JP2009009464A - Log accumulation device and log accumulation program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To efficiently acquire necessary log information concerned with an error, when the error has occurred in an operation process part of equipment. <P>SOLUTION: The operation process parts 1, 3 operate the equipment. An error monitoring part 5 monitors the operation process parts 1, 3 to detect the error. A log storage part 13 stores the log information of the operation process parts 1, 3. A log management part 11 extracts the log information out of operation information from the operation process parts 1, 3 concerned with the error, when the error monitoring part 5 detects the error in the operation process parts 1, 3, and storage-manages the log information in the log storage part 13. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a log storage device and a log storage program, and more particularly to an improvement of a log storage device and a log storage program that are suitable for mounting in an electronic device such as a multi function peripheral (MFP).

  In recent years, multifunction devices and other electronic devices have provided various functions according to the operation of the software program. From the viewpoint of facilitating maintenance and inspection, a record of the operation status of the software program is output as log information. To be accumulated.

  However, in a multi-function device, etc., there are many locations that operate with software programs, and in order to obtain log information of all these operating locations, a large storage capacity is required and the original processing operation is hindered. There is also a worry.

  In order to solve such a situation, various ideas have been conventionally made, and for example, Japanese Patent Laid-Open No. 2006-23631 (Patent Document 1) has been proposed.

This patent document 1 collects detailed log information in a state where there is a high possibility of affecting the operation such as startup or setting change, and collects the minimum necessary log information in a state of stable operation in a steady state. As a result, necessary log information can be collected without squeezing the resource or main body function for storing the log file of the apparatus.
JP 2006-23631 A

  However, although Patent Document 1 described above acquires log information from a place where an error is likely to occur, it collects necessary log information even in a steady operation state in which no failure occurs, and still remains. There is a concern that a large storage capacity is required and the original processing operation is hindered.

  In addition, since log information is sequentially accumulated during steady operation, there is a problem that it takes time to identify and analyze a failure location when a failure occurs.

  The present invention has been made to solve such a problem, and an object of the present invention is to provide a log storage device and a log storage program capable of efficiently acquiring necessary log information when an error occurs.

  In order to solve such a problem, a log storage device according to the present invention includes an operation process unit that operates a device, an error monitoring unit that monitors the operation process unit and detects an error, and a log of the operation process unit Log storage unit for storing information and log management for storing and managing operation information from the operation process unit related to the error as log information when the error monitoring unit detects an error in the operation process unit Part.

  Further, the log storage device according to the present invention includes an operation process unit for operating a device, an error monitoring unit for monitoring the operation process unit to detect an error, and a log storage unit for storing log information of the operation process unit Then, when the standard log information is extracted as the log information from the operation information according to the operation process unit, and the error monitoring unit detects an error of the operation process unit, the operation process unit related to the error A detailed log information more detailed than the standard log information is extracted from the operation information as the log information, and a log management unit for storing and managing the log information in the log storage unit is provided.

  In the log storage device of the present invention, the log management unit ranks the fineness of the log information extracted from the operation information according to the operation process unit based on the preset rank information, A configuration in which log information corresponding to the rank is extracted and stored is also possible.

  In the log storage device of the present invention, the log management unit can store and manage the operation information of the operation process unit related to the error as it is in the log storage unit.

  In the log storage device of the present invention, a configuration in which the error monitoring unit monitors errors at a predetermined cycle is also possible.

  The log accumulation program according to the present invention is an error monitoring process for detecting an error by monitoring the operation process unit for a computer that controls accumulation of log information related to an error during operation of the operation process unit that operates the device; When an error of the operation process unit is detected in the error monitoring process, the operation information from the operation process unit related to the error is stored in the log storage unit as log information and managed. is there.

  In addition, the log storage program according to the present invention is an error monitoring process for monitoring an operation process unit and detecting an error with respect to a computer that controls and stores log information related to an error during operation of the operation process unit that operates the device. When the standard log information is extracted as the log information from the operation information according to the operation process unit, and the error monitoring process detects an error in the operation process unit, the operation process unit related to the error Detailed log information more detailed than the standard log information is extracted as the log information from the operation information, and a log management process for storing and managing the log information in the log storage unit is executed.

  In the log storage program of the present invention, the log management process ranks the fineness of log information extracted from the operation information from the operation process unit based on the rank information set in advance, and ranks the rank from the operation information. A configuration is also possible in which log information corresponding to each is extracted and stored and managed.

  In the log storage program of the present invention, the log management process may store and manage the operation information from the operation process unit related to the error as the log information as it is in the log storage unit.

  In the log storage program of the present invention, the error monitoring process may be configured to monitor the error at a predetermined cycle.

  In such a log storage device and log storage program according to the present invention, the error monitoring unit detects an error by monitoring the operation process unit that operates the device, and the error monitoring unit detects an error in the operation process unit. At this time, since the operation information from the operation process unit related to the error is extracted as log information and stored in the log storage unit and managed, it is possible to efficiently acquire necessary log information when an error occurs.

  In the log storage device and the log storage program according to the present invention, the error monitoring unit detects an error by monitoring the operation process unit that operates the device, and the error monitoring unit detects an error in the operation process unit. Since the detailed log information more detailed than the standard log information is extracted as the log information from the operation information of the operation process unit related to the error and stored in the log storage unit, the detailed log information at the time of the error occurrence is stored. It can be acquired efficiently.

  In the present invention, in the configuration in which the granularity of the log information extracted from the operation information from the operation process unit is ranked, and the log information corresponding to the rank is extracted from the operation information and stored and managed, the further Log information according to the operation process part can be efficiently acquired.

  In the present invention, in the configuration in which the operation information from the operation process unit related to the error is stored and managed in the log storage unit as the log information as it is, it is possible to prevent omission of log information when an error occurs.

  In the present invention, in the configuration in which the error is monitored at a predetermined cycle, log information corresponding to the operation process unit can be efficiently acquired in a state where it is difficult to burden the operation of the device or the operation process unit.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. The log storage program according to the present invention will be described in the process of describing the log storage device according to the present invention.

  FIG. 1 is a schematic configuration diagram showing an embodiment of a log storage apparatus according to the present invention.

  In FIG. 1, operation process units 1 and 3 are components that execute various functions such as a printing function, an image reading function, a communication function, and the like by an operation of a software program in a multifunction machine 15 described later, for example. A and B, modules C and D are formed, and these are individually or connected to control the operation. A specific example of the operation process units 1 and 3 in the multifunction machine 15 will be described later.

  Modules A to D are a set of unit programs that form a software program and realize the operation function of the multifunction device 15, and realize the original operation function of the multifunction device 15.

  The operation process units 1 and 3 and the modules A to D include the operation process ID and the module ID, which are identification codes of the operation process unit or the module itself, and the operation information on the normal operation, as well as the operation process unit itself or the module itself. It has a function of outputting error information when an operational error is detected, and is connected to the error analysis unit 7 of the error monitoring unit 5 and the log management unit 11 of the log storage unit 9.

  In addition, illustration of the connection state of the operation process parts 1 and 3 and the modules A to D and the error monitoring part 5 (error analysis part 7) is simplified.

  The error monitoring unit 5 has a function of monitoring and confirming operation states of the operation process units 1 and 3 and the individual modules A to D at a predetermined cycle or constantly.

  When the error monitoring unit 5 receives error information from the operation process unit 1, 3 or the modules A to D, the error analysis unit 7 analyzes the error signal and the operation process unit 1, 3 or the module A to which the error has occurred. D has characteristics, and has a function of outputting error detection information including the operation process ID and module ID related to the specified operation process units 1 and 3 or modules A to D to the log management unit 11 of the error analysis unit 7. is doing.

  The log management unit 11 of the log accumulating unit 9 always acquires operation information from the operation process units 1 and 3 and the modules A to D, and the error analysis unit 7 (error monitoring unit 5) operates the operation process units 1 and 3. Error detection information output when an error is detected in the modules A to D, and the log information is ranked (granularity) according to the operation process units 1 and 3 and the modules A to D, and the log information is ranked. Is stored in the log storage unit 13.

The ranking of log information according to the operation process parts 1 and 3 and the modules A to D is as follows:
Based on the preset rank, the details of the log information extracted from the operation information according to the operation process unit and modules A to D are ranked. For example, for module A, all detailed log information is extracted In the ranking determination management, schematic log information is extracted for modules B and C, and log information is not extracted for module D. In addition, rough log information about the main items is used as standard log information for convenience.

  The log management unit 11 can be configured to store the detailed log information of the operation process units 1 and 3 and modules A to D related to the error in the log storage unit 13 as they are.

  The log storage unit 13 is a memory that stores the log information output from the log management unit 11 in a readable / writable manner.

  Since such a log storage device according to the present invention can be installed in the multifunction device 15, the operation of the log storage device will be described through the description of the multifunction device 15.

  FIG. 2 is a block diagram showing a multi-function machine 15 equipped with a log storage device according to the present invention.

  In FIG. 2, the multifunction machine 15 is configured to include an image reading unit 19, a storage unit 21, an output port unit 23, an operation panel unit 25, a printing unit 27, a communication unit 29, and others with the main control unit 17 as a main body. Yes. The function of the main control unit 17 will be described later.

  The image reading unit 19 is a known scanner that optically reads an image from, for example, a printed document of a plurality of pages under the control of the main control unit 17 and generates electronic document data as a print job by performing a filtering process or the like. The generated document data is sequentially stored in the storage unit 21 for each page of the document.

  The storage unit 21 stores document data read by the image reading unit 19, document data received by the communication unit 29, the above-described log information, and ranking information under the control of the main control unit 17. For example, a hard disk (HDD) or the like that stores 17 operation programs. That is, the storage unit 21 has a function as the log storage unit 13 described above.

  The output port unit 23 is a known interface unit that inputs / outputs various information to / from an external storage unit (not shown) such as a USB memory.

  The operation panel unit 25 also serves as, for example, a touch switch input unit and a liquid crystal type display unit disposed on the upper part of the apparatus main body case (not shown), and displays the operation state of the multi-function device 15 and the error information described above. In addition to being able to display, it has a function of receiving the rank setting and change input described above and outputting them to the main control unit 17.

  The printing unit 27 is a black-and-white or color printing engine that prints document data, error information, log information, and the like stored in the storage unit 21 on printing paper and discharges them under the control of the main control unit 17. Therefore, detailed description and illustration are omitted.

  The communication unit 29 is a known interface unit that transmits and receives image data and the like according to a predetermined protocol to a network 31 such as a public communication line, the Internet, or an in-house LAN as a notification destination under the control of the main control unit 17.

  The main control unit 17 includes a CPU, a ROM that stores an operation program for the CPU, a RAM that is a temporary storage unit for processing information, and an input / output interface (both not shown), an image reading unit 19, a storage Control unit 21, output port unit 23, operation panel unit 25, printing unit 27, and communication unit 29, and perform the main functions of the multi-function device 15 by taking part of those functions, and also have the following functions: ing.

  That is, the main control unit 17 monitors the operation state in the process of controlling the image reading unit 19, the output port unit 23, the operation panel unit 25, the printing unit 27, or the communication unit 29, and detects an error. 5 (error analysis unit 7).

  Further, when the error monitoring unit 5 detects an error in the image reading unit 19, the output port unit 23, the operation panel unit 25, the printing unit 27, or the communication unit 29, the main control unit 17 It has a function as the log management unit 11 (log storage unit 9) that stores and manages the operation information related to the error in the storage unit (log storage unit) 21 (13) as log information.

  Accordingly, the image reading unit 19, the output port unit 23, the operation panel unit 25, the printing unit 27, and the communication unit 29 are all operated by the software program under the control of the main control unit 17 in the multifunction machine 15. This corresponds to the operation process units 1 and 3 (modules A to D) described above.

  Next, the operation of the above-described log storage device according to the present invention will be described with reference to the flowcharts of FIGS. FIG. 3 is a flowchart showing the operation of the error monitoring unit 5, and FIG. 4 is a flowchart showing the operation of the log storage unit 9.

  In FIG. 3, when the program is started, the error monitoring unit 5 checks the status of the operation process units 1 and 3 in step S1, and the error monitoring unit 5 checks the status of the modules A to D in step S2. In step S3, the error monitoring unit 5 determines whether there is an error.

  If there is no error and step S3 is NO, the process ends. If there is an error and step S3 is YES, the error monitoring unit 5 creates error detection information in step S4, and the error detection information is displayed in step S5. The log storage unit 9 is notified, and in step S6, the error monitoring unit 5 determines whether or not all processes have been confirmed.

  If the confirmation of all the process parts is not completed and step S6 is NO, the process returns to step S1 and repeats steps S1 to S6. When the confirmation of all the process parts is finished and step S6 becomes YES, the process is terminated.

  In FIG. 4, the log management unit 11 confirms the operation states of the operation process units 1 and 3 and the modules A to D in step S11, and the log management unit 11 detects error detection information (from the error monitoring unit 5) in step S12. It is determined whether or not step S5) in FIG. 3 is present.

  If there is no error information and step S12 is NO, the process ends. If there is error information and step S12 is YES, the log management unit 11 determines the setting of the log rank (granularity) in step S13.

  If the log rank setting for the error information is “standard”, the log management unit 11 extracts the standard log information and stores it in the log storage unit 13 in step S14, and ends. If the log rank setting is “detailed”. In step S15, detailed log information corresponding to the rank is extracted and stored, and the process ends.

  Such a processing procedure corresponds to the log storage program according to the present invention.

  As described above, the log storage device of the present invention includes the operation process units 1 and 3 that operate the devices, the error monitoring unit 5 that detects the errors by monitoring the operation process units 1 and 3 (modules A to D), A log storage unit 13 for storing log information of the operation process units 1 and 3 (modules A to D) and a predetermined log information from the operation information according to the operation process units 1 and 3 (modules A to D). When standard log information is extracted and the error monitoring unit 5 detects an error in the operation process units 1 and 3 (modules A to D), the operation process units 1 and 3 (modules) are detected based on preset rank information. A to D) rank the fineness of log information extracted from the operation information, and calculate the standard log information from the operation information of the operation process units 1 and 3 (modules A to D) related to the error. Detailed detailed logging information is extracted as the log information, and a log management unit 11 for storing and managing their log information to the log storage unit 13.

  Therefore, when an error occurs in the operation process units 1 and 3 (modules A to D), the operation process units 1 and 3 (module A) are obtained from the operation information of the operation process units 1 and 3 (modules A to D) related to the error. ~ D) can be automatically extracted and stored in the log storage unit 13 according to the rank, and by efficiently acquiring necessary log information at the time of error occurrence, it is large to store the log information. It doesn't require much storage capacity, and there is little worry that it will hinder the original processing operation of the device.

  In particular, since detailed log information at the time of error occurrence is easily and reliably stored, it contributes to investigation of the cause when a failure occurs in a device on the user side.

  Moreover, if the operation information from the operation process units 1 and 3 (modules A to D) related to the error is stored and managed in the log storage unit 13 as it is, it is possible to prevent omission of detailed log information when an error occurs. Become.

  Further, since the error monitoring unit 5 monitors the error at a predetermined cycle, the operation process units 1, 3 are not easily burdened with the operation of the device or the operation process units 1, 3 (modules A to D). Log information corresponding to (modules A to D) can be efficiently acquired.

  In the present invention, the standard log information can be stored according to the operation process units 1 and 3 (modules A to D) without detecting the error detection information.

  By the way, in the log storage device of the present invention, predetermined standard log information is usually extracted as log information from the operation information in accordance with the operation process units 1 and 3 (modules A to D), and the error monitoring unit 5 operates the operation process unit. The configuration is not limited to extracting detailed log information when errors of 1 and 3 (modules A to D) are detected.

  That is, in the log storage device of the present invention, when the error monitoring unit 5 detects an error in the operation process units 1 and 3 (modules A to D), the operation process units 1 and 3 (modules A to D) related to the error. It is possible to store and manage the operation information as log information in the log storage unit 13, and the log management unit 11 may be formed in accordance with this.

  In the above-described embodiment, the operation process units 1 and 3 and the modules A to D forming the operation process units 1 and 3 have been described separately. However, the operation process units 1 and 3 in the present invention are themselves and the components forming the same. Is included.

  With reference to such a log storage program according to the present invention, the log storage program according to the present invention includes an error monitoring process for detecting errors by monitoring the operation process units 1 and 3 (modules A to D), Predetermined standard log information is extracted as the log information from the operation information according to the operation process units 1 and 3 (modules A to D), and the error monitoring process is performed by the operation process units 1 and 3 (modules A to D). ), The detailed log information more detailed than the standard log information is extracted as the log information from the operation information of the operation process units 1 and 3 (modules A to D) related to the error, and the log information Is stored in the log storage unit 13 and managed by the computer.

  Also in such a log storage program according to the present invention, log management processing is based on the rank information set in advance, log information extracted from the operation information from the operation process units 1 and 3 (modules A to D). A structure that ranks the fineness, extracts detailed log information according to the rank from the operation information, stores and manages the operation information, operation information from the operation process units 1 and 3 (modules A to D) related to the error It is possible to store and manage the log information as it is in the log storage unit 13, and the error monitoring process monitors the error at a predetermined cycle, thereby obtaining the same effect as the log storage device described above. Is possible.

  Moreover, in the log storage program according to the present invention, when an error is detected in the operation process units 1 and 3 (modules A to D) by the error monitoring process, the operation process units 1 and 3 (modules A to D) related to the error are detected. It is also possible to store and manage the operation information from) as log information.

  The present invention is not limited to the above-described multi-function device 15 but can be widely applied to printers, personal computers, and other electronic devices that operate with software.

It is a schematic block diagram which shows embodiment of the log storage apparatus which concerns on this invention. 1 is an external view showing a multifunction machine that implements a log storage device according to the present invention. It is a flowchart explaining operation | movement of the log storage apparatus based on this invention. It is a flowchart explaining operation | movement of the log storage apparatus based on this invention.

Explanation of symbols

1, 3 Operation process unit 5 Error monitoring unit 7 Error analysis unit 9 Log storage unit 11 Log management unit 13 Log storage unit 15 Multifunction device 17 Main control unit (log storage unit)
19 Image reading unit (operation process unit)
21 Storage unit (operation process unit)
23 Output port part (operation process part)
25 Operation panel section (operation process section)
27 Printing Department (Operation Process Department)
29 Communication Department (Operation Process Department)
31 Network A, B, C, D Module

Claims (10)

An operation process unit for operating the device;
An error monitoring unit that monitors the operation process unit and detects an error;
A log storage unit for storing log information of the operation process unit;
When the error monitoring unit detects an error in the operation process unit, a log management unit that stores and manages operation information from the operation process unit related to the error in the log storage unit as the log information;
A log storage device comprising: An operation process unit for operating the device;
An error monitoring unit that monitors the operation process unit and detects an error;
A log storage unit for storing log information of the operation process unit;
When the standard log information is extracted as the log information from the operation information according to the operation process unit, and the error monitoring unit detects an error of the operation process unit, the operation of the operation process unit related to the error A log management unit that extracts detailed log information more detailed than the standard log information from the information as the log information, and stores and manages the log information in the log storage unit;
A log storage device comprising: The log management unit ranks the fineness of the log information extracted from the operation information according to the operation process unit based on preset rank information, and the log according to the rank from the operation information The log storage device according to claim 1 or 2, wherein information is extracted and stored and managed. The log storage device according to claim 1, wherein the log management unit stores and manages the operation information of the operation process unit related to the error as the log information in the log storage unit as it is. The log storage device according to claim 1, wherein the error monitoring unit monitors the error at a predetermined cycle. For the computer that stores and controls log information related to errors during operation of the operation process unit that operates the device,
An error monitoring process for detecting an error by monitoring the operation process unit;
When an error of the operation process unit is detected in the error monitoring process, log management processing for storing and managing operation information from the operation process unit related to the error in the log storage unit as the log information;
A log storage program characterized in that For the computer that stores and controls log information related to errors during operation of the operation process unit that operates the device,
An error monitoring process for detecting an error by monitoring the operation process unit;
When the standard log information is extracted as the log information from the operation information according to the operation process unit, and the error monitoring process detects an error of the operation process unit, the operation of the operation process unit related to the error Detailed log information more detailed than the standard log information is extracted from the information as the log information, and log management processing for storing and managing the log information in a log storage unit;
A log storage program characterized in that The log management process ranks the fineness of the log information extracted from the operation information from the operation process unit based on preset rank information, and the log information corresponding to the rank from the operation information The log storage program according to claim 6 or 7, wherein the log is stored and managed. The log storage program according to claim 6 or 7, wherein the log management process stores and manages the operation information from the operation process unit related to the error in the log storage unit as it is as the log information. The log accumulation program according to any one of claims 6 to 9, wherein the error monitoring process monitors the error at a predetermined cycle.

Images