JP2009141590A - Telephone system with tag read and transfer function - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone system in which a call under speech or a terminated call can be transferred to a target telephone set through simple operation without the need to dial a transfer destination. <P>SOLUTION: When transferring a call under speech to a wired telephone set 4A while a wireless telephone set 3A is under the relevant speech with a call destination terminal 6, for example, an operator of the wireless telephone set 3A first carries the relevant telephone set 3A with him/her, goes to the vicinity of the wired telephone set 4A, reads a telephone number by touching a radio tag 49A of the wired telephone set 4A with a radio reader 38A of the wireless telephone set 3A, and transmits a transfer request to a master unit 1 with the telephone number as a transfer destination. The master unit 1 then switches a destination of connection with the call destination terminal 6 to the wired telephone set 4A. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a telephone system capable of requesting a main apparatus to transfer a call with a simple operation.

In an extension telephone system such as a button telephone system and a private telephone system (PBX), a function that can transfer an incoming call to a specific extension telephone or a call during a call to another extension telephone is widely spread. The method is complicated and troublesome, such as dialing the transfer destination after performing a specific operation requesting transfer.
Whether the location area of a wireless telephone having both a public cellular telephone function and a self-employed cordless telephone function is within a predetermined premises using a contactless IC tag (wireless tag) as a technology for automating transfer setting / canceling There is a technology for automatically determining whether to set / cancel transfer. (For example, patent document 1).

  However, the technique described in Patent Document 1 automatically sets incoming calls via a public network or a private communication network to one of the networks, and does not set general telephone extension. .

JP 2006-129135 A

  An object of the present invention is to provide a telephone system that does not require dialing of a transfer destination and can transfer an incoming call to an extension telephone or a call in progress to a target telephone with a simple operation.

  In order to solve the above-mentioned problems, the present invention is a telephone system comprising a main device that accommodates a plurality of extensions and / or outside lines, and an extension telephone connected to the extension by wire or wirelessly, Tag information reading means for reading tag information from a wireless tag or barcode tag existing in the vicinity when there is a predetermined first specific operation, and information read by the tag information reading means as transfer destination information Transfer request means for requesting the main device to transfer a call, and when the main device requests transfer from the extension telephone, the extension telephone is busy in accordance with the transfer destination information of the transfer request. Transfer processing of a call or an incoming call to the extension telephone or a new incoming call to the extension telephone is characterized.

  According to the present invention, it is possible to provide a telephone system that does not need to dial a transfer destination and can transfer an incoming call or a call or a new incoming call to a nearby telephone with a simple operation.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is an overall configuration diagram of a telephone system according to the present invention, in which 1 is a main unit, 2 is a wireless access point, 3A and 3B are wireless telephones (abbreviated as telephone 3) among extension telephones. 4A and 4B are wired telephones (sometimes abbreviated as telephone 4) of the extension telephones, 5 is a telephone network, and 6 is a called terminal. The main device 1 is a device for processing connection between an external line and an internal line, and is a main device of a so-called button telephone system or a private branch exchange (PBX). The radio telephone 3 is connected to the main apparatus 1 through a radio extension by the radio access point 2. The wired telephone 4 is connected to the main device 1 via an extension (wired). The called terminal 6 is connected to the extension wireless telephone 3 or the wired telephone 4 via the telephone network 5 (external line) and the main device 1.
The external line and the internal line may be not only a normal telephone line but also an IP (Internet Protocol) line.

The wireless telephone 3 includes a wireless tag reader (hereinafter sometimes abbreviated as a reader) 38 and a wireless tag (hereinafter also abbreviated as a tag) 39. Similarly, the wired telephone 4 has a wireless tag reader 48 and a wireless tag 49.
The wireless tag 39 or 49 is attached to the telephone, and the telephone number of the telephone is stored. The wireless tag reader 38 or 48 reads the telephone number of the telephone from a wireless tag attached to a nearby telephone.
Note that the wireless tag reader and the wireless tag of the present embodiment may be a barcode reader and a barcode tag.

  Here, an outline of transferring a call during a call will be described. For example, when a call during a call is transferred to a nearby wired telephone 4A during a call with the callee terminal 6 using the movable wireless telephone 3A, first, the operator of the telephone 3A places the telephone 3A near the telephone 4A. And a specific operation for activating a transfer request to the main apparatus 1 is performed, and the reader 38A of the telephone 3A reads the ID for identifying the telephone number or extension from the tag 49A of the telephone 4A. Then, the telephone 3A transmits a transfer request with the telephone 4A as a transfer destination to the main apparatus 1, and the main apparatus 1 switches the connection destination with the call destination terminal 6 to the telephone 4A and disconnects the telephone 3A.

FIG. 2 is a functional block diagram of the main apparatus 1, in which 11 is an external line corresponding unit, 12 is an exchange processing unit, 13 is an internal line corresponding unit, 14 is a transfer control unit, and 15 is a main control unit.
When a transfer request from the wireless telephone 3 or the wired telephone 4 is input to the main control unit 15 via the extension corresponding unit 13, the main control unit 15 instructs the transfer control unit 14 to transfer, and the transfer control unit 14 The processing unit 12 is instructed to switch the extension side connection destination.

3 is a block diagram of the wireless telephone 3, wherein 31 is a wireless communication unit, 32 is a call processing unit, 33 is a microphone and speaker, 34 is a key operation unit, 35 is a specific operation detection unit, and 36 is a terminal control unit. , 37 is a display unit, 38 is a wireless tag reader, and 39 is a wireless tag.
The call processing unit 32 has a function of encoding voice input from the microphone, decoding voice data received from the wireless communication unit 31, and adjusting the volume.

  The specific operation detection unit 35 monitors a signal from the key operation unit 34, and performs a first predetermined specific operation for requesting transfer or a second predetermined specific operation for requesting release of the transfer state. Detect and notify the terminal control unit 36. When the specific operation detection unit 35 detects a first specific operation that requires transfer during standby or incoming call or during a call, the terminal control unit 36 turns on the wireless tag reader 38, and the wireless tag reader 38 detects a tag from a nearby wireless tag. Read information.

  The predetermined specific operation related to transfer may be a key press including, for example, “#” or “*”, or a specific function key set exclusively for transfer. In any case, there is a risk of malfunction if the wireless tag reader 38 is always on. Therefore, it is desirable to turn on the wireless tag reader for a predetermined time only when a predetermined specific operation is performed.

4 is a block diagram of the wired telephone 4, wherein 40 is a telephone body, 41 is an extension corresponding unit, 42 is a call processing unit, 43 is a handset, 44 is a key operation unit, 45 is a specific operation detection unit, and 46 is A terminal control unit, 47 is a display unit, 48 is a wireless tag reader, and 49 is a wireless tag.
The extension corresponding unit 41 is connected to the extension corresponding unit 13 of the main apparatus 1 by extension (wired). The handset 43 is a transmitter / receiver for inputting / outputting call voice, and is connected to the main body 40 by an expandable / contractible curl cord (not shown). In addition to the microphone 431 and speaker 432 for inputting / outputting call voice, the wireless tag reader 48 is mounted on the handset 43, and a wireless tag 49 is attached to an appropriate portion of the handset 43. Thereby, even when the main body 40 is fixedly installed, the wireless tag reader 48 and the wireless tag 49 in the handset 43 connected by the expandable / contractible curl cord can be brought close to a nearby telephone.
The other parts are basically the same functions and operations as the parts having the same names of the radio telephone 3 described in FIG.

  FIG. 5 shows an example of a transfer processing sequence according to the present invention. For example, when the operator of the wireless telephone 3 is talking to the called terminal 6, When a call is handed over to the user, or when the wireless telephone 3 that is in a call is just before the battery runs out or when the radio wave condition deteriorates, the call that is in the middle of the call is transferred to the nearby wired telephone 4 and the call is answered. This is effective when a call is continued.

  When the operator of the wireless telephone 3 performs a first specific operation for starting the transfer (S501) during a call with the called terminal 6 (S501), the specific operation detection unit 35 of the wireless telephone 3 causes the key operation unit 34 to operate. This specific operation from is detected and notified to the terminal control unit 36. The terminal control unit 36 turns on the wireless tag reader 38 so that the ID information in the tag can be read from a nearby wireless tag (S503).

If the target wireless tag exists in the vicinity with the wireless tag reader 38 turned on, the wireless tag reader 38 reads the telephone number information stored in the tag (S504).
It should be noted that the operator of the wireless telephone 3 that can actually move is within a range where the wireless tag reader 38 mounting portion of the wireless telephone 3 can wirelessly communicate with the mounting portion of the wireless tag 49 of the wired telephone 4 that is the transfer destination. By touching close to, the telephone number of the wired telephone 4 in the wireless tag 49 is read as the telephone number of the transfer destination.
Then, the wireless telephone 3 that has read the telephone number information transmits a transfer request to the main device 1 using the read telephone number as a transfer destination (S505).

  The main apparatus 1 that has received the transfer request (S505) starts the transfer process (S506), and calls the wired telephone 4 by the transfer destination telephone number included in the transfer request command (S507). When the wired telephone 4 responds to the call (S508, S509), the main device 1 disconnects the wireless telephone 3 (S510), connects the call with the called terminal 6 to the wired telephone 4, and connects the called terminal 6 to the wired terminal. A call path with the telephone 4 is established (S511), and the transfer process is completed.

The above example is a transfer of a call during a call from the wireless telephone 3 during a call to the wired telephone 4, but conversely, the operator of the wired telephone 4 during a call is transferred to the wireless telephone 3 of a person nearby. When transferring a call during the call, a specific operation is performed on the wired telephone 4 that is the transfer source, and the mounting portion of the wireless tag 39 of the wireless telephone 3 that is the transfer destination is changed to the mounting portion of the wireless tag reader 48 of the wired telephone 4. Just touch it closer.
In addition, it is naturally possible to transfer a call during a call between the wireless telephones 3. In this case, the wireless telephones 3 carried by each other may be touched.

  Further, even when a call during a call is transferred between the fixed wired telephones 4, the wireless tag reader 48 and the wireless tag 49 are both attached to the handset 43 as shown in FIG. 40 is connected with a curl cord that can be expanded and contracted, so that the information of the wireless tag 49 of the destination wired telephone 4 is transferred by touching within the length (about several meters) in which each curl cord extends. The wireless tag reader 48 can read.

FIG. 6 is an operation flowchart of the wireless telephone 3 or the wired telephone 4. This flow starts from a state of waiting, receiving a call, or talking (S601).
If there is a specific operation, it is determined whether the specific operation is a first specific operation requesting transfer or a second specific operation requesting release of the transfer state (S602, S604). If it is the second specific operation for requesting release (S602, YES), a transfer release request is transmitted to the main apparatus 1 (S603), and this flow ends (S616). If the specific operation is the first specific operation requesting transfer (S604, YES), the terminal control unit 36 or 46 turns on the wireless tag reader 38 or 48 (S605).

  When the wireless tag reader reads tag information from a nearby wireless tag (S606), the terminal control unit 36 or 46 turns off the wireless tag reader 38 or 48 (S607). If the read tag information is the telephone number information of the transfer destination (S608, YES), the read telephone number is displayed on the display unit 37 or 47, and the process proceeds to S609. If the read tag information is not the transfer destination telephone number information (S608, NO), this flow ends (S616).

  In S608, a message such as “Do you want to transfer to this phone number?” Is displayed along with the phone number read on the display unit, and the operator confirms the phone number and means transfer start OK. A key operation (for example, “#” pressing) may be performed.

  When the first specific operation requesting transfer and the telephone number information of the transfer destination are detected (S608, YES), if the telephone 3 or 4 is on standby (S609, YES), the transfer setting request is sent to the main device. 1 (S610), if the incoming call is being received (S611, YES), a transfer request for the incoming call is sent to the main apparatus 1 (S612). If the call is in progress (S613, YES), A call transfer request during a call is transmitted to the main apparatus 1 (S614). Then, upon receiving the transfer OK from the main apparatus 1 (S615, YES), this flow ends (S616). If the transfer is NG (S615, NO), the process returns to S602.

  By the way, the transfer request (S612, S614) during an incoming call or a call is a transfer request for only the call, whereas when a waiting transfer setting request (S610) is executed, a transfer cancellation request (S603). Until is executed, subsequent incoming calls are transferred to the set transfer destination. Note that the transfer setting request transmitted in S610 may be unconditional transfer setting, or may be transfer setting with conditions according to a predetermined time zone, a partner, or the like.

As described above, according to the present invention, it is not necessary to specify a transfer destination by a dial operation, and it is possible to instruct the main device to transfer a call during an incoming call, a call or a new incoming call with a simple operation.
On the other hand, in the conventional method, it is necessary for the operator to temporarily hold the call in progress and dial the transfer destination, and there is a risk that the call may be transferred to the wrong party due to a dial mistake. .

Incidentally, although the telephone system shown in FIG. 1 has been described as an example of the embodiment of the present invention, the present invention is not limited to this.
For example, the wireless access point 2 may be integrated with the main device 1.
Also, the outside line and the extension line are IP lines, the main apparatus 1 is an IP-PBX or call control server, the wireless access point is a wireless LAN access point, the wireless telephone 3 is a wireless LAN telephone, and the wired telephone 4 is an IP telephone. It may be.

  As a specific operation, instead of key operation, the wireless tag part of the transfer destination telephone and the wireless tag reader part of the transfer source telephone are touched, and the telephone number information of the transfer destination is read in advance, and "XXX" May be selected from a display menu such as “Do you want to transfer to?”.

Overall configuration diagram according to an embodiment of the present invention Functional block diagram of main device 1 Block diagram of radio telephone 3 Block diagram of wired telephone 4 Sequence diagram of transfer processing in the present invention Operation flow chart of wireless telephone 3 or wired telephone 4

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Main apparatus 2 ... Wireless access point 3 ... Wireless telephone 4 ... Wired telephone 5 ... Telephone network 6 ... Call destination terminal 11 ... External line corresponding part 12 ... Exchange Processing unit 13 ... Extension corresponding unit 14 ... Transfer control unit 15 ... Main control unit 31 ... Wireless communication unit 32, 42 ... Call processing unit 33 ... Microphone and speaker 34, 44 Key operation unit 35, 45 ... Specific operation detection unit 36, 46 ... Terminal control unit 37, 47 ... Display unit 38, 48 ... Wireless tag reader 39, 49 ... Wireless tag 40 ..Telephone main body 41 ... extension corresponding part 43 ... handset

Claims (3)

A telephone system comprising a main unit that accommodates a plurality of extensions and / or outside lines, and an extension telephone connected to the extensions by wire or wirelessly,
The extension telephone is
Tag information reading means for reading tag information from a wireless tag or barcode tag existing in the vicinity when there is a predetermined first specific operation, and information read by the tag information reading means as transfer destination information Transfer request means for requesting the main device to transfer a call;
The main unit is
When transfer is requested from the extension telephone, a call that the extension telephone is in a call, a call that is incoming to the extension telephone, or a new incoming call to the extension telephone according to the transfer destination information of the transfer request A telephone system having a tag reading and transferring function. The telephone system according to claim 1, wherein
The extension telephone is
When there is the predetermined first specific operation during standby,
If the main device is requested to transfer a new incoming call to the extension telephone, and if there is a predetermined second specific operation after the predetermined first specific operation, the transfer state Requesting the main device to release
When there is the predetermined first specific operation while receiving a call or during a call,
A telephone system having a tag reading and transferring function, wherein the main device is requested to transfer only a call during an incoming call or a call. The telephone device according to claim 1 or 2,
The extension telephone is a telephone having a handset,
A telephone system having a tag reading and transferring function, wherein the tag information reading means is attached to the handset.

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