JP2010224616A - Reminder support system, method thereof, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provider a reminder support system for reminding a delinquent taxpayer of paying a tax by associating personal information of the delinquent taxpayer with a public object and a public service. <P>SOLUTION: The reminder support system is provided with: article/service information 350 for storing delinquent taxpayer information including at least either personal information or family information of a delinquent taxpayer, and a public object or a public service in association with each other according to the amount of money; and a public object extraction part 320 for extracting at least one public object or public service equivalent to the amount of back tax of the delinquent taxpayer from the public object or the public service stored in the article/service information 350. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a dunning support system that supports dunning taxpayers.

  In local governments, etc., taxpayers are reminded by letter or telephone. In addition, the non-payers who have been urged to make payments are persuaded to pay by visiting their homes directly. As tax payment support, for example, when a customer purchases a product at a store, the consumption tax rate is reduced if the customer read from the DB (Data Base) prepays the tax, and higher if the customer is delinquent. A method of enrolling paid consumption tax in the DB and encouraging the payment of various taxes by raising and lowering the consumption tax according to nonpayment and advance payment is disclosed (for example, Patent Document 1).

JP 2003-281323 A

  However, some delinquents do not make payments by ignoring the staff's persuasion despite having money, and the staff are forced to make great efforts. Also, in the case of tax, unlike debt, the delinquent himself borrowed, used, used, purchased, etc. did not perform the act of persuasion based on the obligation to pay as compensation. . Therefore, many non-payers are not willing to pay and there are many who ignore the persuasion even though they have the ability to pay. Therefore, there is a strong demand for a method that will motivate such people to pay taxes before taking legal measures.

When the tax payment is encouraged by changing the consumption tax rate as in the prior art, it is not possible to encourage the payment of taxes that cannot be compensated by the consumption tax (for example, local tax, automobile tax, etc.) .
Therefore, an object of the present invention is to provide a reminder support system that will motivate delinquents to pay taxes.

  The dunning support system disclosed in this application associates at least one piece of personal information and family information of a delinquent with a related public object or public service according to the amount of money, and delinquent tax delinquency It extracts public goods or public services corresponding to the amount of money.

  In the dunning support system disclosed in the present application, by letting a delinquent to recognize what his / her tax is used, he / she can be more willing to pay than a dunning person. There is an effect that can be reduced.

It is a system outline figure of the tax management system concerning a 1st embodiment. It is a hardware block diagram of the computer in the dunning assistance system which concerns on 1st Embodiment. It is a functional block diagram of the dunning support device concerning a 1st embodiment. It is a figure which shows an example of the data structure of the data used with the dunning assistance system which concerns on 1st Embodiment. It is a flowchart which shows operation | movement of the reminder assistance system which concerns on 1st Embodiment.

  Embodiments of the present invention will be described below. The present invention can be implemented in many different forms. Therefore, the present invention should not be construed based only on the description of the present embodiment. Also, the same reference numerals are given to the same elements throughout the present embodiment.

  In the following embodiments, the system will be mainly described. However, as will be apparent to those skilled in the art, the present invention can also be implemented as an apparatus, a method, and a program for operating a computer. In addition, the present invention can be implemented in hardware, software, or hardware and software embodiments. The program can be recorded on any computer-readable medium such as a hard disk, CD-ROM, DVD-ROM, optical storage device, or magnetic storage device. Furthermore, the program can be recorded on another computer via a network.

(First embodiment)
A reminder support system according to the present embodiment will be described with reference to FIGS.
(1. Configuration)
FIG. 1 is a system outline diagram of a tax management system according to the present embodiment. The tax management system 100 includes a comprehensive tax information system 110 that performs overall management of taxes, an electronic storage system 120 that manages electronic storage of taxes, and a nonpayment arrangement system 130 that manages information related to tax delinquents. The reminder support system according to the present embodiment is included in the non-payment arrangement system 130.

  The non-payment arrangement system 130 is connected to a terminal for collection persons, a terminal for window persons, and an operator terminal 140 for the operator 141 via an intranet in the agency, and accesses information in the non-payment arrangement system 130. can do.

  In the present embodiment, in the reminder support system of the delinquency management system 130, depending on the amount of delinquents' delinquency, the public goods or public services corresponding to the amount (hereinafter abbreviated as public goods but public services) Is also extracted and displayed on the operator terminal 140. The operator 141 persuades the user to prompt payment by specifically showing the displayed public property to the nonpayment person. Moreover, the staff will persuade the employee to pay for the payment based on the information printed at the time of the visit.

  FIG. 2 is a hardware configuration diagram of a computer in the reminder support system according to the present embodiment. The computer 1 includes a CPU 210, a RAM 220, a ROM 230, a hard disk (referred to as HD) 240, a communication I / F 250, and an input / output I / F 260. The ROM 230 and the HD 240 store an operating system (referred to as an OS), various programs, and the like, which are read into the RAM 220 as necessary, and are executed by the CPU 210. The communication I / F 250 is an interface for communicating with other devices (here, an operator terminal 140, a terminal for a person in charge of collection, etc.). The input / output I / F 260 is an interface for accepting input from a keyboard, a mouse, or the like, or outputting data to a printer, a display, or the like. As this input / output I / F 260, USB, RS232C, or the like is used. Further, if necessary, a drive corresponding to a removable disk such as a magneto-optical disk, a floppy disk (registered trademark), a CD-R, or a DVD-R can be connected.

  FIG. 3 is a functional block diagram of the reminder support apparatus according to the present embodiment. The dunning support apparatus 300 includes a dunning object extraction unit 310, a public object extraction unit 320, an output control unit 330, delinquent basic information 340, and article / service information 350.

  The dunning object extraction unit 310 extracts the dunning object person based on the nonpayment person payment information 301, the nonpayment person basic information 340 from the tax comprehensive information system 110, and the extraction condition file 302 regarding the extraction condition, Generate the process.

  Based on the extraction result file 303 and the article / service information 350, the public object extraction unit 320 is a public object related to the delinquent himself or the family of the delinquent, and corresponds to the delinquent's delinquency amount. To extract.

  Here, the data structure of each piece of information will be described. FIG. 4 is a diagram illustrating an example of a data configuration of data used in the dunning support system according to the present embodiment. FIG. 4A is an example of the data configuration of the nonpayment basic information 340 indicating basic information of nonpayment. The non-payment basic information 340 includes basic information such as a user code, a last name, a first name, a telephone number, a home address, an address code, and a date of birth that uniquely identify the non-payment person. In addition, items of old age classification, occupation classification, presence / absence of children under 18 years old, and presence / absence of dog registration are included.

  The old age classification is information indicating whether the family has an elderly person. The occupation classification is the type of occupation (or business type) of the delinquent. The presence / absence of a child under the age of 18 is information indicating whether the family has a child under the age of 18. The presence / absence of dog registration is information on whether or not a dog is kept as a pet (registered at a health center).

Note that these pieces of information can be easily obtained by local governments, and may be obtained in cooperation with other systems, or may be obtained by an administrator inputting information from other systems. Good.
Further, the information on the non-payment amount of the non-payment person may be included in the non-payment person basic information, or a non-payment amount table for each non-payment person may be prepared.

  FIG. 4B is an example of the data configuration of the extraction condition file 302 indicating the extraction conditions of the reminder person. The extraction condition file 302 includes an extraction condition code that uniquely identifies the extraction condition, a designated district (address code), and a non-payment amount. For example, if the extraction condition code is “A01”, a non-payment person whose designated area is “1234” and whose nonpayment amount is “100,000 or more and less than 200,000” is extracted. That is, the dunning target extraction unit 310 selects the delinquent basic information 340 (including information on nonpayment) in FIG. 4A and the nonpayment deposit information 301 in the extraction condition file 302 in FIG. 4B. The nonpayment person who matches the extracted extraction condition code is extracted as a dunning person.

  FIG. 4C is an example of the data configuration of the extraction result file 303 indicating the extraction result of the reminder person. The extraction result file 303 includes an extraction condition code, a user code, a non-payment amount, an address code, a date of birth, an old age classification, an occupation classification, the presence or absence of a child under 18 years old, and the presence or absence of dog registration. Here, it is assumed that the extraction condition code “A01” is selected as the extraction condition. In other words, the person to be urged whose designated district is “1234” and whose nonpayment amount is “100,000 or more and less than 200,000” is extracted.

  FIG. 4D is an example of the data configuration of the article / service information 350. The article / service information 350 includes an article / service code that uniquely identifies a public object, an article / service name, consideration, a target age group, a child / age classification, a target occupation, a dog classification, an implementation from, and an implementation to. It is. Consideration is the consideration necessary to implement public goods (purchase, installation, repair, service implementation, etc.). The target age group is an age group for which public objects are used. The child / old age classification is information on which public objects are intended for children and the elderly. The target occupation is the occupation type (or business type) related to the public goods. The dog category is information about which public objects are related to the dog. Implementation from and execution to are specific scheduled start dates and scheduled end dates for implementing public works.

The implementation from and the implementation to may be input by the administrator based on the administrative plan, or may be acquired in cooperation with the administrative system.
Here, a specific extraction example of the public object extraction unit 320 will be described. For example, in FIG. 4C, it can be seen that the reminder subject whose user code is “00000004” is 50 years old or older from the date of birth. In FIG. 4D, an article / service code (hereinafter abbreviated to article code) having an item “S06” has a consideration of 100,000 to 200,000 and a target age of 50 or more. This corresponds to the urging target person whose user code is “00000004”. Therefore, the public matter extraction unit 320 extracts the article having the article code “S06” as the public article of the reminder who has the user code “00000004”.

  Further, for example, in FIG. 4C, it can be seen that the reminder subject whose user code is “00000003” has an elderly person in the family from the old age classification. In FIG. 4D, the article whose article code is “S04” has a consideration of 100,000 to 200,000 and the child / age classification is “old age”. Will be applicable. Therefore, the public matter extraction unit 320 extracts the article having the article code “S04” as the public article of the dunning person whose user code is “00000003”.

  Furthermore, for example, in FIG. 4C, it can be seen that the reminder subject whose user code is “00000001” has a child (child) under 18 years of age in the family from the presence or absence of a child under 18 years old. In FIG. 4D, the article whose article code is “S01” has a consideration of 100,000 to 200,000 and the child / age classification is “child”. Will be applicable. Therefore, the public object extraction unit 320 extracts an article whose article code is “S01” as a public article of the reminder subject whose user code is “00000001”.

  Furthermore, for example, in FIG. 4C, it can be seen that the urged person whose user code is “00000003” is self-employed from the occupation classification. In FIG. 4D, the article with the article code “S06” has a consideration of 100,000 to 200,000 and the target occupation is “self-employed”. Will do. Therefore, the public matter extraction unit 320 extracts the article having the article code “S06” as the public article of the person to be urged having the user code “00000003”.

  Furthermore, for example, in FIG. 4C, it can be seen that the urged subject whose user code is “00000002” keeps a dog from the presence or absence of dog registration. In FIG. 4D, the article with the article code “S02” corresponds to the dunning person with the user code “00000002” because the consideration is 100,000 to 200,000 and the dog classification is “dog”. Will do. Therefore, the public matter extraction unit 320 extracts the article having the article code “S02” as the public article of the dunning person having the user code “00000002”.

  In each of the above extraction examples, two public items with the article codes “S04” and “S06” are extracted for the reminder subject whose user code is “00000003”. In this way, a plurality of article codes may be extracted for one reminder target person. In that case, a public object that seems to be more relevant may be selected and used for the dunning work, or all the extracted public objects may be presented to the dunning person. Specifically, a conversation such as “If you can pay tax, you can receive day care assistance and assistance for specific medical examinations” is held for the reminder.

  Further, when the public object extraction unit 320 extracts public objects from FIG. 4D, priority is given to the article codes that have values stored in the execution from and execution to and that have the fast execution from. May be. By doing so, the public objects that are actually implemented can be presented to the dunning person, and the dunning person can more reliably see the social effects of the payment of taxes by the actual implementation of the public goods. Can be realized.

Furthermore, in Fig. 4 (a) and 4 (c), there is an item of automobile classification indicating whether or not the automobile tax is delinquent, and in Fig. 4 (d), public objects related to automobiles and roads are added. For public tax delinquents, public objects related to automobiles and roads may be extracted. In addition, in FIG. 4B, there may be a tax classification item indicating the tax type (citizen tax, car tax, etc.) that is delinquent, and the person to be urged may be extracted for each tax type.
Furthermore, the data configuration is merely an example, and the design of the data configuration can be freely changed for each developer.

  Returning to FIG. 3, based on the information of FIG. 4 (c) and FIG. 4 (d), the public matter extraction unit 320 extracts the public matter corresponding to the delinquent amount for each delinquent and extracts the public The object is displayed on the operator terminal 140 by the output control unit 330. The operator 141 performs a dunning operation while showing the public objects displayed on the operator terminal 140 to the dunning target person.

  Further, the output control unit 330 prints the extracted public objects on paper as necessary. A staff member who visits the home of the nonpayment reminder and performs the reminding work brings the printed paper and performs the reminding work while showing the printed public object to the reminder.

(2. Operation)
FIG. 5 is a flowchart showing the operation of the dunning support system according to the present embodiment. First, an extraction condition for extracting a tax delinquent who is a subject of dunning is set (step S501). The extraction condition is set based on the extraction condition file 302 shown in FIG. Based on the set conditions, the dunning target extraction unit 310 extracts the dunning target person and generates an extraction result file 303 (step S502).

  Based on the information on the dunning person and the information on the dunning person's family shown in FIG. 4 (c), the corresponding public objects shown in FIG. Step S503). The extracted public objects are displayed on the operator terminal 140 and / or printed on paper and output (step S504), and the process ends. Based on the output public goods, the operator 141 persuades the person to be urged to pay.

  As described above, in the dunning support system according to the present embodiment, the nonpayment person is made aware of what his / her tax is used to make it easier to make people feel more willing to pay than in the case of dunning. It is possible to reduce the number of delinquents.

  In addition, because it extracts public goods and public services according to various information related to delinquents and their families, it is easy to motivate the delinquents and the taxpayers to make payments in the near future. Play.

  Further, when the operator makes a reminder by telephone, public works and public services corresponding to the delinquent can be displayed on the screen of the terminal, so that the reminder work by telephone can be smoothly performed. Furthermore, when the staff visits and makes a reminder, public works and public services corresponding to the delinquent can be printed on paper, so that the reminder work by the visit can be smoothly performed.

  Furthermore, if the most recent public goods and public services to be implemented are extracted, the delinquent will recognize that the public goods and public services have actually been implemented by the tax he has paid, and will be trusted. It is possible to avoid tax delinquency.

  Furthermore, by extracting public goods and public services related to automobiles and roads to those who are delinquent in automobile tax, there is an effect that the delinquent can recognize tax usage more closely.

Although the present invention has been described with the above embodiment, the technical scope of the present invention is not limited to the scope described in the embodiment, and various modifications or improvements can be added to this embodiment. And embodiment which added such a change or improvement is also contained in the technical scope of the present invention. This is apparent from the claims and the means for solving the problems.
Regarding the embodiment, the following additional notes are shown.

  (Supplementary note 1) In a reminder support system that supports reminders to tax delinquents, delinquent information including at least one of personal information of the delinquent and family information, and public matters related to the delinquent information Or at least one of the storage means for storing the public services in association with each other according to the amount of money, and the public goods or public services stored by the storage means corresponding to the tax delinquency amount of the delinquent A dunning support system comprising an extraction means for extracting public objects or public services.

  (Appendix 2) In the reminder support system described in Appendix 1, in the delinquent information, the personal information of the delinquent and / or the family information of the delinquent include age, presence of children, presence of elderly people, presence of domestic dogs, And / or information relating to occupations, and the extraction means is from the public objects or public services stored in the storage means, from the age, presence of children, presence of elderly people, presence of domestic dogs, and / or occupations. A dunning support system that extracts at least one of the public objects or public services according to the criteria.

  (Supplementary note 3) A dunning support system according to supplementary note 1 or 2, further comprising output control means for outputting at least one of the public objects or public services extracted by the extraction means.

  (Supplementary note 4) In the reminder support system according to any one of supplementary notes 1 to 3, the storage unit stores information on a public object stored in the storage unit or a public service implementation plan, and the extraction unit includes A reminder support system that preferentially extracts at least one public object or public service scheduled to be implemented in the implementation plan stored in the storage means.

  (Supplementary note 5) In the reminder support system according to any one of supplementary notes 1 to 4, the storage means stores information on the public property or public service related to traffic, and the extraction means A reminder support system for extracting at least one public object or public service related to the traffic stored in the storage means when the tax delinquency type is an automobile tax.

  (Appendix 6) In a dunning support method for supporting a tax delinquency reminder, the delinquent information including at least one of the personal information of the delinquent and the family information, and a public property related to the delinquent information Or the public service is stored in association with each other according to the amount of money, and from the stored public goods or public services, at least one of the public goods or the public corresponding to the tax delinquency amount of the delinquent A dunning support method including an extraction step for extracting a service.

  (Appendix 7) In the reminder support method described in Appendix 6, in the delinquent information, the personal information of the delinquent and / or the family information of the delinquent include age, presence of children, presence of elderly people, presence of domestic dogs, And / or information relating to occupation, wherein the extraction step is based on the age, presence of children, presence of elderly people, presence of domestic dogs, and / or occupations from the stored public goods or public services A dunning support method for extracting one public object or public service.

  (Supplementary note 8) The dunning support method according to supplementary note 6 or 7, further comprising an output control step of outputting at least one of the public objects or public services extracted by the extraction step.

  (Supplementary note 9) In the reminding support method according to any one of supplementary notes 6 to 8, information relating to an implementation plan of the stored public object or public service is stored, and the extraction step is performed in the stored implementation plan A dunning support method for preferentially extracting at least one public object or public service scheduled to be implemented.

  (Supplementary Note 10) In the reminding support method according to any one of Supplementary Notes 6 to 9, information on the public property or public service related to traffic is stored, and the extracting step is a tax that the delinquent is delinquent A dunning support method for extracting at least one public object or public service related to the stored traffic when the type of vehicle tax is a vehicle tax.

  (Additional remark 11) In the dunning support program which supports dunning to tax delinquents, non-payment person information including at least one of the personal information of the nonpayment person and family information, and public goods related to the nonpayment person information Or at least one public corresponding to the tax delinquency amount of the delinquent from the storage means for storing the public service in association with each other according to the amount of money, the public goods stored by the storage means, or the public service A dunning support program for causing a computer to function as an extraction means for extracting goods or public services.

  (Appendix 12) In the reminder support program described in Appendix 11, in the delinquent information, the personal information of the delinquent and / or the family information of the delinquent include age, presence of children, presence of elderly people, presence of domestic dogs, And / or information relating to occupations, and the extraction means is from the public objects or public services stored in the storage means, from the age, presence of children, presence of elderly people, presence of domestic dogs, and / or occupations. A dunning support program for extracting at least one of the public objects or public services according to the criteria.

  (Additional remark 13) The dunning support program of Additional remark 11 or 12 WHEREIN: The dunning support program which functions a computer as an output control means which outputs the at least 1 said public thing or public service which the said extraction means extracted.

  (Supplementary note 14) In the dunning support program according to any one of supplementary notes 11 to 13, the storage means stores information related to public objects or public service implementation plans stored in the storage means, and the extraction means includes A dunning support program for preferentially extracting at least one public object or public service scheduled to be executed most recently in the execution plan stored in the storage means.

  (Supplementary note 15) In the reminder support program according to any one of Supplementary notes 11 to 14, the storage means stores information on the public property or public service related to traffic, and the extraction means A dunning support program for extracting at least one public object or public service related to the traffic stored in the storage means when the tax delinquency type is an automobile tax.

  The following example is shown about the dunning support system concerning the present invention. Here, the article / service information shown in Table 1 and Table 2 is used.

Table 1 is information indicating public objects according to the dunning target person and the family of the dunning target person, and Table 2 is information indicating component parts of the public objects in Table 1 for each amount.
Suppose that the amount of non-payment for the reminder is 30,000 yen and the family has a younger child (kindergarten). First, the category and age corresponding to the dunning person are retrieved from the table in Table 1 (extract infants). Extract public objects from the relevant category and age (extract purchase of children's park slides).

  If multiple public objects are extracted (purchase of children's park slides and purchase of children's hall trampolines), both may be extracted, but they are not listed in the table, but scheduled for implementation ( It is also possible to extract the public object with the earlier implementation from).

  Based on the delinquency amount of the person to be urged, the corresponding component (climbing stairs (30,500 yen)) is extracted from the table in Table 2. At this time, if the component corresponding to the non-payment amount is not extracted, if the non-payment amount is larger, the component parts are combined to make it equivalent to the non-payment amount, and if the non-payment amount is smaller, the component parts are further detailed. Extract what can be disassembled (posts, handrails, etc.).

  Persuade the dunning person based on the extracted components. For example, “If you can pay the tax that your house is delinquent, you can buy the climbing stairs of the slide that will be newly installed in XX Park, but can you pay for it?” Do. If the amount of delinquency exceeds 30,000 yen, for example, complains in combination like climbing stairs and sliding plates. If the delinquency amount is less than 30,000 yen, for example, appeal that you can buy one leg of the column.

  By appealing like this, the dunning person is more likely to pay for the installation of a park slide used by his or her child, and the number of tax delinquents can be reduced. . In addition, the burden on the operator and staff is reduced, and spending time on other tasks accordingly leads to tax savings. Furthermore, by showing specific uses of taxes, psychological excuses based on tax waste can be prevented.

1 Computer 100 Tax Management System 110 Tax Comprehensive Information System 120 Electronic Storage System 130 Non-payment Arrangement System 140 Operator Terminal 141 Operator 210 CPU
220 RAM
230 ROM
240 HD
250 Communication I / F
260 Input / output I / F
300 Dunning Support Device 301 Nonpayment Payment Information 302 Extraction Condition File 303 Extraction Result File 310 Dunning Target Person Extraction Unit 320 Public Object Extraction Unit 330 Output Control Unit 340 Nonpayer Basic Information 350 Good / Service Information

Claims (9)

In a dunning support system that supports dunning taxpayers,
Storage means for storing non-payee information including at least one of personal information of non-payers and family information, and public objects or public services related to the non-payment person information according to the amount of money When,
A dunning support system comprising: extraction means for extracting at least one public object or public service corresponding to the tax delinquency amount of the nonpayment person from public goods or public services stored in the storage means. In the dunning support system according to claim 1,
In the non-payment person information, including personal information of non-payment person and / or family information of non-payment person, information on age, existence of children, existence of elderly people, existence of domestic dogs, and / or occupation,
At least one of the public objects according to the age, the presence or absence of children, the presence or absence of an elderly person, the presence or absence of a domestic dog, and / or occupation from the public objects or public services stored in the storage means. Or a dunning support system that extracts public services. In the dunning support system according to claim 1 or 2,
A dunning support system comprising output control means for outputting at least one public object or public service extracted by the extraction means. In the dunning support system according to any one of claims 1 to 3,
The storage means stores information relating to public works stored in the storage means or public service implementation plan;
A reminder support system in which the extraction unit preferentially extracts at least one public object or public service scheduled to be implemented in the implementation plan stored in the storage unit. In the dunning support system according to any one of claims 1 to 4,
The storage means stores information on the public thing or public service related to traffic,
The extraction means extracts at least one of the public goods or public services related to the traffic stored in the storage means when the type of tax that the delinquent is delinquent is an automobile tax Dunning support system. In a dunning support method that supports dunning taxpayers,
Non-payment person information including at least one information of the non-payment person's personal information and family information, and public objects or public services related to the non-payment person information are stored in association with each other according to the amount of money, A dunning support method including an extraction step of extracting at least one public object or public service corresponding to a tax delinquency amount of the nonpayment person from a stored public object or public service. The dunning support method according to claim 6,
In the non-payment person information, including personal information of non-payment person and / or family information of non-payment person, information on age, existence of children, existence of elderly people, existence of domestic dogs, and / or occupation,
The extracting step includes at least one public object or public service according to the age, the presence or absence of a child, the presence or absence of an elderly person, the presence or absence of a domestic dog, and / or occupation from the stored public or public service. Dunning support method to extract In a dunning support program that lets your computer function to assist dunning taxpayers,
Storage means for storing non-payee information including at least one of personal information of non-payers and family information, and public objects or public services related to the non-payment person information according to the amount of money ,
A dunning support program for causing a computer to function as an extraction unit for extracting at least one public item or public service corresponding to the tax delinquency amount of the delinquent tax from the public item or public service stored in the storage unit. In the dunning support program according to claim 8,
In the non-payment person information, including personal information of non-payment person and / or family information of non-payment person, information on age, existence of children, existence of elderly people, existence of domestic dogs, and / or occupation,
At least one of the public objects according to the age, the presence or absence of children, the presence or absence of an elderly person, the presence or absence of a domestic dog, and / or occupation from the public objects or public services stored in the storage means. Or a dunning support program that extracts public services.