JP2007018165A - Financial terminal, cause determination method, and cause determination program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a technique for determining whether errors occurring in a financial terminal are caused by the financial terminal or a passbook. <P>SOLUTION: When an error occurs in the middle of the processing, the financial terminal stores a history of passbook error information including the contents of the error and information showing the financial terminal, in which the error occurs, in a storage part of the passbook. When the financial terminal reads out each passbook error information from the storage part of the passbook and if there are a prescribed number or more of pieces of medium error information including information showing the same error, and also, the medium error information include information showing a different financial terminal, the financial terminal determines that the error is caused by the passbook or a card. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a financial terminal that performs financial processing using information read from a card or a passbook.

  A financial institution or the like is installed with a device that performs processing such as deposit, withdrawal, balance inquiry, passbook entry, and transfer by inserting a passbook or card. Hereinafter, this apparatus is referred to as a financial terminal. The financial terminal carries a passbook and a card on its own transportation path, and performs processing such as reading an account number, turning a page of the passbook, and printing an input / output amount at each predetermined position.

  When the financial terminal records in the passbook, it contacts the image sensor to detect the number of pages in the passbook, the printed line of each page, and the like. At this time, the image sensor may rub the ink that has not dried, and the ink may adhere to other portions, and the number of pages, printed lines, and the like may not be read by the image sensor. In this case, the financial terminal determines that there is an error, interrupts the processing, and returns the bankbook. In order to solve such a problem, there is a technique described in Patent Document 1. Patent Document 1 describes a technique in which page information is stored in an IC chip affixed to a booklet, and writing is performed in accordance with the read information.

JP 2003-317047 A

  When an error occurs in the course of processing such as deposit, withdrawal, balance inquiry, passbook entry, and transfer, the financial terminal interrupts the processing as described above and returns the passbook, card, and the like. As errors that actually occur, in addition to the above-mentioned reading failure of the image sensor, for example, conveyance failure of a passbook or card in a financial terminal, page turning failure of the passbook, magnetic tape or IC chip cannot be read, Although there are printing defects and the like, the cause of these errors may be a financial terminal or a bankbook or a card. For example, in the case of an error such as a bankbook or card transport failure in a financial terminal, the cause on the financial terminal side may be contamination of the transport path that transports the passbook or card, abnormality of sensors installed in each transport path, etc. As a cause on the bankbook side, the inserted bankbook or the card may be bent, or foreign matter attached to the bankbook or the card may be considered. However, in the conventional financial terminal, it is not known whether the cause of the error is a financial terminal, or a bankbook or a card.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique capable of specifying an error factor of a financial terminal or the like.

  The present invention has been made to achieve the above object, and when an error occurs during processing at a financial terminal, information relating to the error is stored in a passbook or a storage unit of a card. A history of error information is acquired from a passbook or a card storage unit, and it is determined from the acquired error information whether the cause of the error is a passbook or a card or a financial terminal.

  The present invention is, for example, a financial terminal that performs processing using a passbook or card having storage means, and when an error occurs during the processing, information indicating the financial terminal, and information indicating the error that has occurred The medium error information including the writing means for writing to the storage means, the acquisition means for acquiring the medium error information from the storage means, and the passbook or card or the financial terminal from the acquired medium error information It has a determination means for determining that there is a cause for causing an error in any one of the above, and an output means for outputting the determination result.

  According to the technology of the present invention, it is possible to determine whether the cause of an error in a financial terminal is a financial terminal or a medium such as a passbook or a card.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. Here, when determining whether the cause of the error is a financial terminal or a passbook from a financial terminal that performs the same processing as before, such as payment, bookkeeping, and transfer, and a passbook that is inserted into the financial terminal An example will be described.

  A financial terminal is installed in a financial institution or the like, and a user who owns a bankbook uses the financial terminal to perform deposit, book entry, transfer, and the like. First, a configuration example of each financial terminal and a configuration example of a passbook owned by each user will be described.

  FIG. 1 shows an example of a financial terminal according to this embodiment. 1, the financial terminal 1 includes a CPU (Central Processing Unit) 11, a memory 12, a storage device 13, an output device 14, an input device 15, an error information input interface 16, a reader / writer 17, and the like.

  The storage device 13 is a non-working storage device such as an HDD (Hard Disk Drive). The output device 14 is, for example, a display or a speaker. The input device 15 is, for example, a button or a touch panel. The error information input interface 16 is an interface through which error information output from a sensor or the like (not shown) is input. The reader / writer 17 writes and reads information in and from a storage unit included in a passbook described later.

  The financial terminal 1 is a device that is installed in, for example, a financial institution and performs the same processing as in the past, such as deposit, bookkeeping, and transfer, based on information read from a magnetic tape in an inserted bankbook. Accordingly, although not shown in FIG. 1, the financial terminal 1 has an insertion slot for inserting a bankbook, a transport path for transporting the inserted bankbook, a reader for reading information on the magnetic tape of the bankbook, and a mechanism for turning pages of the bankbook. It is assumed that the conventional financial terminal has functions such as an image sensor, a printing mechanism, a communication function with a billing system, and the like.

  The CPU 11 implements the functions of the error information writing unit 111 and the error cause determination unit 112 by executing the program loaded in the memory 12. The error information writing unit 111, when an error occurs during the process of deposit, book entry, transfer, etc. based on the account number read from the inserted passbook, And the storage device 13 of the financial terminal 1. Hereinafter, information relating to errors stored in the storage unit of the passbook is referred to as passbook error information, and information relating to errors stored in the storage device 13 is referred to as terminal error information. The error cause determination unit 112 acquires passbook error information from the inserted passbook, reads terminal error information from the storage device 13, and causes an error in either the inserted passbook or the financial terminal 1 itself from the information. Determine if there is an element.

  The storage device 13 stores a terminal identification information table 131 and a terminal error information table 132. The terminal identification information table 131 stores terminal identification information that uniquely indicates each financial terminal 1. The terminal error information table 132 stores terminal error information of the financial terminal 1.

  Here, it is assumed that information in the terminal identification information table 131 is stored in advance. Further, the terminal error information in the terminal error information table 132 is stored by the error information writing unit 111 by an operation described later every time an error occurs in the financial terminal 1.

  In the present embodiment, the passbook inserted into the financial terminal 1 described above has a function of RFID (Radio Frequency Identification), communicates with the financial terminal 1 by this function, and reads and writes information. FIG. 2 shows an example of a passbook inserted into the financial institution 1. In FIG. 2, the passbook 2 has a wireless IC tag 21, and the wireless IC tag 21 has a storage unit 211, a communication unit 212, and the like.

  The storage unit 211 is, for example, an IC chip, and stores a passbook error information table 213 that stores passbook error information by an operation described later. The communication unit 212 is an antenna, for example, and communicates with the financial institution 1.

  The bankbook 2 is inserted into a financial terminal and is used for performing the same processes as conventional, such as deposit, bookkeeping, and transfer. Therefore, although not shown in FIG. 2, the passbook 2 has a configuration that the conventional passbook has, such as a magnetic tape storing information indicating a user such as a plurality of pages and account numbers. To do.

  Next, information stored in the storage device 13 of the financial terminal 1 and the storage unit 211 of the bankbook 2 will be described in detail.

  FIG. 3 is an example of the terminal identification information table 131 stored in the storage device 13. In FIG. 3, the terminal identification information table 131 includes terminal identification information 301 and the like. The terminal identification information 301 is information that uniquely indicates a plurality of financial terminals 1 (not shown), and is, for example, a manufacturing number of each financial terminal 1 or the like.

  FIG. 4 is an example of the terminal error information table 132 stored in the storage device 13. In FIG. 4, the terminal error information table 132 includes passbook identification information 401, error contents 402, and the like. Passbook identification information 401, error content 402, and the like are stored in association with each other.

  The passbook identification information 401 is information that uniquely indicates the passbook that is inserted when an error occurs in the financial terminal 1, and is, for example, an account number read from the magnetic tape of the passbook. The error content 402 is information indicating the content of the error that has occurred.

  FIG. 5 is an example of the passbook error information table 213 stored in the storage unit 211. The passbook error information table 213 shown in FIGS. 5A and 5B shows examples of cases where the cause of error is in the passbook 2 and in the financial terminal 1. In the following, when the passbook error information table 213 shown in FIGS. 5A and 5B is particularly distinguished and described, a reference numeral “passbook error information table 213a” is given.

  The passbook error information table 213 includes error contents 501, terminal identification information 502, and the like. Error content 501, terminal identification information 502, and the like are stored in association with each other.

  The error content 501 is information indicating the content of an error that has occurred in the financial terminal 1. The terminal identification information 502 is information that uniquely indicates the financial terminal 1 in which an error has occurred, and is, for example, a manufacturing number of the financial terminal.

  Note that, when an error occurs, the conventional financial terminal stores, in a storage device, information that uniquely indicates the card or passbook that is inserted when the error occurs, the content of the error that has occurred, and the like. The terminal error information table 132 used in the present embodiment may use information generated by a conventional financial terminal as it is, or may be generated separately.

  It is difficult to determine whether the cause of an error is a financial terminal, a passbook, a card, or the like from information on an error stored in a conventional financial terminal. For example, when a terminal error information table 132 as shown in FIG. 4 is stored in a conventional financial terminal, an abnormality occurs in the printing mechanism of the financial terminal from the information shown in the terminal error information table 132 or the like. It is difficult to determine whether or not two customers who have an abnormality in the bankbook have caused the same error. Therefore, in the past, employees of financial terminal management companies, etc., have confirmed whether there are any abnormalities in the functions considered to be the cause of errors, such as the financial terminal's transport path and sensors, and if there are no abnormalities in all functions, Judge that there was some problem.

  In the present embodiment, the passbook error information is stored in the storage unit 211 of the passbook 2, and the error is determined from the terminal error information stored in the storage device 13 of the financial terminal 1 and the passbook error information stored in the storage unit 211 of the passbook 2. It is determined whether the cause is the financial terminal 1 or the bankbook 2. As described above, by determining whether the cause of the error is the financial terminal or the bankbook, when the error cause is the bankbook, it is not necessary to check all functions of the financial terminal.

  Next, the operation will be described with reference to FIG.

  When the customer inserts the passbook 2 into the insertion slot of the financial terminal 1 and operates the input device 15 or the like to instruct processing, the financial terminal 1 performs the same processing as that of the conventional financial terminal. The error information writing unit 111 monitors error information input from the error information input interface 16. When the error information is input (S601), the error information writing unit 111 stores the information regarding the input error in the terminal error information table 132 of the storage device 13 and the passbook error information table 213 of the storage unit 211. (S602). Specifically, for example, when an error occurs, information indicating the passbook 2 inserted when the error occurs, information indicating the content of the generated error, and the like are input from the error information input interface 16. The The information indicating the bankbook 2 is, for example, an account number read from the magnetic tape of the bankbook 2. The error information writing unit 111 stores information indicating the passbook 2 inserted when an error occurs, information indicating the content of the error, and the like as the passbook identification information 401 and the error content 402 of the terminal error information table 132. The data is stored in a predetermined area of the device 13. In addition, the error information writing unit 111 reads the terminal identification information 301 from the terminal identification information table 131 of the storage device 13 and passes the information indicating the error content, the read terminal identification information 301 and the like through the reader / writer 17 to the passbook. The error contents 501 and the terminal identification information 502 of the second passbook error information table 213 are stored in a predetermined area of the storage unit 211. Here, it is assumed that the error information writing unit 111 sequentially adds information indicating an error to the terminal error information table 132 and the passbook error information table 213.

  A general financial terminal may retry the same process again when an error occurs. For example, when a passbook transport error occurs in the transport path, the passbook may be returned to a predetermined position and the passbook may be transported again. At this time, error information of the error is input to the error information input interface 16 of the financial terminal 1 every time an error occurs from a sensor or the like. For example, when a first transport error occurs in the transport path and a transport error occurs again in the retry transport, error information about the first transport error and the transport error that occurred during the retry is input to the error information input interface 16 Is done. Each time error information is input, the error information writing unit 111 stores information about the error as described above.

  Even when the financial terminal does not retry, the customer may insert the passbook or card returned due to the error into the same financial terminal again and perform the same processing. Even when the same error occurs in such a case, the error information writing unit 111 of the financial terminal 1 stores the error information as described above.

  Next, the error cause determination unit 112 reads passbook error information from the storage unit 211 of the inserted passbook 2 (S603). Next, the error cause determination unit 112 refers to the read bankbook error information and determines whether or not the same error has occurred a predetermined number of times (S604). Specifically, for example, the error cause determination unit 112 reads the passbook error information table 213 stored in the storage unit 211 of the passbook 2 via the reader / writer 17, and stores the read passbook error information table 213 in the memory 12. Stored in a predetermined area. Next, the error cause determination unit 112 selects one error content 501 from the passbook error information table 213 in descending order or ascending order, and whether or not the selected error content 501 matches another error content 501. judge. Next, the error cause determination unit 112 newly selects an unselected error content 501 and determines whether or not the newly selected error content 501 matches another error content 501. As described above, the error cause determination unit 112 sequentially compares the selected one error content 501 and the other error content 501, and determines whether or not the number of matching error content 501 is equal to or greater than a predetermined number. When the number of matching error contents 501 exceeds a predetermined number, the error cause determination unit 112 stores the matching error contents 501 in a predetermined area of the memory 12.

  Note that the number of errors that the error cause determination unit 112 counts in the process of S604 may count only those that occur continuously, or may count errors that occur intermittently. For example, the error cause determination unit 112 determines whether or not the same number of consecutively generated errors exceeds a predetermined number, such as the latest error, the second new error, the third new error, and the like. Also good. Further, for example, the error cause determination unit 112 may determine whether or not errors having the same content among the predetermined number of errors that have occurred continuously including the latest error are equal to or greater than the predetermined number. Further, the error counted by the error cause determination unit 112 does not necessarily include the latest error.

  Further, the threshold value of the number of errors determined in S604 may be set in advance or may be changed according to information input via the input device 15 or the like.

  When an error occurs due to an abnormality such as a financial terminal or a passbook, the financial terminal may retry as described above, or the customer may perform the same process again on the same financial terminal. In addition, it is considered that a plurality of the same error contents are stored in the passbook error information table 213. Therefore, in this embodiment, only when the same error content is stored, it is determined whether the cause of the error is a financial terminal or a bankbook. This makes an error determination only when there is a high possibility that maintenance of the financial terminal or passbook is necessary, and when the process just happens to be unsuccessful and there is a high possibility that maintenance of the financial terminal or passbook is unnecessary. Does not perform error judgment.

  If no error occurs, or if the same error has not occurred for a predetermined number of times as a result of the determination in S604, the financial terminal 1 performs the same normal processing as before (S605).

  As a result of the determination in S604, if the same error has occurred a predetermined number of times or more, the error cause determination unit 112 determines whether or not the error has occurred a predetermined number of times or more in the same financial terminal (S606). Specifically, for example, the error cause determination unit 112 reads from the predetermined area of the memory 12 the error content determined to have occurred a predetermined number of times or more in the determination of S604. Next, the error cause determination unit 112 extracts a terminal 502 associated with the same error content 501 as the read error content from the passbook error information table 213 stored in the memory 12. Next, the error cause determination unit 112 selects one of the extracted terminals 502 in ascending order or descending order, and determines whether or not the selected terminal 502 matches the other terminal 502. Next, the error cause determination unit 112 newly selects an unselected terminal 502 from the extracted terminals 502, and determines whether or not the newly selected terminal 502 matches another terminal 502. In this way, the error cause determination unit 112 sequentially compares one terminal 502 and another terminal 502 among the terminals 502 associated with the same error content 501, and the number of matching terminals 502 is equal to or greater than a predetermined number. It is determined whether or not.

  Note that the threshold of the number of financial terminals determined in S606 may be set in advance or may be changed according to information input via the input device 15 or the like. The threshold value may be the same as or different from S604.

  For example, a case where the error cause determination unit 112 determines whether or not the same error has occurred three or more times in the same financial terminal will be described with reference to an example of the bankbook error information table 213 illustrated in FIG. In FIG. 5A, the passbook error information table 213a indicates that the terminal identification information 502 associated with the error content 501 “printing error # 2” is “125”, “140”, “100”. The determination unit 112 determines that the same error has not occurred three or more times in the same financial terminal. 5B, the passbook error information table 213b has three pieces of terminal identification information 502 “105” associated with the error contents 501 “printing error # 2”. It is determined that the same error has occurred three or more times at the same financial terminal.

  In FIG. 6, when the same error has occurred a predetermined number of times or more in the same financial terminal as a result of the determination in S606, the error cause determination unit 112 reads terminal error information from the storage device 13 (S607). Next, the error cause determination unit 112 refers to the read terminal error information, and determines whether or not the same error has occurred a predetermined number of times or more in different passbooks (S608). Specifically, for example, the error cause determination unit 112 reads the terminal error information table 132 stored in the storage device 13 and stores the read terminal error information table 132 in a predetermined area of the memory 12. The error cause determination unit 112 reads from the predetermined area of the memory 12 the error content determined to have occurred a predetermined number of times or more in the determination of S604. Next, the error cause determination unit 112 extracts the passbook identification information 401 associated with the same error content 402 as the read error content from the terminal error information table 132 stored in the memory 12. The error cause determination unit 112 selects one of the extracted passbook identification information 401 in ascending order or descending order, and determines whether the selected passbook identification information 401 matches the other passbook identification information 401. . Next, the error cause determination unit 112 newly selects an unselected one from the extracted passbook identification information 401, and whether the newly selected passbook identification information 401 matches the other passbook identification information 401. Judge whether or not. In this manner, the error cause determination unit 112 sequentially compares the selected one passbook identification information 401 and the other passbook identification information 401 among the passbook identification information 401 associated with the same error content 402, and passes the passbook. It is determined whether or not the number of matching identification information 401 is equal to or greater than a predetermined number.

  Similarly to the above, the number of passbooks that the error cause determination unit 112 counts in the processing of S609 may count only those that have generated the same error continuously, or generate the same error intermittently. You may count what you let. Similarly to the above, the number of passbooks that have generated the same error counted by the error cause determination unit 112 does not necessarily include the latest error.

  Similarly to the above, the threshold value of the number of error occurrences determined in S608 may be set in advance or may be changed according to information input via the input device 15 or the like. Further, this threshold value may be the same as or different from S604 and S606.

  As a result of the determination in S608, when the same error has occurred more than a predetermined number of times in different passbooks, the error cause determination unit 112 assumes that the financial terminal 1 has an error cause and notifies the financial terminal 1 that there is an error cause The screen and sound to be output are output to the output device 14 (S609).

  As a result of the determination in S606, if the same error has not occurred more than a predetermined number of times in the same financial terminal, or if the same error has not occurred more than a predetermined number of times in different passbooks as a result of determination in S608, an error cause determination unit 112, assuming that the inserted bankbook 2 has an error cause, and outputs a screen, sound, etc. for notifying the bankbook 2 of the error cause to the output device 14 (S610).

  FIG. 7 shows an example of a screen for notifying an error. A screen 701 shown as an example in FIG. 7A is an example of a screen when there is an error cause in the financial terminal 1. In this screen 701, for example, the error cause determination unit 112 displays the error content indicated in the error content 402 of the terminal error information table 132 or the error content 501 of the passbook error information table 213 using predetermined screen data. It is an example of a screen. A screen 702 illustrated in FIG. 7B is an example of a screen when there is an error cause in the bankbook 2. This screen 702 is a screen example displayed by the error cause determination unit 112 using predetermined screen data, for example.

  In FIG. 6, after outputting that the cause of the error is the financial terminal 1 or the bankbook 2, the error cause determination unit 112 calls an attendant (S611). Specifically, for example, the error cause determination unit 112 notifies a contact stored in advance in the storage device 13 or the like that an error has occurred due to the financial terminal 1 or the bankbook 2. For example, the error cause determination unit 112 determines the terminal identification information 301 read from the terminal identification information table 131 on the telephone of the financial institution or management company of the financial terminal 1, a device that receives an abnormality notification, a FAX, or the like, based on the above-described operation. Information indicating the determination result is notified by voice, a predetermined signal, or the like.

  After performing the normal processing in S605, or after the error cause determination unit 112 calls the attendant in S611, the financial terminal 1 discharges the inserted bankbook 2 (S612).

  As described above, when an error occurs while processing is being performed on the financial terminal 1 in which the bankbook 2 is inserted, it is determined whether the cause of the error is the financial terminal 1 or the bankbook 2. The result can be output. Since the cause of the error is the financial terminal 1 or the bankbook 2 can be identified and output on the spot, for example, it is not necessary to check all functions of the financial terminal.

  Further, since the passbook 2 has the wireless IC tag 21 and stores information related to the error in the storage unit 211 in the wireless IC tag 21, it can be stored at any time point in the processing at the financial terminal 1. It is possible to store information regarding errors in the unit 211.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes design changes and the like within a scope not departing from the gist of the present invention.

  For example, after determining that there is an error factor in the passbook or the financial terminal as in the above-described embodiment, the determination result may be stored in the passbook or the financial terminal. For example, if there is an error factor in the passbook, the fact that there is an error factor in the passbook is stored in the storage unit of the wireless IC tag, and the information is acquired by a device having a wireless IC tag reading function, thereby exchanging the passbook It is possible to determine the necessity of maintenance. Further, when there is an error factor in the financial terminal, the error factor in the financial terminal and the terminal identification information of the financial terminal are stored in the storage unit of the wireless IC tag, and the information is obtained by the device having the wireless IC tag reading function. By acquiring, you can identify financial terminals that require maintenance such as repairs. Such a device having a wireless IC tag reading function may be installed in a place where a staff member who a user contacts when an error occurs in a financial terminal, such as a window of a financial institution, for example.

  In the above-described embodiment, an example in which a financial terminal executes processing using a passbook has been described. However, the present invention is not limited to this, and for example, a financial terminal can execute processing using a medium such as a card. Also good.

In one Embodiment of this invention, it is a figure which shows the structural example of a financial terminal. In the same embodiment, it is a figure which shows the structural example of a passbook. In the same embodiment, it is a figure which shows an example of a terminal identification information table. In the same embodiment, it is a figure which shows an example of a terminal error information table. In the same embodiment, it is a figure which shows an example of a bankbook error information table. In the embodiment, it is an operation example for determining the cause of error. In the same embodiment, it is an example of a screen displaying an error cause.

Explanation of symbols

  1: Financial terminal, 11: CPU, 111: Error information writing unit, 112: Error cause determination unit, 12: Memory, 13: Storage device, 131: Terminal identification information table, 132: Terminal error information table, 14: Output device 15: input device 16: error information input interface 17: reader / writer 2: passbook 21: wireless IC tag 211: storage unit 213: passbook error information table 212: communication unit

Claims (5)

A financial terminal that performs processing by a passbook or card having storage means,
When an error occurs during the processing, writing means for writing medium error information including information indicating the financial terminal and information indicating the generated error to the storage means,
Obtaining means for obtaining the medium error information from the storage means;
A determination means for determining from the acquired medium error information that there is a cause for causing an error in either the bankbook or the card or the financial terminal;
Output means for outputting the determination result;
A financial terminal characterized by comprising: The financial terminal according to claim 1,
The acquisition means acquires a plurality of medium error information from the storage means,
The determination means includes information indicating the same error among the acquired medium error information, and when there is medium error information including information indicating different financial terminals, the cause of causing an error in the passbook or card A financial terminal characterized by being determined to be present. The financial terminal according to claim 1 or 2,
Terminal error information storage means for storing a history of terminal error information including information indicating the passbook or card and information indicating an error that occurred during processing performed by the passbook or card;
The determination means reads a plurality of the terminal error information from the terminal error information storage means, and includes a terminal error including information indicating the same error among the read terminal error information and including information indicating different passbooks or cards. When there is information, it is determined that there is a cause of causing an error in the financial terminal. A cause determination method executed by a financial terminal that performs processing by a passbook or card having a storage means,
When an error occurs during the process, a writing step of writing medium error information including information indicating the financial terminal and information indicating the generated error in the storage unit;
Obtaining the medium error information from the storage means;
A determination step of determining from the acquired medium error information that there is a cause of causing an error in either the bankbook or the card or the financial terminal;
An output step of outputting the determination result; and executing the cause determination method. A cause determination program to be executed by a financial terminal that performs processing by a passbook or card having a storage means,
When an error occurs during the process, a writing step of writing medium error information including information indicating the financial terminal and information indicating the generated error in the storage unit;
Obtaining the medium error information from the storage means;
A determination step of determining from the acquired medium error information that there is a cause of causing an error in either the bankbook or the card or the financial terminal;
An output step for outputting the determination result is executed.

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