JP2007109146A - Selection support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a technology for supporting a consumer to make a selection in consideration of an impact on a global warming. <P>SOLUTION: The selection support system is provided with a means 114 for receiving a business request from a customer system 200 and calculating an effect of reduction in global warming impact for the request based on criteria stored in first databases (120-160), and a means 115 for selecting a symbol image showing an expected effect based on the calculated effect of the reduction in global warming impact and a value showing an amount of reduction in the warming impact stored in a second database 170, and for generating data configuring a screen for presenting a business style, to be sent to the requesting customer system via a network NW. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

The present invention relates to a technology for assisting a customer in making a selection in consideration of a reduction in CO ₂ emissions when performing a transaction with a company.

In recent years, along with human activities, environmental loads such as global warming due to an increase in CO ₂ emissions are increasing. On the other hand, for example, as shown in Non-Patent Document 1, air purification tree planting is being performed. Businesses are also making efforts to conserve energy in corporate activities, recycle design of products, and collection of waste products. For example, an environmental assessment method called LCA (Life Cycle Assessment) has been adopted by various companies, and the impact on the environment in the life cycle of products such as resource extraction, production, distribution, use, disposal, etc. can be expressed numerically. Has been done. For example, carbon dioxide emissions are also required.

  Consumers, on the other hand, are becoming more aware that they want to avoid environmental degradation, even with a little inconvenience.

Issued by the Japan Environmental Rehabilitation and Conservation Organization, “Air Purification Tree Planting Manual”, March 2000, 2nd Edition JP 2002-059146 A

  By the way, consumers are cooperating in reducing the global warming load by cooperating in the separate collection of garbage and setting the air conditioning temperature at a low level. However, in transactions with companies, for example, when a consumer chooses a replacement method such as replacement / repair / disposal of a defective product, the main focus has been on performance and cost. The decision was made. This judgment material does not include the influence of the global warming load that occurs in these countermeasures. For this reason, consumers have unintentionally selected coping methods that lead to an increase in global warming load. In addition, so far, consumers have an opportunity to know that, depending on the selected coping method, there is some inconvenience and the cost of warming can be reduced even if the cost is high. There is also a problem of not.

  An object of the present invention is to provide a technology for assisting a customer in proposing a business form that reduces a global warming load when requesting a business from a company and facilitating the selection.

According to a first aspect of the invention,
A system that provides support for customers to select business forms that reduce global warming load.
A first database in which data serving as a reference for calculating a global warming load caused by performing business is stored in advance;
A second beta base in which a plurality of types of values indicating the amount of mitigation of global warming defined in advance, and image data constituting symbol images indicating the effects corresponding to the respective values, are accumulated;
Selection that supports customer selection in the customer system by receiving a request from the customer system connected via the network, proposing a business form that reduces the global warming load to the customer system, and presenting the effect A support system;
The selection support system includes:
Means for receiving a business request from a customer and calculating an effect of reducing a global warming load corresponding to the request based on a criterion stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. There is provided a system for supporting selection of a business form, characterized in that it comprises means for generating data constituting a screen and sending it to a client system of a request source via a network.

According to a second aspect of the invention,
A method for providing support for a customer to select a business form that reduces a global warming load,
A first database in which data serving as a reference for calculating a global warming load caused by performing business is stored in advance;
A second beta base in which a plurality of types of values indicating the amount of mitigation of global warming defined in advance, and image data constituting symbol images indicating the effects corresponding to the respective values, are accumulated;
Information that supports the selection of customers in customer systems by proposing business forms that reduce the global warming load and presenting their effects upon request from customer systems connected via the network And a processing device,
In the information processing apparatus,
Receiving a business request from a customer, calculating the effect of reducing the global warming load corresponding to the request based on the criteria stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. There is provided a method for supporting selection of a business form, characterized in that data constituting a screen is generated and sent to a requesting customer system via a network.

According to a third aspect of the invention,
A first database in which data serving as a reference for calculating a global warming load caused by performing business is stored in advance;
Using a plurality of types of values indicating the amount of reduction in global warming load defined in advance, and a second beta base that stores image data that constitutes a symbol image indicating the effect corresponding to each value. , A server that assists customers in selecting a business mode that reduces the global warming load,
Means for receiving data for generating a screen for accepting a request to a customer system connected via a network, and accepting a business request from a customer made via the screen;
Means for calculating the effect of mitigating global warming load corresponding to the request based on the criteria stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. There is provided a server for supporting selection of a business form, characterized in that it has means for generating data constituting a screen and sending it to a client system of a requester via a network.

Furthermore, according to the fourth aspect of the present invention,
A first database that prestores data serving as a reference for calculating the warming load that accompanies business operations, a plurality of values that indicate predefined warming load reduction amounts, and each value Correspondingly, using the second beta base storing the image data constituting the symbol image indicating the effect, and receiving a request from the customer system connected via the network, A program for causing an information processing device to execute a process for supporting a customer's selection in a customer system by proposing a business form that reduces the burden of computerization and presenting its effect,
A process of accepting a business request from a customer and calculating an effect of reducing a global warming load corresponding to the request based on a criterion stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. There is provided a program for causing the information processing apparatus to execute processing for generating data constituting a screen and sending the data to a requesting customer system via a network.

  The present invention can also be configured as follows.

The second database pre-registers the community to which the customer belongs, accumulates the warming load reduction amount expected by the customer's selection by adding to the cumulative reduction value of the community,
The selection support system (or server)
The warming load accumulated in the second database with respect to the cumulative reduction value of the community to which the customer belongs that is accumulated in the second database when the customer selects a business form that reduces the warming load. A configuration further having a function of selecting a symbol image indicating an expected effect based on a value indicating a reduction amount, generating data configuring a screen indicating the effect, and sending the data to a requesting customer system via a network; can do.

  The functions added here can also be added to the above-described method invention elements executed in the system. Moreover, it can add to the element of the invention of the program mentioned above as an element of the program for it.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. The present invention provides a technology for supporting a customer so that the customer can select the provision of products and services that can reduce the CO ₂ emission, in particular, in consideration of the environment when receiving the products and services. It is. In the following example, the case where a customer requests repair of a product and the case where a customer requests delivery is set as an example. Of course, the present invention is not limited thereto.

  FIG. 1 shows a functional configuration of a selection support system according to an embodiment of the present invention. The selection support system 100 functions as a Web server and is connected to the customer system 200 via the network NW. In FIG. 1, only one system is shown for simplicity, but many customer systems can be connected to the selection support system 100 via the network NW as needed. It is.

The selection support system 100 generates a Web page, sends a screen for browsing / operation to the connected customer system 200, and presents / accepts processing for accepting an operation instruction from the customer system 200 side. calculated as parts 111, a determination unit 112 for determining the various instruction received, when the instruction to seek estimates, and estimating section 113 that performs estimates, the effects of CO ₂ emissions for draft to be presented to the customer CO ₂ reductions calculation unit 114, and the CO ₂ reduction image generating unit 115 for generating an image to show the effect of reducing emissions of CO ₂ visibly, manages the accumulation of CO ₂ emission reduction effect of The effect accumulation management unit 116 is included as a specific means for the software to construct in cooperation with the hardware system.

  In addition, the selection support system 100 includes a first database in which data serving as a reference for calculating a warming load generated by performing business is stored in advance, and a warming load reduction amount that is defined in advance for each size. And a database that can function as a second beta base in which image data constituting a symbol image showing the effect corresponding to each value is stored. For example, the database 120 to 170 are included.

The replacement equivalent database 120 stores, for each product, the cost of replacing the product without repairing it, and the CO ₂ emission (equivalent kg) data corresponding to the global warming load that occurs when the product is produced. Has been.

The parts database 130 stores, for each part, the cost of the parts to be replaced at the time of repair and the data of CO ₂ emission (equivalent kg) corresponding to the warming load generated when the parts are produced. Yes. Not only the parts of products currently produced, but also data on parts produced in the past are accumulated. This is because repairs can use old parts.

Taint goods disposal database 140, the failure item, and costs when disposing the failed component, and data of the CO ₂ emissions corresponding to the global warming impact caused by dropping (converted kg) is discarded products, parts Stored for each. Both products and parts are not limited to current ones. Data on past production is also included.

The transportation database 150 shows the cost of collection of defective items, delivery after repair, delivery and receipt of replacement products, delivery in the case of replacement, etc., and the status of mailing such as delivery route, delivery diagram, dispatch plan, etc. Plan information and CO ₂ emission (equivalent kg) data corresponding to the warming load generated based on the execution of the transportation plan are stored in accordance with the delivery mode. Actual data is input to the transportation plan and changes from time to time. The loading rate at a certain point is also required. Therefore, for example, when delivery to a certain area is performed, it is possible to check a vehicle allocation plan to that area, a delivery diagram, and a current loading rate of each flight. A list of flights with a loading rate exceeding 90%, flights exceeding 80%, flights less than 50%, and the like can be viewed. For example, flights that exceed a certain loading period may be sent out.

The packing database 160 stores the cost required for packing products, parts, and the like, and data on CO ₂ emission (converted kg) corresponding to the warming load caused by packing according to the type of packing. .

The CO ₂ emissions (converted kg) corresponding to the global warming load stored in each database are calculated based on actual values, but it is not always easy to find all details in detail. Absent. Therefore, it is possible to model to some extent, obtain the CO ₂ emission amount for a typical aspect, and approximate others by, for example, a weight ratio. In addition, since factors such as loading and other factors such as transportation are greatly affected, it is possible to rank past results and determine representative values such as average values and use them.

FIG. 15 shows an example of a warming load [converted CO ₂ kg] at each stage from a material to disposal for a certain part. Since these numerical values are related to various circumstances, and not all of them can be measured accurately, it is not always easy to show accurate values. Therefore, the numerical value of the load determined in advance as a standard is calculated by being combined with the mass of each component. The example shown in FIG. 15 is an example of a part. The numerical values shown here are stored in the parts database 130. Consumables are not included in the parts. It also does not include power consumption when using the product. These are not included because quantitative identification is difficult. Here, the data relating to the disposal is sent to the defective product disposal database 140 and managed in correspondence with the parts.

  In the replacement equivalent product database 120, data indicating the standard warming load required for manufacturing the product and delivering it to the customer and the cost required for replacement are stored for each product. The global warming load data for a product can be obtained using the above-described parts data, but may be obtained in advance for each product. As for logistics, the packing for each part and the packaging as a product are not the same, which affects the loading rate and the like. Therefore, it is preferable to obtain in advance for each product. In this embodiment, it is obtained in units of products and is stored in the replacement equivalent product database 120. Here, regarding the disposal, the data is stored in the defective product disposal database 140. Of course, it is good also as a structure which manages also about disposal in each database also including components. In that case, the defective product disposal database 140 can be omitted.

  FIG. 16 is a graph showing the value of the warming load related to the component A so that it can be easily understood depending on the stage. As is apparent from the graph, a relatively large amount of warming load is generated at the stage of producing the part A. Therefore, it can be expected that the increase in the warming load is suppressed by extending the life of the parts by repairing as much as possible without replacing them as much as possible. This graph can be configured to send image data to the customer system 200 and display it on the display device 207 of the customer system 200 when the customer needs for understanding.

FIG. 17A schematically shows part of a set of standard values for the warming load related to transportation. About the prepared numerical value, a numerical value table can be comprised and it can calculate using the numerical value, for example. It can also be used to perform an interpolation calculation as necessary. Since these values are difficult to obtain individually for transportation, for example, a standard transport vehicle, for example, a 10-ton car, assuming a transport distance of 100 km, and using the mass of the component as a parameter, The conversion CO ₂ -kg of the warming load with respect to a change in 10% increments from a loading rate of 10% to 100% is shown. Data relating to this transportation is stored in the transportation database 150.

  FIG. 17B is a graph showing the value of the warming load related to the component, with the mass as a parameter, and the value depending on the loading rate. About this, it can be set as the structure displayed when a user requires similarly to the case of FIG. As can be seen from FIG. 17B, the difference in the loading rate has a great influence on the warming load. Therefore, in order to contribute to the reduction of the global warming load, it is desired that the loading rate be increased as much as possible.

The effect database 170 accumulates data necessary for showing the CO ₂ reduction effect. For example, the data shown in FIGS. 6 to 8 are accumulated.

FIG. 6 schematically shows the structure of the customer-specific reduction effect data 1710 indicating the cumulative value of CO ₂ emission (converted kg) reduction for each customer. The customer-specific reduction effect data 1710 includes a customer code 1711 that identifies a customer, a start date 1712 that indicates the date when accumulation of the reduction effect is started, and a reduction accumulation that indicates the cumulative value of the reduction effect from the start date for each customer. When the value 1713 and each customer belong to one of the communities described later, a community code 1714 for specifying the community to which the customer belongs is stored. The affiliation community 1714 stores a community code shown in FIG. 7 to be described later or a pointer for linking to the community code.

In Figure 7, for each community customer belongs, the data structure of community-specific reduction data 1720 shown schematically showing a cumulative value of CO ₂ emission reduction. The community-specific reduction effect data 1720 includes a community code 1721 that identifies each community, a start date 1722 that indicates the date on which accumulation of the reduction effect is started, and a reduction that indicates the cumulative value of the reduction effect from the start date for each community. A cumulative value 1723 and a community attribute 1724 indicating what kind of collection each community has are stored. For example, when the customer is a department of a certain company and there are a plurality of departments, the community attribute 1724 is a company in which those departments gather. In this case, the community attribute is a company, and the company name is recorded as a name indicating the attribute. In the case of an organization that tackles local environmental problems, the organization is an attribute and the organization name is recorded. Further, the manufacturer, the dealer, etc. of the product may form a community. In that case, the attribute is a manufacturer, a store, etc., and each name is recorded.

The reason for showing the cumulative value of CO ₂ emission reduction for each community is that the effect of CO ₂ emission reduction by individuals is not so much in general. For this reason, it tends to be considered that there is no point in cooperating with reduction. However, if many people cooperate in the reduction, the effect will be significant. A community is formed so that this point can be clearly imaged, and the effect is shown by the group of people.

FIG. 8 shows a data structure of symbol image data 1740 schematically showing accumulation of symbol images for indicating CO ₂ emission reduction for the options selected by the customer in the selection support system as symbols. The symbol image data 1740 includes a symbol code 1741 for specifying each symbol, a converted CO ₂ absorption amount 1742 indicating a CO ₂ absorption amount assigned in advance for each symbol, and a corresponding symbol code 1741. Stored is symbol image data 1743 for visually representing a symbol to be used. Here, the converted CO ₂ absorption 1742 does not indicate the CO ₂ absorption actually absorbed by the plant indicated by the symbol or its part. It is assigned only to show the amount absorbed by typical plants. Further, the absorption amount of each of C001 indicating a cell, R001 indicating a leaf, B001 indicating a twig having a plurality of leaves, T001 indicating a tree that is a set of branches, and F001 indicating a tree group that is a set of trees For convenience of presentation, unit quantities are set at intervals of 1 to 2 digits. Then, by indicating a plurality of symbols, the total amount thereof is represented. Further, by partially showing the symbol, the absorption amount that is half of the unit amount is shown. The reason for this is to make it easier for the user to grasp the CO ₂ equivalent absorption amount by the plant as an image.

In addition, the symbol which shows a tree group from a cell is not the same kind of plant for convenience of each drawing. Also, in terms of quantity, for example, the number of leaves is not associated. It is just a guide. If necessary, numerical values may be written together. Further, a branch having a large number of leaves may be defined next to the branch, and for example, a CO ₂ equivalent absorption amount of 3.5 kg may be indicated. Further, the trees may be classified into small trees and large trees. In that case, the CO ₂ equivalent absorption amount of the group of trees may be larger by one or more digits than the large tree.

Next, the setting of the CO ₂ equivalent absorption amount by plants will be described. In the present embodiment, the converted absorption amount of other symbols is determined using a single leaf as a basic unit amount. The converted absorption amount is created using the average value from the “annual total CO ₂ absorption amount per unit leaf area of the tree” in the air purification planting manual of Non-Patent Document 1.

(A) 1 sheet monoplane leaf C_〇 ₂ absorption = Y1 is the surface area of the leaf X1 ^[m 2], the total annual CO ₂ absorption amount Y1 per unit leaf area is determined as follows.
Y1 = X1 × 3.5 kg / m ² years Here, when X1 = 10 [cm ² ] = 0.01 [m ² ],
_{Y1 = 35 [g-CO 2} ]
It becomes.

C_〇 ₂ absorption = Y2 of (b) a plant cell plant cells, as 1/10 of one leaf C_〇 ₂ absorption = Y1, is determined as follows.
Y2 = Y1 / 10 = 3.5 [ g-CO 2]
It becomes.

(C) twig twigs C_〇 ₂ absorption = Y3 as 10 times the one leaf C_〇 ₂ absorption = Y1, is determined as follows.
Y3 = Y1 * 10 = 350 [ g-CO 2]
It becomes.

(D) Oeda (Image not shown in FIG. 8)
C_〇 ₂ absorption = Y4 of boughs as 100 times the one leaf C_〇 ₂ absorption = Y1, is determined as follows.
Y4 = Y1 * 100 = 3.5 [ kg-CO 2]
It becomes.

C_〇 ₂ absorption = Y5 of (e) trees as 1000 times the one leaf C_〇 ₂ absorption = Y1, is determined as follows.
Y5 = Y1 * 1000 = 35 [ kg-CO 2]
It becomes.

C_〇 ₂ absorption = Y6 of (f) group of trees group of trees as 10000 times the one leaf C_〇 ₂ absorption = Y1, is determined as follows.
Y6 = Y1 * 10000 = 350 [kg-CO ₂ ]
It becomes.

In the above example, the general absorption amount definition is shown by a predetermined symbol, but it is needless to say that the present invention is not limited to this. The user may be able to select a desired plant species. By changing the C_〇 ₂ absorption coefficient of the selected plant, absorb easily what ~ absorbed difficult ones (those growth brief ~ be difficult) to be able to choose the growth of a plurality of types of plants. Such means can also be used to improve psychological user benefits so that it is a pleasure for the user to contribute to the reduction of the global warming load.

  FIG. 2 shows a hardware system configuration of a selection support system 100 that functions as a server for processing selection support in an embodiment of the present invention. The selection support system 100 illustrated in FIG. 2 includes an information processing device 101, an external storage device 104, and a communication control device 105. The information processing apparatus 101 includes a CPU 102 and a storage device 103. Various functions of the present invention are realized by the CPU 101 executing a program stored in the storage device 103. Specifically, specific means of each unit of the effect accumulation management unit 116 is realized from the presentation / reception processing unit 111 illustrated in FIG. 1 described above. In addition, management of each database 120 to 170 is executed. The external storage device 104 accumulates various data constituting the database, stores programs, and the like. The communication control device 105 controls communication with other systems performed via the network NW.

  FIG. 3 shows a typical hardware system configuration of a customer system 200 used by a customer in an embodiment of the present invention. A customer system 200 illustrated in FIG. 3 includes an information processing device 201, an external storage device 204, a communication control device 205, an input device 206, and a display device 207. The information processing apparatus 201 includes a CPU 202 and a storage device 203. The CPU 202 functions as a browser, for example, by executing a program provided in advance. That is, connection to the selection support system 100 functioning as a server, display of a selection support image sent after connection, input of various information required on the screen, input reception of selection instructions, and transmission to the selection support system 100 Execute the process. In addition, a mailer function such as mail creation can be executed as necessary.

  Here, in this embodiment, examples of screens sent from the selection support system 100, displayed and browsed in the customer system, and receiving inputs such as necessary instructions will be described with reference to FIG. 9 to FIG. .

  The screen shown in FIG. 9 shows an example of the reception screen sent here. FIG. 9 shows an example of a screen when a product repair request is made. In the repair request screen 210, a failure identification area 211 for inputting a product name 212 and a failure site 213 to be repaired, a failure handling input area 215 for identifying a phenomenon 215 that seems to be a failure, and a product delivery method 217. And an entry field 219 for inputting a text about a failure or the like.

  In the product name 211, in addition to the product name, the model number and the like are also entered so as to accurately identify the target. In order to facilitate entry, a product name and a corresponding model number are prepared as pull-down menus in advance, and can be accepted as entry by selecting them. In addition, for specifying the faulty part, an input of a name indicating the part is accepted. However, in general, it is not easy to specify the site. Therefore, in this embodiment, when a product is specified, a part name corresponding to the prepared part can be displayed and accepted as an input instruction by selection. When the product is specified, a diagram and a photograph showing the product may be displayed, and the failure part indicated in the image may be indicated to identify the failure part. In order to easily identify the inside of the product, it may be displayed in an exploded perspective view. Moreover, it is good also as a structure which makes it hierarchical structure, and when a certain area | region is designated, the area | region is displayed in detail and specification is made more accurate.

  In the phenomenon 215, an input of a failure situation is accepted. For example, in addition to free input, a failure phenomenon predicted in advance is prepared as a pull-down menu, and an input for specifying the failure phenomenon is accepted by selection. Moreover, the site | part may be unknown. In this case, only the failure phenomenon may be input without designating the part.

  The delivery method 217 accepts an input for designating how to carry the failed product to the repair shop and how to return the repaired product to the user. Also for this delivery method 217, a menu prepared in advance is shown in a pro-down menu format, and is selected by the user and accepted as an input.

  The entry field 219 is an input reception field prepared so that the user can freely enter text. Here you can enter your thoughts, requests, and other complaints about the repair. Moreover, when the information about the menu selection, such as thinking about the cause of the failure, is considered insufficient, an appropriate response can be taken by inputting the information.

The screen shown in FIG. 10 is a screen 230 for a proposal for work requested by a customer (repair in this embodiment). In this screen, regarding the failure, in the case of replacement 231 for replacement, the current repair 232 for repair at present, and the upgrade repair 233 for repair to upgrade, the cost estimate and the relative The effect of reducing CO ₂ emissions is displayed as a symbol image. In the example of FIG. 10, based on the replacement purchase, if the current repair 232, the displayed image leaf 1743R has been shown to be CO ₂ emission reduction for one sheet leaves. In the upgrade repair, two images of the cell 1743C are displayed, which shows that there is an effect of reducing CO ₂ emission for two living cells. In addition, an explanation 234 indicating the meaning indicated by the symbol on this screen is displayed.

In this example, the relative CO ₂ emission reduction effect is shown based on replacement. On the other hand, it is good also as a structure displayed as an absolute effect thru | or the effect according to it based on a predetermined reference | standard.

FIG. 11 shows a screen example in which the CO ₂ emission reduction effect in the community unit to which the customer belongs is represented by symbols. FIG. 12 shows an example of a screen that represents the CO ₂ emission reduction effect by symbols when viewed in all communities. In either case, the effect is not so much for individuals, but it makes sense to show that the effect is surely improved according to the group.

FIG. 13 shows an example of a message 220 that conveys the company's thinking about delivery in consideration of global warming, presents the inconvenience of the delivery, and asks the customer for consent, and accepts the selection. This allows the customer to select consideration for global warming. FIG. 14 shows an example of a screen for selecting how much cooperation is possible using the loading rate as a parameter when the customer accepts the delivery in consideration of global warming on the screen 220 shown in FIG. FIG. 14 shows that the effect of the CO ₂ emission reduction amount when the customer accepts the delivery in consideration of global warming differs depending on which loading rate is selected.

  FIG. 4 shows a flow of information exchange between the selection support system and the customer system in one embodiment of the present invention. The example shown in FIG. 4 is representative and is not limited to this. As shown in FIG. 4, the following information is exchanged between the customer system 200 and the selection support system 100. FIG. 5 shows a flow of processing by the CPU 102 in the selection support system 100. Hereinafter, the operation of the present embodiment will be described with reference to FIGS. 4 and 5.

  First, a selection support system connection request 200 a is sent from the customer system 200 to the selection support system 100. In response to this, in the selection support system 100, the CPU 102 functions as the presentation / reception processing unit 111, and generates and transmits 100a of reception screen data for displaying the reception screen shown in FIG. 9 (step 501). The presentation / acceptance processing unit 111 generates reception screen data for displaying the repair request reception screen 210 by combining image data constituting the reception screen and various menu data for selection, and generates the request source data Send to customer system 200. The reception screen data may be generated in advance and sent.

  When the acceptance screen data is sent, in the customer system 200, the CPU 202 displays the repair request acceptance screen 210 shown in FIG. 9 on the display device 207 shown in FIG. 3 based on the received acceptance screen data. When input to the input areas 211, 215, and 219 of the repair request reception screen 210 is made via the input device 206, the input data is the work request 200b, in the present embodiment, the communication control device as a repair request. 205 from the network NW.

  On the selection support system 100 side, the CPU 102 functions as the determination unit 112 and checks whether there is an input. If there is an input, the CPU 102 extracts the input repair request information and determines what kind of repair is necessary. (Steps 502 and 503). For example, information such as a failure part and a failure phenomenon is checked. This determination is made according to a diagnostic program prepared in advance. The diagnosis itself can be realized by using a method that has already been performed. In the present invention, the diagnosis itself is not intended, and the description thereof is omitted. However, in this diagnosis, it is assumed that the determination unit 112 performs determination to indicate the next option. Judgment such as necessity of replacement, necessity of parts replacement, necessity of upgrade, necessity of discarding without repair, etc. is performed based on the input information.

  Next, the CPU 102 functions as the estimation processing unit 113. Based on the determination result described above, a plurality of options can be presented, and therefore, cost estimation is performed for each of them (step 504). The estimation is performed according to a predetermined estimation program with reference to cost information regarding the target product in the replacement equivalent product database 120, the parts database 130, the failed product disposal database 140, the transport database 150, the packing database 160, and the like. The result is sent to the customer together with a proposal screen described later.

Next, the CPU 102 functions as the CO ₂ reduction effect calculation unit 114, the CO ₂ reduction effect image generation unit 115, and the effect accumulation management unit 116, and performs the processing from step 505 to step 507. Here, in the present embodiment, these functions can be applied respectively to the CO ₂ reduction effect related to the repair itself and the CO ₂ reduction effect related to the delivery. First, the case of applying to repair will be described.

The CO ₂ reduction effect calculation unit 114 performs the following processing as the CO ₂ reduction effect calculation processing (step 505). In the case of replacement by purchase, the replacement equivalent of the product is found by searching the replacement replacement database 120, and the warming load data necessary for producing the equivalent is read and stored. Temporarily stored in the device 103. Further, in the case of repair by parts replacement, the data of the warming load necessary for producing the parts to be replaced is read from the parts database 130 and temporarily stored in the storage device 103. The data of the warming load necessary for producing the replacement parts for the upgrade repair is read from the parts database 130 and temporarily stored in the storage device 103. Furthermore, with regard to the warming load that accompanies disposal when disposing of old products in the case of replacement, when disposing of old parts with replacement of parts, and when disposing of old parts with upgrade, The data of the global warming load accompanying the disposal of the parts to be discarded are read from the defective product disposal database 140 and temporarily stored in the storage device 103.

  Some repairs do not involve parts replacement. In the present embodiment, this is also referred to as “current repair”. In the case of current repairs, there are cases where parts are replaced and cases where parts are not replaced. In the following example, the case where parts are replaced is taken as an example. In the upgrade repair, a plurality of parts are replaced.

The CO ₂ reduction effect calculation unit 114 obtains the next warming load [converted CO ₂ kg] using the data stored in the storage device 103.
(A) Global warming load by replacement
= Global warming load due to production of replacement products + Global warming load due to disposal of old products (b) Global warming impact due to parts
= Global warming load due to production of replacement parts + Global warming load due to disposal of old parts (c) Global warming load due to upgrade repair
= Warming load due to production of replacement parts + Warming load due to disposal of old parts Further, the CO ₂ reduction effect calculation unit 114 calculates the maximum warming load for the calculated (a), (b) and (c). Choose what will be. Here, (a) should be the maximum. Next, for (b) and (c), the difference from (a) is obtained. This difference corresponds to the relative CO ₂ emission reduction effect.

Next, the CO ₂ reduction effect image generation unit 115 performs image generation processing for showing the relative CO ₂ emission reduction effect as an image using symbols (step 506). Here, by dividing the relative CO ₂ emission reduction effect based on the reduction effect for each symbol stored in advance in the effect database 170, for example, the number of leaves, the number of cells, the number of branches, etc. Obtainable. As for the fraction, for example, an approximate amount is represented by a symbol so as to indicate a part of a leaf of a tree.

For example, in the example shown in FIG. 10, in the case of the current repair 232, it is shown that a relative CO ₂ emission reduction effect corresponding to the annual CO ₂ absorption amount of one leaf 1743 R1 can be realized. Similarly, in the case of the upgrade repair 233, it is shown that a relative CO ₂ emission reduction effect corresponding to the annual CO ₂ absorption amount of two cells 174C can be realized. Of course, regarding the replacement 231, the relative CO ₂ emission reduction effect is zero. The proposal screen 230 shown in FIG. 10 displays a description 234 about the relative CO ₂ emission reduction effect indicated by the symbol. Thereby, it can be expected that the intention of requesting reduction of the global warming load is clearly understood by the customer. A numerical value of the reduction amount may be indicated together with the notation of the symbol. This proposal screen is defined so that the display areas of the respective proposal items 231 to 233 become selection input buttons.

  The presentation / reception processing unit 111 sends the created image data of the proposal screen 230 to the requesting customer system 200 via the network NW, and waits for a response from the customer (steps 507 and 508).

  In the customer system 200, the proposal screen shown in FIG. When the customer selects one of the proposal items via the input device 206, the customer system 200 receives the selection input and sends it to the selection support system 100.

  Next, when receiving the selection from the customer system 200, the presentation / acceptance processing unit 111 identifies the requested item according to the selected item and gives an instruction to another system (step 509). For example, a repair request is made to a repair system (not shown) via the network NW or an internal network. In the case of replacement, the selection is notified to a sales system (not shown) as a purchase request for an equivalent product. Here, the disposal of the old product is performed on the sales system side here.

Next, the effect accumulation management unit 116 performs an update process of the accumulated state of the relative CO ₂ emission reduction effect so far according to the customer's selection (step 510). The update process is performed for the cumulative reduction value for each customer and the cumulative reduction value for the community to which the customer belongs.

First, the effect accumulation management unit 116 searches the effect database 170 using the customer code 1711 of the repair requester in the customer-specific reduction effect data 1710 shown in FIG. 6, and reduces the past CO ₂ emissions of the requester. A reduction cumulative value 1713 indicating the effect is read. A value indicating an effect corresponding to the proposal item selected by the customer among the CO ₂ emission reduction effect calculated by the CO ₂ reduction effect calculation unit 114 is added to the read reduction cumulative value 1713, and a new reduction cumulative value 1713 is obtained. Are written back into the effect database 170 and the reduction cumulative value 1713 is updated.

Next, the effect accumulation management unit 116 searches the affiliation community 1714 based on the affiliation community 1714 of the customer-specific reduction effect data 1710 to check whether the repair requester belongs to any community. Specifically, a community code is acquired. When there is a belonging community, the community code 1721 of the community-specific reduction effect data 1720 shown in FIG. 7 is searched to find the corresponding community. For the obtained community, the reduction cumulative value 1723 is read out, and the value indicating the CO ₂ emission reduction effect for the above-described customer is added to the reduction cumulative value 1723 of the community to which the user belongs, and a new reduction cumulative value 1723 is obtained. Writing back to the effect database 170, the cumulative reduction value 1723 is updated.

Next, the CO ₂ effect image generation unit 115 generates an image to be displayed as an image using a symbol based on the value indicating the CO ₂ emission reduction effect of the community to which the customer belongs, as in step 506 described above. Processing is performed (step 511). Here, for example, the number of trees, the number of leaves, the number of cells, the number of branches, etc. are obtained by dividing the cumulative reduction value of the community based on the reduction effect for each symbol stored in the effect database 170 in advance. Can be obtained. An example is shown in FIG. FIG. 11 shows an example in which the reduced cumulative value is displayed as a symbol with a tree 1743T and a branch 1743B. In FIG. 12, the reduction effect of the entire community is displayed as a symbol. This calculates the sum of the cumulative reduction values for each community, and determines the symbols in the same manner as when determining symbols for the individual communities described above. In FIG. 12, a tree group 1743F is displayed, and even if the effect is not so conspicuous for individuals, many people cooperate to reduce the warming load corresponding to the amount of CO ₂ absorbed by one forest. It can be realized with an image that it can be performed. In the present embodiment, the symbol display of the cumulative reduction value for each customer is not shown on the screen, but it is also possible to display it.

Reduction of the CO ₂ emission amount in the present embodiment is realized as follows. Since the production volume of products and parts is determined by the demand, if the replacement of the product is reduced, the production volume of the product is restrained accordingly to suppress the inventory. For this reason, by suppressing replacement by purchase as much as possible, the production amount of the product can be reduced and the CO ₂ emission amount can be reduced. The company also lengthens the product development cycle, lengthens the development cycle, and controls investment. In addition, we will make efforts to transform the business structure by building a different profit structure that will enhance the maintenance service and supply business. In this way, it is expected that the global warming load is reduced as a whole by suppressing waste and suppressing the production of objects.

The above is an example of reducing the warming load for repair, but the present invention is not limited to this. In the following, by way of delivery, indicating the customer to be able to reduce the global warming impact, examples will be described illustrating the CO ₂ emission reduction effect when the load is capped by selecting how to less delivery.

  In the embodiment relating to delivery, the flow of information and the procedure of processing are basically the same as the information exchange shown in FIG. 4 and the flowchart shown in FIG. 5, but the reception screen, display screen, and processing target are different. Is different. Below, it demonstrates centering around difference.

  In FIG. 4, in the acceptance screen data transmission 100a, first, the selection of whether or not the customer accepts such a delivery method together with a message indicating that the delivery is performed in consideration of global warming as shown in FIG. A screen 220 and a delivery request screen (not shown) corresponding to the repair request screen of FIG. 9 are generated and transmitted. Although the illustration of the delivery request screen is omitted, it accepts inputs such as the type, size (weight), number of deliveries, address of requester and delivery destination, delivery designation, etc. (steps 501 and 502).

  The customer system 200 displays a delivery request screen and a proposal screen 220 on the display device 207, accepts input of necessary items via the input device 206, and accepts delivery in consideration of global warming shown in FIG. The selection input of whether to do is received via the input device 206. The received information is sent to the selection support system 100.

The selection support system 100 makes a determination based on the sent information (step 503). The point of determination here is whether or not it is possible to “accept delivery in consideration of global warming”. If the request is not accepted, the request is handled as a normal delivery request, an estimate is made, and a delivery is accepted. On the other hand, when the request is accepted, after the estimation is performed (step 504), the CPU 102 functions as the CO ₂ reduction effect calculation unit 114, the CO ₂ reduction effect image generation unit 115, and the effect accumulation management unit 116. The process of step 507 is performed. Here, these functions are in the present embodiment can be applied for CO ₂ reduction for delivery itself.

The CO ₂ reduction effect calculation unit 114 performs the following processing as the CO ₂ reduction effect calculation processing (step 505). The weight of the package included in the delivery request sent from the customer, the request source address and the delivery address are acquired. From the obtained information, a delivery route is determined and a delivery distance is obtained, and these pieces of information are temporarily stored in the storage device 103. Moreover, assuming a case where the loading rate is 80% or more and a case where the loading rate is 70% or more and less than 80%, a set of standard values for the global warming load related to transportation shown in FIG. The warming load (converted CO ₂ kg) is obtained from the assumed loading rate, the mass of the load, and the transport distance. On the other hand, the actual loading ratio in the case of using the earliest flights available at that time by using, determine the reference become global warming impact for the same cargo [terms CO 2 _kg]. In addition, you may obtain | require about the warming load used as a reference | standard using an average loading rate. Both are compared and a difference is calculated. The difference is a value indicating the relative CO ₂ emission reduction effect.

Next, the CO ₂ reduction effect image generation unit 115 performs image generation processing for showing the relative CO ₂ emission reduction effect as an image using symbols (step 506). Here, by dividing the relative CO ₂ emission reduction effect based on the reduction effect for each symbol stored in advance in the effect database 170, for example, the number of leaves, the number of cells, the number of branches, etc. Obtainable. As for the fraction, for example, an approximate amount is represented by a symbol so as to indicate a part of a leaf of a tree.

For example, the example of the proposal screen 290 shown in FIG. 14 shows that a relative CO ₂ emission reduction effect equivalent to the annual CO ₂ absorption amount of the leaves 1743R2 can be realized, assuming that a loading rate of 80% or more is achieved. ing. In addition, it is shown that a relative CO ₂ emission reduction effect corresponding to the annual CO ₂ absorption amount of one leaf 1743R1 can be realized assuming that the loading ratio is 70% or more and less than 80%. In FIG. 14, selection buttons 291 and 292 for selecting which loading rate to select for the customer are provided.

  The presentation / reception processing unit 111 sends the created image data of the proposal screen 290 to the requesting customer system 200 via the network NW, and waits for a response from the customer (steps 507 and 508).

  In the customer system 200, the proposal screen 290 shown in FIG. When the customer selects one of the proposal items via the input device 206, the customer system 200 receives the selection input and sends it to the selection support system 100.

  Next, when receiving the selection from the customer system 200, the presentation / acceptance processing unit 111 identifies the requested item according to the selected item and gives an instruction to another system (step 509). For example, a delivery request is made to a delivery system (not shown) via the network NW or an internal network. At this time, the designated loading rate is also notified.

Next, the effect accumulation management unit 116 performs an update process of the accumulated state of the relative CO ₂ emission reduction effect so far according to the customer's selection (step 510). The update process is performed for the cumulative reduction value for each customer and the cumulative reduction value for the community to which the customer belongs. Since this process itself is the same as in the case of the repair described above, a duplicate description is omitted.

Further, the CO ₂ effect image generation unit 115 performs image generation processing for displaying an image using a symbol based on the value indicating the CO ₂ emission reduction effect of the community to which the customer belongs, as in the above-described step 506. (Step 511). Since the image generation processing performed here is the same as that in the case of the repair described above, the redundant description is omitted. In addition, the image display of the individual cumulative reduction value can also be displayed as in the case of the repair described above.

  Needless to say, the consideration of global warming in the delivery request can also be applied to the transportation of the repair requested product when requesting the repair described above.

  Needless to say, both the repair request and the delivery request can be made. However, it is also possible to employ a configuration in which the cumulative reduction values are added together and the effect is displayed.

The block diagram which shows the function structure of the selection assistance system which concerns on one Embodiment of this invention. The block diagram which shows the hardware system structure of the selection assistance system which processes the selection assistance in one Embodiment of this invention. The block diagram which shows the hardware system structure of the typical information processing system which a customer uses in one Embodiment of this invention. It is explanatory drawing which shows transfer of the information between the selection assistance system and customer system in one Embodiment of this invention. The flowchart which shows the flow of the assistance process by the selection assistance system which concerns on one Embodiment of this invention. For each customer, explanatory view schematically showing the storage of the cumulative value of CO ₂ emission reduction. For each community customer belongs, explanatory view schematically showing the storage of the cumulative value of CO ₂ emission reduction. Explanatory view schematically showing the accumulation of symbol image for showing a CO ₂ emission reduction for options selected by the customer with the symbol in the selection system. Explanatory drawing which shows an example of the screen used when a customer requests repair. Explanatory drawing which shows an example of the screen which displays the proposal in consideration of global warming with respect to a customer's request. Explanatory view showing an example of a screen that displays the effect of CO ₂ emission reduction in the community that the customer belongs. Explanatory drawing which shows the example of a screen which displays the effect of the emission reduction in all the communities which concern about a certain product. Explanatory drawing which shows an example of the display screen which obtains consent about the delivery in consideration of global warming regarding a customer's delivery request. Explanatory view showing an example of a screen customer display that depends on whether the effect of CO ₂ emission reduction amount when you accept a delivery in consideration for global warming, selects one of the loading ratio. Explanatory diagram showing an example of a Global warming [terms CO 2 _kg] at each stage from the material of a certain part to disposal. The graph which shows easily what kind of value it becomes by the stage about the warming load regarding the component A. (A) is a chart schematically showing a part of a set of standard values for the global warming load related to transportation, and (B) shows what value the global warming load related to the component is based on the loading rate. Graph.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Selection support system, 101 ... Information processing apparatus, 102 ... CPU, 103 ... Storage device, 104 ... External storage device, 110 ... Selection support processing apparatus, 111 ... Presentation / reception processing part, 112 ... Determination part, 113 ... Estimation Processing unit 114 ... CO ₂ reduction effect calculation unit 115 ... CO ₂ reduction effect image generation unit 116 ... Effect accumulation management unit 200 ... Customer system 201 ... Information processing apparatus 202 ... CPU 203 ... Storage device 204 ... external storage device, 206 ... input device, 207 ... display device.

Claims (9)

A system that provides support for customers to select business forms that reduce global warming load.
A first database in which data serving as a reference for calculating a global warming load caused by performing business is stored in advance;
A second beta base in which a plurality of types of values indicating the amount of mitigation of global warming defined in advance, and image data constituting symbol images indicating the effects corresponding to the respective values, are accumulated;
Selection that supports customer selection in the customer system by receiving a request from the customer system connected via the network, proposing a business form that reduces the global warming load to the customer system, and presenting the effect A support system;
The selection support system includes:
Means for receiving a business request from a customer and calculating an effect of reducing a global warming load corresponding to the request based on a criterion stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. And a means for generating data constituting a screen and sending the data to a requesting customer system via a network. The system of claim 1, wherein
The second database pre-registers the community to which the customer belongs, accumulates the warming load reduction amount expected by the customer's selection by adding to the cumulative reduction value of the community,
The selection support system includes:
The warming load accumulated in the second database with respect to the cumulative reduction value of the community to which the customer belongs that is accumulated in the second database when the customer selects a business form that reduces the warming load. It further comprises means for selecting a symbol image indicating an expected effect based on the value indicating the reduction amount, generating data constituting a screen indicating the effect, and sending the data to the requesting customer system via the network. A system that supports the selection of characteristic business forms. The system according to any one of claims 1 and 2,
The system for supporting the selection of a business mode, wherein the warming load is CO ₂ emission, and the reduction of global warming load is CO ₂ emission reduction. The system according to any one of claims 1, 2, and 3,
The symbol image showing the effect is an image showing a plant, and the system supports the selection of a business form. The system according to any one of claims 1, 2, 3 and 4.
A system that supports the selection of a business form characterized in that the business selected by the customer is product repair. The system according to any one of claims 1, 2, 3 and 4.
A system that supports the selection of a business form characterized in that the business selected by the customer is delivery. A method for providing support for a customer to select a business form that reduces a global warming load,
A first database in which data serving as a reference for calculating a global warming load caused by performing business is stored in advance;
A second beta base in which a plurality of types of values indicating the amount of mitigation of global warming defined in advance, and image data constituting symbol images indicating the effects corresponding to the respective values, are accumulated;
Information that supports the selection of customers in customer systems by proposing business forms that reduce the global warming load and presenting their effects upon request from customer systems connected via the network And a processing device,
In the information processing apparatus,
Receiving a business request from a customer, calculating the effect of reducing the global warming load corresponding to the request based on the criteria stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. A method for supporting selection of a business form, characterized in that data constituting a screen is generated and sent to a customer system of a requester via a network. A first database in which data serving as a reference for calculating a global warming load caused by performing business is stored in advance;
Using a plurality of types of values indicating the amount of reduction in global warming load defined in advance, and a second beta base that stores image data that constitutes a symbol image indicating the effect corresponding to each value. , A server that assists customers in selecting a business mode that reduces the global warming load,
Means for receiving data for generating a screen for accepting a request to a customer system connected via a network, and accepting a business request from a customer made via the screen;
Means for calculating the effect of mitigating global warming load corresponding to the request based on the criteria stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. And a means for generating data constituting the screen and sending the data to the customer system of the request source via the network. A first database that prestores data serving as a reference for calculating the warming load that accompanies business operations, a plurality of values that indicate predefined warming load reduction amounts, and each value Correspondingly, using the second beta base storing the image data constituting the symbol image indicating the effect, and receiving a request from the customer system connected via the network, A program for causing an information processing device to execute a process for supporting a customer's selection in a customer system by proposing a business form that reduces the burden of computerization and presenting its effect,
A process of accepting a business request from a customer and calculating an effect of reducing a global warming load corresponding to the request based on a criterion stored in the first database;
Based on the calculated effect of reducing the warming load and the value indicating the amount of mitigation of the warming load accumulated in the second database, a symbol image showing an expected effect is selected and a business form is proposed. A program for causing the information processing apparatus to execute processing for generating data constituting a screen and sending the data to a requesting customer system via a network.

Images