allocation support terminal, 43 ... input unit, 44 ... display unit , 46 ... dispatch board control unit, 400 ... worker display field, 401 ... time axis display field, 402 ... work bar display field, 402a to 402g ... work bar, 403 ... work display field, 404 ... action button display field, 405 ... area information display field, 406 ... calendar field, 407 ... pointer, 408 ... menu, 409 ... registration button display field, 410 ... skill narrowing Rendering column, 411 ... Filtering release column, 431 ... Mouse, 432 ... Keyboard, 461 ... Importance detection unit, 462 ... Duplicate determination unit, 463 ... Layer determination unit, 464 ... Visual effect control unit, 465 ... Work bar display , 466... Work display column.

Claims (3)

In the work assignment support device that assigns workers to multiple work scheduled as work, including equipment maintenance,
For each work, at least work work information indicating the work start time and the work end time and date, information indicating the worker, and work assignment information including the work type indicating whether the work and / or the work time can be changed are stored. Storage means for
Display means corresponding to the work assignment information stored in the storage means, and comprising an area for displaying information indicating the schedule of each work;
Means for determining whether or not there is work assignment information in which the information indicating the worker matches among the plurality of work assignment information stored in the storage means and the work time overlaps;
As a result of the determination, if the corresponding work assignment information exists, means for setting a lower display priority for the work assignment information in which the work type is indicated as unchangeable in the work assignment information,
Based on the set priority, the graphic corresponding to the work allocation information indicated as changeable in the work type is prioritized over the graphic corresponding to the work information indicated as non-changeable in the work type. A work assignment support apparatus comprising: display control means for displaying in an area. Based on information indicating the schedule of each work displayed on the display means, an input unit for inputting information or work time indicating the work time or a worker who can change the worker, and the input Means for replacing the information or work time indicating the worker input by the unit with the information or work time stored in the storage means and indicating the worker who can change the work time or the worker The work assignment support terminal according to claim 1, further comprising: For a plurality of tasks that are scheduled to be performed as a business, including maintenance of a computer, at least a work time indicating the scheduled start date and time and an end date and time of the work, information indicating the worker, the worker, and / or the work time Storage means for storing work assignment information including a work type indicating whether change is possible;
Display means corresponding to the work assignment information stored in the storage means, and comprising an area for displaying information indicating the schedule of each work;
Means for determining whether or not there is work assignment information in which the information indicating the worker matches among the plurality of work assignment information stored in the storage means and the work time overlaps;
As a result of the determination, if the corresponding work assignment information exists, means for setting a lower display priority for the work assignment information in which the work type is indicated as unchangeable in the work assignment information,
Based on the set priority, the graphic corresponding to the work allocation information indicated as changeable in the work type is prioritized over the graphic corresponding to the work information indicated as non-changeable in the work type. A work assignment support program which operates as a display control means for displaying in an area.

Images