JP2009003521A - Number indicator - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a number indicator equipped with a display panel on each of the surface and back face for achieving visually easily viewable display configurations. <P>SOLUTION: A number indicator is provided with a display panel on each of the surface and back face, and the display panel on the surface displays user numbers applied to each of users calculated by an acceptance processing system, and the display panel on the back face displays the stand-by time of the users calculated by the acceptance processing system according to the combination of digit display and schematic depiction display, and displays the number of waiting persons of the users calculated by the acceptance processing system according to the combination of the digit display and the schematic depiction display. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  TECHNICAL FIELD The present invention relates to a technical field of a number indicator that displays a user number assigned to a user and guides the user to a corresponding service window in an acceptance processing system that includes a plurality of service windows and calls a user to the corresponding service window. More specifically, the present invention relates to a number indicator that has display panels on both the front surface and the back surface to realize a visually easy-to-see display mode.

  Conventionally, as a reception processing system in which a bank or a government office has a plurality of service windows and calls a user to the corresponding service window, a number is assigned to the user in the order of visit, and the assigned number is a service corresponding to the numerical order. A method of displaying on a number display installed at a window and calling the user to a service window is widely used in practice, and is disclosed in Patent Documents 1 and 2 below.

  In these reception processing systems, a number display for calling a user is generally composed of a display panel for displaying the user number on the surface thereof, a speaker for emitting a calling voice, a window number display unit, and the like.

  Some number indicators have display panels on both the front and back sides. The user number is also displayed on the front surface of the display, and on the back surface, either one of the waiting number or waiting time at the window can be selectively displayed to the business manager.

JP-A-5-216907 JP 2002-109142 A

  The number indicator that selectively displays the waiting number or waiting time of the counter corresponding to the back side mentioned above, the business manager knows in real time how many waiting times or waiting numbers are at multiple service counters Therefore, depending on the teller's business processing ability, the user can be called to the appropriate counter, and the counter service can be performed efficiently without waiting for the customer without meaning. .

  However, the display panel on the back is an alternative display that can display only one of the waiting number and the waiting time. Therefore, it has been pointed out that it is difficult for the business administrator to determine which information is displayed based on the displayed numeric contents. It is pointed out that the numerical notation displayed on the display panel is difficult to recognize intuitively.

  In addition, the information that the business manager wants to grasp differs depending on the business processing contents of each service window, and it is necessary to switch between one of the waiting number and the waiting time as appropriate for each window. However, once set, it is necessary to stop the reception processing system in order to change it, and since it cannot be switched during the window business operation, it is a factor that the efficient window process cannot be performed.

  The present invention allows a number indicator having display panels on the front and back surfaces to display either one or both of waiting time and waiting number on the back surface, and quickly recognizes information that the business manager wants to know for each window. Another object of the present invention is to provide a number display device that can realize efficient general window processing as a visually easy-to-view display configuration.

  The next object of the present invention is to display the contents displayed on the back side of the user number, waiting time and waiting number of people in numerical display and schematic diagram display. The purpose is to provide a number indicator that can manage business, is easy to see, and can realize more efficient window processing without misunderstanding by a teller or business manager.

As means for solving the above-described problems of the prior art, the number indicator according to the invention described in claim 1 is:
In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number calculated by the reception processing system and given to each user,
The display panel on the back surface displays the waiting time of the user calculated by the reception processing system in combination with a numerical display and a schematic diagram display.

The number indicator according to the invention described in claim 2 is:
In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number assigned to each user calculated by the reception processing system,
The display panel on the back surface displays the number of waiting users calculated by the reception processing system in a combination of numerical display and schematic display.

The number indicator according to the invention described in claim 3 is:
In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number assigned to each user calculated by the reception processing system,
The display panel on the back surface displays the waiting time of the user calculated by the reception processing system in a combination of a numerical display and a schematic diagram display, and the waiting number of users calculated by the reception processing system, It displays by the combination of a numerical display and a schematic diagram display.

The number indicator according to the invention described in claim 4 is:
In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number assigned to each user calculated by the reception processing system,
The display panel on the back side displays three types of information by combining the user number calculated by the reception processing system and displayed on the display panel on the front side, and a schematic diagram display of the waiting time and waiting number. Features.

The number display device according to the invention described in claims 1 to 3 has a display panel on the front surface and the back surface, and the display panel on the back surface represents the waiting time and / or the waiting number calculated by the reception processing system, respectively. Since it is configured to display a combination of numerical display and schematic diagram display,
First, the business manager can instantly grasp the information he wants to know for each window from the two types of displayed information, and can manage more efficient window processing from the two pieces of information.
In addition to the numerical display of the two pieces of information, a schematic display that can be intuitively recognized can be combined to reduce misrecognition of the display content as compared to viewing only the numbers.
Furthermore, since the processing time for each contact person (teller), which was not known in the past, can be visually recognized by anyone, not only can the skill of the teller be determined, but there is also a synergistic effect that the processing awareness on the teller side is increased.

  In the invention described in claim 4, the display panel on the back surface of the number indicator can switch between three types of information combining the user number displayed on the front surface and the schematic display of the waiting time and waiting time. Because the information is displayed, the business manager can manage the business based on a large amount of information, thereby contributing to providing an efficient service without misunderstanding.

The present invention includes a number display 4 that includes a plurality of service windows and displays a usage number assigned to a user and guides it to the corresponding service window in the reception processing system 1 that sequentially calls a user to the corresponding surge window. It is.
The number indicator 1 has display panels 40 and 41 on the front surface F and the back surface B, respectively.
On the display panel 40 of the front surface F, the user number assigned to each user calculated by the reception processing system 1 is displayed.
The display panel 41 on the back surface B displays the waiting time and / or the waiting number of each user calculated by the reception processing system 1 in a combination of a numerical display and a schematic diagram display.

Embodiments of the present invention will be described below with reference to the drawings.
As shown in FIG. 1, the number display device 1 of the present invention is preferably implemented as a window number display device in a reception processing system 1 implemented in, for example, a bank. The dimensions of the illustrated display are about 70 mm in length and about 100 mm in width.

  As shown schematically in FIG. 1, the reception processing system 1 includes a card issuing machine 2 that issues a reception number card to a user who has visited a bank or the like, and a teller that performs a call operation by a teller who performs a counter service. The operation unit 3, the number display 4 for displaying the user number, the waiting time, the number of waiting persons, the data sent from the card issuing machine 2 and the teller operation unit 3 are processed and used for the number display 4. The central processing unit 5 is configured to display three types of data, such as a person number, a waiting time, and a waiting number, in a switchable manner.

Next, the configuration of the number display 4 of the present invention will be specifically described with reference to FIGS. 2A and 2B.
The number display 4 is provided with plate-like display monitors 40 and 41 having light emitting elements arranged on the front surface F (FIG. 2A) and back surface B (FIG. 2B) to form a screen.
The display monitors 40 and 41 use an LCD (Liquid Crystal Display) capable of controlling light emission with reduced power consumption, and control each light emitting element to display numbers and schematic diagrams corresponding to the corresponding numbers. These light emitting elements emit light in white, and light emitting elements not related to the numerical display emit light in blue or black to display numbers that are easy to see.

  The surface F visually recognized by the user displays the number assigned to the user calculated by the reception processing system 1 on the display panel 40, and also when the same number display 4 is shared by two windows. Are provided with direction indicating LEDs 42 and 43 indicating the right or left window, and a speaker 44 for notifying the user number by voice. In the illustrated example, the numeric display is a three-digit display, but this is not restrictive.

On the back B, the waiting time calculated by the reception processing system 1 and the number of waiting persons are displayed on the display monitor 41 in combination with a numerical display and a schematic diagram display, and a green LED 45 that generates an assistance request signal to the business manager. And a red LED 46. As shown in the figure, the schematic diagram display is, for example, a graph display arranged below the display panel 41. The graph G, a logo R visually indicating waiting time and waiting number, and a waiting time below the graph. It is composed of a title part T for displaying time or waiting number of people. By the way, one graph is set as 1 to 15 minutes or one person and displayed.
Incidentally, the green LED 45 is issued when an important customer comes, and the red LED 46 is issued when the teller is operated by the teller operation unit 3 when a problem occurs in dealing with the customer.

  As described above, the information displayed on the display monitor 41 can display the waiting time and the waiting number on the left and right by combining the numerical display and the schematic diagram display. From the two types of information displayed, it is possible to instantly grasp the information desired for each window, and more efficient window processing can be managed from the two information. In addition, since the two pieces of information can be visually recognized by the graph G, it is possible to reduce misperceptions as compared to viewing numbers. Furthermore, since the processing time for each contact person (teller), which was not known in the past, can be visually recognized by anyone, not only can the skill of the teller be determined, but there is also a synergistic effect that the processing awareness on the teller side is increased.

Not limited to this, on the display panel 41 on the back surface B, as shown in the figure, the number display is a four-digit display. It is also possible to display a combination of three types of time and waiting number display (not shown) (invention of claim 4).
Of course, in the case of a simple counter service, information on either waiting time or waiting number can be displayed by combining numerical display and schematic diagram display (invention according to claim 1 or 2). These display forms can be set by the central processing unit 5 and also by the number display 4 main body.

  Next, the internal configuration of the number display 4 will be described with reference to the circuit diagram of FIG. The number display unit 4 includes an internal power generation unit 400, a communication unit 401 that controls communication with the card issuing machine 2, the teller operation unit 3, and the central processing unit 5, and a main body control unit (CPU) 402 of the display unit 4. On the display panel 41 on the back B, the audio AMP 403 that generates the audio signal sent from the main body control unit 402 on the speaker 44, the front LCD driver 404 that displays the user number on the display panel 40 on the front surface F, The back LCD driver 405 for displaying numbers (waiting time, waiting number of people, or user number) and a schematic diagram display, and the user displayed when the number display 4 on the front F is commonly used for two windows L which turns on / off the direction indicating LEDs 42 and 43 indicating whether the number is a right or left window based on a signal from the main body control unit 402 From the D driver 406 and the LED driver 407 that activates on / off of the corresponding green LED 45 and red LED 46 based on the signal from the main body control unit 402 when the assistance request signal is transmitted from the teller operation unit 3 on the back B. It is configured.

  Next, a procedure for performing the reception process by the reception processing system 1 will be described with reference to the flowchart of FIG. In particular, the processing procedure for information displayed on the front and back display panels 40 and 41 of the number display 4 of the present invention will be mainly described.

  First, in step A, when the business administrator turns on the entire power of the reception processing system 1, in step B, the terminal connection check of the card issuing machine 2, the teller operation unit 3, the number display 4, and the central processing unit 5 is performed. The

Next, the business administrator performs display setting and reading of the display panel by the central processing unit 5. The display setting of the display panel is, as described above, particularly in the display panel 41 on the back surface B. (1) Two types of information, waiting time and waiting number, are displayed in combination with numerical display and schematic display (see FIG. 2B),
(2) Display three types of information: number display of user number and schematic diagram display of waiting number and waiting time.
(3) Either one of the number of waiting persons and the waiting time is displayed by combining the numerical display and the schematic diagram display. This setting can be set for each main body of the number display 4.
You can also switch the display mode as needed even during work.

  From step D, the reception work is started. First, every time the card issuing machine 2 of the reception processing system 1 issues a number card to the user (YES), a data transmission process is performed via the communication unit 401 to the main body control unit 402 of the number display 4 and step D1. Then, the number of waiting persons on the display panel 41 on the back B is added, and a schematic diagram display (graph display) is also added in conjunction with it, and a data processing completion notice is transmitted to the central processing unit 5. However, when the waiting number is not displayed (3), this processing is not performed. If the card is not issued in step D (NO), the process proceeds to step E.

  In step E, when the teller who performs the counter operation operates the teller operation unit 3 to display the user number, the call signal is transmitted to the main body control unit 402 via the communication unit of the number display unit 4, and step E The corresponding user number is displayed on the display panel 40 on the surface F of the number display 4 and a voice call is made by the speaker 44. At this time, if the user number is set to be displayed on the display panel 41 on the back surface B in step C, it is displayed on both the display panels 40 and 41 at the same time. When the call of the user is completed, the main body control unit 402 subtracts the waiting number displayed on the display panel 41 on the back surface B of the number display 4 in step E2, and subtracts the schematic diagram display (graph). When all the processes in step E are completed, a data processing completion notification is transmitted to the central processing unit 5. However, this processing is not performed in the case of setting not to display the waiting time (3). If the call is not yet executed by the teller operation unit 3 at this step E (N), the process proceeds to step F.

  If it is necessary to change the waiting time per person set in Step F (Y), if the waiting time is increased in Step F01, the waiting time on the display panel 41 on the back B is added in Step F02. Then, a schematic diagram display (graph) is also added. If the waiting time is not increased (N), the process proceeds to step F03, and if the waiting time is decreased, the waiting number on the display panel 41 on the back surface B is subtracted in step F04, and the schematic diagram display (graph) is also subtracted. When the data processing in the number display 4 is completed in step F, a notification is transmitted to the central processing unit 5. In this step, the waiting time per person is set to 3 minutes, for example, and the error with the set time of the processing time spent for the window work for each user is changed as needed.

In step F, if there is no change in the waiting time, (N) the process returns to step D and repeats the routine of steps D to F described above.
Further, in step G, there is an action in steps D, E, and F (Y), and when the data is transmitted, a process of waiting for a response of the data processing completion notification from the number display 4 is performed.

  By the above steps A to H, necessary information can be displayed on the front and back display panels 40 and 41 of the number display 4 of the present embodiment in a switchable manner. In particular, in the display panel 41 on the back surface B, 1 to 3 types of information can be displayed in combination with a numerical display and a schematic display, and a business manager or a teller can selectively switch the display form of the display panel 41. It is possible to carry out efficient window operations according to the situation.

  Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments and can be implemented in various forms without departing from the gist of the present invention.

It is a figure which shows the outline | summary of the reception processing system in which the number indicator of this invention is used. A is a front view showing the surface of the number indicator of the present invention. B is a front view showing the back surface of the number indicator of the present invention. It is a block diagram which shows the internal structure of a number indicator. It is the flowchart which showed the processing content of the reception processing system centering on the operation | movement procedure of a number indicator.

Explanation of symbols

1 Reception processing system 4 Number display 40, 41 Display panel

Claims (4)

In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number calculated by the reception processing system and given to each user,
The number display device, wherein the display panel on the back surface displays the waiting time of the user calculated by the reception processing system in combination with a numerical display and a schematic diagram display. In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number assigned to each user calculated by the reception processing system,
The display panel on the back surface displays the number of waiting users calculated by the reception processing system in a combination of a numerical display and a schematic diagram display. In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number assigned to each user calculated by the reception processing system,
The display panel on the back surface displays the waiting time of the user calculated by the reception processing system in a combination of a numerical display and a schematic diagram display, and the waiting number of users calculated by the reception processing system, A number indicator characterized by displaying a combination of a numerical display and a schematic diagram display. In a reception processing system that includes a plurality of service windows and sequentially calls a user to a corresponding service window, a number indicator that displays a user number assigned to the user and guides the user to the corresponding service window.
The number indicator has display panels on the front and back surfaces,
The front display panel displays the user number assigned to each user calculated by the reception processing system,
The display panel on the back side displays three types of information by combining the user number calculated by the reception processing system and displayed on the display panel on the front side, and a schematic diagram display of the waiting time and waiting number. Characteristic number display.

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