JP2006309658A - Information receiving system, terminal device, and receiving device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a receiving system and a receiving device for allowing a consumer to comparatively examine commodities without a limitation on a time such as a business hour of a store even for commodities necessary to be explained by an expert for comparatively examining the commodities. <P>SOLUTION: An information receiving system has a receiving device; and a terminal device connected with the receiving device via a communication line so as to be mutually communicable with the receiving device. The receiving device includes a first video phone capable of communicating information of a sound and an image with the receiving terminal; and a customer recognizing means recognizing biological information of a person at a prescribed position to transmit it to the terminal device. The terminal device is equipped with a second video phone connectable to the first video phone; and a storage means storing at least a part of a communication content between the first and second video phones. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an information reception system and a reception device, and more particularly, to an information reception system and a reception device with improved convenience for collecting product information.

  Conventionally, customer service for buying and selling merchandise has been performed at various stores. In addition, with the recent spread of communication equipment and the development of communication environments, consumers can collect information on products and conduct transactions by referring to websites that introduce stores over networks and communication networks. It has become possible to make a payment of.

  Because it is now possible to collect product information, conduct price surveys, and conduct transactions by referring to the homepage, consumers can collect product information regardless of time, such as store opening hours. .

  In addition, although the prior art about this invention was demonstrated based on the general technical information which the applicant acquired, the information which should be disclosed as prior art document information before filing in the range which an applicant memorize | stores The applicant does not have

However, consumers who have a relatively high amount of money, such as real estate, should consider the content by referring to the homepage themselves, that is, if there is no explanation from an expert, they will fully understand the product. In some cases it could not be obtained. In the first place, the law stipulates that trading of real estate products requires explanation of the products by professional qualified persons. In other words, even in recent years when communication devices have become widespread and the communication environment has been improved, for some products that require expert explanation, consumers go to stores to collect product information. In order to collect information about such products, it was necessary to take action in accordance with the store's business hours.
In view of the actual situation, the inventor is not limited to time, such as store opening hours, for products that require expert explanation to collect information on the product. We have already filed a patent application and proposed an information receiving system and a receiving device capable of collecting information.

  The present invention further improves the information receiving system and the receiving apparatus, and stores information on the consumer (customer) side's willingness and the like on the store side to provide more accurate information according to the consumer side. It is to provide an information reception system and a reception device that can be collected and the like.

The invention of claim 1 according to the present invention provides:
An information reception system comprising: a reception device; and a terminal device connected to the reception device via a communication line so as to be capable of mutual communication.
The accepting device is:
Including a first videophone capable of voice and image information communication with the terminal device;
The terminal device
A second videophone connectable to the first videophone;
Storage means for storing at least a part of communication contents between the first videophone and the second videophone;
Is provided.
The invention of claim 2
An information reception device comprising a reception device and a terminal device connected to the reception device via a communication line so as to be capable of mutual communication,
In the reception device,
A first videophone capable of voice and image information communication with the terminal device;
A sensor for detecting that a person has come to a position for operating the first videophone;
First transmission means for transmitting detection information to the terminal device, wherein the sensor detects that a person has come to a position for operating the first videophone;
First receiving means for receiving information from the terminal device;
First output means for outputting information received by the first receiving means;
Customer recognition means for detecting biometric information of a person at a predetermined position and transmitting it via the first transmission means;
Including
The terminal device
A second videophone connectable to the first videophone;
Second receiving means for receiving the detection information and the biological information transmitted from the first transmitting means;
Connection information input means for inputting information as to whether or not to connect the second videophone to the first videophone in response to the detection information received by the second receiving means. ,
A connection for connecting the second videophone to the first videophone when information for connecting the second videophone to the first videophone is input to the connection information input means; Means,
Storage means for storing a database relating product information to characteristics of the product;
Product characteristic input means for inputting product characteristics;
Search means for searching for a database stored in the storage means based on the characteristics input by the input means, and outputting a product corresponding to the input characteristics;
Second transmission means for transmitting product information output by the search means to the reception device;
Evaluation recognition means for outputting evaluation information about the person at the predetermined position based on the biological information received by the second receiving means;
Search control means for controlling search conditions in the search means according to the evaluation information;
It has.
The invention of claim 3
A terminal device connected to another device including the first videophone via a communication line so as to be able to communicate with each other;
A second videophone connectable to the first videophone;
Storage means for storing at least a part of communication contents between the first videophone and the second videophone;
It has.
And the invention of claim 4
A reception device connected to another device having a second videophone via a communication line so as to be able to communicate with each other;
A first videophone connectable to the second videophone;
Customer recognition means for recognizing biometric information of a person at a predetermined position and transmitting it to the other device;
It has.

That is, the terminal device of the present invention is provided with storage means for storing at least a part of communication contents between the first videophone and the second videophone.
In addition, the reception device of the present invention includes customer recognition means for recognizing biological information of a person at a predetermined position and transmitting it to the other device.
In addition, when the characteristics of the product are input in the terminal device, the product is searched based on the input characteristics from the database, and information on the searched product is sent to the reception device. And the information of the sent goods is output in the reception device. At this time, a search condition can be controlled by the biometric information, and a product can be searched again based on the controlled search condition (characteristic) and output by the receiving device.

Note that the product information sent from the terminal device and received and output by the accepting device may be composed only of text information, or may be configured to include text information and image information. Further, the image information may be configured to output a three-dimensional image.
In the terminal device, based on the biometric information sent from the accepting device, the terminal device grasps information corresponding to the willingness and intention of positiveness, etc., and searches for information on appropriate products accordingly, and outputs the information from the accepting device. .

  The reception device according to the present invention includes a videophone capable of voice and image information communication with another device, a sensor for detecting that a person has come to a position for operating the videophone, and the sensor Transmitting means for transmitting detection information, which is information detected when a person has come to a position for operating the first videophone, receiving means for receiving information from another device, and It comprises output means for outputting received information, and customer recognition means for detecting biological information of a person at a predetermined position and transmitting it via the transmission means.

  According to the information reception system of the present invention, when the terminal device is operated by a product expert, the consumer uses the reception device to operate the terminal device in addition to the store opening hours and the television set. The description about the product can be received by telephone, and the information about the product transmitted from the terminal device side can be output by the reception device. Therefore, even for products that require expert explanation in order to collect information on products, etc., consumers can collect information on the products without limiting time, such as store opening hours. it can.

In particular, since it has storage means for storing at least a part of the communication content between the first videophone and the second videophone, recording and saving the explanation status of the expert, improving the sales efficiency, Helps prevent troubles with consumers.
In particular, in the terminal device, based on the biometric information sent from the receiving device, the terminal device grasps information corresponding to the willingness or willingness such as aggressiveness, and searches for appropriate product information accordingly, from the receiving device. Since it can be output, it is possible to introduce highly accurate product information that matches the requirements.

According to the accepting device of the present invention, the consumer goes to a position for operating the videophone of the accepting device, so that the product expert from the product at a remote location can explain the product using the videophone. Can receive. In addition, the consumer can cause the reception device to output information about the product transmitted from the product expert.
Furthermore, since at least a part of the videophone communication information can be recorded on the terminal device side, it can be used for saving explanation status, improving business efficiency, preventing troubles in the future.

Further, since the terminal device side can obtain the biological information of the person at the predetermined position by the customer recognition means, it is possible to introduce more appropriate information according to the consumer's situation.
According to the accepting device of the present invention, even for a product that requires an expert's explanation to collect information on the product, the consumer can store information on the product without being limited in time, such as store opening hours. Collection etc. can be performed.

Hereinafter, a real estate information providing system, which is an embodiment of the present invention, will be described with reference to the drawings.
FIG. 1 is a diagram schematically showing a configuration of a real estate information providing system.

  The real estate information providing system includes a cesita terminal device 100 installed in a service center, a reception machine 200 installed in each store such as a store handling real estate, and a communication terminal 300 operated by the owner of the handled real estate. .

  The center terminal device 100 is basically operated by an operator 700 resident in the service center. The operator 700 is considered to be a person who is familiar with real estate products.

The center terminal device 100 includes a control unit 101 that controls the operation of the center terminal device 100 as a whole and an interface (1 / F) 102 for communicating with an external device. In addition, the center terminal device 100 includes a keyboard 106 operated by the operator 700, a microphone 105 for inputting voice by the operator 700, a camera 107 for capturing video of the operator 700, and a speaker 103 for providing voice and image to the operator 700, A monitor 104 is included. Furthermore, the center terminal device 100 includes a storage unit 120. The storage unit 120 stores information including a property information database 121 that records information on real estate properties, a store information database 122 that records information about a plurality of stores, and a customer management database 123. The center terminal device 100 includes a multi-function device 110 having printer and scanner functions.
Further, the customer management database 123 includes storage means for storing at least a part of the videophone communication information with the accepting machine 200 in association with the consumer, and the consumer, property, date, etc. are keywords. As a searchable customer management database.
Further, evaluation recognition means for outputting evaluation information based on the biological information transmitted from the accepting device 200, and search control means for controlling a search condition when searching the property information database according to the evaluation information. Has built-in customer recognition.
The center terminal device also has a palmprint authentication machine having an image input function for inputting a palmprint of an operator (including an expert) or an operator (including an expert) by reading a fingerprint or iris pattern. It can also be an authentication means. By identifying an operator (including an expert) by such an authentication means, it is possible to grasp who has dealt with the consumer. Further, when the negotiation is advanced and a provisional contract is made, it may be ensured that an operator (including an expert) having appropriate qualifications takes charge. Further, if necessary, the qualification information of the operators (including experts) having appropriate qualifications can be read and output to the accepting machine 200 side.

The accepting machine 200 includes a control unit 201 that generally controls the operation of the accepting machine 200 and an interface (1 / F) 202 for communicating with an external device. A keyboard 206 operated by the customer 600, a microphone 205 for inputting sound by the customer 600, a camera 207 for capturing video of the customer 600, a speaker 203 for providing sound and images to the customer 600, and a monitor 204 are included. The accepting machine 200 includes a multifunction machine 210 having functions of a printer and a scanner. Furthermore, the accepting machine 200 includes a door sensor 220.
In addition, a palmprint authenticator 231 that inputs a palmprint image of a customer 600 at a predetermined position, and various biological information such as a change in electrical resistance of the palm, a change in voice volume, a change in head position, and a vibration signal of the body. A biometric information sensor (microphone, camera) 232 for detecting the information and customer recognition means 230 for transmitting the information via the interface 202.

FIG. 2 shows a control block diagram of communication terminal 300 in FIG. The communication terminal 300 includes a control unit 301 that generally controls the operation of the communication terminal 300 and an interface (1 / F) 302 for performing communication with an external device. The communication terminal 300 is mainly operated by the owner of a property (a real estate product) that is handled in a store and has information stored in the property information database 121. Communication terminal 300 includes a speaker 303, a monitor 304, a microphone 305, and a keyboard 306.
It is also possible to output part of evaluation information and communication information by videophone to the owner's mobile phone.

  Referring to FIG. 1 again, center terminal apparatus 100, accepting device 200, and communication terminal 300 are communicable via a network 400 such as the Internet. Further, the center terminal device 100 and the accepting machine 200 can communicate with each other via a communication network 500 such as a public communication exchange network. The network 400 may include the communication network 500.

  As shown in FIG. 3, a plurality of accepting machines 200 and a plurality of communication terminals 300 may be connected to the real estate information providing system of the present embodiment.

  FIG. 4 is a diagram showing a specific configuration of the accepting device 200, and is a side view of the accepting device 200. 5 is a longitudinal sectional view of the receiving machine 200 of FIG. 4, FIG. 6 is a sectional view taken along the line VI-V1 of the receiving machine 200 of FIG. 4, and FIG. It is arrow sectional drawing which follows the VI1-VI1 line of the accepting machine 200. FIG. Hereinafter, the structure of the accepting machine 200 will be described in detail with reference mainly to FIGS.

The accepting machine 200 is covered with an exterior part 200X. As shown mainly in FIG. 5, the exterior part 200 </ b> X has a size that allows a customer 600 to enter and operate various devices. The exterior portion 200X is formed with openings 200A and 200B on the side surface for the customer 600 to enter and exit. A door sensor 220 including a light projector 221 and a light receiver 222 that receives light emitted from the light projector 221 is installed inside the exterior 200X and on both sides of the opening 200A. The control unit 201 receives information indicating whether or not the light emitted from the light projector 221 (the light beam 223, which may actually not be visible) is received by the light receiver 222. In addition, the projector 221 and the light receiver 222 are installed at a height at which the customer 600 will block the light beam 223 when entering the exterior portion 200X through the opening 200A. Similarly, door sensors 22Q each including a light receiver and a light projector are installed inside the exterior portion 200X and on both sides of the opening 200B. Thereby, even if the customer 600 enters the exterior portion 200x from either the opening 200A or the opening 200B, this can be detected by the door sensor 220.
Moreover, you may comprise so that the presence or absence of the customer of a predetermined position may be detected by detecting the change of the infrared rays which a customer emits.

Inside the exterior part 200 </ b> X, a speaker 203 and an illumination 253 are provided in the upper part. In addition, the reception machine 200 includes a chair 256 for the customer 600 to sit on, a desk 255 on which the keyboard 206 and the like are placed, and a housing portion 250 that houses the camera 207 and the like.
Also, on the left side of the desk 255, for example, a palm print authenticator 231 having an image input function for inputting a customer's palm print is provided. The palm print authenticator 231 is also provided with an electrode for detecting a change in the electrical resistance of the customer's palm.
Instead of the palm print authenticator 231, a personal authentication information such as a fingerprint or iris pattern or a credit card can be read and used as a consumer authentication means. By specifying the consumer by such an authentication means, it is possible to continue the contents of the consultation even after multiple visits with reference to the customer management database. It can also be used as authentication information when a negotiation is advanced and a provisional contract is made.

  On the desk 255, in addition to the keyboard 206, a touch panel monitor 204, a microphone 205, and various recording medium read / write devices and the like are placed. A multifunction device 210 is housed below the desk 255. The multifunction device 210 has a scanner function, a printer, and a read / write device function for various recording media. An opening 255 </ b> A for discharging a sheet output from the multifunction device 210 is formed in a portion of the desk 255 in which the multifunction device 210 is accommodated. On the desk 255, a paper tray 212 for introducing the paper into which the multifunction device 210 reads image information into the multifunction device 210, and an output paper to be fed into the multifunction device 210. A paper tray 211 is placed.

  The housing 250 is formed with an opening 250 </ b> A for the camera 207 to capture an image of the customer 600. That is, the camera 207 captures an image of the customer 600 sitting on the chair 256 through the opening 250A. The accommodating portion 250 accommodates a control box 252 that accommodates members constituting the control portion 201 and a communication box 251 that accommodates communication members such as the interface 202. The cable unit 254 accommodates a wiring that connects a member outside the accommodating portion 250 such as the monitor 204 and a member accommodated in the accommodating portion 250.

As described above, the customer 600 who enters the exterior portion 200X and sits on the chair 256 can see the image displayed on the monitor 204, can hear the sound output from the speaker 203, and can hear the sound from the microphone 205. Information can be input using the touch panel or the keyboard 206, image data can be input via the multifunction device 210, and an image output can be received from the multifunction device 210. Further, it can be written back on a recording medium such as a CD-R, a DVD, a semiconductor memory, or a magnetic disk by using the read / write device.
Also, biological information such as a change in the electrical resistance of the customer's palm, a change in the position of the head obtained from an image captured by the camera, and a vibration of the body detected by the biological sensor are transmitted to the center terminal device 100. Therefore, it is possible to input information such as the honest will of the customer even if the customer does not intend.

Next, the stored contents of the property information database 121 will be described with reference to FIG. In the property information database 121, property names, property structures (reinforced concrete structures, reinforced steel concrete structures, etc.), property floors (5 stories, etc.), and properties are built for each real estate product (property). Date (H in Heisei, S in Showa, January 1997 in H9.1), location (address of property), total number of properties (number of units held for residence of the property) ), The contract period, the name of the nearest transportation, the name of the nearest transportation station, the type of the nearest transportation (the transportation to the station indicated by the name of the nearest transportation, j “Walk” etc., required time to the station indicated by the station name of the nearest means of transportation, floor plan of the property, rent of the property (indicated by symbols such as “X1” and “X2” in FIG. 8 for convenience), property Image data of the drawing showing the floor plan and image data of the overview photo of the property That other, a feature of the property is associated with.
All or a part of these image data includes three-dimensional data for outputting the room condition of the property as a three-dimensional image.

  Next, the flow of processing executed in the real estate information providing system will be described with reference to FIG. FIG. 9 is divided into three in the vertical direction, and among the three, the process described on the left is the process performed by the accepting machine 200, and the process described in the center. Is a process performed by the center terminal device 100 of the service center, and the process described on the rightmost side is a process performed by the communication terminal 300.

  When the customer 600 comes to the store (step SA1, hereinafter “step” is omitted) and the door sensor 220 reacts to this (SA2), the control unit 201 passes through the network 400 or the communication network 500 via the interface 202. To the center terminal device 100, and further notifies the communication terminal 300 via the network 400 (SA3). Note that the reaction of the door sensor 220 means that the light receiver 222 cannot receive the light emitted from the projector 221 as described above. That is, in SA3, when the control unit 201 detects that the light receiver 222 cannot receive the light emitted from the projector 221, the control unit 201 transmits information corresponding to that to the center terminal device 100 accordingly.

  The center terminal device 100 that has received the transmitted information notifies the operator 700 of this fact on the video phone in the center end device 100 (SB1). The video phone in the center terminal device 100 includes a speaker 103, a monitor 104, a microphone 105, and a camera 107. Examples of the process for informing in the video phone include a process for causing the monitor 104 to display that the light emitted from the projector 221 is not received by the light receiver 222 in the accepting machine 200.

  Then, based on the notification in SB1, the operator 700 confirms whether the customer 600 is in the exterior part 200X (SB2). This confirmation is performed by the operator 700 confirming on the monitor 104 the video imaged by the camera 207 of the accepting device 200 sent to the center terminal apparatus 100 via the network 400. That is, the video imaged by the camera 207 of each reception device 200 is sent to the center terminal device 100 at any time or when the operator 700 performs a predetermined operation so that the video can be viewed on the monitor 04. .

  When the operator 700 confirms that the customer 600 is in the exterior part 200X and inputs the fact to the center terminal device 100 by operating the keyboard 106 or the like, the control unit 101 causes the center terminal device to A videophone connection is established between the reception device 200 that has been confirmed that the customer 100 and the customer 600 are present (SB3). That is, if the operator 700 confirms that the customer 600 is in the exterior part 200X and inputs the fact to the center terminal device 100, the videophone connection between the center terminal device 100 and the accepting device 200 is performed. Is established. The video phone of the reception machine 200 includes a speaker 203, a monitor 204, a microphone 205, and a camera 207.

  Then, in response to the establishment of the videophone connection, the reception device 200 can also make a videophone call (conversation) (SA4).

  As described above, by making a videophone call between the center terminal device 100 and the reception machine 200, the customer 600 who has come to the store can make a videophone call with the operator 700 in the service center 700. You can talk using.

On the center terminal device 100 side, the customer 600 receives an input of information for requesting the material of the property (SA5). The information for requesting the material for the property may be input via the keyboard 206 or may be input by the voice of the customer 600 via the microphone 205. Then, the information accepted at SA5 is transmitted to the center terminal apparatus 100 via the communication network 500 (videophone) or via the network 400.
In addition, since an image to which the operator on the center terminal device side is attached can be displayed on the monitor on the receiving machine side, the point to be emphasized can be shown. This image can also be stored in the customer management database.
At this time, the personal authentication information can be registered by placing the palm of the customer 600 on the palm print authenticator 231. This can be used at the next visit or contract. Also, by providing a dedicated pen input system, the customer's signature can be entered, and procedures such as provisional contracts can proceed. This image can also be stored in the customer management database.
Further, on the center terminal device 100 side, the customer recognition function sends biometric information such as the electrical resistance change information of the palm of the customer 600, the change information of the head position, and the vibration information of the body. By grasping the biometric information on the monitor on the center terminal device 100 side, it is difficult to output appropriate information as to whether the customer 600 really wants a contract, what kind of property information the reaction is large, and so on. It is possible to grasp the situation such as frustration.
Therefore, since an appropriate response can be made according to the situation or psychological state of such a customer, a favorable result can be obtained for both.

In the center terminal device 100, the information received in SA5 is output on the monitor 104 or the like, and in response, the operator 700 searches the property information database 121 for the property desired by the customer 600 (SB4). In the search in SB4, the operator 700 devises a keyword based on the information received in SA5, inputs the devised keyword using the keyboard 106 or the like, and controls the control unit 101 according to the input of the keyword. However, the property information database 121 is searched based on the input keyword, and the property information corresponding to the input keyword is output. The keyword input here includes, for example, a station name, a property structure, and the property of the property shown in FIG.
It is possible to store at least a part of communication information by videophone with such a consumer in the customer management database. At this time, not only the communication information by the video phone but also the image, file name, confirmation items, etc. of the output property can be stored as an image or text information. As for the contents to be saved, it is also possible to save only the contents that both the expert on the center terminal device side and the consumer on the reception machine side are satisfied with.
Moreover, you may provide the designation | designated means to designate suitably the content preserve | saved in the customer management database of the center terminal device side. Moreover, you may provide the designation | designated means which designates suitably the content preserve | saved at the recording medium of the receiving machine side.

Then, in the center terminal apparatus 100, the control unit 101 not only displays the property material as a search result in SB4 on the screen of the monitor 204, but also sends it to the accepting machine 200 via the communication network 500 by fax. Or, it is transmitted to the e-mail address input by the customer 600 by e-mail (SBl.5).
The material of the property can be output to the monitor 204 via the communication network 500 or transmitted to a mobile phone or the like designated by the customer. At this time, the three-dimensional image data corresponding to the property is output, and the customer can view the interior of the property as a three-dimensional image at a desired size from a desired angle.

  In response to this, in the receiving machine 200, when the document is transmitted by fax, the control unit 201 causes the multifunction device 210 to print out the document (SA6), and when the document is transmitted by e-mail. Receives the material by a device (such as a mobile phone) that can receive the e-mail (SA7).

  Then, the customer 600 considers the property with reference to the transmitted material (SA8). At this time, if the customer 600 determines that more material is required, the processing after SA5 is executed again. If it is determined that there is no necessary material, the customer 600 goes out of the exterior part 200X (SA9). In addition, when the customer 600 goes out of the exterior part 200X, the light receiver 222 of the door sensor 220 cannot receive the light emitted from the projector 221 (SA10). In response to this, the control unit 201 notifies the center terminal device 100 and the communication terminal 300 to that effect (SA11).

  When the center terminal device 100 receives the notification (SB6), the center terminal device 100 notifies the operator 700 by displaying the fact on the monitor 104 or the like. Based on this notification, the operator 700 confirms an image captured by the camera 207 (SB7). After the customer 600 comes out from the exterior part 200X of the accepting machine 200, the operator 700 cannot find the customer 600 in the image taken by the camera 207, and therefore does not connect a videophone or the like. When the operator 700 determines that the customer 600 has left the exterior portion 200X, the operator 700 uses the keyboard 106 or the like to input information about the customer 600 who had a conversation by videophone at that time to the center terminal device 100. (SB8).

  The information input at SB8 can be shown, for example, in FIG. FIG. 10 shows a reception card in which information about a customer 600 is entered when the operator 700 has a conversation with the customer 600 through a videophone call. The information input at SB8 can be the same information that the operator 700 also fills in the reception card.

Information on the customer 600 is written on the reception card. Specifically, the visit time (for example, the time when the customer 600 started a call with the operator 700 by the videophone of the reception machine), name, address, telephone It includes the number, fax number, desired property type, desired floor plan, desired region and district, and desired budget (guaranteed amount, rent). In addition, in the reception card, as information added by the operator 700, the property introduced by the operator 700 to the customer 600 (introduced property), the next time the customer 600 comes to the store (comes to the store window or the store reception device 200). ) A column is provided for entering information such as the date on which the promise was made.
At least a part of the information entered on the reception card can be stored in the customer management database.

  The information input at SB8 is associated with each customer 600 and stored in the store information database 122. FIG. 11 schematically shows the contents stored in the store information database 122. In the store information database 122, the name of the customer 600, the date and time of visit, the name of the person in charge (operator 700) ("person in charge" in FIG. 11), the address of the customer 600, the contact information, the total number of desired apartments, etc. Type, desired railway, desired nearest station, desired floor plan, desired budget, information for identifying the property that received the guidance ("Guidance Property 1" “Numbers such as“ Guide Property 2 ”are described>, the date and time of the next visit, etc., and remarks about the customer 600 are associated with each other.

  The real estate information providing system of the present embodiment may include a plurality of stores. In such a case, the stored contents of the information database 122 as described in FIG. Preferably, they are stored separately.

  On the other hand, according to the processing of the accepting device 200 of SA3 and SA11, the communication terminal 300 that is the owner reports that the door sensor 220 of the accepting device 200 has reacted (SC1, SC3). When the customer 600 is actually in the exterior part 200X of the reception device 200, the video of the customer 600 taken by the camera 207 can be viewed on the monitor 304 or the speaker 303 of the communication terminal 300 (SC2). ). Information may be output to the owner's mobile phone instead of the communication terminal. At this time, the output information can be viewed on a high-resolution display, and information such as sound and images can be recorded and recorded.

  In the present embodiment described above, when a customer 600 comes to a store, even if there is no product specialist in the store, if the customer has a product specialist (operator 700), the customer By using a video phone or the like, the user 600 can communicate the hope for the product to the operator 700, receive an explanation about the product from the operator 700, and obtain information.

  Further, in the real estate information providing system according to the present embodiment described above, when the customer 600 arrives at the receiving machine 200 installed in the store, the door sensor 220 detects that fact. That is, the door sensor 220 constitutes a sensor for detecting that a person has come to a position for operating a videophone according to the present invention.

  Further, in the present embodiment described above, as shown in FIG. 12, when communication terminal 300 performs an operation to confirm the situation in the store (SC21), communication terminal 300 establishes network 400. When the camera 207 is shooting (SA21), the video (and sound) being shot by the control unit 210 is transmitted via the interface 202 or the like. It transmits to the communication terminal 300 (SA22). As a result, in the communication terminal 300, the video (and audio) captured by the camera 207 can be confirmed on the monitor 304 (and the speaker 303) (SC22).

  Moreover, in this Embodiment demonstrated above, if operation for searching the information memorize | stored in the store information database 122 is further performed in the communication terminal 300 (SC31) as shown in FIG. The terminal 300 is connected to the center terminal apparatus 100 via the network 400. In the center terminal device 100, the control unit 101 searches for information stored in the store information database 122 in accordance with an operation performed on the communication terminal 300 (SB31). Then, the center terminal device 100 presents (transmits) the information obtained as a result of the search to the communication terminal 30 (SB32), and in response thereto, the information presented (transmitted) is This is confirmed by the monitor 304 or the like (SC32).

  In addition, when the store information database 122 includes security information of each store (for example, information indicating the presence / absence of abnormality at each store at predetermined time intervals), as shown in FIG. When an operation for searching for security information stored in the store information database 122 is performed (SC41), the communication terminal 300 is connected to the center terminal device 100 via the network 400. Then, in the center terminal device 100, the control unit 101 searches for security information stored in the store information database 122 in accordance with an operation performed on the communication terminal 300 (SB31). At this time, the operation performed on the communication terminal device 300 may be an operation of designating a store. Then, the center terminal device 100 presents (transmits) the information (the designated store security information) obtained as a result of the search to the communication terminal 30 (SB32). The security information presented (transmitted) is confirmed on the monitor 304 or the like (SC32).

  Further, in the present embodiment described above, it is preferable that the center terminal apparatus 100 receives the image information captured by the cameras 207 of all stores by displaying it on the monitor 204. Specifically, as shown in FIG. 15, when a video is shot by the camera 207 of each store (SA51), the video is sent to the center terminal apparatus 100. When the communication terminal 300 transmits information for specifying a store and information for requesting transmission of video as information for confirming the store visit status, the center terminal device 100 responds accordingly with respect to the specified store. The video shot by the camera 207 is distributed to the communication terminal 300 (SB51). In the communication terminal 300 to which the video has been distributed, the video taken by the camera 207 at the designated store can be confirmed on the monitor 304 (SC52).

  According to the reception device according to the present invention, information such as the electrical resistance of the customer's palm and body vibration is detected on the reception device 200 side and transmitted to the center terminal device 100, and the facial expression of the customer is also displayed in the camera. Can be captured and transmitted to the center terminal device 100, so the center terminal device 100 side not only confirms the customer's intention based on the voice of the customer, but also refers to the various biological information, Since the customer's true feelings, enthusiasm, enthusiasm, dissatisfaction, etc. can be grasped, information on the property that better matches the situation can be proposed.

Next, the center terminal apparatus 100 automatically evaluates the customer's intention and enthusiasm as accurately as possible based on the biological information sent from the accepting machine 200 side, and outputs evaluation information. And a search control means for searching the property information database according to the evaluation information thus obtained and extracting more appropriate property information.
Next, a system in which the evaluation recognition unit and the search control unit are realized by software of a computer built in the center terminal apparatus 100 will be described with reference to a flowchart of FIG.
In ST1 of FIG. 16, after the door sensor or camera detects the visit of the customer and a communication line including a videophone line is established between the center terminal apparatus 100 and the receiving device 100, in ST2, the customer can use a keyboard or a touch panel. Use to input the property conditions.
In ST3, after confirming and confirming the conditions input by the customer, the center terminal apparatus 100 displays the property extracted by searching the database according to the specified conditions.

In ST4, the customer's facial expression, voice, and changes in the electrical resistance of the palm that are captured and sent by the camera 207 are automatically analyzed to output customer evaluation information.
For example, one of the evaluation values 1 to 5 is output based on the inflection of the customer's voice.
Furthermore, evaluation values 1 to 5 based on the customer's voice volume, evaluation values 1 to 5 based on the voice volume of the voice, evaluation values 1 to 5 based on changes in the distance of the face (changes in the position of the head), built-in Evaluation values 1 to 5 based on the movement of the line of sight analyzed by the line of sight analysis system, evaluation values 1 to 5 based on the degree of sweating due to changes in the electrical resistance of the palm, and evaluation values 1 to 5 based on the passage of customer service time Evaluation values 1 to 5 based on the person's score, evaluation values 1 to 5 based on the degree of increase in the mouth corner, evaluation values 1 to 5 based on whether or not the person's wrinkle has come out, based on the vertical position of the eyebrows Evaluation information (0 to 100) is output based on the evaluation values 1 to 5 and the like.

Based on the evaluation information thus output, the search condition is controlled in ST5.
For example, a customer who has 90 to 100 evaluation information is ranked A, and the customer is seriously interested in the presented property and is likely to proceed to the contract. Are output from the monitor 204, the speaker 203, a printer, and the like.
For example, if you ask "Do you want to provide guidance for the presented property?" And the intention to do so is entered from the touch panel, etc., check the details such as the date and time of guidance, and enter your phone number, e-mail address, etc. Confirm and confirm that the material will be sent to the corresponding e-mail address.
In addition, a comparison property is retrieved and presented, a similar property is retrieved and presented, or information for confirming nearby facilities is presented to increase the willingness to contract with the property.
Here, the condition may be re-input and searched again to display the property in ST3.

Also, if the customer has a rating of 70-89, the rank of the customer is B rank, and the customer is interested in the presented property. Are output from the monitor 204, the speaker 203, a printer, and the like.
For example, a comparison property is searched and presented, or a similar property is retrieved and presented to increase the willingness to contract for the property or a similar property. At this time, it is possible to input conditions for searching under different conditions.
And it searches again and presents a property with a monitor, a printer, etc. in ST3.
At this time, in ST4, the evaluation information is output again.
In ST5, when the customer evaluation information rises from rank B to rank A, information corresponding to rank A is output.

In this way, an appropriate response is automatically determined according to the degree of the evaluation information, and the property is presented or conditions are prompted.
Also, for customers with low evaluation information, check whether or not they are actually requesting the introduction of the property, and if the customer is not looking for the property, they are asked to leave or look for it If you are dissatisfied, you can enter a dissatisfaction point and search again.

  Also, if you wish to leave the store on the way, you will be asked to enter your e-mail address, etc., and send information on related properties to create another opportunity to visit the store. In the next time, it is not necessary to input conditions from the beginning by simply inputting identification information such as a consumer's e-mail address and personal information, and it is possible to proceed from the previous state.

In this way, the information to be presented is appropriately changed based on the biological information such as the customer's facial expression, so that the property corresponding to the customer's real feeling can be introduced. In addition, since the center terminal device side can know the true intention of the customer based on the biometric information, it is possible to take precious time to a mere hilarious customer without losing the active serious customer. Can be prevented.
In addition, the customer's desired conditions, etc., obtained through the above exchanges can be saved, and detailed information tailored to the needs can be prepared before the next visit.
In addition, since property information including 3D information can be sent to an e-mail address such as a mobile phone, it is possible to study slowly at home after leaving the store, and to encourage revisiting the store. As well as being able to escape to other stores.

  In the real estate information providing system described above, the center terminal device 100 stores information about a plurality of stores and information about a plurality of properties. Information about the store is updated when the operator 700 inputs information about the customer 600 at SB8. Moreover, when security information is input about a store for every fixed time, it is updated also for the said fixed time.

  The information about the property stored in the property information database 121 may be updated by the operator 700 operating the keyboard 106 or the like, or the property owner operating the communication terminal 300 via the network 400. May be updated.

  Each embodiment disclosed this time must be considered as illustrative in all points and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the description above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims. Moreover, each embodiment can be implemented independently or in combination as much as possible.

It is a figure which shows typically the structure of the real estate information provision system which is one embodiment of this invention. It is a control block diagram of the communication terminal of FIG. In the real estate information providing system shown in FIG. 1, it is a figure which shows the state in which multiple reception machines and communication terminals are included. It is a side view of the reception machine of FIG. It is a longitudinal cross-sectional view of the acceptance machine of FIG. It is arrow sectional drawing which follows the VI-V1 line | wire of the accepting machine of FIG. It is arrow sectional drawing which follows the VII-VI1 line | wire of the accepting machine of FIG. It is a figure which shows typically the memory content of the property information database of FIG. It is a figure which shows the flow of the process performed in the real estate information provision system of FIG. In the real estate information providing system of FIG. 1, it is a figure which shows the acceptance card filled in by the operator who operated the Zenta terminal device and talked with the customer by the videophone. It is a figure which shows typically the memory content in the store information database of FIG. It is a figure which shows the flow of the process performed in the real estate information provision system of FIG. It is a figure which shows the flow of the process performed in the real estate information provision system of FIG. It is a figure which shows the flow of the process performed in the real estate information provision system of FIG. It is a figure which shows the flow of the process performed in the real estate information provision system of FIG. It is a figure which shows the flow of the process performed in another form of the real estate information provision system of FIG.

Explanation of symbols

100 center terminal device 101, 201, 301 control unit,
102, 202, 302 Interfaces 103, 203, 303 Speakers 104, 204, 304 Monitors 105, 205, 305 Microphones 106, 206, 306 Keyboards 107, 207 Cameras 110, 210 Multi-function devices 120 Storage units 121 Property information databases 122 Store information databases 123 Customer management database (storage means)
200 Reception machine 220 Door sensor 230 Customer recognition means 300 Communication terminal 400 Network 500 Communication network

Claims (4)

An information reception system comprising: a reception device; and a terminal device connected to the reception device via a communication line so as to be capable of mutual communication.
The accepting device is:
Including a first videophone capable of voice and image information communication with the terminal device;
The terminal device
A second videophone connectable to the first videophone;
Storage means for storing at least a part of communication contents between the first videophone and the second videophone;
An information reception system comprising: An information reception device comprising a reception device and a terminal device connected to the reception device via a communication line so as to be capable of mutual communication,
In the reception device,
A first videophone capable of voice and image information communication with the terminal device;
A sensor for detecting that a person has come to a position for operating the first videophone;
First transmission means for transmitting detection information to the terminal device, wherein the sensor detects that a person has come to a position for operating the first videophone;
First receiving means for receiving information from the terminal device;
First output means for outputting information received by the first receiving means;
Customer recognizing means for detecting biometric information of a person at a predetermined position and transmitting it via the first transmitting means;
Including
The terminal device
A second videophone connectable to the first videophone;
Second receiving means for receiving the detection information and the biological information transmitted from the first transmitting means;
Connection information input means for inputting information as to whether or not to connect the second videophone to the first videophone in response to the detection information received by the second receiving means. ,
A connection for connecting the second videophone to the first videophone when information for connecting the second videophone to the first videophone is input to the connection information input means. Means,
Storage means for storing a database relating product information to characteristics of the product;
Product characteristic input means for inputting product characteristics;
Search means for searching for a database stored in the storage means on the basis of the characteristics input by the input means to output a product corresponding to the input characteristics;
Second transmission means for transmitting product information output by the search means to the reception device;
Evaluation recognition means for outputting evaluation information about the person at the predetermined position based on the biological information received by the second receiving means;
Search control means for controlling search conditions in the search means according to the evaluation information;
An information reception system comprising: A terminal device connected to another device including the first videophone via a communication line so as to be able to communicate with each other;
A second videophone connectable to the first videophone;
Storage means for storing at least a part of communication contents between the first videophone and the second videophone;
A terminal device. A reception device connected to another device equipped with a second videophone via a communication line so as to be able to communicate with each other;
A first videophone connectable to the second videophone;
Customer recognition means for recognizing biometric information of a person at a predetermined position and transmitting it to the other device;
A reception device.

Images