JP2009064050A - Product warranty electronic registration and digital management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a warranty registration system in which a merchandise retail store inputs, manually or cooperatively with a merchandise inventory database and a POS system, a product warranty through the Internet to a database storing product warranty information instead of a member who is a purchaser. <P>SOLUTION: When a member wants to register the data of warranty description in purchasing merchandise, an affiliated retail store directly registers the warranty of purchased merchandise and merchandise desriptions in a database exclusive for a member in association with the own merchandise inventory database or a POS system or manually. Members accesses the database by using exclusive accounts, and manages, collates and transfers the warranty on the WEB between the members. The system always inspects whether or not recalled merchandise, stolen merchandise, and imitation merchandise are registered in the warranty database, and to, when such merchandise is found out, notify the members by using all communication means, and to also notify a recall enterprise, a sales manufacturer or a public institution or the like, of the inspection result. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

    In the present invention, the merchandise warranty and product description are entered into the warranty database by the member retailer on behalf of the purchaser. The purchaser is able to digitally manage the warranty, and relates to a system for providing product owner information to a third party as necessary.

    For most products, a guarantee is issued. A typical example is a home appliance warranty. Purchased products require a product warranty when receiving initial defects and free after-sales service. Since the product warranty is issued for each product, the purchaser is complicated to manage and easily lost. If the product warranty is lost, it cannot be proved even during the warranty period, and free after-sales service is not available.

    At present, product sales manufacturers do not know the final distribution destination of the products they sell. Product vendors have no way of knowing who owns the products they sell. There is no way to obtain customer information other than attaching a customer card to the product to be sold and letting the buyer voluntarily inform the product sales maker that the product is owned. If a recall occurs, the product owner cannot be notified directly and product collection / repair will not proceed.

    In addition, the following patent document 1 can be mentioned as a well-known technique relevant to this invention.

JP 2007-18467 A

      There is a warranty for each product. Therefore, there are a lot of guarantees, and for consumers, the management is complicated and often lost. When you buy a product at a consumer electronics retailer, you always get a printed warranty card, just like a receipt, but it is often lost along with the receipt. In addition, when a home appliance breaks down, there may be a situation in which unnecessary repair costs and guarantees cannot be received without a warranty card, even within the free warranty period.

    Recall information reported every day, but there is a current situation where recall collection is not progressing. The recall information is information that can be obtained only once, unless it is examined by itself, and cannot be obtained for a lifetime if the timing to know is missed. However, recall information often contains important notices such as fatal accidents, fires, and injuries that cause injuries, and is important information that can never be ignored. Even if you ask yourself, few people are working on listing and managing purchased products and checking the recall information every day. It is necessary to create a system that takes care of listing and managing purchased products and checking recall information one by one. The manufacturer cannot grasp the customer information of the product buyer, and it is almost impossible to notify directly.

    With the progress of electronic commerce, the buying and selling of commodities by individuals is actively performed. This is so-called auction sales. However, there are many fraud cases where goods are not sent and money is deceived. There have also been cases where stolen and counterfeit goods are bought and sold. Before paying for money, there is a need for a means of checking whether the product is real, stolen or counterfeit.

    In light of this situation, the present invention manages and transfers details of purchased items and warranty cards owned by a personal computer or mobile device at any time via the Internet. Data that enables quick discovery of recalled, stolen or counterfeit products. The purpose is to build a base system.

    It consists of the following seven systems.

Purchased Product Warranty Registration System When a member wishes to register a warranty card with a member retailer after purchasing a product, the member retailer confirms that the member is a member with a member ID or ID, Enter the warranty card and detailed information of the purchased product directly into the warranty database. (Enter manually or in conjunction with the merchandise inventory database of the member retail store and the POS system.)
When a unique merchandise inventory database or a POS system is not introduced, such as a small retail store or a private retail store, POS software with a built-in application dedicated to the original warranty is introduced and entered.

Personal account system Based on the member ID and password, access the specialized page from PC, mobile phone, FAX, telephone or contact the call center to manage the product warranty and product information in a unified manner.

Guarantee database This is a database for registering product warranty details entered by member retailers.
A database is created for members to purchase in the past and register their current product guarantees and product descriptions.
Warranty card details, warranty card registration number, product name, model number, serial number, manufacturer name, manufacturer contact information, manufacturer contact information, purchase store, purchase store contact information, purchase date, free warranty period, warranty period end date, warranty scope, registration It is made up of people.
Members are free to access and manage the product warranty they own.
A warranty registration number is issued to prevent counterfeiting, and a special logo or electronic signature is written and displayed on each warranty data.

Recall product, theft product, counterfeit product search system Search for registered product data from the written guarantee data using the product name, model number, and manufacturer name as the primary key. Applicable products are communicated to the owner using any means of communication.
Further, whether there is a stolen product or a counterfeit product is searched by using the product name, model number, serial number, and sales manufacturer name as a primary key. Investigate whether there is a serial number for the registered product, and check if there are random serial numbers or duplicates registered. The relevant product will contact the owner by e-mail or telephone, and will also contact the manufacturer (in the case of counterfeit goods) and public institutions (in the case of counterfeit goods or theft goods).

Warranty Transfer System A system for transferring warranty data between members.
Select the registered warranty card and enter the member ID you want to send.
Guarantee data is moved to the destination member.

Recall countermeasure database A database for registering and disclosing information on recall products for companies has been established. Accumulate and disclose information such as repairs of defective parts, examples of countermeasures, examples of countermeasures when a recall occurs, and manuals.

Recall-specific call center A call center that acts as a recall company and accepts questions and collects information.
Questions from consumers, recall collection information, and information on collection shops.

By carrying out the present invention, the guarantee is digitally managed for the consumer so that it is not lost. The warranty card can be displayed on a PC or mobile terminal, and the warranty card can be reissued. Also, by displaying the warranty card screen on the mobile terminal, you can get a warranty at the service center without an ID card or warranty card.
In addition, the recall information, theft information, and counterfeits can be directly notified to the target product owner.
Warranties and product details can be transferred between members.
When buying or selling auctions or shopping online, you can check whether a product is real, stolen or counterfeit before paying money.

By implementing the present invention, a member retailer can enjoy a fee by inputting the guarantee data on behalf of the member.
Each store and each company does not have to manage the warranty card and customer that each company does.
The retail store does not have to issue a guarantee and saves resources.

By implementing this invention, a product sales manufacturer and a product importer can quickly collect and repair recalled products when a recall is issued.
Recall collection costs can be reduced.
The manufacturer can grasp the statistical data of the products sold. It can also be used for marketing research.

Purchased product warranty registration system Purchases products from member retailers.
The member retailer confirms with the member whether to register the contents of the guarantee in the guarantee database.
The member retailer activates input-only software and connects to the Internet.
From the dedicated registration screen, enter the member ID to check if you are a member.
Enter and register the guarantee and product description in the member's dedicated guarantee database. (Enter manually or in conjunction with the merchandise inventory database of the member retail store and POS system.)
At a later date, the guarantee database operator will deduct the data registration fee from the member's bank account / credit card.
Guarantee database operators pay data registration fees to member retailers.

Personal account system In the case of PCs and mobile terminals, the member ID and password are entered to access the warranty database from the Internet.
In the case of FAX or telephone, contact the call center (operating the warranty database) and use it for the warranty database.
Members can freely manage the warranty data registered in the database, such as browsing, deleting, and transferring.

Warranty database The warranty database configuration consists of warranty registration number, product name, model number, serial number, manufacturer name, manufacturer contact information, manufacturer contact information, purchase store contact information, purchase date, free warranty period, warranty term end date , Warranty coverage, registrant. When the warranty is displayed, the owner name, owner address, and contact information are also displayed. In addition, a warranty registration number is issued to prevent counterfeiting, and a special logo or electronic signature is displayed.
The data registration agency fee is calculated by the number of guarantees entered.

Recall product, theft product, counterfeit product search system Search for registered product data from the written guarantee data using the product name, model number, and manufacturer name as the primary key. Applicable products are communicated to the owner using any means of communication.
Further, whether there is a stolen product or a counterfeit product is searched by using the product name, model number, serial number, and sales manufacturer name as a primary key. Investigate whether there is a serial number for the registered product, and check if there are random serial numbers or duplicates registered. Applicable products are communicated to the owner using any means of communication, and are also contacted with the manufacturer (in the case of counterfeit products) and public institutions (in the case of counterfeit products and theft products).

Warranty transfer system Select the registered warranty data that you want to transfer.
Enter the member ID you want to send.
Guarantee data is moved to the destination member.

Recall countermeasure database Recall information is collected from the Ministry of Land, Infrastructure, Transport and Tourism and the National Center for Consumers and registered in the database.
Disclosure of information on recalled products for companies.
Disclose defective parts repairs, countermeasure examples, manuals, etc.

Recall-specific call center A call center that acts as a recall company and accepts questions and collects information.
Accepts warranty management services for members who do not have a PC or mobile device.
When a recall is detected, it changes to a recall company and receives questions and collects recalled products.
Provide information on repair shops.
Receive recall products directly from consumers for a fee, and perform repair procedures.

Configuration diagram of product warranty registration system Warranty registration chart Usage diagram of warranty database Warranty transfer system between members Recall search and notification system diagram Theft product, imitation product search system diagram Warranty statement example Member screen example

Explanation of symbols

1 Member retail store headquarters 2 Warranty database 3 Merchandise sales manufacturer / importer 4 Member retail store / net shop 5 Member 6 Retail retailer / repair shop 7 Transferr 8 Assignee 9 Recall detection company 10 Public organization / Product sales maker 11 Good faith registrant

Claims (5)

        Guarantee that merchandise sales retailer inputs product warranty card manually or linked with product inventory database or POS system on the Internet on a dedicated database for storing member-owned product warranty certificate information on behalf of the member who is the purchaser Registration system.         Build a warranty database that stores product warranties issued to product buyers. The warranty database is a product information that identifies the product subject to warranty and warranty period information that specifies the validity period of the free warranty for each product warranty, and has a record that associates the purchase location and owner information of the product warranty. .         A system in which members' individual guarantees registered in the guarantee database can be inquired and transferred to other members through the homepage and call center.          When an inquiry request regarding recall, theft, or counterfeit product is received from a company or public agency for a product registered in the warranty database, the warranty database is searched and information on the corresponding product owner is provided. In addition, a system that notifies the corresponding product owner using any communication means. Recall countermeasure database system that stores information such as recall products and defective part repair and countermeasure examples, and countermeasure examples and manuals when a recall occurs.