JP2007141039A - Operation management system, operation managing method and program thereof - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve the work efficiency of the entire business center by preferentially allocating (binding) work to an excellent operator without imposing labor. <P>SOLUTION: This operation management system comprises an automatic work allocating means 111 for automatically determining a working state and allocating work to a free operator when receiving a work request; a work result managing means 112 for automatically recording information such as the start time and the completion time of work, and the number of retrying the same work in a database when performing the requested work; a work state statistics analyzing means 113 for statistically obtaining records of the work time and the number of retries for each type of work and for each operator to calculate an average value; and an operator binding means 114 for extracting an operator requiring short work time and having few errors and setting priorities so as to dynamically allocate the work on the basis of the average work time and the average number of retries. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an office worker's work management technology, and in particular, the work time (time from the start of work to the completion of work) and the number of times of redo work are automatically stored in a database on a computer. Work that is stored and automatically linked to the best worker (that is, the worker whose work time is as short as possible and the number of redoes is small) among the empty workers based on this information The present invention relates to a management system, a business management method, and a program therefor.

  Recently, in the office center where office work is performed, the work status of work items is centrally managed, the work of the office center office worker is leveled to improve the work level, and the results of office work are automatically collected and analyzed Therefore, a business management system is required to improve work efficiency and work level so as to improve work efficiency. For example, Japanese Patent Laid-Open No. 2001-273390, “Working time record management system and management method, and program recording medium thereof” (Patent Document 1).

  What is disclosed in Patent Document 1 eliminates the extra management work such as registration of work time results, and the administrator is to acquire accurate work time result values for each person in charge, for each work, A database for accumulating and storing work management information including work contents assigned to a person in charge, scheduled work time and actual work time of the work in a server, and work time measurement method for defining a work time measurement method for the work A definition processing unit, a work time measurement unit of a client that measures an actual work time related to the work according to the work time measurement method, and a work time storage process that reflects the measured work time in work management information stored in the database It is the working time performance management system which has a section.

Japanese Patent Laid-Open No. 2001-273390 “Working Time Result Management System and Management Method, and Program”

  However, the conventional work record management system disclosed in Patent Document 1 cannot automatically record the work record (work time and rework). In addition, it was impossible to preferentially allocate (link) work to excellent workers with short work time and few errors by analyzing work results.

  The object of the present invention is to solve these problems of the prior art, automatically collect and analyze the work results of office workers in the office center, and assign work preferentially to excellent workers without any effort. It is an object of the present invention to provide a business management system and business management method capable of improving the work efficiency of the entire office center by linking, and a program therefor.

  In order to achieve the above object, the outline of the present invention has the following characteristic configurations (a) to (d), whereby the past work results of the worker are collected, statistically analyzed, and automatically. It provides a mechanism for assigning optimal workers.

(A) The start / completion time of office work is automatically recorded by the program when operating the Web screen.
(B) The program automatically determines that the same work has been redone based on key information such as a slip number, and automatically records the number of redo work.
(C) Statistically calculate the average work time and the average number of work redoes for each type of office work and each worker based on the automatically collected work time and the number of redo work.
(D) Based on the statistical results of the work time and the number of work redoes, the work time is short and the best workers with few redoes are automatically judged. Provides a means to automatically link to work.

Hereinafter, the structure for each claim will be specifically described.
a) According to the first aspect of the present invention, the information for identifying the worker, the start time and the completion time of the work are automatically recorded in the database when the web screen is operated, and the work is input by the web screen operation. Means for automatically determining that the same work has been redone based on the information identifying the type of work, and automatically recording the number of redo work in the database, and starting the work recorded in the database Based on the time, the completion time, and the number of times of work redo, the means for calculating statistical data including the average work time and the average number of redoes of work for each type of work and for each worker, and work based on the calculated statistical data Has a means to automatically generate and record in the database linking information that preferentially allocates work to workers with short time and few redoes A task management system according to claim Rukoto, a second aspect of the present invention, information identifying the type of the office work is business management system which is a document number.

b) The invention according to claim 3 of the present application is an automatic work assignment means for automatically judging the work status of a worker and assigning work to a vacant worker when a work request is received from an office work request department. And a work performance management means for automatically recording in the database information on the start time, completion time, and number of redoes of the same work when the worker is performing the requested work, and the work of the worker The work time statistical analysis means for obtaining the average value by statistically recording the work time and the number of work redoes recorded in the database for each work type and each worker, and the past work of the worker recorded in the database Based on the work results including the average time taken and the average number of work redoes, workers with short work time and few errors are extracted and work is dynamically allocated to the extracted workers. It is a business management system characterized by having an operator tying means for setting the priority as.

c) A program according to the invention described in claim 4 of the present application is a business management program for causing a computer to function as each means in the business management system according to any one of claims 1 to 3.

d) The invention according to claim 5 of the present application. Based on the information for identifying the office worker, the step of automatically recording the start time and completion time of the office work in the database when operating the Web screen, and the information for identifying the type of office work input by the Web screen operation Automatically determining that the same work has been redone, and automatically recording the number of redo of the office work in the database, and the start time, completion time of the office work recorded in the database, and Based on the number of redo work, the step of calculating statistical data including the average work time and the average number of redo work for each type of office work, by worker, and the work time is short and redo based on the calculated statistical data A system that automatically generates and records information in the database that associates tasks that are preferentially allocated to workers with a low frequency. Tsu a business management method characterized by having a flop, the invention of claim 6, wherein is a business management method, characterized in that information identifying the type of the office work is document number.

e) The invention according to claim 7 is an automatic work assignment step for automatically determining the work situation of a worker and assigning work to a vacant worker when a work request is received from an office work request department. And a work performance management step for automatically recording information on the start time, completion time, and number of times the same work is re-executed in the database when the worker is performing the requested work, and the work of the worker The work time statistical analysis step of obtaining the average value by statistically recording the work time and the number of times of work re-recording sometimes recorded in the database by work type and by worker, and the past work of the worker recorded in the database Based on the work results including the average time required for the work and the average number of times the work is redone, a worker with a short work time and few errors is extracted, and the extracted worker is dynamically Business management method characterized by having the operator tying step of setting a priority to allocate work.

  According to the present invention, it is not necessary to manually record work results such as work time (calculated from work start time and work end time) and the number of times of work re-execution. There is an effect that becomes possible. In addition, work can be preferentially and automatically assigned to the most suitable workers (excellent workers with short work time and few errors) based on the work results. This has the effect of improving the work throughput of the entire center.

  The best mode for carrying out the present invention will be described below with reference to the drawings. First, the drawings will be briefly described.

  1 is a system configuration diagram of the business management system of the present invention, FIG. 2-A is a flowchart showing an outline of processing operations of the business management system in FIG. 1, and FIG. 2-B is a work performance management in FIG. 2C is a flowchart showing an outline of the processing operation of the means 112, FIG. 2-C is a flowchart showing an outline of the processing operation of the operator linking means in FIG. 1, and FIG. 2-D is a work status statistical analysis means 114 in FIG. It is a flowchart which shows the outline | summary of this processing operation.

  3A is a flowchart showing an example of the processing operation of the office work automatic assignment unit 111 in FIG. 1, FIG. 3-B is a flowchart showing an example of the processing operation of the work record management unit 112 in FIG. C is a flowchart showing an example of the processing operation of the operator linking means in FIG. 1, and FIG. 3-D is a flowchart showing an example of the processing operation of the work situation statistical analysis means 114 in FIG.

Next, the configuration of the business management system according to the present embodiment will be described.
As shown in FIG. 1, the business management system 102 according to the present embodiment uses the work of the office worker of the office center as a processing means when a work request is input from the office work request department such as the sales department to the office center. Automatic work assignment unit 111 that automatically determines the situation and assigns work to a vacant office worker, and the start time and completion of work when the office worker at the office center is performing the requested work Work record management means 112 that automatically records information about the time and the number of times the same work is re-executed, and work based on past work results (average time required for work, average number of work redoes) of office workers Picking up workers with short time and few errors, worker linking means 113 for setting priorities for dynamically assigning work to the workers, Sometimes recorded work time and work again count recorded by type of office work, and statistics for each worker and a work status statistical analysis means 114 for obtaining an average value.

  Further, the business management system 102 includes, as various databases (hereinafter simply referred to as “DB”), a work performance DB 125 that stores the work performance of each worker, and the worker status (“empty”, “under request”, Worker status DB 121 storing “working” and “resting”), work statistics DB (daily) 124 storing each worker's average work time and average number of redoes over a certain period, and each worker's A work statistics DB (cumulative) 126 that stores the cumulative average work time and average number of redoes, a work linking DB (worker) 122 that records the superiority or inferiority of each worker in each office work type, and an administrator It has a work linking DB (linking specific gravity) 123 for storing ratio settings such as the number of workers to be attached, the work time of the workers, and the small number of redoes.

Here, an example of registered contents of each DB will be described.
FIG. 4-A is an explanatory diagram showing an example of registered contents of the work performance DB 125 in FIG.
The work performance DB 125 includes an office work type 125a (code indicating the type of work such as order slip issuance and estimate creation), a worker CD 125b (worker user ID), and a slip number 125c (same (for example, same order slip)). Unique management number for each work used to identify that the work is repeated, work start time 125d (work start time (automatically recorded during operation)), work completion time 125e (work completed) Time (automatically recorded at the time of operation)), work time 125f (work completion time-work start time is calculated and automatically recorded), number of redoes 125g (when the work of the same slip number is repeated) Automatically adds +1). Here, the parentheses indicate the meaning of each item. The figure also shows their meanings and specific legends.

FIG. 4-B is an explanatory diagram showing an example of registered contents of the worker status DB 121 in FIG.
The worker status DB 121 includes a worker CD 121a (worker's user ID), an office work type 121b (a code indicating the type of work such as order slip issuance and estimate creation), and a status 121c (worker is “free”, “ Code indicating which state is “requesting”, “working”, “resting”), work start time 121d (work start time (automatically recorded during operation)), expected completion time 121e (work start time) + Automatically calculated by the average work time of the worker). Here, the parentheses indicate the meaning of each item. The figure also shows their meanings and specific legends.

FIG. 4-C is an explanatory diagram showing an example of registered contents of the work statistics DB (daily) 124 in FIG.
The work statistics DB (daily) 124 includes an office work type 124a (a code indicating the type of work such as order receipt issuance and estimate creation), a worker CD 124b (worker's user ID), and a work day 124c (work is performed). Date and time), average work time 124d (average work time for 90 days of the work (daily information is the average of the day)), average redo count 124e (average number of redoes of the work, for example 90 days (daily information is that day) Average))). Here, the parentheses indicate the meaning of each item. The figure also shows their meanings and specific legends.

FIG. 4-D is an explanatory diagram showing an example of registered contents of the work statistics DB (cumulative) 126 in FIG.
The work statistics DB (cumulative) 126 includes an office work type 126a (a code indicating the type of work such as order receipt issuance and estimate creation), a worker CD 126b (user ID of the worker), an average work time 126c (the work's work ID). Cumulative average work time (summed daily average and divided by the number of days)), average redo count 126d (cumulative redo count of the work (daily average summed and divided by the number of days)) Become. Here, the parentheses indicate the meaning of each item. The figure also shows their meanings and specific legends.

FIG. 4-E is an explanatory diagram showing an example of registered contents of the work association DB (worker) 122 in FIG.
The work linking DB (worker) 122 includes an office work type 122a (code indicating the type of work such as order receipt issuance and estimate creation), a worker CD 122b (worker user ID), and a deduction point 122c (work). It consists of deduction points for determining the superiority or inferiority of the linked operators. Here, the parentheses indicate the meaning of each item. The figure also shows their meanings and specific legends.

FIG. 4-F is an explanatory diagram illustrating an example of registered contents of the work linking DB (linking specific gravity) 123 in FIG.
The work linking DB (linking specific gravity) 123 includes an office work type 123a (code indicating the type of work such as order receipt issuance and estimate creation), linking number 123b (number of workers linked to the work), linking Attaching specific gravity (working time) 123c (the administrator sets the degree of emphasizing short working time as a ratio), pegging specific gravity (redoing) 123d (the administrator sets up the degree of emphasizing the small number of redoes as a ratio) )). Here, the parentheses indicate the meaning of each item. The figure also shows their meanings and specific legends.

  With the above configuration, the business management system 102 according to the present invention receives a request for office work from the office work request department 101 such as a sales department, and performs optimal work according to the work availability of the office worker in the office center 103. Is automatically allocated to the user.

  Work performance information such as the time required for the office work of the worker and work mistakes (redoing) is automatically collected by the work performance management means 112 and stored in the work performance DB 125.

  In the work management system 102 of the present invention, the work situation statistical analysis means 114 statistically analyzes work results such as the work time and the number of redoes, and automatically determines the appropriate worker for each work type. Then, an appropriate worker is associated with the work in advance, and the work is automatically assigned to the associated worker by the office work automatic assignment unit 111.

  FIGS. 2-A to 2-D and FIGS. 3-A to 3-D are flowcharts for explaining the processing of each means in the business management system in the present embodiment and more specific processing contents thereof. .

  Although not shown, these means in the business management system 102 are an internal storage device such as a CPU and a memory, an external storage device such as a hard disk, an input device such as a keyboard and a mouse, an office work request department (sales department) 102 and an office work. Hardware such as a communication device for communicating with an external system such as the center 103 and processing programs for realizing the functions of the respective means (office work request screen program, office work screen program, log recording program, work described later) Needless to say, it is realized by executing a person association update program, a statistical analysis program, and the like) on the CPU. Hereinafter, the processing of each means will be described using these flowcharts.

(A) <Description of processing of the automatic work assignment unit 111>
First, an outline of the processing of the automatic work assignment unit 111 will be described using the flowchart of FIG.

  The office work automatic assignment means 111 is a means for automatically requesting a vacant worker for the office work requested from the office work request department 101 (sales department). When there is a worker who is preferentially assigned for each type of work when making a request, the worker is requested with priority.

  First, when a request for a sales office work is issued by an operation on the Web screen from the work requester of the requesting office work request department 101 (step S200 in FIG. 2A), the office work request screen program P1 The worker association DB (worker database) 122 is searched (step S201 in FIG. 2A), and it is determined whether or not a worker who preferentially allocates work is registered (step S202). Here, the worker linking DB (worker) 122 is a DB in which the system analyzes the work results of past workers and records workers to be preferentially allocated for each work type.

  If there is a worker to be preferentially allocated (step S202: Y), the worker status DB 121 is searched (step S203), and it is determined whether the worker is in an empty state (step S202). S204).

  If a vacant worker is found, the worker status DB 121 is updated to change the worker's status to “requesting” (step S205).

When there is no worker to be preferentially allocated (step S204: N), a vacant person is searched for among general workers (people who are not linked) (step S206), and is vacant. If there is a person (step S207: Y), the worker status DB 121 is changed during the request for the worker (step S208). The worker who performs the work confirms the work requested by himself / herself on the request list screen and presses a work start button to start the work (step S209).
The above is the processing flow of the office work automatic allocation unit 111.

  Next, more specific processing logic of the office work automatic assignment unit 111 will be described using the flowchart of FIG. In the figure, examples of data exchanged with each database (DB) in the processing step are also shown.

  First, when the work requester presses the request button on the screen for requesting various office work (step S300 in FIG. 3A), the office work screen program P2 searches the worker association DB (worker) 122. (Step S301), it is checked whether or not there is a worker who is preferentially associated with the office work type (Step S302).

  If there is a worker who is associated with priority (step S302: Y), the office work type / worker CD is acquired from the worker association DB (worker) 122 (step S303).

  Next, the worker status DB 121 is searched using the worker CD as a search key (step S304), the work status of the worker is acquired (step S305), and whether or not the worker status is empty. Is confirmed (step S306).

  If the worker's work status is not empty (step S306: N), the worker status DB 121 is searched using the other workers linked with priority as search keys in order. Among the workers who are preferentially associated with this process, a worker with an empty work status is searched for (repetition of steps S303 to S306).

  When a vacant worker is detected (step S306: Y), the status of the worker in the worker status DB 121 is changed to “02: requesting” (step S307).

  If there is no worker that is preferentially associated with the office work type (step S302: N), the worker status DB 121 is set using the worker CDs of general workers in turn as search keys. (Step S308), the work status is acquired (step S309), and the search is continued until an operator with an empty worker status is found (steps S308 to S310).

  When a vacant person is detected from the general workers (step S310: Y), the status of the worker in the worker status DB 121 is changed to “02: requesting” (step S311).

  It is displayed as the requested work on the request list screen of the worker who performs the work (step S312). The worker who performs the work confirms the work requested by himself / herself on the request list screen and presses a work start button to start the work (step S313).

(B) <Description of processing of the work result management means 112>
First, the outline of the process of the work record management unit 112 will be described using the flowchart of FIG.

  The work performance management means 112 is a means for automatically recording work time required for the office work of the office worker and information on redoing the work from a web operation.

  When a Web page is operated by each office worker in the office center 103 so as to start or redo various office tasks (steps S220 and S220a), the log recording program P3 indicates the type of office work and the slip number of the office work. (Key)-Worker-Start time is transmitted as a parameter (Step S221, Step S221a).

  The log recording program P3 retrieves the corresponding slip number from the work record DB 125 in which past work records are recorded (step S222, step S222a), and determines whether the same work has been performed in the past (step S223). .

  If no work with the same slip number has been recorded in the past (step S223: N), it is regarded as a new work, and the work type, slip number, worker, and start time are registered in the work performance DB 125 (step S224), and the working status is changed to the worker status DB 121 (step S225).

  When the Web page is operated so that various office work is completed (step S220b), the office work type / worker / completion time is transmitted as parameters to the log recording program P3 (step S230).

  The log recording program P3 searches the work performance DB 125 for the data of the corresponding work type / slip number (step S226), and calculates the time (work time) required for the work by “completion time-start time” (step S226). S227), the work time is stored in the work performance DB 125 (step S228).

  When the completion of the work is notified, the log recording program P3 updates the status of the worker status DB 121 to an empty state (step S229), and the worker can accept the next request.

When the work is started, the log recording program P3 searches the work performance DB 125 (step S222, step S222a), and when the data of the corresponding slip number is found (step S223a: Y), the same work is performed in the past. Therefore, it is determined that the work has been redone, and the number of redoes of the data in the work record DB 125 is added and stored in the work record DB 125 (step S228a).
The above is the process flow of the work record management unit 112.

  Next, more specific processing logic of the work performance management unit 112 will be described using the flowchart of FIG. In the figure, examples of data exchanged with each database (DB) in the processing step are also shown.

  First, when the requester presses the request button on the screen for requesting various office work (step S319 in FIG. 3A), the office work screen program P2 changes the office work type, slip number, The operator CD / start time is delivered as a parameter (step S320).

  The log recording program P3 searches the work performance DB 125 using the slip number as a search key (step S321), and checks whether the slip is already working (step S322).

  If the work record data does not exist and the slip has not been worked (step S322: N), a record of the type of work, slip number, worker, and start time instructed is added to the work record DB 125. (Step S323). Next, the status of the worker in the worker status DB 121 is changed to “03: Working” (step S324).

  If the data of the slip exists in the work performance DB 125 and the work has already been performed (step S322: Y), the number of redoes is acquired from the work performance DB 125 (step S325). Then, the number of redoes is incremented by 1, and the record of the work performance DB 125 is updated (step S326). Next, the status of the worker in the worker status DB 121 is changed to “03: Working” (step S327).

  When the worker who performs the office work presses the completion button on the completion page when the work is completed (step S319a), the type of the office work / worker CD / completion time is changed from the office work screen program P2 to the log recording program P3. It is delivered as a parameter (step S330).

  The log recording program P3 uses the type of office work / worker CD / slip number as a search key (step S331) and searches the work performance DB 125 to obtain the work start time of the corresponding slip (step S332). Next, the time taken for the work is obtained by subtracting the start time from the work completion time (step S333), and the completion time and work time are reflected in the record of the work performance DB 125 (step S334). Finally, the status of the worker in the worker status DB 121 is changed to “01: empty” (step S335).

(C) <Description of processing of worker linking means 113>
First, an outline of the processing of the worker association means 113 will be described using the flowchart of FIG.

  The worker linking means 113 refers to the work statistics DB (cumulative total) 126 in which the past work performance statistical results are accumulated, and is a qualified worker with a short work time and a small number of work re-executions for each work type. Is a means for automatically determining.

  Workers determined to be eligible are stored in the worker association DB (worker) 122. An operator of the system can set whether to place the specific gravity as a parameter in the worker association DB (association specific gravity) 123 as a parameter, which is short work time or less redo.

The worker linking update program P4 refers to the work statistics DB (cumulative) 126 and repeats the following processing for all workers.
A deduction point is calculated for each type of office work by “average work time × specific gravity × (−1)” (step S241 in FIG. 2C).
Example: Working time 40 minutes x specific gravity (0.6) x (-1) = -24

A deduction point is calculated for each type of office work by “average number of redo times × specific gravity × (−1)” (step S242).
Example: Redo 10 times x specific gravity (0.4) x (-1) = -4

  Next, it is determined whether or not the quota for each office work has been reached (step S243). When the quota for each office work has been reached (step S243: no vacancy), the calculated deduction point of the worker is compared with the deduction point of the worker already linked (step S244), The linking information of the worker who has the lowest number, that is, the most deducted points is deleted from the worker linking DB (worker) 122 (step S245).

  Next, the current worker information is registered in the worker link DB (worker) 122 as link information (step S246).

If the quota for each office work has not been reached (step S243: available), the current worker information is unconditionally registered in the worker association DB (worker) 122 (step S246). .
The above is the processing flow of the worker linking means 113.

  Next, more specific processing logic of the worker association means 113 will be described using the flowchart of FIG. In the figure, examples of data and calculation examples exchanged with each database (DB) in the processing step are also shown.

  The worker association update program P4 repeats the following processing for all workers (steps S340a to S340b in FIG. 3C). Further, the process of associating the worker with the work is repeated by the number of office work types (steps S341a to S341b).

First, from the work statistics DB (cumulative) 126, the average work time and the average number of redoes for the office work type / worker CD are acquired (step S342).
Then, a deduction point of the average work time is calculated by the formula of average work time × specific gravity × (−1) (step S343). Next, a deduction point of the average number of times of redo is calculated by an equation of average number of redo times × specific gravity × (−1) (step S344).

  The total work deduction points of the worker are obtained by adding the deduction points of the average work time and the deduction points of the average number of redoes (step S345).

  Next, the number of persons associated with each work type is acquired from the worker association DB (association specific gravity) 123 and compared with the number of persons associated (step S347). When the number of linked persons (10 persons in the example of FIG. 4-F) acquired from the pasting DB (pegging specific gravity) 123 is greater than or equal to that (step S347: N), the process of replacing the tied workers as follows is performed. (Steps S348a to S348b).

  First, an operator CD and a deduction point associated with the operator association DB (operator) 122 are acquired (step S239), and compared with the previously acquired operator deduction point (step S350). ). If the deduction point of the worker acquired this time is larger (step S350: Y), the lowest reduction point is updated (step S351).

  In this way, the acquisition and comparison of the deduction points are repeated for the number of persons linked (steps S348 to S348b), and the worker with the largest deduction point (the most reduction point) is obtained.

  The worker's deduction obtained by the calculation is compared with the minimum point (step S353). If the deduction of the minimum point is greater than the worker's deduction obtained by the calculation (same as above) Step S353: Y), the worker of the minimum point is deleted from the worker linking DB (step S354).

  Thus, after deleting the minimum point point operator's association, the information on the association of the worker currently being processed is added to the worker association DB (worker) 122 (step S355).

  If the current number of people a is smaller than the number of people (10 in the example of FIG. 4-F) acquired from the operator association DB (association specific gravity) 123 (step S347: Y), After skipping the replacement process, that is, step S348a to step S354, information on the operator's association is similarly added to the operator association DB (worker) 122 (step S355).

  The above process is repeated for all work types and all workers, and the process ends (steps S341a to S341b and steps S340a to S340b).

(D) <Description of processing of work status statistical analysis means 114>
First, the outline of the process of the work situation statistical analysis means 114 will be described using the flowchart of FIG.

  The work status statistical analysis means 114 is a means for reading the work performance DB 125 and calculating the average work time and the average number of redoes for each type of office work. The calculated average value is stored in the work statistics DB (daily) 124 and the work statistics DB (cumulative) 126. The work statistics DB (cumulative) 126 is referred to by the worker linking means 113 and is used for determining the suitability of the worker.

  As described above, by the execution of the office work screen program P2 (see FIGS. 2-B and 3-B) in the work result management unit 112, the work result DB 125 stores the work time and the work time for each worker. The number of redoes is recorded as needed (step S251 in FIG. 2-D).

  The statistical analysis program P5 acquires the work time and the number of redoes for each worker for each type of office work from the work result DB 125 (step S252).

  The acquired work time and the number of redoes are sequentially added until there is no data of the work type. When all the data of the work type is read, the average value of the work time and the number of redoes is obtained to obtain the work statistics DB (daily) 124. (Step S253a, b).

  Next, the work statistics DB (daily) 124 is read, and the work time / redo count for each worker is obtained for each type of office work until there is no data, and the obtained work time and the number of redoes are obtained for the work type. Sequential addition is performed until there is no more data (step S254).

When all the data of the work type has been read, the average value of the work time and the number of redoes is obtained and stored in the work statistics DB (cumulative) 126 (steps S255a, b).
The above is the processing flow of the work status statistical analysis means 114.

  Next, more specific processing logic of the work situation statistical analysis unit 114 will be described using the flowchart of FIG. In the figure, examples of data and calculation examples exchanged with each database (DB) in the processing step are also shown.

  The statistical analysis program P5 repeats the following processing (steps S360a to S360b in FIG. 3-D) for the number of office work types. Then, the following processes (steps S361a to S361b) for obtaining the cumulative average work time and the average number of redoes are repeated as many times as the number of workers.

  First, the actual work type / worker CD record (work time, number of redoes) is acquired from the work record DB 125 (step S363), and the number of data is incremented by 1 each time data is acquired (step S364). . The work time acquired from the work performance DB 125 is added to the total work time (step S365).

The number of work redoes acquired from the work performance DB 125 is added to the total number of work redoes (step S366).
In this way, the data acquisition is repeated until the data of the office work type and the worker CD is exhausted, and the work time and the number of times of work redo are totaled (steps S362a to S362b).

  Next, the average work time of the day is calculated by “total work time ÷ number of data” (step S367). Similarly, the average number of redoes on that day is calculated by “total number of redoes / the number of data items” (step S368).

  The average work time of the day and the average number of redoes determined by calculation are stored in the work statistics DB (daily) 124 (step S369). Thereafter, the oldest data of the office work type and worker CD is deleted from the work statistics DB (daily) 124 (step S370).

  Next, the process of accumulating the work time and the number of redoes is repeated until there is no data of the office work type and the worker CD in the work statistics DB (daily) 124 (steps S371a to S371b).

  First, the office work type, the work time of the worker CD, and the number of redoes are acquired from the work statistics DB (daily) 124 (step S372), and the number of data is incremented by 1 each time data is acquired (step S373). ).

  The work time acquired from the work statistics DB (daily) 124 is added to the total work time (step S374). Further, the number of work redoes acquired from the work statistics DB (daily) 124 is added to the total number of work redoes (step S375).

  In this way, data acquisition is repeated until there is no data for the office work type and the worker CD, and the work time and the number of times of redo work are totaled (steps S371a to S371b).

  Next, the cumulative average work time is calculated by “total work time ÷ number of data” (step S376). Similarly, the cumulative average number of redoes is calculated by “total redoing times ÷ number of data” (step S377). The accumulated average work time and the average number of redoes are stored in the work statistics DB (cumulative) 126 (step S378).

  The above process is repeated for all workers and for all work types, and the process ends (steps S360a, S361a to S361b, and S360b).

  In the description of the above embodiment, the work performance DB 125, the worker status DB 121, the work statistics DB (daily) 124, the work statistics DB (cumulative) 126, the work tied DB (worker) 122, the work tied DB (string) (Additional specific gravity) 123 is described as a separate DB, but these may be a separate DB in hardware or a DB obtained by dividing a single DB.

  It should be noted that the processing program corresponding to the functions realized by the automatic office work assignment means 111, the work performance management means 112, the worker linking means 113, and the work situation statistical analysis means 114 described in the above embodiment (office work request in the embodiment). Screen program P1, office work screen program P2, log recording program P3, worker linking update program P4, statistical analysis program P5, etc.) recorded on a recording medium such as CD-ROM, DVD, FD, etc., distributed to the market, It can be distributed to the market via a network such as the Internet.

1 is a system configuration diagram of a business management system according to the present invention. FIG. It is a flowchart which shows the outline | summary of the processing operation of the office work automatic allocation means in FIG. It is a flowchart which shows the outline | summary of the processing operation of the work performance management means in FIG. It is a flowchart which shows the outline | summary of the processing operation of the linking means of an operator in FIG. It is a flowchart which shows the outline | summary of the processing operation of the work condition statistics analysis means in FIG. It is a flowchart which shows the processing operation example of the office work automatic allocation means in FIG. It is a flowchart which shows the process operation example of the work performance management means in FIG. It is a flowchart which shows the process operation example of the operator's association means in FIG. It is a flowchart which shows the processing operation example of the work condition statistics analysis means in FIG. It is explanatory drawing which shows the example of registration content of work performance DB in FIG. It is explanatory drawing which shows the example of registration content of the worker status DB in FIG. It is explanatory drawing which shows the example of registration content of work statistics DB (daily) in FIG. It is explanatory drawing which shows the example of registration content of work statistics DB (accumulation) in FIG. It is explanatory drawing which shows the example of registration content of work tied DB (worker) in FIG. It is explanatory drawing which shows the example of registration content of work tied DB (linkage specific gravity) in FIG.

Explanation of symbols

101: Office work request department of sales department 102: Work management system 103: Office center 111: Office work automatic assignment means 112: Work performance management means 113: Worker association means 114: Work status statistical analysis means 121: Worker status DB (database)
122: Worker linking DB (worker)
123: Worker linking DB (linking specific gravity)
124: Work statistics DB (daily)
125: Work results DB
126: Work statistics DB (cumulative)
P1: Office work request screen program P2: Office work screen program P3: Log recording program P4: Worker linking update program P5: Statistical analysis program

Claims (7)

  Same based on the information for identifying the worker, the means for automatically recording the start time and completion time of the work in the database when operating the web screen, and the information for identifying the type of work input by the web screen operation Means for automatically determining that the work is redone, and automatically recording the number of redo work in the database, and the start time, completion time of the work and the number of redo work recorded in the database. Based on the type of work, means for calculating statistical data including average work time and average number of times of redoing work for each worker, and based on the calculated statistical data, the work time is short and the number of redoes is low. A business management system characterized in that it has means for automatically generating and recording linked information that preferentially allocates work. Temu. 2. The business management system according to claim 1, wherein the information for identifying the type of office work is a slip number.   When a work request is received from the office work request department, the work status of the worker is automatically judged, work automatic assigning means for assigning work to a vacant worker, and the work requested by the worker. Work performance management means for automatically recording in the database information on the start time, completion time, and number of redoes of the same work, and the work time and work recorded in the database at the time of the worker's work The work status statistical analysis means for obtaining the average value by statistically recording the number of redo by work type and by worker, the average time taken for the past work of the worker recorded in the database, and the average number of redo of the work A worker who extracts a worker whose work time is short and has few errors based on a work result including the work and sets a priority order to dynamically assign the work to the extracted worker. Business management system characterized by having an attached device.   A business management program for causing a computer to function as each means in the business management system according to claim 1.   Based on the information for identifying the office worker, the step of automatically recording the start time and completion time of the office work in the database when operating the Web screen, and the information for identifying the type of office work input by the Web screen operation Automatically determining that the same work has been redone, and automatically recording the number of redo of the office work in the database, and the start time, completion time of the office work recorded in the database, and Based on the number of redo work, the step of calculating statistical data including the average work time and the average number of redo work for each type of office work, by worker, and the work time is short and redo based on the calculated statistical data A system that automatically generates and records information in the database that associates tasks that are preferentially allocated to workers with a low frequency. Tsu business management method which is characterized in that it has a flop.   5. The business management method according to claim 4, wherein the information for identifying the type of office work is a slip number.   When a work request is received from the office work request department, the work status of the worker is automatically judged, and an automatic work assignment step for assigning work to a vacant worker and the work requested by the worker are performed. A work performance management step for automatically recording in the database information on the start time, completion time, and number of times the same work has been re-executed, and the work time and work recorded in the database during the worker's work. The work status statistical analysis step for obtaining the average value by statistically recording the number of redo by work type and by worker, the average time taken for the past work of the worker recorded in the database, and the average number of redo of the work Priority is set to extract workers with short work time and few errors based on the work results, and to dynamically allocate the work to the extracted workers. Business management method characterized by having the operator tying steps of.

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