JP2006228156A - Service providing system, method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To raise user satisfaction level, allowing prompt and appropriate services to be provided. <P>SOLUTION: A service providing system comprises an onboard machine mounted in a user's vehicle and capable of storing vehicle identification information unique to the user's vehicle and transmitting the vehicle identification information by wireless communication; and a receiver installed in a service providing station for receiving the vehicle identification information transmitted from the onboard machine. The service providing system further comprises: a service information storage means for storing service information to show whether services offered for the vehicle at the service providing station are wanted by the user, together with the vehicle identification information; a vehicle identification information acquisition means, connected with the receiver, for acquiring the vehicle identification information of a vehicle entering into the service providing station, from the onboard machine through the receiver; a service information retrieval means for retrieving the service information corresponding to the acquired vehicle identification information, from the service information storage means; and an output means for outputting the content of the retrieved service information to a shop attendant at the service providing station. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a service providing system, and more particularly to a service providing system that can be used at a gas station.

  At the gas station, the main service is to sell (refuel) gasoline, but in addition to that, we offer free services such as wiping the window glass of the vehicle while refueling, and enrich this service. We are aiming to increase the number of customers. Along with this, sales promotion activities such as recommending car washing are being conducted.

  Further, systems for further improving service are disclosed in Patent Documents 1 and 2. The system disclosed in Patent Document 1 receives information transmitted from an in-vehicle device of a vehicle at a fixed station installed at a gas station, and based on this, the type of fuel required by the vehicle (regular, high-octane) In other words, the store recognizes the amount of fuel, etc. when the vehicle visits the store. Thereby, it becomes possible to perform quick and appropriate oil supply. In addition, the system disclosed in Patent Document 2 notifies the information processing device of the gas station of information for reserving a service that the user needs in advance before going to the gas station using the wireless communication terminal. Thereby, the store side can prepare for service provision before a user visits the store, and can aim at quick service provision.

JP 2001-213286 A JP 2002-269199 A

  However, depending on the customer, there may be cases where no free service other than refueling is required at all, and it may be troublesome to offer a service from a store clerk or to promote sales when visiting the store. And as in the system disclosed in the above-mentioned Patent Document 1, simply telling the information about refueling does not tell the gas station side whether there is any other service, and the store clerk still offers service and promotes sales activities. It can be broken. Further, as in the system of Patent Document 2, even if a service reservation is made in advance, it is difficult to immediately recognize the user who actually visited the store, and customer service is still required.

  From the above, in the prior art, the store clerk can offer service and promote sales activities for users who do not need any services at all. There arises a problem that the user who does not want to serve customers feels troublesome.

  For this reason, the present invention provides a service providing system that improves the disadvantages of the above-described conventional example, and in particular, improves the satisfaction level when using the user, and can provide a prompt and appropriate service. For that purpose.

Therefore, a service providing system according to one aspect of the present invention is
An in-vehicle device that is installed in a user's vehicle and stores vehicle identification information unique to the vehicle, and capable of transmitting the vehicle identification information by wireless communication;
A receiver installed at a service provider that receives vehicle identification information transmitted from the vehicle-mounted device, and
Service information storage means for storing, together with vehicle identification information, service information indicating whether or not a user of a service to be performed on a vehicle at a service provider is desired, and enters the service provider via the receiver connected to the receiver Vehicle identification information acquisition means for acquiring vehicle identification information of the vehicle that has been transmitted from the in-vehicle device, service information reading means for reading service information corresponding to the acquired vehicle identification information from the service information storage means, and An output means for outputting the contents to the clerk of the service provider,
It is characterized by having.

  At this time, the service provider is preferably a gas station, and the service information is preferably information indicating the presence or absence of a customer service provided to the vehicle by a gas station clerk.

A data center server comprising the service information storage means;
One or a plurality of store terminals provided with vehicle identification information acquisition means, service information reading means and output means, connected to the data center server via a network, and installed for each service provider;
It is still more desirable if it is provided with.

  According to the above invention, first, when a vehicle enters a service provider such as a gas station, the vehicle identification information stored in the in-vehicle device of the vehicle is read by the store terminal via the receiver. Then, the store terminal reads service information corresponding to the vehicle identification information from the data center server, and outputs whether or not the service provision set by the user of the vehicle is received to the clerk of the gas station. Then, the store clerk can take measures such as performing or not performing customer service based on whether or not the service of the outputted vehicle is desired. Therefore, customer service according to the user's wishes can be performed quickly, and customer satisfaction can be improved. At the same time, since there is a possibility that it is not necessary to serve all users, personnel costs can be reduced.

  In addition, by centrally managing service information and sharing it at store terminals installed at multiple gas stations, it is possible to receive the same service at any store and improve user satisfaction. Can do.

  In addition to the above configuration, price storage means for storing price information representing the price of what is sold or provided at the service provider that changes based on service information, and service from the price information stored in the price storage means And price determination means for extracting a price corresponding to the service information of the vehicle read by the information reading means and determining a price for the vehicle. At this time, the price information is characterized by the price of oil products such as gasoline.

A data center server comprising the service information storage means and the price storage means;
One or a plurality of shop terminals provided with vehicle identification information acquisition means, service information reading means, output means and price determination means and connected to the data center server via a network, and installed for each service provider;
It is characterized by having.

  As a result, the user can receive other services such as price reductions because the service is not provided, and can further improve customer satisfaction. As described above, centrally managing price information and sharing this information at store terminals installed at a plurality of gas stations, it is possible to receive the same service at any store, Improvements can be made.

An information processing apparatus according to another aspect of the present invention
Connected via a network to a receiver installed in a service provider that receives vehicle identification information transmitted by wireless communication from an in-vehicle device installed in the user's vehicle and storing vehicle identification information unique to the vehicle An information processing apparatus,
Vehicle identification information acquisition means for acquiring vehicle identification information of a vehicle that has entered the service provider via a receiver from the in-vehicle device;
Corresponding to the vehicle identification information acquired by the vehicle identification information acquisition means from the service information storage means in which the service information indicating whether or not the user of the service to be performed on the vehicle at the service provider is desired is stored together with the vehicle identification information Service information reading means for reading service information;
An output means for outputting the contents of the read service information to a clerk of the service provider;
It is characterized by having.

  Also, vehicle service information read by the service information reading means from the price information stored in the price storage means for storing the price information representing the price of what is sold or provided at the service provider changing based on the service information A price determining means for extracting a price corresponding to the vehicle and determining a price imposed on the vehicle is provided.

Moreover, the program which is the other form of this invention is:
Connected via a network to a receiver installed in a service provider that receives vehicle identification information transmitted by wireless communication from an in-vehicle device installed in the user's vehicle and storing vehicle identification information unique to the vehicle Information processing device
Vehicle identification information acquisition means for acquiring vehicle identification information of a vehicle that has entered the service provider via a receiver from the in-vehicle device;
Corresponding to the vehicle identification information acquired by the vehicle identification information acquisition means from the service information storage means in which the service information indicating the presence or absence of the user's desire for the service performed on the vehicle at the service provider is stored together with the vehicle identification information Service information reading means for reading service information;
An output means for outputting the contents of the read service information to a clerk of the service provider;
It is a program for realizing.

Furthermore, a service providing method according to another aspect of the present invention includes:
Connected via a network to a receiver installed in a service provider that receives vehicle identification information transmitted by wireless communication from an in-vehicle device installed in the user's vehicle and storing vehicle identification information unique to the vehicle A service providing method using the processed information processing apparatus,
Information processing device
The vehicle identification information of the vehicle that has entered the service provider via the receiver is acquired from the in-vehicle device,
Read out the service information corresponding to the acquired vehicle identification information from the service information storage means in which service information indicating whether or not the user of the service performed on the vehicle at the service provider is desired is stored together with the vehicle identification information;
The contents of the read service information are output to the clerk at the service provider.
It is characterized by that.

  Even the information processing apparatus, the program, and the service providing method configured as described above operate in the same manner as the service providing system described above, and therefore, the object of the present invention can be achieved.

  Since the present invention is configured and functions as described above, according to this, the clerk of the service provider can promptly meet customers according to the user's wishes and can improve customer satisfaction. In addition, since there is a possibility that it is not necessary to serve all users, there is an excellent effect that is not found in the prior art that personnel costs can be reduced.

  The present invention asks the user to register in advance whether or not to receive a predetermined service provided to the user's vehicle at the service provider, and is registered with the identification information acquired from the vehicle when the user visits the store. It is characterized in that the store side quickly recognizes the service to be provided to the user based on the information.

  Hereinafter, in the embodiment, a service providing station is assumed to be a gas station, and a service for setting whether or not a user receives is described as a service by customer service such as refueling or window cleaning by a gas station clerk for a vehicle. However, the service provider and the service itself in the present invention are not limited to the contents described below.

  A first embodiment of the present invention will be described with reference to FIGS. 1 to 3 are simplified diagrams showing the overall configuration of the present invention. FIG. 4 is a functional block diagram showing the configuration of the store terminal. FIG. 5 is an explanatory diagram illustrating an example of information used. FIG. 6 is an explanatory diagram illustrating an example of an output screen. 7 to 8 are diagrams showing the operation of the system.

[Constitution]
As shown in FIG. 1, the service providing system according to the present invention includes an in-vehicle device 1 installed in a vehicle 10 of a customer who comes to receive a service such as refueling at a gas station G as a service providing station, and a gas station G. A receiver 2 installed in the installed gate 21, a store terminal 3 installed in the gas station G, and a data center server 4 that manages data related to the customer U are provided.

  Here, the data center server 4 and each store terminal 3 are connected via a network N2 such as a public line as shown in FIG. Further, as shown in FIG. 2, a web server 5 is connected to the data center server 4 via a LAN or the like. Further, a user terminal 6 that is a terminal of the customer U is connected to the web server 5 via the network N1.

  FIG. 3 is an explanatory diagram of the installation locations of these components. The user terminal 6 such as a personal computer, a mobile phone, or a PDA is owned by the customer U. The vehicle 10 and the vehicle-mounted device 1 are also owned by the customer U and can be moved to the gas station G by the vehicle 10. The data center server 4 and the web server 5 are managed by a trader D that provides this service, and are installed in the trader or in a predetermined data center. The store terminal 3 and the receiver 2 connected to the data center server 4 are installed at each gas station G. Hereinafter, each configuration will be described in detail.

<User terminal>
As described above, the user terminal 6 is an information processing apparatus that can be connected to the Internet N1 such as a personal computer or a mobile phone owned by the customer U. Then, it has a function of accessing a website established by the web server 5 via the Internet N1 and transmitting customer information and service information input by the customer U to the web server 5. Thereby, the necessity of the service in the customer's U gas station G can be registered in advance.

  Here, the “customer information” input from the user terminal 6 to the web server 5 is information that makes it possible to uniquely identify a customer. In the present invention, as shown in the customer master of FIG. 5A, a customer code that is vehicle identification information unique to the vehicle 10 stored in the vehicle-mounted device 1 mounted on the vehicle 10, the name and address of the customer U, etc. It is. However, in addition, information on the vehicle type of the vehicle 10 and the oil type (regular gasoline, high-octane gasoline, etc.) suitable for the vehicle 10 may be included. The “service information” input from the user terminal 6 to the web server 5 is information indicating whether or not a service to be performed on the vehicle 10 at the gas station G is desired. For example, whether to refuel (whether the store clerk or self), whether you need free services such as window cleaning, car wash sales promotion activities, It is the information showing.

<Web server>
The web server 5 is a server computer installed in an environment connectable to the Internet N1 so that the customer U can input service information at the user terminal 6. A website is established, and has a function of receiving a service information registration request from the user terminal 6 and transmitting service information to the data center server 4. Further, it has a function of receiving a service information inquiry request from the user terminal 6 or the like, acquiring service information registered in the data center server 4 from the data center server 4 and displaying it on the web screen.

<Data center server>
The data center server 4 is an information processing storage device such as a server computer managed by the trader D, like the web server 5. The data center server 4 has a database management function, and stores customer information and service information transmitted from the web server 5 in association with each other. Here, an example of the stored information is shown in FIG.

  First, as shown in FIG. 5A, “customer master” which is customer information in a certain customer U has “customer code” as a main key and has customer information such as “name” and “address” as attributes. In addition, the “service information master” which is service information for the customer U has “customer code” as a main key and attributes “service information 1”, “service information 2”, “service information 3”, “service information 4”. "have. Here, “service information n” is information indicating the necessity of a predetermined service at the gas station G by the customer U as described above. Note that the number of the attributes is not limited to four. The “customer master” and the “service information master” are registered in association with each other with a customer code.

  FIGS. 5B and 5A show specific examples of “customer master”. FIGS. 5B and 5B show specific examples of the “service information master”. Here, in the “service information master”, “0” and “1” are input for each service. However, in this embodiment, the service for which “0” is input requires the service. It is assumed that a service for which “1” is input is registered to make the service unnecessary.

  The data center server 4 has a function of returning service information as a response to a service information inquiry request from the web server 5 and a function of returning service information as a response to a service information distribution request from the store terminal 3. Have. In this way, since the service information is provided from the data center server 4 to each store terminal 3, the data center server 4 functions as a service information storage unit.

<In-vehicle device>
The in-vehicle device 1 is installed in the vehicle 10 of the customer U, has an IC card, and stores a customer code unique to the vehicle 10. The in-vehicle device 1 has a function of performing wireless communication by a wireless LAN or the like, and has a function of transmitting a customer code to the receiver 2 installed in the gas station G. The in-vehicle device 1 is not limited to the one fixed to the vehicle 10, and may be a device that can be carried by the customer U.

<Receiver>
The receiver 2 is installed in a gate 21 through which a vehicle 10 installed in each refueling lane of each gas station G can pass, and has a function of receiving a customer code transmitted from the in-vehicle device 1. Then, this received customer code is transmitted to the store terminal 3 of the gas station G where the receiver 2 is installed. The place where the receiver 2 is installed is not limited to the gate 21. Any location within the gas station G that can communicate with the vehicle-mounted device 1 of the vehicle 10 entering the vehicle 10 may be used.

<Store terminal>
The store terminal 3 is installed at each gas station G and is an information processing storage device such as a POS, and includes an arithmetic device 3A such as a CPU, a storage device 3B such as a hard disk, and an output device 3C such as a monitor. I have. A specific configuration of the store terminal 3 will be described with reference to a functional block diagram of FIG.

  A registration information collection processing unit 31, an identification information acquisition processing unit 32, a service information read processing unit 33, and an output processing unit 34 are constructed in the arithmetic device 3A by incorporating a predetermined program. . Further, a customer master storage unit 35 and a service information master storage unit 36 are formed in the storage device 3B. Hereinafter, the processing units 31 to 34 and the storage units 35 and 36 will be described in detail.

  The registered information collection processing unit 31 has a function of periodically making a service information distribution request to the data center server 4 and storing the service information returned from the data center server 4 in the storage device 3B. That is, the customer master and the service information master disclosed in FIG. 5 are acquired from the data center server 4 and stored in the customer master storage unit 35 and the service information master storage unit 36, respectively. At this time, the stored customer master and service information master are in a state of being associated with each other as shown in FIG. 5A. As a result, the storage device 3B functions as a service information storage unit.

  The registered information collection processing unit 31 receives customer information and service information directly input to the store terminal 3 by the customer U or the operator of the store terminal 3, and stores the customer master and the service information master in the storage device 3B. May be.

  The identification information acquisition processing unit 32 (vehicle identification information acquisition means) acquires the customer code from the receiver 2 that has received the customer code of the vehicle 10 that has entered the gas station G from the in-vehicle device 1. At this time, the identification information of the receiver 2 transmitted from the receiver 2 together with the customer code can be received to recognize which fuel lane (fueling location) the vehicle 10 has entered. Then, the received information is notified to the service information read processing unit 33.

  The service information reading processing unit 33 (service information reading means) reads the service information corresponding to the customer code from the service information master storage unit 36 using the acquired customer code as a key. At the same time, customer information is also read from the customer master storage unit 35. And the read-out information is notified to the output process part 34 with fueling lane information.

  The output processing unit 34 (output means) displays the contents of the notified service information on a monitor which is the output device 3C, and notifies the clerk of the gas station G. The state of the screen at this time is shown in FIG. As shown in this figure, the information registered as customer information (customer code, vehicle type, oil type, etc.) and the information registered as service information indicating the necessity of service (fuel supply “ Required), window cleaning “unnecessary”, sales promotion “unnecessary”, etc.) are displayed. Thereby, the salesclerk of the gas station G can see the screen and perform customer service desired by the customer U.

[Operation]
Next, the operation of the system configured as described above will be described. First, the operation when the service information is registered at the customer U will be described with reference to the sequence diagram of FIG.

  First, the customer U registers service availability for each service using the user terminal 6 or the store terminal 3. When registering from the user terminal 6, the customer U inputs the customer code and service information indicating service necessity / unnecessity from the user terminal 6 (step S1). Next, using the completion of input as a trigger, the input information is transmitted as service information to the web server 5 using the public line, the mobile communication network N1, or the like (step S2). Then, the web server 5 transmits the received service information to the data center server 4 via the LAN (step S3). Then, the data center server 4 stores the received service information in the storage device together with the received date and time (step S4).

  When the customer U registers from the store terminal 3, the customer U or the operator inputs the customer code and the necessity / unnecessity of the service to the store terminal 3 (step S5). Then, with the completion of the input as a trigger, the information input there is transmitted as service information to the web server 5 using the public line N2 or the like (step S6). Thereafter, similarly to the above, the service information is stored in the data center server 4 together with the date and time when the service information is received (steps S3 and S4).

  Thereafter, at a predetermined timing, the shop terminal 3 makes a service information distribution request to the data center server 4 (step S7). Receiving this, the data center server 4 transmits the registered service information and the like to the store terminal 3 using the public line N2 (step S8). Then, the store terminal 3 stores the received service information in the storage device 3B of the store terminal 3 together with the received date and time (step S9).

  Next, the operation when the customer U visits the gas station G will be described with reference to the flowchart of FIG. This figure is a diagram showing the operation of the store terminal 3.

  When the vehicle 10 of the customer U enters a predetermined refueling lane of the gas station G, as shown in FIG. 1, when the vehicle 10 passes through the gate 21 of the refueling lane, the vehicle-mounted device 1 and the receiver 2 perform wireless communication. I do. Then, the customer code transmitted from the in-vehicle device 1 is received by the receiver 2 and notified to the store terminal 3 from the receiver 2 via the LAN. Thereby, the store terminal 3 detects the customer U who has visited the store (affirmative determination in step S11), and acquires the customer code (step S12).

  Subsequently, the store terminal 3 reads the service information from the service information master storage unit 36 using the acquired customer code as a key (step S13). At this time, customer information and the like may be read out. And the shop terminal 3 outputs the read service information on a screen (step S14). The clerk confirming the information displayed on the screen provides the service to the customer U based on the service information. For example, when the customer U does not need any service such as refueling by himself, the customer service is not performed.

  By doing so, the customer U can decide the service to be received in advance before coming to the store, and the clerk at the gas station G grasps the service required by the customer when the customer U visits the store, and unnecessary service is provided. Can be suppressed. This makes it possible to quickly provide a service suitable for each customer U, and improve customer satisfaction. On the other hand, since the provision of unnecessary services is suppressed, personnel costs can be reduced.

  Furthermore, since the service information is centrally managed by the data center server 4 and distributed to a plurality of store terminals 3, the customer U can receive the same service at any store, and the customer's satisfaction level is further increased. Improvements can be made.

  Next, a second embodiment of the present invention will be described with reference to FIGS. FIG. 9 is a functional block diagram showing the configuration of the store terminal 3. 10 to 11 are explanatory diagrams showing information to be used.

[Constitution]
As shown in FIG. 9, the store terminal 3 in the present embodiment has a configuration similar to that shown in the first embodiment, and a predetermined program is incorporated in the arithmetic device 3A so that the price determination processing unit 37 Further, a product master storage unit 38 and a rank-based unit price master storage unit 39 are formed in the storage device 3B. Details will be described below.

  First, the “product master” shown in FIG. 10B is stored in the product master storage unit 38. This “product master” has “product code” as a main key, “product name”, “standard unit price”. "As an attribute. As a specific example thereof, “oil type master” is shown in FIG. In this example, “product name” is “oil type name”. The “unit price by rank master” has “product code” as a main key and has “rank 0 unit price”, “rank 1 unit price”, “rank 2 unit price”, “rank 3 unit price”, and “rank 4 unit price” as attributes. However, the number of attributes is not limited to five. The “rank n unit price” is the unit price of the product set according to the “unit price rank” based on the service information of the customer U. A specific example is shown in FIG. In this example, the unit price of the product is set to decrease as the rank number increases.

  In the present embodiment, the “customer unit price rank” is added to the “customer rank” as shown in FIG. 10A, and the service information registered for each customer, that is, each service. It is specified according to the necessity. For example, in the present embodiment, as shown in FIGS. 5B and 5B, when the necessity of the service is represented by “0” or “1”, these totals are set as the unit price rank. That is, “unit price rank” = “service 1” + “service 2” + “service 3” + “service 4”. Accordingly, the “unit price rank” in the customer code “99999999999” shown in FIGS. 5B and 5B is “4”.

  Thus, the information is registered in advance in the storage device 3B of the store terminal 3 by the operator of the gas station G. However, these pieces of information may be registered together in the data center server 4 or may be transmitted from the data center server 4 to the store terminal 3 of each gas station G. Accordingly, the price storage means composed of the product master storage unit 38 and the rank unit price master storage unit 39 may be provided in the store terminal 3 or in the data center server 4.

  The price determination processing unit 37 (price determination means) built in the arithmetic device 3A is the service information of the customer U read by the service information reading processing unit 33, that is, the unit price of gasoline or the like corresponding to the “unit price rank”. Is determined from the unit price master storage unit 39 by rank. Then, the determined price is notified to the output processing unit 34. Accordingly, the output processing unit 34 outputs the price to the output device 3C and notifies the store clerk.

[Operation]
Next, the operation of the system configured as described above will be described. First, in the data center server 4 and the store terminal 3, when the service information for each customer U is registered, “unit price rank” is registered in the “customer master”. The product master and the unit price master by rank are transmitted from the data center server 4 to the store terminal 3 or directly input to the store terminal 3 and registered in the store terminal 3.

  Then, in the store terminal 3, as described above, the service information is output from the customer code of the customer U who has visited the store and notified to the store clerk. At this time, the “unit price rank” is extracted from the customer code, and the unit price of the corresponding product is determined from the “unit price master by rank”, which is also output and notified to the store clerk. Alternatively, the unit price is used at the time of accounting at the POS terminal that is the store terminal 3 that has performed the unit price determination process.

  For example, in the example of the customer code “9999999999” shown in FIGS. 5B and 5B described above, all services are unnecessary, and “unit price rank” is “4”. Therefore, at the time of accounting, the unit price corresponding to the “unit price rank” is read from the “unit price by rank master” using the “product code” of the corresponding product as the main key. That is, in this example, since the unit price rank is “4”, the unit price of high-octane is “126.00 yen”. In this way, in this embodiment, the unit price of the product is set to decrease as the specific service is unnecessary, and the price is adjusted according to the necessity of the specific service, and all services are received. Fairness with the customer U can be maintained. Therefore, it is possible to further improve customer satisfaction.

  The present invention can be installed in a facility that provides a predetermined service to a customer such as a gas station, and has industrial applicability.

1 is a simplified diagram showing the overall configuration of the present invention. It is a simplified diagram showing a network configuration of the present invention. It is a simplification figure showing the installation place of each composition of the present invention. It is a functional block diagram which shows the structure of the shop terminal in Example 1. FIG. FIG. 5 is an explanatory diagram illustrating an example of information used in the first embodiment. FIG. 5A shows the configurations of the customer master and the service information master, and FIGS. 5B, 5A, and 2B show specific examples of them. It is a figure which shows an example of the screen output at a shop terminal. It is a sequence diagram which shows the operation | movement at the time of registering service information. It is a flowchart which shows operation | movement of a store terminal when a vehicle visits a store. It is a functional block diagram which shows the structure of the shop terminal in Example 2. FIG. FIG. 10 is an explanatory diagram illustrating an example of information used in the second embodiment. FIG. 10A shows the configuration of the customer master and the service information master, and FIG. 10B shows the configuration of the product master and the unit price master by rank. Fig.11 (a) is a figure which shows the specific example of a goods master, FIG.11 (b) is a figure which shows the specific example of the unit price master according to rank.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Onboard equipment 2 Receiver 3 Store terminal 4 Data center server 5 Web server 6 User terminal 10 Vehicle 21 Gate 31 Registration information collection process part 32 Identification information acquisition process part (vehicle identification information acquisition means)
33 Service information reading processing unit (service information reading means)
34 Output processing unit (output means)
35 Customer master storage unit 36 Service information master storage unit (service information storage means)
37 Price Determination Processing Unit (Price Determination Means)
38 Product Master Storage Unit 39 Unit Price Master Storage Unit (Price Storage Unit)
3C Output device D Contractor G Gas station (service provider)
U Customer (user)

Claims (11)

An in-vehicle device that is installed in a user's vehicle and stores vehicle identification information unique to the vehicle, and capable of transmitting the vehicle identification information by wireless communication;
A receiver installed at a service provider that receives the vehicle identification information transmitted from the vehicle-mounted device, and
Service information storage means for storing, together with the vehicle identification information, service information indicating whether or not the user desires a service to be performed on the vehicle at the service provider, and connected to the receiver via the receiver Vehicle identification information acquisition means for acquiring vehicle identification information of the vehicle that has entered the service provider from the in-vehicle device, and service information for reading out the service information corresponding to the acquired vehicle identification information from the service information storage means Reading means; and output means for outputting the contents of the read service information to a clerk of the service provider;
A service providing system characterized by comprising:   The service providing system according to claim 1, wherein the service providing station is a gas station.   The service providing system according to claim 2, wherein the service information is information indicating presence or absence of a customer service provided to the vehicle by a clerk at the gas station.   Price storage means for storing price information representing the price of what is sold or provided at the service provider that changes based on the service information, and the price information stored in the price storage means to the service information reading means. 4. The service providing system according to claim 1, further comprising price determining means for extracting a price corresponding to the service information of the vehicle read out and determining a price for the vehicle.   The service providing system according to claim 4, wherein the price information is a price of an oil product such as gasoline. A data center server comprising the service information storage means;
One or a plurality of shop terminals provided with the vehicle identification information acquisition means, the service information reading means, and the output means, connected to the data center server via a network, and installed at each service provider;
The service providing system according to claim 1, 2, or 3. A data center server comprising the service information storage means and the price storage means;
One or more of the vehicle identification information acquisition means, the service information reading means, the output means, and the price determination means, connected to the data center server via a network, and installed for each service provider A store terminal,
The service providing system according to claim 4 or 5, further comprising: Via a network to a receiver installed in a service provider that receives the vehicle identification information transmitted by wireless communication from an in-vehicle device installed in a user's vehicle and storing vehicle identification information unique to the vehicle A connected information processing apparatus,
Vehicle identification information acquisition means for acquiring vehicle identification information of the vehicle that has entered the service provider via the receiver from the in-vehicle device;
The service information indicating the presence or absence of hope by the user of the service performed on the vehicle at the service provider is acquired by the vehicle identification information acquisition unit from the service information storage unit stored together with the vehicle identification information. Service information reading means for reading the service information corresponding to the vehicle identification information;
An output means for outputting the contents of the read service information to a clerk of the service provider;
An information processing apparatus comprising:   The vehicle read by the service information reading means from the price information stored in the price storage means for storing price information representing the price of what is sold or provided at the service provider that changes based on the service information The information processing apparatus according to claim 8, further comprising price determination means for extracting a price corresponding to the service information and determining a price imposed on the vehicle. Via a network to a receiver installed in a service provider that receives the vehicle identification information transmitted by wireless communication from an in-vehicle device installed in a user's vehicle and storing vehicle identification information unique to the vehicle Connected information processing devices
Vehicle identification information acquisition means for acquiring vehicle identification information of the vehicle that has entered the service provider via the receiver from the in-vehicle device;
The vehicle acquired by the vehicle identification information acquisition means from the service information storage means in which service information indicating whether or not the user desires a service to be performed on the vehicle at the service provider is stored together with the vehicle identification information Service information reading means for reading the service information corresponding to the identification information;
An output means for outputting the contents of the read service information to a clerk of the service provider;
Program to realize. Via a network to a receiver installed in a service provider that receives the vehicle identification information transmitted by wireless communication from an in-vehicle device installed in a user's vehicle and storing vehicle identification information unique to the vehicle A service providing method using a connected information processing apparatus,
The information processing apparatus is
Obtaining vehicle identification information of the vehicle that has entered the service provider via the receiver from the in-vehicle device;
The service corresponding to the acquired vehicle identification information from service information storage means in which service information indicating whether or not the user desires a service performed on the vehicle at the service provider is stored together with the vehicle identification information Read the information,
The content of the read service information is output to the clerk at the service provider.
A service providing method characterized by the above.

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