JP2007213432A - Reception waiting time management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable each service requester to always know accurate waiting time by recalculating the waiting time of the service requester, which is varied in accordance with situations, at a fixed timing. <P>SOLUTION: The reception waiting time management system is provided with: a means for storing the reception information of each service requester in a reservation information storage part 211; a waiting time calculation processing means for calculating waiting time until the service requester may actually receive service provision; a means for printing out the waiting time calculated by the waiting time calculation processing means in a reception card to be received by the service requester; a waiting time recalculation processing means for recalculating the waiting time of each service requester at two or more timings also after the first reception; and a means for storing the latest waiting time of each service requester which is calculated by the waiting time recalculation processing means in the reservation information storage part 211. In accordance with an inquiry from the service requester by a cellular phone or the like, the reception waiting time management system notifies the service requester of the latest predicted start time of service provision. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an acceptance waiting time management system for managing acceptance and waiting time for each service applicant until receiving service.

  It is a pain for a service applicant who wants to receive a service to have a long waiting time until the service is received. In particular, because the waiting time is not accurately known, it is not possible to effectively use the time between them, and you have to keep waiting for the turn to come while reading magazines etc. It becomes a problem.

With regard to this point, as a reception system in a hospital, it is possible to issue a ticket with the scheduled start time at the time of reception and specifically determine the scheduled start time of medical treatment for the patient and notify the patient There is a system. With such a system, it is possible to wait for the patient to wait for his turn in the waiting room until the scheduled start time of the medical treatment, and to finish his work during that time. Even if this is long, the waiting time can be effectively utilized for the patient.
JP-A-8-22491

  However, even if a ticket describing the scheduled start time is issued at the time of reception, the actual service start scheduled time often fluctuates due to changes in the situation after acceptance.

For example, the following factors can be cited as specific fluctuation factors in stores such as barber / beauty shops.
First, the working time varies depending on the contents of requests for each customer. For example, the actual order content varies depending on the customer, whether it is just cut or hair dyeing. The time required for providing the service varies depending on the contents.
Second, due to the occurrence of irregular work, the scheduled start time may be advanced or delayed. For example, work that should have progressed smoothly requires correction time due to a cut mistake, and conversely, depending on the staff (engineer), the work can be done very quickly, so the work is completed earlier than the scheduled end time. This is the case.
Third, the customer has accidentally made multiple reservations. In this case, if you cancel the duplicate reservation and do not recalculate, you will calculate the estimated start time by adding the work time that does not actually occur, and the subsequent start time of the customer will be inaccurate Become.
Fourthly, the customer does not appear even when the scheduled start time is reached. Also in this case, the scheduled start time of the subsequent customers is inaccurate.
Fifth, if a customer wants to receive service from a specific staff member and the staff member in charge is different from the staff member who wants the staff member in his / her order, he / she can give his / her turn to a later customer. This is the case.
Thus, in predicting the scheduled start time of the service, the conventional time allocation method using the capability table that captures time as a frame has the inconvenience that it cannot flexibly cope with the occurrence of these fluctuation factors. . As a result, a service applicant who has a slower waiting order has a difference between the scheduled start time at the time of reception and the actual start time.

The problem to be solved by the present invention is to recalculate the waiting time of service applicants that vary depending on the situation at a fixed timing so that each service applicant can always know the exact waiting time. It is.

In order to achieve the above object, the invention of the acceptance waiting time management system according to claim 1 comprises a personal computer connected to the Internet installed at a service providing base and a server connected to the Internet. An acceptance waiting time management system in which a plurality of service providers automatically accepts service applicants using a personal computer in order to provide a predetermined service to a plurality of service applicants. Setting means for setting daily data and storing and storing the information entered in the daily setting information storage unit for each base, reception information of service applicants, progress of service provision, and other services Means for storing and storing information on the waiting state of the applicant in the reservation information storage unit; and The waiting time until the waiting time is calculated by determining the progress of service provision at that time and the waiting state of other service applicants, and calculating the waiting time by the waiting time calculation processing means. The service request by judging the progress of service provision at that time and the waiting state of other service applicants by means of printing the reception card for issuing a waiting time to the service applicant and multiple timings after the reception A waiting time recalculation processing means for recalculating the waiting time for each person, and a means for storing and storing the latest waiting time for each service applicant calculated by the waiting time recalculation processing means in the reservation information storage unit. It is characterized by that.

The invention according to claim 2 is the acceptance waiting time management system according to claim 1, wherein the waiting time calculation processing means of a new service applicant that calculates waiting time of a new service applicant who has not yet received, Means for storing and storing the waiting time of the new service applicant calculated by the waiting time calculation processing means of the new service applicant in the all service applicants scheduled start time storage unit.

The invention according to claim 3 reserves the absence information of the service applicant when the service provider is absent when the service provider tries to provide the service in the acceptance waiting time management system according to claim 1. Means for storing and saving in the information storage unit, means for correcting and calculating the waiting time of other service applicants based on the information, and a service that has been absent due to a preset number of absentees being held or the time at which absence can be recovered And means for managing applicants.

The invention according to claim 4 is the acceptance waiting time management system according to claim 1, wherein, when the service provider tries to provide the service, there is an assistant for providing the service, the number of the assistants, the ability, etc. Is stored in a site-specific daily setting information storage unit, and a means for correcting and calculating the waiting time based on the information is provided.

The invention according to claim 5 is the acceptance waiting time management system according to claim 1, wherein when the service provider intends to provide a service, the service applicant designates a specific service provider other than the service provider. And means for storing and storing the nomination information of the service applicant in the reservation information storage unit and means for correcting and calculating the waiting time of other service applicants based on the information.

According to a sixth aspect of the present invention, in the acceptance waiting time management system according to the first aspect, means for storing and saving data such as work history of the service provider in the work information storage unit, and storage and storage in the work information storage unit And a data management means for data relating to the service provider being provided.

The invention according to claim 7 is the acceptance waiting time management system according to claim 2, based on the latest waiting time information of the new service applicant stored and stored in the scheduled start time storage unit for all service applicants. And an indicator lamp for identifying and displaying the degree of the waiting time by color.

The invention of the system according to claim 8 is an Internet provided with a personal computer connected to the Internet installed at a service providing base, a server connected to the Internet, a camera, a display, and a two-dimensional code reading function. A service requester terminal that can be connected to the computer, and the personal computer has a means for issuing a card on which a two-dimensional code printed with information for enabling the service requester to access the server is printed. The server includes a generation unit that generates screen information to be transmitted for each service applicant, a unit that receives the two-dimensional code information read by the camera of the service applicant terminal from the service applicant terminal, and the received Search for information on service applicants stored and stored in advance on the server based on 2D code information Means for extracting a necessary part for the service applicant from the retrieved information, and means for automatically transmitting the extracted information to the service applicant terminal. Means for reading and analyzing the two-dimensional code printed on the server, means for automatically calling the server based on the analyzed two-dimensional code information and transmitting a connection request to the server, and a service applicant returned from the server And a means for displaying the received information on the service applicant as a character or image recognizable by the service applicant on the display.

The invention according to claim 9 is characterized in that, in the system according to claim 8, the service applicant receives the latest waiting time information of the service applicant stored and stored in the reservation information storage unit of the server. To do.

According to a tenth aspect of the present invention, in the system according to the eighth or ninth aspect, the service applicant terminal is a mobile phone.

According to an eleventh aspect of the present invention, in the system according to the eighth or ninth aspect, the service applicant terminal is a personal computer.

As the effects of the present invention, the following can be specifically mentioned.
First, even if the work time varies depending on the content of the request for each service applicant, it is possible to select the scheduled work time on the service provider's portable information terminal at the time of reception, so it is accurate The waiting time can be calculated.
Second, even if the scheduled start time is advanced or delayed due to the occurrence of irregular work, if the end button is pressed on the portable information terminal on the service provider side, the scheduled start time for all service applicants will be By recalculating, an accurate waiting time can be calculated.
Third, even if the service applicant has mistakenly made multiple reservations, when the cancel button is pressed on the mobile information terminal on the service provider side, the scheduled start time of all service applicants is recalculated. The accurate waiting time can be calculated.
Fourth, even if the service applicant does not appear at the scheduled start time, the scheduled start time of all the service applicants is recalculated by pressing the absence button on the portable information terminal on the service provider side. Therefore, an accurate waiting time can be calculated.
In such a case, in the conventional system, absentees are handled as they are, but this system has a management function for the number of absentees, and the number of absentees can be set in advance. It is possible. As a result, it is possible to cover some mistakes on the part of the service applicant. Alternatively, the reservation can be made valid until “scheduled start time + margin time” printed out on the reception card. This is particularly effective when the previous work is completed early.
Fifth, even if the service requester nominates a specific service provider and wants to receive the service, the service provider side, even if it is their own order or the order is given to a later service requester When the nomination button is pressed on the portable information terminal, the scheduled start times of all service applicants are recalculated, so that an accurate waiting time can be calculated.

Other effects include the following.
First, it is possible to manage the scheduled start time for each service applicant. In this regard, in the conventional reception system, only “Current (last customer) waiting time” was displayed, but the logic of this system always recalculates the individual waiting time of each service applicant. I manage.
Secondly, the latest waiting time using a two-dimensional code can be displayed on a service applicant terminal such as a mobile phone. In this regard, the conventional two-dimensional code can only be used for jumping to the homepage or notation of personal information, but this system generates a “customer-specific information provision screen” when the reception card is issued. , Has the function to jump to that page.
Third, it has a time correction function when an assistant such as an apprentice, that is, an assistant assists the service provider. Specifically, it has a function of correcting the work time of the staff by inputting the capacity factor of the assistant and the number of enrolled persons.
Fourth, it has a function for managing the work amount of the service provider. This is a function for managing the workload of the service provider, for example, how many people have worked and how much time it has been processed.
Fifth, it has an indicator lamp for waiting time display. Based on the time calculated by the logic of this system, the installed indicator light can be controlled and turned on. As a result, it becomes possible for the service applicant to easily grasp the degree of congestion without looking into the store.

  The purpose of accurately calculating the waiting time until each service applicant receives service and enabling each service applicant to effectively use the waiting time for himself / herself is as follows. This was realized by managing the reception waiting time according to the invention.

Embodiments in the barber / beauty shop of the present application will be described below with reference to the drawings.
FIG. 1 shows a first embodiment of the acceptance waiting time management system of the present application, and shows the overall configuration thereof.
As shown in FIG. 1, this system includes a server 101, a service applicant terminal 103 which is a personal computer or a mobile phone of a customer connected to the server 101 by a communication network 102, a portable information terminal 105 in the store, PC 106 is included. Furthermore, a printer 107 for printing a reception card, a touch panel 108 for inputting customer reception, and a transmitter 109 are connected to the personal computer 106 in the store. The transmitter 109 is connected to the indicator lamp 104 for displaying the degree of waiting time by wireless or wired.
The personal computer 106 and the portable information terminal 105 in the store are connected to the server 101 via a communication network 102 such as the Internet by using a modem or a wireless LAN access point. The service applicant terminal 103 is also connected to the server 101 via a communication network 102 such as the Internet.
In the acceptance waiting time management system shown in FIG. 1, the server 101, the personal computer 106 in the store, the portable information terminal 105 in the store, and the service applicant terminal 103 are also shown as a single unit. There may be.

  Next, the internal configuration of the server 101 will be described with reference to FIG. The server 101 includes a processing device 220 that operates under program control and a storage device 210 that stores various types of information. The processing device 220 includes a reservation information processing unit 221, a waiting time calculation processing unit 222, a work information processing unit 223, and an input / output processing unit 224 that processes an interface with the communication network 102. Next, the storage device 210 includes a reservation information storage unit 211, a site-specific daily setting information storage unit 212, a work information storage unit 213, and start of all service applicants as divided storage areas for storing different types of information. A scheduled time storage unit 214 is provided.

The outline of the present embodiment will be described. First, a customer who desires to provide a service enters a store and inputs it on the acceptance screen of the touch panel 108, and then receives a receipt card on which a two-dimensional code such as a QR code is printed from the printer 107. receive.
After that, in the store or outside the store, the customer confirms his latest waiting time on the service applicant terminal 103 using the two-dimensional code printed on the reception card, and when the scheduled start time comes, It will be a flow of receiving provision.
In addition, it is possible to display the degree of congestion in a store such as a barber / beauty shop with the indicator lamp 104.

Hereinafter, specific contents of the present embodiment will be described in more detail with reference to flowcharts and the like.

<Daily setting function by location>
The flow of the daily setting function for each site according to this embodiment will be described with reference to FIG.
After the start of implementation (step S101), a daily setting for each site is accepted (step S102). In other words, by location, it can be rephrased by store. Specifically, location, date, number of staff, staff name, number of apprentices, number of absentees held, time available for return to absence, waiting time when waiting number is 0, cut time setting method, time per cut, waiting time Set the coefficient.
An apprentice here means an assistant who does not have a seat in charge for providing services at a barber / beauty shop, and a staff, who is also referred to as an engineer, provides a service with a seat in charge. Refers to the person. The waiting time coefficient is a constant coefficient corresponding to the ability of each apprentice because there is a difference in ability depending on the years of experience, etc. even if it is an apprenticeship.

The number of absentees held means that if there are customers who have not appeared even in the order, that is, absentees, the reservations of those absentees will not be invalidated immediately, but will be kept valid. Numbers. As a result, it is possible to cover some mistakes on the part of the service applicant.

Absent return possible time is added to the scheduled start time printed on the reception card to allow the absentee to return, that is, an extra time during which the reservation is valid. This is particularly effective when the previous work is completed early.
Whether the absentee is managed by the absentee hold count or the absence return available time is selected at the time of setting in step S102.
Then, it is set in the daily setting table for each site stored in the daily setting information storage unit 212 for each site (step S103). After the waiting time is calculated (step S104), the process is terminated (step S105).

<Customer acceptance function>
The flow of customer acceptance according to this embodiment will be described with reference to FIG.
After the start of implementation (step S201), an inquiry is made about the waiting time, the number of waiters, the current cut number, and the absence receipt number (step S202).
Then, the waiting time, the number of waiting people, and the reception number that is currently being cut or absent are displayed on the touch panel 108 (step S203). An example of this screen display is shown in FIG. Here, the number displayed in the place of “current number” is the reception number currently being guided. In addition, the numbers displayed under “You have called me but I was absent. Please call the staff so I can return to this number.” This is the receipt number of the customer who was not in the store even if it became, that is, the absentee.

Thereafter, it is determined whether the set time has elapsed (step S204). If the set time has not elapsed, the determination result in step S204 is “NO”, and the process waits until the set time elapses. During this time, the display screen of the touch panel 108 is refreshed at a certain time.
On the other hand, if the set time has elapsed, the determination result in step S204 is “YES”, and the process returns to step S202 to inquire about the waiting time, the number of people waiting, the current cut number, and the absence receipt number.

<Receipt card ticketing function>
The flow of the reception card issuing function according to this embodiment will be described with reference to FIG.
After the start of implementation (step S301), the customer presses the card issue button on the customer reception screen of the touch panel 108 (step S302).
Then, a new reservation acceptance process is performed (step S303), and the information is set in the reservation table stored in the reservation information storage unit 211 (step S304).
Thereafter, the waiting time of the customer is calculated (step S305). Then, the scheduled cut start time of the customer who issues tickets is calculated, and the difference between that time and the current time is calculated as “waiting time”.
After the calculation, the ticket is issued from the printer 107 (step S306), and the process ends (step S307). The receipt card issued here includes a customer receipt number, a scheduled start time reflecting the calculation result of the customer waiting time, and a two-dimensional code such as a QR code that can transition to a customer-specific screen, as shown in FIG. Is printed.

<Staff operation acceptance function>
The flow of acceptance by operation of the portable information terminal 105 used by the staff according to the present embodiment will be described with reference to FIG.
After the start of execution (step S401), it is first determined whether or not cutting is to be started (step S402). When the cut is started, the determination result in step S402 is “YES”, the reservation reception number, the cut start time, and the cut time are received (step S403), and the process proceeds to step S412.

On the other hand, if the cut is not started, the determination result in step S402 is “NO”, the process proceeds to step S404, and it is determined whether or not the cut is finished (step S404).
If the cut is completed, the determination result in step S404 is “YES”, the reservation reception number, the cut end time, and the staff number are received (step S405), and the process proceeds to step S412.
On the other hand, if the cut has not been completed yet, the determination result in step S404 is “NO”, the process proceeds to step S406, and it is determined whether or not the customer is absent (step S406).
If the customer is absent, the determination result in step S406 is “YES”, the reservation reception number and absence are received (step S407), and the process proceeds to step S412.

On the other hand, if the customer is not absent, the determination result in step S406 is “NO”, the process proceeds to step S408, and it is determined whether or not it is designated (step S408).
If it is a nomination, the determination result in step S408 is “YES”, the reservation acceptance number and nomination are accepted (step S409), and the process proceeds to step S412.
On the other hand, if it is not a nomination, the determination result in step S408 is “NO”, the process proceeds to step S410, and it is determined whether there has been a cancellation by the customer (step S410).
If there is a cancellation by the customer, the determination result in step S410 is “YES”, the reservation reception number and cancellation are received (step S411), and the process proceeds to step S412.

On the other hand, if there is no cancellation, the determination result in step S410 is “NO”, and the flow proceeds to step S412.
In step S412, the reservation reception number and the like are set in the reservation table stored in the reservation information storage unit 211, the waiting time is calculated (step S413), and the process ends (step S414). For example, when the customer is absent, the waiting time of other customers is calculated by excluding the scheduled work amount of the customer.
FIG. 9 shows an example of a screen displayed on the portable information terminal 105 used by the staff. In FIG. 9, “10 minutes, 20 minutes, 30 minutes” displayed on the right side of the ▼ mark indicates a state in which the scheduled work time is pulled down by pressing the start button. Then, the scheduled work time corresponding to the service content desired by the customer is input.
Similarly, in FIG. 9, “Miura, Yamagishi, Kono” displayed on the right side of the ▼ mark indicates that the staff name is pulled down by pressing the start button. This makes it possible to know who has finished the work.

<Wait time calculation process>
First, as an outline of the waiting time calculation process, the scheduled cut end time of all customers who are cutting, and the planned cut start time and scheduled cut end time of all customers who are waiting to be cut are calculated. Then, when the screen is displayed, the difference between the scheduled start time of cutting and the current time is obtained and displayed as a waiting time.
The timing for executing the waiting time calculation processing is as follows. First, when the receipt card is issued, secondly, when the portable information terminal 105 used by the staff is displayed and when the “operation cancel” operation is performed, There are times when the start and end of cut are registered in the portable information terminal 105.
In the “update” operation on the portable information terminal 105, the automatic refresh every 20 minutes on the portable information terminal 105, and the automatic refresh every 10 seconds on the customer standby screen, only the current waiting time is recalculated and the cut is scheduled to start. The time is not recalculated.

Next, a specific flow of waiting time calculation according to the present embodiment will be described in detail with reference to FIG.
After the start of implementation (step S501), it is first determined whether or not there is a customer being cut (step S502).
If there is no customer being cut, the determination result in step S502 is “NO”, and the process proceeds to step S506.

On the other hand, if there is a customer being cut, the determination result in step S502 is “YES”, and the scheduled cut end time of the customer being cut is calculated using the following equation (step S503).
Cut end scheduled time = cut start time + processing time per cut The processing time per cut is calculated using the following equation.
Processing time per cut = Scheduled work time-(Scheduled work time x (Number of apprentices x Waiting time factor / Number of staff))
Here, the number of apprentices, the waiting time coefficient, and the number of staff are assumed to be daily set values for each base.

Next, a temporary seat number is assigned to the customer who is being cut (step S504). The subsequent cut start / end schedule of the waiting customer is calculated in units of this temporary seat number.
Then, the scheduled cut end time and temporary seat number are set in the reservation table stored in the reservation information storage unit 211 (step S505). The state of the reservation table after setting is shown in FIG. In this way, the processing time per cut, in this case, 30 minutes added to the cut start time is calculated and stored in the scheduled end time of each customer with receipt numbers 3 and 4 being cut. ing.
Next, it is determined whether there is a customer waiting for cutting (step S506).
If there is no customer waiting to be cut, the determination result in step S506 is “NO”, and the process proceeds to step S509.

On the other hand, if there is a customer waiting for cut, the determination result in step S506 is “YES”, and the temporary seat number of the customer waiting for cut and the number of rounds are calculated (step S507). Next, the cut start scheduled time of customers waiting to be cut is calculated for the following four cases (step S508).
(A) In the case of the scheduled start time of the first customer when the seat is vacant, it is calculated using the following formula.
Scheduled start time = current time + minimum waiting time (b) In the case of the scheduled start time of the second and subsequent passengers when the seat is vacant, the following formula is used.
Scheduled start time = current time + (processing time per cut × (n-th round −1))
(C) When the seat is not vacant and the scheduled cut end time of the customer being cut is past the current time, the calculation is performed using the following equation.
Scheduled start time = current time + minimum waiting time + (processing time per cut x (n-th round -1))
(D) When the seat is not vacant and the scheduled cut end time of the customer being cut has not passed the current time, calculation is performed using the following equation.
Scheduled start time = scheduled end time of the customer being cut + (processing time per cut × (n-th round −1))
Here, the scheduled end time of the customer being cut indicates the scheduled end time of the customer who is waiting to be cut and the customer who is cutting with the same seat number as the temporary seat number.

Next, it is determined whether there is a designated customer (step S509).
The nominated customer here refers to the case where the customer in charge is not the staff he / she wants when his / her turn comes, and his / her order is transferred to a later customer until the desired staff becomes available. A customer who is waiting.
If the designated customer does not exist, the determination result in step S509 is “NO”, and the process proceeds to step S511.

On the other hand, if the designated customer exists, the determination result in step S509 is “YES”, and the correction time for the designated customer is added to the scheduled cut start time (step S510). However, the seat of the assigned temporary seat number is not added to the scheduled cut start time for the first customer when the seat is currently vacant.
Here, the correction time for the designated customer is calculated using the following equation.
Designated customer correction time = (processing time per cut x number of designated customers) / number of staff

Then, the scheduled cut start time of the customer waiting to be cut after adding the correction time is set in the reservation table stored in the reservation information storage unit 211 (step S511). The state of the reservation table after setting is shown in FIG. In this way, the time when the nomination correction time, here 10 minutes, is added to the scheduled end time of the customer in front of the same seat number in the scheduled start time portion of each customer of the reception numbers 9 and 10 waiting for cut Is calculated as the scheduled start time of the customer. In this case, the scheduled start time of the customer with reception number 8 waiting to be cut is not added since the customer with seat number 1 does not have a customer and can be started immediately.
And the cut start scheduled time of the customer who will come from now on is calculated (step S512). The result is stored in the all service applicant scheduled start time storage unit 214 in which the service start scheduled times of customers who will come to the store are stored after reflecting the status of all the service applicants including during cutting and waiting for cutting. Is set in the scheduled start time table for all service applicants (step S513), and the process ends (step S514).

<Functions for service applicant terminals>
Next, functions for the service applicant terminal such as the service applicant terminal 103 in this embodiment will be described with reference to FIG.
After the start of execution (step S601), the scheduled cut start time is searched from the reservation table stored in the reservation information storage unit 211 using the receipt number as the reservation ID as a key (step S602).
Then, it is determined whether or not display is possible (step S603). Here, for example, when the reservation record indicated by the two-dimensional code is the record of the previous day or when the cut has already started, it cannot be displayed.
If it is not displayable, the determination result in step S603 is “NO”, a message indicating that it cannot be used is displayed (step S604), and the process ends (step S608).

On the other hand, if it can be displayed, the determination result in step S603 is “YES”, and it is determined whether the absence process has been completed (step S605).
If the absence process has been completed, the determination result in step S605 is “YES”, a message for promptly visiting the store is displayed (step S606), and the process ends (step S608).
On the other hand, if the absence process has not been completed, the determination result in step S605 is “NO”, the reception number, the scheduled cut start time, and the number being cut are displayed (step S607), and the process ends (step S608). ). An example of the display screen on the customer service applicant terminal 103 is shown in FIG.

<Indicator lighting function>
This is a function of notifying the crowded state in the store by the indicator lamp 104 based on the latest waiting time information of the customer who visits the store, which is stored and stored in the all service applicant scheduled start time storage unit 214. For example, blue is displayed when the waiting time is within 10 minutes, yellow is displayed when the waiting time is within 20 minutes, and red is displayed when the waiting time is longer than that.
Next, the flow of the lighting function of the indicator lamp 104 according to the present embodiment will be described with reference to FIG.
After the start of implementation (step S701), the current waiting time is inquired (step S702). In addition, the start timing shall be called at any time interval.
Then, the display color of the indicator lamp 104 is set (step S703). That is, the color of the indicator lamp 104 is turned on according to the waiting time. Then, the process ends (step S704).

<Staff workload management function>
A staff work amount management function according to this embodiment will be described. In the present embodiment, the staff operates the portable information terminal 105 at the start and end of the work. Therefore, the work history of each staff can be individually managed by using the operation information.
First, as a basic flow for the staff to operate the portable information terminal 105, the start button is pushed down at the start of cutting, and the expected work time of the customer in charge is selected from the pull-down menu. When the cut is completed, the end button is pressed down and the staff name is selected from the pull-down menu.
By saving the operation history of the portable information terminal 105 used by the staff in the work information storage unit 213, the work history of each staff is managed. A specific example of the data management screen for staff work is shown in FIG. In this way, it is possible to manage the data such as the number of cuts of each staff member, the work breakdown, the total work amount, etc. by day.

It is explanatory drawing which showed the whole system structure. It is explanatory drawing which showed the internal structure of the server. It is the flowchart figure which showed the processing procedure of the daily setting function according to base. It is the flowchart figure which showed the process sequence of the customer reception function. It is the figure which showed the example of the customer standby screen displayed on a touch panel. It is the flowchart figure which showed the process sequence of the reception card ticket issue function. It is the figure which showed the example of the reception card printed with a printer. It is the flowchart figure which showed the processing procedure of the staff operation reception function. It is the figure which showed the example of the screen displayed on a staff operation screen. It is the flowchart figure which showed the process sequence of the waiting time calculation process. It is explanatory drawing which showed the example of the state of the reservation table which set the cut end estimated time. It is explanatory drawing which showed the example of the state of the reservation table reflecting the designated customer correction | amendment time. It is the flowchart figure which showed the process sequence of the function for service applicant terminals. It is the figure which showed the example of the screen displayed on the display of a service applicant terminal at the time of reading a reception card with the customer's service applicant terminal with a two-dimensional code reading function. It is the flowchart figure which showed the process sequence of the lighting function of an indicator lamp. It is the figure which showed the example of the data management screen of the operation | work of a staff.

Explanation of symbols

DESCRIPTION OF SYMBOLS 101 Server 102 Communication network 103 Service applicant terminal 104 Indicator lamp 105 Personal digital assistant 106 in a store Personal computer 107 in a store Printer 108 Touch panel 109 Transmitter 210 Storage device 211 Reservation information storage unit 212 Daily setting information storage unit 213 according to base Work information Storage unit 214 All service applicant scheduled start time storage unit 220 Processing device 221 Reservation information processing unit 222 Wait time calculation processing unit 223 Work information processing unit 224 Input / output processing unit

Claims (11)

A personal computer connected to the Internet installed at the service providing base and a server connected to the Internet.
An acceptance waiting time management system in which a plurality of service providers automatically accepts service applicants using a personal computer in order to provide a predetermined service to a plurality of service applicants,
A setting method of the daily information for each base that stores and saves the information entered by the service provider by setting the daily data for each base in the daily setting information storage unit for each base,
Means for storing and storing information on reception information of service applicants, progress status of service provision, and standby status of other service applicants in a reservation information storage unit;
Waiting time calculation processing means for calculating the waiting time until the service applicant can actually receive the service by determining the progress of the service provision at that time and the waiting state of other service applicants When,
Means for printing the waiting time calculated by the waiting time calculation processing means on a reception card for issuing a ticket to a service applicant;
Waiting time recalculation processing means for recalculating the waiting time for each service applicant by judging the progress of service provision at that time and the waiting state of other service applicants at a plurality of timings after acceptance,
Means for storing and storing in a reservation information storage unit the latest waiting time for each service applicant calculated by the waiting time recalculation processing means. A waiting time calculation processing means for new service applicants that calculates waiting times for new service applicants that have not yet been accepted;
2. A means for storing and storing the waiting time of the new service applicant calculated by the waiting time calculation processing means of the new service applicant in an all-service-requester start scheduled time storage unit. The acceptance waiting time management system described. Means for storing and saving absence information of the service applicant in the reservation information storage unit when the service provider is absent when the service provider tries to provide the service;
A means for correcting and calculating the waiting time of other service applicants based on the information;
The acceptance waiting time management system according to claim 1, further comprising means for managing a service applicant who has been absent for a preset number of absentees held or absentable return time. Means for storing and storing information such as the number and capabilities of the assistants in the daily setting information storage unit for each base when there is an assistant for service provision when the service provider intends to provide the service;
The acceptance waiting time management system according to claim 1, further comprising means for correcting the waiting time based on the information and calculating the waiting time. Means for storing and storing the nomination information of the service applicant in the reservation information storage unit when the service applicant has appointed a specific service provider other than the service provider when the service provider intends to provide the service; ,
2. The acceptance waiting time management system according to claim 1, further comprising means for correcting and calculating the waiting time of another service applicant based on the information. Means for storing and saving data such as a service provider's work history in the work information storage unit;
The acceptance waiting time management system according to claim 1, further comprising: a data management unit for data relating to a service provider stored and stored in the work information storage unit. Provided with an indicator lamp for identifying and displaying the degree of the waiting time by color based on the latest waiting time information of the new service applicant stored and stored in the scheduled start time storage unit for all service applicants The acceptance waiting time management system according to claim 2, wherein: A service applicant terminal that can be connected to the Internet with a personal computer connected to the Internet, a server connected to the Internet, a camera, a display, and a two-dimensional code reading function installed at the base that provides the service A system comprising
PC
A means for issuing a card printed with a two-dimensional code in which information for allowing a service applicant to access the server is input;
The server
Generating means for generating screen information to be transmitted for each service applicant;
Means for receiving from the service applicant terminal the two-dimensional code information read by the camera of the service applicant terminal;
Means for retrieving information relating to the service applicant stored and stored in advance in the server based on the received two-dimensional code information;
A means for extracting a necessary part for the service applicant from the retrieved information;
Means for automatically transmitting the extracted information to the service applicant terminal,
The service requester terminal
Means for reading and analyzing the two-dimensional code printed on the card by the camera;
Means for automatically calling a server based on the analyzed two-dimensional code information and transmitting a connection request to the server;
Means for receiving information about the service request returned from the server;
And a means for displaying the received information regarding the service applicant on a display as characters or images that can be recognized by the service applicant. 9. The system according to claim 8, wherein the service applicant receives the latest waiting time information of the service applicant stored and stored in the reservation information storage unit of the server. 10. The system according to claim 8, wherein the service applicant terminal is a mobile phone. 10. The system according to claim 8, wherein the service applicant terminal is a personal computer.

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