JP2007293527A - Order information processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enhance service by preventing troubles between a customer and a shop, when the remaining time of facility utilization time for the customer is little, by notifying a salesclerk of the remaining time and confirm it with the customer, before registering an ordered item. <P>SOLUTION: When the order information transmitted from an HTL10 is received, a station 30 decides whether the present time is prior to the designated time from admission permission termination time calculated from the admission permission information, corresponding to the customer specified by the specific information included in the order information, transmits its decision result to a personal digital assistant as a warning information, when the present time is decided as not being prior to the designated time from the admission permission termination time. When the warning information is received, the HTL10 reports that the admission permission time specified for the customer specified by the specific information has passed over the designated time from the admission permission termination time. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a mobile terminal that acquires product information indicating a product ordered by a customer and information including identification information that identifies the customer as order information, and an information processing apparatus that processes order information transmitted from the mobile terminal. The present invention relates to an order information processing system.

  In a commercial facility such as a hot bath facility, there are stores that use a fee prepaid system in which a customer pays a fee according to the time used in advance. In such stores, lockers are provided for customers to temporarily store their luggage. Then, the customer puts the luggage in the locker and enters the locker to unlock the locker. The locker key is attached with a tag printed with bar code data corresponding to the locker number, and the locker key is always carried by the customer while using the facility.

  In addition, when the customer enters the facility, the customer asks the store clerk about the time to use the facility. After the store clerk reads the bar code of the locker key tag held by the customer with a scanner, the register identifies the customer by pressing the product key corresponding to the product such as the usage time requested by the customer. The locker number, reception time, and product content for registration are registered, and the admission ticket printed with the locker number, reception time, reception time calculated from the reception time and product content, and product content is issued. Further, when a customer eats or drinks at a restaurant in the facility, the locker number and the ordered product are stored in a station or the like which is an information processing device in the restaurant, and payment is made when leaving the building.

In addition, in an operating system such as an amusement system facility, a portable electronic medium capable of data communication without contact is in principle carried by all facility users, and a unique identification code is attached to the electronic medium and a prepaid fee is charged. Based on the gear identification code to be inquired, the user's entrance time, attraction use reservation, restaurant eating and drinking, shopping at the store etc. There is known a technique that allows a facility to be used happily so as not to wait in line (for example, see Patent Document 1).
JP-A-11-184999

  The one described in Patent Document 1 is required to carry electronic media to all facility users as a general rule, but in warm bath facilities, etc., it is normal to leave items other than locker keys in lockers, It is difficult to always carry electronic media in the facility. Accordingly, the customer confirms the current time in the bathing facility or the like based on the time set in the hall.

  When a customer eats and drinks at a restaurant such as a restaurant in a warm bath facility, the store clerk registers a product ordered by the customer using a bar code on a locker key tag. At this time, the store clerk cannot know how much time is left in the customer's facility. For this reason, there is a case where an order is received even though the facility usage time is actually only a short time. In this case, when going back and forth after eating and drinking, the usage time of the facility at the time of admission will be exceeded, so the customer will additionally pay the usage fee of the facility according to the time exceeded at the time of leaving the building.

  However, customers who did not intend to use the facility until the usage time when they entered the building are expected to be dissatisfied with "why didn't they say before taking the order?" And, when paying the facility usage time according to the excess time, a trouble may occur between the customer who is dissatisfied and the store clerk. From the viewpoint of the facility, customers want to use the facility for a longer time, but from the viewpoint of service, it is desirable to prevent trouble.

  The present invention has been made in view of the above circumstances, and its purpose is to inform the store clerk before registering the ordered product when the remaining time of the customer's facility usage time has decreased. An object is to provide an order information processing system that prevents problems between a customer and a store and improves service by notifying a customer and notifying the customer.

  The present invention relates to information acquired from an external device in association with specific information for identifying a customer who has purchased an admission ticket whose admission is permitted for a predetermined time from the reception time at the time of admission, with specific information for identifying the customer. In an order information processing system comprising a processing device and ordering information including specification information for identifying a customer and product information indicating a product ordered by the customer, the information processing device is a mobile terminal. When receiving the order information transmitted from, it is determined whether or not the current time is a predetermined time before the admission permission end time calculated from the admission permission information corresponding to the customer specified by the specific information included in the order information When it is determined that the current time is not a predetermined time before the admission end time, the determination result is transmitted as warning information to the mobile terminal, and the mobile terminal receives the warning information. It is intended to notify that the admission permission time of customers specified by the constant information is passed before the predetermined time from admission permission end time, for example in the message or the like.

  According to the present invention, when the remaining time of the customer's facility usage time is reduced, before registering the ordered product, the customer is informed to that effect and confirmed with the customer. An order information processing system that improves service by preventing problems can be provided.

  Embodiments of the present invention will be described below with reference to the drawings.

(First embodiment)
First, the first embodiment will be described. FIG. 1 is a diagram schematically showing a network system to which an order information processing system of the present invention is applied. FIG. 1 shows a handy terminal (HTL) 10 that is a portable terminal, a wireless master station 20, a station 30 that is an information processing apparatus, a printer 40, and an electronic cash register 50. The handy terminal 10 and the wireless master station 20 are wirelessly communicable, and the wireless master station 20, the station 30, the printer 40, and the electronic cash register 50 are communicably connected via the LAN1. This network is provided in a commercial facility such as a hot bath facility, the electronic cash register 50 is installed in an entrance / exit, and the handy terminal 10, the wireless master station 20, the station 30, and the printer 40 are arranged in a restaurant. Is done.

  FIG. 2 is a diagram illustrating a rocker key. The locker key 2 is a key that the customer using the hot bath facility possesses in the facility. A locker (not shown) stores valuables, luggage, etc. of the customer. The locker key 2 is provided with a wristband 3 and a tag 4 for the holder to put the locker key 2 on the wrist or the like. The tag 4 is printed with a locker number 5 and a bar code 6 indicating the locker number 5. The locker key 2 shown in FIG. 2 is a locker key with a locker number “0001”. Further, the information indicating the locker number 5 may be output using an RFID tag (wireless tag) without printing the barcode 6 on the locker key 2.

  The electronic cash register 50 is installed in an entrance / exit where the entrance procedure and the exit procedure are performed for customers using the hot bath facility. When a customer enters the store, he / she asks the clerk to purchase a product such as an admission ticket according to the usage time of the facility, and the clerk reads the bar code 6 of the locker key 2 possessed by the customer with a bar code scanner and orders the customer The locker number, sales time (reception time), product, etc. are registered by inputting the product key corresponding to the product. The store clerk receives money corresponding to the product from the customer, and then gives the admission ticket issued from the electronic cash register 50 to the customer. The customer uses the warm bath facility with the wristband 3 of the locker key 2 placed on the wrist after the admission ticket or the like has been made into a locker.

  FIG. 3 is a diagram showing a sales commodity table 51a registered in the storage unit 51 of the electronic cash register 50 when a customer who has the locker key 2 purchases a two-hour ticket, towel, and shampoo. In the sales product table 51a, the locker number “0001”, the sales time “10:10”, the usage time of the facility “2 hours ticket”, “towel”, “shampoo” as the sales products, and the respective charges and the calculated values from these The total amount is registered. When sales product information is registered in the sales product table 51 a of the electronic cash register 50 in this way, the registered sales product information is transmitted to the station 30 via the LAN 1.

  FIG. 4 is a block diagram showing a main configuration of the handy terminal 10. As shown in FIG. 4, the handy terminal 10 includes a ROM 12 that stores a control program for performing order information transmission processing, which will be described later, a control program for performing warning information display processing, etc. A control circuit formed by bus-connecting a RAM 13 for storing various data, a display controller 14, an input controller 15, a wireless communication controller 16, and the like is incorporated. A display 14 a is connected to the display controller 14, an input unit 15 a is connected to the input controller 15, and an antenna 16 a is connected to the wireless communication controller 16.

  The display controller 14 displays characters and the like corresponding to the display data on the display 14a. The input controller 15 captures a signal corresponding to the key operated from the input unit 15a and notifies the CPU 11 of the signal. The input unit 15a includes a locker number key for instructing start of input of a locker number, an order key for instructing start of input of a product, a transmission key for transmitting the ordered product to the station 30, and a numeric key for entering a number. , A YES key, a NO key, a product key to which a product to be sold in a restaurant is assigned, and the like. The wireless communication controller 16 controls data communication with the wireless master station 20 performed through wireless communication.

  Next, order information transmission processing executed by the handy terminal 10 will be described. FIG. 5 is a flowchart showing a main part of the order information transmission process executed by the CPU 11.

  First, when the CPU 11 detects an input of a locker number key (YES in S11), the CPU 11 detects a numerical value input from a numeric key of the input unit 15a and acquires a locker number as specific information (S12). Subsequently, after detecting the input of the order key (YES in S13) and then detecting the input of the product key (YES in S14), the CPU 11 reads the product information corresponding to the detected product key (S15). Then, the CPU 11 determines whether or not a transmission key has been input (S16). If the input of the transmission key is not detected (NO in S16), the process returns to step S14 to detect the input of another product key. On the other hand, when the input of the transmission key is detected (YES in S16), the order information including the locker number and the product information as specific information is transmitted to the station 30 via the wireless master station 20.

  Next, warning information display processing executed by the handy terminal 10 will be described. FIG. 6 is a flowchart showing a main part of the warning information display process executed by the CPU 11.

  When the CPU 11 receives response information responding to the order information transmitted from the station 30 via the wireless master station 20 (S21), the CPU 11 determines whether the received response information is warning information (S22). If it is determined that the information is not warning information (NO in S22), that is, information indicating completion of registration, a message indicating completion of registration is displayed on the display 14a (S23).

  On the other hand, when the CPU 11 determines that the received response information is warning information (YES in S22), the CPU 11 displays a warning message on the display 14a (S24, notification means). As this message, for example, a message indicating that there is little time until leaving or a message prompting the store clerk to confirm whether or not to register an order is displayed. In addition, you may make it alert | report to a salesclerk by sounding an alarm with a message. After this message is displayed, the input from the input unit 15a is determined (S25). Specifically, it is determined whether the YES key of the input unit 15a is input or the NO key is input.

  If it is determined in step S25 that the YES key has been input, the CPU 11 transmits registration permission information to the station 30 via the wireless master station 20 (S26), and the registration completion information in response to the registration permission information is transmitted from the station 30 wirelessly. When receiving via the master station 20 (YES in S27), the process of displaying the registration completion in step S23 is performed. If it is determined in step S25 that the NO key has been input, the CPU 11 transmits cancel information to the station 30 via the wireless master station 20 (S28).

  When the wireless master station 20 receives order information, registration permission information, cancellation information, and the like from the handy terminal 10, the wireless master station 20 transmits the received information to the station 30 via the LAN 1. Further, when the wireless master station 20 receives response information responded to the order information from the station 30 via the LAN 1, the wireless master station 20 wirelessly transmits the response information to the handy terminal 10 that transmitted the order information.

  Next, the station 30 will be described. When the station 30 receives sales merchandise information from the electronic cash register 50 via the LAN 1, the station 30 stores the information as a sales merchandise table. Further, when order information is acquired by the handy terminal 10 in the restaurant via the wireless master station and newly registered in the sales product table, print information based on the order information is generated and sent to the printer 40 via the LAN 1. Send. Further, when the order information is registered in the sales product table, the station 30 transmits the information to the electronic cash register 50. In other words, the customer's sales merchandise information specified by the locker number which is the specific information is shared between the electronic cash register 50 and the station 30.

  FIG. 7 is a block diagram showing a main configuration of the station 30. The station 30 stores, in the CPU 31 constituting the control unit main body, the sales product information acquired via the LAN 1 from the ROM 32 storing the control program for executing the order information receiving process, which will be described later, and the electronic cash register 50. It has a built-in control circuit in which a RAM 33 for storing various data such as a sales merchandise table 33a, a display controller 34, an input controller 35, a clock unit 36 for measuring the current date and time, a network controller 37 and the like are connected by a bus. A display 34 a is connected to the display controller 34, an input unit 35 a is connected to the input controller 35, and a LAN 1 is connected to the network controller 37.

  The display controller 34 displays characters or the like corresponding to the display data on the display 34a. The input controller 35 captures a signal corresponding to the button operated from the input unit 35a and notifies the CPU 31 of the signal. The network controller 37 controls data communication performed through the LAN 1.

  Next, order information reception processing executed by the station 30 will be described. FIG. 8 is a flowchart showing a main part of the order information receiving process executed by the CPU 31.

  First, the CPU 31 temporarily stores the order information received from the handy terminal 10 via the wireless master station 20 in a predetermined area of the RAM 33 (S31). Then, the locker number included in the order information is extracted (S32). And the entrance permission end time of the locker number corresponding to the extracted locker number is acquired from the sales product table 33a (S33). Specifically, the admission permission end time is calculated and acquired from the time stored in the sales time area of the locker number in the sales merchandise table 33a corresponding to the extracted locker number and the usage time. In the case of the customer of the locker number 0001 in the case where the same content as the sales product table 51a described in FIG. 3 is stored in the sales product table 33a, it is 2 hours from 10:10. , Calculated as 12:10 and acquired.

  The time before the predetermined time is calculated from the entrance permission end time calculated in this way (S34). This predetermined time is 10 minutes in this embodiment. That is, if the admission permission end time is 12:10, it becomes 12:00. The predetermined time can be changed by operating the input unit 35a. Subsequently, the CPU 31 acquires the current time from the clock unit 36 (S35). When the time before the admission permission end time and the current time are acquired in this way, the CPU 31 compares these times (S36).

  Based on this comparison result, the CPU 31 determines whether or not the current time is before the predetermined time (S37). If it is determined that the current time is not earlier than the time before the predetermined time, that is, if it is determined that the predetermined time of 10 minutes has been exceeded (NO in S37), the handy terminal that transmitted the order information 10, warning information is transmitted via the wireless master station 20 (S38, warning information transmitting means). Then, the CPU 31 determines whether the information responded to the transmitted warning information is registration permission information or cancellation information (S39).

  If it is determined that the information received in step S39 is registration permission information, or if the current time is before the predetermined time, that is, if it is determined that there is a predetermined time of 10 minutes or more (YES in S37). ), The order information temporarily stored in the RAM 33 is registered in the sales merchandise table 33a (S40). The information registered in this way is transmitted to the electronic cash register via the LAN 1.

  Then, the CPU 31 transmits registration completion information to the handy terminal 10 (S41), creates print information from the ordered product information, and transmits the print information to the printer 40 via the LAN 1 (S42). On the other hand, if the information received in step S39 is determined to be cancel information, the order information temporarily stored in the RAM 33 is cleared (S43).

  Next, an operation when receiving an order for a product from a customer using the handy terminal 10 in a restaurant will be described. When a customer orders a product from the store clerk, the store clerk inputs the locker number key of the input unit 15a of the handy terminal 10 that he / she owns, confirms the customer's locker key, and enters the locker number. Further, after inputting the order key of the input unit 15a, the store clerk inputs the product key corresponding to the product ordered by the customer and inputs the transmission key. Then, order information including the locker number and ordered product information is transmitted from the handy terminal 10 to the station 30 via the wireless master station 20.

  The station 30 extracts the locker number from the received order information, reads the time stored in the sales time area of the sales product table 33a corresponding to the extracted locker number and the usage time of the facility, and is the admission permission end time. Calculate the exit time. Furthermore, the time before the predetermined time which is 10 minutes, for example from the calculated leaving time is calculated, and compared with the present time. If the current time has not elapsed from the calculated leaving time, the order information is registered in the sales merchandise table 33a and registration completion information is transmitted to the handy terminal 10. On the other hand, if the current time has passed from the calculated leaving time, warning information is transmitted to the handy terminal 10.

  When the handy terminal 10 receives the warning information, the handy terminal 10 displays a message on the display 14a. FIG. 9 is a diagram showing the display 14a when this message is displayed. As shown in FIG. 9, a message indicating that there is no remaining 10 minutes until the customer's leaving time is displayed, and a message confirming whether or not to register the order is displayed. At this time, an alarm may be sounded. When the clerk visually recognizes this message, the clerk confirms whether or not the customer can register the order. If an answer indicating that the customer can place an order is obtained, the YES key of the input unit 15a is input, and if an answer is received from the customer that the order is canceled, the NO key of the input unit 15a is input.

  When the YES key is input, the registration permission information is transmitted to the station 30, so the ordered product is registered at the station 30, and when the registration completion information is received thereafter, the registration completion is displayed on the display 14a. On the other hand, when the NO key is input, cancel information is transmitted, so the ordered product is canceled.

  According to this embodiment, when the remaining usage time of the customer's hot bath facility has exceeded the predetermined time of 10 minutes, the display on the handy terminal 10 indicates that before registering the order for the product. An order can be registered after displaying a message on 14a and confirming with the customer. Therefore, it is possible to improve the service by preventing troubles between the customer and the store.

(Second Embodiment)
Next, a second embodiment will be described. In addition, the same code | symbol is attached | subjected to the part same as 1st Embodiment mentioned above, and detailed description is abbreviate | omitted. In the second embodiment, when an order for a product is received at a restaurant and the remaining time of the customer's leaving has passed, the extension of the leaving time is registered. The case where the processing that cannot register the ordered product is performed will be described.

  That is, as a message for displaying warning information in step S24, for example, in addition to a message indicating that there is only a short time until leaving or a message confirming whether or not the order product can be registered, A message prompting you to extend the exit time is also displayed. FIG. 10 is a diagram showing a display example of the display 14a when this message is displayed.

  After the message is displayed on the display 14a, when the YES key of the input unit 15a is input (YES in step S25), the process shown in FIG. 11 is executed. FIG. 11 is a sub-flowchart illustrating a process executed before the process of step S26 when YES is determined in step S25 of the first embodiment.

  First, the CPU 11 displays admission ticket information on the display 14a (S51). As admission ticket information, for example, a 2-hour ticket, a 3-hour ticket, and a 4-hour ticket are displayed. And CPU31 acquires the information which shows the admission ticket selected from this admission ticket information (S52). Then, information indicating the selected admission ticket is transmitted to the station 30 via the wireless master station 20 (S53).

  Upon receiving the information, the station 30 changes the information indicating the admission ticket stored in the sales merchandise table 33a corresponding to the locker number already acquired in step S12. For example, in the case of the customer with the locker number “0001”, the ticket is changed from a 2-hour ticket to a 3-hour ticket. When the change is completed, change completion information indicating completion of the change is transmitted to the handy terminal 10.

  When the CPU 11 receives the change completion information from the station 30 (YES in S54), the display 14a displays a message indicating that the change of the admission ticket has been completed and a message confirming whether or not the product already ordered can be registered. (S55).

  FIG. 12 is a diagram showing a display example of a message on the display 14a at this time. As shown in FIG. 12, a message is displayed confirming that the leaving time has been extended and that the ordered product can be registered.

  Then, the CPU 11 determines whether the YES key of the input unit 15a is input or the NO key is input (S56). If it is determined in step S56 that the input is a YES key, registration permission information is transmitted to the station 30 (S26). If it is determined that the input is a NO key, cancel information is transmitted to the station 30 (S28).

  In this way, if the customer's remaining facility use time has passed the predetermined time, the exit time is extended, and then the order of the product is registered in the sales product table 33a. As compared with the first embodiment, it is possible to prevent troubles between customers and stores and improve services.

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying constituent elements without departing from the scope of the invention in the implementation stage, and is disclosed in the embodiment. Various inventions can be modified by appropriately combining a plurality of components.

1 is a diagram schematically showing a network configuration in a first embodiment of the present invention. FIG. The figure which shows the rocker key in the same embodiment. The figure which shows the sales goods table in the embodiment. The block diagram which shows the principal part structure of the portable terminal in the embodiment. The flowchart which shows the principal part of the order information transmission process in the embodiment. The flowchart which shows the principal part of the warning information display process in the embodiment. The block diagram which shows the principal part structure of the information processing apparatus in the embodiment. The flowchart which shows the principal part of the order information reception process in the embodiment. The figure which shows the example of a display of the display of the portable terminal in the embodiment. The figure which shows the example of a display of the display of the portable terminal in the 2nd Embodiment of this invention. The sub-flowchart which shows the process in the embodiment. The figure which shows the example of a display of the display of the portable terminal in the embodiment.

Explanation of symbols

2 ... Rocker key, 5 ... Locker number, 6 ... Bar code, 10 ... Handy terminal (mobile terminal), 11 ... CPU, 12 ... ROM, 13 ... RAM, 14a ... Input unit, 30 ... Station (information processing device), 31 ... CPU, 32 ... ROM, 33 ... RAM, 33a, 51a ... Sales commodity table

Claims (1)

An information processing device that acquires from the external device the admission permission information related to the admission permission time of the customer who has purchased the admission ticket that is allowed to enter the time determined from the reception time at the time of admission, with specific information identifying the customer; In an order information processing system including a mobile terminal that transmits specific information for specifying a customer and order information including product information indicating a product ordered by the customer to the information processing device,
When the information processing apparatus receives the order information transmitted from the portable terminal, the current time is based on the admission permission end time calculated from the admission permission information corresponding to the customer specified by the specific information included in the order information. Warning information transmitting means for determining whether or not a predetermined time before, and determining that the current time is not a predetermined time before the admission permission end time, and transmitting the determination result to the portable terminal as warning information;
The portable terminal comprises a notifying means for notifying that the admission permission time of the customer specified by the specific information has passed a predetermined time before the admission permission end time when the warning information is received. Order information processing system.

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