JP2010086295A - Business administration system, business administration program, and business administration method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a business administration system, business administration program, and business administration method for efficiently and appropriately executing data entry while using business consignees based on image data of a form. <P>SOLUTION: The controller 21 of the business administration server 20 collects images of account-transfer-request forms and processes registration into a database, and the controller 21 identifies the form and processes in-house registration when the type of the form cannot be identified while the controller 21 processes recognition and image cutout when the type of the form can be identified. Then the controller 21 specifies an external consignee candidate by considering a time difference, and determines the external consignee based on the evaluation result, and the controller 21 checks the external entry data and internal entry data and updates the evaluation result when receiving the result of entry data in a test mode. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a business management system, a business management program, and a business management method for performing data entry based on image data using a business consignee.

  Today, work efficiency is being improved by information processing technology in various work, but there are still some parts that require manual work. For example, even when a financial institution accepts a transfer request using a transfer form (transfer request form), the financial institution confirms the contents of the transfer request form and transfers data such as the transfer destination and the name of the client. Manually entering the processing system.

  A technique for generating data based on such a transfer request and executing a transfer process has been studied (for example, see Patent Document 1). In the technique described in this document, the management computer converts the image data of the transfer request form into text. Next, the candidate is extracted from the recipient data storage unit or the client data storage unit based on the text-converted predetermined search item. When there is no corresponding candidate, the text-converted data is displayed. When a corresponding candidate is extracted, items other than the predetermined search item are also collated and the result is displayed.

In some cases, outsourcing (outsourcing) is performed in which resources and services necessary for business are procured from the outside. By outsourcing, it is possible to concentrate on the central business and improve business efficiency. There is a need to outsource data entry work as described above. Therefore, a paper processing method that can efficiently process a large amount of paper work using slips in different formats has been studied (for example, see Patent Document 2). In the technique described in this document, the field of the corresponding item of the image slip is displayed on the screen of the operator's operation terminal. Then, the operator inputs data, and after confirming the data input, the field in which the data is input is synthesized and restored.
Japanese Patent Laying-Open No. 2003-44683 (first page, FIG. 6) JP 2002-352180 A (first page, FIG. 1)

  As described in Patent Document 1 and Patent Document 2 described above, in data entry in a financial institution, information management is important because personal account information and the like are handled. In particular, as in Patent Document 2, when using outsource, it is necessary to prevent information leakage.

  In addition, outsource may not be utilized depending on the content even in the same data entry work. And in order to outsource work to an appropriate outsource, an accurate assessment of the outsource is necessary. Furthermore, there are time restrictions in the operations of financial institutions (for example, transfer processing), and it is necessary to observe such time limits.

  SUMMARY OF THE INVENTION The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a business management system for performing data entry efficiently and accurately while using a business consignee based on image data of a form. It is to provide a business management program and a business management method.

In order to solve the above-mentioned problems, the invention described in claim 1 includes a pattern data storage unit that records a form pattern for specifying a form type, and a cut-out area pattern for cutting out a part of an image, A business management system comprising an acceptance data storage means for recording a request form image and a request form identifier associated with a transaction request, and an image reading means, an internal operator terminal, and a control means connected to an external system of an outsourcing destination The control means acquires a request form image from the image reading means and records it in the received data storage means in association with a request form identifier, and records the request form image and the pattern data storage means. If the form type can be identified by the means for matching the form pattern and the matching, the cutout area pattern of this form type can be specified. When the entry request including the cut-out image data generated from the request form image and the request form identifier is transmitted to the external system using the application form, and the form type cannot be specified, the request form image and the request form are transmitted. Means for transmitting an entry request including a document identifier to the internal operator terminal, and obtaining an entry result including the text data input based on the entry request and the request document identifier from the external system or the internal operator terminal And a means for executing transaction processing using the text data.

  According to a second aspect of the present invention, in the business management system according to the first aspect, when the control unit detects an error in the text data acquired from the external system, the received data storage unit The gist further comprises means for transmitting a request form image associated with a request form identifier of text data to the internal operator terminal and obtaining text data and a request form identifier input at the internal operator terminal. .

  According to a third aspect of the present invention, in the business management system according to the second aspect, text data input at the internal operator terminal is collated with text data acquired from the external system, and the collation result is externally identified. The gist of the present invention is that it is further provided with means for recording the system evaluation.

  According to a fourth aspect of the present invention, in the business management system according to any one of the first to third aspects, the control unit calculates a cumulative number of entry requests transmitted to the external system, and the cumulative number When the test mode reference value is exceeded, in the received data storage means, a request mode identifier is stored in association with a test mode flag, and the cut image data is also transmitted to the internal operator terminal, When the text data of the request form identifier associated with the test mode flag is obtained from the external system, the text data is collated with the text data obtained from the operator terminal. The gist of the present invention is that it further comprises means for recording as an evaluation.

  The invention according to claim 5 is the business management system according to any one of claims 1 to 4, further comprising, for each external system, a consignee management data storage unit that records a receivable time range. The gist of the present invention is that the control means identifies the scheduled transmission time for transmitting the entry request, identifies the external system including the scheduled transmission time within the acceptable time range, and transmits the entry request to this external system.

The invention according to claim 6 is a pattern data storage means for recording a form pattern for specifying a form type, a cutout area pattern for cutting out a part of an image, a request form image and a request form for a transaction request. A program for performing business management using a business management system comprising reception data storage means that records identifiers in association with each other, image reading means, an internal operator terminal, and control means connected to an external system of an outsourcing destination. The control means acquires a request form image from the image reading means and records it in the received data storage means in association with a request form identifier, and records the request form image and the pattern data storage means. If the form type can be specified in the matching, and the form type can be cut out When the entry request including the cut-out image data generated from the request form image and the request form identifier is transmitted to the external system using the area pattern, and the form type cannot be specified, the request form image and Means for transmitting an entry request including a request form identifier to the internal operator terminal; and an entry result including text data input from the external system or the internal operator terminal based on the entry request and the request form identifier. The gist is to obtain and function as means for executing transaction processing using the text data.

  The invention according to claim 7 is a pattern data storage means for recording a form pattern for specifying a form type, a cutout area pattern for cutting out a part of an image, a request form image and a request form for a transaction request. A method for performing business management using a business management system comprising a reception data storage means for recording in association with an identifier, an image reading means, an internal operator terminal, and a control means connected to an external system of an outsourcing destination. The control means acquires a request form image from the image reading means and records it in the received data storage means in association with a request form identifier, and is recorded in the request form image and the pattern data storage means. If the form type is identified in the matching and the matching of the form pattern, the extracted area pattern of this form type is identified. When the entry request including the cut-out image data generated from the request form image and the request form identifier is transmitted to the external system using the screen, and the form type cannot be specified, the request form image and Transmitting an entry request including a request form identifier to the internal operator terminal; and an entry result including text data and a request form identifier input based on the entry request from the external system or the internal operator terminal. And executing the transaction processing using the text data.

(Function)
According to the first, sixth, or seventh aspect of the invention, the control means acquires the request form image from the image reading means and records it in the received data storage means in association with the request form identifier. Next, the request form image is matched with the form pattern recorded in the pattern data storage means. Here, when the form type can be specified in the matching, an entry request including the cut-out image data generated from the request form image and the request form identifier is sent to the external system using the cut-out area pattern of the form type. Send. On the other hand, if the form type cannot be specified, an entry request including the request form image and the request form identifier is transmitted to the internal operator terminal. Then, an entry result including the text data input based on the entry request and the request form identifier is acquired from the external system or the internal operator terminal, and the transaction process is executed using the text data. Thereby, based on the request form image, the internal operator and the outsourcer can be used properly. Furthermore, since the cut-out image data is generated from the request form image using the form-type cut-out area pattern, information leakage about the request form can be suppressed.

  According to the second aspect of the present invention, when the control unit detects an error in the text data acquired from the external system, the request form associated with the request form identifier of the text data is received from the received data storage unit. Send the image to the internal operator terminal. Then, the text data input at the internal operator terminal and the request form identifier are acquired. Thereby, even when there is a problem in the text data acquired from the external system, it can be dealt with.

  According to the invention described in claim 3, the control means collates the text data input at the internal operator terminal with the text data acquired from the external system, and records the collation result as an evaluation of the external system. Thus, data entry can be performed accurately using the evaluation of the external system.

  According to the invention described in claim 4, the control means calculates the cumulative number of entry requests transmitted to the external system, and when the cumulative number exceeds the test mode reference value, the reception data storage means The test mode flag is stored in association with the certificate identifier. Further, the cut image data is also transmitted to the internal operator terminal. When the text data of the request form identifier associated with the test mode flag is obtained from the external system, this text data is collated with the text data obtained from the operator terminal, and the collation result is obtained from the external system. Record as an evaluation. Thereby, an external system can be evaluated at a predetermined timing.

  According to the fifth aspect of the present invention, the control unit further includes a consignee management data storage unit that records the acceptable time range for each external system. Then, the control means identifies the scheduled transmission time for transmitting the entry request, identifies an external system whose scheduled transmission time is included in the acceptable time range, and transmits the entry request to this external system. Thereby, the entry request can be made in consideration of the time situation. In particular, when an overseas organization is used as an outsourcing contractor, it is possible to improve the efficiency of operations while complying with the time limit using the time difference.

  According to the present invention, it is possible to provide a business management system, a business management program, and a business management method for performing data entry efficiently and accurately while using a business consignee based on image data of a form.

  Hereinafter, an embodiment embodying the present invention will be described with reference to FIGS. In the present embodiment, a contractor (here, a bank) uses a data entry operation for a form (here, an account transfer request form) using an entry center in an outsource organization (outsource). The management system, business management program, and business management method will be described.

  In the present embodiment, as shown in FIG. 1, a scanner device 10 in a bank, a business management server 20, an internal terminal 30, a host system 40, and an outsource entry center server 50 are used. Here, as an outsource, an entry company having an entry center in a foreign country with a time difference is assumed.

  The business management server 20 is connected to the scanner device 10, the internal terminal 30, and the host system 40 via a bank network, and is connected to the entry center server 50 via a dedicated line such as IP-VPN or the Internet. Yes. Further, the business management server 20 is connected to an administrator terminal (not shown) of the administrator of this system.

  The scanner device 10 as image reading means performs image reading processing of a print medium of a request form in which an application is written by a customer at a bank processing center. In the case of the present embodiment, the scanner device 10 generates image data (image data) of an account transfer request form received from a customer. The scanner device 10 transmits this image data to the business management server 20.

  The internal terminal 30 as an internal operator terminal is a computer terminal for a person in charge (operator) in the bank to perform data entry of an account transfer request form. For this reason, the internal terminal 30 is connected to a display unit as a display unit including a display and an input unit including a keyboard and a mouse.

The entry center server 50 as an external system is a computer system for managing data entries in an outsource organization (outsource). A plurality of entry worker terminals (not shown) are connected to the entry center server 50, and the entry center server 50 distributes the received image data to each entry worker terminal. In each entry worker terminal, the text data entered based on the image data is acquired and returned to the business management server 20. If the characters described in the image of the request form cannot be read and data entry is difficult, the entry worker sets an indeterminate flag for this entry request.

  The business management server 20 is a computer system for managing data entry work of an account transfer request received at a bank and generating host data for performing account transfer. As shown in FIG. 1, the business management server 20 includes a control unit 21, an outsourced party management data storage unit 22, a form management data storage unit 23, an entry management data storage unit 24, an external entry data storage unit 25, an internal entry A data storage unit 26 and an account transfer request data storage unit 27 are provided.

  The control unit 21 performs management processing of data entry work for the image of the account transfer request form. The control unit 21 has a CPU, RAM, ROM, etc. as control means, and will be described later (image acquisition stage, image cutout process stage, entry request management stage, reception process stage, confirmation process stage, transaction instruction stage, etc. (Including processing). By executing the business management program for this purpose, the control unit 21 causes the image acquisition means 211, the image cutout processing means 212, the entry request management means 213, the reception processing means 215, and the confirmation processing means 216 as shown in FIG. , Functioning as transaction instruction means 217 and the like.

  The image acquisition unit 211 executes processing for acquiring image data of an account transfer request form from the scanner device 10. For this reason, the image acquisition unit 211 holds data related to the form type determination reference value for determining the degree of coincidence in order to specify the form pattern.

  The image cut-out processing unit 212 executes image processing for generating cut-out image data obtained by cutting out only an image area necessary for data entry work in the image data. As a result, other image areas unnecessary for the data entry operation can be masked.

  The entry request management means 213 executes processing for requesting the entry center server 50 for data entry work. For this reason, the entry request management means 213 holds a distribution table in which entry requests are recorded with data related to the data entry work amount (the number of batches to be entered) in descending order of the evaluation result of the entry center.

  Furthermore, the entry request management means 213 executes a test mode process for evaluating the quality of the outsource entrusting data entry work. This test mode is executed when the cumulative number of requests reaches a predetermined number of requests. For this reason, the entry request management unit 213 holds data regarding the test mode reference value for determining whether or not the test mode execution is necessary, and the number of test targets (the number of test targets).

The reception processing means 215 executes processing for acquiring text data that has been data-entry from the entry center server 50.
The confirmation processing means 216 executes a test mode evaluation process for the received entry data and a response process for a problematic entry result.
The transaction instruction unit 217 generates host data used for the account transfer process based on the data entry data, and executes a process of transmitting to the host system 40.

The outsourced party management data storage unit 22 functions as an outsourced party management data storage unit, and as shown in FIG. 2A, an outsourced party management record 220 relating to an outsource for entrusting entry work is recorded. The outsourcing destination management record 220 is recorded when an outsource (outsourcing destination) to which data entry is entrusted is determined and registered. The outsourcing destination management record 220 includes an entry center identifier, an acceptable time, a cumulative number of requests, an evaluation log, and data related to an evaluation result.

In the entry center identifier data area, data relating to an identifier for specifying an outsource entry center performing entry work is recorded.
In the acceptable time data area, data relating to the acceptable time set in consideration of the time difference in the area where the entry center is provided is recorded. Specifically, when an entry request is sent to the entry center, it is the acceptable time (local time range) at which entry work can be completed earliest, and the time zone converted to Japan time range based on the time difference is set Has been.

In the accumulated request number data area, data relating to the total number of account transfer request documents requested for data entry from this entry center is recorded.
In the evaluation log data area, data relating to evaluation records for data entries made at the entry center is recorded. Here, the date and time when the evaluation is recorded and the data related to the contents are recorded. For example, data relating to the number of correct answers and the number of tests is recorded for the date when the test was performed at the entry center. In addition, for an entry result in which there is no uncertainty or master registration, data relating to the error content is recorded for the reception date of the entry result.

  In the evaluation result data area, data relating to the evaluation result relating to the quality of the entry center is recorded. In the present embodiment, the number of matching cases in which external entry data and internal entry data are compared, and data on the number of correct answers in which both match in the number of matching cases are recorded. Further, data on the correct answer ratio obtained by dividing the number of correct answers by the number of verification cases is recorded.

  The form management data storage unit 23 functions as a pattern data storage unit, and as shown in FIG. 2B, a form management record 230 for specifying and processing a form type based on an image is recorded. This form management record 230 is recorded when the pattern of the account transfer paper and the pattern for processing this form image are registered. The form management record 230 includes data on form type identifiers, form patterns, recognition area patterns, and cutout area patterns.

In the form type identifier data area, data relating to an identifier for specifying the type of the account transfer request form is recorded.
In the form pattern data area, data relating to a characteristic pattern image for specifying the form type is recorded.

  In the recognition area pattern data area, data relating to a pattern for identifying the character recognition area and the stamp area in the image of the form type is recorded. In this recognition area pattern, an area different from a data entry work target area (extraction pattern area) described later is set as the character recognition area. In the present embodiment, it is set so as to recognize an area in which the identification information of the account transfer entrustee is described. The stamp area is set so as to specify an area in which a stamp can be acquired in this form.

  In the cut-out area pattern data area, data relating to a pattern (cut-out area pattern) for cutting out only a necessary portion in the image of the form type is recorded. In this embodiment, it is set to cut out an area in which “store name, store code, subject code, account number” is described.

  The entry management data storage unit 24 functions as a reception data storage unit, and as shown in FIG. 2C, an entry management record 240 related to an account transfer request received from a customer is recorded. The entry management record 240 is recorded when image data is acquired from the scanner device 10. The entry management record 240 includes data related to the reception date, batch identifier, processing serial number, request form image, entry method type, entry center identifier, test mode flag, and error flag.

In the reception date data area, data related to the date of receipt of the account transfer request form is recorded.
In the batch identifier data area, data relating to an identifier for specifying each batch configured by collecting a plurality of account transfer request documents is recorded. In the present embodiment, a maximum of 24 request documents can be included in one batch.

  In the processing serial number data area, data relating to an identifier for specifying each account transfer request document included in each batch is recorded. Accordingly, a combination of “acceptance date, batch identifier, process serial number” functions as a request document identifier, and each account transfer request document can be specified using this as a key.

In the request form image data area, data relating to the scanner image of each account transfer request form is recorded. In the present embodiment, “JPG” data is used as the type of image data.
In the entry method type data area, data relating to an identifier for specifying the entry method is recorded. In the present embodiment, an “internal” flag for performing data entry at the internal terminal 30 or an “external” flag for performing data entry at an external entry center is recorded.

In the entry center identifier data area, data relating to an identifier (entry center identifier) for specifying an entry center requesting data entry work is recorded.
In the test mode flag data area, data relating to an identifier for specifying a test mode target is recorded.

  In the error flag data area, data relating to an identifier for determining the presence or absence of an error is recorded. For example, an error flag is displayed when the image cannot be read at the entry center, resulting in “indeterminate”, or when the data entry account is not in the deposit account data storage unit and “no master registration”. To be recorded.

  As shown in FIG. 3A, an external entry record 250 relating to the entry result received from the entry center server 50 is recorded in the external entry data storage unit 25. The external entry record 250 is recorded when an entry result is received from the entry center server 50. The external entry record 250 includes data related to a reception date, a batch identifier, a processing serial number, and entry contents.

In the reception date data area, data related to the date of receipt of the account transfer request form is recorded.
In the batch identifier data area, data relating to an identifier for specifying each batch configured by collecting a plurality of account transfer request documents is recorded.

In the processing serial number data area, data relating to an identifier for specifying each account transfer request document included in each batch is recorded.
In the entry content data area, data relating to the entry content converted into text based on the cut-out image data is recorded.

  In the internal entry data storage unit 26, as shown in FIG. 3B, an internal entry record 260 relating to the entry result received from the internal terminal 30 is recorded. The internal entry record 260 is recorded when an entry result is received from the internal terminal 30. The internal entry record 260 is configured to include data related to a reception date, a batch identifier, a processing serial number, and entry contents.

In the reception date data area, data related to the date of receipt of the account transfer request form is recorded.
In the batch identifier data area, data relating to an identifier for specifying each batch configured by collecting a plurality of account transfer request documents is recorded.

In the processing serial number data area, data relating to an identifier for specifying each account transfer request document included in each batch is recorded.
In the entry content data area, data related to the entry content converted into text based on the image data is recorded.

  In the account transfer request data storage unit 27, as shown in FIG. 3C, an account transfer request record 270 relating to the entry result received from the entry center server 50 is recorded. This account transfer request record 270 is registered when an account transfer request is received, and is updated when an entry result is received from the internal terminal 30 or the entry center server 50. The account transfer request record 270 is configured to include data relating to the reception date, batch identifier, processing serial number, and account transfer item content.

In the reception date data area, data related to the date of receipt of the account transfer request form is recorded.
In the batch identifier data area, data relating to an identifier for specifying each batch configured by collecting a plurality of account transfer request documents is recorded.

In the processing serial number data area, data relating to an identifier for specifying each account transfer request document included in each batch is recorded.
In the account transfer item content data area, data related to the request content is recorded for items necessary for performing the account transfer. The account transfer item is converted into text in the form recognition item (identification information of the account transfer consignor, etc.) that is converted into text by the recognition process based on the request form image, and is converted into text in the internal terminal 30 or the entry center server 50 based on the image. Entry items (store name, store code, subject code, account number). Then, the form recognition content is recorded for the form recognition item, and the entry content is recorded for the entry item. In this data area, data related to the customer name is further recorded.

  The host system 40 is a bank computer system and manages data related to the account holder and account balance of an account opened in the bank. The host system 40 includes a deposit account data storage unit. In this deposit account data storage unit, account data relating to a deposit account opened in a bank is recorded. This account data is registered when an account is opened in the bank. The account data includes data relating to an account identifier, account holder information, deposit / withdrawal history, account balance, seal impression, and the like.

In the account identifier data area, data relating to an identifier (store name, store code, subject code, account number) for specifying the opened account is recorded. In the account holder data area, data for specifying an account holder for the account is recorded. In the deposit / withdrawal history and account balance data area, data relating to deposit / withdrawal details and balance of this account is recorded. In the seal stamp data area, data related to seal stamps for authenticating the account use authority is recorded.

  A processing procedure when data entry is performed using an outsource using the system configured as described above will be described. Here, entry request transmission processing (FIG. 4), outsourcing registration processing (FIG. 5), test mode setting processing (FIG. 6), outsourcing reception processing (FIGS. 7 and 8), test mode evaluation processing (FIG. 9). The contents confirmation processing (FIG. 10) will be described in this order.

(Entry request transmission process)
First, the entry request transmission process will be described with reference to FIG.
Here, first, the control unit 21 of the business management server 20 executes an image collection process (step S1-1). When the bank transfer request form is accepted at the bank, the scanner device 10 is used to read the image of the account transfer request form. Then, the image acquisition unit 211 of the control unit 21 acquires the image data of the account transfer request form from the scanner device 10.

  Next, the control unit 21 of the business management server 20 executes database registration processing (step S1-2). Specifically, the image acquisition unit 211 of the control unit 21 sequentially assigns a batch identifier and a process serial number to the image data acquired from the scanner device 10. Then, an entry management record 240 including an acceptance date of the account transfer request form, a batch identifier, a processing serial number, and a request form image is generated and registered in the entry management data storage unit 24. Further, the image acquisition unit 211 generates an account transfer request record 270 including a reception date, a batch identifier, and a processing serial number, and registers the account transfer request record 270 in the account transfer request data storage unit 27.

Then, the control unit 21 of the business management server 20 repeats the following processing for each image of the account transfer request document.
First, the control unit 21 of the business management server 20 executes a form identification process (step S1-3). Specifically, the image acquisition unit 211 of the control unit 21 compares the image data acquired from the scanner device 10 with the form pattern recorded in the form management data storage unit 23 to calculate the degree of coincidence. Then, it is determined whether or not the degree of coincidence is greater than or equal to the form type determination reference value.

  When there is no form pattern having a matching degree equal to or higher than the form type determination reference value and the form type cannot be identified (“NO” in step S1-4), the control unit 21 of the business management server 20 performs internal correspondence registration processing. Is executed (step S1-5). Specifically, the image acquisition unit 211 of the control unit 21 records an “internal” flag in the entry method type data area of the entry management record 240. Then, the entry request management unit 213 of the control unit 21 transfers the image data in which the “internal” flag is recorded to the internal terminal 30. As a result, an operator in the bank uses the internal terminal 30 to perform image data entry work.

  On the other hand, when the form type can be identified by specifying one form pattern having a matching degree equal to or higher than the form type determination reference value (in the case of “YES” in step S1-4), the control unit 21 of the business management server 20 Performs recognition processing (step S1-6). Specifically, the image acquisition unit 211 of the control unit 21 acquires a recognition area pattern corresponding to the form pattern from the form management data storage unit 23. Then, the image acquisition unit 211 applies a recognition area pattern to the form image and performs character recognition processing in the designated area. Then, the image acquisition unit 211 records the text data that has been character-recognized as the form recognition content in the account transfer item content data area of the account transfer request record 270 registered in the account transfer request data storage unit 27.

  Next, the control unit 21 of the business management server 20 executes image cutout processing (step S1-7). Specifically, the image cutout processing unit 212 of the control unit 21 acquires a cutout area pattern corresponding to the form pattern from the form management data storage unit 23. Then, the image cut-out processing unit 212 applies cut-out area patterns to the form image, and generates cut-out image data obtained by cutting out areas used for data entry.

  Then, the control unit 21 of the business management server 20 executes outsourcing registration processing (step S1-8). Specifically, the entry request management unit 213 of the control unit 21 records an “external” flag in the entry method type data area of the entry management record 240 of the entry management data storage unit 24.

The above processing is repeated for all images recorded in the entry management data storage unit 24.
Next, the control unit 21 of the business management server 20 executes entrustee setting registration processing (step S1-9). Specifically, the entry request management unit 213 of the control unit 21 executes an outsourcing registration process described later.

  Then, the control unit 21 of the business management server 20 executes an outsourced transmission process (step S1-10). Specifically, the entry request management means 213 of the control unit 21 stores the data entry request in the transmission folder of the outsourcing destination. This data entry request includes a flat data file together with the cut image data. This flat data file is a file in a table format in which fields for setting entry contents are provided for “acceptance date, batch identifier, process serial number” of each request form.

  Then, the control unit 21 of the business management server 20 encrypts the data entry request stored in the transmission folder and transmits it to the entry center server 50 at a predetermined time. In this case, an address associated with this transmission folder is used.

(Consignee setting registration process)
Next, the entrustee setting registration process will be described with reference to FIG.
Here, first, the control unit 21 of the business management server 20 executes a process of calculating the number of outsourced cases (step S2-1). Specifically, the entry request management unit 213 of the control unit 21 counts the number of entry management records 240 in which the “external” flag is recorded in the entry management data storage unit 24.

  Next, the control unit 21 of the business management server 20 executes the specifying process of the outsourcing destination candidate in consideration of the time difference (step S2-2). Specifically, the entry request management means 213 of the control unit 21 acquires the current time from the system timer. Then, the entry request management unit 213 acquires the entry center identifier of the outsourcing destination in which the acceptable time including the current time is set from the outsourcing destination management data storage unit 22.

  Next, the control unit 21 of the business management server 20 executes an evaluation result acquisition process for each outsourcing destination candidate (step S2-3). Specifically, the entry request management unit 213 of the control unit 21 acquires the evaluation result (correct answer ratio here) for the specified outsourcing destination candidate from the outsourcing destination management data storage unit 22.

Next, the control unit 21 of the business management server 20 executes an outsourcing destination determination process based on the evaluation result (step S2-4). Specifically, the entry request management unit 213 of the control unit 21 rearranges the outsourcing destination candidates in descending order of evaluation results. Further, the entry request management unit 213 acquires the number of distributions (the number of batches) recorded in the distribution table. Then, the entry request management unit 213 executes an allocation process of distributing to each outsourcing destination candidate until all the outsourcing cases are distributed in descending order of evaluation results. Here, the entry center identifiers of the outsourcing destinations are sequentially recorded in the entry management records 240 corresponding to the number of distributions recorded in the distribution table in order from the highest evaluation result. Furthermore, the entry request management means 213 adds the number of requests this time to the cumulative number of requests in the outsourcing destination management record 220 of the outsourcing destination. If there are a plurality of entry management records 240 having the same evaluation result, the distribution number is equalized by giving priority to distribution with a smaller cumulative number of requests.
Then, the control unit 21 of the business management server 20 executes a test mode setting process which will be described later (step S2-5).

(Test mode setting process)
Next, the test mode setting process will be described with reference to FIG. The control unit 21 of the business management server 20 executes the following processing for each outsourcing destination that sequentially identifies the entry center that makes the current entry request.

  Here, the control unit 21 of the business management server 20 executes a test necessity determination process (step S3-1). Specifically, the entry request management unit 213 of the control unit 21 acquires the accumulated number of requests for the specified outsourcing destination from the outsourcing destination management data storage unit 22. Then, the entry request management unit 213 compares the accumulated number of requests with the test mode reference value.

  If the cumulative number of requests exceeds the test mode reference value, the test mode is executed (“YES” in step S3-2). In this case, the control unit 21 of the business management server 20 executes a test mode flag recording process (step S3-3). Specifically, the entry request management means 213 of the control unit 21 sets a predetermined number of test mode flags in the entry management data storage unit 24 for the entry management record 240 of the outsource destination.

  Then, the control unit 21 of the business management server 20 executes an internal correspondence registration process (step S3-4). Specifically, the entry request management unit 213 of the control unit 21 records an “internal” flag in the entry method type data area of the entry management record 240.

  If the accumulated number of requests does not exceed the test mode reference value and the test mode is not necessary (in the case of “NO” in step S3-2), the processing for the outsourcing destination is terminated.

(Outsourced reception processing)
Next, the outsourced reception process will be described with reference to FIGS.
Here, the control unit 21 of the task management server 20 executes entry result data reception processing (step S4-1). Specifically, the reception processing unit 215 of the control unit 21 acquires the entry result data encrypted from the entry center server 50. The entry result data is composed of a flat data file in which entry contents are set. Then, the reception processing means 215 decodes the entry result data, generates an external entry record 250 based on this data, and stores it in the external entry data storage unit 25.

Next, the control unit 21 of the business management server 20 executes a determination process as to whether or not test mode entry result data is included (step S4-2). Specifically, the reception processing unit 215 of the control unit 21 extracts the entry management record 240 corresponding to the “acceptance date, batch identifier, processing sequence number” of the entry result data from the entry management data storage unit 24 and performs a test. Determine whether a mode flag is recorded.

  Here, when the test mode flag is recorded and the test mode is set (in the case of “YES” in step S4-2), the control unit 21 of the business management server 20 executes a test mode evaluation process to be described later. (Step S4-3). On the other hand, when the test mode flag is not recorded and the test mode is not set (in the case of “NO” in step S4-2), the control unit 21 of the business management server 20 skips this process.

  Next, the control unit 21 of the business management server 20 executes a determination process as to whether or not indeterminate data is included (step S4-4). Specifically, the reception processing unit 215 of the control unit 21 determines whether there is a case in which the indeterminate flag is recorded in the entry result data.

  If the entry result data includes a case in which the indeterminate flag is recorded (in the case of “YES” in step S4-4), the control unit 21 of the business management server 20 executes an internal confirmation process to be described later. (Step S4-5). Here, the reception processing means 215 of the control unit 21 specifies “acceptance date, batch identifier, process serial number” of the matter in which the indeterminate flag is recorded, extracts the corresponding entry management record 240, and sets an error flag. Record. Then, an internal confirmation process to be described later is executed for this entry management record 240.

  On the other hand, when there is no case in which the indeterminate flag is recorded in the entry result data (in the case of “NO” in step S4-4), the control unit 21 of the business management server 20 skips this process.

  And the control part 21 of the work management server 20 performs a database taking-in process (step S4-6). Specifically, the reception processing means 215 of the control unit 21 stores the entry contents of the entry result data in the account transfer item content data area of the account transfer request record 270 corresponding to “acceptance date, batch identifier, process serial number”. Record as entry contents.

Then, the control unit 21 of the business management server 20 repeats the following processing for each account transfer request.
First, the control unit 21 of the business management server 20 executes a master verification process (step S4-7). Specifically, the reception processing means 215 of the control unit 21 stores the account management data of the host system 40 based on the entry contents (store name, store code, item code, account number) recorded in the account transfer request record 270. The determination process about whether the account applicable to a part exists is performed.

  When the corresponding account is not master-registered (in the case of “NO” in step S4-8), the control unit 21 of the business management server 20 extracts the entry management record 240 and records an error flag. And the internal confirmation process mentioned later is performed (step S4-9).

On the other hand, when the master is registered (in the case of “YES” in step S4-8), the control unit 21 of the business management server 20 skips this process.
The above processing is repeated for every account transfer request recorded in the account transfer request data storage unit 27.

And about the account transfer request record 270 with master registration, as shown in FIG.
The control unit 21 of the business management server 20 executes other entry processing (step S5).
-1). Specifically, the transaction instruction unit 217 of the control unit 21 transmits another entry request to the internal terminal 30. In this case, an operator in the bank uses the internal terminal 30 to perform data entry work such as a customer name for the account transfer request data storage unit 27. Here, as other entry processes, a customer name input process, an account holder confirmation process, and the like are performed. In the customer name input process, when a contractor name (= customer) different from the account name is described in the request form, the customer name is input to the account transfer request record 270. In the account holder confirmation process, the account name of the account master specified by the store name, subject, and account number is displayed on the screen, and the account name described in the request is confirmed.

  Further, the control unit 21 of the business management server 20 executes a seal collation process (step S5-2). Specifically, the transaction instruction means 217 of the control unit 21 acquires the seal stamp data from the account management data storage unit of the host system 40. Further, the transaction instruction unit 217 uses the recognition area pattern to identify the seal on the request form image registered in the entry management data storage unit 24, and collates the two according to the degree of coincidence of the images. If the seals do not match, the control unit 21 of the business management server 20 notifies the administrator terminal.

  Then, the control unit 21 of the business management server 20 executes host data generation processing (step S5-3). Specifically, the transaction instruction unit 217 of the control unit 21 generates host data using the account transfer request record 270 recorded in the account transfer request data storage unit 27 and transmits it to the host system 40.

(Test mode evaluation process)
Next, the test mode evaluation process will be described with reference to FIG.
Here, the control unit 21 of the business management server 20 executes an internal entry data acquisition process (step S6-1). Specifically, the confirmation processing means 216 of the control unit 21 receives the internal corresponding to “Reception date, batch identifier, processing serial number” of the entry management record 240 in which the test mode flag is recorded from the internal entry data storage unit 26. An entry record 260 is acquired.

  Next, the control unit 21 of the business management server 20 executes a collation process with external entry data (step S6-2). Specifically, the confirmation processing unit 216 of the control unit 21 includes the entry contents recorded in the external entry record 250 corresponding to “acceptance date, batch identifier, process serial number” in which the test mode flag is recorded, and the internal entry. The entry contents recorded in the record 260 are compared. Then, a match or mismatch is determined for each entry management record 240 in which the test mode flag is recorded.

  Next, the control unit 21 of the business management server 20 executes a collation result registration process (step S6-3). Specifically, the confirmation processing means 216 of the control unit 21 records the number of verification cases and the number of correct answers in the outsourced party management record 220. Then, the ratio of the number of correct answers to the number of verification cases is calculated. Then, the confirmation processing unit 216 registers the evaluation result of the outsourcing destination management record 220 in the outsourcing destination management data storage unit 22.

(Internal confirmation processing)
Next, the confirmation process will be described with reference to FIG.
Here, the control unit 21 of the business management server 20 executes transmission processing to the internal terminal (step S7-1). Specifically, the confirmation processing unit 216 of the control unit 21 transmits image data in which a problem (in the present embodiment, indefinite or no master registration) is detected to the internal terminal 30.

Then, the control unit 21 of the business management server 20 executes an entry result acquisition process from the internal terminal 30 (step S7-2). Specifically, the confirmation processing means 216 of the control unit 21 periodically searches the internal entry record 260 recorded in the internal entry data storage unit 26.

  When the entry result is detected from the internal terminal 30 in the internal entry data storage unit 26, the control unit 21 of the business management server 20 determines whether the entry content recorded in the internal entry record 260 is master-registered in the host system. The determination process is executed (step S7-3). Specifically, the confirmation processing means 216 of the control unit 21 uses the account management data storage unit of the host system 40 based on the entry contents (store name, store code, subject code, account number) recorded in the internal entry record 260. Judgment processing is performed as to whether or not an account corresponding to. Here, when the master is registered (in the case of “YES” in step S7-3), the control unit 21 of the business management server 20 executes entry content replacement processing (step S7-4). Specifically, the confirmation processing means 216 of the control unit 21 records the entry contents recorded in the account transfer request record 270 of the account transfer request data storage unit 27 in the internal entry record 260 of the internal entry data storage unit 26. Replace with the contents of the entry.

  Further, the control unit 21 of the business management server 20 executes an evaluation result update process (step S7-5). Specifically, the confirmation processing means 216 of the control unit 21 corrects the evaluation result of the outsourcing destination management record 220 recorded in the outsourcing destination management data storage unit 22 based on this mismatch. Here, “1” is added to the number of verifications, “1” is subtracted from the number of correct answers, and the correct answer ratio is updated based on these numbers.

  On the other hand, if the master is not registered (in the case of “NO” in step S7-3), the control unit 21 of the business management server 20 determines whether or not the external entry data matches the internal entry data. Is executed (step S7-6). Specifically, the confirmation processing means 216 of the control unit 21 executes the entry contents of the external entry record 250 in which the “acceptance date, batch identifier, processing sequence number” set as the internal confirmation processing target and the entry of the internal entry record 260 are entered. Compare the contents.

  When the external entry data does not match the internal entry data (in the case of “NO” in step S7-6), the control unit 21 of the business management server 20 executes the update process of the evaluation result as in step S7-5. (Step S7-7).

  On the other hand, when the outsourced entry data matches the entry data in the internal terminal (in the case of “YES” in step S7-6), the control unit 21 of the business management server 20 skips this process.

  Then, the control unit 21 of the business management server 20 executes a confirmation instruction process (step S7-8). Specifically, the confirmation processing means 216 of the control unit 21 notifies the administrator terminal that there is a request form that cannot be transferred to the account. The administrator confirms the contents of the fund transfer request form and makes an inquiry to the customer.

According to this embodiment, the following effects can be obtained.
In the present embodiment, the control unit 21 of the business management server 20 executes entry request transmission processing. Here, the control unit 21 of the business management server 20 executes image collection processing (step S1-1) and database registration processing (step S1-2). When the control unit 21 of the business management server 20 executes the form identification process (step S1-3) and the form type cannot be identified ("NO" in step S1-4), the control unit 21 Correspondence registration processing is executed (step S1-5). On the other hand, when the form type can be identified (in the case of “YES” in step S1-4), the control unit 21 executes recognition processing (step S1-6) and image cutout processing (step S1-7). And the control part 21 performs an outsource registration process (step S1-8) and an outsource transmission process (step S1-10). As a result, data entry work can be outsourced to an external outsource. Therefore, even when the data entry amount changes, it is possible to perform business efficiently using the outsourcer. Then, the request form image to be transmitted to the outsourcer is processed with the cut-out area pattern. Thereby, since data entry is performed based on a part of information of the account transfer request form, information leakage can be suppressed.

  In the present embodiment, in the entrustee setting registration process, the outsourcer candidate specifying process is executed in consideration of the time difference (step S2-2). As a result, even when the preparation of image data to be transmitted to the outsourcer is delayed, it is possible to request data entry using the time difference and collect the entry result within the domestic business hours. Furthermore, the distribution amount is set based on the evaluation result for the outsourcer requesting the data entry. As a result, it is possible to select an accurate outsourcing destination.

  -In this embodiment, the control part 21 of the business management server 20 performs a test mode setting process (step S2-5). Then, the control unit 21 of the business management server 20 executes a test mode evaluation process based on the entry result data received from the outsourcer (Step S4-3). Thereby, it is possible to periodically evaluate the outsourcer. Based on the evaluation result, a new data entry request can be made accurately.

  In the present embodiment, the entry result data includes a case where an indeterminate flag is recorded (in the case of “YES” in step S4-4), or is not registered as a master (step S4- 8 is “NO”), the control unit 21 of the business management server 20 executes an internal confirmation process. In this process, the control unit 21 of the business management server 20 executes a determination process as to whether or not the entry content recorded in the internal entry record 260 is master-registered in the host system (step S7-3). When the master is registered (in the case of “YES” in step S7-3), the control unit 21 of the business management server 20 executes an evaluation result update process (step S7-5). In addition, the control unit 21 of the business management server 20 executes a determination process as to whether or not the external entry data matches the internal entry data (step S7-6). When the external entry data does not match the internal entry data (in the case of “NO” in step S7-6), the control unit 21 of the business management server 20 executes the update process of the evaluation result as in step S7-5. (Step S7-7). Thereby, the evaluation of the outsourcer can be corrected using the result of the internal confirmation process.

In addition, you may change each said embodiment as follows.
In the above embodiment, the control unit 21 of the business management server 20 executes a test necessity determination process (step S3-1). Specifically, the entry request management unit 213 of the control unit 21 acquires the accumulated number of requests for the specified outsourcing destination from the outsourcing destination management data storage unit 22. Then, the entry request management unit 213 compares the accumulated number of requests with the test mode reference value. The test necessity determination method is not limited to this, and may be performed at regular intervals. In this case, data for specifying the test mode execution date (year / month / day) when the test mode was executed last is recorded in the outsourced party management data storage unit 22. The test mode is executed when an entry request is made after the reference period has elapsed from the test mode execution date.

In the above embodiment, the outsourced party management data storage unit 22 functions as an outsourced party management data storage unit, and records an outsourced party management record 220 related to an outsource for entrusting entry work. The outsourced party management record 220 includes an entry center identifier, an acceptable time, a cumulative number of requests, an evaluation log, and data related to an evaluation result. In this acceptable time data area, data relating to the acceptable time set in consideration of the time difference in the area where the entry center is provided is recorded. In the entrustee setting registration process, the control unit 21 of the business management server 20 executes a process for specifying an outsourcer candidate in consideration of the time difference (step S2-2). Specifically, the entry request management means 213 of the control unit 21 acquires the entry center identifier of the outsourcing destination in which the acceptable time including the current time is set from the outsourcing destination management data storage unit 22. Then, the control unit 21 of the business management server 20 executes an outsourcing destination determination process based on the evaluation result (step S2-4). Alternatively, the outsourcing destination may be determined based on the number of outsourcing contracts.

  Specifically, the control unit 21 of the business management server 20 holds data related to the entry required unit time for making one data entry. Further, the outsourced party management data storage unit 22 records data relating to the time difference, the number of entry workers, and the working hours (local time) for each entry center.

Then, the entry request management means 213 of the control unit 21 calculates the remaining working hours until the entry result collection time limit from the time difference and working hours of each entry center.
Next, the entry request management unit 213 calculates the number of entries that can be made up to the time limit by dividing the remaining working hours by the entry required unit time and multiplying by the number of entry workers. Then, an entry center in which the number of entries that can be entered is larger than the number of outsourced cases is specified, and an entry request is transmitted to the entry center server 50 of this entry center. Thereby, the entry result can be acquired by a predetermined time period using the time difference.

  In the above embodiment, the control unit 21 of the business management server 20 executes the image extraction process (step S1-7). Here, one account transfer request document may be divided into a plurality of outsourcing parties and requested for data entry. In this case, a plurality of cut area patterns are prepared in the form management data storage unit 23 according to the cut areas. Thereby, since an image is subdivided, information leakage can be suppressed more reliably.

The system schematic of embodiment of this invention. It is explanatory drawing of the data recorded on each data memory | storage part of embodiment of this invention, Comprising: (a) is a subcontractor management data storage part, (b) is a form management data storage part, (c) is entry management. Explanatory drawing of the data recorded on the data storage part. It is explanatory drawing of the data recorded on each data storage part of embodiment of this invention, (a) is an external entry data storage part, (b) is an internal entry data storage part, (c) is account transfer request data. Explanatory drawing of the data recorded on the memory | storage part. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Scanner apparatus, 20 ... Business management server, 21 ... Control part, 211 ... Image acquisition means, 212 ... Image extraction processing means, 213 ... Entry request management means, 215 ... Reception processing means, 216 ... Confirmation processing means, 217 ... transaction instruction means, 25 ... external entry data storage unit, 26 ... internal entry data storage unit, 27 ... account transfer request data storage unit, 30 ... internal terminal, 40 ... host system, 50 ... entry center server.

Claims (7)

Pattern data storage means for recording a form pattern for specifying the form type, and a cutout area pattern for cutting out a part of the image;
An acceptance data storage means for associating and recording a request form image of a transaction request and a request form identifier;
A business management system comprising image reading means, an internal operator terminal, and control means connected to an external system of an outsourcer,
The control means is
Means for acquiring a request form image from the image reading means and recording the request form identifier in association with a request form identifier;
Means for matching the request form image with the form pattern recorded in the pattern data storage means;
If the form type can be specified in the matching, an entry request including the cut-out image data generated from the request form image and the request form identifier is sent to the external system using the cut-out area pattern of the form type. And when the form type cannot be specified, means for transmitting an entry request including the request image and the request identifier to the internal operator terminal;
Means for obtaining an entry result including text data input based on the entry request and a request form identifier from the external system or the internal operator terminal, and executing transaction processing using the text data; A business management system characterized by this. The control means is
When an error is detected in the text data acquired from the external system, the request data image associated with the request data identifier of the text data is transmitted from the received data storage means to the internal operator terminal,
2. The business management system according to claim 1, further comprising means for acquiring text data and a request form identifier input at the internal operator terminal.   3. The apparatus according to claim 2, further comprising means for collating text data input at the internal operator terminal with text data acquired from the external system and recording the collation result as an evaluation of the external system. The business management system described. The control means is
Calculate the cumulative number of entry requests sent to the external system,
When the cumulative number exceeds the test mode reference value, the received data storage means stores the request form identifier in association with the test mode flag and stores the cut-out image data for the internal operator terminal. Send
When the text data of the request form identifier associated with the test mode flag is obtained from the external system, the text data is collated with the text data obtained from the operator terminal. The business management system according to claim 1, further comprising means for recording as an evaluation. For each external system, further comprises a consignee management data storage means that records the acceptable time range,
The control means is
5. The scheduled transmission time for transmitting an entry request is specified, an external system including the scheduled transmission time in the acceptable time range is specified, and the entry request is transmitted to the external system. The business management system according to any one of the above. Pattern data storage means for recording a form pattern for specifying the form type, and a cutout area pattern for cutting out a part of the image;
An acceptance data storage means for associating and recording a request form image of a transaction request and a request form identifier;
A program for performing business management using a business management system comprising image reading means, an internal operator terminal, and control means connected to an external system of an outsourcing destination,
The control means;
Means for acquiring a request form image from the image reading means and recording the request form identifier in association with a request form identifier;
Means for matching the request form image with the form pattern recorded in the pattern data storage means;
If the form type can be specified in the matching, an entry request including the cut-out image data generated from the request form image and the request form identifier is sent to the external system using the cut-out area pattern of the form type. And when the form type cannot be specified, means for transmitting an entry request including the request image and the request identifier to the internal operator terminal;
An entry result including text data input based on the entry request and a request form identifier is acquired from the external system or the internal operator terminal, and functions as means for executing transaction processing using the text data. Business management program characterized by Pattern data storage means for recording a form pattern for specifying the form type, and a cutout area pattern for cutting out a part of the image;
An acceptance data storage means for associating and recording a request form image of a transaction request and a request form identifier;
A method of performing business management using a business management system comprising image reading means, an internal operator terminal, and control means connected to an external system of an outsourcing destination,
The control means is
Obtaining a request form image from the image reading means and recording the request form identifier in association with a request form identifier;
Matching the request form image with the form pattern recorded in the pattern data storage means;
If the form type can be specified in the matching, an entry request including the cut-out image data generated from the request form image and the request form identifier is sent to the external system using the cut-out area pattern of the form type. And when the form type could not be specified, a step of transmitting an entry request including the request image and the request identifier to the internal operator terminal;
An entry result including text data input based on the entry request and a request form identifier is acquired from the external system or the internal operator terminal, and a transaction process is executed using the text data. A business management method characterized by that.

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