JP2008040712A - Financial institution system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To guide many customers by making a financial institution approachable to customers. <P>SOLUTION: The financial institution system comprises: a storage device 120 storing financial business information 121 acquired from the management system of the financial institution and commercial information 122 including the advertisement data of a member registered beforehand; a plurality of displays 135 and 34 disposed in a customer guiding space provided in the shop of the financial institution for displaying all or part of the information stored in the storage device 120; a display controller 131 for selecting and distributing the information in an order at a preset prescribed timing to the respective displays and controlling the display images of all the displays according to a time schedule; and a coupon issuing device 115 disposed near the place where the displays are arranged for printing and issuing a coupon provided by the financial institution or the member. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a financial institution system in which various information and spaces are provided to customers to increase the ability to attract customers.

Financial institutions are expanding their operations by distributing pamphlets explaining the details of various financial products to customers who visit banks for deposits and savings. In addition, the stock price information etc. are displayed in the waiting room of the bank, and it is devised to raise the customer's interest in stock price and interest in financial services. For this purpose, various systems for displaying stock price information and the like at stores of financial institutions have been developed (Patent Document 1) and Patent Document 2).
JP-A-7-160234 JP 2002-63373 A

Here, the conventional technique has the following problems to be solved.
A customer visiting a financial institution leaves the store as soon as they complete procedures such as savings and savings. For example, there is no such thing as going around a product you are interested in following shopping, like a department store or a supermarket. Therefore, there was a limit to the ability of financial institutions to attract customers. Although there is a security problem, it is not possible to see many customers coming and going inside the store just to look at brochures issued by financial institutions. Similar problems existed for financial institutions such as banks, post offices, and securities companies. The present invention has been made in order to solve the above-described problems. A space for guiding a large number of customers is provided adjacent to a portion where a financial institution performs the original financial business, and a function to attract customers is provided by providing various information. The purpose is to provide a financial institution system.

In each embodiment of the present invention, the above-described problems are solved by the following configurations.
<Configuration 1>
A storage device storing financial business information and commercial information including predetermined advertisement data acquired from a financial institution, and one or both of the financial business information and the commercial information stored in the storage device are displayed. And a plurality of displays arranged in a customer guidance space provided in the store of the financial institution, and one or both of the financial sales information and the commercial information in order at a predetermined timing set in advance. A display control device that controls the display screen of each display according to a display schedule, and a coupon ticket provided at least near the place where any one of the displays is provided, and provided by the financial institution. A financial institution system comprising a coupon issuing device for printing and issuing .

  In a store of a financial institution, a space opened in front of the area where the business is performed is made friendly to customers, and many customers are induced. For this purpose, a large number of displays are arranged to display not only financial sales information but also commercial information such as neighboring shops. Furthermore, a device for issuing coupons was arranged to increase customer interest in financial institution operations and to obtain preference information at the same time.

<Configuration 2>
In the financial institution system according to Configuration 1, the storage device stores commercial information including pre-registered member advertisement data, and the coupon issue device receives a coupon provided by the financial institution or the member. A financial institution system characterized by printing and issuing.

  Not only financial sales information but also registered member's commercial information is displayed, and a coupon ticket is issued on behalf of neighboring companies. Therefore, coupons can be used for business that guides customers in cooperation with financial institutions, such as travel agencies and travel loans.

<Configuration 3>
The financial institution system according to claim 1, further comprising: a management device that stores the coupon issue history in the storage device.

  The coupon issuance history is useful as research information for analyzing customer preferences. If this is stored in a storage device and accumulated, it becomes important business information of a financial institution. It can also be provided to sponsors of commercial information.

<Configuration 4>
In the financial institution system according to Configuration 1, the display control device displays the financial business information on the display, and the financial business information includes bank coupon issue information. Includes a key device that accepts the coupon ticket issue request, and a discharge device that selects and discharges the coupon ticket specified by the bank coupon issue information included in the financial business information. Institution system.

  A financial institution displays financial sales information on a display and issues a bank coupon at the same time. Bank coupons may be printed out in advance or printed on the spot.

<Configuration 5>
The financial institution system according to Configuration 1, wherein financial business information is transferred from a server connected through a network at a predetermined timing and stored in the storage device.

  A process for obtaining financial business information from a management system of a financial institution and generating predetermined display image data including, for example, bank coupon issue information is performed on the dedicated server side. This is transferred through a network to a storage device provided in a store of a financial institution. The server can provide a display image data distribution service to a plurality of stores. Therefore, the process which produces | generates the image data which should be displayed on a display for every shop becomes unnecessary.

<Configuration 6>
In the financial institution system described in Configuration 1, each display is controlled by a separate dedicated controller for each installation location, and the display control device transfers the corresponding display schedule data to each of the dedicated controllers. Each dedicated controller displays the content stored in the storage device on a corresponding display according to the display schedule data.

  A display having a unique function for each installation location is arranged in each store of a financial institution. Since the display is controlled by a separate dedicated controller for each installation location, it is possible to display content that makes full use of the functions of each display with a free schedule.

<Configuration 7>
A transparent partition wall of the building provided along the sidewalk, a plurality of columns arranged in tandem at substantially equal intervals along the sidewalk inside the building of the transparent partition wall, and the side surfaces of the plurality of columns In addition, a television display of approximately the same size, which is fixed at substantially the corresponding height on the side surface in the same direction when viewed from the sidewalk, and display control for simultaneously displaying the same image on the plurality of television displays. A financial institution system comprising: a device; and a sheet group for viewing the television display, which is disposed at a location facing the television display of each pillar.

  Since the display is fixed to the side of the multiple pillars, you can continue to see the same image for a while while keeping your eyes on the next display in the direction of travel, even if the person walking on the sidewalk does not stop.

<Configuration 8>
A screen dividing device that divides and supplies a screen for displaying the first content, a plurality of displays arranged to share and display the divided screens, and a second content on each of the plurality of displays When a person approaches the display, a switching control device that selects and supplies a screen supply device to be supplied, a screen to be supplied from one of the screen dividing device and the screen supply device, and displays the display on the display, A sensor for detecting the approach, and when the sensor detects the approach of a person, the switching control device displays the display on the display provided with the sensor from the screen supplied by the screen dividing device. A financial institution system characterized by switching to a screen supplied by.

  When a person approaches the display while the first content is being displayed on the large screen, the display can be switched to a state in which the second content is individually displayed on each display. Therefore, it is possible to control to use the first content to attract a distant person and provide the second content to the approaching person.

<Configuration 9>
The financial institution system according to Configuration 8, wherein a data input device is provided for inputting a response when a screen for individual dialogue is displayed on the display by the second content. .

  By displaying a screen for individual interaction on the display and receiving a response input by the data input device, each display can be used separately for interaction with the customer.

<Configuration 10>
In the financial institution system according to Configuration 8, when any of the sensors no longer detects a person, the state in which the second content is displayed returns to the state in which the first content is displayed. Institution system.

  When there are no people near any display, the display can be automatically switched to a large screen that is easy to see from distant people.

  In the financial institution system of the present invention, an area where the original financial business is performed is arranged at one corner of the store, and a space for guiding customers and creating a flow of people is arranged adjacent to the area. The overall configuration will be described with reference to FIG. In FIG. 2, main devices that operate the system will be described. In various places of the space, displays having predetermined roles are arranged to provide various information to customers. This will be described with reference to FIGS. Further, a specific network configuration of the system and examples of contents to be provided will be described with reference to FIGS. Finally, the processing flow for system operation will be described.

[System overall configuration]
FIG. 1 is a building plan view showing the overall configuration of the financial institution system.
The figure shows a part of a building of a financial institution 10 as an object of the present invention, and a sidewalk 11 is provided around the part. A transparent partition wall 12 made of glass or the like is provided at a portion facing the sidewalk 11 of the financial institution 10. Inside the transparent partition wall 12, several thick pillars 13 are provided along the sidewalk 11. Four displays 14 having substantially the same configuration are fixed to the side surfaces of these pillars 13. A table set 15 is arranged in the space between the pillars. The table set 15 is used for a coffee room or the like. The customer can sit down on the table set 15 and talk while watching the image displayed on the display 14. In the description of the overall configuration of the system, various displays will be introduced below, but only a simple function description of each display will be given, and a detailed description will be given in the second embodiment.

  A wide space partitioned by another partition wall 17 is provided on the inner side (left side in the figure) of the elongated space in which the thick pillars 13 are arranged. The partition wall 17 is provided with entrances 18 and 19 that are opened and closed by automatic doors at two locations. When entering from the entrances 18 and 19, a reception counter 23 is provided in front of the entrances. In the upper left corner of the reception counter 23 in the figure, there is provided a business area 20 for carrying out the original business of a financial institution. An automatic transaction apparatus (ATM) 21 is disposed in the left hand corner after entering the entrance 19. These are used for deposits and withdrawals of deposits and savings. A display 25 is arranged on the wall surface of the place where the automatic transaction apparatus is arranged toward the outside of the building.

  A display 34 is arranged next to the reception counter 23. This display plays an important role in guiding customers to the business area. In front of the display 34, a chair 38 for the customer to sit down is arranged. This display 34 has a function of mainly introducing financial products and the like to customers and issuing coupons as needed. Thereby, customer information can be collected.

  As shown in the figure, a large space is secured in the building other than the business area 20 of the financial institution. This space is open for customers to use freely. A large screen 31 is disposed in the center of the space. On the large screen 31, a large screen image is projected by a projector or the like. On the large screen 31, various prepared contents are screened. The display 34 allows two-way communication with the customer. Accordingly, it is possible to conduct a questionnaire on financial products and collect customer information. On the displays 33 and 26, the same content as the content shown on the screen 31 is displayed. The display 32 is a ring-shaped display device that can be viewed from anywhere in a wide space.

  As described above, the financial institution 10 uses the space between the pillars 13 and the space inside the building as an amusement space where neighboring customers spend their free time. In these spaces, various shops such as a coffee room (part of the table set 15), an Internet cafe (part of the seat 37) or a satellite studio 39 of the TV station can be arranged. And create a free customer flow in this space. Furthermore, the screen 31, the display 14, 25, 26, 32, 33, 34, etc. are arranged in these spaces to provide various information to the customer and simultaneously provide financial business information to the customer.

  The displays 14 and 25 provide various information to the customer 16 who goes back and forth on the sidewalk 11, and guide the customer to the inside by attracting the customer's interest. In the space inside the building, various financial information is provided to customers at various places. For example, the display 34 can also be used for seminar-style presentations to provide advanced financial information. At the same time, using the display 14, the display 25, the display 33, the screen 31, and the like, commercial information of nearby shops is also provided. By visiting this space, customers can obtain not only financial sales information but also commercial information of nearby shops. Coupons are also available.

  A customer who has acquired knowledge about the financial product by touching the information makes an inquiry about the details of the financial product through the reception counter 23 relatively easily. Such customers are drawn into the business area 20 of the financial institution. In this way, a new customer guidance space that does not exist in conventional financial institutions can be utilized to revitalize financial operations.

[Devices that operate the system]
FIG. 2 is a block diagram of main devices that operate the financial institution system.
This system is controlled by a computer 110 provided in a management room (not shown) of a financial institution. The computer 110 functions as an information receiving device 130 and a display control device 131. In other words, the computer 110 executes information transmission / reception processing by a predetermined application program, and controls the display to perform display control. The information receiving device 130 has a function of receiving content displayed on the display group 135 via the network 112. The received content is stored in the storage device 120.

  The storage device 120 stores financial sales information 121, commercial information 122, display schedule data 123, and the like. The display groups 135 are each controlled by the dedicated controller 140. The dedicated controller 140 has a function of reading the content on the schedule specified by the display schedule data 123 and displaying the content on the display. The financial business information 121 stored in the storage device 120 is content that is provided to a customer by a financial institution, and is information including image data, audio data, and the like. The commercial information 122 is, for example, content including advertisement data of members registered in advance. For example, a customer who is a loan destination of a financial institution may be set as the registered member. Also, commercial information may be information for advertising a store or company in the vicinity of a financial institution building. The display control device 131 has a function of transferring the financial business information 121 and the commercial information 122 stored in the storage device 120 to a dedicated controller 140 such as a personal computer. Each display is controlled so as to display contents having contents corresponding to the installation location.

  On the other hand, on the display 34, the same information as the other displays is transferred and displayed from the dedicated controller, and the display screen is controlled by the information terminal PC 113 when a coupon is issued. The information terminal PC 113 displays bank coupon issue information 127 on the display 34 and receives an operation signal of the touch panel 114 integrated with the display 34. Further, the coupon ticket data 124 is output to the coupon ticket issuing device 115. The coupon ticket issuance history 125 and customer response data 126 by operating the touch panel 114 can be recorded as sales information. The system around the display 34 will be described in detail with reference to FIGS.

[Sidewalk display]
FIG. 3 is a functional explanatory diagram of a display fixed to a plurality of pillars.
This figure is a perspective view of a part of the right end portion of the building of FIG. 1 as seen from the pedestrian side. Financial sales information, commercial information, etc. are screened on a plurality of displays 14 as shown in the figure. In FIG. 3, the table set arranged between the columns is not shown. The pedestrian walks in the direction of arrow 9 along the sidewalk. Inside the transparent partition wall, a plurality of columns 13 are arranged in tandem at substantially equal intervals along the sidewalk. A display 14 having substantially the same size is fixed to a side surface perpendicular to the sidewalk of the plurality of pillars, and substantially corresponding to the same direction when viewed from the sidewalk. The display control device 131 shown in FIG. 2 simultaneously displays the same image on these displays 14 through the dedicated controller 140.

  Since the display 14 is fixed to the side surfaces of the plurality of pillars 13, it is possible to continue to view the same image for a while while keeping an eye on the display 14 next to the traveling direction without stopping the person walking on the sidewalk. Therefore, it is effective to attract customers and provide a lot of information to the customers. Further, since the surface of the display 14 is not oriented perpendicular to the external light, it is not affected by the irregular reflection of the external light. Since the display 14 is disposed inside the transparent partition wall, there is no fear of being tampered with by a pedestrian. Since the table set 15 (FIG. 1) is arranged in a position opposite to the display 14 of each pillar, the person walking on the sidewalk enters the store with interest and then sits in front of the display 14 to display the content. You can continue to watch.

[Large screen]
FIG. 4 is an explanatory diagram of the screen 31.
Various customer guidance spaces are provided in financial institution stores. The customer guidance space is managed by a financial institution, and displays can be arranged freely. The screen 31 is the largest information providing tool. Here, for example, a large size of about 200 inches is adopted. Various contents are screened using a projector (not shown). In addition, an internet cafe or the like can be arranged in a space near the screen 31.

[Circular display]
FIG. 5 is a perspective view of an annular display.
An annular display 32 as shown in the figure is arranged on the ceiling of a wide space in the center of the store so that it can be easily seen from anywhere. Here, it is better to distribute the news in real time in a telop form. Other information can also be displayed freely. For example, if you request a procedure at a bank window, you often have to wait for a relatively long time. Various measures have been taken to resolve customer dissatisfaction in such cases, but there is a problem with being restrained in the waiting room itself. On the other hand, as described above, if there is a space that the customer can freely use in front of the business area 20 originally intended for the financial institution, this can be set as a waiting place for the customer. It has already been put into practical use to lend a customer something like a pager and make the customer wait. However, it is often difficult for customers to manage pagers. On the other hand, a large number of displays that can be seen from any place are arranged in the space of this embodiment. For example, a reference number of a waiting customer is displayed on a part of this screen. Thereby, a customer's call etc. can be performed. The waiting time can be communicated to each customer. At the same time, the customer can freely enjoy the prepared content by watching the images on the display arranged in various places.

[entrance]
FIG. 6 is a front view of an entrance provided on a floor different from FIG.
In order to guide customers to the above space, various ideas were made. An automatic door is installed at the entrance 19 in the figure. Further, a projector 41 is disposed on the ceiling portion of the entrance 19. The projector 41 projects various images on the floor of the entrance 19 and surrounding wall surfaces. When the sensor 54 detects the approach of the customer, the automatic door controller 55 operates to open the door. At the same time, the sensor 54 activates the projector controller 56. Thus, the liquid crystal projector 41 projects a screen for guiding the customer onto the floor surface or the like. Further, the message PC is activated, and characters such as “I welcome you” are displayed on the display 58 arranged in front of the entrance. With this ingenuity, it is possible to appeal the enhancement of services to customers.

[Display before reception counter]
FIG. 7 is a front view of the display 34 in front of the reception counter.
Existing financial institution stores are difficult to enter unless there is a purpose such as deposit or financing. On the other hand, with the building structure as in the above-described embodiment, there is a space for customers to freely come and go directly in front of the sales area 20 of the financial institution and enjoy the images on the display. Therefore, a large number of customers can be sufficiently approached. However, that alone is not much different from, for example, a store facing a busy underground mall. Therefore, a structure that attracts customers interested in the services of financial institutions is adopted.

  For this purpose, a display 34 is arranged in the vicinity of the reception counter 23, and financial business information is displayed on the display 34. The display 34 includes three vertically long displays 61, 62, and 63. These displays display financial business information and commercial information. The banking ticket issue information is included in the financial business information. This information is displayed, for example, on the touch panel 65 in the screen of the figure. For example, a description of a specific procedure or the like is displayed on the display for a loan for extension, reconstruction, wedding, travel, or the like. It is effective to display the commercial information of the travel agency, and subsequently display the loan procedure for travel expenses and the financial business information of discount services. Interested customers stop in front of this display 34. When travel agency commercial information is displayed, a travel coupon discount coupon is issued. When travel loan information is displayed, issue a discount coupon for the loan.

  When the touch panel 65 provided on the screen of the coupon ticket issuing device 66 is operated while the coupon ticket issuing information is displayed, a coupon ticket issuing request is accepted. The coupon ticket issuing device 66 discharges the printed coupon ticket. A customer obtains a coupon for a product of interest and is guided to a business area 20 of a financial institution or a nearby store. If this coupon ticket issuance history 125 is stored in the data management device 113 in FIG. 2, the customer attracting situation can be recorded and analyzed, and reflected in subsequent services.

  As described above, the display 34 is arranged in the vicinity of the business area 20 of the financial institution and screens financial information, so that customers who are particularly interested in financial information can be collected. Furthermore, since the bank coupon ticket issuance information is displayed and the coupon ticket for receiving the service provided by the financial institution is immediately issued, the effect of guiding the customer to the business area 20 of the financial institution is strongly exerted. These display control systems have a great feature. This will be described with reference to FIGS.

[Network configuration]
FIG. 8 is a network block diagram of the financial institution system.
In this figure, the same parts as those in the block shown in FIG. A network connection device 111 provided in this financial institution is connected to a network 112 such as the Internet. Servers 136 and 138 are connected to the network 112. The server 136 is a device for providing content. In the storage device 137, financial business information 121, commercial information 122, and the like are stored. These are transferred to the financial institution system through the network 112 and the network connection device 111. The server 138 is a device for providing real-time information such as news, weather forecasts, and traffic information. Data such as news is also transferred to the financial institution system through the network 112 and the network connection device 111.

  Computers 141 to 145 are provided in the financial institution system. The computers 141, 142, 143, 144, and 145 receive the display schedule data 123 and contents necessary for the display via the internal network and the network connection device 111 and store them in an internal memory (not shown). Then, the contents are transferred to the displays 151, 152, 153, 157 under control and displayed. The computer 110 is used to transmit information such as interest rates necessary for generating the financial business information 121 by the server 136 from the financial institution side. By such control, the content can be displayed on the display in any combination depending on the place.

[Content to be provided]
FIG. 9 is an explanatory diagram of an example of content.
For example, as shown in this figure, the contents are roughly divided into genres such as lifestyle 51 and money 52. The contents of the lifestyle 51 include nearby shopping street information, nearby department store information, gourmet information, fashion information, entertainment information, event information, and the like. The contents of money are for explaining financial products in an easy-to-understand manner to customers. In the example of this figure, four types of contents are prepared, such as “This is good”, “Fun and fun”, “Kariru is reliable”, and “I am happy to accumulate”.

[Coupon provided]
FIG. 10 is an explanatory diagram of an example of a coupon ticket.
In this example, the coupon issuing device 115 (FIG. 2) on the display 34 prints and issues a voucher for a coupon when receiving an issue request from a customer. When this is handed over to the reception counter 42, a discount ticket 43 that can be used in a nearby shopping street 44 is handed over. When a customer makes a purchase in a shopping district, a stamp is pressed on the bank coupon in the shopping district. The bank coupon ticket 45 on which the stamp is pressed can be used for discounting financial products. In this way, when a coupon for a nearby store and a bank coupon are related, there is an advantage in both the bank and the shopping district. When commercial information is distributed at a bank and a customer uses a coupon, it leads to an increase in the number of customers and sales in the shopping street. Customer information can also be acquired. On the other hand, there is an effect that the bank guides the customer, such as guiding the customer to the store, issuing a coupon, shopping at the shopping street, and then visiting the bank again with the bank coupon.

[Coupon issue system]
FIG. 11 is a block diagram of the coupon ticket issuing system.
As described so far, in the above embodiment, three displays 61, 62, 63 are provided to issue coupons. These displays are normally controlled to display in-store content 74. In this state, one large screen is displayed on the three displays 61, 62, 63. On the other hand, when a customer approaches any of the displays 61, 62, and 63, it is automatically detected and functions as an independent display. And the coupon related content 75 is displayed on one display.

  The in-store content 74 is transferred from a server (not shown) to a financial institution through a network. This content is downloaded to the sending PC 80 and sending PC 81 through the router 76 and the hub 72. The sending PC 80 delivers the image to the display 135 through the TP transmitter 82 (television image transmitter) and the TP distributor 84 (television image distributor). Since this connection is the same for almost all displays, only one representative block is displayed. The hub 72 is connected to an interest rate input PC 110, through which the interest rate information and the like are transmitted to a server (not shown).

  The sending PC 81 transmits a television signal to the TP receiver 85 through the TP transmitter 83. The down converter 86 that has received the television signal from the TP receiver 85 divides the television image into three parts, the left side, the center, and the right side, and transmits them to the three video rotators 92. Each video rotator 92 transfers the corresponding screen to the displays 61, 62, 63. As a result, the in-store content 74 is collectively displayed on one large screen on the three displays 61, 62, 63. The audio signal is simultaneously transferred to the built-in speakers of the displays 61, 62, and 63 through the audio distributor 87.

  On the other hand, the coupon related content 75 is downloaded to the three information terminal PCs 93 through the hub 77. Since the functions of the information terminal PC 93 and other accessory devices that control each display are the same, the same reference numerals are used in this figure. The information terminal PC 93 controls to display the coupon related content 75 on the display 61. Further, when the touch panel 65 is operated by the customer, the operation result of the customer is acquired as sales information. Furthermore, when the customer operates the touch panel 65 to request the issuance of a coupon, the thermal printer 94 is controlled to execute printing of a voucher or coupon as already described. The coupon related content 75 is also downloaded to the notebook PC 101 through the hub 77. The notebook PC 101 is arranged at the reception counter. When the customer brings the voucher to the reception counter, the coupon is printed by the network printer 102 by operating the notebook PC 101.

  Here, the control PC 88 performs switching control between a state in which the displays 61, 62, and 63 display the in-store content 74 and a state in which the coupon related content 75 is displayed. The sensor 91 is attached to each display 61, 62, 63. The control PC 88 controls an input terminal (not shown) so that the output of the video rotator 92 is supplied to the displays 61, 62, and 63 at normal times. For example, when a customer approaches the display 61, one sensor 91 detects it. The control PC 88 switches the connection of the input terminal so that the output of the information terminal PC 93 is displayed on the display 61 to which the sensor 91 that detects the approach of the customer is attached. No other content is displayed on the other display. Therefore, for example, a screen like wallpaper is displayed on another display. This screen may be generated by the information terminal PC.

  The customer recognizes that the display that has been displaying financial information and commercial information until then has been switched to a state in which he / she can interact with himself / herself and issue coupons. Further, when a coupon ticket issuance button is displayed on the display screen, the customer operates the touch panel 65 to request issuance of a coupon. This signal is received by the information terminal PC 93. The information terminal PC 93 controls the thermal printer 94 to issue coupons. When the customer leaves the display 61, the output of the sensor 91 changes again. The control PC 88 recognizes this, and the in-store content 74 is displayed on all the displays 61, 62, 63 as usual. That is, the display returns to the large screen display of a set of three images.

  As described above, a screen dividing device that divides a screen that displays first content such as in-store content 74 and a plurality of displays that are arranged so as to share and display the divided screens are provided. The first content can be displayed on a large screen using a plurality of displays. The first content may be anything other than the in-store content 74. The second content may be anything other than the coupon related content 75. However, it is preferable that the screen displayed as the second content is a screen for individual dialogue, and is linked with a data input device such as a touch panel. The screen dividing device is a down converter 86 or a video rotator 92.

  On the other hand, if a screen supply device that supplies the second content to the plurality of displays at the same time is provided, any display can display the second content at the same time. The screen supply device is an information terminal PC 93. Furthermore, if a switching control device for controlling to select and display one of the screen dividing device and the screen supply device is provided, either the first content or the second content is displayed on the display. , It can be controlled to display at an arbitrary timing. The switching control device is a control PC 88. Further, when a proximity sensor is provided in each display and the switching control device is controlled by the output of the proximity sensor, the second content is changed from a state in which the first content is displayed when a person approaches any one of the displays. Can be switched to the state of displaying.

  When the second content is displayed only on a display provided with a sensor that detects the approach of a person, the display can be controlled to interact with the person. For example, when a plurality of sensors detect the approach of a person at the same time, the second content may be displayed simultaneously on a plurality of displays provided with these sensors. If a touch panel type data input device is provided for each display, an active man-machine interface is realized. That is, data can be input by the data input device in response to the content of the screen on which the second content is displayed. While the second content is displayed on any of the displays, a screen indicating the standby state may be displayed on the remaining displays. When a person near the remaining display desires the same operation, the state can be immediately switched to the state in which the second content is displayed.

  When any sensor no longer detects a person, the state in which the second content is displayed may be returned to the state in which the first content is displayed. A large screen display attracts customers who are far away and allows each customer to interact with the display in front of them as they approach. When one or several customers are operating in front of the display, it has the effect of attracting distant customers. Therefore, a large screen is unnecessary. In addition, since a screen different from the second content is displayed on the vacant display so that the display being operated can be distinguished from other displays, other customers can easily approach. As mentioned above, this system can attract customers from a distance, each display can interact with customers independently, collect customer information by customer operation, and provide services to customers .

[System operation flowchart]
FIG. 12 is a flowchart of content generation processing in the server.
For example, in the system shown in FIG. 8, the server 136 collects financial sales information and commercial information from financial institutions and nearby shops in step S11. The collection method is arbitrary. It can be automatic or manual. In step S12, content in a format that can be shown on the display is generated based on the collected information. In step S13, editing is performed for each application used. Depending on the location of the screening, financial sales information and commercial information will be combined as appropriate. Also, adjust the type and show time. Based on the result, in step S14, schedule data for controlling the display order is generated. In step S15, the schedule data and the corresponding content and data are stored in the storage device. In step S16, the schedule data, content, and data stored in the storage device are collectively transferred to the target system. This completes preparations for showing predetermined content on each display in the targeted financial institution system.

FIG. 13 is a display control flowchart in the financial institution system.
In step S21, the control system of the computer 110 shown in FIG. 2 is activated. Thereby, the display control device 131 reads the display schedule data from the storage device 120 and transfers it to each dedicated controller 140. Each dedicated controller 140 reads out the corresponding content from the storage device 120 according to the content of the display schedule data, and starts a process of displaying it on the display (step S22). The operation of the dedicated controller 140 is now all.

  Here, the operation of the coupon ticket issuing apparatus will be described. In step S23, the coupon voucher issuing apparatus determines whether the coupon voucher is issued. If the key device 71 is clicked, the result of this determination is yes. If yes, then the process proceeds to step S24. If no, the process jumps to step S26. In step S24, a coupon issuance process is performed. In step S 25, the issue history is transferred to the data management device 113 and recorded in the storage device 120. In step S26, a bidirectional response is received. In step S27, the result is transferred to the data management device 113, and the customer response data 126 is updated. When the display display end time comes, the display process ends in step S28. After that, it is post-processing on the day. In step S29, the coupon ticket issuance history 125 of the day is output. In step S30, the customer response data 126 of the day is output. In step S31, the report is edited based on the output data. As described above, on the financial institution side, if the display schedule data 123 is prepared, the display is controlled almost automatically and the customer data can be collected every day.

FIG. 14 is an operation flowchart of the system of FIG.
With this figure, an embodiment of the computer program of the present invention will be briefly described. Although there is a part overlapping with the description of FIG. 11, the description will be given with reference to FIG. First, in step S41, the system is turned on. Next, the control PC 88 starts large screen display control by the video rotator 92 or the like. That is, in step S42, one screen display control using three displays is performed. In step S43, the in-store content 74 is broadcast on these displays. In step S44, it is determined whether or not a customer approach has been detected. That is, the system waits while waiting for the customer to approach. When the customer approaches, the process proceeds to step S45. In step S45, the control PC 88 operates to control the coupon related content 75 to be supplied to the display.

  In step S46, the information terminal PC starts operating. Here, the information terminal PC 93 independently controls the display including the sensor 91 that detects the customer. In step S47, coupon information is displayed on the corresponding screen. In step S48, the information terminal PC 93 determines whether or not the touch panel is pressed. If the result of this determination is yes, the process proceeds to step S49, and if no, the process proceeds to step S50. In step S49, the voucher is printed by the printer. In step S50, it is determined whether the customer detection signal has disappeared. If the result of this determination is yes, the process proceeds to step S51, and if no, the process returns to step S47. That is, when all the customers are gone from the front of the display, the display is switched in step S51, and the state returns to the state where the original in-store content 74 is displayed on the large screen in step S52. On the other hand, when the customer is in front of the display, the display of the coupon information is repeated again. The above system can be controlled in this way.

It is a building top view which shows the whole structure of a financial institution system. It is a block diagram of the main apparatuses which operate a financial institution system. It is function explanatory drawing of the display fixed to the multiple pillar. 4 is an explanatory diagram of a screen 31. FIG. It is a perspective view of an annular display. It is a front view of an entrance. It is a front view of the display in front of a reception counter. It is a network block diagram of a financial institution system. It is an example explanatory drawing of a content. It is an example explanatory view of a coupon. It is a block diagram of a coupon issue system. It is a production | generation process flowchart of the content in a server. It is a display control flowchart in a financial institution system. 12 is an operation flowchart of the system of FIG. 11.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Financial institution 11 Sidewalk 12 Transparent partition wall 13 Column 14 Display 15 Table set 18, 19 Entrance 20 Business area 21 Automatic transaction apparatus 22, 23 Reception counter 25 Display 31 Large screen 32, 33, 34 Display 37 Seat 38 Chair

Claims (10)

A storage device that stores financial business information acquired from a financial institution and commercial information including predetermined advertisement data;
A plurality of displays for displaying one or both of the financial business information and the commercial information stored in the storage device, and arranged in a customer guidance space provided in a store of the financial institution;
A display control device that controls the display screen of each display according to a display schedule by sequentially selecting one or both of the financial sales information and the commercial information at a predetermined timing set in advance;
A financial institution system comprising: a coupon issuing device that is arranged in the vicinity of the place where any one of the displays is provided and that prints and issues at least a coupon provided by the financial institution. The financial institution system according to claim 1,
The storage device stores commercial information including advertisement data of members registered in advance,
The said coupon voucher issuing apparatus prints and issues the coupon provided by the financial institution or the said member, The financial institution system characterized by the above-mentioned. The financial institution system according to claim 1,
A financial institution system comprising: a management device that stores the issue history of the coupon ticket in the storage device. The financial institution system according to claim 1,
The display control device displays the financial business information on the display, and the financial business information includes bank coupon issue information,
The coupon issuing device includes a key device that receives the coupon issuing request, and a discharging device that selects and discharges the coupon specified by the bank coupon issuing information included in the financial business information. A financial institution system characterized by The financial institution system according to claim 1,
A financial institution system, wherein financial business information is transferred from a server connected through a network at a predetermined timing and stored in the storage device. The financial institution system according to claim 1,
Each display is controlled by a separate dedicated controller for each installation location,
The display control device transfers corresponding display schedule data to a plurality of dedicated controllers,
Each dedicated controller displays a content stored in the storage device on a corresponding display in accordance with the display schedule data. A transparent partition wall of the building along the sidewalk,
A plurality of columns arranged in tandem at almost equal intervals along the sidewalk inside the building of the transparent partition,
A television display of approximately the same size, each fixed to a side surface of each of the plurality of pillars and correspondingly corresponding to the side surface in the same direction as viewed from the sidewalk;
A display control device for simultaneously displaying the same image on the plurality of television displays;
A financial institution system comprising: a sheet group for viewing the television display disposed at a position facing the television display of each pillar. A screen splitting device for splitting and supplying a screen for displaying the first content;
A plurality of displays arranged so as to share and display the divided screens,
A screen supply device for supplying a second content to each of the plurality of displays;
A switching control device that selects a screen to be supplied from either one of the screen dividing device and the screen supply device and controls the screen to be displayed on the display;
A sensor for detecting the approach when a person approaches the display;
When the sensor detects the approach of a person, the switching control device switches the display on the display provided with the sensor from a screen supplied from the screen dividing device to a screen supplied from the screen supply device. Financial institution system. The financial institution system according to claim 8,
A financial institution system comprising a data input device for inputting a response when a screen for individual dialogue is displayed on the display by the second content. The financial institution system according to claim 8,
A financial institution system which returns from a state in which the second content is displayed to a state in which the first content is displayed when none of the sensors detects a person.

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