JP2006244193A - Commodity sales system, and commodity sales method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a commodity sales system, and a commodity sales method capable of reducing costs for commodity delivery, and the labor of commodity reception while providing more correspondence to customer needs. <P>SOLUTION: In the commodity sales system 100, a customer selects a commodity on the basis of commodity information provided by a store selling commodities via a communication line 110 to place an order via the communication line, and the commodity is delivered by a delivery company from the store. The system is characterized in that a reception representative 108 capable of temporarily receiving the commodity as a substitute is set to the customer ordering the commodity, a means for having the customer select a desired reception representative is provided in a customer side terminal 102 owned by the customer, and a means for instructing the delivery company 106 to deliver the ordered commodity to the reception representative selected by the customer is provided in a store side terminal 104 owned by the store. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a merchandise sales system and a merchandise sales method, and more particularly to a merchandise sales system that realizes a reduction in shipping costs when delivering merchandise in online shopping.

  A conventional product sales system that performs online shopping for products using a network such as the Internet accepts orders for products from the orderer via the network, and for each order, the product is delivered to the address designated by the orderer by courier service etc. Delivered.

  As a conventional product sales system, as shown in FIG. 8, the customer side terminal 12 owned by the orderer who orders the product, the store side terminal 14 installed in the store where the product is sold, and delivery by a courier company or the like There is a merchandise sales system 10 configured by connecting delivery company side terminals 16 provided in a trader to each other via a network 18 such as the Internet.

  The orderer accesses a merchandise sales homepage that a store such as a sales center opens on the network 18 via a customer terminal 12 such as a personal computer (hereinafter referred to as a PC) owned by the orderer. The product to be purchased is determined, and the product is ordered on the screen of the customer terminal 12. At this time, the orderer designates an address for receiving the product and a desired reception time zone on the screen of the customer terminal 12.

  Upon receiving the order, the store side terminal 14 instructs the delivery company side terminal 16 to deliver the product ordered by the orderer to the address designated by the orderer. In accordance with this instruction, the delivery company goes to the warehouse or the like provided in the store to pick up the goods, and delivers the goods to the designated address at the designated time zone.

  However, in the above-described conventional online shopping product sales system 10, each time a product is ordered, the ordered product is delivered to the delivery destination designated by the orderer as the recipient of the product. For this reason, if the product is ordered more than once in a short period of time, the delivery cost of the product will be the total payment amount including shipping charges even if the product is purchased online at a price lower than the store price. It may be higher than the store price.

  For this reason, as an online shopping system for reducing the delivery charge of products in the online shopping system and reducing the burden of delivery processing, it is selected when a customer orders a product posted on the homepage provided by the WWW server If you specify receipt at a certain store, the number of orders received for each store will be deferred after a certain period of time, and the seller will receive an order for a certain period. An online shopping system is disclosed in which a delivery fee and a product price are determined based on the above and batch delivery processing is performed (see, for example, Patent Document 1).

  In addition, a reception center terminal that accepts orders for products sold by stores and a virtual shopping center that is open to the network in order to eliminate problems such as time restrictions for receiving goods and labor of product transportation A user terminal that accesses the mall and orders products from the reception center terminal, a product delivery center terminal of the product delivery center that delivers products sold by the store in exchange for the price of the product, and products from the reception center terminal And a store terminal that receives the delivery of the product and notifies the product delivery center terminal of the delivery of the product (see, for example, Patent Document 2).

JP 2002-318975 A JP 2004-062539 A

  In the online shopping system disclosed in Patent Document 1, the delivery fee of the product ordered to the selected one store is delivered by collectively delivering the products ordered several times to the store selected by the customer to the customer. Reduction is realized. However, if you order products online at multiple stores, the products will be delivered from each store, and there will be a delivery fee for each store. Reduction is an issue.

  Further, in the product sales system disclosed in Patent Document 2, even when products are ordered from a plurality of stores, the products ordered to each store by online shopping are bundled at the product delivery center at the customer specified date and time. Therefore, the customer can pay for the goods and pick up the goods at one place, and the delivery fee can be reduced and the time for receiving the goods can be saved. However, there is no room for the customer to select the location of the product delivery center where the product is received, so there may be cases where the product delivery center is in a location that is not convenient for the customer. preferable.

  Accordingly, the present invention has been made in view of the above-described problems of conventional product sales systems, and the object of the present invention is to make it possible to respond to customer needs and to reduce the cost of product delivery and the time to receive the product. It is an object of the present invention to provide a new and improved merchandise sales system and merchandise sales method capable of reducing the cost.

  In order to solve the above-mentioned problem, according to one aspect of the present invention, a customer selects a product based on product information provided by a store that sells products via a communication line and places an order via the communication line, In a product sales system that allows a delivery company to deliver products from a store, the customer-side terminal owned by the customer receives purchase order information that is the product information that the customer wants to purchase, and a receipt representative that represents the receipt representative who will receive the product for a period of time. Means for generating customer order information including representative designation information and receipt date and time information indicating a date and time when a customer receives a product from the receipt representative and transmitting it to a store side terminal provided in the store, A means for generating orderer identification information for distinguishing one customer order information from other customer order information based on the customer order information received from the customer side terminal, and the orderer identification information when receiving the product. Means for generating receipt guidance information for instructing the customer to present to the representative of the region, means for transmitting the orderer identification information and the receipt guidance information to the customer side terminal, and representative for receiving the goods based on the customer order information Means for transmitting delivery instruction information for instructing delivery to a delivery company terminal owned by the delivery company, means for sending orderer identification information to the reception representative side terminal owned by the receiving representative, and the orderer There is provided a product sales system comprising: means for transmitting delivery instruction information for instructing a receiving representative to deliver a product to a customer based on the identification information, to the receiving representative side terminal.

  At this time, when receiving the delivery instruction information, the receiving representative compares the orderer identification information received at the receiving representative side terminal with the orderer identification information presented by the customer, and if the items match, It is good also as handing over to.

  By adopting such a configuration, the delivery representative of the ordered product is designated as the receiving representative, so that multiple orders can be received at once as compared to the conventional method of delivering to the address specified for each order. The delivery cost can be reduced because delivery to the person is possible. For this reason, the case where the total amount paid when the orderer purchases the product through online shopping is higher than the amount paid when the same product is purchased through the store sales is reduced. Furthermore, since the delivery destination can be a representative representative that the store approves, the delivery of the product can be performed responsibly at the specified date and time, so the number of deliveries until the product arrives from the store to the orderer must be one time. Can be completed with.

  At this time, the receipt guide information may further instruct the customer to complete the payment processing of the product by the due date based on the customer order information and the orderer identification information.

  With this configuration, the store delivers the ordered product to the receiving representative after confirming the delivery of the customer's payment fee, so it is possible to prevent the customer who ordered the product from paying the payment fee. become able to.

  Further, at this time, the receiving representative terminal may be provided with means for the customer to perform payment processing for the receiving representative.

  By adopting such a configuration, payment processing is performed when the goods are delivered from the receiving representative to the customer who has ordered, so that the ordered customer can, for example, enter his / her credit number by entering a credit number while connected to the Internet. Can be relieved of eavesdropping, and the trouble of bank transfer for each order can be saved.

  In order to solve the above problem, according to another aspect of the present invention, a customer selects a product based on product information provided by a store that sells the product via a communication line, In the merchandise sales method for placing an order and delivering the merchandise from the store to the delivery company, purchase order information that is the merchandise information that the customer wishes to purchase, and receipt representative designation information that designates the receipt representative who will receive the goods for a period of time; Customer order information that generates customer order information including customer date and time information for specifying the date and time when the customer receives the product from the representative, and sends the customer order information from the customer terminal owned by the customer to the store terminal in the store Receiving the product, the ordering information generating step for generating the orderer identification information for identifying one customer order information from the other customer order information based on the customer order information at the store side terminal; A receipt guide information generating step for generating receipt guide information at the store side terminal for instructing the customer to present the orderer identification information to the receiving representative at the store side, and the order side identification information and receipt guide information from the store side terminal to the customer side The customer side transmission process to be sent to the terminal and the delivery instruction information to send the delivery instruction information instructing the delivery of the product to the receiving representative based on the customer order information from the store side terminal to the delivery company side terminal owned by the delivery company An information transmission step, an orderer identification information transmission step for transmitting the orderer identification information from the store side terminal to the reception representative side terminal owned by the reception representative, and that the product is delivered to the customer based on the orderer identification information There is provided a merchandise sales method comprising: a delivery instruction information transmitting step of transmitting delivery instruction information for instructing a receiving representative from a store side terminal to a receiving representative side terminal.

  At this time, after the delivery instruction information transmission step, the ordering person identification information comparing step of comparing the orderer identification information received by the receiving representative at the receiving representative side terminal and the orderer identification information presented by the customer, When the orderer identification information matches in the orderer identification information comparison step, the product may be delivered to the customer.

  By adopting such a configuration, since the delivery destination of the ordered product is the receiving representative, a plurality of orders can be delivered to the receiving representative at a time, and the delivery cost can be reduced. Further, by setting the delivery destination as a reception representative approved by the store, delivery of goods is executed responsibly by the reception representative at the designated date and time, so that a mail order service that can be trusted by the customer is provided. In this way, by increasing the number of online shopping customers and increasing the number of ordered items using online shopping due to reduced delivery costs for ordered products and improved credit for mail order services, stores will also improve sales through mail order sales. Can be realized.

  At this time, the customer order information generation / transmission step may include a step in which the customer selects one desired reception representative from the plurality of reception representatives when generating the reception representative designation information.

  With such a configuration, the customer can arbitrarily select a reception representative who receives the product, so that an online shopping service suitable for the customer can be provided.

  Also, between the customer side transmission step and the delivery instruction information transmission step, a payment processing step in which the customer performs payment processing for the product by the due date based on the customer order information and the orderer identification information, and payment after this payment processing step It is further assumed that a payment process completion notification step for transmitting processing completion from the customer side terminal to the store side terminal and a payment processing completion confirmation step for the store confirming the completion of payment processing after this payment processing completion notification step are included. Also good.

  With this configuration, the store delivers the ordered product to the receiving representative after confirming the delivery of the customer's payment fee, so it is possible to prevent the customer who ordered the product from paying the payment fee. become able to.

  At this time, the customer may perform a payment process for the receiving representative after the delivery instruction information transmitting step.

  By adopting such a configuration, payment processing is performed when the goods are delivered from the receiving representative to the customer who has ordered, so that the ordered customer can, for example, enter his / her credit number by entering a credit number while connected to the Internet. Can be relieved of eavesdropping, and the trouble of bank transfer for each order can be saved.

  As described above, according to the present invention, when purchasing a product from each store that provides a mail order service via a communication line, the customer selects a representative representative to receive the ordered product for a period of time, By being able to receive the goods collectively through the desired representative of receipt, it is possible to cope with the needs of the customer and reduce the cost and labor of delivery of the goods. In addition, by reducing the delivery cost of ordered products and improving the credit of mail order services, it is possible to increase the number of online shopping customers and orders, thereby improving sales in mail order sales on the store side.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

(First embodiment)
First, the structure of the product sales system in the 1st Embodiment of this invention is demonstrated, using drawing. FIG. 1 is an overall configuration diagram for explaining the configuration of a commodity sales system 100 according to the first embodiment of the present invention.

  As shown in FIG. 1, the product sales system 100 according to the first embodiment of the present invention includes a customer side terminal 102, a store side terminal 104, a delivery company side terminal 106, and a reception representative side terminal 108 such as the Internet. It is configured by being connected to each other via a network 110 that is a communication line. These terminal devices such as the customer side terminal 102, the store side terminal 104, the delivery company side terminal 106, and the receiving representative side terminal 108 operate by program control.

  The customer-side terminal 102 is an information processing apparatus such as a PC, and accesses the store-side terminal 104 that provides product information sold at stores that carry out mail-order sales via the network 110, and displays the product information on the screen. It has a display function. The product information includes, for example, information such as a product name, model number, product number, color, price, use, or standard. Further, the customer terminal 102 receives purchase order information, which is product information of a product that the orderer desires to purchase, and a place where the orderer wishes to purchase the product by the operation of the orderer who is a customer of the store. It has a function of transmitting the reception representative designation information indicating the representative and the reception date and time information indicating the date and time when the orderer wants to receive the product to the store side terminal 104 via the network 110.

  The store-side terminal 104 is an information processing apparatus such as a workstation server installed in a store such as a sales center that sells products. Customer order information including customer designation information and receipt date and time information is received, orderer identification information is generated based on the customer order information, and transmitted to the customer terminal 102. The orderer identification information is unique identification information that can distinguish one customer order information from other customer order information upon receipt of the above-mentioned customer order information. Used.

  Further, the store-side terminal 104 presents orderer identification information to the receiving representative and generates reception guide information that is information for guiding the orderer to receive the product and transmits the reception guide information to the customer-side terminal 102. It has. Further, as will be described later, the store side terminal 104 has a function of transmitting delivery instruction information to the delivery company side terminal 106 and delivery instruction information to the receiving representative side terminal 108.

  The delivery company side terminal 106 is an information processing apparatus such as a PC installed in a delivery company such as a delivery center that undertakes service operations such as product delivery, and receives the delivery instruction information transmitted from the store side terminal 104. . The delivery instruction information is information for the sales center to instruct the delivery center to deliver the product to a receiving representative described later by the date and time when the product orderer wants to receive the ordered product. The delivery center delivers the product to the receiving representative by the designated date and time based on the delivery instruction information.

  The reception representative side terminal 108 is an information processing apparatus such as a PC owned by a reception representative who performs the receipt of the product ordered by the orderer from the store providing the mail order service. The identification information and the delivery instruction information are received. When the orderer identification information received from the store side terminal 104 matches the orderer identification information presented by the orderer, the sales center instructs the delivery instruction information to deliver the stored product to the orderer. Information for instructing the receiving representative. Based on this, if the orderer identification information matches, the receiving representative delivers the product to the orderer.

  Next, in online shopping by the product sales system 100 according to the present embodiment, a series of operations from when a customer places an order for a product held in a store to when the ordered product is received will be described with reference to the drawings.

  FIG. 2 is a flowchart for explaining an outline of a series of operations from when a customer orders a product held in a store to receiving the ordered product in the product sales system 100 according to the present embodiment. These are figures which show the example of the screen at the time of displaying the merchandise information transmitted from the shop side terminal 104 on the screen with which the customer side terminal 102 is provided in the merchandise sales system 100 of this Embodiment, FIG. It is a figure which shows the example of the search condition input screen of the receiving representative displayed on the customer side terminal 102 in the product sales system 100 of this Embodiment, FIG. 5 is a customer of the product sales system 100 in this Embodiment. FIG. 6 is a diagram showing an example of a screen of a search result of a representative representative displayed on the side terminal 102, and FIG. 6 shows an order form displayed on the customer side terminal 102 of the product sales system 100 in the present embodiment. Is a diagram showing an example of the screen of over arm.

  First, when the orderer accesses the homepage established by the sales center from the customer side terminal 102 (step A1), in response to the access from the customer side terminal 102, the store side terminal 104 sends the product information to the customer side. It transmits to the terminal 102 (step A2).

  At the customer terminal 102, various product information is displayed on the screen as shown in FIG. 3 (step A3), and the orderer refers to the product information displayed on the screen and if there is a product desired to be purchased, (Step A4). For example, as shown in FIG. 3, when the orderer wishes to purchase shampoo A, the “purchase” column is clicked with the mouse to mark it.

  As described above, an orderer who has ordered a product desired to purchase by clicking the “Purchase” column displayed on the screen with the mouse provided in the customer terminal 102 and placing a check mark on the “Purchase representative” shown in FIG. When the “Person” button is clicked with the mouse, a search condition input screen for searching for a representative representative who will receive the ordered product is displayed on the screen of the customer terminal 102 as shown in FIG. . For example, the receiving representative's search conditions include the address and postal code of the receiving place, the name of the receiving representative, and the date and time when the product is desired to be received. The orderer specifies the search conditions and searches for the receiving representative. Request is made to the side terminal 104 (step A5).

  The store-side terminal 104 executes a search for the reception representative requested by the customer-side terminal 102, and information on the reception representative displayed on the screen provided in the customer-side terminal 102 with the search result of the reception representative matching the conditions. For example, the name, address, map, etc. of the representative representative are transmitted to the customer terminal 102 (step A6). The customer side terminal 102 displays the retrieval result of the representative representative received from the store side terminal 104 on the screen (step A7). FIG. 5 is a screen on which the search result of the representative representative received from the store side terminal 104 is displayed.

  Thereafter, the orderer designates and registers a desired recipient representative by clicking on the name of the recipient representative on the screen as shown in FIG. 5 (step A8). After clicking the name of the representative representative, as shown in FIG. 6, an order form showing each piece of information designated by the orderer is posted on the screen of the customer terminal 102.

  Information designated by the orderer is transmitted as purchase order information, receipt representative designation information, and receipt date / time information from the customer side terminal 102 to the store side terminal 104 in accordance with the orderer's instruction (step A9). In the present embodiment, for example, a store as customer order information including purchase order information, receipt representative designation information, and receipt date and time information by clicking the “order” button of the order form shown in FIG. 6 with a mouse. Is transmitted to the side terminal 104.

  When the store side terminal 104 receives customer order information including purchase order information, receipt representative designation information and receipt date and time information from the customer side terminal 102 (step A10), the store side terminal 104 generates orderer identification information, and the customer order information Correspondingly, the orderer identification information is stored in the storage means provided in the store side terminal 104.

  Further, the shop side terminal 104 transmits the generated orderer identification information to the customer side terminal 102, and also generates reception guide information described later and transmits it to the customer side terminal 102 (step A11). The receipt guide information is based on the customer order information and the orderer identification information stored in the storage means provided in the store side terminal 104, and payment processing such as credit card and bank transfer is completed by the due date, and the desired receipt date and time. To the receiving representative, presents the orderer identification information, and guides the orderer to receive the merchandise.

  When the orderer completes the payment process such as credit card and bank transfer after the customer side terminal 102 receives the above reception guide information at the customer side terminal 102, the payment process completion information is transmitted to the store side terminal 104 ( Step A12), the shop side terminal 104 confirms the completion of the payment process of the orderer (Step A13).

  Further, the store side terminal 104 instructs the delivery center to deliver to the receiving representative who specified the product by the date and time the orderer wishes to receive based on the customer order information stored in the storage means. Information is transmitted to the delivery company side terminal 106 (step A14).

  Further, the store side terminal 104 transmits the generated orderer identification information to the receiving representative side terminal 108 and transmits the orderer identification transmitted based on the customer order information and the orderer identification information stored in the storage means. When the information and the orderer identification information presented by the orderer match, delivery instruction information for instructing the receipt representative to deliver the product delivered from the delivery center to the orderer is generated. It transmits to the terminal 108 (step A15).

  On the other hand, when the delivery company side terminal 106 receives the delivery instruction information from the store side terminal 104, the delivery center follows the received delivery instruction information to the receiving representative who designated the product by the date and time the orderer wishes to receive. Deliver (step A16). Thereafter, the orderer goes to the reception representative (step A17) and presents the orderer identification information received from the store side terminal 104 to the reception representative.

  The receiving representative compares the orderer identification information presented by the orderer with the orderer identification information received by the receiving representative side terminal 108 from the store side terminal 104 (step A18), and the orderer identification information matches. If so, the product delivered from the delivery center in step A16 is delivered to the orderer (step A19).

  As described above, in the online shopping by the product sales system 100 according to the present embodiment, the delivery of the product from the store only needs to be executed from the delivery center to the designated representative of the delivery. No need to deliver to address. For this reason, especially as the number of customers (orderers) in the online shop and the number of orders increase, the receiving representative acts as a temporary receipt of the goods of a large number of orderers, thereby delivering multiple orders together. As a result, the delivery cost per order is reduced compared to the conventional method of delivering to the address designated by the orderer for each order.

(Second Embodiment)
Next, the configuration and operation of the product sales system in the second embodiment of the present invention will be described with reference to the drawings. Since the configuration of the merchandise sales system of the present embodiment is the same as that of the first embodiment, description of such configuration will be omitted.

  In the second embodiment of the present invention, after the store side terminal 104 receives purchase order information, receipt representative information, and receipt date and time information from the customer side terminal 102 of the orderer, the orderer receives credit card and bank transfer, etc. After confirming that the payment process has been completed, the orderer pays the receiving representative at the same time when the delivery representative sends the product to the orderer instead of sending the delivery instruction information to the delivery company terminal 106. It takes a processing method.

  Next, the operation of the product sales system in the present embodiment will be described in detail with reference to the drawings. FIG. 7 is a flowchart for explaining an outline of a series of operations from when a customer orders a product held in a store until receiving the ordered product in the product sales system according to the present embodiment.

  The operations (steps B1 to B9 shown in FIG. 7) until the customer side terminal 102 transmits purchase order information, receipt representative designation information, and receipt date and time information to the store side terminal 104 are the same as in the first embodiment. It is.

  Further, the store side terminal 104 receives customer order information including purchase order information, receipt representative designation information and receipt date and time information from the customer side terminal 102 to generate orderer identification information. The operations (steps B10 to B11 shown in FIG. 7) until the generated orderer identification information is stored in the storage unit in correspondence with the order information and transmitted to the customer terminal 102 are the same as in the first embodiment. It is. Hereinafter, operations after the orderer identification information is transmitted to the customer terminal 102 will be described.

  The store side terminal 104 transmits the generated orderer identification information to the customer side terminal 102, and then, based on the customer order information and the orderer identification information stored in the storage means, In order to receive the product, the delivery instruction information is transmitted to the delivery company terminal 106 (step B12). In the present embodiment, it is not necessary to confirm that the orderer has completed the payment process as in the first embodiment. The orderer's payment operation will be described later.

  Thereafter, the store side terminal 104 transmits the generated orderer identification information to the receiving representative side terminal 108 and generates delivery instruction information for instructing the receiving representative to deliver the product delivered from the delivery center to the orderer. Then, it is transmitted to the receiving representative side terminal 108 (step B13). In the delivery instruction information, based on the customer order information and the orderer identification information stored in the storage means provided in the store side terminal 104, the transmitted orderer identification information matches the orderer identification information presented by the orderer. In this case, it is information that instructs the receiving representative to deliver the product delivered from the delivery center to the orderer.

  On the other hand, when the delivery company side terminal 106 receives the delivery instruction information from the store side terminal 104, the delivery center delivers the delivery to the receiving representative who designated the product by the date and time the orderer wishes to receive according to the received delivery instruction information. (Step B14).

  Thereafter, the orderer goes to the reception representative and presents the orderer identification information received from the store side terminal 104 to the reception representative (step B15). At this time, the receiving representative compares the orderer identification information presented by the orderer with the orderer identification information received from the store side terminal 104 (step B16), and if the orderer identification information matches, The orderer performs a payment process on the receiving representative (step B17).

  The payment processing method at the time of the above-described payment processing is, for example, payment by credit card or electronic money that has been conventionally performed by a payment agency service. In this embodiment, the receiving representative terminal 108 performs the payment processing. It has the function for. At this time, the network connecting the receiving representative terminal 108 and the shop side terminal 104 can be a suitable network that is not wiretapped. After the completion of the payment process, the receiving representative delivers the product delivered from the delivery center to the orderer (step B18).

  As described above, in the present embodiment, by performing payment processing at the time when the product is delivered from the receiving representative to the orderer, the orderer can eavesdrop by, for example, inputting a credit number in an internet connection state. Anxiety can be resolved and the trouble of making a bank transfer for each order can be saved.

  As mentioned above, although preferred embodiment of this invention was described referring an accompanying drawing, it cannot be overemphasized that this invention is not limited to the example which concerns. It will be apparent to those skilled in the art that various changes and modifications can be made within the scope of the claims, and these are naturally within the technical scope of the present invention. Understood.

  For example, in the first embodiment, the customer collectively receives the products ordered at one store that provides the mail order service through the receiving representative, but the product sales system according to the present invention. Then, when a customer places an order to a plurality of stores that provide mail order services, it is possible to reduce the delivery fee of the product and the trouble of receiving the product of the customer in the same manner. That is, even when an order is made to a plurality of stores, the customer can receive the ordered products in a lump by receiving the products via the receiving representative.

  INDUSTRIAL APPLICABILITY The present invention is applicable to an online shopping product sales system and product sales method for selling products via a network such as the Internet, and in particular, an intermediary that performs delivery of products for a period of time when delivering products in online shopping. It can be applied to a merchandise sales system.

FIG. 1 is an overall configuration diagram for explaining the configuration of a commodity sales system according to the first embodiment of the present invention. FIG. 2 is a flowchart for explaining an outline of a series of operations from when a customer orders a product held in a store until receiving the ordered product in the product sales system according to the embodiment. FIG. 3 is a diagram showing an example of a screen when the product information transmitted from the store side terminal is displayed on the screen provided in the customer side terminal in the product sales system of the embodiment. FIG. 4 is a diagram showing an example of a screen for inputting a search condition of a representative representative displayed on the customer terminal in the merchandise sales system according to the embodiment. FIG. 5 is a diagram illustrating an example of a screen of a search result of the representative representative displayed on the customer side terminal of the product sales system according to the embodiment. FIG. 6 is a diagram showing an example of an order form screen displayed on the customer side terminal of the product sales system in the embodiment. FIG. 7 is a flowchart for explaining an outline of a series of operations from when a customer places an order for a product in a store to when the ordered product is received in the product sales system according to the second embodiment. It is a block diagram for demonstrating the structure of the conventional goods sales system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Merchandise sales system 102 Customer side terminal 104 Store side terminal 106 Delivery company side terminal 108 Receiving representative side terminal 110 Network

Claims (9)

In a product sales system in which a customer selects a product based on product information provided by a store that sells products via a communication line and places an order via the communication line, and allows a delivery company to deliver the product from the store.
The customer terminal owned by the customer is:
Purchase order information which is product information that the customer wants to purchase, receiving representative designation information indicating a receiving representative who will receive the product for a period of time, and date and time when the customer receives the product from the receiving representative Means for generating customer order information including reception date and time information to be transmitted to a store-side terminal provided in the store,
The store side terminal is
Means for generating orderer identification information for distinguishing one customer order information from other customer order information based on the customer order information received from the customer side terminal;
Means for generating receipt guidance information for instructing the customer to present the orderer identification information to the representative representative when receiving the product;
Means for transmitting the orderer identification information and the receipt guide information to the customer side terminal;
Means for transmitting delivery instruction information instructing delivery of the product to the representative representative based on the customer order information to a delivery company side terminal owned by the delivery company;
Means for transmitting the orderer identification information to a receiving representative side terminal owned by the receiving representative;
Means for transmitting to the receiving representative side terminal delivery instruction information for instructing the receiving representative to deliver the product to the customer based on the orderer identification information;
A product sales system comprising: When the delivery representative information is received, the receiving representative compares the orderer identification information received at the receiving representative side terminal with the orderer identification information presented by the customer, and if they match, The product sales system according to claim 1, wherein the product is delivered to the customer. 3. The receipt guide information further instructs the customer to complete payment processing of the product by a due date based on the customer order information and the orderer identification information. Product sales system described. 3. The merchandise sales system according to claim 1, wherein the receipt representative terminal is provided with means for the customer to perform a payment process on the receipt representative. In a product sales method in which a customer selects a product based on product information provided by a store that sells products via a communication line and orders the product via the communication line, and a delivery company delivers the product from the store.
Purchase order information as product information desired by the customer, receipt representative designation information for designating a receipt representative who will receive the product for a period of time, and date and time when the customer receives the product from the receipt representative A customer order information generation and transmission step of generating customer order information including the date and time, and transmitting from the customer side terminal owned by the customer to the store side terminal provided in the store;
Orderer identification information generating step for generating orderer identification information for identifying one customer order information from other customer order information based on the customer order information at the store side terminal;
A reception guide information generating step for generating, at the store side terminal, reception guide information for instructing the customer to present the orderer identification information to the reception representative when receiving the product;
A customer-side transmission step of transmitting the orderer identification information and the receipt guidance information from the store-side terminal to the customer-side terminal;
A delivery instruction information transmitting step for transmitting delivery instruction information for instructing delivery of the product to the receiving representative based on the customer order information from the store side terminal to a delivery company side terminal owned by the delivery company;
An orderer identification information transmission step for transmitting the orderer identification information from the store side terminal to a reception representative side terminal owned by the reception representative;
A delivery instruction information transmitting step for transmitting delivery instruction information from the store side terminal to the receiving representative side terminal that instructs the receiving representative to deliver the product to the customer based on the orderer identification information;
A method for selling merchandise, comprising: After the delivery instruction information transmitting step, an orderer identification information comparing step for comparing the orderer identification information received by the receiving representative at the receiving representative side terminal with the orderer identification information presented by the customer. 6. The product sales method according to claim 5, wherein the product is delivered to the customer when the orderer identification information matches in the orderer identification information comparison step. The customer order information generation / transmission step includes a step in which the customer selects one desired reception representative from a plurality of reception representatives when generating the reception representative designation information. The product sales method according to 5 or 6. A payment processing step in which the customer pays the product by a due date based on the customer order information and the orderer identification information between the customer side transmission step and the delivery instruction information transmission step; A payment process completion notification step for transmitting the fact that the payment process is completed after the processing step from the customer side terminal to the store side terminal, and a payment process in which the store confirms the completion of the payment process after the payment process completion notification step The product sales method according to any one of claims 5 to 7, further comprising a completion confirmation step. The product sales system according to any one of claims 5 to 7, wherein the customer performs a payment process for the receiving representative after the delivery instruction information transmission step.

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