JP2006171807A - Alert information display method and alert information display program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an alert information display method and an alert information display program for realizing the efficiency of an operation. <P>SOLUTION: This alert information display method comprises an intensive data generation step for successively reading acceptance data from a database in which a plurality of acceptance data are stored, and for selecting the acceptance data matched with predetermined conditions from the read acceptance data, and for generating the acceptance data as intensive data, an intensive data detection step for comparing the intensive data generated based on the acceptance data with the intensive data generated and stored in the past based on the acceptance data, and for detecting the updated intensive data, an alert decision step for comparing the intensive data detected by the updated intensive data detecting means with the conditions necessary for alert notification, and for deciding whether or not the intensive data are the object of alert notification and an alert transmission step for transmitting the alert notification to the client terminal when it is decided that the detected intensive data are the object of alert notification. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an alert information display method and an alert information display program.

  Generally, a system that reads data stored as a database in a server by an operator's operation at a client terminal connected to the server and performs data processing using a display screen output to the client terminal is used in many fields. It has been.

  However, for example, when the operator reads data from the server to the client terminal and works, the data stored in the server may be updated. In such a case, the data output as a display screen on the display of the client terminal used by the operator becomes old data, but the operator works on old data without knowing that the data has been updated. There is.

  Conventionally, when confirming the latest data in a database, it is important to restart the system and refresh the display screen. For this reason, the data output on the display screen is updated only when it is restarted or when a redisplay button provided on the screen is pressed. The problem with the conventional system is that the information change cannot be confirmed unless the operator voluntarily updates in this way.

  Conventionally, as a system that assumes that work is performed using data stored in the database, in order to manage the properties that have been ordered, it is collected in advance from the database distributed according to the conditions that set the display information, There is a display method for performing display for each person in charge during screen display (see, for example, Patent Document 1). In addition, there is a plan management method in which a contractor can input a plan and progress status of an ordered property, and display the plan and results in a graph to manage the plan (see, for example, Patent Document 2).

In addition, as a method of alert notification in a system that uses data stored in a database, there is a technique for performing sales management and forecasting sales based on predictions from past information on products, and notifying when abnormal values appear. (For example, refer to Patent Document 3). In addition, there is an update information notification system that automatically monitors the update status and notifies a shared file of the result to the user by e-mail (for example, see Patent Document 4). Furthermore, there is an information receiving and distributing system that manages the audience rating in the client and transmits an alert signal that prompts browsing (see, for example, Patent Document 5).
JP 2002-31564 A JP 2002-352047 A JP 2004-127017 A JP 2003-140958 A JP 11-219328 A

  However, according to the inventions described in the above-mentioned patent documents, there is nothing to be considered for automatic updating in each client terminal. For example, in the invention described in Patent Document 1, when a job in an alert state is extracted, alert information is stored in a database. Thereafter, when the screen is displayed, specifically, the alert information necessary for the operator specified by this ID is notified at the timing when the ID is input from the operator.

  In this case, even if the operator updates the data stored in the database during work, no alert notification is given. Therefore, unless the above-mentioned operator updates spontaneously, the subject that an information change cannot be confirmed cannot be solved.

  SUMMARY OF THE INVENTION In view of the above problems, the present invention provides an alert information display method and alert information display that facilitates work efficiency in each client terminal and smoothly transmits information indicating that data stored in the server has been updated to the client terminal. The purpose is to provide a program.

In order to solve the above-mentioned problem, in the alert information display method according to the feature of the present invention, the aggregate data generation means sequentially reads the reception data from the database storing a plurality of reception data, and the predetermined reception data is read from the reception data. An aggregate data generation step for selecting received data that meets the above conditions and generating it as aggregated data, and an update aggregated data detecting means are generated in the past based on the aggregated data generated based on the received data and the received data The aggregated data detection step that detects the updated aggregated data by comparing with the stored aggregated data and the notification data determination means are necessary for the aggregated data detected by the updated aggregated data detection means and alert notification Alert judgment step to determine whether or not the aggregated data is subject to alert notification. When, if the detected aggregated data is determined to be eligible alert notification, alerting means, and having an alerting step of transmitting alert notifications to the client terminal.

  Furthermore, the alert information display program according to the present invention sequentially reads reception data from a database storing a plurality of reception data, selects reception data that meets a predetermined condition from the read reception data, and sets it as aggregated data. The aggregated data generation function to be generated, the aggregated data generated based on the received data, and the aggregated data generated and stored in the past based on the received data are compared to detect updated aggregated data Alert determination that determines whether the aggregated data is the target of alert notification by comparing the aggregated data detected by the update aggregated data detection function, the aggregated data detected by the update aggregated data detection function, and the conditions required for alert notification If it is determined that the function and the aggregate data detected are subject to alert notification, the alert notification is sent to the client. Characterized in that to achieve the alerting function of transmitting end to the computer.

  According to the present invention configured as described above, data stored in the database is aggregated at a predetermined timing, and when the aggregated data has been updated, an alert notification is automatically transmitted to the client terminal. It is possible to notify the data update and improve the efficiency of the operation of the operator who operates the client terminal.

  According to the present invention, it is possible to provide an alert information display method and an alert information display program for improving work efficiency.

[First Embodiment]
The alert information display method according to the first embodiment of the present invention will be described with reference to the drawings. In the following description, the alert information display method will be described as an example when used in a contact center.

  The alert method according to the first embodiment of the present invention is realized by installing an alert information display program in the aggregate information providing server 1 as shown in FIG. The aggregate information providing server 1 can execute the alert display application 12 and the screen display application 13 by installing the alert information display program.

  This aggregated information providing server 1 has a central processing control device and a storage device, and an alert information display program 12 and a screen are displayed by an alert information display program stored in the storage device being read and executed by the central processing control device. A display application 13 is realized. The aggregate information providing server 1 stores aggregate information 11.

  The aggregate information providing server 1 is connected to the reception information providing server 2, the organization information providing server 3, and the client terminals 4a to 4c via a network.

  The reception information providing server 2 stores reception data 211 to 21 m as reception information 21. The reception information 21 is information that is accumulated and stored when an inquiry is made to the contact center. In the example shown in FIG. 1, the reception information 21 includes a plurality of reception data 211 to 21m recorded for each reception. The reception information 21 stores information regarding reception as new reception data when an inquiry is received at the contact center.

  FIG. 2 shows an example of the reception data 211 for one case included in the reception information 21. The reception data 211 shown in FIG. 2 includes “basic information”, “customer information”, “product information”, and “inquiry information”. In the example shown in FIG. 2, “basic information” includes items such as “ID”, “type”, “acceptance date / time”, “completion date / time”, “creator”, “related information creator”, and “status”. There is. “Customer information” includes items such as “customer type”, “customer classification”, “customer type”, “company name”, “person in charge”, “phone number”, “fax number”, “mail address”, etc. There is. “Product information” includes items such as “classification”, “name”, “manufacturing number”, and “manufacturing factory”. “Inquiry information” includes information on items such as “classification”, “type”, “acceptance method”, “subject”, “scheduled answer date”, “answer date”, “inquiry content”, “response content”, etc. is there.

  The organization information providing server 3 stores organization information 31. The organization information 31 is information on a group of operators working in the contact center. In the example shown in FIG. 1, the organization information 31 stores the operators belonging to each group by dividing the operators into a plurality of groups.

  The client terminal 4a is a terminal used by an operator for business in a contact center. Specifically, it is a general information processing terminal (for example, a PC (Personal Computer) or the like) having an input device such as a keyboard and a mouse and an output device such as a display. The client terminal 4a accesses the aggregated information providing server 1 by an operator's operation, receives display screen information from the aggregated information providing server 1, and displays a screen based on the display information on a screen display such as a display. In order to be used in the alert information display method according to the first embodiment of the present invention, the client terminal 4a includes a transmission / reception means 41, a display screen generation means 42, and an input / output means 43.

  Note that the client terminals 4b and 4c have the same configuration as the client terminal 4a, and thus description thereof is omitted. In FIG. 1, three client terminals 4a to 4c are described, but the present invention is not limited to this, and a plurality of client terminals can be connected.

  The network 5 is a general network such as the Internet or an intranet.

<Alert information display program>
As described above, the alert display application 12 and the screen display application 13 can be executed by installing the alert information display program according to the first embodiment of the present invention in the aggregated information providing server 1.

  The alert display application 12 implements an aggregate information generation unit 121, an update data detection unit 122, a notification data determination unit 123, and an alert notification unit 124. Further, the screen display application 13 implements a transmission / reception unit 131 and a screen information generation unit 132.

  The aggregate information generation unit 121 periodically reads the reception information 21 from the reception information provision server 2 and generates the aggregation information 11. Specifically, the aggregate information generation unit 121 reads the reception data 211 to 21m of the reception information 21 from the reception information provision server 2, and only necessary information that meets the prestored conditions from these reception data 211 to 21m. And a plurality of aggregated data 111 to 11n are generated and overwritten and stored as aggregated information 11.

  Here, “necessary information that conforms to pre-stored conditions” is data necessary for the operator to perform work. As shown in FIG. 2, the reception information 21 stores information on a plurality of items related to each case for which an inquiry has been made. However, when an operator works, not all information on these items is required, but there is also information on unnecessary items. The reception information 21 also includes past reception data for which work has been completed. The reception data for which such work has been completed is also unnecessary as aggregated data. Therefore, only necessary information is generated and stored as aggregated information 11.

  For this reason, it is preferable that the information necessary for generating the aggregated data is set in advance by a system administrator (for example, a person in charge of managing the aggregated information providing server 1). For example, the reception shown in FIG. From the data items of the data, “ID”, “type”, “creator (operator)”, “status”, “acceptance date / time of inquiry”, “acceptance date / time”, “answer scheduled date / time”, “group”, etc. Suppose that it is set. However, these data items are parameters that can be appropriately changed by the system administrator.

  FIG. 3 shows an example of the aggregate information 11 generated using the reception information 21 in this way. In the following description, it is assumed that aggregated data is generated and updated as of December 10, 2004. The aggregated information 11 has a plurality of aggregated data 111 to 11n. In the aggregated information 11, for example, as shown in FIG. 3A, “ID” is used as a key, and “type”, “creator”, “related information creator”, “status”, “acceptance date”, “ It has information on “Schedule date and time” and “Group”. In the aggregated information 11 illustrated in FIG. 3, the aggregated data 111 having “ID” “1” is data generated from the reception data 211 having “ID” “1” illustrated in FIG. 2.

  The update data detection unit 122 detects updated aggregated data. Specifically, the update data detection unit 122 is generated by comparing the newly generated aggregate information 11 with the previously stored aggregate information 11 when the aggregate information generation unit 121 generates the aggregate information 11. The updated aggregated data included in the aggregated information 11 is detected.

  Here, the updated aggregated data is, for example, aggregated data generated from the reception data newly received in the reception information 21 when a new inquiry is received. Or it is the aggregated data produced | generated by the reception data updated in the reception information 21 with progress of work. FIG. 3B is an example of the aggregate information 11 after the aggregate information 11 shown in FIG.

  The notification data determination unit 123 determines whether or not the updated aggregated data requires alert notification. Specifically, when the update data detection unit 122 detects the updated aggregate data, the notification data determination unit 123 compares the detected aggregate data with a condition that is determined in advance as data that requires alert notification. It is determined whether or not the data is aggregated data to be alerted.

  Here, the alert notification is a notification that the aggregated data has been updated, and is transmitted to the client terminal 4a. Moreover, the aggregated data that is the target of alert notification is, for example, aggregated data in which information that requires urgent work among the information of a plurality of items in the aggregated data is updated. For this reason, conditions predetermined as data requiring alert notification include information on the date and time written in the reception data (for example, reception date and time, scheduled response date and time), and data processing of aggregate data generation processing The urgency level (for example, “priority” described later).

  The alert notification unit 124 transmits an alert notification. Specifically, the alert notification unit 124 transmits an alert notification to the client terminal 4a that is a notification target when the notification data determination unit 123 determines data that needs the alert notification. The client terminal 4a that is the target of the alert notification is determined by referring to the “group” of the aggregated data. For example, the client terminal 4a that is connected to the aggregated information providing server 1, the updated aggregated data, or the updated item The client terminal 4a refers to the information.

  The transmission / reception means 131 transmits / receives data and the like to / from the client terminal 4a. Specifically, the display screen information request signal transmitted from the client terminal 4a is received, and the display screen information generated based on the display screen information request signal is transmitted to the client terminal 4a.

  The screen information generation unit 132 generates display screen information. The display screen information is information necessary for generating a display screen 401 (see FIGS. 4 to 6 described later) to be output in the client terminal 4a. Specifically, when the transmission / reception means 131 receives a display screen information request signal from the client terminal 4a, the aggregate information 11 is referred to. Subsequently, the screen information generation unit 132 generates display screen information from necessary aggregated data based on the received display screen information request signal. Note that the items of information necessary for generating the display screen 401 differ depending on the client terminal 4a that has transmitted the display screen information request signal. Therefore, the display screen information only needs to include at least “item” data necessary for the client terminal 4a.

  Here, the client terminal 4a will be described. As described above, the client terminal includes the transmission / reception means 41, the display screen generation means 42, and the input / output means 43. In the client terminal 4a, the operator performs work on the display screen 401 output to the output device.

  The transmission / reception means 41 transmits / receives data to / from the aggregated information providing server 1. Specifically, the transmission / reception means 41 generates a display screen information request signal and transmits it to the aggregate information providing server 1. The transmission / reception means 41 receives display screen information transmitted from the aggregate information providing server 1. Further, the transmission / reception means 41 receives an alert notification from the aggregate information providing server 1.

  The display screen information request signal is a signal for requesting information necessary for generating the display screen 401 (see FIGS. 4 to 6 described later) to the aggregate information providing server 1. As described above, “items” of information necessary for generating the display screen 401 (see FIGS. 4 to 6 described later) may differ depending on the work contents of the operator. Therefore, the display screen information request signal includes, for example, an identifier of the client terminal 4a that transmits the signal, an identifier of an operator who operates the client terminal 4a, and an “item” of information required by the client terminal 4a.

  The display screen generation unit 42 generates a display screen 401 that can be displayed on the connected output device from the display screen information received by the transmission / reception unit 41. FIG. 4 shows an example of a display screen 401 generated by the display screen generation means 42 using display screen information. The example shown in FIG. 4 is a display screen 401 generated using the aggregate information 11 shown in FIG.

  The display screen 401 has a personal content display 402 and a common content display 403. The personal content display 402 is content in which different business details are displayed for each operator. The common content display 403 is an operator of the client terminal 4 a connected to the aggregate information providing server 1, and further is a client terminal 4 connected to the aggregate information providing server 1 and stored in the organization information providing server 3. Information of each item generated from the aggregated information 11 is displayed in common to operators belonging to an authorized organization (group) based on the organization information 31 being displayed.

  The input / output means 43 inputs an operation from an operator via an input device such as a keyboard and a mouse, and outputs the display screen information generated by the display screen generation means 42 to an output device such as a display. Further, the input / output means 43 generates an alert display 404 from the alert notification transmitted from the aggregate information providing server 1 and outputs it to the output device (see FIG. 5 described later). Further, the input / output means 43 inputs an operation signal for updating the display screen 401 with respect to the alert display 404 via the input device. The display screen displayed based on the update operation signal is a display screen shown in FIG.

  FIG. 5 is a diagram showing an example in which an alert display 404 is displayed on the display screen 401 and an alert is notified to the operator. In FIG. 5, the alert display 404 is displayed on the display screen 401 as the alert display 404. However, the alert display 404 is not limited to the example of being displayed as the alert display 404 in this way, but is updated on the display screen 401. The update is notified by changing the display character color of the aggregated data and the background color in the frame or by blinking the updated aggregated data.

<Aggregated information generation processing>
A process of generating aggregated data 111 to 11n as aggregated information 11 using received data 211 to 21m in aggregated information providing server 1 will be described using the flowcharts shown in FIGS.

  FIG. 7 is a process for explaining the process of reading the reception information 21, generating the aggregate information 11 and transmitting the alert notification in the aggregate information providing server 11. FIG. 8 is a process of generating aggregate information in the flowchart of FIG.

  As shown in FIG. 7, when a predetermined period of time elapses in the aggregated information providing server 1 (S01), the aggregated information generating unit 121 receives the reception data 211 of the reception information 21 stored in the reception information providing server 2. 21m is read out, and aggregated data 111 to 11n are generated according to the aggregated data generation process described later with reference to FIG. 8 (S02).

  When the aggregate information generation unit 121 generates the aggregate data 111 to 11n as the aggregate information 11 in step S02, the update data detection unit 122 compares the information stored as the aggregate information 11 before the generation, At the time of generation, the updated aggregated data is detected (S03).

  When aggregated data is detected by the update data detection unit 122 in step S03 (YES in S03), the notification data determination unit 123 determines whether or not the updated aggregated data is aggregated data targeted for alert notification. (S04). On the other hand, if the aggregated data is not detected by the update data detection unit 122 in step S03 (NO in S03), the process returns to step S01, and the same processing is repeated when a certain time has passed again. This fixed time is a time value that is set in advance by the system administrator for the information aggregation providing server 1 and is, for example, “1 day” or “1 hour”.

  If the notification data determination unit 123 determines in step S04 that the data is a target of alert notification (YES in S04), the alert notification unit 124 sends an alert notification to the client terminal 4a that is the target of the alert notification. Transmit (S05). On the other hand, if the notification data determination unit 123 determines in step S04 that the client terminal 4a is not the target of alert notification (NO in S04), the process returns to step S01, and the same process is repeated when a predetermined time has passed again. It is.

  Here, the aggregated data generation processing performed by the aggregated data generation unit in step S02 of the flowchart of FIG. 7 will be described using the flowchart shown in FIG.

  When the aggregate data generation process is started, the reception information 21 is read from the reception information providing server 2 (S001). After that, the counter value N is initialized to “0” (S002).

  Subsequently, the Nth received data of the received information 21 is selected (S003), and it is determined whether or not the processing has been completed for the selected received data (S004). Specifically, the actual data of the “status” item of the selected reception data is referred to, and if it is “finished”, it is determined that the processing is finished. On the other hand, when the actual data of the “status” item is not “finished”, it is determined that the processing of the selected received data is not finished.

  If it is determined in step S004 that the processing for the selected received data has not been completed (NO in S004), aggregated data is generated and stored (S006), and 1 is added to the value N of the counter. On the other hand, if it is determined in step S004 that the process for the selected received data has been completed (YES in S004), the process proceeds to step S006, and 1 is added to the value N of the counter.

  When 1 is added to the counter value N in step S006, it is determined whether or not aggregated data has been generated for all received data included in the received information 21 (S007), and processing is performed for all received data. Steps S003 to S006 are repeated until When all the received data has been processed (YES in S007), the aggregated data generation process is terminated, and the process proceeds to step S03 shown in the flowchart of FIG.

  In this way, in the aggregated information providing server 1, when the aggregated information 11 is regularly updated and the aggregated data that requires alert notification is updated, an alert notification is transmitted to the target client terminal 4a. Thereby, the client terminal 4a can know the update of the aggregate information 11 while waiting for the alert notification without confirming the update of the aggregate information 11 by itself.

<Display screen information generation processing>
Next, a process of generating display screen information will be described using the flowchart shown in FIG.

  In the aggregated information providing server 1, the transmission / reception unit 131 waits for a display screen information request signal transmitted from the client terminal 4a (S11).

  When the transmission / reception unit 131 receives the display screen information request signal from the client terminal 4a (YES in S11), the screen information generation unit 132 generates display screen information using the aggregated data stored as the aggregated information 11. (S12).

  Subsequently, the transmission / reception unit 131 transmits the display screen information generated by the screen information generation unit 132 to the client terminal 4a (S13). Then, it returns to step S11 and the same process is repeated.

  In this way, the aggregate information providing server 1 generates display screen information based on the display screen information providing signal received from the client terminal 4a and transmits it to the client terminal 4a. The aggregated information providing server 1 stores information necessary for the operator as aggregated information 11 that is aggregated in advance, so that the processing operation time when receiving the display screen information request signal can be improved.

<Display screen output processing>
Next, a process of outputting the display screen 401 in the client terminal 4a will be described using the flowchart shown in FIG.

  The transmission / reception means 41 of the client terminal 4a, when starting work, generates a display screen information request signal and transmits it to the aggregate information providing server 1 (S21).

  When the display screen generation unit 42 receives the display image information transmitted from the aggregate information providing server 1 by the transmission / reception unit 41, the display screen generation unit 42 generates the display screen 401 from the received display image information. Further, the input / output unit 43 outputs the display screen 401 generated by the display screen generation unit 42 to an output device such as a display (S22).

  Thereafter, the transmission / reception means 41 waits for an alert notification transmitted from the aggregate information providing server 1 (S23). When the transmission / reception means 41 receives the alert notification (YES in S23), the input / output means 43 outputs an alert display 404 to the output device (S24). For example, in the example of the display screen 401 shown in FIG. 4, the alert display 404 is output by the output process in step S24 as in the display screen 401 shown in FIG.

  When the alert display 404 is output to the output device in step S24, the input / output means 43 confirms whether an update request has been made by the operator for the output alert display (S25). When an update request is made by the operator (YES in S25), the transmission / reception means 41 generates a display screen information request signal and transmits it to the aggregated information providing server 1 (S26).

  When the display screen information transmitted from the aggregate information providing server 1 is received by the transmission / reception means 41, the display screen generation means 42 outputs the display screen 401 to an output device such as a display (S27). Thereby, the display screen 401 is updated. For example, in the example of the display screen 401 illustrated in FIG. 4, the update state is displayed on the display screen 401 illustrated in FIG. 6 by the output processing from the display screen 401 illustrated in FIG.

  When the generated display screen 401 is output, it is then determined whether or not the operation by the operator has been completed (S28). If the operation has not been completed, the process returns to step S23 and the same processing is repeated.

  Also, when the alert notification is not received in step S23 or when no update request is made in step S25, it is determined whether or not the operation by the operator is ended by the transmission / reception means 41 (S28). If is not completed, the process returns to step S23 and the same process is repeated.

  As described above, when the client terminal 4a receives the alert notification from the aggregate information providing server 1, the client terminal 4a outputs the alert display 402 to the output device. As a result, it is possible to notify the operator that the aggregated data has been updated, so that work is not delayed and work efficiency can be improved.

  In response to the alert notification, when a response to update the display screen 401 is received from the operator, a display screen information request signal is transmitted to the aggregate information providing server 1 and received for the display screen information request signal. By outputting the display screen 401 generated based on the display screen information, the updated aggregate information can be displayed.

[Second Embodiment]
Next, an alert information display method according to the second embodiment of the present invention will be described with reference to the drawings.

  The alert information display method according to the second embodiment of the present invention is also realized by installing an alert information display program in the aggregate information providing server 1 shown in FIG.

  FIG. 11 shows an example of aggregated information 11a used in the alert information display method according to the second embodiment. The difference between the aggregated information 11a and the aggregated information 11 shown in FIG. 3 in the first embodiment is that it has information on “priority” and “display state”. In addition, the example shown to Fig.11 (a) is the aggregation information 11a before updating, and the example shown in FIG.11 (b) is the aggregation information 11a after updating.

  The “priority” is a priority in which aggregated data generation processing is requested among aggregated data stored as aggregated information 11a, and is specifically input by an operator using the client terminal 4a or the like. . For example, in FIG. 11A, the aggregated data whose “ID” is “1” has a priority “1” and is set to have a high priority. When “priority” is not input, the aggregated data generation process is executed based on the order of IDs of the reception data 211 and the like.

  In the example of the aggregated information 11a shown in FIG. 11, “priority” is displayed at five levels. However, the present invention is not limited to this. For example, it may be displayed as “very urgent”, “hurry”, “normal”, or the like.

  The “display state” is a display state when the aggregated data is displayed on the display screen 401a. Specifically, the color of the character on the display screen 401a or the color of the background is set to “red”, “white”, “yellow” or the like. The display state is determined by comparing the date and time when the corresponding aggregated data is read by the aggregate information providing server 1 with the scheduled response date and time. For example, if the scheduled answer date has passed at the time of reading, the display state is set to “red”. If there is a period of less than one week from the read time to the scheduled response date and time, the display state is “yellow”, and if there is a period of one week or more, the display state is “white”.

  Note that the aggregated information 11a shown in FIG. 11 includes items of “priority” and “display state” and stores information on “priority” and “display state”, which is used to determine the order of processing for generating aggregated data. Used. However, instead of storing data for such items, “1”, “2”, “3”, etc. indicating the “priority” state, and “red” indicating the display color on the display screen 401a. ”,“ White ”,“ yellow ”, and the like may be stored as conditions (flags) necessary for determining the order of the aggregate data generation process. Here, the flags are combinations of “priority” and “display state” of “on” and “off”, combinations of “1” and “0”, and the like. When this flag is “off” or “0”, “priority” and “display state” are not considered in the generation of aggregated data, as in the first embodiment. On the other hand, when this flag is “ON” or “1”, “priority” and “display state” are considered in the generation of aggregated data.

  The aggregated data generation processing in the aggregated information providing server 1 of the alert information display method according to the second embodiment of the present invention will be described using the flowchart shown in FIG. In the following description, it is assumed that aggregated data is generated on December 10, 2004, and a display screen is generated based on the generated aggregated data.

  The aggregated information providing server 1 generates aggregated information by the same process as the process shown in the flowchart of FIG. 7, and when there is updated aggregated data, alert notification is sent to the corresponding client terminal 4a. Send. The difference from the first embodiment of the present invention is the generation of aggregate information in step S02. In the aggregated data generation process of FIG. 12, the same processes as those described with reference to FIG. 8 in the first embodiment are denoted by the same reference numerals and description thereof is omitted.

If it is determined in step S004 that the process has not ended, the organization information is read (S101). Subsequently, the display state is determined (S102).
The determination of the display state is made by comparing the actual data of the response date of the reception data selected as described above, that is, the “response date” item, with the current time, that is, the reading time, and from the comparison result, The display state is determined according to the standard.

  FIGS. 13 to 15 show an example of a display screen 401a displayed in the alert information display method according to the second embodiment. The example shown in FIG. 13 is a display screen 401a corresponding to the display screen information generated using the aggregate information 11a shown in FIG. The example illustrated in FIG. 14 is a diagram illustrating an example in which an alert display 404a is displayed on the display screen 401a and an alert is notified to the operator. Further, the example shown in FIG. 15 is a display screen 401a generated using the display screen information generated using the aggregate information 11a shown in FIG. In addition, what is shown in FIG. 13 thru | or FIG. 15 is the example displayed on the client terminal 4a which belongs to the group A. FIG. For this reason, only the aggregated data whose “group” item is identified as “A” in the aggregated information 11a is displayed on the display screen 401a.

  In this way, when displaying the information stored as aggregated data on the display screen 401a, the “priority” is displayed, and the “display state” is displayed separately so that each aggregated data is displayed to the operator. Make it easy to distinguish. Thereby, work efficiency can be improved.

  The display screen information output process in the client terminal 4a is the same as the process flow described in the first embodiment of the present invention described above, and thus the description thereof is omitted.

  As described above, the embodiments of the present invention have been described. However, it should not be understood that the descriptions and drawings constituting a part of this disclosure limit the present invention. From this disclosure, various alternative embodiments, examples, and operational techniques will be apparent to those skilled in the art.

  It goes without saying that the present invention includes various embodiments not described herein. Therefore, the technical scope of the present invention is defined only by the matters described in the above description and the invention specific matters according to the obvious claims.

The figure of the system with which the aggregate information provision server which implement | achieves the alert information display method which concerns on the 1st Embodiment of this invention is connected. An example of the reception information utilized with the alert information display method which concerns on the 1st Embodiment of this invention. An example of the aggregation information utilized with the alert information display method which concerns on the 1st Embodiment of this invention. An example of the display screen displayed in the alert information display method which concerns on the 1st Embodiment of this invention. An example of the display screen displayed in the alert information display method which concerns on the 1st Embodiment of this invention. An example of the display screen displayed in the alert information display method which concerns on the 1st Embodiment of this invention. The flowchart of the aggregation process in the alert information display method which concerns on the 1st Embodiment of this invention. The flowchart of the aggregation process in the alert display method which concerns on the 1st Embodiment of this invention. The flowchart of the display screen information generation process in the alert information display method which concerns on the 1st Embodiment of this invention. The flowchart of the display screen output process in the alert information display method which concerns on the 1st Embodiment of this invention. An example of the aggregate information utilized with the alert information display method which concerns on the 2nd Embodiment of this invention. The flowchart of the aggregation process in the alert information display method which concerns on the 2nd Embodiment of this invention. An example of the display screen displayed in the alert information display method which concerns on the 2nd Embodiment of this invention. An example of the display screen displayed in the alert information display method which concerns on the 2nd Embodiment of this invention. An example of the display screen displayed in the alert information display method which concerns on the 2nd Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Aggregation information provision server 2 ... Reception information provision server 3 ... Organization information provision server 4a-4c ... Client terminal 5 ... Network 11, 11a ... Aggregation information 12 ... Alert display application 13 ... Screen display application 21 ... Reception information 31 ... Organization Information 41 ... Transmission / reception means 42 ... Display screen generation means 43 ... Input / output means 111-11n ... Aggregated data 121 ... Aggregation information generation means 122 ... Update data detection means 123 ... Notification data determination means 124 ... Alert notification means 131 ... Transmission / reception means 132 ... screen information generation means 211 to 21m ... received data 401, 401a ... display screen 402 ... alert display 402 ... personal content display 403 ... common content display

Claims (10)

Aggregated data generation step in which the aggregated data generation means sequentially reads the received data from the database storing a plurality of received data, selects the received data that meets a predetermined condition from the read received data, and generates as aggregated data When,
The updated aggregated data detecting means detects the aggregated data updated by comparing the aggregated data generated based on the received data with the aggregated data generated and stored in the past based on the received data An aggregate data detection step to perform,
Alert determination in which the notification data determination unit compares the aggregated data detected by the updated aggregated data detection unit with the conditions necessary for alert notification, and determines whether the aggregated data is an alert notification target Steps,
When it is determined that the detected aggregated data is an alert notification target, an alert transmission unit transmits an alert notification to the client terminal, and an alert transmission step;
An alert information display method characterized by comprising: Aggregated data generation means sequentially reads reception data from a database storing a plurality of reception data, selects reception data that meets a predetermined condition from the read reception data, and is included in the selected reception data An aggregate data generation step of extracting predetermined items and generating aggregate data including at least the extracted items;
The updated aggregated data detection means compares the aggregated data generated based on the received data with the aggregated data generated and stored in the past based on the received data, and updated aggregated data items An aggregate data detection step for detecting
The notification data determination means compares the aggregate data item detected by the updated aggregate data detection means with the conditions necessary for the alert notification, and determines whether the aggregate data item is an alert notification target. An alert determination step for determining;
When it is determined that the detected aggregated data item is an alert notification target, an alert transmission unit transmits an alert notification to the client terminal, and an alert transmission step;
An alert information display method characterized by comprising: In response to the transmitted alert notification, upon receiving a display screen information request signal from the client terminal, the aggregated data necessary for displaying the aggregated data on the client terminal is selected, and the necessary aggregated data is included. A display screen information generation step of generating display screen information and transmitting it to the client terminal;
The alert information display method according to claim 1 or 2, characterized by comprising:   4. The alert according to claim 3, wherein the display screen information generation step includes a priority indicating a priority order of data processing based on the aggregated data in addition to the information displayed on the client terminal in the display screen information. Information display method. The aggregate data generation step further reads an organization information database storing organization information in which an operator who operates the client terminal and an operator's affiliation group are associated, and collects aggregated data including the group read from the organization information. Generate
5. The alert information display method according to claim 1, wherein the alert transmission step further transmits an alert notification to a client terminal belonging to a group included in the aggregated data. From the database that stores a plurality of received data, sequentially read the received data, select the received data that meets a predetermined condition from the read received data, and generate an aggregate data generation function,
An updated aggregated data detection function for detecting updated aggregated data by comparing aggregated data generated based on the accepted data and aggregated data generated and stored in the past based on the accepted data; ,
An alert determination function that compares the aggregated data detected by the update aggregated data detection function with conditions necessary for alert notification and determines whether the aggregated data is a target of alert notification;
An alert transmission function for transmitting an alert notification to a client terminal when the detected aggregated data is determined to be an alert notification target;
Alert information display program characterized by causing a computer to realize the above. Read the received data from a database storing a plurality of received data, select received data that meets a predetermined condition from the read received data, and extract a predetermined item included in the selected received data An aggregate data generation function for generating aggregate data including at least the extracted items;
Aggregated data detection function for comparing the aggregated data generated based on the received data with the aggregated data generated and stored in the past based on the received data and detecting an item of the updated aggregated data When,
An alert determination function that compares the detected aggregated data item with conditions necessary for alert notification to determine whether the aggregated data item is an alert notification target; and
An alert transmission function for transmitting an alert notification to a client terminal when it is determined that the detected aggregated data item is an alert notification target;
Alert information display program characterized by causing a computer to realize the above. In response to the transmitted alert notification, upon receiving a display screen information request signal from the client terminal, the aggregated data necessary for displaying the aggregated data on the client terminal is selected, and the necessary aggregated data is included. A display screen information generation function for generating display screen information and transmitting it to the client terminal;
The alert information display program according to claim 6 or 7, characterized in that a computer is realized.   9. The alert information according to claim 8, wherein the display screen information generation function includes, in addition to information to be displayed on the client terminal, the display screen information includes a priority indicating a priority order of data processing in the aggregated data. Display program. The aggregate data generation function further reads an organization information database in which organization information in which an operator who operates the client terminal and an operator's affiliation group are associated is stored, and aggregated data including the group read from the organization information Produces
The alert information display program according to any one of claims 6 to 9, wherein the alert transmission function further transmits an alert notification to a client terminal belonging to a group included in the aggregated data.

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