JP2009153328A - System and method of notifying power failure information - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To unfailingly notify operators who perform customer support operation in a power company about the information relating to a power failure. <P>SOLUTION: A power failure information notification system 10 consists of, for example, a customer operation server 7 installed in a customer center of the power company and customer operation terminals 8. The customer operation server 7 accepts information indicating that a power failure occurs from a power failure information management system 2 of each branch office or a power failure information integration system 6 of a section controlling branch offices, and distributes the information to all the customer operation terminals 8. The customer operation terminals 8 each receive the information indicating that a power failure occurs from the customer operation server 7, and display the information in a telop format on a screen. In this case, a method of limiting the telop display time may be employed. Also, a method of displaying a portal screen for supporting customer support operation which has a link to detailed information of an accidental power failure may be employed. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a server that provides information for supporting customer service operations at a customer center of an electric power company and a power failure information notification system that includes a terminal for an operator to refer to information provided by the server.

Conventionally, at a customer center of an electric power company, a plurality of operators are engaged in customer service operations while looking at the screen of a terminal every day. On the other hand, since the occurrence of a power outage is an emergency situation for an electric power company, when the occurrence of a power outage is detected, it is necessary to immediately notify the employees, including the operator, of information regarding the occurrence of the power outage. Note that Patent Document 1 discloses a system that transmits information such as the occurrence date of a power outage and the recovery expectation to consumers in the area where the power outage occurred.
JP 2006-191281 A

  However, while a plurality of operators are communicating over the phone for customer service in the customer center, even if it is urgent, information regarding the occurrence of a power failure cannot be transmitted by buzzer or voice. For example, even if you want to notify a specific operator of the occurrence of a power outage in a given area, using a buzzer or voice may also be heard by other operators and hinder business operations. is there.

  The present invention has been made in view of the above problems, and a main purpose thereof is to surely notify an operator who is engaged in customer service of an electric power company of information related to the occurrence of a power failure.

  In order to solve the above-mentioned problem, the present invention is a power failure information notification system for receiving power failure occurrence information indicating that a power failure has occurred within the jurisdiction of the business office from a computer at each business office of the power company. And the power outage occurrence information received by the communication unit on a display device that is provided in a customer center of the electric power company and displays an information screen necessary for the operator's work for the operator of the customer center. And a processing unit that performs processing for displaying the information on the information screen.

  According to this configuration, while the operator refers to the display device and the customer service is being performed, the power failure occurrence information received from the computer at each sales office is displayed on the display device, so the operator can immediately stop the power failure. Recognize occurrence information and take prompt action according to the sales office related to the occurrence of a power outage.

  Further, the present invention is a power failure information notification system, wherein the power failure occurrence information is text information, and the processing unit displays a telop while moving the power failure occurrence information to a part of the display device. Features.

  According to this configuration, the telop display is performed while moving the power failure occurrence information, which is character information, within the limited range of the display unit. According to this, since it is possible to display power outage occurrence information related to multiple (possibly many) sales offices in a small space and conspicuous to the operator, in order to support the customer-facing operations being performed at that time Even if the screen is displayed, it is possible to refer to the power failure information while leaving most of the screen. Accordingly, each operator can recognize the business office where the power failure occurred in the jurisdiction while continuing the respective customer service operations, and can take an individual response corresponding to the business office.

  Moreover, this invention is a power failure information notification system, Comprising: The said process part displays the said power failure occurrence information only for predetermined time, It is characterized by the above-mentioned.

  According to this configuration, the time for displaying the power outage occurrence information on the display unit is limited, so that the power outage occurrence information can be displayed in consideration of the freshness. That is, instead of displaying old power outage occurrence information for a long time, by displaying as much new power outage occurrence information as possible, it is possible to prompt the operator to respond quickly based on the displayed information.

  Moreover, this invention is a power failure information notification system, Comprising: The said process part displays the screen which has the link to the accident power failure information which shows the detailed situation of an accident power failure with the said power failure occurrence information on the said display apparatus. It is characterized by.

  This configuration not only notifies you that an accidental power outage has occurred within the jurisdiction of the sales office, but also allows you to quickly access detailed information about the accident power outage, so you can quickly understand the detailed situation, Smooth customer service is possible.

  Further, the present invention is a power failure information notification system, comprising a server having the communication unit and a first processing unit, and a plurality of terminals capable of communicating with the server and having a second processing unit, The processing unit includes the first processing unit and the second processing unit, and the first processing unit transmits the power failure occurrence information received by the communication unit to the terminals, and the second processing unit. The processing unit receives the power failure occurrence information from the server and displays it on the display device.

  According to this configuration, since the power failure occurrence information is transmitted from the server to each terminal and the power failure occurrence information is displayed at each terminal, each operator can refer to the power failure occurrence information without omission.

  The present invention includes a power failure information notification method. In addition, the problems disclosed in the present application and the solutions thereof will be clarified by the column of the best mode for carrying out the invention and the drawings.

  ADVANTAGE OF THE INVENTION According to this invention, the information regarding a power failure occurrence can be reliably notified with respect to the operator who is carrying out the customer service business of an electric power company.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. The power failure information notification system according to the embodiment of the present invention includes, for example, a server and a terminal for customer support business support installed in a customer center of an electric power company, and the customer business server is a power failure information management system of each sales office. Alternatively, the power failure occurrence information is received from the power failure information integration system of the department that supervises each sales office, and is distributed to all customer business terminals. Then, the customer business terminal receives the power failure occurrence information from the customer business server and displays it on the screen in a telop format. According to this, an operator who performs a customer service operation using a terminal can know the power outage occurrence information while continuing the operation, and can take a response in accordance with the occurrence region.

≪System configuration and overview≫
FIG. 1 is a diagram illustrating a configuration of a power distribution management system. The power distribution management system 1 is a system that manages and manages the power distribution system in order to smoothly distribute power from the power company's substation to the customer. The power failure information management system 2, the power distribution automation system 3, the power distribution system 4, the sales system 5, The power failure information integration system 6, the customer business server 7, and the customer business terminal 8 (power failure information notification system 10) are included. The power failure information management system 2 and the distribution automation system 3 are each realized by a server computer, and these systems can communicate with each other via a LAN (Local Area Network). In particular, the power failure information management system 2 is realized by a distribution server of each business office. The power distribution system 4 and the sales system 5 are realized by a host computer (large general-purpose computer), but may be in the same computer or may be divided into different computers. These systems can communicate with each other via an interface between host processing modules or an interface between hosts. Further, the power failure information management system 2 and the power distribution automation system 3, and the power distribution system 4 and the sales system 5 can communicate with each other via a server-host interface (to-host communication interface).

  The power failure information integration system 6 is realized by a server computer, and the customer business server 7 and the customer business terminal 8 are a server computer and a terminal computer (PC (Personal Computer), etc.) installed in a customer center in an electric power company. It is realized by. The power failure information integration system 6, the power failure information management system 2, and the customer business server 7 are, for example, an IP (Internet Protocol) address system via a public network or a virtual private network (VPN) using the Internet. Can communicate with each other. The customer business server 7 and the customer business terminal 8 can communicate via, for example, a LAN intranet.

  The power failure information management system 2 receives the power failure data transmitted from the power distribution automation system 3 in response to the event related to the power failure as a distributed system at the sales office unit, and updates various DBs related to the power failure based on the power failure data. To do. At that time, a DB (substation DB or the like) reflecting information of the power distribution system 4 and the sales system 5 is referred to. In addition, in response to a request from a customer, information regarding power outages in various DBs is provided. On the other hand, the power failure information management system 2 as a Web system provides information related to a power failure to the power failure information integration system 6, refers to information held by the power failure information integration system 6, and updates information provided by itself. To do. In realizing such Web functions, Java (registered trademark) intermediate codes (codes after compiling Java programs) are distributed to the servers of each power outage information management system 2, and the intermediate codes are mounted on each server. It is executed by a virtual machine (VM) specific to the operating system (OS).

  The distribution automation system 3 constantly monitors the distribution system, grasps the occurrence and recovery status of the power outage, updates its own DB with the power outage data in accordance with the status, and manages the power outage data in the power outage information management. Send to system 2. In addition, the information in the DB related to substations, feeders and section configurations (section numbers and column numbers) managed by each business office is updated as needed in response to power outages and other changes in the distribution system. Information is immediately transmitted to the power failure information management system 2. At this time, the power failure information management system 2 reflects the update information received from the distribution automation system 3 in its own DB (substation DB, feeder DB, and section DB). Thereby, the immediate cooperation of the information regarding the substation of each sales office, a feeder, and section structure is implement | achieved between the distribution automation system 3 and the power failure information management system 2. FIG.

  Power distribution system 4 manages and designs information in DB related to high voltage system (component column number and transformer column number), load (transformer column number and drop column number) and pull column (draw column number and contract number) The information on the high voltage system etc. is updated from time to time according to the information on the equipment installation etc. input by the person in charge (operator), and the updated information is updated to the power outage information management system 2 once a day (for example, at night). Send. At this time, the power failure information management system 2 reflects the update information received from the power distribution system 4 in its own DB (section DB, transformer column DB, and service column DB). Thereby, the daily cooperation of the information regarding a high voltage | pressure system, a load, and a drawing column is implement | achieved between the power distribution system 4 and the power failure information management system 2. FIG.

  The sales system 5 manages information related to the service pillars (service service pillars and contract numbers), calculates the power charges of each customer, and manages information related to the customers (contract number, address, TEL, etc.). When the service pole or power charge is updated, its own DB is updated with the updated information, and the update information is transmitted to the power failure information management system 2 once a day (in the daytime or at night). At this time, the power failure information management system 2 reflects the update information received from the sales system 5 in its own DB (section DB, transformer column DB, and service column DB). Thereby, the daily cooperation of the information about the service pillar and the customer is realized between the sales system 5 and the power failure information management system 2. In addition, the power distribution system 4 and the sales system 5 are coordinated on a daily basis (nighttime) with respect to information about the service pole.

  The power outage information integration system 6 receives and stores information on power outages within the jurisdiction of each business office from the power outage information management system 2 of each business office, and stores information on power outages in the power outage information management system 2 and the customer business server 7. provide.

  The customer business server 7 and the customer business terminal 8 are a power failure information notification system 10 for promptly notifying a customer center operator of power failure occurrence information. The customer business server 7 receives the power failure occurrence information from the power failure information integration system 6 as a Web server, and distributes it to all customer service terminals 8 that can communicate. The customer business terminal 8 includes a browser, receives power outage occurrence information from the customer business server 7, and forcibly generates a power outage in a telop format regardless of the screen or information displayed on the display unit at that time. Display information. Details will be described later.

≪Configuration of power failure information management system≫
FIG. 2 is a diagram illustrating a configuration of the power failure information management system. The power failure information management system 2 includes a communication unit 21, a display unit 22, an input unit 23, a processing unit 24, and a storage unit 25. The communication unit 21 is a part that enables communication with the distribution automation system 3, the distribution system 4, the sales system 5, and the power failure information integration system 6 and performs data transmission / reception, and is realized by a NIC (Network Interface Card) or a transmission / reception circuit. Is done. The display unit 22 is a part that displays predetermined data in accordance with an instruction from the processing unit 24, and is realized by a liquid crystal display (LCD) or the like. The input unit 23 is a part in which an operator inputs predetermined data, and the data acquired by the input is transferred to the processing unit 24, and is realized by a pointing device such as a keyboard or a mouse. The processing unit 24 controls the entire power failure information management system 2 and updates and manages each DB according to the power failure data received from the power distribution automation system 3, and is stored in a predetermined memory by a CPU (Central Processing Unit). This is realized by executing the programmed program. The storage unit 25 is a part that stores data (including DB records) from the processing unit 24 and reads the stored data, and is realized by a nonvolatile storage device such as a flash memory or a hard disk device.

  As with the power failure information management system 2, the power distribution automation system 3, the power distribution system 4, and the sales system 5 also include a communication unit, a display unit, an input unit, a processing unit, and a storage unit. Each system (the power failure information management system 2, the distribution automation system 3, the distribution system 4 and the sales system 5) is not limited to one computer, and may be configured by connecting two or more computers.

≪Data structure of power failure information management system≫
FIG. 3 is a diagram illustrating a configuration of the DB stored in the storage unit 25 of the power failure information management system 2. First, in the storage unit 25, as a power failure-related information DB that generates or updates a record upon reception of power failure data, a map DB 251, a power failure status DB 252, a power failure management DB 253, a power failure transaction DB 254, a power failure management detail DB 255, and a customer history DB 256 are stored. Inconsistent customer DB 257, emergency contact file 258, and disaster information file 259 are stored.

  The map DB 251 stores map data for covering areas covered by a sales office and displaying colored areas of power outages. The power failure situation DB 252 stores an external situation of a power failure. When the power failure management DB 253 receives power failure data whose power failure type is “determined”, the power failure management DB 253 stores a record of management information related to the power failure indicated by the power failure data and recovery thereof. The power failure transaction DB 254 stores a record corresponding to the power failure data received by the power failure information management system 2. The power failure management detail DB 255 stores detailed information of the power failure target section. The customer history DB 256 creates a power outage history for each customer and stores a record of the power outage history. The inconsistent customer DB 257 extracts a customer who receives power distribution from the section or the power pole when there is a mismatch in the information about the section or the power pole in the power distribution system, and stores the information about the customer. The emergency contact file 258 stores information (address name, customer name, etc.) related to a customer receiving power distribution from a power distribution system within the range of the power failure when the power failure data is received. The disaster information file 259 stores disaster information that summarizes the damage caused by the power outage from the record in the power outage management DB 253.

  Next, the storage unit 25 stores a section / address correspondence DB 260 and a utility pole / address correspondence DB 261 as intermediate information DBs for generating a record relating to the distribution system. The section / address correspondence DB 260 is a DB that associates a section number of the power distribution system with an address code unique to the address of the section. According to this, when the section number of the power outage is known, the address code of the section can be specified from the section number, and the inhabitant of the address can be specified from the address code, so the emergency contact file 258 is created. be able to. The utility pole / address correspondence DB 261 is a DB for associating the utility pole number of the transformer pole or the service pole with the address code unique to the address of the utility pole. According to this, when the power pole number of the power outage is known, the address code of the power pole can be specified from the power pole number, and further, the resident of the address can be specified from the address code, so the customer history DB 256 is created. Can do.

  The storage unit 25 includes a substation DB 262, a feeder DB 263, a section DB 264, a transformer column DB 265, as a distribution system and customer related information DB reflecting the information of the distribution automation system 3, the distribution system 4 and the sales system 5. A service pole DB 266, a track name DB 267, a customer search basic information DB 268, a temporary registration DB 269, a power failure customer information DB 270, and a contact customer information DB 271 are stored.

  The substation DB 262 stores a sales office and a substation in association with each other. The feeder DB 263 stores a substation and a feeder in association with each other. The section DB 264 stores a feeder, a distribution automation section, and a high-voltage system section in association with each other. The transformer column DB 265 stores the number of each section of the distribution system and the number of the transformer column in association with each other. The drawing column DB 266 stores the number of the transformer column and the number of the drawing column in association with each other. The track name DB 267 stores a symbol-to-Japanese conversion table related to sections of the distribution system, utility poles, customers, and the like. The customer search basic information DB 268 stores a drawing column number and a contract number in association with each other. When registering a new customer, the temporary registration DB 269 has a premise that data linkage is not performed until the processing being executed first is completed. At that time, the sales representative performs temporary registration using the temporary number, Information regarding the temporary registration is stored. The power failure customer information DB 270 stores information for identifying a customer estimated to have a power outage. The contact customer information DB 271 stores the contact information of the customer estimated to have a power outage.

  The storage unit 25 further stores a customer information DB (not shown) that stores an address code, a customer name corresponding to the address of the address code, and a contact address (such as a telephone number) in association with each other. Shall be.

  4 to 7 are diagrams showing the structures of data, DBs, and files handled by the power failure information management system 2.

  FIG. 4A shows the configuration of the power failure data 250. The power failure data 250 is packet data that the power failure information management system 2 receives from the power distribution automation system 3 when an accidental power failure occurs or a construction power failure occurs. The power failure data 250 includes a power failure type code 2501, a section number 2502 and a date and time 2503. The power failure type code 2501 indicates the type of event related to a power failure. The power failure type code 2501 related to the accident power failure includes “occurrence”, “confirmation”, “self-recovery end”, and “section recovery”. “Generation” indicates that a power outage has occurred even for a moment (short time). “Confirmed” indicates that the power outage state has continued for a predetermined time or more, so it is determined that the power outage state has been confirmed. “End of self-recovery” indicates that the power supply is automatically restored by the autonomous operation of the power distribution management system 1. “Section restoration” indicates that power is restored in the human system for each section of the distribution system. On the other hand, the power failure type code 2501 relating to the work power failure includes “construction start” and “construction end”. “Construction start” indicates that a power outage starts with the start of the construction. “End of construction” indicates that the power outage is over with the completion of construction.

The section number 2502 is a number assigned to each section of the power distribution system. Date and time 2503 indicates the date and time when the event related to the power failure occurred.
Each DB is stored in the storage unit 25 of the power failure information management system 2.

  FIG. 4B is a diagram illustrating the configuration of the map DB 251. The map DB 251 includes records including a business office code 2511, map data (regional map information) 2512, an address code 2513, an area range 2514, a coloring 2515, an accident power outage unit 2516, and a construction power outage unit number 2517. The sales office code 2511 is a code unique to one sales office in the area managed by the power failure information management system 2. The map data 2512 covers the area corresponding to the sales office of the sales office code 2511, and is data necessary for displaying a map of the area on the display unit 22, for example. The address code 2513 is a code specific to each address in the area corresponding to the sales office, and the area range 2514 or the number of work power outages 2517 is set for each address code 2513. The area range 2514 is an area range on the map data 2512 indicated by the address code 2513. For example, the area range 2514 may be a rectangular area by specifying the x-coordinate range and the y-coordinate range, but is not necessarily limited to the rectangular area. is not. It can also be said that the area range 2514 is position information of a power outage occurrence section. The coloring 2515 is a color that fills the area range 2514 on the map data 2512 in order to clarify the occurrence of a power failure. If there is no power failure at the address of the address code 2513, the coloring 2515 is invalid. The number of accidental power outages 2516 is the number of accidental power outages occurring at the address. The number of construction blackouts 2517 is the number of construction blackouts occurring at the address.

  FIG. 4C is a diagram illustrating a configuration of the power failure situation DB 252. The power outage status DB 252 includes records including a business office code 2521, an address code 2522, a power outage number 2523, a power outage classification 2524, a number of power outages 2525, an accident occurrence date 2526, a complete recovery date 2527, a construction start date 2528, and a construction end date 2529. . The power failure number 2523 is a number unique to the power failure data 250 received by the power failure information management system 2. The power outage section 2524 indicates whether the power outage is an accident power outage or a construction power outage. When the power failure classification 2524 is an accident power failure, the accident occurrence date and time 2526 and the complete recovery date and time 2527 are valid. On the other hand, when the power failure classification 2524 is a construction power failure, the construction start date and time 2528 and the construction end date and time 2529 are valid.

  FIG. 5A is a diagram illustrating a configuration of the power failure management DB 253. The power outage management DB 253 includes an office code 2531, a power outage number 2532, a power outage start date and time 2533, a power outage end date and time 2534, a substation code 2535, a feeder code 2536, a power outage category 2537, a power outage unit 2538, a number of restored units 2539, an accident confirmation date and time 253A, The record includes a recovery date / time 253B, a construction start date / time 253C, and a construction end date / time 253D. When the power failure classification 2537 is an accident power failure, the accident confirmed date 253A and the scheduled recovery date 253B are valid. On the other hand, when the power failure classification 2537 is a construction power failure, the scheduled construction start date and time 253C and the planned construction end date and time 253D are valid.

  FIG. 5B shows the configuration of the power failure transaction DB 254. The power failure transaction DB 254 includes records including a power failure number 2541, an automated section number 2542, a power failure type code 2543, a power failure range code 2544, a power pole number 2545, a power failure start date and time 2546, a power failure end date and time 2547, and a construction plan number 2548. The power failure number 2541 is a number unique to the power failure data 250 received by the power failure information management system 2. The automation section number 2542 indicates the number of the section when power supply is automatically restored. The power failure type code 2543 is the same as the power failure type code 2501 included in the power failure data 250. The power outage range code 2544 is a code indicating a section of the power outage range, and the code includes “section”, “transformer column”, and “lead column”. The utility pole number 2545 indicates the number of a utility pole when an event relating to a power failure relates to a particular utility pole (transformer pole or service pole). The power outage start date and time 2546 is literally the time when the power outage started, but in the case of an accident power outage, it is the date and time when the power outage occurred even for a moment (short time), and in the case of a construction power outage, the date and time when construction was started. . The power outage end time 2547 is literally the time when the power outage ended, but in the case of an accident power outage, it is the date when the power supply in all sections was restored, and in the case of a construction power outage, the date when construction was completed. The construction plan number 2548 is the number of the construction plan in the case of a construction power outage.

  FIG. 6A is a diagram illustrating a configuration of the power failure management details DB 255. Power outage management details DB 255 includes power outage management detailed number 2551, sales office code 2552, power outage number 2553, substation code 2554, feeder code 2555, transformer pole number 2556, lead-in pole number 2557, address code 2558, power outage classification 2559, power outage It consists of a record including occurrence date / time 255A, power failure recovery date / time 255B, number of power failure units 255C, and number of recovery units 255D. The power failure management detail number 2551 is a number unique to each record in the power failure management detail DB 255. The power failure occurrence section can be specified by the substation code 2554, the feeder code 2555, the transformer column number 2556, and the lead-in column number 2557. The transformer pillar number 2556 and the lead-in pillar number 2557 indicate the numbers of the transformer pillar and the lead-in pillar in the power failure target section.

  FIG. 6B is a diagram showing the configuration of the customer history DB 256. The customer history DB 256 includes a record including a contract number 2561, a customer name 2562, and a power outage number 2563. The number of power outages 2563 is not necessarily one, but the number of power outages 2563 corresponding to the number of times of power outages affected by the customer is stored.

  FIG. 6C is a diagram showing the configuration of the inconsistent customer DB 257. The inconsistent customer DB 257 is composed of records including a drawing column number 2571, an address code 2572, a section number 2573, and a contract number 2574. The service post number 2571 indicates the number of the service post that distributes power to the customer. The address code 2572 indicates the address code of the customer's home. The section number 2573 is a section of an urban area in the address, and indicates a “chome” number indicating a small section in the town. The contract number 2574 is a contract number between the customer and the electric power company. Note that the record of the inconsistent customer DB 257 may further include a customer name.

  FIG. 6D is a diagram illustrating a configuration of the section / address correspondence DB 260. The section / address correspondence DB 260 is a DB that associates a section with an address, and includes a record including a section number 2601 and an address code 2602. The section number 2601 is a number assigned to each section of the distribution system. The address code 2602 is an address code that covers customers who receive power from the section indicated by the section number 2601. The section / address correspondence DB 260 is created from the section DB 264, the transformer column DB 265, and the lead-in column DB 266 at night.

  FIG. 7A is a diagram showing the configuration of the emergency contact file 258. Power outage number 2581, service pole number 2582, contract number 2583, address name 2584, customer name 2585, place of use telephone number 2586, contract type 2587, contract power 2588, instrument number 2589, engineer name 258A and engineer phone number It consists of records including 258B.

  FIG. 7B is a diagram showing the configuration of the disaster information file 259. The disaster information file 259 includes an office code 2591, a substation code 2592, a feeder code 2593, an accident case name 2594, an address code 2595, a power outage date and time 2596, a restoration date and time 2597, a substation name 2598, a feeder name 2599, an address name 259A, an accident It consists of a record including the content 259B, the current number of power outage units 259C, the total number of distributed customer units 259D, and the number of power outage sections 259E. The number of current power outages 259C is the current number of power outages per unit of accident 2594 managed by the power distribution automation system 3 in the business office with the business office code 2591. The total number of customers per customer 259D is the total number of customers managed by the distribution automation system 3 in the business office with the business office code 2591.

  4 to 7 show examples of data, DB, and file configurations handled by the power failure information management system 2, and other configurations may be used. For example, a part of the item data may be changed or deleted, or other item data may be further included.

≪Configuration of power failure information integration system≫
FIG. 8 is a diagram illustrating a configuration of the power failure information integration system. The power failure information integration system 6 includes a communication unit 61, a display unit 62, an input unit 63, a processing unit 64, and a storage unit 65. The communication unit 61 is a part that enables communication with the power failure information management system 2 and the customer center system 7 and performs data transmission / reception, and is realized by a NIC or a transmission / reception circuit. The display unit 62 is a part that displays predetermined data in accordance with an instruction from the processing unit 64, and is realized by a liquid crystal display or the like. The input unit 63 is a part for inputting predetermined data by an operator and transferring the data acquired by the input to the processing unit 64, and is realized by a pointing device such as a keyboard and a mouse. The processing unit 64 controls the entire power failure information integration system 6 and updates and manages each information according to the information about the power failure received from the power failure information management system 2. The CPU stores a program stored in a predetermined memory. It is realized by executing. The storage unit 65 is a part that stores data (including DB records) from the processing unit 64 and reads the stored data, and is realized by a nonvolatile storage device such as a flash memory or a hard disk device. The customer business server 7 and the customer business terminal 8 are also provided with a communication unit, a display unit, an input unit, a processing unit, and a storage unit, similarly to the power failure information integration system 6.

≪Data structure of power failure information integration system≫
FIG. 9 is a diagram illustrating the configuration of the DB stored in the storage unit 65 of the power failure information integration system 6. The storage unit 65 stores an overall map DB 651, a map DB 652, a power failure management details DB 653, and a provided information update DB 654. The overall map DB 651, the map DB 652, and the power failure management details DB 653 are DBs that store information on power failures that can be arbitrarily referred to from the power failure information management system 2 of each sales office of the power company and the customer center system 6 of the power company. The overall map DB 651 stores overall map information covering the entire area under the jurisdiction of the electric power company and location information of each sales office. The map DB 652 is map data that covers the areas that each business office has jurisdiction over, and is an aggregation of the map DB 251 stored in the storage unit 25 of each power outage information management system 2, and has the same data format as the map DB 251. Have The power outage management details DB 653 is detailed information on the sections subject to power outages in the area that each business office has jurisdiction, and is an aggregation of the power outage management details DB 255 stored in the storage unit 25 of each power outage information management system 2. It has the same data format as the power failure management details DB 255. The provided information update DB 654 stores information related to the update for each sales office when the information provided by the power failure information integration system 6 is updated by the power failure information management system 2 or the customer center system 7.

  FIG. 10 is a diagram showing the configuration of the provided information update DB 654. As shown in FIG. The provided information update DB 654 includes a record including an office code 6541, a last update date / time (storage date / time) 6542, and a last update node IP address (address) 6543. The sales office code 6541 is a code of a sales office related to the updated provision information. The last update date 6542 is the date when the provision information is finally updated. The last update node IP address 6543 is an IP address of a server, a PC, or the like that is a transmission destination of a provision information update request finally received by the communication unit 61 of the power failure information integration system 6. In addition to the final recording, a history within a predetermined period may be left. The provided information is information provided by the power outage information integration system 6 (map DB 652 and power outage management details DB 653). The original information is the map DB 251 received by the power outage information integration system 6 from the power outage information management system 2 and the power outage. This is an update content of the management details DB 255.

≪Processing of power failure information management system≫
FIG. 11 is a flowchart showing the processing of the power failure information management system 2. Here, the case of an accidental power outage will be described in particular, but the processing content can also be applied to the case of a construction power outage.

  First, the power failure information management system 2 receives the power failure data 250 from the distribution automation system 3 via the LAN (S1101). In this case, a record corresponding to the received power failure data 250 is stored in the power failure transaction DB 254 of the storage unit 25. Among the records to be stored, items to be determined at this time include at least a power failure number 2541 and a power failure type code 2543. The power failure number 2541 is a serial number given to the power failure data 250. In the power failure type code 2543, a power failure type code 2501 included in the power failure data 250 is set. Other items are determined and set sequentially in accordance with the process related to the power failure and recovery.

  Next, the power failure information management system 2 colors the power failure range in the map data 2512 stored in the map DB 251 (S1102). Specifically, the section number 2502 is extracted from the received power failure data 250, and the address code corresponding to the extracted section number is specified with reference to the section / address correspondence DB 260. Then, the area range 2514 corresponding to the identified address code 2513 in the map data 2512 is painted in a color indicating the power failure range. In this case, the map data 2512 itself may be colored, or the color 2515 may be set and the corresponding range may be colored when displaying the map. In the power outage information management system 2, the processing unit 24 may display map data colored in the power outage range on the display unit 22 or transmit it to other terminals via the communication unit 21 in response to a request. it can.

  FIG. 12 is a diagram illustrating an example of a power failure section display screen in which the power failure range is colored. Of the rectangular area set for each section number of “chome”, A west 3 chome, A east 4 chome, B west 2 chome and B east 1 chome are blackout sections, and are colored red, for example.

  Subsequently, the power failure information management system 2 confirms that the power failure data 250 whose power failure type code 2501 is “Confirmed” has been received, and then writes management information relating to the power failure and recovery thereof to the power failure management DB 253 (S1103).

  Then, the power failure information management system 2 outputs an emergency contact customer list (S1104). This is because by listing the contact information such as the telephone number of the customer (customer) that is estimated to have a power outage, the operator who received it will immediately contact the customer with the power outage. This is to convey precautions. Specifically, first, the customer name and contact information (telephone number, etc.) corresponding to the address code specified in S1102 are extracted from the customer information DB (not shown) of the sales system 5, and the address name 2584, customer name are extracted. 2585 and the use place telephone number 2586 are stored in the storage unit 25 as the emergency contact file 258. Next, an address name, a customer name, and a place-of-use telephone number are read out from the storage unit 25 and displayed as a list on the display screen as an emergency contact customer list or printed on a printer. Furthermore, an automatic telephone call may be made, or an e-mail may be sent if there is a mail address.

  Furthermore, the power failure information management system 2 updates the target section information regarding the section where the self-restoration has been completed or the section has been restored (S1105). Specifically, the power failure management details DB 255 is referred to and updated.

  In addition, the power failure information management system 2 creates an individual power failure history related to the section where the self-recovery is completed or the section is restored (S1106). Specifically, the address code is specified from the utility pole number 2545 included in the record of the power failure transaction DB 254 with reference to the utility pole / address correspondence DB 261. Next, referring to the customer information DB, the customer name is specified from the address code. Then, a record including the power failure number 2563 (power failure number 2541 included in the record of the power failure transaction DB 254) is created or updated for each customer name 2562, and stored in the customer history DB 256 in the storage unit 25. A contract number 2561 corresponding to the customer name 2562 is set at the top of the record of the customer history DB 256.

  Subsequently, the power failure information management system 2 extracts inconsistent customers (S1107). Specifically, first, the section DB 264, the transformer pole DB 265, the pull-in pole DB 266, and the customer search basic information DB 268 are referred to, and it is confirmed whether or not there is inconsistency in the information in the DB or information between the DBs. If there is an inconsistency in the section configuration, the address code is specified from the section number with reference to the section / address correspondence DB 260. When there is a mismatch in the configuration of the utility pole, the address code is identified from the utility pole number with reference to the utility pole / address correspondence DB 261. Next, referring to the customer information DB, the corresponding customer name is extracted from the identified address code. And the record regarding the extracted customer is stored in inconsistent customer DB257.

  The inconsistencies are the distribution automation section and the high-voltage system section in the section DB 264, the high-voltage system section and the section of the transformer column DB 265 of the section DB 264, the transformer column of the transformer column DB 265 and the transformer column of the pull-in column DB 266, and the pull-in column DB 266. May occur between each of the service columns and the service search basic information DB 268. For example, in the section DB 264, the distribution automation section is specified by the section number and the section configuration column number, and the high voltage system section is specified by the section configuration column number, so even if the section configuration column numbers at both ends match, It is possible that the distribution automation section and the high-voltage system section become inconsistent because the state does not match.

≪Processing of power failure information integration system and power failure information notification system≫
FIG. 13 is a flowchart showing the processing of the power failure information integration system 6 and the power failure information notification system 10 (customer business server 7 and customer business terminal 8). Here, the process of the power failure information management system 2 directly related to the process of the power failure information integration system 6 will be described.

  First, in the power failure information integration system 6, as an initial setting process, the processing unit 64 sets the entire map DB 651 in the storage unit 65 (S1301). Once this process has been performed, it is not necessary to do so unless the scope of the area under the jurisdiction of the power company and the location of each sales office are changed.

  When the power failure information management system 2 receives the power failure data from the distribution automation system 3, the power failure information management system 2 updates the map DB 251 (see FIG. 4B). At that time, the update information is transmitted to the power failure information integration system 6. (S1302). The update content includes, for example, map data 2512 for each sales office code 2511, an area range 2514 for each address code 2513, and the like. In the power failure information integration system 6, the communication unit 61 receives the update content from the power failure information management system 2, and the processing unit 64 stores the update content in the map DB 652 of the storage unit 65 (S1303). According to this, the latest map information (power failure occurrence information) is received by the power failure information integration system 6 from the power failure information management system 2 of each sales office, integrated, and stored in the map DB 652. And the process part 64 acquires whole map information and map information from the memory | storage part 65, and transmits those information to the customer business server 7 via the communication part 61 (S1304). Such information transmission to the customer service server 7 is preferentially performed over other processes as an emergency contact to the customer center operator when a power failure occurs.

  The customer business server 7 receives the entire map information and the map information from the power failure information integration system 6 and stores them in the storage unit (S1305). At that time, the business office where the power failure occurred in the jurisdiction is extracted from the map information, and the information of the business office is stored in the storage unit as the power failure occurrence information. Next, display data in a telop format for display on the display unit of the customer service terminal 8 is created (S1306). The display data is, for example, “Accidental power outage occurred at the XX business office! XX Accidental power outage occurred at the business office !!” so that the operator knows the names of all business offices where power outages occurred within the jurisdiction. .. ”Is displayed so as to flow (move) from the right to the left on the screen, and is actually created by, for example, a Java (registered trademark) program. Then, the customer business server 7 distributes all the telop display data to the communicable customer business terminals 8 (S1307).

  Subsequently, the customer business server 7 waits for 15 minutes to elapse (S1308). The elapsed time of “15 minutes” is the time from when the customer business server 7 transmits the telop display data to the customer business terminal 8 until the telop display end instruction is transmitted. Means display time. When the time of 15 minutes elapses, all the telop display end instructions are distributed to the communicable customer service terminals 8 (S1309). In addition, while waiting for the lapse of 15 minutes, new whole map information and map information may be received from the power failure information integration system 6 and stored in the storage unit (S1305). The telop display data for displaying the name of the sales office is recreated (S1306), and all the data is distributed to the customer service terminal 8 (S1307), and then the waiting time of 15 minutes is awaited again (S1308). Note that the display time of the telop is not limited to 15 minutes.

  The customer business terminal 8 displays a portal screen for customer support business support on the display unit as an initial screen when the system is started up after the power is turned on (S1310). FIG. 14 is a diagram illustrating an example of a portal screen. Small screens of reception history management system, offer content management system, customer voice system, FAQ (Frequently Asked Question), power outage information, reception standard setting link and personal setting link to support customer service operations performed by operators Is displayed. Then, in response to the operator's screen operation, a screen different from the portal screen (for example, a screen of the reception history management system) is displayed on the display unit (S1311).

  When the customer business terminal 8 receives the telop display data from the customer business server 7 while another screen is being displayed (S1312), the customer business terminal 8 displays the portal screen that has been activated but closed on the display unit, and also receives the received telop. The telop is displayed on the display unit according to the display data (S1313). FIG. 15 is a diagram illustrating an example of a portal screen and a telop display. In order for the operator to continue customer service while recognizing power outage information from the sales office, a portal screen is displayed, and at the top of the screen, “Accident power outage occurred at XX sales office !! A telop 151 indicating that an accidental power failure has occurred! By using this telop format, the power failure occurrence information is displayed in small increments so that it flows (moves) from right to left within the limited range of the screen, so that all sales that have a power failure within the jurisdiction. A place name (the number of business office names is maximized when a power failure occurs within the jurisdiction of all business offices) can be displayed a predetermined number of times. In addition, the operator clicks (selects) the “Accident Power Outage Information (Sales Office)” (link display item) of the power outage information on the portal screen, so that the accident power outage showing the detailed situation of the accident power outage at each business office is displayed. Since the information is displayed, it is possible to grasp the detailed situation.

  When the customer business terminal 8 receives the telop display end instruction from the customer business server 7 while displaying the portal screen and the telop (S1313) (S1314), the customer business terminal 8 ends the telop display (S1315). As described above, the power failure information notification system 10 limits the time for displaying the power failure occurrence information telop on the display unit of the customer service terminal 8 in order to maintain the freshness of the power failure occurrence information for the operator. In other words, displaying old power outage information that the operator has already recognized does not make sense if it is displayed more than a predetermined number of times. Rather, even if it is checked again, the content of the information is the same as before and is inefficient. This is because there is a possibility of hindering the smooth execution of response operations. Note that the display time of the telop may be adjusted according to the number of business office names to be displayed when a power failure occurs in the jurisdiction. For example, when the number of business office names is large, it takes time to display all business office names a predetermined number of times, so the display time of the telop is lengthened.

  The embodiment of the present invention has been described above. In order to make the customer business server 7 and the customer business terminal 8 of the power failure information notification system 10 shown in FIG. It is assumed that the power failure information notification system 10 according to the embodiment of the present invention is realized by recording on a computer-readable recording medium, causing the computer to read and execute the recorded program. Note that the program may be provided to the computer via a network such as the Internet, or a semiconductor chip or the like in which the program is written may be incorporated in the computer.

  According to the embodiment of the present invention described above, the power failure information is managed from the power failure information management system 2 of each sales office while the operator is performing customer service while referring to the display unit of the customer business terminal 8. Since the power failure occurrence information received via the integrated system 6 is displayed on the display unit, the operator can immediately recognize the power failure occurrence information and can take prompt action according to the sales office related to the occurrence of the power failure.

  Next, power failure occurrence information is displayed little by little within a limited range of the display unit. According to this, since it is possible to display power outage occurrence information related to multiple (possibly many) sales offices in a small space and conspicuous to the operator, in order to support the customer-facing operations being performed at that time Even if the screen is displayed, it is possible to refer to the power failure information while leaving most of the screen. Accordingly, each operator can recognize the business office where the power failure occurred in the jurisdiction while continuing the respective customer service operations, and can take an individual response corresponding to the business office. And since the time which displays a power failure occurrence information on a display part is restrict | limited, it can display considering the freshness of a power failure occurrence information. That is, instead of displaying old power outage occurrence information for a long time, by displaying as much new power outage occurrence information as possible, it is possible to prompt the operator to respond quickly based on the displayed information.

  In addition to notifying that a power outage has occurred within the jurisdiction of the sales office, it is possible to quickly access detailed information by displaying a link to detailed information about the power outage. Detailed situation can be understood immediately, and smooth customer service is possible. Furthermore, since the power failure occurrence information is transmitted from the customer business server 7 to the customer business terminal 8 and the power failure occurrence information is displayed on the customer business terminal 8, each operator can refer to the power failure occurrence information without omission.

<< Other embodiments >>
Although the best mode for carrying out the present invention has been described above, the above embodiment is intended to facilitate understanding of the present invention and is not intended to limit the present invention. The present invention can be changed and improved without departing from the gist thereof, and equivalents thereof are also included in the present invention. For example, the following embodiments can be considered.

(1) In the embodiment described above, it is conceivable that the power failure information management system 2 directly provides information related to the power failure to the customer business server 7 without going through the power failure information integration system 6. In this case, information indicating that a power failure has occurred within the jurisdiction of each sales office reaches the customer business server 7 for each sales office, so the customer business server 7 creates telop display data for each business office, and the customer business terminal 8 will be distributed. According to this, since the information of each business office is not integrated, it is possible to promptly notify the name of the business office where the power failure occurred in the jurisdiction.

(2) In the above embodiment, the power failure information notification system 10 is described as a Web system including the customer business server 7 and the customer business terminal 8, but the customer business server 7 is provided without providing the customer business terminal 8. It can be considered to function as the power failure information notification system 10. In this case, the customer business server 7 does not distribute all the telop display data to the customer business terminal 8, but displays the telop of the power outage occurrence information on its display unit according to the telop display data. Thereby, the operator of the customer service server 7 is notified of the sales office where the power failure occurred in the jurisdiction.

(3) Although it has been described that the customer business server 7 distributes all of the telop display data and the display end instruction thereof to the communicable customer business terminal 8, it may be distributed to a specific customer business terminal 8. For example, it is conceivable that the address of a sales office related to the occurrence of a power failure is specified, and the telop display data is transmitted to the customer service terminal 8 of the operator who is in charge of the area including the address. According to this, since the telop display data is transmitted only to the operator related to the power failure occurrence information, meaningless transmission can be eliminated.

It is a figure which shows the structure of a power distribution control system. It is a figure which shows the structure of a power failure information management system. It is a figure which shows the structure of DB stored in the memory | storage part of a power failure information management system. It is a figure which shows the structure of data and DB which a power failure information management system handles, (a) shows the structure of power failure data 250, (b) shows the structure of map DB251, (c) shows the structure of power failure situation DB252. Show. It is a figure which shows the structure of DB which a power failure information management system handles, (a) shows the structure of power failure management DB253, (b) shows the structure of power failure transaction DB254. It is a figure which shows the structure of DB which a power failure information management system handles, (a) shows the structure of power failure management detail DB255, (b) shows the structure of customer history DB256, (c) shows the structure of inconsistent customer DB257. (D) shows the configuration of the section / address correspondence DB 260. It is a figure which shows the structure of the file which a power failure information management system handles, (a) shows the structure of the emergency contact file 258, (b) shows the structure of the disaster information file 259. It is a figure which shows the structure of a power failure information integration system. It is a figure which shows the structure of DB stored in the memory | storage part of a power failure information integrated system. It is a figure which shows the structure of provision information update DB654 which a power failure information integration system handles. It is a flowchart which shows the process of a power failure information management system. It is a figure which shows the example of a power failure area display screen. It is a flowchart which shows the process of a power failure information integration system and a power failure information notification system. It is a figure which shows an example of the portal screen for a customer-facing business support. It is a figure which shows an example of the portal screen and telop display for a customer-facing business support.

Explanation of symbols

2 Power failure information management system (computer)
6 Power failure information integration system 7 Customer business server (server)
8 Customer service terminals (terminals)
10 Power failure information notification system (computer system)

Claims (10)

A communication unit that receives power outage information indicating that a power outage has occurred within the jurisdiction of the business office from a computer at each business office of the power company,
The power failure occurrence information received by the communication unit is displayed on the information screen on a display device that is provided in a customer center of the electric power company and displays an information screen necessary for an operator's work for an operator of the customer center. A processing unit for performing processing for displaying the image on the screen,
A power failure information notification system characterized by comprising: The power failure information notification system according to claim 1,
The power outage occurrence information is text information,
The processor is
A power failure information notification system, wherein the power failure occurrence information is displayed as a telop while being moved to a part of the display device. The power failure information notification system according to claim 2,
The processor is
The power failure information notification system, wherein the power failure occurrence information is displayed for a predetermined time. The power failure information notification system according to claim 2 or claim 3,
The processor is
A power failure information notification system, characterized in that, together with the power failure occurrence information, a screen having a link to accident power failure information indicating a detailed situation of the accident power failure is displayed on the display device. The power failure information notification system according to any one of claims 1 to 4,
A server having the communication unit and the first processing unit;
A plurality of terminals capable of communicating with the server and having a second processing unit;
With
The processing unit includes the first processing unit and the second processing unit,
The first processing unit transmits the power outage occurrence information received by the communication unit to each terminal,
The second processing unit receives the power outage occurrence information from the server and displays the information on the display device. A method in which a computer system notifies power failure occurrence information to an operator of a power company customer center,
The computer system includes:
Receiving a power outage occurrence information indicating that a power outage has occurred within the jurisdiction of the business office from a computer at each business office of the power company;
The power outage occurrence information received by the communication unit is displayed on the information screen on a display device provided in a customer center of the electric power company for displaying an information screen necessary for an operator's work for the operator of the customer center. Performing a process for displaying the image on the screen,
The power failure information notification method characterized by performing. The power failure information notification method according to claim 6,
The computer system includes:
In the step of displaying the power outage occurrence information on a display unit,
The power outage occurrence information is text information,
A power failure information notification method, wherein the power failure occurrence information is displayed as a telop while being moved to a part of the display device. The power failure information notification method according to claim 7,
The computer system includes:
In the step of displaying the power outage occurrence information on a part of a display device,
The power failure information notification method, wherein the power failure occurrence information is displayed for a predetermined time. The power failure information notification method according to claim 7 or claim 8,
The computer system includes:
In the step of displaying the power outage occurrence information on a part of a display device,
A power failure information notification method comprising: displaying on the display device a screen having a link to accident power failure information indicating a detailed situation of the accident power failure together with the power failure occurrence information. The power failure information notification method according to any one of claims 6 to 9,
The computer system includes:
Server,
A plurality of terminals capable of communicating with the server;
With
The server transmits the received power failure occurrence information to each terminal,
The terminal receives the power failure occurrence information from the server and displays the information on the display device.