JP2006174563A - Power interruption information automatic transmission system, program, and automatic transmission method of power interruption information - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To easily and quickly notify a customer of information on power interruption. <P>SOLUTION: On the basis of data that are communicably connected to a distribution automation system, a distribution system and a sales system and managed by these systems, the constitution of distribution equipment and correspondence between connection and an electronic mail address of the customer are automatically managed by a database, accidental power interruption information including a power interruption zone transmitted from the distribution automation system is received, the electronic mail address corresponding to the power interruption zone is specified on the basis of the database, and electronic mail described with information that the power interruption has occurred is transmitted to the specified electronic mail address. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a power failure information automatic transmission system, a program, and a power failure information automatic transmission method, and more particularly to a technique for easily and quickly notifying a customer of information regarding a power failure.

In electric power companies, planned power outages (hereinafter referred to as “work outages”) are being carried out for the construction and inspection of electrical facilities. When such a work outage occurs, it is necessary to notify the customer in advance, but this notification is conventionally performed by distributing a flyer in advance to customers affected by the work outage. It was broken.
JP-A-2-55532

  However, in the notification by the flyer, it takes time until the information is transmitted to the customer, and the flyer may be discarded without touching the customer's eyes. In addition, notification by flyer requires a great deal of manpower and expense for printing and distribution.

  The present invention has been made in view of such circumstances, and provides a power failure information automatic transmission system, a program, and a power failure information automatic transmission method capable of easily and quickly notifying a customer of information regarding a power failure. With the goal.

  The invention described in claim 1 of the present invention for achieving the above object is a system for notifying a customer of information relating to a power outage by e-mail, comprising one or more computers, and the occurrence of a power outage. A distribution automation system that performs processing related to power failure recovery according to the power distribution system, a distribution system that manages information related to the configuration and connection of distribution facilities, and a sales system that supports operations related to customer service, and the communication automation system, A power distribution system, and a database that is automatically created based on data managed in the sales system, and that manages the correspondence between the configuration and connection of the power distribution equipment and customer e-mail addresses; An accident power outage information receiving unit for receiving accident power outage information including a power outage section transmitted from the automation system; A customer specifying unit that specifies the e-mail address corresponding to the power outage section based on a database, and an electronic device in which information indicating that a power outage has occurred is addressed to the e-mail address specified by the customer specifying unit And a power failure notification mail transmission unit for transmitting mail.

  According to the power failure information automatic transmission system of the present invention, when an accidental power failure occurs, a customer who is affected by the power failure is automatically identified, and a notification to that effect is automatically notified to the identified customer. can do. In this way, the notification is made by e-mail, so that the customer can be notified of information related to the occurrence of an accidental power outage quickly. Therefore, customer service can be improved.

The invention according to claim 2 of the present invention is the power outage information automatic transmission system according to claim 1, wherein the accident power outage information includes information related to power outage recovery, and the customer specifying unit It is further assumed that the electronic mail address further includes a recovery notification mail transmitting unit that transmits an electronic mail in which information related to power failure recovery is described.
According to the power failure information automatic transmission system of the present invention, when an accidental power failure is restored, it is possible to automatically notify the customer to that effect. In this way, the notification is made by e-mail, so that the customer can be notified of information related to recovery from the accidental power outage quickly. Therefore, customer service can be improved.

The invention according to claim 3 of the present invention is the power failure information automatic transmission system according to claim 1, wherein the timing of transmitting an e-mail in which information indicating that the power failure has occurred is transmitted to the customer. It will be changed according to the attribute.
In this way, by changing the timing of sending an e-mail with information on the occurrence of the power outage according to the customer's attributes, it is possible to respond finely to customer needs and improve customer service Can be made.

  The invention according to claim 4 of the present invention is a system for notifying a customer of information relating to a work outage by e-mail, comprising one or more computers, and recovering from a power outage in response to the occurrence of a power outage A distribution automation system that performs processing related to, a distribution system that manages information related to the configuration and connection of distribution facilities, and a sales system that supports business related to customer service, and that is communicably connected to the distribution automation system, the distribution system, and the It has a database that is automatically created based on data managed in the sales system and manages the correspondence between the configuration and connection of the power distribution equipment and the customer's e-mail address. Based on the database and the work blackout information reception unit that receives and stores information, the blackout section is indicated. The customer specifying unit that specifies the e-mail address corresponding to the information and the information that the work blackout occurs at the timing scheduled in advance to the e-mail address specified by the customer specifying unit were described And a transmission schedule management unit for transmitting electronic mail.

  According to the power failure information automatic transmission system of the present invention, when a work power failure occurs, the customer who is affected by the power failure is automatically identified, and the customer is automatically notified of the information regarding the work power failure to the identified customer. can do. For this reason, it is not necessary to distribute the leaflet as in the prior art, and it is possible to reduce manpower and cost for printing and distributing the leaflet. In addition, since the notification is made by e-mail in this way, it is possible to promptly notify the customer of information related to the occurrence or recovery of an accident power failure.

The invention according to claim 5 of the present invention is the power failure information automatic transmission system according to claim 4, wherein the electronic mail transmitted from the customer who has received the electronic mail is received and the electronic mail is received. Is stored in correspondence with the e-mail address of the customer who has transmitted the e-mail.
The person in charge of the electric power company can use it to adjust the schedule of work blackouts such as re-scheduling the schedule so as to reduce the influence of the customer due to the blackout by referring to the individual information notification mail stored in this way. That is, this makes it possible to reduce the impact on the customer due to work interruptions and improve customer service.

  The invention according to claim 6 of the present invention is a program, a distribution automation system that performs processing related to restoration of a power failure in response to the occurrence of a power failure, a power distribution system that manages information related to configuration and connection of power distribution equipment, and It is communicably connected to a sales system that supports business related to customer service, and is automatically created based on the distribution automation system, the power distribution system, and data managed in the sales system, Based on the database, a function of receiving a power outage information including a power outage section transmitted from the power distribution automation system to a computer on which a database in which the correspondence between connection and customer e-mail address is managed is operated. A function for identifying the e-mail address corresponding to the power outage section; and Addressed the email address specified, and realizes a function of transmitting a power failure is described information indicating that occurred email,.

  The invention according to claim 7 of the present invention is the program according to claim 6, wherein the accident power outage information includes information related to power outage recovery, and in addition to the functions, the customer The present invention further realizes a function of transmitting an e-mail in which information related to power failure recovery is described to the e-mail address specified by the specifying unit.

  The invention according to claim 8 of the present invention is the program according to claim 6, wherein, in addition to the functions, a timing for transmitting an e-mail in which information indicating that the power failure has occurred is transmitted. Further, a function of changing according to customer attributes is realized.

  The invention according to claim 9 of the present invention is a distribution automation system that performs processing related to restoration of a power failure in response to the occurrence of a power failure, a power distribution system that manages information related to configuration and connection of power distribution equipment, and a business related to customer service. Connected to the supporting sales system in a communicable manner, automatically created based on the distribution automation system, the distribution system, and the data managed in the sales system, and the configuration and connection of the distribution facility and the customer's electronic A function of receiving and storing information related to a work outage including a power outage section in a computer on which a database in which the correspondence with the mail address is managed is operated, and the electronic corresponding to the information indicating the power outage section based on the database A function for specifying an e-mail address, and the e-mail address specified by the customer specifying unit; Addressed, at the timing that has been pre-scheduled, one in which to implement a function to send an e-mail that information is described to the effect that the work power failure occurs, the.

  The invention according to claim 10 of the present invention is the program according to claim 9, wherein, in addition to the above functions, a function of receiving an e-mail transmitted from a customer who has received the e-mail And a function of storing the contents stored in the received e-mail in association with the e-mail address of the customer who has transmitted the e-mail.

  The invention according to claim 11 of the present invention is an automatic transmission method of power failure information, and manages a power distribution automation system that performs processing related to power failure recovery in response to the occurrence of a power failure, and information on the configuration and connection of power distribution equipment. A power distribution system, and a sales system that supports business related to customer service, and is communicably connected, and is automatically created based on data managed in the power distribution automation system, the power distribution system, and the sales system, A computer operating a database that manages the correspondence between the configuration and connection of distribution facilities and customer e-mail addresses operates to receive accident power outage information including a power outage section transmitted from the power distribution automation system. Based on the e-mail address corresponding to the power outage section, to the customer identification unit Ri addressed the email address specified, information indicating that the power failure has occurred and that so as to send an e-mail that has been described.

  The invention according to claim 12 of the present invention is the automatic power failure information transmission method according to claim 11, wherein the accident power failure information includes information related to power failure recovery, and the computer includes: Further, an e-mail in which information relating to power failure recovery is described is transmitted to the e-mail address specified by the customer specifying unit.

  The invention according to claim 13 of the present invention is the power failure information automatic transmission method according to claim 11, wherein an e-mail in which information indicating that the power failure has occurred is further transmitted to the computer. The timing to perform is changed according to customer attributes.

  The invention according to claim 14 of the present invention is a method for automatically transmitting power outage information, and manages a power distribution automation system that performs processing related to power outage recovery in response to the occurrence of a power outage, and information on the configuration and connection of power distribution equipment. A power distribution system, and a sales system that supports business related to customer service, and is communicably connected, and is automatically created based on data managed in the power distribution automation system, the power distribution system, and the sales system, A computer operating a database in which the correspondence between the configuration and connection of distribution facilities and the customer's e-mail address is managed, receives and stores information related to work outages including power outages, and based on the database, the power outages The e-mail address corresponding to the information indicating The addressed e-mail addresses, at a timing previously scheduled, and that so as to send an e-mail message with the information indicating that the work power failure occurs.

  The invention according to claim 15 of the present invention is the power failure information automatic transmission method according to claim 14, wherein the computer further receives an e-mail sent from a customer who has received the e-mail. The contents stored in the received e-mail are stored in association with the e-mail address of the customer who has transmitted the e-mail.

  ADVANTAGE OF THE INVENTION According to this invention, the information regarding a power failure can be notified to a customer easily and rapidly.

  Hereinafter, an embodiment of the present invention will be described. All of the power failure information automatic transmission systems described in the present embodiment are systems used in electric power companies. The power outage information automatic transmission system automatically notifies the customer of information about the power outage by e-mail. Specifically, the power outage information automatic transmission system is an e-mail (hereinafter referred to as “power outage”) that indicates that a power outage has occurred when a power outage that cannot be predicted in advance (hereinafter referred to as “accident power outage”) occurs due to a disaster or the like. Notification mail ”) and automatically send it to the customer's email address affected by the power outage. Moreover, the power failure information automatic transmission system provides information on work power failure when a power failure (hereinafter referred to as “work power failure”) occurs due to work such as inspection and maintenance of the power distribution equipment 2 such as transformers, feeders, and service poles. Is automatically generated and automatically transmitted to the email address of the customer who is affected by the power outage in advance.

  The power failure information automatic transmission system operates in cooperation with other systems (distribution automation system, distribution system, and sales system) operated by electric power companies. FIG. 1 shows the relationship between the power failure information automatic transmission system 1 and other systems. Among the other systems, the distribution automation system 3 performs processing related to the restoration of the power failure according to the occurrence of the power failure. The power distribution system 4 manages information regarding the configuration and connection of power distribution equipment. The sales system 5 is a system that supports business related to customer correspondence, and manages information about the customer such as the customer's name and address, and an e-mail address.

  The power failure information automatic transmission system 1 and other systems are configured to include a computer installed in a facility of a power company, a data center, or the like. These computers are communicably connected to each other via a LAN (Local Area Network), a WAN (Wide Area Network), or the like. Among these computers, the computer constituting the power outage information automatic transmission system 1 is connected to the Internet 6, whereby the power outage information automatic transmission system 1 is connected to a terminal operated by the customer (hereinafter “customer device 7”). Are connected so as to communicate with each other. FIG. 2 shows an example of the hardware configuration of the computer. A computer 10 shown in FIG. 1 includes a CPU 11, a memory 12 such as a RAM / ROM, a hard disk drive 13, an input device 14 such as a keyboard and a mouse, a display device 15 such as a display, and a communication interface 16.

  In the power failure information automatic transmission system 1, various functions shown in FIG. 3 are realized by the hardware and software executed on the hardware. In the figure, a distribution automation system linkage unit 31 receives and stores data managed by the distribution automation system 3. The power distribution system cooperation unit 32 receives and stores data managed by the power distribution system 4. The sales system cooperation unit 33 receives and stores data managed by the sales system 5. The customer specifying unit 34 specifies a customer who is affected by the power failure. The power failure notification mail generation unit 35 generates an electronic mail (hereinafter referred to as “power failure notification mail”) to be transmitted to the customer. The power failure notification mail transmission unit 36 provides a function of transmitting the e-mail generated by the e-mail generation unit to the customer e-mail address specified by the customer specifying unit. The accident power outage information management unit 37 receives and stores information related to the occurrence and recovery of the accident power outage (hereinafter referred to as “accident power outage information”) transmitted from the distribution automation system, and performs various processes related to the accident power outage information. I do. The recovery notification mail generation unit 38 generates an electronic mail (hereinafter referred to as “recovery notification mail”) that notifies the customer of the power failure recovery. The recovery notification mail transmission unit 39 transmits the recovery notification mail generated by the recovery notification mail generation unit 38 to the customer's e-mail address. The work power failure notification mail generation unit 40 automatically generates a work power failure notification mail. The transmission schedule management unit 41 performs schedule management for automatically distributing electronic mail, and transmits electronic mail according to the schedule. The customer-specific information acquisition unit 42 receives and stores customer-specific information such as the influence range and the magnitude of the influence caused by the power failure, which is returned from the customer in response to the work power failure notification mail.

  FIG. 4 shows a database (hereinafter abbreviated as “DB”) operating in each of the power failure information automatic transmission system 1, the distribution automation system 3, the distribution system 4, and the sales system 5. In the distribution automation system 3, the substation DB 51, the feeder DB 52, and the section DB 53 are operating. In the power distribution system 4, the section DB 54, the transformer pillar DB 55, and the lead-in pillar DB 56 are operating. The contents of the section DB 54 in the power distribution system 4 are synchronized in real time with the contents of the section DB 53 in the power distribution automation system 3 by communication performed between the systems. In the sales system 5, a service pole DB 57 and a charge calculation master DB 58 are operating. The contents of the service pillar DB 58 in the sales system 5 are synchronized in real time with the contents of the service pillar DB 56 in the power distribution system 4 by communication performed between the systems.

  On the other hand, in the power failure information automatic transmission system 1, a substation DB 61, a feeder DB 62, a section DB 63, a transformer column DB 64, a service column DB 65, and a customer basic DB 66 are operating. The contents of these DBs operating in the power failure information automatic transmission system 1 are automatically generated based on the DBs operating in the power distribution automation system 3, the power distribution system 4, and the sales system 5. That is, when the contents of the DB in the distribution automation system 3, the distribution system 4, and the sales system 5 are updated, the updated contents are stored in the distribution automation system linkage unit 31, the distribution system linkage unit 32, and the sales system linkage unit 33. The function is automatically reflected in the substation DB 61, feeder DB 62, section DB 63, transformer pole DB 64, service pole DB 65, and customer basic DB 66 in the power failure information automatic transmission system 1.

  In the power outage information automatic transmission system 1, the system configuration of the distribution facility 2 is managed in units of distribution facilities such as substations, feeders, sections (between switches), transformer columns, and service columns. The feeder DB 62, the section DB 63, the transformer pillar DB 64, and the lead-in pillar DB 65 manage the relationship of these distribution facilities. FIG. 5 shows the data structures of the substation DB 61, feeder DB 62, section DB 63, transformer pole DB 64, service pole DB 65, and customer basic DB 66. In the substation DB 61, a substation code 611 and a substation name 612 are registered in association with each other. In the feeder DB 62, a substation code 621, a feeder code 622, and a feeder name 623 are registered in association with each other. In the section DB 63, a substation code 631, a feeder code 632, an automated section number 633, a high voltage section number 634, and a section configuration switch column number 635 are registered in association with each other. In the transformer column DB 64, a high voltage section number 641, a transformer column number 642, and a use 643 are registered in association with each other. In the pull-in column DB 65, a transformer column number 651, an application 652, a pull-in column number 653, and a high-voltage pull-in section 654 are registered in association with each other. On the other hand, the contents of the customer basic DB 66 are based on the contents of the service pillar 5 and the charge calculation master DB 58 of the sales system 5. As shown in FIG. 5, the customer basic DB 66 includes a customer name 661, an address 662, a telephone number 663, a contract type 664, an e-mail address 665, a contract number 666, a pull-in column number 667, and a high-pressure pull-in section 668. Registered in association.

= Treatment in case of accidental power failure =
Next, processing performed by the power failure information automatic transmission system 1 and other systems when an accidental power failure occurs will be described.

  FIG. 6 is a flowchart for explaining processing performed in the distribution automation system 3 when an accidental power failure occurs. When the occurrence of an accident power failure is detected (S611), the distribution automation system 3 excludes a section (hereinafter referred to as "accident section") that is affected by the accident (hereinafter referred to as "healthy section"). A recovery procedure for the system is automatically generated (S612). Next, the distribution automation system 3 automatically performs an operation such as a switch according to the generated restoration procedure (S613). As described above, power transmission in the healthy section is started (S614). On the other hand, the power distribution automation system proceeds with the processes of S611 to S614 and transmits accident power outage information to the power outage information automatic transmission system 1 as appropriate (S615).

  FIG. 7 shows the data structure of the accident power outage information. As shown in the figure, the accident power outage information 700 includes a data type 701, a work number 702, the number of power outage sections 703, one or more power outage section numbers 704, an occurrence date and time 705, a power outage cause 706, and a recovery status 707. It is. Of these, the data type 701 is set to one of the values of accident occurrence “01”, accident recovery schedule “02”, accident recovery “03”, work blackout occurrence schedule “04”, and work blackout recovery schedule “05”. Is done. The work blackout work number 702 is set with a work number given for each work blackout when the work blackout is not an accident blackout, and is set only when the data type is “04” or “05”. Codes such as equipment failure “01” due to lightning strike, disconnection “02” due to typhoon, accident “03” by third party, work blackout “04”, and other “09” are set as the cause of power failure 706. The power failure cause 706 may be set with a character string indicating the cause of the power failure. In the recovery status 707, values such as “00” that has been recovered, “01” during inspection inspection, “02” during recovery work, and “09” are set.

  FIG. 8 is a flowchart for explaining processing performed by the power failure information automatic transmission system 1. When the accident power failure information transmitted from the distribution automation system 3 is received (S811), the customer identification unit 34 has the customer contract number corresponding to the power failure section number included in the accident power failure information, that is, the influence of the accident power failure. The contract number of the receiving customer is specified (S812). The customer's contract number is specified here using the DB operating in the power failure information automatic transmission system 1. Specifically, as shown in FIG. 9, it is performed by associating items included in a plurality of DBs in common. That is, the section DB 63 and the transformer column DB 64 are associated with the high voltage section number 634 and the high voltage section number 641, and the transformer column DB 64 and the lead-in column DB 65 are associated with the transformer column number 642 and the transformer column number 651, or the use 643. A power failure included in the accident power failure information by associating with the use 652 and associating the service column DB 65 and the customer basic DB 66 with the service column number 653 and the service column number 667, or the high voltage service category 654 and the high voltage service category 668. The customer's contract number corresponding to the section number is specified.

  The accident power failure information management unit 37 determines whether the customer is a customer who has recovered from the power failure with respect to the identified contract number of each customer (S813). This determination is made by examining whether or not “00” is set in the recovery information 717 of the received accident power failure information. If the result of the determination is that the customer has recovered from the power failure (S813: YES), the recovery notification mail generator 38 notifies the e-mail address 665 acquired from the customer basic DB that the power failure has been recovered. E-mail (hereinafter referred to as “recovery notification mail”) to be generated (S814). In addition, the recovery notification mail transmission unit 39 transmits the generated recovery notification mail to the e-mail address of the customer acquired from the customer basic DB 66 (S815). FIG. 10 shows an example of the recovery notification mail transmitted at this time.

  On the other hand, if it is determined in S813 that the customer has not recovered from the power failure (S813: NO), the accident power failure information management unit 37 next determines whether the customer is a business use customer (S816). If the customer is a business use customer (S816: YES), the power failure notification mail generation unit 35 generates a power failure notification mail for the business user (S817). In addition, the power failure notification mail transmission unit 36 transmits the generated power failure notification mail to the customer's e-mail address acquired from the customer basic DB 66 every predetermined time interval A (S818). FIG. 11 shows an example of a power failure notification mail. As shown in the figure, the power failure notification mail includes various information useful for customers such as lightning strike information.

  On the other hand, when the customer is not a business use customer, that is, when the customer is a general use customer (S816: NO), the accident power failure information management unit 37 generates a power failure notification mail (S819). In addition, the power failure notification mail transmission unit 36 transmits the generated power failure notification mail to the customer's e-mail address acquired from the customer basic DB 66 every predetermined time interval B (B> A) (S820). In this way, by changing the timing of sending a power outage notification email according to the customer's attributes (whether it is a business use customer or a general use customer), it is possible to fine-tune the customer's needs. This makes it possible to improve customer service. In addition, the user can set the time interval A and the time interval B using the user interface with which the power failure information automatic transmission system 1 is provided.

= Processing during work outages =
FIG. 12 shows that when a work outage is performed, the power outage information automatic transmission system 1 automatically generates a work outage notification mail and automatically transmits it to the e-mail address of the customer affected by the power outage. It is a flowchart explaining a process. When a work blackout is performed, first, a person in charge of the power company uses the user interface provided by the blackout information automatic transmission system 1 to obtain information on the work blackout (hereinafter referred to as “work blackout information”). It is input (S1211). FIG. 13 shows a data structure 1300 of work blackout information stored at this time. As shown in the figure, the work blackout information includes information such as a business office code 1301, a blackout type 1302, a blackout section 1303, a blackout start date 1304, a blackout end date 1305, and the like. The input work blackout information is stored in the memory 12 or the hard disk 13 by the work blackout information receiving unit 43.

  Next, the customer specifying unit 34 specifies the contract number of the customer who is affected by the power failure based on the stored work blackout information (S1212). This specification is performed by the same method as described above in which the customer contract number is specified in the event of an accidental power failure. That is, the customer identification unit 34 uses the DB operating in the power failure information automatic transmission system 1 and associates the items included in the plurality of DBs with the items included in the work power failure information. The customer's contract number corresponding to 633 is specified.

  Next, the work power failure notification mail generation unit 40 stores the customer name 661, address 662, telephone number 663, contract type 664, and e-mail address 665 registered in the customer basic DB 66 in association with the identified customer contract number. By using this, a work power failure notification mail is automatically generated (S1213). The person in charge of the power company can further edit the automatically generated work power failure notification mail by using the editing function provided by the work power failure notification mail generation unit 40 (S1214). The contents of the work outage notification mail generated / edited by the above processing are stored in the memory 12 or the hard disk 13.

  Next, the person in charge of the power company uses the function of the transmission schedule management unit 41 to perform schedule registration so that the generated work outage notification mail is automatically transmitted at the specified date and time (S1215). Then, when the date and time registered in the schedule arrives, the transmission schedule management unit 41 automatically transmits a work outage notification mail to the customer's e-mail address (S1216). FIG. 14 shows an example of a work outage notification mail transmitted at this time.

  The customer who has received the work outage notification mail can reply with an e-mail (hereinafter referred to as an individual information notification mail) in which information such as the extent of influence and the magnitude of the influence received by the power outage is described. An example of the individual information notification mail is shown in FIG. Upon receipt of the individual information notification mail, the customer-specific information acquisition unit 42 stores the contents described in the individual information notification mail in association with the e-mail address of the sender of the individual information notification mail (S1016). . The person in charge of the electric power company refers to the individual information notification mail stored in this manner, and re-adjusts the schedule so that the influence of the customer due to the power failure is reduced. As described above, by managing the individual information notification mail, the influence of the customer due to the work interruption can be alleviated and the customer service can be improved.

  As described above, according to the power failure information automatic transmission system 1 of the present embodiment, when an accidental power failure occurs, a customer who is affected by the power failure is automatically identified, and the customer is identified as such. Can be automatically notified to customers. Further, when the accidental power failure is recovered, the customer can be notified automatically. In addition, since the notification is made by e-mail in this way, it is possible to promptly notify the customer of information related to the occurrence or recovery of an accident power failure. Therefore, customer service can be improved.

  Moreover, according to the power failure information automatic transmission system 1 of this embodiment, when a work power failure occurs, a customer who is affected by the power failure is automatically specified, and information regarding the work power failure is automatically provided to the identified customer. The customer can be notified. For this reason, it is not necessary to distribute the leaflet as in the prior art, and it is possible to reduce manpower and cost for printing and distributing the leaflet. In addition, since the notification is made by e-mail in this way, it is possible to promptly notify the customer of information related to the occurrence or recovery of an accident power failure.

  The above description of the embodiment is intended to facilitate understanding of the present invention and is not intended to limit the present invention. It goes without saying that the present invention can be changed and improved without departing from the gist thereof, and that the present invention includes equivalents thereof.

  For example, the customer may designate whether or not to send the recovery notification mail, the power failure notification mail, and the work power failure notification mail described above, and these electronic mails may be transmitted only to the customers who wish to send them. In this case, for example, information corresponding to the necessity of sending specified by the customer is included in the data format of the customer basic DB, and the customer specifying unit 34 specifies only the contract number of the customer requiring sending. Like that.

It is a figure which shows the relationship of the power failure information automatic transmission system 1 and other systems by one Embodiment of this invention. It is a figure which shows an example of the hardware constitutions of the computer which comprises the system by one Embodiment of this invention. It is a figure which shows the various functions implement | achieved in the power failure information automatic transmission system 1 by one Embodiment of this invention. It is a figure which shows DB which operate | moves in each system by one Embodiment of this invention. It is a figure which shows each data structure of substation DB61, feeder DB62, section DB63, transformer pole DB64, service pole DB65, customer basic DB66 by one Embodiment of this invention. It is a flowchart explaining the process performed by the distribution automation system 3 by one Embodiment of this invention. It is a figure which shows the data structure of accident power failure information by one Embodiment of this invention. It is a flowchart explaining the process performed by the power failure information automatic transmission system 1 by one Embodiment of this invention. It is a figure explaining the structure which specifies the contract number of a customer by one Embodiment of this invention. It is a figure which shows an example of the recovery notification mail by one Embodiment of this invention. It is a figure which shows an example of the power failure notification mail by one Embodiment of this invention. The power failure information automatic transmission system 1 according to an embodiment of the present invention will be described with reference to a process of automatically generating a work power failure notification mail and automatically transmitting it to the email address of a customer affected by the power failure. It is a flowchart. FIG. 6 is a diagram illustrating a data structure 1300 of work blackout information according to an embodiment of the present invention. It is a figure which shows an example of the work power failure notification mail by one Embodiment of this invention. It is a figure which shows an example of the separate information notification mail by one Embodiment of this invention.

Explanation of symbols

1 Power outage information automatic transmission system 2 Distribution facility 3 Distribution automation system 4 Distribution system 5 Sales system 6 Internet 7 Customer device 61 Substation DB
62 Feeder DB
63 Section DB
64 Transformer pillar DB
65 service pillar DB
66 Customer Basic DB

Claims (15)

A system for notifying customers about power outages via email,
Comprising one or more computers,
A communication automation system that performs processing related to power outage recovery in response to the occurrence of a power outage, a power distribution system that manages information related to the configuration and connection of power distribution facilities, and a sales system that supports operations related to customer service.
A database that is automatically created based on data managed in the distribution automation system, the distribution system, and the sales system, and that manages the correspondence between the configuration and connection of the distribution facilities and customer e-mail addresses Have
Accident power outage information receiving unit for receiving accident power outage information including a power outage section transmitted from the distribution automation system;
Based on the database, a customer identifying unit that identifies the email address corresponding to the power outage section,
A power failure notification email transmission unit that transmits an email containing information indicating that a power failure has occurred to the email address identified by the customer identification unit;
A power failure information automatic transmission system characterized by comprising: The power failure information automatic transmission system according to claim 1,
The accident power outage information includes information related to power outage recovery,
A power failure information automatic transmission system, further comprising a recovery notification email transmission unit that transmits an email containing information related to power failure recovery to the email address identified by the customer identification unit. The power failure information automatic transmission system according to claim 1,
A power failure information transmission system, wherein a timing for transmitting an e-mail in which information indicating that the power failure has occurred is changed according to a customer attribute. A system for notifying customers of information about work outages via email,
Comprising one or more computers,
A communication automation system that performs processing related to power outage recovery in response to the occurrence of a power outage, a power distribution system that manages information related to the configuration and connection of power distribution facilities, and a sales system that supports operations related to customer service.
A database that is automatically created based on data managed in the distribution automation system, the distribution system, and the sales system, and that manages the correspondence between the configuration and connection of the distribution facilities and customer e-mail addresses Have
A work blackout information reception unit for receiving and storing information about a work blackout including a blackout section;
Based on the database, a customer identifying unit that identifies the email address corresponding to the information indicating the power outage section,
A transmission schedule management unit that transmits an e-mail in which information indicating that a work outage occurs at a timing scheduled in advance to the e-mail address specified by the customer specifying unit;
Having
Power outage information automatic transmission system characterized by The power failure information automatic transmission system according to claim 4,
For each customer who receives an e-mail sent from a customer who has received the e-mail, and stores the contents stored in the e-mail in association with the e-mail address of the customer who sent the e-mail A power failure information automatic transmission system characterized by having an information acquisition unit. A distribution automation system that performs processing related to restoration of a power outage in response to the occurrence of a power outage, a power distribution system that manages information related to the configuration and connection of power distribution equipment, and a sales system that supports operations related to customer service. A database is created that is automatically created based on the data managed in the automation system, the power distribution system, and the sales system, and manages the correspondence between the configuration and connection of the power distribution equipment and customer e-mail addresses. To the computer
A function of receiving accident power outage information including a power outage section transmitted from the power distribution automation system;
A function for identifying the e-mail address corresponding to the power outage section based on the database;
A function of sending an e-mail with information indicating that a power failure has occurred to the e-mail address specified by the customer specifying unit;
Program to realize. The program according to claim 6,
The accident power outage information includes information related to power outage recovery,
In addition to the above functions, a program that further realizes a function of transmitting an e-mail in which information relating to power failure recovery is described to the e-mail address specified by the customer specifying unit. The program according to claim 6,
In addition to the above functions, a program that further realizes a function of changing the timing of transmitting an e-mail in which information indicating that the power outage has occurred is described according to customer attributes. A distribution automation system that performs processing related to restoration of a power outage in response to the occurrence of a power outage, a power distribution system that manages information related to the configuration and connection of power distribution equipment, and a sales system that supports operations related to customer service. A database is created that is automatically created based on the data managed in the automation system, the power distribution system, and the sales system, and manages the correspondence between the configuration and connection of the power distribution equipment and customer e-mail addresses. To the computer
A function for receiving and storing information about work blackouts including blackout sections;
A function for identifying the e-mail address corresponding to the information indicating the power outage section based on the database;
A function of sending an e-mail with information indicating that a work outage will occur at a pre-scheduled timing to the e-mail address specified by the customer specifying unit;
Program to realize. The program according to claim 9, wherein
In addition to the above functions,
A function of receiving an email sent from a customer who has received the email;
A function of storing the contents stored in the received e-mail in association with the e-mail address of the customer who has transmitted the e-mail;
A program for further realizing this. A distribution automation system that performs processing related to restoration of a power outage in response to the occurrence of a power outage, a power distribution system that manages information related to the configuration and connection of power distribution equipment, and a sales system that supports operations related to customer service. A database is created that is automatically created based on the data managed in the automation system, the power distribution system, and the sales system, and manages the correspondence between the configuration and connection of the power distribution equipment and customer e-mail addresses. To the computer
Accident power outage information including the power outage section transmitted from the power distribution automation system is received,
Based on the database, the email address corresponding to the power outage section is identified,
An automatic power failure information transmission method characterized in that an electronic mail in which information indicating that a power failure has occurred is transmitted to the electronic mail address identified by the customer identifying unit. It is the automatic transmission method of the power failure information according to claim 11,
The accident power outage information includes information related to power outage recovery,
An automatic power failure information transmission method, characterized in that the computer further transmits an e-mail containing information related to power failure recovery to the e-mail address specified by the customer specifying unit. It is the automatic transmission method of the power failure information according to claim 11,
A method of automatically transmitting power outage information, characterized in that the timing of transmitting an e-mail in which information indicating that the power outage has occurred is further changed to the computer in accordance with customer attributes. A power distribution automation system that performs processing related to power outage recovery in response to the occurrence of a power outage, a power distribution system that manages information related to the configuration and connection of power distribution equipment, and a sales system that supports operations related to customer service. A database that is automatically created based on data managed in the distribution automation system, the distribution system, and the sales system, and that manages the correspondence between the configuration and connection of the distribution facilities and customer e-mail addresses. On a working computer,
Receive and store information about work outages including power outages,
Based on the database, the e-mail address corresponding to the information indicating the power outage section is specified,
The power failure information of the power outage information is characterized in that an e-mail in which information indicating that a work outage occurs is transmitted to the e-mail address specified by the customer specifying unit at a scheduled timing in advance. Automatic call method. It is the automatic transmission method of the power failure information according to claim 14,
In the computer,
Further, an email sent from the customer who received the email is received,
A method for automatically transmitting power outage information, wherein the content stored in the received e-mail is stored in association with the e-mail address of a customer who has transmitted the e-mail.

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