JP2009193252A - Merchandise sales data processing system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To register and display deposited article information corresponding to a customer card, and to issue a deposit receipt. <P>SOLUTION: An information terminal 12 acquires customer information from a customer information DB16 when reading a customer code by a card reader 38. When there is not any deposit information, deposited articles are registered, and a deposit receipt is issued. When there is deposit information in the customer information DB16, the deposit information is displayed on a touch panel 36, and transmitted to the customer information DB16. A POS terminal 13 performs merchandise registration and settlement processing, and acquires the customer information from the customer information DB16 when reading the customer code by a card reader 72, and displays the deposited article information at display parts 69 and 70. A customer server 15 stores the customer information of the customer code from an information terminal 12 in the customer information DB16, and when receiving the inquiry of the customer information from the information terminal 12 or the POS terminal 13, the store server 15 detects the customer information from the customer information DB16, and transmits the customer information to the inquiry destination. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a merchandise sales data processing system and a merchandise sales data processing method capable of temporarily storing baggage of a shopper.

  Conventionally, when a customer visits a store, for example, when checking baggage individually, an exchange tag is handed over. However, the customer may not come to pick up the checked baggage or may not be aware that the store has forgotten to hand over the checked baggage.

In addition, when a customer purchases a baggage after shopping in the store, the custody terminal registers the information deposited by the customer, issues a voucher including barcode information, and stores the custody information on the server. Send. The server stores deposits, baggage membership card information, and collected baggage information transmitted from each terminal. When the receipt and receipt are received from the customer and the bar code information is read, the deposit collection terminal calls a delivery confirmation screen to deliver the baggage that has been deposited. (For example, refer to Patent Document 1).
JP 2006-350785 A

  The thing of patent document 1 leaves the shopping baggage in a depository when a customer makes a purchase in a store, and does not leave the baggage owned by the customer.

  The present invention intends to provide a merchandise sales data processing system and a merchandise sales data processing method for registering customer baggage custody information and displaying the custody information on a display unit when the merchandise is settled.

  The present invention provides an information terminal provided with a customer identification information reading means that is installed in a baggage custody and reads customer identification information of a customer card, a merchandise sales data processing device that performs a sales data registration process of a customer's purchased merchandise, and the information And a store server provided with customer information storage means for storing customer information corresponding to the customer identification information that is communicably connected to the terminal and the product sales data processing device, and the information terminal includes the customer identification information When the customer identification information is read by the reading means, the customer information acquisition means for acquiring the customer information corresponding to the customer identification information from the customer information storage means via the store server, and the customer information storage means Judgment means for judging whether or not custody information is stored in the customer information, and the custody information is stored by the judgment means If not, the custody information registration means for registering custody information, the custody issuing means for issuing a custody custody of the custody information registered by the custody information registration means, and the customer identification information If the custody information is stored by the transmission means for transmitting the custody information to the customer information storage means via the store server and the determination means, the custody information is stored on the touch panel. Display means for displaying, wherein the product sales data processing device is a product registration means for registering a customer's purchased product, a payment means for performing a payment process for the purchased product, and customer identification information for reading the customer identification information. When the customer identification information is read by the reading means and the customer identification information reading means, the customer identification information is read via the store server in correspondence with the customer identification information. Customer information acquisition means for acquiring the customer information from the customer information storage means, and display means for displaying the custody information acquired by the customer information acquisition means on a display unit, wherein the store server includes the information terminal Receiving means for receiving the custody information corresponding to the customer identification information from the customer information storage means for storing the custody information received by the receiving means, and the customer identification from the information terminal or the product sales data processing device Inquiry receiving means for receiving an inquiry of the customer information corresponding to the information, search means for searching the custody information from the customer information storage means corresponding to the customer identification information received by the inquiry receiving means, and the search Transmitting means for transmitting the custody information detected by the means to the information terminal or the merchandise sales data processing device; It has.

  The present invention provides an information terminal provided with a customer identification information reading means that is installed in a baggage custody and reads customer identification information of a customer card, a merchandise sales data processing device that performs a sales data registration process of a customer's purchased merchandise, and the information And a store server provided with customer information storage means for storing customer information corresponding to the customer identification information that is communicably connected to the terminal and the merchandise sales data processing device, and the information terminal is a customer card customer A step of reading identification information; a step of inquiring custody information corresponding to customer identification information; a step of acquiring custody information; a step of registering custody information if the custody information is not stored; A step of issuing a custody certificate, a step of transmitting custody information to the store server, and custody information were stored; A step of displaying the consignment product information, the product sales data processing device registering a purchased product of one customer, a step of performing a settlement process of the purchased product, a step of reading the customer identification information, A step of inquiring the store server for the custody information based on the customer identification information; a step of acquiring custody information corresponding to the customer identification information; a step of displaying the custody information on the display unit; Storing the custody information corresponding to the customer identification information in the customer information storage means from the information terminal, and receiving an inquiry for custody information corresponding to the customer identification information from the information terminal or the merchandise sales data processing device. Searching for custody information corresponding to the customer identification information from the customer information storage means; It includes sending a borrowed information on the inquiry source, a.

  According to the present invention, a customer can freely shop without being affected by baggage.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  This embodiment is a product sales data processing system capable of shopping after a baggage is stored at a service counter or the like as a baggage storage place when a customer makes a purchase in a large supermarket or a department store. This is a case where the method is applied to the present invention.

  FIG. 1 is a schematic diagram showing a merchandise sales data processing system 11 according to the present embodiment.

  As shown in FIG. 1, the merchandise sales data processing system 11 is, for example, an information terminal 12 installed in a baggage custody place in a store and a merchandise sales data processing apparatus installed in a settlement place for merchandise purchased by a customer. A plurality of POS terminals 13 are configured with a store server 15 connected to be communicable through a communication line 14 such as a LAN (Local Area Network). The store server 15 is provided with at least a customer information database 16. This customer information database 16 functions as customer information storage means.

  The customer information database 16 stores a customer information record 16a created for each customer. As shown in FIG. 2, the customer information record 16a is information such as a custody information flag F, a custody item, a score, and personal information as custody information corresponding to a customer code that is customer identification information for identifying a customer. The custody information flag F of the customer information record 16 a is reset to “0” before the custody information is received from the information terminal 12. Further, when a deposit and a score are received as the deposit information from the information terminal 12, the deposit information flag F is set to “1”. When the procedure for returning the custody item to the customer is completed, when the information terminal 12 transmits a command for deleting custody information, the store server 15 resets the custody information flag F to “0”, and the custody item. And the score is deleted.

  FIG. 3 is a block diagram showing a main configuration of hardware of the information terminal 12.

  As shown in FIG. 3, the information terminal 12 includes a CPU (Central Processing Unit) 21 that controls each unit as a control unit body, and a ROM (Read Only Memory) that stores in advance fixed data such as a control program executed by the CPU 21. ) 22, a RAM (Random Access Memory) 23 in which a work area for temporarily storing data is formed, a clock unit 24 for measuring the current date and time, a communication interface 25, an HDD (Hard Disk Drive) controller 26, a keyboard controller 27, a scanner controller 28, a touch panel controller 29, a printer controller 30, and a card reader controller 31 are connected by a bus line 32 such as an address bus or a data bus.

  The store server 15 is connected to the communication interface 25 via the communication line 14, the HDD 33 is connected to the HDD controller 26, the keyboard 34 is connected to the keyboard controller 27, the barcode scanner 35 is connected to the scanner controller 28, A touch panel 36 is connected to the touch panel controller 29, a printer 37 is connected to the printer controller 30, and a card reader 38 is connected to the card reader controller 31.

  The touch panel controller 29 displays a screen on the touch panel 36 and captures touch input data from the touch operation position on the screen. The touch panel 36 registers the consignment information for registering consignment information as shown in FIG. As shown in FIG. 5, a custody custody certificate 42 as shown in FIG. 5, a custody information 43 as shown in FIG. 6, a custody return certificate 44 as shown in FIG.

  The printer controller 30 controls the printing operation of the printer 37. The printer 37 prints a custody receipt 42 as shown in FIG. 5 and a custody return certificate 44 as shown in FIG. Can be issued.

  The card reader controller 31 takes in the card data read by the card reader 38, and the card reader 38 can read the customer code recorded on the customer card 39. The card reader 38 constitutes customer identification information reading means. The customer card 39 uses a magnetic card, an IC card, or the like as a medium, and the storage unit stores a customer code for identifying the customer, a customer name, and the like. The customer code functions as customer identification information.

  FIG. 8 is a block diagram showing a main configuration of hardware of the POS terminal 13.

  As shown in FIG. 8, the POS terminal 13 includes a CPU 51 that controls each unit as a control unit body, a ROM 52 that stores in advance fixed data such as a control program executed by the CPU 51, and a variable necessary for processing merchandise sales data. RAM 53 in which various memory areas for storing typical data are formed, a clock unit 54 for measuring the current date and time, communication interface 55, HDD controller 56, drawer interface 57, keyboard controller 58, scanner controller 59, for shop A display controller 60, a customer display controller 61, a printer controller 62, and a card reader controller 63 are connected by a bus line 64 such as an address bus or a data bus.

  The communication line 14 is connected to the communication interface 55, the HDD 65 is connected to the HDD controller 56, the drawer 66 is connected to the drawer interface 57, the keyboard 67 is connected to the keyboard controller 58, and the barcode is connected to the scanner controller 59. The scanner 68 is connected, the store display 69 is connected to the store display controller 60, the customer display 70 is connected to the customer display controller 61, the printer 71 is connected to the printer controller 62, and the card reader controller 63. Is connected to a card reader 72.

  The communication interface 55 controls data communication with the store server 15 which is an external device connected via the communication line 14.

  The keyboard controller 58 controls the operation of the keyboard 67. The keyboard 67 is provided with various keys such as numeric keys, PLU keys, subtotal keys, deposit / current total keys, and clear keys.

  The scanner controller 59 controls the operation of the barcode scanner 66. The bar code scanner 66 optically reads a bar code. Each product is provided with a barcode indicating a product code unique to the product.

  The store display controller 60 and the customer display controller 61 control the screen display of the store display 69 and the customer display 70. The store display 69 and the customer display 70 display the name of the product for sale, the unit price, the total amount of one transaction, the amount of change, and the like, as shown in FIG. It is like that.

  The printer controller 62 controls the printing operation of the printer 71. The printer 71 prints detailed data of one transaction on a receipt sheet and issues a receipt, and prints and issues the consignment information 43 as shown in FIG.

  The card reader controller 63 captures card data read by the card reader 72. The card reader 72 can read data recorded on the customer card 39 issued to the customer and functions as a customer identification information reading unit.

  The CPU 21 of the information terminal 12 controls the processing of checked items and returned items with one customer according to the procedure shown in the flowchart of FIG. 9 by the baggage custody and baggage return program stored in the ROM 22, for example. .

  First, the CPU 21 waits for the customer code of the customer card 39 to be read by the card reader 38 as ST (step) 11.

  Here, when the CPU 21 detects that the customer code of the customer card 39 is read via the card reader 38 (ST11-YES), the CPU 21 uses the customer code read as ST12 to store the customer code. The customer information database 16 is inquired about customer information.

  Then, the store server 13 that has received the customer information inquiry searches the customer information database 16 based on the customer code inquired from the information terminal 12. As a result of the search, customer information is transmitted and responded based on the customer code.

  The CPU 21 of the information terminal 14 receives and acquires customer information from the store server 15 based on the customer code in ST13.

  The CPU 21 determines whether there is custody information in the customer information record 16a corresponding to the customer code acquired from the customer information database 16 in ST14. Here, for example, in the state before the checked baggage, when the checked information flag F is “0” and there is no checked baggage (ST14-NO), as shown in FIG. The product registration screen 41 is displayed.

  For example, in the case of depositing “coat” as baggage as ST16, although not shown, when a “coat” button preset on the touch panel 36 is touch-input, “coat” is stored as a checked item and “1 point” is registered as a score. (Consignment registration means). It should be noted that “coat” may be input from the keyboard 34 and “1” may be input as a score.

  When, for example, a “custody” button (not shown) on the touch panel 36 is touch-input as ST17, a custody receipt 42 is displayed on the touch panel 36 as shown in FIG. 5 (custody custody display means).

  When an “Issue” button (not shown) is touch-inputted on the touch panel 36 as ST18, the printer 37 is driven to print and issue a deposit receipt 42 as shown in FIG.

  In ST19, the custody information flag F, the custody item and the score are transmitted to the store server 15 as custody information corresponding to the customer code.

  When the store server 15 receives the custody information corresponding to the customer code, the store server 15 sets the custody information flag F to “1” and stores the custody item and the score in the customer information database 16.

  The store clerk handling the information terminal 12 can return the customer card 39 to the customer and manage the issued deposit receipt 42 attached to the baggage. Then, the customer can freely shop by hand.

  Next, the CPU 21 determines whether or not the customer information acquired from the customer information database 16 in ST14 includes custody information. And when there exists custody information (ST14-YES), as shown in FIG. 6, the custody information 43 is displayed on the touch panel 36 as ST20.

  Although not shown on the touch panel 36 as ST21, the CPU 21 prints and issues a custody return certificate 44 with the printer 37 as shown in FIG.

  CPU21 transmits the information which reset the custody information flag F to "0" to the store server 15 as custody information corresponding to the said customer code as ST22.

  When the store server 15 acquires the reset information of the custody information flag F corresponding to the customer code “0”, the custody information flag F of the customer information database 16 is reset to “0”, and the custody product and the number of items are Cleared.

  Next, the CPU 51 of the POS terminal 13 controls each process of merchandise registration processing with one customer, settlement processing, and custody information in accordance with the procedure shown in the flowchart of FIG. 10 by a control program stored in the ROM 52, for example. ing.

  The CPU 51 waits for the sale data of the customer's purchased product to be registered as one transaction in ST31. For example, when the barcode of the product code is scanned and input by the barcode scanner 68 (ST31-YES), it is determined that the product is registered.

  In step ST32, merchandise sales data registration processing is executed. This process reads the preset unit price corresponding to the product code of the customer's purchased product with reference to, for example, a product file, multiplies the unit price by the number of sales points, obtains the sales amount, The unit price, the number of sales points, the sales price, etc. are displayed on the store display 69 and the customer display 70. This process is repeated and registered every time product registration is performed.

  The CPU 51 determines whether or not the registration end of the purchased product of the customer sold as one transaction is declared in ST33. If the key input for ending registration is not declared (ST33-NO), the process returns to ST31 and the next product registration is performed. If the key input for ending registration is declared (ST33-YES), it is determined whether the customer card 39 has been read by the card reader 72 as ST34. If the customer card 39 cannot be read (ST34-NO), a settlement process for one transaction is executed as ST39 and a receipt is issued.

  When the customer code of the customer card 39 is read (ST34-YES), the customer information database 16 of the store server 15 is inquired of the customer information based on the customer code read by the card reader 72 as ST35. The store server 15 transmits the customer information corresponding to the customer code stored in the customer information database 16 to the POS terminal 13.

  CPU51 acquires the customer information corresponding to the customer code via store server 15 as ST36.

  As ST37, as shown in FIG. 6, the custody information 43 is displayed on the store display 69 and the customer display 70 from the customer information corresponding to the customer code. At this time, the cashier can tell the customer, for example, “I keep the court for the customer”. Thereby, the customer can prevent forgetting the deposit.

  In step ST38, the CPU 51 controls the printer 71 to print and issue the consignment information 43 on receipt paper as shown in FIG. Of course, a dedicated printer may be provided separately, and the consignment information 43 may be printed on a dedicated sheet.

  In ST39, a receipt is printed and issued as a settlement process. The receipt and the custody information 43 may be issued in the same receipt.

  With the configuration described above, the custody information 43 is displayed on the store display 69 and the customer display 70 of the POS terminal 13, so that the cashier and the customer can check the custody of the baggage. It becomes. Furthermore, since the custody information 43 is printed, the customer can confirm that there is a baggage custody. As a result, the customer can receive the checked baggage at a baggage storage location such as a service counter without forgetting to return home.

  According to the present invention, a customer can select and purchase a favorite product by holding the product freely in his / her hand by depositing, for example, a coat, a bag, etc., as baggage at a service counter in the store. It becomes possible. In this embodiment, the information terminal 12 is described as a single unit independent of the POS terminal 13, but the present invention is not limited to this. The function of the information terminal 12 is incorporated in the POS terminal 13, and this POS terminal is used. 13 may be used as the information terminal 12.

  As described above, the present invention is not limited to the above-described embodiment, and it is needless to say that various modifications can be made without departing from the spirit of the invention at the stage of implementation.

The schematic diagram which shows the principal part structure of the merchandise sales data processing system which concerns on one embodiment of this invention. The schematic diagram which shows an example of the data of the customer information record memorize | stored in the customer information database of the shop server which concerns on this Embodiment. The block diagram which shows the principal part structure of the information terminal which concerns on this Embodiment. The top view which shows an example of the custody product registration screen displayed on the touch panel of the information terminal which concerns on this Embodiment. The schematic diagram which shows an example of the custody deposit receipt concerning this Embodiment. The top view which shows an example of the custody information displayed on the touchscreen of the information terminal which concerns on this Embodiment, and the display part for shops and the customer of a POS terminal. The schematic diagram which shows an example of the custody return certificate concerning this Embodiment. The block diagram which shows the principal part structure of the POS terminal which concerns on this Embodiment. The flowchart which shows operation | movement of the information terminal which concerns on this Embodiment. The flowchart which shows operation | movement of the POS terminal which concerns on this Embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 11 ... Merchandise sales data processing system, 12 ... Information terminal, 13 ... POS terminal, 14 ... Communication line (LAN), 15 ... Store server, 16 ... Customer information database, 16a ... Customer information record, 21, 51 ... CPU, 22 52 ... ROM, 23, 53 ... RAM, 36 ... touch panel, 37 ... printer, 38, 72 ... card reader, 39 ... customer card.

Claims (7)

An information terminal provided with a customer identification information reading means for reading customer identification information of a customer card installed in a baggage custody place, a merchandise sales data processing apparatus for performing sales data registration processing of a customer's purchased merchandise, the information terminal and the merchandise A store server provided with customer information storage means for storing customer information corresponding to the customer identification information that is communicably connected to the sales data processing device,
When the information terminal reads the customer identification information by the customer identification information reading means, customer information acquisition means for acquiring the customer information corresponding to the customer identification information from the customer information storage means via the store server; , Determining means for determining whether or not the custody information is stored in the customer information acquired by the customer information storage means; and if the custody information is not stored by the determination means, register the custody information And the custody information issuing means for issuing a custody receipt for the custody information registered by the custody information registration means, and the custody information corresponding to the customer identification information When the custody information is stored by the transmission means for transmitting to the customer information storage means via the store server and the determination means Display means for displaying the deposit item information on the touch panel, and
The merchandise sales data processing apparatus includes a merchandise registration unit for registering a purchased product of a customer, a settlement unit for performing a settlement process for the purchased product, a customer identification information reading unit for reading the customer identification information, and a customer identification information reading unit. When the customer identification information is read by the means, customer information acquisition means for acquiring the customer information from the customer information storage means via the store server corresponding to the customer identification information, and acquisition by the customer information acquisition means Display means for displaying the stored item information on the display unit,
The store server includes a receiving unit that receives custody information corresponding to the customer identification information from the information terminal, the customer information storage unit that stores the custody information received by the receiving unit, and the information terminal or the product. Inquiry receiving means for receiving an inquiry of the customer information corresponding to the customer identification information from the sales data processing device, and the custody information corresponding to the customer identification information received by the inquiry receiving means from the customer information storage means A product sales data processing system comprising: search means for searching; and transmission means for transmitting the custody information detected by the search means to the information terminal or the product sales data processing device.   2. The merchandise sales data processing system according to claim 1, wherein the information terminal comprises a return certificate issuing means for printing and issuing a receipt for returned goods by a printer.   The information terminal comprises: a custody registration screen display means for displaying a custody registration screen on the touch panel; and a custody registration means for touch-inputting the custody preset for the custody registration screen. The merchandise sales data processing system according to claim 1.   The information terminal checks the custody information stored in the customer information acquired from the customer information storage means via the store server, and displays the custody information on the touch panel when there is custody information. The merchandise sales data processing system according to claim 1, further comprising means.   2. The merchandise sales data processing system according to claim 1, wherein the merchandise sales data processing apparatus includes a custody information issuing means for printing and issuing the custody information.   2. The merchandise sales data processing system according to claim 1, further comprising receipt / custody information issuing means for printing and issuing the custody information and the receipt as a unit. An information terminal provided with a customer identification information reading means for reading customer identification information of a customer card installed in a baggage custody place, a merchandise sales data processing apparatus for performing sales data registration processing of a customer's purchased merchandise, the information terminal and the merchandise A store server provided with customer information storage means for storing customer information corresponding to the customer identification information that is communicably connected to the sales data processing device,
The information terminal includes a step of reading customer identification information on a customer card, a step of inquiring custody information corresponding to the customer identification information, a step of obtaining custody information, and a custody item when custody information is not stored. A step of registering information; a step of issuing a custody receipt; a step of transmitting custody information to the store server; and a step of displaying custody information if custody information was stored;
The merchandise sales data processing device includes a step of registering a purchased product of one customer, a step of performing a settlement process of the purchased product, a step of reading customer identification information, and storing the custody information based on the customer identification information. Inquiring to the server; obtaining custody information corresponding to the customer identification information; displaying the custody information on the display unit;
The store server stores storage information corresponding to the customer identification information from the information terminal in customer information storage means, and stores the storage information corresponding to the customer identification information from the information terminal or the product sales data processing device. Merchandise sales data comprising: a step of receiving an inquiry; a step of searching the customer information storage means for deposit information corresponding to the customer identification information; and a step of transmitting the deposit information to the query source Processing method.

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