JP2009190874A - Elevator report system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an elevator report device orderly grasping contents of messages reported through operation by an elevator user at a control center, easily reconfirming the reported contents, and accurately responding to a requirement from the elevator user. <P>SOLUTION: A report system reports the messages such as malfunction, complaints, and demand for improvement with respect to an elevator to the control center controlling the elevator through the operation by the elevator user. The report system is provided with the report device 10 inputting the messages as document data for e-mail through the operation by the elevator user. The document data of the messages input into the report device 10 is transmitted as the e-mail to the terminal 13 of the elevator control center through an internet network. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a notification system for an elevator user to notify a management center that manages an elevator of required communication items.

  Conventionally, as a means for an elevator user to report to the outside and contact, a method using an interphone provided in the car is generally used (see Patent Document 1).

In other words, when an elevator abnormality or emergency situation occurs, the elevator user presses the report button that leads to the external management center, and reports the elevator abnormality or emergency situation to the management center through the intercom. Yes.
JP 2005-162367 A

  However, the conventional reporting means using an intercom is intended only for emergencies and is not suitable for communication of daily problems, complaints, requests for improvement, etc. to the elevator. If there are occasions when low-emergency daily troubles, complaints, requests for improvement, etc. are reported to the management center via the intercom, the management center will be confused, and when there is a truly urgent notification There is a risk of delay in response.

  Further, in the interphone notification, since the voice is sent to the management center as it is to communicate the business, there is a problem that it is difficult for the person in charge of the management center to misunderstand the contents or to check again.

  The present invention has been made paying attention to such points, and the purpose of the present invention is to be able to grasp the contents of the report in an orderly manner at the management center, and to easily reconfirm the contents of the report, and accurately respond to the request of the elevator user. An object of the present invention is to provide an elevator notification device.

  The invention according to claim 1 is a notification system that notifies a management center that manages an elevator of malfunctions, complaints, requests for improvement, and the like, which are operated by the elevator user, and is operated by the elevator user to A notification device capable of inputting a contact item, and a transmission means capable of transmitting the contact item input to the notification device to an elevator management center via the Internet network. .

  In the invention of claim 2, the notification item can be input as document data or voice data to the notification device, and the transmission means transmits the document data or voice data to the management center via the Internet network. It is characterized by being possible.

  The invention according to claim 3 is characterized in that the notification device includes a recording device for storing document data or voice data as input communication items.

  The invention according to claim 4 is characterized in that the management center to which the communication item is reported includes a reply means capable of returning an answer to the communication item to the elevator user.

  The invention of claim 5 is characterized by comprising display means for accumulating information of a plurality of communication items sent to the management center by an elevator user and displaying the accumulated information of the communication items to the elevator user. It is said.

  The invention according to claim 6 is a monitoring unit capable of photographing and monitoring the periphery of the notification device, and a warning when the monitoring unit determines that the notification device has been tampered with in the management center. It is characterized by providing warning means for emitting

  According to the present invention, the contents of the communication items notified by the operation by the elevator user can be neatly grasped by the management center, and can be easily reconfirmed, so that the request of the elevator user can be accurately met.

  Embodiments of the present invention will be described below with reference to the drawings.

  1 to 3 show a first embodiment of the present invention. As shown in FIG. 1, an elevator hall 1 of a building is provided with an elevator entrance 2 and a door device 3 that opens and closes the entrance 2. A landing operation panel 4 is provided on the side of the entrance 2, and a car call button 5 and a car position indicator 6 are provided on the landing operation panel 4.

  Further, a reporting device 10 including a word processor, a microprocessor, and the like is provided beside the landing operation panel 4 along with the landing operation panel 4. As shown in FIG. 2, the notification device 10 can be connected to a terminal 13 (personal computer) in an external management center that manages the elevator of the building via the Internet network 11.

  The reporting device 10 includes a casing 14, and a key input unit 15 and a display unit 16 are provided on the surface of the casing 14. The key input unit 15 is provided with various operation keys 15a for inputting characters, numbers, symbols, and the like to create required document data, and the document data generated by operating the operation keys 15a is displayed on the display unit. 16 is displayed. The display unit 16 is configured using, for example, a liquid crystal panel.

Further, the input unit 15 is provided with a transmission key 15b. By operating the transmission key 15b, the notification device 10 is connected to the e-mail address of the terminal 13 of the management center 12 via the Internet network 11, and the display The document data displayed on the section 16 is transmitted to the terminal 13 as an electronic mail.
The terminal 13 provided in the management center includes a key input unit 18, a display 19, a speaker 20, and the like.

  In such a notification system, communication is made between the elevator user and the person in charge at the management center in the flow of the processing procedure shown in FIG. That is, when there is a report item that is not particularly urgent, such as a malfunction, complaint, improvement request, etc., the elevator user operates the required operation key 15a of the notification device 10 at the landing 1 (S1). “There is an unusual noise from the elevator. Please fix it immediately. ] Is created (S2) and displayed on the display unit 16 (S3).

Next, the transmission key 15b is pressed, and the document data as a communication item is transmitted to the terminal 13 of the management center via the Internet network 11 (S4). Then, the person in charge at the management center operates the terminal 13 to display the transmitted document data on the display 19 of the terminal 13 to confirm the contents (S5), and corresponds to the communication item.
The document data transmitted to the management center terminal 13 is stored in the terminal 13 and can be called arbitrarily.

  According to such a notification system, it is possible to send notifications such as daily troubles, complaints, improvement requests, etc. to the elevator as document data of the e-mail to the terminal 13 of the management center. The contents of the report can be neatly organized and grasped, a response corresponding to the contents can be taken accurately, and the contents of the report can be easily reconfirmed.

  4 and 5 show the second embodiment. In this embodiment, the input unit 15 and the display unit 16 are provided in the casing 14 of the notification device 10 as in the case of the first embodiment. In addition, a call button 22 and a microphone 23 are provided. A voice recognition device 24 that converts an analog voice signal input via the microphone 23 into a digital voice signal to be voice data is built in the casing 14, and the voice data is transmitted through the Internet network 11 to the terminal 13 of the management center. Can be sent to.

  In the case of this embodiment, as in the case of the first embodiment, the elevator user operates the required operation key 15a of the notification device 10 at the landing 1 to create document data for notification.

  Furthermore, the call button 22 of the notification device 10 is pressed, a word for notification is emitted toward the microphone 23, and voice data based on the word is created. Thereafter, the transmission key 15b is operated to transmit the document data and voice data to the terminal 13 of the management center via the Internet network 11. The transmitted document data and audio data are stored in the terminal 13, respectively. The person in charge of the management center operates the terminal 13 to display and confirm the document data on the display 19 and reproduces the sound data through the speaker 20 for confirmation.

  In the case of this embodiment, it is also possible to create only voice data by voice input without creating document data to be transmitted as an e-mail, and send only the voice data to the management center for notification. Is possible.

  In this embodiment as well, communication items such as daily troubles, complaints, improvement requests, etc. for the elevator can be transmitted as document data or voice data to the terminal 13 of the management center, so that the management center reports the notification. The contents can be neatly organized and grasped, the response corresponding to the contents can be taken accurately, and the contents of the report can be easily reconfirmed.

  6 and 7 show a third embodiment. In this embodiment, in addition to the configuration of the first embodiment, an answering display device 26 is provided in the elevator hall 1. The display device 26 is configured using a liquid crystal panel, for example.

  In this embodiment, the elevator user operates the notification device 10 at the elevator hall 1 to transmit the document data for notification to the terminal 13 of the management center via the Internet network 11, and the contents are transmitted by the person in charge of the management center. When confirmed, for example, “Thank you for contacting us.” Immediately visit, inspect and repair. ] Is transmitted to the display device 26 via the Internet network 11, and the text of the document data is displayed on the display device 26.

  Therefore, in the case of this embodiment, the elevator user can know that the reported content is confirmed at the management center by looking at the display device 26 at the elevator hall 1 and that the response can be taken. Serviceability for elevator users is improved.

  FIG. 8 and FIG. 9 show a fourth embodiment. In this embodiment, an information confirmation display device 27 is provided in the elevator hall 1. The display device 27 is configured using a liquid crystal panel, for example.

  In this embodiment, document data and voice data transmitted to the terminal 13 of the management center via the notification device 10 of the elevator hall 1 are stored in the terminal 13, and the stored data contents are transferred from the terminal 13 of the management center. The contents of the data transmitted to the display device 27 of the elevator hall 1, that is, the contents of the report already sent to the management center, for example “1. The lighting is dark 2. Announce the time to arrival. ... ”Is displayed on the display device 26.

  Therefore, in the case of this embodiment, the elevator user can know the information that has been reported to the management center so far by looking at the display device 27 at the elevator hall 1, and therefore, there are duplicated matters to be communicated. Can be avoided and the serviceability for elevator users is improved.

  10 and 11 show a fifth embodiment. In this embodiment, in addition to the configuration of the second embodiment, a monitoring camera 25 is provided in the elevator hall 1, and the periphery of the elevator hall 1 including the notification device 10 is photographed by the monitoring camera 25, and the image is taken. It can be confirmed on the monitor of the management center. Further, the elevator hall 1 is provided with a speaker 28 as a warning means.

  In this embodiment, when it is determined that the notification device 10 is operated by mischief from the contents of the document data and the voice data transmitted to the terminal 13 of the management center via the notification device 10, the monitoring camera 25 is first used. To grasp the situation of the elevator hall 1 via Then, when it is confirmed that the notification device 10 is operated with mischief by a child or a suspicious person, for example, “This elevator is monitored by a monitoring camera” to stop mischief by operating the terminal 13 of the management center. The Please stop the prank. ] Is sent to the notification device 10 via the Internet network 11, and the text is displayed on the display unit 16. Further, an audio warning is announced to the elevator hall 1 via the speaker 28.

  Therefore, in the case of this embodiment, when the reporting device 10 is illegally operated at the elevator hall 1 due to mischief or the like, be careful not to check the management center and stop the illegal activity. The situation that is repeated can be prevented.

  FIG. 12 shows a sixth embodiment. In this embodiment, as in the case of the first embodiment, the casing 14 of the notification device 10 is provided with the input unit 15 and the display unit 16 and is created by operating the operation key 15a of the input unit 15. A recording device 30 for registering and storing the recorded document data, a registration key 15c for registering the document data in the recording device 30, and a call key 15d for calling the registered document data. Is provided in the input unit 15.

  In the case of this embodiment, first, an elevator user operates a required operation key 15a of the input unit 15 at the landing 1 to create document data for notification. The text of the created document data is displayed on the display unit 16. The elevator user confirms the text content of the document data displayed on the display unit 16 and, after the confirmation, operates the registration key 15c to store the document data in the recording device 30.

  Thereafter, when a person in charge (serviceman) of the management center visits the elevator hall 1 for periodic inspection of the elevator, the person in charge operates the call key 15d of the notification device 10 and saves it in the recording device 30. The reported document data is called and displayed on the display unit 16 to confirm the contents.

  Therefore, in this embodiment, when a person in charge (serviceman) of the management center visits the elevator hall 1 and performs maintenance inspection, it responds to the request or complaint of the elevator user who is notified via the notification device 10. The treatment can be efficiently carried out together with the maintenance work.

  FIG. 13 shows a seventh embodiment. In this embodiment, the casing 14 of the notification device 10 is provided with the input unit 15 and the display unit 16 as in the case of the second embodiment. In addition, a call button 22, a microphone 23, and a speaker 29 are provided. A voice recognition device 24 that converts an analog voice signal input via the microphone 23 into a digital voice signal to obtain voice data, and a recording device 31 for registering and storing the voice data are incorporated. A registration key 15c for registering the voice data in the recording device 31 and a call key 15d for calling the registered voice data are provided in the input unit 15.

  In the case of this embodiment, first, at the landing 1, the elevator user presses the call button 22 of the notification device 10, emits a word for notification toward the microphone 23, and creates voice data based on the word. Thereafter, the registration key 15 c is operated to store the audio data in the recording device 31.

  Thereafter, when a person in charge (serviceman) of the management center visits the elevator hall 1 for periodic inspection of the elevator, the person in charge operates the call key 15d of the notification device 10 and stores it in the recording device 31. Called voice data for notification is called and reproduced through the speaker 29 to confirm the content.

  Therefore, also in this embodiment, when a person in charge (serviceman) of the management center visits the elevator hall 1 and performs maintenance inspection, it responds to the request or complaint of the elevator user who is notified through the notification device 10. The treatment can be efficiently carried out together with the maintenance work.

The front view which shows the external appearance of an elevator platform provided with the alerting | reporting system which concerns on 1st Embodiment of this invention. Explanatory drawing which shows the structure of the report system. The flowchart which shows the flow of the process sequence of the notification system. The front view which shows the external appearance of an elevator hall provided with the notification system which concerns on 2nd Embodiment of this invention. Explanatory drawing which shows the structure of the report system. Explanatory drawing which shows the structure of the notification system which concerns on 3rd Embodiment of this invention. The front view which shows the display apparatus of the report system. Explanatory drawing which shows the structure of the notification system which concerns on 4th Embodiment of this invention. The front view which shows the display apparatus of the report system. The front view which shows the external appearance of an elevator platform provided with the alerting | reporting system which concerns on 5th Embodiment of this invention. Explanatory drawing which shows the structure of the report system. The front view which shows the notification apparatus of the notification system which concerns on 6th Embodiment of this invention. The front view which shows the notification apparatus of the notification system which concerns on 7th Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Elevator landing 3 ... Door apparatus 4 ... Platform operation panel 10 ... Notification apparatus 11 ... Internet network 12 ... Management center 13 ... Terminal 14 ... Casing 15 ... Key input part 16 ... Display part 22 ... Call button 23 ... Microphone 24 ... Voice Recognizing device 25 ... Surveillance camera 26 ... Display device 27 ... Display device 28 ... Speaker 29 ... Speaker 30 ... Recording device 31 ... Recording device

Claims (6)

It is a reporting system that reports to the management center that manages elevators malfunctions, complaints, requests for improvement, etc., through operations by elevator users.
An informing device that can be operated by an elevator user to input the notification items;
Transmitting means capable of transmitting the communication items input to the notification device to an elevator management center via the Internet;
An elevator reporting system characterized by comprising:   It is possible to input a notification item as document data or voice data to the notification device, and to transmit the document data or voice data to the management center via the Internet network by the transmission means. The elevator notification system according to claim 1.   The elevator notification system according to claim 2, wherein the notification device includes a recording device that stores document data or voice data as input communication items.   The elevator notification according to any one of claims 1 to 3, wherein the management center to which the notification matter is reported includes a reply means capable of returning an answer to the notification matter to an elevator user. system.   5. A display means for storing information on a plurality of contact items sent to the management center by an elevator user and displaying the stored information on the contact items to the elevator user. The elevator notification system according to any one of the above.   Monitoring means capable of photographing and monitoring the periphery of the notification device, and warning means for issuing a warning to the monitoring device when it is determined by the monitoring means that the notification device is tampered with in the management center The elevator notification system according to any one of claims 1 to 5.

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