JP2010146354A - Fare notifying device for vehicle, operation management device, and operation management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an operation management system useful for specifying the cause when a "sent-to-pick-up" state is canceled in a vehicle such as a taxi. <P>SOLUTION: The operation management system includes: at least one on-vehicle device 10 loaded on a vehicle; and the operation management device 20 disposed outside the vehicle. The on-vehicle device is provided with an operation recording control part 11 for discriminating a state on the basis of the state of an operation part 13, preserving positional information as a get-in location when detecting switching from a sent-to-pick-up or vacant state to a riding operation state, and preserving the positional information as a get-out location when detecting switching from the sent-to-pick-up or riding operation state to the vacant state. The operation management device 20 is provided with a positional information comparison means 21 for comparing first position information indicating the get-out location and get-out location of a customer included in operation recording information and second position information indicating a pick-up specified place included in pick-up request information, and reflecting the result of comparison on an output. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a fare notification device for a vehicle, an operation management device, and an operation management system that are used for operation management of a vehicle such as a taxi.

  When a taxi is operated, a vehicle fare notification device (on-vehicle device) generally called a taximeter is used. And a driver | operator switches the state so that the difference of the various operation states of a taxi can be distinguished by operating the operation part (button etc.) of a taximeter. Taximeters are often equipped with functions that calculate fare according to changes in conditions, distance traveled, operating hours, etc., and display fare and issue receipts.

In general, a taximeter can distinguish a plurality of types of operation states as shown below.
“Empty vehicle”: represents a state in which the customer is not in the vehicle and can operate for any customer.
“Vehicle pick-up”: represents a business operation state when a customer who has made a reservation in advance is picked up to a designated place.
“Rent (or actual vehicle)”: represents a state in which a business is operated while calculating a fare (usually with passengers).
“Extra”: Expresses the state where the business is operating with the application of an extra charge system in relation to business hours.
“Payment”: represents a state in which, when arriving at the destination, the fare update is stopped and the fare is settled.

Moreover, regarding taxi business conditions, there are several types of forms as shown below.
(1) While waiting in the “empty” state, the taxi driver finds a customer at a predetermined taxi stand, starts the business operation with the customer, and switches to the “rental” state.
(2) The taxi driver waits for a signal from an arbitrary customer while traveling on the road in the “empty” state, starts the business operation with the signaled customer on the spot, and switches to the “rental” state.
(3) Receiving a reservation from a customer using a telephone or the like at a predetermined sales office. At the sales office, a specific taxi driver is instructed to go to the designated pick-up location specified by the customer according to the reservation. The instructed taxi driver goes to the designated pick-up location while operating in the “receiving” state, finds the specific customer who booked in the vicinity of the designated pick-up location, puts the customer and switches to the “renting” state, Continue operating.

  When operating in the form of (3) above, the following problems may occur. In other words, this is a case where the taxi heading for the designated destination cannot find the target customer. In this case, the taxi does not perform the actual business operation, but cancels the “arrival” state and switches to the “empty” state.

  When such a situation occurs, there are a case where the cause is the customer who requested the reservation and a case where the cause is the taxi company or the driver side of the taxi. In the former case, there is no particular problem, but in the latter case, it becomes a big problem because it leads to a decrease in the reliability of the taxi company.

  As specific examples, the following causes are conceivable. When the person in charge at the sales office contacts the taxi driver for dispatch, there is a case where the designated pickup location designated by the customer is erroneously reported. In addition, the taxi driver may mistakenly recognize the designated place for picking up due to a mistake in listening. There is also a possibility that a taxi driver who is unfamiliar with geography will pick up a customer at a place different from the designated pickup area.

  In such a case, the customer side recognizes that the taxi has not arrived at the designated place even though he / she applied for a taxi to the taxi company, and the taxi company cannot be trusted. However, even if the taxi driver cancels the “getting in” state due to the reasons mentioned above, the taxi company may not be aware that a problem has occurred, and even if it is noticed, the cause is correct. It is difficult to identify. Therefore, the taxi driver cannot be instructed so that the problem does not occur after that, and the taxi company cannot recover the trust of the customer.

  As conventional techniques related to the present invention, for example, techniques disclosed in Patent Document 1, Patent Document 2, and Patent Document 3 are known.

  In Patent Document 1, a GPS device for detecting the current position is mounted, and information on passengers' getting-on / off positions and travel charges is detected in response to an operation on a charge meter (taxi meter), and these information are stored. Or printing.

  In patent document 2, in order to enable smooth operation of a train, a bus, or the like, it is disclosed to detect the progress or delay of the scheduled arrival time and the actual operation state. Specifically, it is equipped with a GPS device for detecting the current position, compares the detected current position with the pre-input destination position information, and considers that it has arrived at the destination when they match. Propose to calculate the time error.

Patent Document 3 discloses a technique for managing whether or not a freight vehicle has definitely arrived at a target delivery destination. Specifically, when a driver presses a predetermined button when the vehicle arrives at the delivery destination, the position information detected by the GPS device is sent to the management device via the base station by wireless communication. On the management device side, the current position of the vehicle is displayed on the map. Then, the manager determines whether or not the current position of the vehicle matches the intended delivery destination.
Japanese Patent Laid-Open No. 5-35951 JP-A-6-44495 JP 2008-107873 A

  For example, if the technique disclosed in Patent Document 1 is adopted, the current position of the vehicle at the time of changing from “empty vehicle” to “actual vehicle” is grasped as a boarding place, and the time of change from “actual vehicle” to “empty vehicle”. It is possible to grasp the current position of the vehicle as an alighting place. However, it is not possible to obtain data on boarding places and getting-off places where the following two types of states can be distinguished.

(1) A taxi arrives at a designated pick-up location in the “receiving” state and the taxi driver cancels the “receiving” state by pressing the empty car button because the target customer cannot be found.
(2) When a taxi runs with passengers in the “actual car” state and arrives at the destination, and the taxi driver presses the empty car button to end the business.

  Therefore, even if the taxi meter is equipped with a function to record position information, if a cancellation of the “receiving” state occurs, the taxi vehicle will be placed in a location that matches the specified receiving location specified by the customer. It is difficult to confirm whether there is a fact that the customer has been picked up. For this reason, when the cancellation of the “arrival” state occurs, the cause cannot be specified.

  The present invention has been made in view of the above-described circumstances, and an object thereof is to provide an operation management system that is useful for identifying the cause when a cancellation of the "arrival" state occurs in a vehicle such as a taxi. It is in.

In order to achieve the above-described object, a vehicle fare notification device according to the present invention is characterized by the following (1) to (2).
(1) A fare notifying device for a vehicle that is mounted on a vehicle, calculates a fare according to a traveling state of the vehicle, and notifies information on the fare to at least one of a driver and a passenger,
An operation unit operable by the driver to identify a difference in operation state of the vehicle;
A position information acquisition unit for acquiring position information indicating the current position of the vehicle;
An information recording unit capable of recording information necessary for operation management of the vehicle;
Based on the state of the operation unit, at least an empty vehicle state that represents a state in which the passenger is not on the vehicle, an incoming vehicle operation state that represents a state in which the passenger is picked up without being on the passenger, and the incoming vehicle Differentiating from the riding operation state representing the business operation state other than the operation state, and when detecting the switching from the receiving operation state or the empty vehicle state to the riding operation state, the position information obtained from the position information acquisition unit is When the passenger boarded the boarding location, the information is recorded in the information recording unit, and the position information obtained from the position information acquisition unit is detected by the passenger when the receiving operation state or the switching from the boarding operation state to the empty vehicle state is detected. And an operation record control unit for storing in the information recording unit as a place of disembarkation.
(2) The vehicle fare notification device according to (1) above,
The said operation record control part adds the time information showing the time which acquired it to the position information of the said boarding place, and adds the time information showing the time which acquired it to the position information of the said alighting place.

According to the fare notification device for a vehicle having the configuration (1), the location information of the boarding place and the getting-off place is automatically stored in the information recording unit every time a customer is put on a taxi for business. Further, when cancellation of the incoming vehicle occurs, only the location information of the alighting place is stored in the information recording unit. Therefore, by referring to the information stored in the information recording unit, the position of the taxi at the time of cancellation of the incoming car can be confirmed from the position information of the getting-off place. That is, if the target customer is not found in the vicinity of the designated pickup location designated by the customer, the taxi driver switches from the pick-up operation state to the empty state by operating the buttons on the operation unit, etc. The alighting place recorded when the occurrence of the vehicle is equivalent to the designated designated pick-up location. Therefore, when the getting-off place and the designated designated pick-up place substantially coincide with each other, it means that the corresponding taxi has actually picked up the customer at the designated pick-up place. On the other hand, if they do not match, the customer is not picking up the customer at the designated pick-up location where the taxi is designated. Turns out. Also, when the vehicle is canceled, the position information of the getting-off place is recorded, but the position information of the boarding place is not recorded. Therefore, even when a large amount of data is recorded in the information recording unit, only the recorded data can be easily extracted when the vehicle is canceled and the data processing is facilitated.
According to the fare notification device for a vehicle having the configuration (2) above, since time information is added to the position information data of the boarding place and the getting off place, even if a large amount of data exists, Only necessary data can be easily extracted from the inside. For example, when checking for a taxi company's clumsiness in response to a customer's request for an incoming car, the location information data generated before the customer's request time is irrelevant and excluded from the processing target. it can. In addition, data generated at a time close to the request time among the position information data generated after the request time from the customer is important.

In order to achieve the above-described object, the operation management device according to the present invention is characterized by the following (3) to (8).
(3) In the operation management device that manages the operation state of the vehicle,
Pick-up request information input means for inputting pick-up request information generated in response to a pick-up request from a customer;
Operation record information input means for inputting operation record information generated by a predetermined in-vehicle device mounted on the vehicle;
The first position information representing the boarding place and the getting-off place of the customer included in the operation record information is compared with the second position information representing the designated pick-up place included in the pick-up request information, and the comparison result is output. Position information comparison means to be reflected in,
Was established.
(4) The operation management device according to (3) above,
The position information comparing means extracts only the operation record information in which the boarding point data is invalid from the plurality of operation record information input by the operation record information input means, and is included in the extracted operation record information The comparison process should be limited to only the location information of the getting-off place.
(5) The operation management device according to (3) above,
The position information comparing means is a place of getting off after a request time included in the pick-up request information input by the pick-up request information input means from among a plurality of pieces of operation record information input by the operation record information input means. Only the operation record information for which the position information is generated is extracted, and the comparison process is limited to only the position information of the alighting place included in the extracted operation record information.
(6) The operation management device according to (3) above,
The position information comparing means is a place of getting off after a request time included in the pick-up request information input by the pick-up request information input means from among a plurality of pieces of operation record information input by the operation record information input means. Only one set of operation record information generated at a time closest to the request time is extracted, and the comparison is limited to only the position information of the getting-off place included in the extracted operation record information Implement processing.
(7) The operation management device according to (3) above,
A map including the position of the alighting place included in the operation record information is displayed on the screen, and marks representing the positions of the first position information and the second position information are displayed on the map in an overlapping manner. Further providing map display means.
(8) The operation management device according to (7) above,
The map display means switches the display form of the mark displayed on the screen according to the difference in the comparison result of the position information comparison means.

According to the operation management device having the configuration (3) above, whether or not the cause is on the side of the taxi company when cancellation of the incoming vehicle occurs by processing the data of the operation record information generated by the in-vehicle device. Can be identified. In other words, when the location of the first location information drop-off location substantially matches the location of the second location information, the corresponding taxi actually went to pick up the customer at the designated destination It means that the cause is not on the taxi company side. On the other hand, if the location does not match, the customer is not picking up the customer at the designated pick-up location where the taxi is designated. Turns out.
According to the operation management device configured as described in (4) above, even when a large amount of data exists, it is possible to extract only the data of the situation where the cancellation of the incoming vehicle has occurred, so that data processing is easy Become.
According to the operation management apparatus having the configuration (5), even if a large amount of data exists, only necessary data can be extracted from them, so that data processing becomes easy. That is, the position information of the alighting place generated before the request time is irrelevant to the corresponding pick-up request and does not need to be processed.
According to the operation management apparatus having the configuration (6), even when a large amount of data exists, only necessary data can be extracted from them, so that data processing becomes easy. That is, the position information of the alighting place generated before the request time is irrelevant to the corresponding pick-up request and does not need to be processed. In addition, among the operation record information generated after the request time, one set of operation record information generated at the time closest to the request time is the position information at the time of the cancellation of the incoming vehicle with respect to the corresponding reception request. Very likely to contain.
According to the operation management device configured as described in (7) above, an administrator who operates this device can visually confirm each position on the displayed map, so the first position information and the second position The positional relationship of information can be easily grasped.
According to the operation management apparatus having the configuration (8), an administrator who operates the apparatus can visually confirm each position on the displayed map. Moreover, even if there is a large amount of data, only the problematic data is displayed in a display form different from other marks, so that the problem can be easily grasped.

In order to achieve the above-described object, the operation management system according to the present invention is characterized by the following (9).
(9) An operation management system for managing the operation state of a vehicle,
Including at least one in-vehicle device mounted on the vehicle, and an operation management device disposed outside the vehicle,
In the in-vehicle device,
An operation unit operable by a driver to identify a difference in operation state of the vehicle;
A position information acquisition unit for acquiring position information indicating the current position of the vehicle;
An information recording unit capable of recording information necessary for operation management of the vehicle;
Based on the state of the operation unit, at least an empty vehicle state that represents a state in which the passenger is not on the vehicle, an incoming vehicle operation state that represents a state in which the passenger is picked up without being on the passenger, and the incoming vehicle Differentiating from the riding operation state representing the business operation state other than the operation state, and when detecting the switching from the receiving operation state or the empty vehicle state to the riding operation state, the position information obtained from the position information acquisition unit is When the passenger boarded the boarding location, the information is recorded in the information recording unit, and the position information obtained from the position information acquisition unit is detected by the passenger when the receiving operation state or the switching from the boarding operation state to the empty vehicle state is detected. An operation record control unit to be stored in the information recording unit as a disembarking place where the vehicle got off;
In the operation management device,
Pick-up request information input means for inputting pick-up request information generated in response to a pick-up request from a customer;
Operation record information input means for inputting operation record information generated by the in-vehicle device;
The first position information representing the boarding place and the getting-off place of the customer included in the operation record information is compared with the second position information representing the designated pick-up place included in the pick-up request information, and the comparison result is output. And position information comparison means to be reflected in.
According to the operation management system having the above configuration (9), when the cancellation of the “arrival” state occurs in a vehicle such as a taxi, information useful for identifying the cause can be obtained. That is, operation record information including position information of a place where a vehicle such as a taxi is placed and alighting place is automatically generated and stored by the in-vehicle device. The operation management device inputs the operation record information generated by the in-vehicle device, and compares the position of the operation record information generated when the cancellation of the “arrival” state occurs with the arrival request information. From the result, it is possible to identify whether or not the corresponding vehicle has actually picked up the customer at the designated pick-up location.

  As described above, the operation management system of the present invention can output information useful for identifying the cause when a cancellation of the “arrival” state occurs in a vehicle such as a taxi.

  The present invention has been briefly described above. Furthermore, the details of the present invention will be further clarified by reading through the best mode for carrying out the invention described below with reference to the accompanying drawings.

  Specific embodiments of the vehicle fare notification device, operation management device, and operation management system of the present invention will be described below with reference to FIGS.

  FIG. 1 is a block diagram illustrating a configuration example of an operation management system according to an embodiment. FIG. 2 is a flowchart showing main operations of the in-vehicle device shown in FIG. FIG. 3 is a flowchart showing main operations of the operation management apparatus shown in FIG. FIG. 4 is a flowchart showing the contents of the abnormality determination process shown in FIG. FIG. 5 is a schematic diagram showing a data format of the boarding place and the getting-off place included in the operation record information recorded by the in-vehicle device shown in FIG. FIG. 6 is a schematic diagram showing a specific example (normal) of the operation record information. FIG. 7 is a schematic diagram showing a specific example of operation record information (when an incoming car is canceled). FIG. 8 is a schematic diagram showing a specific example of the operation of the operation management apparatus shown in FIG.

  The operation management system shown in FIG. 1 includes an in-vehicle device 10 and an operation management device 20. The in-vehicle device 10 is used in a state where it is mounted on a taxi vehicle. The operation management device 20 is installed in a taxi company sales office or the like.

  The in-vehicle device 10 functions as a so-called taxi meter, calculates a fare according to a taxi operating state for each business, and displays information on the calculated fare to inform the driver and passengers. Moreover, the vehicle-mounted apparatus 10 shown in FIG. 1 has the function to produce | generate and preserve | save the operation record information required for operation management other than the function of a general taximeter. The operation record information generated by the in-vehicle device 10 is position information and time information of the customer boarding place and the getting-off place. This operation record information will be described later in detail.

  The operation management device 20 is used to grasp whether or not an abnormal situation has occurred based on the operation record information generated by the operation management device 20. Specifically, it is used by a taxi company administrator to check whether there is a fact that the taxi vehicle that is instructed to dispatch has picked up the customer at the designated pick-up location according to the customer's pick-up request. Is done.

  That is, when a customer requests a taxi company to pick up a car, the following troubles on the side of the taxi company may occur, which may inconvenience the customer. For example, when a person in charge at a sales office contacts a taxi driver to dispatch a vehicle, there is a case where the customer specifies a designated destination for picking up a car. In addition, the taxi driver may mistakenly recognize the designated place for picking up due to a mistake in listening. There is also a possibility that a taxi driver who is unfamiliar with geography will pick up a customer at a place different from the designated pickup area.

  In this case, the customer will recognize that the taxi has not arrived at the designated place even though he / she applied for a taxi to the taxi company, and the taxi company cannot be trusted. However, even if the taxi driver cannot find a customer due to a mistake at the taxi company and cancels the "getting in" state, the taxi company may not be aware that a problem has occurred and will be aware Even so, it is difficult to correctly identify the cause. Therefore, the taxi driver cannot be instructed so that the problem does not occur after that, and the taxi company cannot recover the trust of the customer. In solving such problems, the operation management system shown in FIG. 1 is useful.

  First, the in-vehicle device 10 will be described. As shown in FIG. 1, the in-vehicle device 10 includes an information processing unit 11, a time measurement unit 12, an operation unit 13, a display unit 14, a vehicle information storage unit 15, a program storage unit 16, a set value data storage unit 17, an interface 18, A memory card I / O unit 19 is provided.

  The information processing unit 11 includes a microcomputer (CPU), executes a program stored in advance in the program storage unit 16, and controls the operation of the in-vehicle device 10 according to the program.

  The time measuring unit 12 is an integrated circuit (IC) equipped with a clock or timer function, and can output current time information or measure time according to an instruction from the information processing unit 11.

  The operation unit 13 includes a plurality of operation buttons that can be operated by the driver, and the information processing unit 11 is used to distinguish a difference in the operation state of the taxi vehicle. As the specific operation buttons, an “actual vehicle button”, an “extra charge button”, a “payment button”, an “empty vehicle button”, and an “arrival vehicle button” are provided in the operation unit 13.

  The display unit 14 is a liquid crystal display device that can display fare amounts and character information such as “rental”, “extra charge”, “payment”, “empty car”, “passing car”, and the like. The information displayed on the display unit 14 is controlled by the information processing unit 11.

  The vehicle information storage unit 15 is a storage device that can read and write data, and stores information such as travel distance, elapsed time, and fare regarding the travel state of the taxi vehicle.

The set value data storage unit 17 holds information on a predetermined fee system necessary for calculating a fare. For example, the following information is held in the set value data storage unit 17 as fee-based information.
Basic fare: 710 yen Basic distance (distance that can travel within the basic fare range): 2000m
Subsequent fare (Fare to be added at a certain distance or time): 90 yen Subsequent distance (the length of the distance to apply the subsequent fare): 200m
Subsequent time (length of time to apply the subsequent fare): 105 seconds

  The interface 18 performs a predetermined conversion process for inputting a vehicle speed signal and position information to the information processing unit 11. The vehicle speed signal is a binary signal in which one pulse appears each time the vehicle wheel rotates a predetermined amount. Based on this vehicle speed signal, the vehicle speed and distance can be calculated. The position information is output from the position information acquisition unit 30. In this example, a GPS (Global Positioning System) receiver is used as the position information acquisition unit 30. That is, position information (latitude and longitude) representing the current position of the vehicle can be calculated by calculating using signals received as radio waves from four or more GPS satellites. It is also possible to obtain the current position using a device other than the GPS receiver.

  In the operation management system shown in FIG. 1, in order to exchange data between the in-vehicle device 10 and the operation management device 20, a memory card 35 which is a non-volatile storage device is employed. The memory card I / O unit 19 has a card slot into which the memory card 35 can be inserted. That is, when a taxi vehicle equipped with the in-vehicle device 10 is operated, the memory card 35 is mounted on the memory card I / O unit 19. The information processing unit 11 stores operation record information on the memory card 35 via the memory card I / O unit 19.

  Next, the operation management apparatus 20 will be described. As shown in FIG. 1, the operation management device 20 includes an information processing unit 21, a display 22, a keyboard 23, a storage device 24, a map information database 25, and a memory card I / O unit 26.

  The information processing unit 21 is equipped with a function for processing various information, such as a main body (CPU) of a personal computer. The information processing unit 21 performs processing for taxi operation management by executing a program prepared in advance on the storage device 24.

  The display 22 is a liquid crystal display and has a screen capable of displaying a map, characters, and the like. The content displayed on the display 22 is controlled by the information processing unit 21.

  The keyboard 23 is used for receiving an input operation from an operator and inputting information or giving an instruction to the information processing unit 21. The keyboard 23 includes an input function corresponding to a mouse.

  The map information database 25 is a storage device in which map information mainly consisting of road information relating to areas where taxi vehicles can be operated is registered.

  The memory card I / O unit 26 has a card slot into which a memory card 35 can be inserted. That is, when the operation record information is processed using the operation management device 20, the program of the information processing unit 21 is activated with the memory card 35 in which the operation record information is registered mounted in the memory card I / O unit 26. To do.

  Next, the operation of the in-vehicle device 10 will be described with reference to FIG. In addition, although description is abbreviate | omitted in FIG. 2, the process regarding calculation of a fare and display of a fare is actually performed similarly to the case of a general taximeter.

  In step S11, the information processing section 11 performs a predetermined initialization process. For example, when the memory card 35 is initialized, data of all 0 is written as the boarding place and getting-off place data included in each operation record information on the memory card 35. In addition, the current operation state of the taxi vehicle is grasped as an “empty vehicle” state. That is, it recognizes that the business has not started yet and there are no passengers.

  In step S <b> 12, the information processing section 11 identifies whether or not the latest current position information has been received from the position information acquisition section 30. If position information is received, the process proceeds to step S13, and if not received, the process proceeds to step S14.

  In step S13, the information processing unit 11 updates the current position information. That is, the position information finally received from the position information acquisition unit 30 is grasped as the current position of the taxi vehicle.

  In step S14, the information processing unit 11 monitors the state of the operation unit 13 and identifies whether or not pressing of any operation button is detected. If the pressing of the operation button is detected, the process proceeds to step S15, and if not detected, the process returns to step S12.

In step S15, the information processing unit 11 identifies the change in the operation state and the current operation state based on the operation state so far and the presence / absence of operation of each operation button detected in step S14. Specifically, the following operation states are distinguished.
"Actual car (or rental)" state: A state where the "actual vehicle button" is pressed, a state where a customer is on board and a normal driving fee is applied to calculate the fare.
“Extra” state: The state where the “extra button” has been pressed, and the customer is in business operation while calculating the fare by applying the extra charge with the customer.
“Payment” state: The state where the “payment button” is pressed, the state where one business operation is completed and the fare is settled.
“Empty” state: The state where the “Empty button” is pressed, and there is no passenger and commercial operation can be started.
“Waiting” state: The state where the “Waiting for a car” button is pressed, and the state where the customer starts driving without driving to go to pick up the customer.

  In step S <b> 16, the information processing unit 11 distinguishes whether or not the state where the business operation is performed such as “incoming vehicle” and “payment” state is switched to the “empty vehicle” state based on the identification contents in step S <b> 15. If this condition is satisfied, the process proceeds to step S17, and otherwise, the process proceeds to step S18.

  In step S <b> 17, the information processing unit 11 creates information on the getting-off place from the current position information detected in step S <b> 13 and stores this data as operation record information on the memory card 35.

  In step S <b> 18, the information processing section 11 distinguishes whether or not a business start-up other than “incoming vehicle” is based on the identification contents in step S <b> 15. If this condition is satisfied, the process proceeds to step S19. If not satisfied, the process returns to step S12. For example, when the state is switched to the “actual vehicle (or rental)” or “extra” state, the customer enters a business start-up state and the process proceeds to step S19. However, since there are no passengers when switching to the “arrival” state, the process returns to step S12.

  In step S19, the information processing section 11 creates boarding place information from the current position information detected in step S13, and stores this data as operation record information on the memory card 35.

  That is, when the customer's boarding is detected based on the change in the operation state grasped by the information processing unit 11, the position information at that time is recorded as the boarding place (S19), and when the customer's boarding is detected, Is recorded as an alighting place (S17). The information of the boarding place and the place of getting off is stored as a pair of operation record information. However, when the “arrival” cancellation occurs, the information changes from the “arrival” state to the “empty vehicle” state, so that valid boarding place information is not generated. That is, the operation record information for which there is no valid boarding area information is special operation record information generated when cancellation of the “arrival” has occurred.

  Next, a specific example of operation record information will be described. The data format of the boarding place and the getting-off place included in the operation record information recorded on the memory card 35 by the in-vehicle device 10 is shown in FIG.

  As shown in FIG. 5, each boarding location data includes 4 bytes of latitude data, 4 bytes of longitude data, 7 bytes of other GPS information (number of positioning satellites, etc.), and 2 bytes of hour / minute data ( Time data obtained by GPS). The same applies to the getting-off place data.

  A specific example of the operation record information generated during normal operation of the taxi vehicle (in the case other than cancellation of the incoming vehicle) is shown in FIG. As shown in FIG. 6, this operation record information is composed of boarding place data and alighting place data. In the boarding place data, according to the data format shown in FIG. 5, information on the latitude and longitude indicating the position of the boarding place and the time (hour and minute) at which it is detected is recorded. Similarly, information on the latitude and longitude indicating the position of the getting-off place and the time (hour and minute) at which it is detected are also recorded in the getting-off place data.

  On the other hand, FIG. 7 shows a specific example of the operation record information generated when the incoming car is canceled. As shown in FIG. 7, this operation record information is also composed of boarding place data and alighting place data. However, since the boarding place data does not exist at the time of the arrival cancellation, the contents of the boarding place data such as latitude, longitude, hour and minute are all 0 as shown in FIG. That is, it is understood that there is no valid boarding place data. The drop-off place data in this case represents the position and time of the taxi vehicle at the time when the incoming car cancellation occurred.

Next, operation | movement of the operation management apparatus 20 is demonstrated, referring FIG.
In step S <b> 31, the information processing unit 21 planarly displays a map of a predetermined range including the business target area on the screen of the display 22 based on the data registered in the map information database 25.

  In step S32, the information processing section 21 accepts input of request information from the keyboard 23 or the like. The input request information includes data on the number of the taxi vehicle, the request time, and the pick-up location.

  When a customer who wants to use a taxi vehicle wishes to receive a taxi, he / she contacts the taxi company sales office or the like by telephone or the like, and requests the taxi to pick up. In this case, the customer's name and information on the designated place for picking up are transmitted from the customer to the taxi company. The person in charge who has received this request for a vehicle pick-up performs a predetermined dispatching procedure. That is, an appropriate taxi vehicle is selected from among taxi vehicles currently in an empty state, and a request for an incoming call is transmitted to the driver of the vehicle. Here, the name of the customer and the designated place to pick up are transmitted from the person in charge at the sales office to the driver. Furthermore, the request information at this time is input to the operation management apparatus 20 from the keyboard 23 by a person in charge at the sales office or the like. In other words, the request information including the number of the taxi vehicle selected by the person in charge, the request time when the request from the customer is received, and the pick-up designated position indicating the pick-up designated place designated by the customer is input in step S32. The

  In the operation management apparatus 20 shown in FIG. 1, it is assumed that the person in charge who receives the request from the customer directly inputs the request information to the operation management apparatus 20 using the keyboard 23. In order to input, a dedicated terminal other than the operation management device 20 may be provided.

  In step S33, the information processing section 21 stores the request information input in step S32 on the storage device 24.

  In step S34, the information processing unit 21 identifies whether or not the memory card 35 is attached to the memory card I / O unit 26 and is in a data readable state. If the memory card 35 is loaded, the process proceeds to step S35.

  In step S35, the information processing section 21 reads all the operation record information stored in the memory card 35, and stores the operation record information in the storage device 24 together with the ID of the card (corresponding to the car number of the taxi vehicle). To do.

  In step S36, the information processing section 21 has only information on invalid boarding place data (contents of latitude, longitude, etc. are zero) from the operation record information read in step S35, that is, data corresponding to an incoming car cancellation. Search for.

  In step S37, it is identified whether or not there is operation record information with invalid boarding area data. If there is, the process proceeds to step S38, and if not, this process ends.

  In step S38, only information on invalid boarding area data, that is, data corresponding to cancellation of the incoming car is extracted, and a data list relating to this data is created.

  In step S39, the information processing section 21 determines whether there is an abnormality based on the request information stored in step S33 and the contents of the data list created in step S38. Specifically, the process shown in FIG. 4 is executed.

  In step S41, the information processing section 21 extracts specific request information corresponding to the car number of the taxi vehicle corresponding to the memory card 35 associated with the data list created in step S38 from the plurality of request information. . If the corresponding request information exists, the process proceeds to step S42, and if it does not exist, this process ends.

  In step S42, the information processing unit 21 compares the request time of the request information extracted in step S41 with the time of the getting-off place of each operation record information in the data list. Then, only one set of operation record information generated after the request time and at a time closest to the request time is extracted. If the corresponding operation record information exists, the process proceeds to step S43, and if not, the process ends.

  In the process shown in FIG. 4, it is assumed that one piece of request information corresponding to one memory card 35 is selected from a plurality of pieces of request information and the process is performed. However, a specific data list corresponding to one request information can be found from a plurality of data lists corresponding to the plurality of memory cards 35 and processed. In that case, a corresponding car number may be searched based on the position information included in the request information, and processing may be performed so as to find one corresponding data list from this car number.

  In step S43, the information processing section 21 displays the position on the display 22 of the request information extracted in step S41 and the position of the getting-off place of the operation record information extracted in step S42 with appropriate marks. Is displayed over the corresponding position on the map displayed in.

  Accordingly, a predetermined manager or the like can visually confirm on the map the position where the corresponding taxi vehicle is present when the pickup is canceled and the designated pickup position specified by the customer by looking at the screen of the display 22. . This makes it possible to determine whether or not there is a fact that the corresponding taxi vehicle has picked up the customer in the vicinity of the position that coincides with the designated pickup location.

  In step S44, the information processing section 21 compares the designated arrival position of the request information extracted in step S41 with the position of the getting-off place of the operation record information extracted in step S42. As a result of the comparison, if the distance between the two is within the predetermined range, this process is terminated. If the distance exceeds the threshold, the process proceeds from step S45 to S46.

As a specific example, the following comparison may be performed in steps S44 and S45.
| P1x−P2x | + | P1y−P2y | <th
P1x: Latitude of the designated arrival position P1y: Longitude of the designated arrival position P2x: Latitude of the position of the getting-off place P2y: Longitude of the position of the getting-off place th: Threshold

  In other words, if this condition is not satisfied, the distance between the designated pick-up location specified by the customer and the location where the applicable taxi driver canceled the pick-up status is too large. The possibility that the state has been canceled is high.

  In step S46, the information processing unit 21 informs the manager or the like that a problem has occurred, and the arrival position specified in the request information extracted in step S41 and the operation record information extracted in step S42. The position of the ground is displayed on the screen in a blinking state. Instead of blinking display, a display form may be used in which the mark is displayed in an enlarged state than normal, or is displayed with a mark different from normal or a mark with a different color.

  In step S47, the information processing section 21 stores information indicating that a problem has occurred. That is, abnormal data including the designated arrival position of the request information extracted in step S41, the position of the getting-off place of the operation record information extracted in step S42, the corresponding car number, and the corresponding request time is generated. This is stored in the storage device 24. The abnormal data may be output to a printer or the like and printed.

A specific example regarding the operation of the operation management apparatus 20 will be described with reference to FIG.
As shown in FIG. 8, when there is a vehicle pickup request (a vehicle allocation request) from a customer at a taxi company sales office or the like, request information regarding the request is input by the person in charge to the operation management device 20 (S51). Specifically, the person in charge clicks on the map displayed on the screen to specify the location corresponding to the designated vehicle pick-up location specified by the customer, and the information on the car number and requested time of the taxi vehicle selected by the person in charge. Enter further. Therefore, this request information includes the car number, the request time, and the latitude and longitude information of the designated position.

  When the taxi vehicle ends its business and enters the sales office, the memory card 35 is removed from the in-vehicle device 10 mounted on the vehicle. After the memory card 35 is inserted into the memory card I / O unit 26 of the operation management device 20 in the business office, the operation record information recorded on the memory card 35 is read by the operation management device 20. The operation management device 20 extracts only necessary information from the read operation record information. That is, the operation record information whose boarding point data is all 0 and the card ID corresponding to the car number are extracted (S52). The business end time corresponds to the contents of the hour and minute included in the getting-off area data.

  The operation management device 20 extracts only the operation record information generated at the time later than the request time and generated at the time closest to the request time as the processing target from the operation record information extracted in step S52. Then, the position of the data (* 1) input in step S51 and the position of the data (* 2) of the operation record information extracted in step S53 are displayed on the map (S53). For example, the position of one data (* 1) is displayed in blue, and the position of the other data (* 2) is displayed in red. In this case, there is no problem if the position of the mark displayed in blue and the position of the mark displayed in red are substantially the same, but if the distance is long, the operation management apparatus 20 recognizes the data as problematic. (S54).

  In the operation management system shown in FIG. 1, the memory card 35 is used to exchange data between the in-vehicle device 10 and the operation management device 20, but the data exchange is performed using other means. May be performed. For example, the operation record information can be transferred from the in-vehicle device 10 to the operation management device 20 by short-range wireless communication or data transmission using a public wireless communication line.

  As described above, the fare notification device for vehicles, the operation management device, and the operation management system of the present invention perform a business operation using a vehicle such as a taxi and cause a cancellation of the pickup when receiving a pickup request from a customer. Can be used to check if there is a taxi company.

It is a block diagram which shows the structural example of the operation management system in embodiment. It is a flowchart which shows the main operation | movement of the vehicle-mounted apparatus shown in FIG. It is a flowchart which shows the main operation | movement of the operation management apparatus shown in FIG. It is a flowchart which shows the content of the abnormality determination process shown in FIG. It is a schematic diagram which shows the data format of the boarding place and alighting place which are contained in the operation record information which the vehicle-mounted apparatus shown in FIG. 1 records. It is a schematic diagram which shows the specific example (normal) of operation record information. It is a schematic diagram which shows the specific example (at the time of an incoming car cancellation occurrence) of operation record information. It is a schematic diagram which shows the specific example regarding operation | movement of the operation management apparatus shown in FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 In-vehicle apparatus 11 Information processing part 12 Time measurement part 13 Operation part 14 Display part 15 Vehicle information storage part 16 Program storage part 17 Set value data storage part 18 Interface 19 Memory card I / O part 20 Operation management apparatus 21 Information processing part 22 Display 23 Keyboard 24 Storage device 25 Map information database 26 Memory card I / O unit 30 Location information acquisition unit 35 Memory card

Claims (9)

A vehicle fare notification device mounted on a vehicle, for calculating a fare according to a traveling state of the vehicle and notifying at least one of a driver and a passenger of the fare information,
An operation unit operable by the driver to identify a difference in operation state of the vehicle;
A position information acquisition unit for acquiring position information indicating the current position of the vehicle;
An information recording unit capable of recording information necessary for operation management of the vehicle;
Based on the state of the operation unit, at least an empty vehicle state that represents a state in which the passenger is not on the vehicle, an incoming vehicle operation state that represents a state in which the passenger is picked up without being on the passenger, and the incoming vehicle Differentiating from the riding operation state representing the business operation state other than the operation state, and when detecting the switching from the receiving operation state or the empty vehicle state to the riding operation state, the position information obtained from the position information acquisition unit is When the passenger boarded the boarding location, the information is recorded in the information recording unit, and the position information obtained from the position information acquisition unit is detected by the passenger when the receiving operation state or the switching from the boarding operation state to the empty vehicle state is detected. A fare notifying device for a vehicle, comprising: an operation record control unit that saves in the information recording unit as an exit location.   The operation record control unit adds time information indicating the time when it is acquired to the position information of the boarding place, and adds time information indicating the time when it is acquired to the position information of the alighting place. The vehicle fare notification device according to claim 1. An operation management device that manages the operation state of a vehicle,
Pick-up request information input means for inputting pick-up request information generated in response to a pick-up request from a customer;
Operation record information input means for inputting operation record information generated by a predetermined in-vehicle device mounted on the vehicle;
The first position information representing the boarding place and the getting-off place of the customer included in the operation record information is compared with the second position information representing the designated pick-up place included in the pick-up request information, and the comparison result is output. An operation management device characterized by comprising position information comparison means for reflecting in the information.   The position information comparing means extracts only the operation record information in which the boarding point data is invalid from the plurality of operation record information input by the operation record information input means, and is included in the extracted operation record information The operation management device according to claim 3, wherein the comparison process is performed only on the location information of the getting-off place.   The position information comparing means is a place of getting off after a request time included in the pick-up request information input by the pick-up request information input means from among a plurality of pieces of operation record information input by the operation record information input means. 4. The operation according to claim 3, wherein only the operation record information from which the position information is generated is extracted, and the comparison process is performed only on the position information of the alighting place included in the extracted operation record information. Operation management device.   The position information comparing means is a place of getting off after a request time included in the pick-up request information input by the pick-up request information input means from among a plurality of pieces of operation record information input by the operation record information input means. Only one set of operation record information generated at a time closest to the request time is extracted, and the comparison is limited to only the position information of the getting-off place included in the extracted operation record information The operation management device according to claim 3, wherein the operation management device performs processing.   A map including the position of the alighting place included in the operation record information is displayed on the screen, and marks representing the positions of the first position information and the second position information are displayed on the map in an overlapping manner. The operation management apparatus according to claim 3, further comprising map display means for performing the operation.   The operation management apparatus according to claim 7, wherein the map display unit switches a display form of the mark displayed on the screen according to a difference in comparison result of the position information comparison unit. An operation management system for managing the operation state of a vehicle,
Including at least one in-vehicle device mounted on the vehicle, and an operation management device disposed outside the vehicle,
In the in-vehicle device,
An operation unit operable by a driver to identify a difference in operation state of the vehicle;
A position information acquisition unit for acquiring position information indicating the current position of the vehicle;
An information recording unit capable of recording information necessary for operation management of the vehicle;
Based on the state of the operation unit, at least an empty vehicle state that represents a state in which the passenger is not on the vehicle, an incoming vehicle operation state that represents a state in which the passenger is picked up without being on the passenger, and the incoming vehicle Differentiating from the riding operation state representing the business operation state other than the operation state, and when detecting the switching from the receiving operation state or the empty vehicle state to the riding operation state, the position information obtained from the position information acquisition unit is When the passenger boarded the boarding location, the information is recorded in the information recording unit, and the position information obtained from the position information acquisition unit is detected by the passenger when the receiving operation state or the switching from the boarding operation state to the empty vehicle state is detected. An operation record control unit to be stored in the information recording unit as a disembarking place where the vehicle got off;
In the operation management device,
Pick-up request information input means for inputting pick-up request information generated in response to a pick-up request from a customer;
Operation record information input means for inputting operation record information generated by the in-vehicle device;
The first position information representing the boarding place and the getting-off place of the customer included in the operation record information is compared with the second position information representing the designated pick-up place included in the pick-up request information, and the comparison result is output. An operation management system characterized in that it is provided with a location information comparison means that is reflected in the information.

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